The main aim of this thesis was to develop a project proposal entitled "Personality Karel Komzák" which means there is a spreading Vltavotýnské celebration of the city diverse cultural performances of the famous personality. The purpose of this project is to attract more tourists to the city during the ongoing festival and thus contribute to a deeper understanding of the history of microregion Vltavotýnsko for the visitors center of celebration of the city. The project represents the personality of Karel Komzák not only the citizens of the city and its surroundings, but also to all the tourists coming through Vltavotýnské celebration of the city increases the attractiveness of the town Tyn nad Vltavou as a destination of cultural tourism, increases visitation of microregion as a whole, will contribute to extension of period of stay of tourists, thereby increasing average spending of tourists in the destination. Potential visitors to the consumption of the product in the form of cultural performances Karel Komzák satisfy a broader range of their needs, deepen their knowledge about the historical significance Vltavotýnsko. Drafted project that is meaningful, like economically viable, and which is consistent with the principles of the environment, can the city Tyn nad Vltavou pose some challenge to its realization, and thus visibility, and in particular meeting the needs of participants in cultural tourism.

In 2016 Cyprus received 3,2 million international tourists. The island is considered as the 40th most popular destination in the world, while if counted per capita of local population Cyprus has a 6th place worldwide. There are some 200,000 tourists from Sweden travelling to the island annually. Swedish citizens, in a similar fashion with the rest of Nordic countries enjoy a similar consumer behavior and high purchasing power. Understanding how Swedish tourists perceive image of Cyprus helps to nuance the view of visitors coming from Nordic countries onto the destination. The visit experience plays an important role to reduce the destination image stereotyping, which caused by different information sources that may lead to a change in destination image after visitation. Positive destination image leads to satisfaction and revisit intentions. This thesis investigates in detail how Swedish’ tourists perceive the destination images during their visit on Cyprus. The researcher followed semi-structured qualitative research method with the use of in-depth interviews to collect empirical data with respondents who have visited Cyprus. Destination image theory is utilized to support the theoretical ground for the thesis, while a textual content analysis was used as a tool for analyzing the interviews. Adopting the qualitative research approach provided the opportunity to capture the holistic components of Cyprus destination images while Cyprus touristic’ attributes were identified and ranked based on their functionality and psychological dimensions. Conducting this research provided the researcher the chance to test the theoretical destination image formation and the interrelationship among the destination image different components. Cyprus images after visiting the destination differ from the pre-visit stage as images were modified after visiting the destination. Swedish tourists upon their visit perceived the images of Cyprus in positive and negative ways. Cyprus Tourism Organization can benefit Cyprus by considering the negative notions found in this research and try to solve these problems or minimize their effects as possible.

The theme of this research is the emergency of tourist urbanization based on hotel chain of Maceió – Alagoas. Our goal is to investigate the process of urbanization of the city of Maceió from the implantation of its hotel network. The realization of this study is justified by the recent expansion of the hotel chain in Maceió, which extended mainly along the seafront of the city, including the expansion of the urban space. We used a qualitative methodology by collecting data from photographic survey, research in public and private agencies, annotations in the field book and non-directive interviews. After this, all collect data was analyzed together. We add a bibliographical review listing concepts and propositions of the main authors who study tourist urbanization, tourism and leisure, urban space and the main agents producing tourism. This theoretical framework supports data analysis. The results indicate the existence of four phases on Maceió hotel chain development. The installation of the hotels began in the center of the city. On that time, the demand to hotels was to bureaucratic questions linked to the State. In this perspective, we verified that the buildings from the hotels in de center are deprived and used to other purposes nowadays. The installation of new equipment in other sites redefined the destination of lodging in the capital of Alagoas. The increased in tourist demand contributed to install new equipment in areas that were being incorporated into the initial urban space. We note that the second phase of expansion took place around Praia da Avenida, having its apogee until the eighties of the twentieth century. After this, a third phase of installation of the hotel chain started in Pajuçara, Ponta Verde and Jatiúca arises. The fourth phase corresponds to installation of large tourist enterprises such as the various resorts, as well as a large number of hotels in the neighborhoods located in the north of the capital, such as Cruz das Almas, Ipioca, Riacho Doce, Pescaria, Jacarecica and Guaxuma. We can attest that Maceió, for having become a tourist destination of great prominence in the last two decades, has obtained an increase in the number of new equipment of accomodation, mainly for being a destiny of sun and beach mass tourism. In view of the above, the results of this dissertation can contribute to new studies to generate knowledge and increase the number of publications on this subject little publicized in the literature. / Fundação de Amparo a Pesquisa do Estado de Alagoas / Esta pesquisa tem como tema a emergência da urbanização turística com base na rede hoteleira da cidade de Maceió-Alagoas, tendo por objetivo investigar o processo de urbanização turística da cidade de Maceió a partir da implantação da sua rede hoteleira. A realização deste estudo se justifica devido à recente expansão da rede hoteleira em Maceió, que se estendeu, principalmente, ao longo da orla marítima da cidade, inclusive, provocando ampliação do espaço urbano em foco. A metodologia utilizada adota uma abordagem de cunho qualitativo, a coleta dos dados foi realizada por meio de levantamento fotográfico, pesquisa em órgãos públicos e privados, anotações em caderneta de campo e entrevistas não diretivas. Os dados foram analisados com base nas entrevistas, documentos coletados e fotografias. Acrescentamos como fundamentação teórica para o desenvolvimento desse estudo uma revisão bibliográfica elencando conceitos e proposições dos principais autores que estudam a urbanização turística, turismo e lazer, o espaço urbano e os principais agentes produtores do turismo. Esse arcabouço teórico fundamenta a análise dos dados coletados na pesquisa de campo. Os resultados indicam a existência de quatro fases da rede hoteleira de Maceió. A instalação dos hotéis iniciou-se no centro da cidade, já que a demanda da época, era voltada especificamente para questões burocráticas ligadas ao Estado. Nessa perspectiva, constatamos que muitos dos imóveis que abrigaram os primeiros hotéis estão descaracterizados e sendo utilizados para outros fins, pois com os novos equipamentos instalados estes redefiniram o destino de hospedagem na capital alagoana. Com o aumento natural da demanda na capital e também com o incremento inicial do turismo, novos equipamentos começaram a se instalar em novas áreas que foram sendo incorporadas ao espaço urbano inicial. Atesta-se que a segunda fase de expansão ocorreu em torno da Praia da Avenida, tendo o seu apogeu até os anos oitenta do século XX, pois surge uma terceira fase com instalação da rede hoteleira nas orlas de Pajuçara, Ponta Verde e Jatiúca. A quarta fase pode ser considerada a partir da instalação de empreendimentos turísticos de grande porte a exemplo dos vários resorts, assim como, uma grande quantidade de hotéis que foram instalados nos bairros localizados no norte da capital, a exemplo de Cruz das Almas, Ipioca, Riacho Doce, Pescaria, Jacarecica e Guaxuma. Maceió por ter se tornado um destino turístico de grande destaque nas duas últimas décadas obteve um acréscimo no número de novos equipamentos hoteleiros instalados, principalmente por ser um destino de sol e praia voltado para turismo de massa. Diante do exposto, os resultados dessa dissertação podem contribuir para que novos estudos sejam realizados gerando conhecimento e aumentando o número de publicações sobre a temática ainda pouco divulgada na literatura.

A dissertação versa sobre o patrimônio e desenvolvimento do Turismo no Município de Inhambane (MI) em Moçambique. Por meio da abordagem interdisciplinar, nosso principal objetivo consistiu em estudar os elementos que compõem o patrimônio natural e cultural do lugar, a fim de propor alternativas inseridas no Turismo Criativo que enalteçam a valorização do espaço turístico desde a percepção dos atores/sujeitos do Turismo, nomeadamente: turista e população residente. Com o auxílio do Paradigma da Complexidade, e da unidade entre os princípios dialógico, recursivo e hologramático, nossa trilha investigativa baseou-se na Pesquisa Qualitativa. Primeiramente, realizou-se uma pesquisa bibliográfica e documental, desde as quais foram definidas as categorias e subcategorias operacionais da pesquisa. Na sequência, o trabalho de campo desenvolveu-se por meio da observação sistemática não-participante, de questionários e de entrevistas semiestruturadas, sobretudo, na base da amostragem não probabilística para turistas, e probabilística para os residentes locais. A última fase metodológica consistiu na análise e interpretação de dados, através da triangulação dos métodos descritivo, comparativo e estatístico. Em nossas indagações constatamos que o MI possui uma rica e diversificada oferta patrimonial de ordem natural, - a mais procurada pelos visitantes -, distribuída sobretudo ao longo das praias; e de influência histórico-cultural, localizada principalmente na sua área urbana. É através da apropriação deste patrimônio pelo Turismo que se produz a paisagem turística do MI. Esta paisagem, ao ser contemplada pelo sujeito turista, no momento, apesar de estruturar uma relação de ordem estética e afetiva, resulta ainda de valorações negativas. Cenário similar verifica-se na atitude dos residentes locais face ao desenvolvimento do Turismo. Apesar de apoiarem o Turismo, ao perceberem os benefícios econômicos imediatos, gradualmente, os residentes começam a ter algumas reservas a esse desenvolvimento, por causa dos custos socioambientais gerados pela atividade turística no seu espaço de lugar. Contudo, pensamos que um novo modelo de Turismo deva emergir no MI, que ao ir além das determinações do Turismo industrial, possibilite seu desenvolvimento de forma criativa, sobretudo quanto à preservação do patrimônio do lugar, e quanto à participação ativa das comunidades locais e seus integrantes neste desenvolvimento. / This dissertation is about heritage and Tourism development in Inhambane Municipality (IM) in Mozambique. Through an interdisciplinary approach, our aim was to study the elements that compose the place’s natural and cultural heritage, in order to propose alternatives based on Creative Tourism that emphasizes the value of the tourist space, from the perception of the Tourism actors, in particular: tourists and local population. With help of the Complexity Paradigm, and of the unity among the dialogic, recursive and hologrammatic principles, our research trail based on Qualitative Research, with the following methodological procedures. Firstly, a documents and literature review was done, from which the operational categories and subcategories of the research were defined. Following, there was a fieldwork operated by: non-participant systematic observation, questionnaires and semi-structured interviews, above all, based on non-probabilistic sampling for tourists, and probabilistic for the local residents. The last methodological step was the data analysis and interpretation, by triangulating descriptive, comparative and statistical methods. In our investigations, we found that the IM has a rich and diverse heritage supply of natural order - the most popular with visitors - mainly distributed along the beaches; and historical-cultural influence, mostly located in the urban area of the municipality. It is through the appropriation of this heritage by Tourism that the touristic landscape of IM is produced. Although this landscape is structured in a relation between the aesthetic and affective feelings, there are negative valuations. Similar scenario is found in the attitude of local residents towards Tourism development. Although the majority endorses the Tourism development, due to the perceived economic benefits, gradually, residents are beginning to question this development, due to the social and environmental costs it has generated. However, we believe that a new Tourism model should emerge in IM. One that goes beyond the determinations of Tourism development as an industrial model enables a Tourism development as a creative model, especially concerning the place’s heritage preservation, and the active participation of the local communities and their members.

Food studies offers a powerful lens through which to consider the complexity of travel, given the ways in which food can bring multiple perspectives to the table. The merging of food studies with the well-established tradition of study abroad, then, provides a platform for incorporating critical thinking and fresh perspectives into the discourse surrounding study abroad. How does food studies abroad reflect the opportunities and reify the concerns posed by study abroad in general? I explore this topic through a case study of a University of Oregon food studies abroad program, Food and Culture in Italy, looking specifically at students’ motivations, on-site experience, and perceived outcomes. I employ the lenses of identity, consumption, and experiential learning to discuss the trends that emerge from the data and conclude with a series of recommendations for moving thoughtfully and critically forward with food studies abroad programming.

Submitted by Tatiana Lima (tatianasl@ufba.br) on 2016-03-22T19:19:25Z No. of bitstreams: 1 Brito, Alex Silva de.pdf: 3346563 bytes, checksum: 4ee3e58c375a0e2808f23db3f05b7dab (MD5) / Approved for entry into archive by Tatiana Lima (tatianasl@ufba.br) on 2016-04-19T18:22:07Z (GMT) No. of bitstreams: 1 Brito, Alex Silva de.pdf: 3346563 bytes, checksum: 4ee3e58c375a0e2808f23db3f05b7dab (MD5) / Made available in DSpace on 2016-04-19T18:22:07Z (GMT). No. of bitstreams: 1 Brito, Alex Silva de.pdf: 3346563 bytes, checksum: 4ee3e58c375a0e2808f23db3f05b7dab (MD5) / Atualmente um dos maiores desafios que enfrentam os destinos turísticos, as empresas e as organizações neles inseridos, está relacionado com o tema governança em territórios turísticos, sua sistematização e processo de intervenção nos espaços públicos (territórios turísticos). Com a contribuição do mesmo para o processo de sustentabilidade do destino e dos negócios visando à melhoria na qualidade de vida das pessoas que vivem e trabalham nas cidades inseridas no destino. Para isso, é necessário respeitar o ambiente, proporcionar equidade social, e promover o desenvolvimento econômico e social e pensar no processo de cooperação social e empresarial. Face aos atuais hábitos culturais da sociedade, considera-se de extrema importância que exista um processo metodológico de intervenção na renovação das organizações públicas e privadas, tendo em vista o fortalecimento de uma instância de governança sustentável. Diante disso, escolheuse como tema deste trabalho “Governança como fator de competitividade e de desenvolvimento do destino turístico Costa das Baleias (BA): Uma análise comparativa com Bento Gonçalves (RS)”. O objetivo geral do estudo foi identificar nas práticas de governança do município de Bento Gonçalves-RS, ações que possibilitem desenvolver uma estratégia tecnológica de governança que fortaleça a gestão dos destinos turísticos da Costa das Baleias-BA. Para tanto, foi necessário: conceituar e explicar as terminações “governança” e “gestão”; contextualizar a governança no setor turístico; identificar as práticas de governança no turismo aplicadas no município de Bento Gonçalves e os desafios enfrentados para sua implantação; identificar os desafios enfrentados e as práticas de governança no turismo aplicadas na Costa das Baleias; e, verificar os pontos que necessitam de fortalecimento no destino Costa das Baleias. O trabalho foi desenvolvido por meio de um estudo exploratório e descritivo, baseado na pesquisa bibliográfica, documental e de campo. Utilizou-se também a observação participante. No final da pesquisa foi possível concluir que Bento Gonçalves é efetivamente uma zona turística consolidada do Destino Serra Gaúcha, com uma liderança participativa e cooperativa, com uma Instância de Governança consolidada, baseada em alicerces da iniciativa privada, tendo total apoio do setor público. No que tange à Costa das Baleias, tem-se uma zona turística do Destino Bahia em franco crescimento, tendo que se adotar algumas medidas quanto ao modelo da Câmara de Turismo, no entanto, percebe-se que há um terreno fértil para o desenvolvimento da Instância. Currently one of the biggest challenges facing tourist destinations, businesses and organizations that they carry, is related to the theme of governance in tourist areas, and its systematic process of intervention in public spaces (tourist areas). With its contribution to the process of sustainability of the destination and the business aimed at improving the quality of people life living and working in inserted in the destination cities. For this, it is necessary to respect the environment, provide social equity, and promote economic and social development and thinking in social and business cooperation process. Considering the current cultural habits of society, it is counted of utmost importance that there is a methodological process of intervention in the renewal of public and private organizations in order to strengthen an instance of sustainable governance. Therefore, we chose as the theme of this paper "Governance as a competitiveness and development factor of the tourist destination Whale Coast (BA): A comparative analysis with Bento Gonçalves (RS)". The overall objective of the study was to identify the governance practices of the city of Bento Gonçalves (RS), actions that enable develop a technology strategy of governance that strengthens the management of tourist destinations in Costa Whale (BA). Therefore, it was necessary to: conceptualize and explain the terms "governance" and "management"; contextualize governance in the tourism sector; identify governance practices applied in tourism in the city of Bento Gonçalves and challenges to its implementation; identify challenges and governance practices applied in tourism in Whale Coast; and check points that need strengthening in the destination Whale Coast. The work was developed through an exploratory and descriptive study, based on literature, documentary and field research. We also used participant observation. At the end of the research it was concluded that Bento Gonçalves is effectively an established tourist area of Fate Serra Gaúcha, with a participatory and cooperative leadership, with an consolidated Instance of Governance, based on foundations in the private sector, with full support from the public sector. Regarding the Whale Coast, has become a booming tourist zone of the Bahia Destination, having to adopt some measures regarding the model of the Chamber of Tourism, however, one realizes that there is a fertile ground for the development of instance.

The diploma thesis aims at mapping the differences in opinions of various social classes of the society in the matter of the effect of tourism on the landscape. The first part is intended to find an answer to the question of a negative or positive effect of tourism on the surrounding landscape. The second part examines the opinions of various social groups of the society, which were obtained in a questionnaire survey. The reason for drawing up this thesis was the dynamic character of the growth of wellness hotels that depend directly on the surrounding landscape.

The purpose of this study is to investigate medical tourism in Jordan through the international patients‘ perspective. The aim is to contribute to a better understanding of international patients‘ consumption behaviour to seek medical treatment, and while at the destination. And also to better understand the medical tourists‘ perceptions of quality of healthcare services. This research was designed to facilitate the identification of the characteristics of medical tourists, their visit, their sources of information and the main pull/push factors influencing their decision to travel. Moreover, it was designed to identify the level of satisfaction held by medical tourists towards their patient experience and their satisfaction predictors, by translating, adapting and validating a patient-centred quality of care instrument and assessing its psychometric properties amongst them. This research used a mixed-methods case study approach. It was conducted in 7 private hospitals with a primary quantitative research method through 302 interviewer-administered questionnaires and descriptive quantitative statistics, Mann-Whitney U Non-Parametric Significance Tests, Principal Component Analysis (PCA) and Factor Analysis. As a complement, qualitative research through 20 semi-structured interviews and content analysis was conducted in order to provide further insights into this area of research. The findings suggest that word-of-mouth recommendations and reputation have the utmost role in informing international patients of healthcare options in Jordan. Furthermore, recommendations from family and friends are the second most important after availability of specialized treatments in influencing the 3 international patients‘ decision to seek international healthcare. Moreover, significant differences in these terms exist between first and repeat visitors, which hold important implications for tourism marketers. Further marketing implications also exist as most patients shift in the type of activities they and their companions undertake after the main treatment period is completed. In terms of satisfaction, Factor Analysis suggest that medical tourists satisfaction of quality of services in Jordan‘s hospitals is based on six predictors including nutritional care, nursing care, physician care, room atmosphere, the procedure for incoming patients and other hospital services. Both quantitative and qualitative analyses show that medical tourists are satisfied with the quality of health care services rendered to them. However, minor areas show less satisfaction. The findings raise issues regarding the recruitment of non-Arab speaking nurses. Drawing together these findings presents implications for medical tourism management, international healthcare marketing, policy-making, and continuous improvement of the services they provide.

La présente thèse porte sur l‟étude du comportement d‟un cas particulier de touristes ayant vécu une expérience marquante lors de leur voyage. Il s‟agit des touristes ayant subi un choc culturel. Elle a pour objectif de déterminer les facteurs qui peuvent être à l‟origine ce choc des cultures. Elle se propose de mieux définir le concept et de comprendre comment l‟hospitalité touristique peut avoir un impact sur ce choc. A cette fin, nous avons eu recours à la triangulation des méthodes. 170 témoignages ont été collectés par la méthode de la netnographie, 12 récits de vie et 13 entretiens individuels ont été menés. Ils ont fait l‟objet d‟une analyse de contenu et ont ainsi permis de proposer une redéfinition du choc culturel et d‟identifier trois groupes de facteurs affectant l‟expérience du choc culturel: (1) l‟hospitalité touristique, (2) les facteurs individuels et (3) les facteurs situationnels. / This dissertation focuses on studying the behavior of a particular case of tourists who had a memorable experience during their trip. These are tourists who have suffered of a culture shock. It aims to identify factors that can cause a culture shock during the tourism experience. It aims to better define the concept of culture shock and how the tourism hospitality may impact it.To this end, we used the triangulation methods. 170 testimonies were collected through the netnography method, 12 life stories and 13 individual interviews were conducted. They have been analyzed by a content analysis and have contributed to propose a redefinition of culture shock and to identify three groups of factors affecting the experience of culture shock: (1) the tourism hospitality (2) individual factors and (3) situational factors.

Submitted by Milena Rubi (milenarubi@ufscar.br) on 2017-02-13T12:58:57Z No. of bitstreams: 1 OLIVEIRA_Cassio_2015.pdf: 50463029 bytes, checksum: 3e081d13ce2e1960deb8cdbbaca8e4f5 (MD5) / Approved for entry into archive by Milena Rubi (milenarubi@ufscar.br) on 2017-02-13T12:59:08Z (GMT) No. of bitstreams: 1 OLIVEIRA_Cassio_2015.pdf: 50463029 bytes, checksum: 3e081d13ce2e1960deb8cdbbaca8e4f5 (MD5) / Approved for entry into archive by Milena Rubi (milenarubi@ufscar.br) on 2017-02-13T12:59:14Z (GMT) No. of bitstreams: 1 OLIVEIRA_Cassio_2015.pdf: 50463029 bytes, checksum: 3e081d13ce2e1960deb8cdbbaca8e4f5 (MD5) / Made available in DSpace on 2017-02-13T12:59:20Z (GMT). No. of bitstreams: 1 OLIVEIRA_Cassio_2015.pdf: 50463029 bytes, checksum: 3e081d13ce2e1960deb8cdbbaca8e4f5 (MD5) Previous issue date: 2015-01-19 / Não recebi financiamento / This is on the assumption that the planning of tourist destination, based on the assumptions of sustainable development should focus on and highlight its tourist attractions, since these enterprises are responsible for promoting the movement of visitors. The organization of tourist attractions impacts the fate of competitiveness in the tourism market. This dissertation has the general objective to complement the methodology called "Method for Construction, Design and Project Implementation Circuits and Tourist Attractions" SEBRAE-SP (2011) with regard to formatting sustainable tourist attractions. The data that support the ideas presented here and the structuring of the methodological complementation were collected from bibliographical and documentary research. The end result is the production of a methodological complementation with a practical and operational approach to self solution format, where the micro and small business segment of the tourist attractions is able to implement on your property the procedures proposed in this work. This methodological complement consists of three stages of development of tourist attractions (interpretation, diagnosis and intervention) that is built on five strategic axes of analysis (product characteristics, physical structure, security, management, promotion and marketing). It is expected that, by contributing to the analysis of formatting sustainable tourist attractions, can be created subsidies for the planning process of tourism destinations, in order to increase the quality of leisure activities and experiences offered, as well as guide professionals who work directly in the management of these tourist facilities. / Parte-se do pressuposto que o planejamento do destino turístico, com base nas premissas do desenvolvimento sustentável, deve focar e ressaltar seus atrativos turísticos, uma vez que esses empreendimentos são responsáveis por promover o deslocamento de visitantes. Assim, a organização dos atrativos turísticos impacta na competitividade do destino no mercado turístico. Esta dissertação de mestrado tem como objetivo geral a complementação da metodologia denominada “Método para Construção, Estruturação e Implementação de Projetos em Circuitos e Roteiros Turísticos” do SEBRAE-SP (2011) no que se refere à formatação de atrativos turísticos sustentáveis. Os dados que subsidiam as reflexões aqui apresentadas e a estruturação da complementação metodológica foram coletados a partir de pesquisa bibliográfica e documental. O resultado final é a apresentação de uma complementação metodológica, com uma abordagem prática e operacional no formato de auto solução, onde o micro e pequeno empresário do segmento de atrativos turísticos seja capaz de implementar em sua propriedade os procedimentos propostos neste trabalho. Esta complementação metodológica é composta por três etapas de desenvolvimento de atrativos turísticos (interpretação, diagnóstico e intervenção) que está alicerçado em cinco eixos estratégicos de análise (características do produto; estrutura física; segurança; gestão; promoção e comercialização). Espera-se que, ao contribuir para a análise da formatação de atrativos turísticos sustentáveis, possa-se criar subsídios para o processo de planejamento de destinos turísticos, no sentido de incrementar a qualidade das atividades de lazer e as experiências oferecidas, bem como orientar os profissionais que atuam diretamente na gestão desses equipamentos turísticos.