The topic of this diploma theses is streamlining of HW purchasing process in a software company using methods and principles of project management. Firstly, it describes the theoretical concepts of project management and change management. In the analytical part, the company and the processes are analyzed. Based on this analysis, there are concrete changes and their execution designed.

The thesis provides further details related to the company purchasing activities (procurement). Using both theoretical and practical knowledge it gives further details on new phenomena related to purchasing process. The thesis is made of three main parts. The first one explains terms further used in the thesis. The next section provides more details on the most obvious trend which is movement from traditional understanding of purchasing to the attempts to build a relationship with the supplier. Besides this key phenomenon there are further examples/trends given. The last section relates to the explanation of how the proper purchasing process should be set-up in the global corporation.

Uppsatsnivå: D

In the increasingly fierce international competition today, short product life cycle has led to lead time compression and narrow profit margins. Rapid respond to customers has become the key to survival of modern enterprises. Many large corporations in Taiwan have implemented the Toyota¡¦s just-in-time (JIT) production planning approach to reduce inventory to a minimum level, keeping on hand only the amount needed in production until the next order arrives. However, most of those companies have often overlooked that the basic principal of just-in-time replenishment model is the raw materials and other purchased items should be delivered steadily by the supplier when they are needed, and meanwhile those materials from suppliers require no inspection. Nevertheless, it is very difficult to achieve those objectives of JIT Production, especially in an increased market demand. Once some of the suppliers can not meet the delivery time of raw materials and quality is also affected, it would derive lots of problems. This study is aimed to JIT replenishment models on examining firms¡¦ inventory issues. Based on the result of the analysis, it would be the reference to build up the model of quality-oriented embedding collaborative replenishment mechanism for enterprises to improve their JIT replenishment operations. This model, quality-oriented embedding collaborative replenishment model, could assist business in measuring the accurate and precise delivery time and ensuring product quality from suppliers. The research is on the basis of Taiwan optoelectronic industry to investigate the companies of the TFT-LCD panel, and the supply chains of the industry. In analyzing the main TFT-LCD panel providers, the paper will probe into TFT-LCD firms to implement the inventory management system by building the quality-oriented embedding collaborative replenishment mechanism to improve the reaction capacity of businesses, to reduce the risk of raw material quality issues, and to respond to the market rapid change. The study exerts simulation software to conduct simulation and improvement of such models, then according to the simulation results to utilize them as a reference to implementation of quality-oriented embedding collaborative replenishment model into the future operation.

En el mundo, las industrias textiles y de la confección tienen una alta rotación y bajos márgenes industriales y su competitividad depende de servicios confiables de logística, transporte y entrega. Las empresas textiles peruanas enfrentan un gran problema con el suministro de materias primas, ya que tienen la necesidad de importar casi todos sus recursos, lo que causa altos costos logísticos. Las características distintivas de la logística de insumos textiles para pymes son la importación de materias primas de Asia, la concentración de productos estratégicos en unos pocos proveedores, los pedidos de materias primas en períodos fijos, el uso de correo electrónico y teléfono para finalizar acuerdos, revisión manual de existencias, falta de know-how con proveedores, uso de la orden de compra para verificar la orden, falta de clasificación de la materia prima en el almacén, inventario y rotura de stock. Ante el problema antes mencionado, se presenta un modelo estratégico de compra Lean basado en la aprobación de proveedores y 5s para mejorar la operatividad de las áreas involucradas. Se lleva a cabo una validación experimental en un estudio de caso que cumple con el perfil mencionado como PYME y fue posible demostrar la reducción de paradas no programadas en 9, 12 y 15 en los meses de agosto, setiembre y octubre de 2019, respectivamente, y contribuciones financieras para la organización de un VPN de S /. 3030.18 y una TIR del 29.38%. / In the world, the textile and clothing industries have high turnover and low industrial margins and their competitiveness depends on reliable logistics, transportation and delivery services. Peruvian textile companies face a major problem with the supply of raw materials, since they have the need to import almost all of their resources, which causes high logistics costs. The distinctive characteristics of the logistics of textile inputs for SMEs are the import of raw materials from Asia, the concentration of strategic products in a few suppliers, the orders of raw materials in fixed periods, the use of email and telephone to finalize agreements, manual review of stocks, lack of know-how with suppliers, use of the purchase order to verify the order, lack of classification of the raw material in the warehouse, inventory and stock breakage. Given the aforementioned problem, a strategic Lean purchasing model is presented based on the approval of suppliers and 5s to improve the operability of the areas involved. An experimental validation is carried out in a case study that complies with the profile mentioned as SMEs and it was possible to demonstrate the reduction of unscheduled stops in 9, 12 and 15 in the months of August, September and October 2019, respectively, and financial contributions for the organization of a VPN of S /. 3030.18 and an IRR of 29.38%. / Tesis

The aim of this diploma thesis is to present DHL as a lead logistics provider for the automotive company Jaguar Land Rover. It is focused on the activities of transport plannning and vendor management. At the beginning, there is an analysis of the logistics contract and its content. The next part is focused on the specifics of international transport planning and the role of vendor management. It also describes the company information systems used for transport planning. The practical part of this thesis identifies the main problems and proposes possible solutions. Finally, there is an assessment of DHL as a logistics provider for Jaguar Land Rover

[pt] Esta dissertação aborda a concepção do uso de auditoria interna no contexto da gestão de riscos da cadeia de suprimentos, como mecanismo que agrega valor à organização. O gerenciamento de riscos da cadeia de suprimentos consiste na identificação e na gestão dos riscos da cadeia de suprimentos com a finalidade de se reduzir vulnerabilidades na cadeia de suprimentos. O objetivo da auditoria interna é realizar recomendações de modo que se promovam a eficiência e a eficácia das operações e auxiliar a organização a atingir os objetivos do negócio e, dessa forma, corrobora com a gestão de riscos. Esta dissertação tem em vista o problema de gestão de clientes de uma empresa do ramo de gases industriais e medicinais. A presente pesquisa tem como objetivo analisar a gestão de suprimentos desta empresa mostrando que, por meio da segmentação de clientes aplicando técnica Holt-Winters (HW) de previsão de demanda, é possível obterem-se reduções de custos logísticos ao se utilizar da gestão por Vendor Managed Inventory (VMI). Os resultados da pesquisa apresentam uma visão geral de como e o que pode ser feito pela auditoria interna, a fim de que pesquisadores e gestores possam se beneficiar deste trabalho ao utilizar os conceitos e o conteúdo compilados no documento como subsídio a estudos de maior alcance, à realização de auditorias e à gestão de riscos no tema. Ganhos relacionados à redução de custos foram obtidos pela empresa estudada, reforçando assim a contribuição dos resultados deste trabalho para a indústria. / [en] This Master s Thesis deals with the use of internal audit within the context of Supply Chain Risk Management, as an adding value mechanism to the organization. Supply Chain Risk Management relies on the identification and management of supply chain risks in order to reduce vulnerabilities along the supply chain. The purpose of internal auditing is to make recommendations that promote the efficiency and effectiveness of operations that can help the organization to achieve business goals and thereby corroborate with risk management. The purpose of this research is to analyze the supply management being adequately provisioned to customers showing that with the use of Holt-Winters (HW) demand-forecasting it is possible to highlight the customers with the implementation of the Vendor Managed Inventory (VMI) method in order to reduce logistics costs. The results present an overview of how and what can be done by internal audit, in order that academic researchers and managers can benefit from this work by using the concepts and content brought together in the document as a subsidy to further studies, audit practices and overall risk management. Gains related to the cost reduction were also obtained within the studied corporation, reinforcing the contribution of this study s results to the industry.

El presente trabajo se ha llevado a cabo con la finalidad de encontrar la solución a la deficiente gestión logística que presenta una empresa del sector eléctrica única en su operatividad dentro del país, a través de la mejora en sus procesos aplicando herramientas Lean para poder aumentar la eficiencia en calidad de servicio y reducir los tiempos de atención de órdenes de compra que se generan por procedimientos que no agregan valor. A través de un análisis interno y, a su vez, externo, se busca reducir los problemas que generan retrasos en el área e insatisfacción del cliente mediante herramientas de Ingeniería Industrial y el soporte de estudios y literatura especializada en el tema. Así también, proponer un modelo ágil para reducir tiempos de atención y validarlo con expertos en temas relacionados a Mejora de Procesos y metodología Lean. / This research has been carried out to find a solution to the poor logistics management presented by a company in the electricity sector that is unique in its operation within the country, through the improvement of its processes by applying Lean tools in order to increase efficiency in service quality and reduce the times of attention of purchase orders that are transferred by procedures that are not in accordance with the value. Through an internal and, in turn, external analysis, it seeks to reduce the problems that may be delayed in the area and customer dissatisfaction through Industrial Engineering tools and the support of studies and specialized literature on the subject. Then, propose an agile model to reduce service times and validate it with experts on issues related to Process Improvement and Lean Methodology. / Trabajo de Suficiencia Profesional

El presente artículo tiene la finalidad de abordar el caso de una empresa pyme del sector vitivinícola, la cual tiene como principal problema el incumplimiento de pedidos a los clientes. Entre las causas que ocasionan este problema está la falta de materia prima disponible debido a una inadecuada planificación al momento de realizar las órdenes de compras al proveedor, lo que afecta la gestión de inventarios de la empresa. Asimismo, otras causas son el retraso del proveedor en la entrega de la materia prima y la entrega de la materia prima con defectos. Esto se debe a una mala elección del proveedor idóneo y a que la empresa solo cuenta con un proveedor en la actualidad, lo cual afecta la producción y la atención de los pedidos de los clientes en el plazo establecido. A partir de esto, se realizaron estudios donde se propone implementar un modelo de gestión basado en MRP, orientado a la gestión de abastecimiento y AHP, orientado a la gestión de proveedores; con la finalidad de reducir el porcentaje de incumplimiento en un 10% con respecto a los pedidos demandados y mantener una mejora sustantiva de la confiabilidad de los clientes y proveedores hacia la empresa. / The objective of this article is to address the case of an SME company in the wine sector, whose main problem is the non-fulfillment of customer orders. Among the reasons that cause this problem is the lack of available raw material due to inadequate planning when making the purchase orders to the supplier, which affects the company's inventory management. Also, other causes are the delay of the supplier in the delivery of the raw material and the delivery of the raw material with defects. This is due to an inappropriate choice of the optimal supplier and the fact that the company currently only has one supplier, which affects production and the fulfillment of customer orders within the established time frame. Based on this, studies were carried out where it is proposed to implement a management model based on MRP, oriented to supply management and AHP, oriented to supplier management; In order to reduce by 10% the percentage of non-compliance with respect to the requested orders and maintain a substantial improvement in the reliability of customers and suppliers towards the company. / Trabajo de investigación