A pesquisa teve o como objetivo entender como as lojas de luxo pretendem seduzir suas clientes mulheres no ambiente de compra através do uso de artifícios de visual merchandising. Foi realizada uma pesquisa teórica e empírica para avaliar a questão, com o shopping JK Iguatemi como estudo de caso. Nele, cinco lojas foram analisadas mais a fundo. Verificou - se que as lojas usam basicamente os mesmos artifícios nos pontos de venda, o que possibilita concluir quais os sentidos humanos são mais estimulados dentro das lojas de luxo / The research aimed to understand how luxury stores intend to seduce their female shoppers in the buying environment through the use of visual merchandising tools. A theoretical and empirical research was conducted to evaluate the issue, with JK Iguatemi Mallas a case of study. There five stores were analyzed further. Is was found that the stores use basically the same tools at the points of sale, which makes it possible to conclude which human senses are most stimulated within the luxury stores

Second hand-handeln i Sverige växer allt mer och antalet aktörer inom marknaden ökar. Konsumenter sätter allt större krav på hur företag framställer sina produkter och designar sina butiker. Konventionell handel skiljer sig åt från second hand-handeln då strategier inom visual merchandising följs mer noggrant. Fast-fashion utgår ifrån att företag producerar nya plagg snabbt och billigt där företagens hållbarhetsaspekter ifrågasätts allt mer. Second hand är ett mer miljövänligt konsumtionsalternativ där begagnade varor säljs. Visual merchandising används inom konventionell handel genom att på olika sätt skapa en bra butiksmiljö som är eftertraktad hos konsumenterna. Företags värderingar och budskap förmedlas genom användandet av visual merchandising och detta hjälper företag att differentiera sig mot andra företag. En kvalitativ studie har genomförts med semistrukturerade intervjuer av sex kunder och två butiksanställda från butiken Veras samt en observation av butiken. Studiens syfte har varit att undersöka vilken roll visual merchandising spelar inom second hand-butiker. För att kunna besvara studiens syfte har ett teoretiskt ramverk formulerats genom litteratursökning inom området visual merchandising. Dessa teorier har legat till grund för de frågor som ställts till intervjudeltagarna. Kunderna har svarat på frågor om deras generella åsikter inom second hand samt hur de upplever butiken Veras i Borås. Butikspersonalen har svarat på frågor om hur deras butiksdesign ser ut och hur de arbetar med visual merchandising. Av resultaten från intervjumaterialet och observationen har slutsatser dragits om att visual merchandising spelar stor roll för både kunder och företag inom second hand, då kunders butiksupplevelse förhöjs med hjälp av verktyg som visual merchandising. Kunder upplever visual merchandising som viktigt och positivt för att hitta inspiration och för att förhöja deras butiksupplevelse. Det är viktigt att butiker förmedlar butikernas tema och att det stämmer överens med butikens identitet och värderingar. Konkret fönsterskyltning, tydligt förmedlande av butikens sortiment, utnyttjande av strategier inom doft och ljud samt ha en strukturerad strategi inom produktexponering, är de viktigaste områdena inom visual merchandising för second hand-butiker att följa. / Second hand trade in Sweden is growing and the number of players in the market are increasing. Consumers puts higher demand on how companies manufacture their products and design their stores. Conventional trade differs from second hand in that visual merchandising strategies are more closely followed. The fast fashion business model is based on companies producing new garments quickly and cheaply, where companies' sustainability aspects are increasingly questioned. Second hand is a more environmentally friendly consumer alternative where used goods are sold.Visual merchandising is used in conventional trade by creating a good retail environment that is sought after by consumers in various ways. Corporate values and messages are conveyed through the use of visual merchandising and this helps companies differentiate themselves from other companies.A qualitative study was conducted with semi-structured interviews of six customers and two store employees from the Veras store as well as an observation of the store. The purpose of the study was to investigate the role visual merchandising plays in second hand stores. In order to answer the study's purpose, a theoretical framework has been formulated through literature search in the area of visual merchandising. These theories have been the basis for the questions asked to the interview participants. Customers have answered questions about their general opinion on second hand and how they experience the store Veras in Borås. The staff of Veras has answered questions about what their store design looks like and how they work with visual merchandising.From the results of the interview material and the observation, conclusions have been drawn that visual merchandising plays a big role for second hand companies, since customers find it important how a store's environment is perceived. Veras clients are experiencing Veras visual merchandising techniques as positive, since they think it contributes to an inspiring shopping environment and inherence the clients experience. It is important that stores communicate the stores' theme and that it matches the store's identity and values. Concrete window display, clear communication of the store's product assortment, utilization of strategies in fragrance and sound as well as having a structured strategy in product exposure, are the most important areas of visual merchandising for second hand stores to follow.

El e-tailing es una nueva manera de compra que cada vez tiene mayor acogida en el cliente, se estima que en el 2021 las compras online representarán el 15.5% de las ventas de retail, debido a ello la mejor manera de contrarrestar la nueva modalidad de compra es a través del concept store debido a la atmósfera agradable que puede brindar el visual merchandising creando en el cliente una experiencia que no podrá vivirla a través de sus compras por internet. La investigación fue realizada a través del método mixto, llevándose a cabo la recolección y el análisis de datos cuantitativos y cualitativos. A la vez es una investigación de diseño transversal con un diseño transaccional correlacional. Para corroborar la información teórica se realizaron entrevistas a profundidad, focus groups y encuestas. La investigación cualitativa indica que los factores sensoriales como la vista, el oído, el tacto, el olfato y el gusto influyen en la intención de compra. A través de la investigación cuantitativa se pudo corroborar lo investigado cualitativamente, sí hay relación entre la intención de compra y los factores sensoriales, debido al rechazo de la hipótesis nula. El promedio de la correlación es de 0.499, lo que significa que es una correlación fuerte y cuanto más presente estén los cinco sentidos en la tienda, la intención de compra en las mujeres será más fuerte. La investigación es de gran utilidad para aquellas tiendas que brinden experiencia al consumidor, utilizando los sentidos generando una implicancia en la intención de compra. / E-tailing is a new way of buying that is increasingly welcomed by the client, it is estimated that in 2021 online purchases represent 15.5% of retail sales, due to this the best way to counteract the new modality of purchase is through the concept store due to the pleasant atmosphere that visual merchandising can offer, creating in the client an experience that can not be lived through its purchases over the internet. The research was conducted through the mixed method, carrying out the recollection and analysis of quantitative and qualitative data. At the same time, it is a transversal design research with a correlational transactional design. To corroborate the theoretical information, in-depth interviews, focus groups, and surveys were conducted. Qualitative research indicates that sensory factors such as sight, hearing, touch, smell and taste influence purchase intent. Through quantitative research it was possible to corroborate what was researched qualitatively, there is a relationship between purchase intention and sensory factors, due to the rejection of the null hypothesis. The average of the correlation is of 0.499, which means that it is a strong correlation and the more present the five senses are in the store, the purchase intention in women will be stronger. The research is very useful for those stores that provide consumer experience, using the senses generating an implication in the purchase intention. / Trabajo de investigación

Att handla kläder är något alla människor gör, vare sig det är för att vi måste eller för att det som numera är allt vanligare, för att det är en hobby och för många ett behov som tillfredsställs. Då det på marknaden råder stor konkurrens med allt fler valmöjligheter för den allt mer medvetna kunden och allt fler företag även satsar på postorder som alternativ gäller det för den fysiska butiken att särskilja sig och att ha en fungerande butikskommunikation. Butiker måste skapa en miljö där kunderna trivs och dit de väljer att återkomma och hitta ett sätt att slå igenom det brus av erbjudanden som kommer från konkurrenter. Syftet är att undersöka, beskriva och analysera vilka delar som ingår i ett lyckat butikskoncept. Undersökningen bygger dels på butiksobservationer, intervjuer med butikskommunikatörer och ven en enkät som lagts upp på det sociala nätverket Facebook.Slutsatsen vi kom fram till var att det viktigaste för butiken att tänka på var hur personalen uppträdde mot butiksbesökarna, att de var vänliga och hjälpande utan att vara påträngande.Även att lokalen var öppen, luftig så att det var en god framkomlighet i butiken och en belysning som jobbar med lokalen och visar upp kläderna bra.Varorna skall vara exponerade så att kunden får en överblick över vad som finns i butiken, bra organiserat, lättåtkomligt och gärna upphängda i outfit-kombinationer för att inspirera kunden till merköp eller skapa ett nytt behov. / Program: Butikschef, textil och mode

Con esta investigación se pretende conocer si existe una relación entre el visual merchandising y la decisión de compra en tiendas de cosméticos para mujeres de 18 a 25 años pertenecientes a los niveles socioeconómicos A y B de Lima Metropolitana. Para lo cual, los principales objetivos analizar la relación entre el visual merchandising y la decisión de compra en la categoría mencionada, conocer el actual contexto de la categoría, identificar la influencia de acompañantes y asesores durante la compra, y por ultimo determinar si se da una mayor compra en tiendas o módulos. Para cumplir con lo previamente descrito, se realizó una investigación correlacional empleando el diseño no experimental. Además, la investigación fue en parte cualitativa (mediante entrevistas y focus groups) y cuantitativa (mediante encuestas aplicadas a 390 personas), cuyos resultados son expuestos en los capítulos 3 y 4, así como son también relacionados con el marco teórico del capítulo 1. Finalmente, sí se aprobaron ambas hipótesis planteadas, lo cual se pudo analizar mediante la prueba de chi cuadrado. Asimismo, se propusieron algunas estrategias y tácticas para que empresas de la categoría puedan aplicar con éxito, así como también sugerencias a futuros investigadores. / This research aims to know if there is a relationship between visual merchandising and the purchase decision in cosmetics stores for women aged 18 to 25 belonging to socioeconomic levels A and B of Metropolitan Lima. For this purpose, the main objectives are to analyze the relationship between visual merchandising and the purchasing decision in the aforementioned category, to know the current context of the category, to identify the influence of companions and advisors during the purchase, and finally to determine if there is a greater purchase in stores or modules. In order to comply with what was previously described, a correlational investigation was carried out using the non-experimental design. In addition, the research was partly qualitative (through interviews and focus groups) and quantitative (through surveys applied to 390 people), whose results are presented in chapters 3 and 4, as well as they are also related to the theoretical framework of chapter 1. Finally, both hypotheses were approved, which could be analyzed using the chi-square test. Likewise, some strategies and tactics were proposed so that companies of the category can apply successfully, as well as suggestions to future researchers. / Trabajo de investigación

Background: The following thesis explores the use of UGC pictures as part of the product presentation in the online shop of a fashion retailer. Of interest are four variables and which influence these are having on the perception of the UGC pictures through the lens of authenticity. The theoretical background and the analysis are done through a developed model based on the SOR model of Mehrabian and Russell (1974). Purpose: The purpose of this thesis is to gain deeper insights about the role of authenticity on the perception of consumers towards UGC pictures which are part of the product presentation of a fashion online shop. Method: This thesis follows a qualitative study by conducting two focus group sessions with in total 15 participants, as well as semi-structured interviews with four participants of the focus group. Findings: Resulting from the findings of this thesis it could be argued, that UGC pictures would be theoretically well suited as part of the product presentation. However, not in terms of authenticity, as consumers have an existing attitude towards content from social media. Value: The findings of this thesis are providing valuable insights into the perception of UGC pictures in the context of an online shopping setting through the lens of authenticity. The presented findings are beneficial and are giving tangible advice for online shop providers to not only understand the perception of consumers to the UGC pictures but also how authenticity is influencing this perception.

The thesis is divided into two parts. The firts part deals with theoretical description of fashion merchandising, including specification of visual merchandising, sensoring merchandising and other aspects of shopping environment. The second part is dedicated to description of practical application of those principles in a selected shop of an international fashion retailer.

El tema de la presente investigación es “Elementos del Window Displays aplicados por tiendas de ropa y su influencia en la intención de compra en mujeres de 23 a 30 años del NSE B de la zona 7 de Lima Metropolitana”. La metodología de esta investigación es mixta de tipo correlacional, ya que se emplean datos cualitativos como cuantitativos y se busca asociar si existen relación o no ente dos variables (elementos del Window Displays e intención de compra). El principal objetivo de esta investigación es responder a la pregunta de investigación planteada que cuestiona si los elementos del Window Displays aplicadas por tiendas de ropa influyen en su intención de compra y comprobar la hipótesis propuesta, que señala que son tres los elementos (maniquíes, colores e iluminación). Es así que el objetivo general de investigación es indicar la influencia de dichos elementos. Para responder a dicho objetivo, como primer punto, se establecen los conceptos que intervienen en este estudio como visual externo, sus partes (rótulo, las entradas y las puertas y el Window Displays) y los tipos de compra de las personas. En la investigación cualitativa se recurrió a expertos en temas de Retail o Visual Merchandising y en la investigación cuantitativa a 129 personas pertenecientes al público objetivo con las que se realizó un análisis bivariado. Es así que se puede concluir que los elementos del Window Displays en mujeres de 23 a 30 años del NSC B de la zona 7 de Lima Metropolitana si influyen en su intención de compra. / The theme of the present investigation is "Elements of the Window Displays applied by clothing stores and their influence on the purchase intention in women from 23 to 30 years of NSE B of zone 7 of Metropolitan Lima". The methodology of this research is mixed correlational type, qualitative and quantitative are used in order to seeks if there is a relation or not between two variables (elements of the Window Displays and purchase intention). The main objective of this research is to answer the question of research raised whether the elements of the Window Displays applied by clothing stores influence their purchase intention and check the proposed hypothesis, which states that there are three elements (mannequins, colors and lighting). Thus, the general objective of research is to indicate the influence of these elements. To respond to this objective, as a first point, the concepts involved in this study as external visual, its parts (sign, entrances and doors and the Window Displays) and the types of people's purchases are established. In the qualitative research, experts in Retail or Visual Merchandising were consulted and in quantitative research, 129 people belonging to the target public were interviewed with a bivariate analysis. Thus, it can be concluded that the elements of the Window Displays in women from 23 to 30 years of the NSC B in zone 7 of Metropolitan Lima do influence their intention to purchase. / Trabajo de investigación

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Made available in DSpace on 2016-10-13T14:10:21Z (GMT). No. of bitstreams: 1 Heloisa Kazuko Omine.pdf: 4223131 bytes, checksum: 630ed4cd4d50174f7c30da42afe57ce8 (MD5) Previous issue date: 2015-03-31 / This project study investigates the narratives process, specifically how visual effects are presents in fast fashion system wholesale stores, in this study, stores located in Shopping Megapolo Moda, Brazilian first fashion specialized wholesale shopping. The subject of investigation presents the store environment as a space where images and stories can be constructed being part of a fashion obsolescence phenomena, in which the fashion system accelerates products renovation. All the same, the narratives created in this environment showing ephemeral or permanents scenarios can be studied displaying the fashion trends as a cause of this programed obsolescence. This study intend to demonstrate the visual merchandising as a results of a narrative structured plan, even if, not always prearranged as a chronicle. As a results, the study presents possibility for a method development for visual narratives that can be applied as a model for fast fashion wholesale stores. / Este projeto de pesquisa tem por intuito investigar como as narrativas visuais são aportadas nas lojas de atacado de moda fast fashion, situadas no Megapolo Moda, primeiro shopping center de atacado especializado em moda do país. Seleciona o segmento de moda, e mais especificamente, a loja de atacado de moda fast fashion para a investigação, uma vez que nelas se apresenta o fenômeno da moda como prática de obsolescência programada e acelerada de produtos; sendo esses ambientes, locais propícios para se investigar a produção comunicacional através da construção de narrativas visuais permanentes ou efêmeras que vinculadas aos temas de tendências de moda da estação e adotando os recursos de visual merchandising estabelece o processo de obsolescência programada. O trabalho apresenta como resultado a estruturação de um quadro esquemático de narrativa visual que permite verificar como essas narrativas estão contidas nos ambientes de loja de atacado de moda fast fashion, mesmo não tendo sido intencional. O resultado demonstra que há sim, a possibilidade do desenvolver uma metodologia de narrativas visuais, a partir do quadro esquemático, e efetuar a aplicação da mesma como estratégia comunicacional da loja de atacado fast fashion.