The success of a course offered by a university and the effectiveness of the instructors have commonly been measured by means of student evaluations. The feedback generated is typically used to identify instructors who need additional training, courses that need to be restructured or the need for financial rewards for those who excel. The principal objective of educating students is, knowledge, training and skills they can use and apply after graduating, regardless of the field of study. The perception of the Alumni about the extent of learning and the usefulness of the knowledge is a key measure for universities to assess their success. A service guarantee is defined as a formal promise made to customers about the service they will receive or it is a written promise made by the company through advertising or company literature that it will provide compensation if promises are broken. In order to ensure customer satisfaction in a service offering, the quality of service performance needs to be guaranteed. Many service industries promise a level of service performance, with or without conditions attached. Customer value is a complex concept as it is often interpreted with various meanings depending on the point of view adopted. A definition of customer value is the perceived value that the customer gains when purchasing a product or receiving a service. However, customer value can be used in a variety of contexts. The purpose of this research study is to measure the perception and satisfaction of Alumni of the Department of Computing Sciences and identify areas for improvement by performing a systematic analysis of the determinants of satisfaction. This research is an exploratory, quantitative study consisting of literature- and case-study components used to test proposed hypotheses. The literature study was performed on secondary sources to establish the key concepts related to the topics of Service Guarantee and Marketing, Stakeholder Theory, Customer-perceived Value and Alumni Perceptions. The empirical study consisted of surveys (questionnaires) completed by Alumni of the Department of Computing Sciences. The questionnaire used in this research consisted of questions regarding demographic data and questions regarding perceived perception of the Department of Computing Sciences and influencing factors. Descriptive statistics were used to summarise the data into a more compact form which could simplify the identification of patterns in the data. Inferential statistics were used to verify if conclusions made from the sample data could be inferred onto a larger population. Recommended university and teaching practices based on the statistical analysis of the survey results were identified. A model identified the following factors as having an influence on Alumni Satisfaction with the NMMU Department of Computing Sciences: Customer Satisfaction, Course Contents, Modern Technologies, Academic Staff, Admin. Staff, Departments, University Atmosphere and Perceived Value. The importance of each factor was identified to understand how to improve the Alumni perception. According to the inferential ranking of Alumni Satisfaction that ranks the factors on the average mean values, a factor that should be improved upon is the Alumni Network. Recommended improvements were suggested for the Department of Computing Sciences based on the statistical analysis of the survey results. Two sub-groups were defined by different levels of education and they were found to have different perceptions of the factors that were measured. It was shown that there are small and medium significant differences in only two of the factors of the proposed Alumni satisfaction model, distinguising through different levels of education. The Alumni Satisfaction model developed in this study specified the factors that influence Alumni Satisfaction with the Deptarment of Computing Sciences and the effect that each of these factors has on that satisfaction.

Made available in DSpace on 2018-08-01T23:38:02Z (GMT). No. of bitstreams: 1 tese_10519_Dissertação Final - Ramony Ramos.pdf: 3639008 bytes, checksum: 3c862e36aa7ba55e7f31e11824f9e80a (MD5) Previous issue date: 2016-12-13 / A avaliação da educação de nível superior no Brasil adquiriu grande importância nas duas últimas décadas, sobretudo a partir da instituição do Sistema Nacional de Avaliação da Educação Superior (SINAES) em 2004. Como parte deste processo, o acompanhamento dos estudantes egressos tornou-se ferramenta fundamental para avaliar a qualidade dos cursos oferecidos por estas instituições. Desde 2013 a Pró- Reitoria de Graduação da Universidade Federal do Espírito Santo (UFES) mantém o Programa de Acompanhamento de Estudante Egresso (PAEEg) com esta finalidade, no entanto, não foram verificadas ações que ensejassem adequações ou melhorias nos cursos de graduação e na universidade, com base nos resultados até então apresentados. Com esta pesquisa, buscou-se realizar um diagnóstico deste Programa, de modo a avaliar dados já coletados e identificar fragilidades nos procedimentos de seu funcionamento com a finalidade de propor melhorias ao mesmo e, por conseguinte, à própria universidade. Foram utilizados resultados dos questionários aplicados pelo Programa aos estudantes formados nos anos de 2010, 2011 e 2012, por meio digital, onde foi possível traçar um perfil desses egressos e sua visão em relação à UFES e ao curso concluído. Também foram realizadas entrevistas semiestruturadas com os servidores envolvidos no Programa e análise documental a partir de diversas fontes, principalmente envolvendo a legislação pertinente ao assunto, além de pesquisa a outros programas de egressos existentes para verificar sua estrutura e funcionamento. Assim, a pesquisa classifica-se como exploratório descritiva, de natureza qualitativa-quantitativa, e como estudo de caso único, com técnica de análise de dados configurada como análise de conteúdo. Foram detectados problemas que evidenciaram a necessidade de mais informatização nos processos do Programa, o que levou à sugestão de implantação de um Portal do Egresso, capaz de habilitar o Programa a realizar o acompanhamento dos egressos de forma constante e automatizada, possibilitando a diminuição de erros causados pelo trabalho atualmente realizado de forma manual e permitindo mais agilidade na divulgação dos relatórios e na tomada de decisões decorrente dos mesmos por parte dos gestores da UFES / The evaluation of higher education in Brazil has gained great importance in the last two decades, especially since the creation of the National System for the Evaluation of Higher Education (SINAES) in 2004. As a part of this process, the monitoring of the graduating students is a fundamental tool for evaluating the quality courses offered by higher education institutions in Brazil. Since 2013, Universidade Federal do Espírito Santo (UFES) maintains a program (PAEEg) for this purpose. However, based on the results seen so far, no improvement actions were verified in undergraduate and postgraduate courses. With this research, we tried to diagnose this program, in order to evaluate the collected data and identify flaws in the current system, subsequently proposing improvements addressing such faults. We used results from digital surveys conducted by the program with the students graduated in 2010, 2011 and 2012. From which it was possible to draw a profile of the egress and their views in relation to UFES and the finished course. Semi-structured interviews were also conducted with the employees involved in the program and documental analysis from various sources was conducted. Other existing programs graduate was checked to verify their structure and functioning. In this way, the research is classified as descriptive exploratory, of a qualitative-quantitative nature, and as a single case study, with data analysis technique configured as content analysis. Several problems were detected, which evidenced the need for more computerization in the program processes. Finally, this work brings as a suggestion the implementation of a computerized system coupled with a Portal of Egress, capable of enabling the program to monitor graduates in a constant and automated way, allowing the reduction of errors caused by the work currently carried out manually and allowing more agility in the dissemination of results and decision making by the managers of UFES

Submitted by Jorge Silva (jorgelmsilva@ufrrj.br) on 2017-06-09T21:13:57Z No. of bitstreams: 1 2012 - Paulie Ceres Palasios.pdf: 1522905 bytes, checksum: 69ffa94fdf132a99c854d452de39229b (MD5) / Made available in DSpace on 2017-06-09T21:13:57Z (GMT). No. of bitstreams: 1 2012 - Paulie Ceres Palasios.pdf: 1522905 bytes, checksum: 69ffa94fdf132a99c854d452de39229b (MD5) Previous issue date: 2012-06-18 / This research aimed to analyzing the role of Instituto Federal Goiano - Campus Ceres in the social and economic territorial development of Vale de S?o Patr?cio, in the state of Goi?s, Brazil. Questionnaires and semi-structured interviews were conducted to alumni of the Instituto and to different actors and agencies of development within the limits of Vale de S?o Patr?cio. The results demonstrated there is participation of this institution in the development of the region. But the results also showed a number of possibilities for the action of IF Goiano - Campus Ceres through the functions attributed to it by legislation 11.892/2008. / Este estudo teve como escopo a an?lise da inser??o e atua??o do Instituto Federal Goiano - Campus Ceres no desenvolvimento territorial do Vale de S?o Patr?cio, Goi?s. Para tanto foram aplicados question?rios e feitas entrevistas semiestruturadas a diferentes atores e ag?ncias de desenvolvimento local/regional no ?mbito do Vale de S?o Patr?cio, bem como egressos dos cursos do IF Goiano - Campus Ceres. Os resultados demonstraram que h? participa??o dessa institui??o no desenvolvimento da regi?o. No entanto, os resultados tamb?m mostraram muitas possibilidades para a??o do IF Goiano - Campus Ceres em seu territ?rio diante das atribui??es que lhe confere a Lei 11.892/2008.

Com a expansão do sistema educacional, em especial do ensino superior no Brasil, intensificou-se a preocupação com a qualidade das instituições educacionais. A pesquisa sobre egressos (ex-alunos) é considerada um dos importantes meios para informar sobre a qualidade institucional e demonstrar os impactos gerados na sociedade. Apesar disso, é observado que as instituições brasileiras raramente utilizam os egressos como fonte de informações para os cursos, e quando captam informações, não as utilizam eficazmente para a melhoria da qualidade educacional. Nesse contexto, esta Tese tem como pergunta de pesquisa: Que indicadores podem subsidiar a avaliação, sob a perspectiva dos egressos, como ferramenta para o aperfeiçoamento dos Programas de Pós-Graduação Stricto Sensu? Para tanto, a pesquisa foi desenvolvida em duas etapas: (a) proposição teórica das dimensões e dos indicadores para Avaliação de Programas de Doutorado em Administração, sob a perspectiva dos egressos; e (b) aplicação desse conjunto de indicadores, junto a uma amostra de egressos, por intermédio de um e-survey, para Avaliação de um Programa de Doutorado em Administração. Os resultados propõem a classificação dos indicadores em três dimensões: (1) Avaliação das Repercussões (mensuração das mudanças ocorridas no nível individual em função de uma determinada intervenção educacional); (2) Avaliação do Relacionamento (análise do nível de participação, envolvimento e engajamento dos alunos e dos egressos na vida da Instituição/Programa) e (3) Avaliação da Qualidade dos Serviços (visão dos egressos sobre a estrutura e os serviços prestados pela Instituição/Programa de formação). A aplicação e validação do conjunto de indicadores, em uma amostra de 141 egressos, mostraram serem válidos e consistentes os instrumentos utilizados e as dimensões propostas, permitindo chegar a constatações com relação às repercussões, ao relacionamento e ao nível de qualidade do Programa de Doutorado avaliado. Nesse sentido, a principal contribuição desta pesquisa reside na proposição das dimensões e indicadores para avaliação de Programas de Doutorado em Administração, a partir da visão dos egressos, que podem ser ratificadas em futuras pesquisas, com replicação dessas dimensões e dos indicadores em Programas de diferentes instituições ou áreas / With the expansion of the educational system, especially higher education in Brazil, concerns about the quality of educational institutions were intensified. Research on graduates (alumni) is considered one of the main sources to inform about the educational quality and to demonstrate the impacts on society. Nevertheless, it is observed that Brazilian institutions rarely consider alumni as a source of information for their courses, and when these institutions capture information, they do not apply them effectively for improving the educational quality. In this context, this Thesis presents the following research question: What indicators can support the evaluation, from alumni\'s perspective, as a tool for improvement of Graduate Stricto Sensu Programs? Therefore, the study was conducted in two stages: (a) theoretical proposition of dimensions and indicators for evaluation of Doctoral Programs in Business Administration, according alumni\'s perspective; and (b) application of this set of indicators in a sample of graduates, through an e-survey, for evaluation of a Doctoral Program in Business Administration. The results suggest the classification of indicators in three dimensions: (1) Impact Evaluation (measurement of changes at the individual level in terms of a particular educational intervention); (2) Relationship Evaluation (analysis of the level of participation, involvement and engagement of students and graduates in the Institution/Program life) and (3) Services Quality Evaluation (the alumni insight into the structure and the services provided by the institution / training program). The application and validation of the set of indicators, in a sample of 141 graduates, showed that the tools used and the proposed dimensions are valid and consistent, allowing reach findings regarding the impact, the relationship and the quality level of the evaluated Doctoral Program. In this sense, the main contribution of this research is the proposition of dimensions and indicators for evaluation of Doctoral programs in Business Administration, from the alumni\'s perspective, which can be ratified in future researches, with replication of these dimensions and indicators in programs of different institutions or areas.

dreimal im Jahr erscheinende Zeitschrift über aktuelle Themen der TU- Chemnitz

unregelmäßig erscheinende Zeitschrift über aktuelle Themen der TU Chemnitz

dreimal im Jahr erscheinende Zeitschrift über aktuelle Themen der TU Chemnitz

dreimal im Jahr erscheinende Zeitschrift über aktuelle Themen der TU Chemnitz

unregelmäßig erscheinende Zeitschrift über aktuelle Themen der TU Chemnitz

The problem was a study of the School of Technology graduates and non-graduates of Texas Southern University with implications for curriculum revision.