Esta investigación tiene como finalidad solucionar el problema de baja productividad el cual se encuentra relacionado con las condiciones de los puestos de trabajo que están presentes en la empresa de confecciones Cristell. Para dicho problema se planteó como objetivo general proponer la mejora de los puestos de trabajo de la empresa Cristell, para lo cual se realizó el análisis del diagnóstico actual de los puestos de trabajo de la empresa, específicamente del área de producción de camisas. Se recolectó información utilizando la técnica de observación; asimismo se utilizó el método REBA, de acuerdo con los resultados se obtuvieron las causas principales de la baja productividad, cuyos resultados fueron: 100% de puestos de trabajo presentaban riesgos disergonómicos por posturas forzadas, el índice de frecuencia fue 1,43; logrando una productividad de 0,72 camisas/operario-hora. Con el fin de dar solución a la problemática, se elaboró un nuevo diseño de los puestos de trabajo de la empresa, un programa de pausas activas y capacitaciones. Al implementar las propuestas, se obtuvieron indicadores que reflejaran mejoras en las condiciones de trabajo, eliminando los riesgos disergonómicos y aumentando la productividad a 1,35 camisas/operario-hora. Por último, se llevó a cabo el análisis costo-beneficio de la propuesta, obteniendo un resultado positivo, debido a que es rentable, pues se necesita de una inversión de S/ 4600,64 para obtener un VAN de S/4518,49, un TIR de 84,2% y un B/C de S/1,23. / The purpose of this research is to solve the problem of low productivity which is related to the conditions of the jobs that are present in the Cristell clothing company. For this problem, the general objective was to propose the improvement of the jobs of the Cristell company, for which the analysis of the current diagnosis of the company's jobs was carried out, specifically in the shirt production area. Information was collected using the observation technique; Likewise, the REBA method was used, according to the results, the main causes of low productivity were obtained, whose results were: 100% of jobs presented disergonomic risks due to forced postures, the frequency index was 1,43; achieving a productivity of 0,72 shirts/operator-hour. In order to solve the problem, a new design of the company's jobs was developed, as well as a program of active breaks and training. By implementing the proposals, indicators were obtained that reflected improvements in working conditions, eliminating disergonomic risks and increasing productivity to 1,35 shirts/operator-hour. Finally, the cost- benefit analysis of the proposal was carried out, obtaining a positive result, because it is profitable, since an investment of S/ 4600,64 is needed to obtain a NPV of S/ 4518,49, an IRR of 84,2% and a B/C of S/1,23.

Ip, Chung Yan. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2000. / Includes bibliographical references (leaves 146-153). / Abstracts in English and Chinese. / ABSTRACT --- p.i / ACKNOWLEDGEMENTS --- p.iii / CONTENTS --- p.v / Chapter CHAPTER 1 --- Introduction --- p.1 / Chapter 1.1 --- Empirical Puzzle and Theoretical Questions / Chapter 1.2 --- Casing a Case: The Life Insurance Industry as a Critical Case to Study the Labor Process in Interactive Service Work Organizations / Chapter 1.3 --- Literature Review and Theoretical Framework / Chapter 1.3.1 --- Marxist Labor Process Theories / Chapter 1.3.2 --- Labor Control in Interactive Service Work / Chapter 1.3.3 --- Emotional Labor in Interactive Service Work Context / Chapter 1.3.4 --- The Deterministic Description on the Negative Consequences of Emotional Labor / Chapter 1.3.5 --- The Missing Subject in Labor Process Theory / Chapter 1.3.6 --- "Gender, Work, and Identity" / Chapter 1.4 --- The Research / Chapter 1.5 --- Overview of the Thesis / Chapter CHAPTER 2 --- An Overview of Life Insurance Industry in Hong Kong --- p.27 / Chapter 2.1 --- Life Insurance Market in Hong Kong / Chapter 2.2 --- Organizational Structure: Agency Management System / Chapter 2.3 --- The Commission System / Chapter 2.4 --- Nature of Services and Public Perception of the Industry / Chapter 2.5 --- My Cases: Mutual Trust and Synergy / Chapter CHAPTER 3 --- Ideological Control in Life Insurance Industry --- p.38 / Chapter 3.1 --- Comprehensive and Ail-Round Training: Teaching Practical Sales Techniques and Cultivating a Mind of Success / Chapter 3.2 --- Money and Motivation: Transforming Labor Power into Labor / Chapter 3.3 --- Dedicatory Ethics: Serving Your Clients and Contributing the Society / Chapter 3.4 --- Missionary Sales Personnel: Maximizing Exploitation and Minimizing Resistance / Chapter 3.5 --- Entrepreneurial Spirit and Partnership Metaphor: Securing Profits and Obscuring Control / Chapter 3.6 --- Altruistic Work Culture: Releasing Work Stress and Retaining Agents / Chapter 3.7 --- """Love, Care, and Concern"": Eliciting Cooperation and Generating Consent" / Chapter CHAPTER 4 --- Managing the Selves in Selling Life Insurance --- p.76 / Chapter 4.1 --- Impression Management or Surface Acting: Doing Trust- and Relationship-Building Activities / Chapter 4.2 --- Deep Acting: Selling Life Insurance plus Selling One's Soul / Chapter 4.3 --- "Managed Feelings: Commercialization of Selves, Human Relations, and Interpersonal Trust" / Chapter 4.4 --- "Alienation, Burnout, and Emotional Exhaustion: Understanding the Negative Consequences of Emotional Labor" / Chapter 4.5 --- Emotions in Relational Service Exchanges: Refining the Concept of Emotional Labor / Chapter CHAPTER 5 --- Searching for the Subjectivities of Life Insurance Agents --- p.106 / Chapter 5.1 --- Bringing the Subject Back In: Workers as Victims versus Workers as Actors / Chapter 5.2 --- Shifting Alliances: The Three-Way Dynamics of Control / Chapter 5.3 --- Maintaining a Sense of Self: Gendered Strategies of Resistance / Chapter 5.4 --- Job Satisfaction: Gendering Consent and Autonomy / Chapter CHAPTER 6 --- Theorizing the Labor Process in Service Work Organizations --- p.134 / Chapter 6.1 --- Motivations in Work Organizations / Chapter 6.2 --- Three-Way Dynamics of Control / Chapter 6.3 --- A New Form of Emotional Labor / Chapter 6.4 --- Subjects in the Workplace / Chapter 6.5 --- Limitations of the Present Study / Appendix 1 List of Authorized Life Insurers in Hong Kong --- p.141 / Appendix 2 Career Path in Life Insurance Industry --- p.143 / Appendix 3 Personal Information of Informants --- p.144 / Bibliography --- p.146

Lee Suk-Yin. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2002. / Includes bibliographical references (leaves 69-71). / Abstracts in English and Chinese. / 摘要 --- p.i / Abstract --- p.iii / Acknowledgement --- p.v / Table of Contents --- p.vi / Tables and Figures --- p.vii / Chapter Chapter One --- Introduction --- p.1 / Chapter Chapter Two --- Background and Literature Review --- p.5 / Chapter 2.1 --- Background Review --- p.5 / Chapter 2.2 --- Literature Review - Vaccination of FFLI --- p.12 / Chapter 2.3 --- Literature Review - Social impact and productivity loss of FFLI --- p.23 / Chapter Chapter Three --- Conduct of Survey --- p.29 / Chapter 3.1 --- Study Design --- p.29 / Chapter 3.2 --- Questionnaire --- p.32 / Chapter Chapter Four --- Data Description --- p.36 / Chapter 4.1 --- Participants --- p.36 / Chapter 4.2 --- Incidence and impact of FFLI during the three months period (February - April 2001) --- p.38 / Chapter 4.3 --- Incidence and impact of the most recent FFLI --- p.39 / Chapter Chapter Five --- Economic Loss --- p.45 / Chapter 5.1 --- Estimators - EDPH loss and Productivity loss --- p.45 / Chapter 5.2 --- Density Estimation --- p.50 / Chapter 5.3 --- Hypothesis Testing --- p.51 / Chapter 5.4 --- Sensitivity Analysis --- p.53 / Chapter 5.5 --- Regression Analysis --- p.54 / Chapter 5.6 --- Long Haul flights and Long flights --- p.57 / Chapter 5.7 --- Company Profit --- p.58 / Chapter 5.8 --- Society Loss - GDP --- p.59 / Chapter Chapter Six --- Discussion --- p.61 / Chapter Chapter Seven --- Conclusion --- p.67 / Reference --- p.69 / Tables --- p.72 / Figures --- p.83 / Appendix --- p.87

Thesis (MBA (Business Management))--Stellenbosch University, 2008. / ENGLISH ABSTRACT: The South African Government has set a target to halve poverty and unemployment by 2014. In an attempt to achieve this target a number of projects were initiated, one of which is the National Tooling Initiative (NTI). Local structures were established to encourage co-operation and competitiveness among the Small Micro and Medium Enterprises (SMMEs) by using the cluster concept. Consequently the Western Cape Tooling Initiative (WCTI) was formed to focus on and address the needs of the toolmakers in the Western Cape. It was highlighted during the interview with the Chief Executive Officer (CEO) of the WCTI that some of the toolmakers are limited in terms of the size of orders they could handle due to lack of capacity. Discussions and research showed that in addition to the cluster initiative, a model such as the Order Fulfilment Process (OFP) could be used to encourage toolmakers to play a role in the activities within the OFP which they are strong in and collectively tender for contracts which they cannot fulfil on their own. Coupled to the OFP, it was decided that activity based costing would be used to assist with the cost allocation of the activities along the OFP. Furthermore, some of the activities within the OFP would be centralised i.e. order taking and invoicing, while others would be decentralised i.e. manufacturing and distribution. The research study showed that although the office of the WCTI is fully established, there is a need to better understand and analyse the actual state of the toolmakers, their profile and capability. Once this information is available, the WCTI would be in a better position to make meaningful decisions about the appropriate plan of action. Concurrently, the WCTI need to also learn about the business opportunities that are available to the toolmakers and begin to exploit them. The aim of the study was to help improve the performance of the toolmakers through co-operation by using the order fulfilment process model complemented by activity based costing. The objective of the research project was to develop a framework that should be used by the WCTI to encourage co-operation among the toolmakers to improve their competitiveness. / AFRIKAANSE OPSOMMING: Die Suid-Afrikaanse regering het aan hulself die doelwit gestel om teen 2014 armoede en werkloosheid te halveer. In ‘n poging om hierdie doelwitte te bereik, is ‘n aantal projekte van stapel gestuur, waarvan die “National Tooling Initiative” (NTI) een is. Plaaslike strukture is gevestig om samewerking en mededinging aan te moedig tussen die klein-, mikro- en medium- sake-ondernemings (SMMEs) deur die gebruik van ‘n groeperingskonsep. Gevolglik is die “Western Cape Tooling Initiative” (WCTI) tot stand gebring om te fokus op die behoeftes van die gereedskapmakers in die Wes-Kaap en hul behoeftes aan te spreek. In ‘n onderhoud met die Hoof Uitvoerende Beampte van die WCTI is aandag daarop gevestig dat sommige van die gereedskapmakers beperk word in terme van die grootte van bestellings wat hulle kan hanteer as gevolg van hul gebrek aan kapasiteit. Gesprekke en navorsing het getoon dat ‘n model soos die bestellingvoltooingsproses (Order Fulfilment Process (OFP)) gebruik kan word om gereedskapmakers aan te moedig om ‘n rol te speel in die aktiwiteite binne die OFP waarin hulle sterk is en gesamentlik tenders in te dien vir kontrakte wat hulle nie op hulle eie kan hanteer nie. Tesame met die OFP, is daar besluit dat aktiwiteitsgebaseerde kosteberekening gebruik sou word om te help met die bepaling van koste-allokasie van die aktiwiteite binne die OFP. Verder sal sommige van die aktiwiteite van die proses gesentraliseer word, naamlik die neem van bestellings en fakturering, terwyl ander gedesentraliseer sou word, naamlik vervaardiging en verspreiding. Die navorsingstudie het getoon dat, alhoewel die kantoor van die WCTI ten volle gevestig is, daar steeds ‘n behoefte bestaan om die werklike toestand van die gereedskapmakers, hulle profiel en kapasiteit te begryp en te ontleed. Wanneer hierdie inligting beskikbaar is, sal die WCTI in ‘n beter posisie wees om betekenisvolle besluite te neem rakende die gepaste plan van aksie. Verder moet die WCTI ook hulself vergewis van die sakemoontlikhede wat vir die gereedskapmakers beskikbaar is en dit begin benut. Die oogmerk van die studie was om die werkverrigting van die gereedskapmakers deur samewerking te verbeter deur middel van die OFP wat ondersteun word deur aktiwiteitsgebaseerde kosteberekening. Die doel van die navorsingsprojek was om ‘n raamwerk te ontwikkel wat deur die WCTI gebruik kan word om samewerking onder die gereedskapmakers aan te moedig en hul mededingendheid te verbeter.

Thesis (MBA (Graduate School of Business))--Stellenbosch University, 2008. / ENGLISH ABSTRACT: Globalisation, constant innovations and well-informed customers have made modern business environments dynamic and complex. Organisations, with their ever-changing business models, are striving to improve the quality of their products and services. Congruently, several management theories have evolved. Total Quality Management (TQM),Just in Time (JIT), Benchmarking, Lean Management, Balanced Scorecard and Six Sigma are some of the more well known. Each movement with its own life span, its share of popularity and level of acceptance has the same basic goal – improvement in quality by measuring performance. Recent years have seen an upsurge in the approaches and contributions to the field of performance measurement. Are these management theories just a flavour of the month or do they add value. The object of this study is to provide industry specific manufacturing business with a Manufacturing Performance Measurement Matrix Model, which can be used over time to measure improvement and serve as a basis for Knowledge Management. / AFRIKAANSE OPSOMMING: Globalisering, konstante inbring van veranderinge en goed ingeligte kliënte het die moderne besigheidsomgewing dinamies en kompleks gemaak. Organisasies, met hulle ewig veranderende besigheidsmodelle, streef daarna om die kwaliteit van hulle produkte en dienslewering te verbeter. Verskeie bestuursteorieë het as gevolg hiervan ontwikkel. Die mees bekende bestuursteorieë is onder andere: Total Quality Management (TQM), Just in Time (JIT), Benchmarking, Lean Management, Balanced Scorecard en Six Sigma. Elkeen van hierdie planne, met sy eie leeftyd, porsie van die gewildheid en vlak van aanvaarding, het dieselfde basiese doel – verbetering van kwaliteit deur die meet van prestasie. Onlangse jare het ‘n opvlam gesien in die benaderings en bydraes tot die veld van prestasiemeting. Is hierdie bestuursteorieë net ‘n nuutjie of is hulle waardevol vir die besigheidswêreld? Die doel van hierdie studie is om industrie spesifieke vervaardigingsbesighede met ‘n Vervaardigings Prestasiemetings Matriks Model te voorsien wat deur die verloop van tyd verbeterings kan meet en kan dien as ‘n basis vir die bestuur van kundigheid.

<p>The South African social, political and economic landscape has been characterized by profound changes during the past several years. Many organizations and their management are faced with inter alia, downsizing decisions, affirmative action policies to be implemented and a overabundance of other factors which could sway motivation and morale, attitudes and views of employees. The general research aim was to measure work motivation amongst employees in a government department in the Provincial Government Western Cape. Research has shown that motivated and satisfied employees are more productive and there is an improvement in service delivery.</p>

Thesis (M.B.A.)-Business Studies Unit, Durban Institute of Technology, 2005 xxvi, 221 leaves / The research problem investigates to what extent the introduction of change has affected employee motivation and job satisfaction with reference to organizational productivity. / M

Thesis (M.B.A.)-Business Studies Unit, Durban Institute of Technology, 2005 xi, 86 leaves / This study encompasses the triangulation of research methods in order to determine the impact of a piece rate incentive scheme on employee output within the South African context. The existing body of knowledge tends to reflect the conditions found in developed countries such as the USA, Canada and the UK, very little research appears to have been conducted in the South African context. / M

By virtue of their broadcast licenses, local television stations in the United States are bound to serve in the public interest of their community audiences. As federal regulations of those stations loosen and fewer owners increase their holdings across the country, however, local community needs are subjugated by corporate fiduciary responsibilities. Business practices reveal rampant consolidation of ownership, newsroom job description convergence, skilled human labor replaced by computer automation, and economically-driven downsizings, all in the name of profit. Even so, the people laboring under these conditions are expected to keep their communities informed with democracy- and citizenship-enhancing information. This study uses a critical political economy framework to focus on the labor aspects of working in commercially-run local television newsrooms in the United States. Surveys and interviews with news workers from the 25 largest local television markets highlight the daily challenges of navigating the dichotomy of labor in the space between corporate profiteering and public enlightenment. In addition to their more well-known and well-studied on-air reporter and anchor peers, "behind the scenes" workers and those with newly converged job descriptions also share their news work stories, thus filling a gap in the literature. Corporate capital incentives affect all who gather and disseminate the news. While all of these workers generally strive for high journalistic quality, the pressures of increased workloads and constant deadlines imposed by shrinking news staffs and growing digital media expectations mean journalists have to make craft work compromises in the race to report news faster and first. Owners push experienced news veterans with deep community connections out in favor of younger, cheaper, more tech-savvy workers. Financially beneficial content trumps deep policy investigations. These outcomes not only worry those in the journalistic trenches of local television news, but also potentially deprive the public of the information they seek from these outlets. As local television newsrooms remain the most popular sources of information for Americans, particularly in times of crisis, such outcomes are not in the community's best interest.

Thesis (M.B.A.)-Business Studies Unit, Durban Institute of Technology, 2005 xxvi, 221 leaves / The research problem investigates to what extent the introduction of change has affected employee motivation and job satisfaction with reference to organizational productivity.