The hospitality industry has focused on increasing customer satisfaction by offering services that are generally described as flawless, courteous, and friendly. Dick's Last Resort restaurants, however, are distinguished by intentionally staged erroneous, obnoxious, and rude services that nevertheless provide a unique experience for customers. This unconventional service theme might work for some customers but not for others. This study focuses on exploring the factors that lead to customer satisfaction and dissatisfaction at Dick's Last Resort restaurants. In addition, customer satisfaction levels are examined according to gender and location. Using the modified critical incident technique, 518 online reviews were analyzed through a categorization process. The results of this study suggested that "overall theme experience" and "employee performance" are the most important factors in determining customer satisfaction and dissatisfaction. However, the findings suggest that there is no satisfaction rate difference by customers' gender and restaurant's location. The study's limitations and managerial implications for future research are discussed.

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Yes / This study examines the effect of carbon price uncertainty on stock price crash risk. Utilizing the dynamic panel model on the data of Chinese listed firms from 2011 to 2018, we find that high carbon price uncertainty increases stock price crash risk. The impact of carbon price uncertainty is more prominent in the heavily polluting industries and during the post-period of the Paris agreement. The two underlying channels through which carbon price uncertainty induces stock price crashes are managers' hoarding of bad news and investors' heterogeneity. Furthermore, reducing information asymmetry inside and outside the firms can mitigate the influence of carbon price uncertainty on stock price crash risk. Our findings demonstrate that carbon price uncertainty as a newly underexplored factor induced by the prevailing curb of catastrophe risks has unintended but important implications on stock prices. / This study was supported by the Project of Social Science Achievement Evaluation Committee of Hunan Province (Grant No. XSP22YBZ160), Hunan Provincial Natural Science Foundation of China (Grant No. 2022JJ40644 and No. 2022JJ40647). / The full-text of this article will be released for public view at the end of the publisher embargo on 24th Oct 2024.

La première section de ce mémoire consiste en un scénario de long métrage original. L’art de marcher sur la neige est un film québécois de la route développant les thèmes de la fuite, de la solitude, du silence et de la quête de soi. Avant tout, nous aborderons la bible du scénario : le sujet, l’angle de traitement, le milieu et les personnages seront entre autres présentés. La seconde section du mémoire est consacrée à une étude du concept de norditude dans les fictions artistiques. L’étude vise à faire un tour d’horizon des trois composantes sous-jacentes à l’expérience de la norditude par les personnages des fictions de l’écran : les lieux de survivance, la solitude confidente et le silence.

Submitted by Filipe dos Santos (fsantos@pucsp.br) on 2018-08-15T12:20:07Z No. of bitstreams: 1 Osmar Guerra Junior.pdf: 44268628 bytes, checksum: b031b731607b44e9cc8983d71ddcacea (MD5) / Made available in DSpace on 2018-08-15T12:20:07Z (GMT). No. of bitstreams: 1 Osmar Guerra Junior.pdf: 44268628 bytes, checksum: b031b731607b44e9cc8983d71ddcacea (MD5) Previous issue date: 2018-06-28 / Conselho Nacional de Pesquisa e Desenvolvimento Científico e Tecnológico - CNPq / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / Fundação São Paulo - FUNDASP / The current research intends to investigate Vince Gilligan’s creation paths during the development of the character Walter White in the series Breaking Bad. A serial work created for the television is an open work, in constant evolution and development and subject to drastic interventions in its narrative path. The author who draws upon an initial proposition to develop such path must consider possible incoherences throughout the story, which could occur due to external interferences and characteristics of the market. Such aspect is not found in the story and this fact instigates is to investigate the paths which were created by the author in order to establish a natural progression for the character, without losing, however, the identity and the coherence of the narrative. Our focus is on the analysis of episodes of the series, as well as interviews given by the author and specific publications on the backstage of the creation processes, aiming to understand the interactions between script creation procedures and choices regarding the audiovisual resources adopted by the author throughout the seasons. We also discuss the series as a genre in the audiovisual context under the perspective of coherence development throughout time. Our theoretical approach is based on the concepts of author from Machado (2011) and Bakhtin (2010) in relation to criticism of creation process and networks of creation (Salles, 2000; 2006; 2008; 2013; 2017) as well as the semiotic signs developed by Charles Peirce / Esta pesquisa pretende investigar os percursos de criação de Vince Gilligan na construção e desenvolvimento do personagem Walter White, na série Breaking Bad. Uma obra seriada feita para a televisão é uma obra aberta, em constante evolução e construção, e sujeita a intervenções drásticas em seu percurso narrativo. O autor que se vale de uma premissa inicial para a construção deste percurso deve atentar-se para a possibilidade de incoerências no decorrer da história, dado as interferências externas e características deste mercado, fato este que não encontramos no decorrer da narrativa da série e que nos instiga a investigar quais foram os percursos criados pelo autor para estabelecer a evolução natural do personagem, sem perder, porém, a identidade e coerência narrativa. O foco do estudo está na análise dos episódios da série, de entrevistas dadas pelo autor e por publicação especifica sobre os bastidores dos processos de criação da série com a intenção de entender as interações entre os procedimentos de construção de roteiros e as escolhas de recursos audiovisuais adotados pelo autor ao longo das temporadas, adotar a perspectiva de processo para discutir a série ao longo das temporadas e fazer uma reflexão sobre o gênero série no contexto do Audiovisual sob o ponto de vista da construção da coerência narrativa ao longo do tempo. Para tal, a fundamentação teórica apoiar-se-á nos conceitos de autor encontrados nos estudos feitos por Machado (2011) e Bakhtin (2010); em interação com os conceitos da crítica de processos e redes de Criação (SALLES, 2000; 2006; 2008; 2013; 2017); e com os conceitos sobre signos semióticos de Charles Peirce

Made available in DSpace on 2016-04-26T20:20:01Z (GMT). No. of bitstreams: 1 Marcio Mello Casado.pdf: 2672020 bytes, checksum: 8260a0b1b962ef2998eedf1e771f0d46 (MD5) Previous issue date: 2011-05-17 / Over the last sixteen years, Brazil has gone through important legislative modifications, which have been motivated by the need, in the economical field, of reducing the interests rate and the banking spread. The changes that have occurred, not only in civil procedure, were encouraged by the financial institutions and by the Central Bank of Brazil, through a series of annual reports. The model in which the modifications were based had as its foundation the paradigm that the lack of effectiveness in the civil procedure was the result of a system that granted many guarantees to the creditor, which would make it difficult for the credits to be obtained in court. In the field of substantial law, the legislation would obstruct a series of contractual practices carried out by the financial institutions, once abusive. The Judicial System, when interpreting these rules in force, would have an inadequate position, contrary to the interests of the financial institutions. The system would suffer from a moral risk. The legislation has been modified. Licit situations have become illicit. New forms of enforcement and its instruments have been created or improved. Although, the system still suffers from the sluggishness for parties to obtain their credits in court. The interests rate and the banking spread remain high. The diagnosis was mistaken. The obtaining of the credits in court was slow not because the Judiciary System was being lenient with de debtors, or because the legislation was retrograde or excessively protective. The abuse of procedural right by the financial institutions, with the sole aim of enforcing the contractual illegalities and to force the performance of undue installments is the cause for the delay on the closure of the law suits. The financial institutions, assumingly acting in bad faith, insist on using excessive procedural tools, in order to try to make illegality prevail. The process ends up operating not as a means of enforcing justice, but as a way to blackmail and to discourage the debtor of proceeding in the defense of his legitimate rights. However, one of the damaged parties by the abuse of procedural right is the creditor himself, as far as, with the reaction of the good faith debtor, the process tends to procrastinate, not because the debtor is not right, the opposite: the debtor is right and the creditor can t cope with this fact. Notwithstanding, the abuse of procedural right can only succeed when there is an active or omissible collaboration of the Judicial System. Jurisdiction becomes a means of realization of the abuse, instead of being the least likely place for it to be found in. At last, all the parties involved lose with the abuse of procedural right: the debtor, once, in some moment, could give up, even having the law on his side; the creditor, because it will take a long time for him to obtain his credit; the State, once the Judicial System must administrate a litigation which could have been solved way before. Also, the collectivity, under a diffuse point of view. The abuse of procedural right needs treatment, and this could be preventive, corrective or compensating / Nos últimos dezesseis anos, o Brasil sofreu importantes modificações legislativas motivadas pela necessidade, no âmbito econômico, de se reduzirem os juros e o spread bancário. As modificações que houve, não só no processo civil, foram incentivadas pelas instituições financeiras e pelo Banco Central do Brasil, em uma série de relatórios anuais. O modelo em que se fundamentaram as alterações tinha como base o paradigma de que a falta de efetividade no processo civil era fruto de um sistema que conferia muitas garantias ao devedor, o que dificultaria o recebimento dos créditos em juízo. No âmbito do direito material, a legislação impediria uma série de práticas contratuais das instituições financeiras, porque abusivas. O judiciário, ao interpretar tais normas vigentes, teria uma postura inadequada, contrária aos interesses das instituições financeiras. O sistema padeceria de um risco moral. A legislação foi modificada. O que era ilícito passou a ser permitido. Novas formas de execução e meios executivos foram criados ou aperfeiçoados. Todavia, o sistema ainda padece com a lentidão no recebimento de créditos em juízo. Os juros e o spread bancário continuam elevados. O diagnóstico foi equivocado. O recebimento de créditos bancários em juízo era lento não porque o judiciário fosse leniente com os devedores, a legislação fosse retrógada ou excessivamente protetiva. O abuso de direito processual das instituições financeiras, com o objetivo de fazer valer os ilícitos contratuais e forçar o adimplemento de parcelas indevidas é que causa o retardamento da conclusão dos processos. As instituições financeiras, em presumida má-fé, insistem em se valer de meios processuais excessivos para fazer com que prevaleça a ilegalidade. O processo acaba servindo não como um meio de se fazer justiça, mas como uma forma de chantagem, um meio para desencorajar o devedor de prosseguir na defesa de seus legítimos direitos. Entretanto, um dos lesados com o abuso do direito processual é o próprio credor, na medida em que, na reação do devedor de boa-fé, o processo tende a se prolongar no tempo, não porque o devedor não tenha razão, ao contrário, porque ele a tem e o credor não se conforma com isto. O abuso de direito processual somente obtém sucesso quando há colaboração, ativa ou omissiva, do Poder Judiciário A jurisdição passa a ser um meio para realização do abuso, ao invés de ser o último local onde ele deveria existir. No final, todos os envolvidos perdem com o abuso de direito processual: o devedor, porque em algum momento pode ceder, mesmo tendo o direito a seu favor; o credor, porque demora a receber; o Estado, pois o Poder Judiciário tem de administrar um litígio que poderia ser resolvido muitos antes. A coletividade, dentro de uma visão difusa. O abuso de direito processual necessita de tratamento e ele pode ser preventivo, corretivo ou ressarcitório

Romanerna som ligger till grund för uppsatsens analys är Thomas Bailey Aldrich The story of a bad boy, Mark Twains Tom Sawyers och Huckleberry Finn samt Richmal Cromptons Just William. Syftet med uppsatsen är att undersöka de litterära gestalter som tar sig skepnad i företeelsen "bad boys" och de frågor som ställs i uppsatsen är: Hur och varför uppkom företeelsen "bad boys"? Hur växte genren "bad boys" fram? Vad karaktäriserar "bad boys" företeelsen? Uppsatsens narratologiska utgångspunkter bygger bland annat på Mieke Bals teori om fabelns och de textanalytiska begrepp som Maria Nikolajeva redogör för: tid och plats, författarens och läsarens föreställning av författaren, samtid och tidsperspektiv. Uppsatsen tar även stöd i R.W. Connell, John Stephens och Kenneth B. Kidds teorier. Uppsatsen visar att "bad boys"-genren har sitt ursprung under en period då bilden av mannen var under förändring och romaner för pojkar blev allt mer robusta."Bad boys" – genren karaktäriseras av driftiga pojkgestalter som delvis formar sin identitet i pojkgänget. "Bad-boys"- genren är även en konsekvens av de ändrade förhållandena för unga pojkar i USA. Dessa pojkar sågs ofta som små vandaler och det är dessa som återspeglas i "bad-boys" genren.

Die Bad Wildunger Kraftwagenverkehrs- und Wasserversorgungsgesellschaft mbH stellt für 20.000 Einwohner von Bad Wildungen jährlich 2 Mio. m3 Trinkwasser bereit. Dabei verbraucht der Kurbetrieb in Bad Wildungen mit 0,8 Mio. m3/a knapp die Hälfte der Wassermenge, die in die Kernstadt gefördert wird. Das Stadtgebiet von Bad Wildungen reicht vom Zentrum des Kellerwalds über die Wildunger Randstaffelzone bis an den Rand der Hessischen Senke. Da das Gebirge in kleine geologische Einheiten zerstückelt ist, fehlen ausgedehnte Grundwasserreservoire. Um Bad Wildungen mit seinem hohen Wasserbedarf unter komplizierten hydrogeologischen Gegebenheiten aus örtlichen Wasservorkommen zu versorgen, betreibt die BKW ein dezentrales Wasserversorgungsnetz mit 16 Gewinnungsanlagen. Bad Wildungen beabsichtigt, sich weiterhin eigenständig aus örtlichen Wasservorkommen zu versorgen. Eine Erweiterung der bewilligten Fördermengen um mindestens 500.000 m3/a würde dieses Vorhaben langfristig sichern. In einem Kataster der vorhandenen Gewinnungsanlagen werden die Bauweise der Brunnen und Quellen, ihre hydrogeologische Lage und ihr Erhaltungszustand beurteilt und Vorschläge für Sanierung, Neufassung oder Erweiterung der Wasserfassungen gemacht. Bei der Prospektion auf erschließbare Grundwasservorkommen habe ich durch Abflußmessungen die höchsten mittleren Abflußspenden von 2,5 bis 5,9 l/(s*km2) und Raten der Grundwasserneubildung von 3,0 bis 4,0 l/(s*km2) in den Höhenlagen des Kellerwalds bestimmt. Im Buntsandsteingebiet des Elimer Grabens schätze ich die Grundwasserneubildung auf lediglich 1,0 l/(s*km2). Der Hahnberg-Sandstein, als Hauptgrundwasserleiter des unteren tektonischen Stockwerks im Hundsdorfer Sattel, kann zur Versorgung von Albertshausen im Sillbach-Tal gefaßt werden. Armsfeld und Hundsdorf haben die Möglichkeit, ihren Bedarf aus dem mittleren Stockwerk an der Großen Aschkoppe zu decken. Die kompetenten Schichtenfolgen der Schuppenzone des Auen-Bergs sind ein ergiebiger Kluftgrundwasserleiter im Kellerwald. Zwischen Odershausen und Haddenberg kann die Wasserfassung Auen-Berg durch weitere Brunnen vergrößert werden. Die geförderten Wassermengen könnten im freien Gefälle über Odershausen nach Bad Wildungen geführt werden. Eine Versuchsbohrung am Nordwesthang des Keller-Zugs hat unter mächtigem Hangschutt die Ense-Schuppen auf 170 m Mächtigkeit durchteuft. Die Cephalopo-den-Kalke der Ense-Schuppen haben ein durch Anlösung vergrößertes Kluftvolumen. Die ein-geschalteten Tonschieferlagen mindern jedoch die hydraulische Leitfähigkeit. Der Durchlässigkeitsbeiwert beträgt 2,7 bis 4,7 * 10-6 m/s. Nach der Auswertung von zwei Pumpversuchen und einer aufgestellten Wasserbilanz schätze ich die Förderleistung eines ausgebauten Brunnens hier auf 600 bis 900 m 3 /d. Am Nordwesthang des Braunauer Bergs können die Ense-Schuppen zusätzlich zur Dargebotserweiterung für Braunau genutzt werden. Nach vorliegenden Schätzungen hat Bad Wildungen erschließbare Dargebotsreserve von über 700.000 bis 800.000 m3/a und kann sich so zukünftig weiterhin eigenständig aus eigenen Grundwasservorkommen über ein dezentrales Netz versorgen.

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Syftet med studien var att utforska socialarbetares upplevelse av arbetsrelaterad samvetsstress. Vi ville identifiera vad samvetsstress kan vara för yrkesgruppen socialarbetare vars arbetsuppgift innefattar myndighetsutövning och vad i arbetet som orsakar samvetsstress. Sex stycken kvalitativa intervjuer genomfördes med socialarbetare vars yrke innefattar myndighetsutövning. Resultatet visar att samtliga intervjupersoner upplever samvetsstress när de beskriver sig ha svårt att hantera sitt dåliga samvete och att detta leder till negativa psykiska och fysiska stressymptom. Intervjupersonerna beskriver dock upplevelsen av samvetsstress i olika grad vilka kategoriserades: ständig närvaro av samvetsstress, närvaro av samvetsstress i vissa situationer samt medveten bortträngning av samvetsstress. Resultatet visar vidare att samvetsstress kan skapas av de krav och förväntningar som organisationen, brukare och anhöriga samt socialarbetaren själv har om de upplevs som övermäktiga och motstridiga. Vår studie indikerar på ett behov av vidare forskning om samvetsstress hos socialarbetare. / The purpose of our study was to examine the experience of work-related stress of conscience within social workers. We aimed to identify what stress of conscience is for the professional group social workers, whose work include exercise of public authority, and what specifically causes stress of conscience in their work. We conducted six qualitative interviews with social workers whose profession includes exercise of public authority. The result shows that all the respondents experience stress of conscience as they describe themselves having difficulties to cope with their bad conscience, thus leading to negative stress symptoms, both mentally and physically. The interviewees described, however, the experience of stress of conscience in various degrees which were categorized: constant presence of stress of conscience, presence of stress of conscience in specific situations, and conscious suppression of stress of conscious. The result further shows that stress of conscious can be created by the demands and expectations that the organisation, clients and their relatives, as well as the social workers have, if they are experienced as overwhelming and conflicting. Our study indicates that there is a need for further research regarding stress of conscience within social workers.