Ces dernières années, les progrès en sciences de la gestion et de l’information ont transformé la Gestion de Processus d’Affaires (Business Process Management, BPM) en un sujet important, tant du côté de l’industrie que de celui de la recherche. Le BPM utilise des processus métiers pour améliorer la performance opérationnelle des organisations. Les processus métiers établissent un lien entre les personnes, les systèmes, et les différentes organisations, dans le but de créer de la valeur pour les parties prenantes. La cible de notre travail est la famille des systèmes BPM. Un système BPM est un système logiciel générique guidé par des modèles explicites de processus métier avec pour objectif d’exécuter et de gérer des processus opérationnels. Malgré le vaste éventail de sujets traités par ce domaine de recherche, il reste encore quelques questions qui méritent une étude plus approfondie. Un problème particulier concerne la médiation entre les systèmes BPM et les humains. L’interaction homme-machine dans ces systèmes repose sur des interfaces standard basées sur des listes de taches et des formulaires, ce qui est très contraignant pour les utilisateurs.Ceux-ci ont non seulement des difficultés à exécuter leurs processus métier, mais aussi a trouver le processus métier le mieux adapté à leurs besoins. Il serait beaucoup plus efficace d’utiliser des dialogues en langage naturel. Malheureusement les langages de modélisation de processus ne permettent pas de capturer ni de modéliser un domaine de discours. Le travail présent propose une approche originale de gestion du dialogue basée sur des systèmes multi-agents pour l’exécution des processus métier. La motivation globale pour ce travail fut de concevoir un modèle de dialogue extensible à différents domaines. Ce modèle s’appuie sur les ontologies de domaine, nécessitant un minimum d’effort d’adaptation pour améliorer l’interaction. Les résultats montrent tout le potentiel de notre approche multi-agent pour réaliser une médiation automatiquement, sans qu’il soit nécessaire de reconstruire les modèles de processus métier. / Over the last few years, the advances in management science and information technology have transformed the business process management (BPM) discipline into an important topic for both industry and academy. BPM uses business processes as the means for improving the operational performance of organizations, and setting processes are at the heart of BPM allows linking together people, systems, and different organizations to deliver value to stakeholders. The target of our work is the family of BPM systems. A BPM system is a generic software system that is driven by explicit process designs to enact and manage operational business processes. Despite the wide range of topics addressed by the academy on business processes, there are still aspects not addressed by prior research. A particular problem in this regard is the mediation between BPM systems and humans. Human interaction in those systems follows a standard user interface based predominantly on work item lists and forms. Thus, there is little room for creativity for users. They have not only difficulties in enacting their processes but also for searching the most suitable one for their needs. It would be more efficient to let humans interact in natural language. However, process modeling languages are an insufficient means of capturing and representing the domain of discourse. The present thesis develops an original approach to agent dialog management for the problem of business process enactment. The overarching motivation for this work was to design a dialog model scalable to different domains. The model relies on domain and business process ontologies, and necessitates a minimum effort of adaptation on ontologies to improve the interaction. Results indicate the potential of our agent-based approach to generate natural language.

Made available in DSpace on 2018-08-01T23:38:00Z (GMT). No. of bitstreams: 1 tese_10361_Dissertação Final - Mariana Biancucci.pdf: 5160783 bytes, checksum: 982e1505f6311f5fb637cb52fd599976 (MD5) Previous issue date: 2016-09-15 / A presente pesquisa teve como objetivo modelar processos em Arquitetura e Engenharia para realização de projetos e obras públicas. Para isso, foi utilizado o Business Process Management (BPM), uma das estratégias de gestão desenvolvidas para identificar, documentar, implantar, monitorar e melhorar processos de negócios com vistas a alcançar resultados consistentes e alinhados com as estratégias de uma organização. Com base em um ciclo de BPM, foram desenvolvidas as etapas de planejamento, análise, otimização e modelagem de processos. Na fase de planejamento, procedeu-se a identificação e a categorização das atividades típicas de um setor responsável por projetos e obras de Arquitetura e Engenharia de uma instituição pública, bem como a verificação da existência de possíveis disfunções, por meio da análise do ambiente e da construção da estrutura de classificação de processos. Posteriormente, realizou-se a análise e a modelagem dos processos priorizados, e, finalmente, a otimização e a validação dos processos modelados. Os resultados obtidos permitiram concluir que a proposta pode ser aplicada para buscar melhorias em ambientes organizacionais públicos no que diz respeito a questões relacionadas a projetos e obras de Arquitetura e Engenharia, mediante o gerenciamento de seus processos. Além disso, as lições aprendidas indicaram maneiras de mitigar problemas comuns das unidades administrativas responsáveis por este tipo de atividade / This study aimed to model process in Architecture and Engineering for the realization of public projects and works. As a way, we used the Business Process Management (BPM), one management strategy developed to identify, document, implement, monitor and improve business processes as a way to achieve consistent results aligned with the organization strategies. Based in a BPM cycle, we developed the following stages: planning, process analysis, optimization and modeling. In the planning phase, we did the identification and categorization of the typical activities of the responsible sector for projects and constructions of Architecture and Engineering of a public institution and the verification of possible malfunctions trough ambient analysis and the construction of a structure of process classification. Subsequently, it was performed the analysis and modelling of prioritized processes, and finally, optimization and validation of modeled processes. The results showed that the proposal can be applied to make improvements in public organizational environments in issues related to projects and works of architecture and engineering, by managing its processes. Moreover, the lessons learned indicated ways to mitigate common problems of the administrative units responsible for this type of activity

Existe uma tendência entre as organizações por optarem pela abordagem de gestão por processos no lugar da abordagem funcional tradicional, porém a falta de integração dos projetos de gestão por processos leva a desperdícios de recursos e diminuição no retorno sobre o investimento. Os Escritórios de Processos podem ser uma proposta de resposta à falta de integração dos projetos de gestão por processos. Em contrapartida, as Instituições de Ensino Superior (IES) necessitam ampliar sua eficácia gerencial e a gestão por processos pode ser uma solução. A oportunidade de investigação relacionando os temas levou a seguinte pergunta de pesquisa: \"O que propor em um Escritório de Processos para uma Instituição de Ensino Superior?\". Para responder a essa pergunta o objetivo geral deste trabalho era propor um Escritório de Processos em uma Instituição de Ensino Superior. Para alcançar o objetivo principal, foram traçados dois objetivos específicos: desenvolver um framework para propor um Escritório de Processos e desenvolver uma proposta de um Escritório de Processos em uma IES. Para atender a estes objetivos, este trabalho combina a utilização de duas abordagens metodológicas: revisão bibliográfica e estudo de casos. Como resultados da pesquisa foram desenvolvidos o framework para propor um Escritório de Processos e a proposta do Escritório de Processos para um IES. A pesquisa contribuiu para o estado da arte sobre o assunto Escritório de Processos. A proposta do Escritório de Processos e framework foram inovadores do ponto de vista bibliográfico, uma vez que trouxeram um modelo de Escritório de Processos que a literatura não aborda. Esse estudo auxiliou à referida IES a iniciar a constituição de seu Escritório de Processos. Dentre os interessados no estudo, destacam-se IESs, organizações de um modo geral, responsáveis por processos de negócios, pesquisadores e consultores. / There is a tendency among organizations opt for a Business Process Management approach instead of the traditional functional approach. BPM Center of Excellence can be a proposed answer to the lack of integration of process management projects. In contrast, the Higher Education Institutions (HEIs) need to broaden their managerial effectiveness and process management can be a solution. The opportunity to research relating the themes led to the following research question: \" What proposing in a BPM Center of Excellence for an Institution of Higher Education ? \" . To answer this question the overall goal of this work was to propose an BPM Center of Excellence in a Higher Education Institution. To achieve the main objective, two specific objectives were set: to develop a framework to propose a Process Office and develop a proposal for an Center of Excellence in an HEI. To meet these objectives, this paper combines the use of two methodological approaches: literature review and case studies. The results of the research framework were developed to propose a BPM Center of Excellence and the proposal of the Office of Proceedings for IES. The research contributed to the state of the art on the subject BPM Center of Excellence. The proposal of the Office and framework were innovative from the point of view of literature as it brought a model of a BPM Center of Excellence that literature does not address. This study helped to said HEIs to start setting up BPM Center of Excellence. Among those interested in the study, we highlight HEIs , organizations in general , responsible for business processes , researchers and consultants .

[Context] Interdisciplinary healthcare teams (IHTs) include practitioners from different disciplines who collaborate for providing care to patients. IHTs often follow clinical workflows composed of tasks that must be executed by practitioners with specific capabilities. The membership in an IHT can however evolve over time for a given patient. [Problem] Existing Business Process Management (BPM) suites and their workflow execution engines are designed for supporting and monitoring general workflows, but they are insufficient in supporting the allocation of tasks to the most suitable practitioners during the execution of healthcare workflows in a dynamic context. [Methodology] Using Design Science Research, this thesis builds on top of an existing semantic layer, which includes an ontology defining IHT team concepts and relationships that are used to reason automatically about team dynamics, in order to add dynamic team management to BPM suites. It does so by proposing and designing middleware (including a generic interface) that enables the semantic layer to command the BPM suite to allocate suitable practitioners to tasks during the execution of clinical workflows. The design and implementation of this middleware are discussed, and the latter is tested on a commercial BPM suite for two realistic clinical processes. [Results] The proof-of-concept implementation demonstrates the feasibility of using middleware with a generic interface to add support for IHT executing BPM suite when managing a patient. In addition, the thesis also demonstrates that the ontology used in the semantic layer is minimal, that is, all of its concepts and relationships are necessary for the required team functionalities (usually absent from BPM tools) to work properly.

The thesis is focused on administration and supervision of Service oriented architecture (SOA). The main idea of SOA is system decomposition to functional units, which contain bounded and well understandable functionality. This functionality, in form of service, is provided to other units through clearly described interface. Well-identified relationships between service provider and service consumer are created. SOA governance aims to manage these relationships, to monitor quality of services and to control adherence of stated rules and policies. These rules and policies are established by central team responsible for integration and architecture development. Starting point of successful architecture development is acquaintance of service portfolio and their inter-relationships. Each service should go through whole formal life-cycle, which particular phases have special policies applied. Main interest is devoted to run-time phase - run-time monitoring and run-time governance. Theory is complemented by practical examples of report generation and service monitoring with SLA adherence observation. The thesis also contains structural model of SOA governance taking into account infrastructural elements of SOA and information flows between them.

This work deals with the possibilities of using agents and multiagent systems in the areas of business process management and business process modeling. The aim of the theoretical part is to describe the theory of artificial agents, to assess the benefits of this approach and to describe current applications of MAS in BPM. In the theoretical part I also describe the issue of management and business process modeling and methodology MMABP. The aim of the analytical part is to summarize the possibilities of using MAS in BPM in the situations where business processes are already described and modeled and in the situations where there are no such descripctions nor models yet . In this part I also want to introduce my theory of agent-process, which is the possibility of looking at processes as autonomous agents. This theory is presented in practical demonstrations and examples by using the TROPOS methodology, and this theory is supported by references from the areas of agent and business process modeling.

Process management is frequently used term these days. The aim of this diploma thesis is to explain, what „process“ actually means, what has been the historical evolution, what are its alternatives, but mainly what are the benefits for the company. Even though the title of this thesis is „Process model of trading company“, its content goes further than that. Creation of company’s process model is only one part, even though important, of the process- based management of the company (Business Process Management, BPM). Moreover, the methods and procedures described in this thesis can be used almost in any company, not only in the trading one. The main contribution of this thesis is in its broad view of process management. This thesis deals with some topics, which at the first sight don’t even relate to BPM (ISO standards or Change Management). Nevertheless, after closer examination the link becomes obvious. Most of the methods described in the theoretical part of this document are later used in its practical part for the BPM implementation proposal in the concrete company. The read is thus given an option to immediately confront theory with reality and visualize sometimes very general theoretical procedures. This document is structured in 5 chapters. The first chapter introduces a reader to this thesis topic, reasons for its selection and the aims, benefits and limitations. The second chapter shows the meaning of process management in the broader context of related concepts. The aim of the third chapter is to show practical use of process management. The fourth chapter is dedicated to implementation proposal of BPM in specific company. First, the company is described and its main aspects analyzed, which enables to present the company strategy. Then, the most important company processes are modeled and described, together with their evaluation and optimization proposal. The benefits and advantages of BPM are outlined in the closing chapter.

Dashboarden har kommit att bli ett uppmärksammat verktyg bland organisationer de senaste åren. En dashboard kan beskrivas som en visuell display som förmedlar väsentlig information nödvändig för att uppnå ett eller flera objektiv, som kan övervakas med en enda blick. En effektivt designad dashboard kan optimera ett företags prestationer och beslutsfattande genom att styra medlemmar i samma riktning samt förse dem med pålitliga beslutsunderlag. Tidigare forskning och läroböcker har berört motivation, implementersstadier av dashboards, val av nyckeltal samt hur dashboards ska designas för att vara effektiva. Få studier har dock undersökt hur dashboards designas i praktiken. Syftet med denna uppsats var därför att undersöka hur företags design av dashboards ser ut, och mer specifikt hur designen varierar efter syftet med dashboarden.  För att besvara problemställningen genomfördes en kvalitativ studie i form av små N-studier. Datainsamlingen inkluderade fem separata intervjuer med respondenter som varit delaktiga i designen av deras företags dashboard, samt kompletterande skärmavbilder på dessa. Studiens resultat indikerar att designen av dashboards i praktiken är komplext, men att några samband mellan syfte och design kan identifieras. Beroende på typen av dashboard, vilket korrelerar med dess syfte, kommer valet av KPI:er och funktionella egenskaper se olika ut. Inget tydligt samband mellan syfte och visuella egenskaper kunde identifieras.

One way of modeling workflows in business process management (BPM) is by using a declarative approach, that is, instead of imperatively specifying what needs to be done, and in what order, one can specify constraints on what is allowed. The result is a more flexible model as everything that does not violate the specified constraints is allowed. In recent years, Linear Temporal Logic on finite traces (LTLf) has been one of the available logics used to specify such constraints. However, LTLf lacks the ability to monitor metaconstraints (i.e., constraints overconstraints). To handle this, one can use Linear Dynamic Logic on finite traces (LDLf) instead. In their paper Monitoring Constraints and Metaconstraints withTemporal Logics on Finite Traces, De Giacomo et al. (2020) presented a framework, and a formal way of translating LDLf formula to an executable Deterministic Finite Automaton (DFA), to be used in BPM. The algorithm they used for the translation was LDLf2NFA. This paper investigates if the construction time, and the size, of the DFA can be reduced by using a compositional algorithm, CLDLf, instead. The results show that the time can be reduced for larger formulae, that is, formulae with a length above 20. However, as both algorithms produce a minimal DFA as the end product, no reduction in size (i.e., the number of states) could be made.

企業的規模隨著業務成長而日益龐雜，企業所服務的功能與流程間關係也因而複雜化。而壽險業近年來經營上面臨金融環境的變化、金控競爭的壓力，積極尋求突破，除致力於開發特色商品以鞏固既有市場外，更積極開發多元化的行銷通路、提供多元化的創新服務。 然壽險業IT系統多僅以提高效率的自動化為考量，而非重視企業流程的優劣；再加上壽險業近年發展趨勢為保險與投資理財結合、金控或異業合作之跨通路的銷售，形成在商品、通路、服務等的新商業模式與企業流程，對於壽險業IT造成更多的影響。 另外，壽險系統為因應業務快速的改變，開發無數不同平台的系統，擁有許多不同平台的結果就是造成許多獨立的系統。導致IT系統維護上的困難與整合程度的不完整，而系統使用者操作上也因整合的限制，造成作業與流程的不便或效率不彰，最後影響企業的績效。 綜合以上，壽險業IT資訊系統正面臨一個重新思考與設計的迫切時刻，如何運用IT的能力，來創造新的差異化優勢，協助壽險業邁入商品、通路、服務多元化的時代？如何整合不同平台的系統，思考以流程為導向的系統運作模式？本研究期望能從「企業流程管理」(BPM)理論面與技術面的探討，瞭解BPM對壽險業IT發展的影響與幫助，並從實際個案的探討，提出個案公司系統再造的BPM系統架構藍圖與導入步驟之規劃。 / Enterprise model is more complicated as business expanded, so between the service functions and business processes are more complexity. Meanwhile, the insurance companies face the changes and competitions of outside financial environment. They try to make the break through to provide the diversified services and multiple channel strategy; they also try to maintain the position in existing market place. The old IT systems of insurance company consider the systematic automation only and do not emphasis the business processes. Recently the insurance company tendency is to develop products of combined investment and new distribution channels of cross industry. To form, include the products, the channels, the services, a new business model and business process, and to bring of IT systems more impacts. The IT systems of insurance company develop many different platforms in the way of business fast grow. This is the reason why that it is difficult to maintain and integrate the systems. The result causes the ineffectiveness of business process and performance. To make a summary, the IT systems of insurance company are facing a re-thinking critical point. Perform the IT abilities to bring up the difference superiority and to create the new ideal systems to help the insurance company for creating the products, approach and services. This research aims at implementing Business Process Management (BPM), from theory and practices, to understand the impacts and supports of IT development. Finally, try to by the actual cases to search and provide the architecture of system reengineering via implementation of BPM.