This dissertation deals with court-executive relations in post-authoritarian Argentina (1983-2006). Specifically, I analyse Supreme Court behaviour in highly sensitive cases to determine whether the tribunal has cooperated with or obstructed the government’s policy preferences in three key policy areas: human rights, economic emergency and pensions. This innovative type of approach – i.e., focusing on a small number of highly sensitive decisions – allows me to concentrate on cases that are genuinely important for the government or, more precisely, for the country’s political administration. There are cases that are significant for the State apparatus but irrelevant for the president (thinking of politicians as self-interested actors). My research uses a rational choice approach to courts, underscoring the strategic nature of judicial behaviour. This vision of judges provides a more accurate account of judicial-executive relations by bringing politics into the study of courts. By focusing exclusively on attitudes and apolitical jurisprudence, other visions take for granted the institutional context. Political stability, for example, cannot be assumed in many developing democracies. My findings indicate that the Argentine Supreme Court has consistently avoided obstructing the president’s policy preferences. Such behaviour is motivated by strategic considerations: judges are risk-averse actors that avoid clashing with the executive. For most of the time, the Supreme Court has operated under unified government, which increases the chances of being punished for anti-government decisions. Two other factors also account for the court’s risk-averse behaviour. First, procedural rules grant the Supreme Court wide discretion over its docket. The tribunal has used such discretion to strategically select the timing of its decisions. Second, recurrent democratic breakdowns have repeatedly led to attacks against the court, such as impeachment, irregular dismissals, and/or enlargements. Third, politicians exert broad control of judicial promotions, allowing them to block the careers of independent, courageous judges that act as a check on political power.

Thèse numérisée par la Division de la gestion de documents et des archives de l'Université de Montréal.

De nombreux problèmes en transport et en logistique peuvent être formulés comme des modèles de conception de réseau. Ils requièrent généralement de transporter des produits, des passagers ou encore des données dans un réseau afin de satisfaire une certaine demande tout en minimisant les coûts. Dans ce mémoire, nous nous intéressons au problème de conception de réseau avec coûts fixes et capacités. Ce problème consiste à ouvrir un sous-ensemble des liens dans un réseau afin de satisfaire la demande, tout en respectant les contraintes de capacités sur les liens. L'objectif est de minimiser les coûts fixes associés à l'ouverture des liens et les coûts de transport des produits. Nous présentons une méthode exacte pour résoudre ce problème basée sur des techniques utilisées en programmation linéaire en nombres entiers. Notre méthode est une variante de l'algorithme de branch-and-bound, appelée branch-and-price-and-cut, dans laquelle nous exploitons à la fois la génération de colonnes et de coupes pour la résolution d'instances de grande taille, en particulier, celles ayant un grand nombre de produits. En nous comparant à CPLEX, actuellement l'un des meilleurs logiciels d'optimisation mathématique, notre méthode est compétitive sur les instances de taille moyenne et supérieure sur les instances de grande taille ayant un grand nombre de produits, et ce, même si elle n'utilise qu'un seul type d'inégalités valides. / Many problems in transportation and logistics can be formulated as network design models. They usually require to transport commodities, passengers or data in a network to satisfy a certain demand while minimizing the costs. In this work, we focus on the multicommodity capacited fixed-charge network design problem which consists of opening a subset of the links in the network to satisfy the demand. Each link has a capacity and a fixed cost that is paid if it is opened. The objective is to minimize the fixed costs of the opened links and the transportation costs of the commodities. We present an exact method to solve this problem based on mixed integer programming techniques. Our method is a specialization of the branch-and-bound algorithm, called branch-and-price-and-cut, in which we use column generation and cutting-plane method to solve large-scale instances. We compare our method with CPLEX, currently one of the best solver. Numerical results show that our method is competitive on medium-scale instances and better on large-scale instances.

Le problème de conception de réseaux est un problème qui a été beaucoup étudié dans le domaine de la recherche opérationnelle pour ses caractéristiques, et ses applications dans des nombreux domaines tels que le transport, les communications, et la logistique. Nous nous intéressons en particulier dans ce mémoire à résoudre le problème de conception de réseaux avec coûts fixes et sans capacité, en satisfaisant les demandes de tous les produits tout en minimisant la somme des coûts de transport de ces produits et des coûts fixes de conception du réseau. Ce problème se modélise généralement sous la forme d’un programme linéaire en nombres entiers incluant des variables continues. Pour le résoudre, nous avons appliqué la méthode exacte de Branch-and-Bound basée sur une relaxation linéaire du problème avec un critère d’arrêt, tout en exploitant les méthodes de génération de colonnes et de génération de coupes. Nous avons testé la méthode de Branch-and-Price-and-Cut sur 156 instances divisées en cinq groupes de différentes tailles, et nous l’avons comparée à Cplex, l’un des meilleurs solveurs d’optimisation mathématique, ainsi qu’à la méthode de Branch-and- Cut. Notre méthode est compétitive et plus performante sur les instances de grande taille ayant un grand nombre de produits. / The network design problem has been studied extensively in the field of operational research given its characteristics and applications in many areas such as transportation, communications, and logistics. We are particularly interested in solving the multicommodity uncapacitated fixed-charge network design problem, with the aim of meeting the demands of all the products while minimizing the total cost of transporting commodities and designing the network. This problem is typically modeled as a linear integer program including continuous variables. To solve it, we applied the exact method of Branch-and-bound based on linear relaxation with a stopping criterion, while exploiting the column generation and cutting-plane methods. We tested our Branch-and-Price-and-Cut algorithm on 156 instances divided into five groups of different sizes, and we compared it with Cplex, one of the best mathematical optimization solvers. We compare it also with the Branch-and-Cut method. Numerical results show that our method is competitive and perform better especially on large-scale instances with many commodities.

This diploma thesis deals with the topic called "Preferences and Popularity of Individual Sports Branches by Children of Older School and Junior Age in Kolín". In the theoretic part I focused on definition of the main terms which occur in the name of the thesis as preferences, popularity, sports branch, children of older school age and children of junior age. Discovered data were processed on the basis of quantitative method via questionnaire survey and the evaluation was carried out via spreadsheet and statistical methods. The performed survey answered the stated survey questions from which emerged that children of older school age are more interested in performance sport. The most often performance sports done are football and dancing by both groups of the respondents. Further, girls would not change performance sport for their favourite one. Junior age children would like to do their favourite sport at performance level. Popularity of physical education does not vary by children doing sport for leisure or performance. KEYWORDS sport, sports branch, children, older school age, junior age, health, physical education, lifestyle, preferences, popularity

Le problème de tournées de véhicules est un des problèmes d’optimisation combinatoire les plus connus et les plus difficiles. Il s’agit de déterminer les tournées optimales pour une flotte de véhicules afin de servir un ensemble donné de clients. Dans les problèmes classiques de transport, chaque client est normalement servi à partir d’un seul nœud (ou arc). Pour cela, on définit toujours un ensemble donné de nœuds (ou arcs) obligatoires à visiter ou traverser, et on recherche la solution à partir de cet ensemble de nœuds (ou arcs). Mais dans plusieurs applications réelles où un client peut être servi à partir de plus d’un nœud, (ou arc), les problèmes généralisés qui en résultent sont plus complexes. Le but principal de cette thèse est d’étudier trois problèmes généralisés de tournées de véhicules. Le premier problème de la tournée sur arcs suffisamment proche (CEARP), comporte une application réelle intéressante en routage pour le relevé des compteurs à distance ; les deux autres problèmes, problème de tournées couvrantes multi-véhicules (mCTP) et problème généralisé de tournées sur nœuds (GVRP), permettent de modéliser des problèmes de conception des réseaux de transport à deux niveaux. Pour résoudre ces problèmes, nous proposons une approche exacte ainsi que des métaheuristiques. Pour développer la méthode exacte, nous formulons chaque problème comme un programme mathématique, puis nous construisons des algorithmes de type branchement et coupes. Les métaheuristiques sont basées sur le ELS (ou Evolutionary Local Search) et sur le GRASP (ou Greedy Randomized Adaptive Search Procedure). De nombreuses expérimentations montrent la performance de nos méthodes. / The Routing Problem is one of the most popular and challenging combinatorial optimization problems. It involves finding the optimal set of routes for fleet of vehicles in order to serve a given set of customers. In the classic transportation problems, each customer is normally served by only one node (or arc). Therefore, there is always a given set of required nodes (or arcs) that have to be visited or traversed, and we just need to find the solution from this set of nodes (or arcs). But in many real applications where a customer can be served by from more than one node (or arc), the generalized resulting problems are more complex. The primary goal of this thesis is to study three generalized routing problems. The first one, the Close-Enough Arc Routing Problem(CEARP), has an interesting real-life application to routing for meter reading while the others two, the multi-vehicle Covering Tour Problem (mCTP) and the Generalized Vehicle Routing Problem(GVRP), can model problems concerned with the design of bilevel transportation networks. The problems are solved by exact methods as well as metaheuristics. To develop exact methods, we formulate each problem as a mathematical program, and then develop branch-and-cut algorithms. The metaheuristics are based on the evolutionary local search (ELS) method et on the greedy randomized adaptive search procedure (GRASP) method. The extensive computational experiments show the performance of our methods.

Em experimentos com um cilindro flexível com rigidez a flexão ortotrópica, proporcionando razão entre frequências naturais longitudinal e transversal muito próximas a quatro (fx1fy1/=4,08), Fujarra et al (2001) [17] revelaram um ramo de resposta em VIV em alta velocidade. Tal ramo de respostas estável, excitado por perturbações a montante, era caracterizado por amplitudes transversais ao escoamento com ordem de 1 diâmetro e componentes de alta frequência no espectro de energia, estendendo-se por faixa de velocidade reduzida 12 < U* < 20 e esvaindo-se a partir da emergência de oscilações no segundo modo de vibração. Almejando aprofundar as investigações acerca deste intrigante achado experimental, uma nova campanha investigativa foi planejada e executada. Quatro cilindros flexíveis com distintas razões de rigidez ortotrópica foram construídos em resina polimérica, com enrijecedores internos de seções retangulares feitos de alumínio, resultando um conjunto com frequências naturais, correspondentes a modos longitudinais e transversais, com razões relativas: 4:1, 3:1, 2:1 e 1:1. Os cilindros foram verticalmente fixados a uma célula de carga 3D. Uma série de ensaios foi conduzida, sob velocidade de escoamento crescente e decrescente. As vibrações dos cilindros flexíveis foram capturadas através de um sistema óptico subaquático, posicionado a jusante, que rastreava a posição de alvos constituídos por fitas refletivas afixadas ao longo do comprimento do cilindro. Clássicas técnicas de análise espectral, decomposição modal no domínio do tempo e a Transformada de Hilbert-Huang foram utilizadas de modo encadeado e recursivo com o fim de determinar as respostas de vibração, em amplitude e frequências dominantes, em função da velocidade reduzida. O ramo de resposta em altas velocidades reduzidas foi recuperado nos experimentos com os quatro cilindros. Análise comparativa sistemática permitiu concluir que o ramo de resposta em tela se deve ao lock-in de modos longitudinais, que são excitados em velocidades reduzidas tão mais altas quanto maior for a razão de frequências considerada. Empregando-se, então, os deslocamentos e velocidades modais medidos em formulação de Mineto (2013) [23], foi realizada estimativa de potência elétrica a ser extraída pelo emprego de finos filmes de material piezelétrico depositados sobre as lâminas enrijecedoras internas aos cilindros. / A previous work by Fujarra et al. (2001) revealed a \"high speed mode branch\" in cantilevered flexible cylinders subjected to VIV. That work studied a flexible cylinder with orthotropic bending stiffness in a recirculating water channel, by setting the ratio between the first natural frequencies, in the in-line and cross-wise directions to the flow, very close to four (fx1fy1/=4,08). Such a new stable response branch, triggered by upstream hydrodynamic perturbations, was characterized by amplitudes, perpendicular to the flow, of order of one diameter and by high frequencies components in the energy spectrum. The branch extends from reduced velocity circa 12 up to 20, being extinguished by the onset of the second vibration mode lock-in. Aiming at investigating further this intriguing experimental finding, a new campaign has been planned and performed. Four flexible cylinders with distinct orthotropic bending ratios were built, by molding thin aluminum stiffeners, of rectangular cross section, inside the cylinders made of a flexible resin. The respective natural frequencies ratio, between in-line and cross-wise bending modes, was set to 4:1, 3:1, 2:1 and 1:1. The flexible cylinders were vertically clamped to a 3D load cell. A series of experimental runs were carried out, under ascending and descending flow speeds. The flexible cylinder vibration was captured trough an underwater optical system, placed downstream, by tracking 3D Cartesian coordinates of reflective strips placed all along the span, at equi-spaced cross sections. Besides standard spectral analysis techniques, modal decomposition in time domain and the Hilbert-Huang Transform have been recursively used together to determine amplitude and dominant response frequencies. The \"high speed mode branch\" revealed for all four cylinders tested. Systematic comparative analysis allowed us to conclude that such a response branch is caused by the lock-in of longitudinal modes, excited at reduced velocities ranges that increase with the frequency ratio considered. Finally, using measured modal responses in Mineto (2013) [23] formulation, the electric power that would be extracted by the use of thin piezoelectric layers deposited over the internal stiffeners blades was estimated.

Introdução: A perfusão miocárdica de estresse pela tomografia (PMT) é um método emergente e não-invasivo para detecção de isquemia miocárdica. O objetivo deste estudo foi avaliar a acurácia diagnóstica da PMT em pacientes com bloqueio de ramo esquerdo (BRE) que estavam em pesquisa diagnóstica de doença arterial coronariana (DAC) e o valor adicional da PMT sobre a tomografia computadorizada com múltiplos detectores (ATC) usando tomógrafo com 320 detectores, e compará-los com a cintilografia de perfusão miocárdica (SPECT) para detecção de isquemia miocárdica com estenose coronariana significativa (estenose >- 70%), utilizando a angiografia coronariana quantitativa (QCA) e a angiografia coronariana pela tomografia computadorizada com múltiplos detectores como referências. Material e Métodos: Quarenta e dois pacientes com BRE e SPECT ( < 2 meses) em avaliação diagnóstica de DAC foram encaminhados para realizar o protocolo de tomografia que incluiu o escore de cálcio, PMT, ATC e realce tardio do miocárdio. Trinta pacientes foram encaminhados para angiografia coronária invasiva. As imagens foram interpretadas por observadores independentes e alheios aos resultados dos exames e aos dados clínicos. Foram realizadas análises por paciente e por território. O estudo obteve a aprovação da comissão de ética e todos os pacientes assinaram consentimento informado. Resultados: A idade média dos pacientes foi 63 +- 10 anos e, destes, 67% mulheres (28 pacientes). A dose média de radiação total foi de 9,3 +- 4,6 mSv. Na análise por paciente, sensibilidade, especificidade, valores preditivos positivo e negativo foram de 86%, 89%, 80 e 93% para a PMT (p=0,001) (kappa 0,74) e 63%, 91%, 65% e 90% (p < 0,001) na análise por território (kappa 0,55), respectivamente. Em ambas as análises, o ATC mostrou excelente precisão, com área sob a curva ROC=0,9. Considerável concordância foi demonstrada entre SPECT e o QCA (kappa 0,32 e 0,26) nas análises por paciente e por território, respectivamente. A avaliação combinada da ATC com a PMT permitiu melhorar a acurácia diagnóstica para detecção de estenose coronariana com redução luminal hemodinamicamente significativa ( >= 70%) comparando-se com a ATC, PMT ou SPECT isolados, demonstrado por valores de sensibilidade, especificidade, e valores preditivos positivos e negativos de 93%, 87%, 87%, 93% (p < 0,0001) na avaliação combinada por paciente, e 85%, 90%, 79%, 93% (p < 0,0001) na avaliação combinada por território. Conclusão: O uso do protocolo tomográfico de estresse é viável e possui boa acurácia para diagnóstico de DAC em pacientes com BRE com resultados superiores ao SPECT. A combinação da PMT e ATC permitiu melhorar a acurácia diagnóstica da avaliação de obstrução coronariana significativa em pacientes com BRE / Introduction: Stress computed tomography myocardial perfusion (CTP) is an emerging and non-invasive method to detect myocardial ischemia. The objective of this study was to evaluate diagnostic accuracy of CTP in patients with left bundle branch block (LBBB) who were being evaluated for coronary artery disease (CAD) and the additional value of CTP on computed tomography angiography (CTA) using 320-row detector CT scanner and compare them with single-photon emission computed tomography (SPECT) for detection of myocardial ischemia with significant coronary stenosis >= 70% using quantitative invasive coronary angiography (QCA) and coronary CT angiography as references. Material and Methods: Forty two LBBB patients with SPECT ( < 2 months) in diagnostic evaluation for CAD were referred to stress CT protocol which included calcium score, CTP, CTA and myocardial delayed enhancement. Thirty patients were referred to invasive coronary angiography. Independent blinded observers performed analyses of the images. Per-patient and perterritory analyses were conducted. Ethical committee aproval was obtained and all patients gave informed consent. Results: The mean age was 63 +- 10 years. 67% were women (28 patients). The total mean radiation dose was 9,3 +- 4,6 mSv. In per-patient sensitivity, specificity, positive and negative values were 86%, 89%, 80 and 93%, for CTP (p=0,001) (kappa 0.74) and 63%, 91% 65% and 90% (p < 0,001) in per-territory analysis (kappa 0.55), respectively. In both analyses, CTA showed excellent accuracy with area under receiver operating curve (AUC) = 0.9. Fair agreement was demonstrated between SPECT and QCA (kappa 0,32 e 0,26) in per-patient and per-territory analyses, respectively. The combined analysis of CTA with CTP, improved diagnostic accuracy for detection of coronary stenosis with hemodynamically significant luminal reduction ( >= 70%) compared with CTA, CTP or SPECT alone, demonstrated by sensitivity, specificity, and positive and negative predictive values of 93%, 87%, 87%, 93% (p < 0,0001) in the combined evaluation by patient and 85%, 90%, 79%, 93% (p < 0,0001) in the combined evaluation by territory. Conclusion: The use of customized stress CT protocol is feasible and has good accuracy for the diagnosis of CAD in patients with LBBB with results better than SPECT. The combination of PMT and ATC has improved the diagnostic accuracy of the assessment of significant coronary obstruction in patients with LBBB

Introdução: A terapia de ressincronização cardíaca (TRC) é um tratamento recomendado pelas principais diretrizes mundiais para pacientes com insuficiência cardíaca congestiva (ICC), disfunção ventricular esquerda (FE <= 35%), com tratamento otimizado e distúrbio da condução intraventricular, principalmente pelo ramo esquerdo. Entretanto, 30%-40% dos pacientes selecionados não respondem ao tratamento. As razões desse insucesso não são completamente conhecidas. Existe, portanto, necessidade de desenvolvimento de índices multifatoriais para melhor selecionar e acompanhar a evolução e o prognóstico destes pacientes. Objetivo: Elaborar modelos preditores de risco de óbito cardíaco ou transplante (Tx), em diferentes fases da TRC. Métodos e Casuística: Estudo observacional, prospectivo e analítico, com inclusão de 116 pacientes, entre 01/2008 a 03/2013, sendo 69,8% do sexo masculino, com CF III (68,1%) e IV ambulatorial (31,9%), com BRE em 71,55% e com idade de 64,89 ± 11,18 anos e fração de ejeção (FE) de 29%. Avaliações foram feitas no período pré-implante (tempo 1), 6-12 meses (tempo 2) e 18-24 meses (tempo 3) e correlacionadas com a mortalidade cardíaca/Tx no final do seguimento. Foram estudadas variáveis clínicas, eletrocardiográficas e ecocardiográficas e realizadas análises de regressão de Cox e regressão logística, com a construção da curva ROC. As curvas de sobrevidas foram realizadas pelo método de Kaplan-Meier e comparadas pelo log-rank. Modelos e escores foram elaborados pelas pontuações do \"hazard ratio\", utilizado como variável independente no modelo de regressão logística. Resultados: Ocorreram 29 (25%) óbitos/Tx durante o seguimento de 34,09 ± 17,9 meses. A mortalidade cardíaca/Tx foi de 16,3 % (19 pacientes). Seis pacientes foram transplantados durante o tempo do estudo. No período préimplante (tempo 1), a presença de disfunção de ventrículo direito (VD), FE < 25% e o uso de altas doses de diuréticos (dois ou mais comprimidos de furosemida) mostraram-se com valor independente, com aumento de risco de óbito cardíaco/Tx de 3,9; 4,8 e 5,9 vezes, respectivamente. No tempo 2 (1° ano), as variáveis disfunção de VD, altas doses de diuréticos e internações por ICC foram as variáveis significativas, com aumento de risco 3,5; 5,3 e 12,5 respectivamente. No tempo 3 (2° ano), as variáveis disfunção de VD e classe funcional III/IV foram significativas no modelo multivariado de Cox, com aumento de risco de 12,1 e 7,7. As acurácias dos modelos foram 84,6%; 93% e 90,5%, respectivamente. Conclusão: Os modelos preditores de óbito cardíaco desenvolvidos a partir de variáveis clínicas e ecocardiográficas, obtidas em diferentes fases da TRC, mostraram boa acurácia e podem ajudar na seleção, seguimento, definição de resposta e aconselhamento destes pacientes / Introduction: Cardiac resynchronization therapy (CRT) is indicated for patients with congestive heart failure (CHF), ejection fraction (EF) <= 35%, and bundle branch block. However, 30%-40% do not respond to CRT. Therefore, there is a need to develop multifactorial indexes to better select and follow these patients. Objective: This work aims to develop predictive models for the risk of cardiac death or transplantation (Tx) at different stages of CRT. Methods: We performed a prospective observational study of 116 patients, 69.8% males, functional class (FC) III (68.1%) and IV (31.9%), LBBB in 71.55%, age 64.89 ± 11.18 years. We studied clinical, electrocardiographic, and echocardiographic variables and performed Cox and logistic regression with ROC and Kaplan- Meier curves. Results: The cardiac mortality was 16.3% (19 patients) in the 34.09 ± 17.9 follow-up months. Pre-implantation, the right ventricular dysfunction (RVD), EF <25%, and the use of high doses of diuretics (HDD) increased risk of cardiac death or Tx of 3.9, 4.8, and 5.9 fold, respectively, and in the first year, the variables RVD, HDD, and hospitalizations for CHF increased risk of death of 3.5, 5.3, and 12.5, respectively. In the 2nd year, the variables RVD and FC III / IV (NYHA) were significant in the multivariate Cox model. The accuracies of the models were 84.6%, 93%, and 90.5%, respectively. Conclusions: Cardiac death predictive models were developed in different stages of CRT, and were based on the analysis of simple clinical and echocardiographic variables. The models showed good accuracy and can help in the selection and follow-up of these patients

Dissertação propositiva que teve por objetivo demonstrar a importância de se realizar o monitoramento qualitativo dos trabalhos de conciliação realizados pelo Cejusc da comarca de Palmas-TO. O estudo se justifica pela relevância da matéria entendida como indispensável para a concretização do direito humano de acesso à Justiça. O método qualiquantitativo apresentou-se como o mais adequado aos objetivos propostos de se diagnosticar o grau de satisfação dos jurisdicionados no que tange aos serviços conciliatórios prestados pelo Cejusc. A coleta de dados se deu pela aplicação de Pesquisa de Satisfação do Usuário, sendo a direcionada aos advogados/defensores públicos composta por 19 perguntas fechadas e a destinada aos jurisdicionados consistente em 17 perguntas fechadas, aplicada aos usuários do Cejusc de Palmas-TO, no período de 2 a 8 de maio de 2018. Quanto ao universo amostral da pesquisa, 100 advogados/defensores públicos e 95 jurisdicionados responderam ao formulário, totalizando 195 usuários participantes. Além do resultado obtido com a aplicação do instrumento de pesquisa de satisfação do usuário, houve a utilização de vasto material bibliográfico que se deu por meio de consultas a livros, artigos científicos, legislação e páginas da internet. Os resultados indicam a necessidade de monitoramento de ordem qualitativa dos trabalhos de conciliação realizados pelo Cejusc de Palmas-TO como forma de balizar a administração pública no sentido de adotar medidas tendentes à melhoria do serviço prestado e como forma de concretização do direito humano de acesso à Justiça. / The purpose of this dissertation was to demonstrate the importance of carrying out qualitative monitoring of the conciliation proceedings, carried out by CEJUSC of Palmas – TO region. The study is justified by the relevance of the matter, understood as indispensable for accomplishing the human right of access to justice. The quantitative – qualitative method presented itself as the most adequate to the proposed objectives of diagnosing the satisfaction degree of those under jurisdiction in relation to the conciliatory services provided by CEJUSC. The data collection was done by the application of an User Satisfaction Survey, being directed to the lawyers/public defenders composed of 19 closed-ended questions and the one destined to those under jurisdiction consisting of 17 closed-ended questions, applied to the users of CEJUSC of Palmas-TO in the period of May 2nd to May 8th of 2018. Turning to research sample universe, 100 lawyers/public defenders and 95 of those under jurisdiction replied to the research form, totalling 195 participating users. In addition to the result obtained with the application of the User Satisfaction Survey tool, a vast bibliographic material was used through books, scientific articles, legislation and web pages consultation. The results indicate the need for qualitative monitoring of the conciliation proceedings carried out by Cejusc of Palmas-TO as a way of marking out the public administration in order to adopt measures to improve the service provided and as a way of accomplishing the human right of access to justice.