Only a few industries face challenges regarding sustainability to the same extent as the fashion industry being one of the largest consumer industries and the second most polluting industry in the world. These challenges are encouraged by the fast fashion business model, which is dominant in the sector and relies on the quick responsiveness to latest fashion trends while maintaining low prices, encouraging more consumption and shorter product life cycles. On the other side, a consumer shift towards more environmental consciousness can be observed leading to most fast fashion brands integrating sustainability in various forms into their products and services. A path that many fast fashion brands take in order to become more sustainable is the strategy of green branding through green brand extensions. Green brand extensions (GBEs) involve the application of an established brand name to new and greener products due to environmental considerations of the brand and can be divided into green line extensions (GLEs) and green category extensions (GCEs). Due to identified research gaps concerning how green brand extensions change consumer attitudes as well as the relationship between brand loyalty and the green image of brands, the following research question got developed to gain in-depth in consumer behavior in the fast fashion industry related to green brand extensions: RQ: How do green brand extensions of fast fashion brands affect the consumers’ parent brand attitude and brand loyalty? This primary study that aims to answer the research question was conducted following a deductive research approach and adopting a quantitative research design through collecting data by means of a web questionnaire. Thereby, the brand attitude of fashion consumers on green line and green category extensions as well as the relationship to brand loyalty got investigated focusing on Generation Y and Z as largest consumer groups of fast fashion. The main results of the study are that the introduction of a GLE by a fast fashion brand generally leads to a more positive brand attitude and a slightly improved brand loyalty of consumers towards the parent brand. However, when introducing a GCE, the launch has rarely a positive effect on the brand attitude and brand loyalty of consumers towards the parent brand. The relationship of GLEs and brand attitude is thereby moderated by the environmental concern of consumers as well as their friends and by the initial brand attitude towards the fast fashion brand. The relationship of GLEs and brand loyalty on the other hand is only moderated by environmental concern of consumers and the initial brand attitude. Looking at GCEs and their relationship with brand attitude as well as brand loyalty, it is influenced and moderated by the age of consumers, the environmental concern of their friends as well as consumers’ initial brand loyalty towards the parent brand.

Purpose: The aim of the study is to investigate if card loyalty increases attitudinal and behavioral loyalty of the customers, with a loyalty program (LP) membership.   Theoretical approach: The thesis is based on previous literature on loyalty programs and customer loyalty. The conceptual model proposed in the study ties card loyalty to the two loyalty dimensions of customer loyalty: attitudinal and behavioral loyalty.    Design/methodology: The study is conducted through a quantitative research design where data is collected through a survey. The self-reported questionnaires are sampled from social media users with active loyalty program membership with Coop. Findings: The empirical data from the 93 qualified questionnaires and the data analysis, indicate a significantly positive influence between both card loyalty and attitudinal respectively behavioral loyalty. Furthermore, the findings indicate that composite loyalty is present in the researched setting, since a strong correlation between attitudinal and behavioral loyalty was found. Although, the two-tailed correlation led to a revisiting of the conceptual model, since behavioral and attitudinal loyalty could also influence card loyalty.   Practical implications: The findings of the study provide academic implications by showcasing LP effectiveness and create a methodology for regional LP research. The results also provide managerial implications for managers who contemplate updating or implementing a LP. Originality/value: The study adds to loyalty program literature by investigating how card loyalty influences customer loyalty, within a sparsely researched nation with a regional focus.

El presente trabajo de investigación estudia la medida de la relación de las variables Co-creación, Brand Image y Brand Loyalty en el contexto local de Lima metropolitana. Esto se debe a que, en los últimos años, lograr otorgarles una experiencia única, innovadora y comunicativa a los clientes, ha sido un verdadero reto para las marcas. Los consumidores buscan experiencias que los involucren en el proceso de valor. Una de las experiencias innovadoras que se ha presentado en los últimos años es la Co-creación, la cuál diversas marcas en el Perú ya están utilizando. No obstante, hasta el momento, se desconoce la medida de la relación de las variables mencionadas anteriormente en el contexto local de Lima Metropolitana. Por ello, el presente trabajo de investigación buscará medir la relación de las acciones de Co-creación Y Brand Image en relación al Brand Loyalty en Lima Metropolitana. Finalmente, se utilizará un muestreo probabilístico de carácter concluyente usando encuestas digitales a una muestra de 400 personas que serán conformadas por hombres y mujeres que viven en Lima Metropolitana, de la generación millennials que conforman los rangos de edad entre 18 y 35, con un enfoque cuantitativo. / This research work studies the measurement of the relationship between the variables Co creation, Brand Image and Brand Loyalty in the local context of metropolitan Lima. This is due to the fact that, in recent years, providing customers with a unique, innovative and communicative experience has been a real challenge for brands. Consumers are looking for experiences that involve them in the value process. One of the innovative experiences that has been presented in recent years is Co-creation, which several brands in Peru are already using. However, so far, the extent of the relationship between the variables mentioned above in the local context of Metropolitan Lima is unknown. Therefore, this research work will seek to measure the relationship between Co-creation and Brand Image actions in relation to Brand Loyalty in Metropolitan Lima. Finally, a conclusive probabilistic sampling will be used using digital surveys to a sample of 400 people that will be made up of men and women living in Metropolitan Lima, of the millennial generation that make up the age ranges between 18 and 35, with a quantitative approach. / Trabajo de investigación

La gamificación es un proceso de uso del pensamiento y la mecánica del juego en contextos ajenos al juego para aumentar auto contribuciones de los usuarios. Es por ello que, está ganando atención por parte de profesionales e investigadores. En la actualidad, en el ámbito del marketing, la gamificación ha sido utilizada por muchas empresas para mejorar el rendimiento publicitario, atraer clientes, mejorar el valor percibido de la marca y para incrementar el conocimiento de la marca, la actitud y lealtad de marca de los consumidores. Sin embargo, existen pocos estudios que hablen y/o refuercen este fenómeno. En esta investigación se evalúa el impacto que tiene la gamificación con respecto al consumer brand engagement (CBE) en relación con el brand loyalty (BL), por lo que se aplicarán 400 encuestas, de acuerdo a los lineamientos de nuestro público objetivo, usando la escala de Likert y los resultados serán evaluados utilizando el tipo de análisis bivariado con un estadístico de correlaciones como también, análisis multivariado con un estadístico de ecuaciones estructurales (SEM). / Gamification is a process of using game thinking and mechanics in non-game contexts to increase self-contributions from users. That is the reason why it is gaining attention from professionals and researchers. Today, in the marketing area, gamification has been used by many companies to improve advertising performance, attract customers, improve perceived brand value, and increase brand awareness, attitude, and brand loyalty. the consumers. However, there are few studies that speak or reinforce this phenomenon. This research evaluates the impact of gamification with respect to consumer brand engagement (CBE) in relation to brand loyalty (BL), for which 400 surveys will be applied, according to the guidelines of our target audience, using the scale Likert and the results will be evaluated using the type of bivariate analysis with a correlation statistic as well as multivariate analysis with a structural equation statistic (SEM). / Trabajo de investigación

Bakgrund och problemdiskussion: Idag är sociala medier en stor del av många människors liv och något som utvecklats markant de senaste åren. Många företag figurerar därför på sociala medier och samarbetar med kända profiler och influencers för att kommunicera ut sina produkter. Sättet som företag kommunicerar och marknadsför sig på har därför ändrats eftersom konsumenternas beteende också utvecklats. Då sociala medier har fått en ny innebörd inom marknadsföring har även de olika kändisarna och influencers fått en ny och starkare plats i samhället. Vad som kan bli problematiskt med denna utveckling är om nuvarande tillämpningen av influencer marketing är en framgångsrik strategi för att kunna skapa nya, och bibehålla befintliga relationer på. Företagen förlitar sig på influencers och deras förmåga att förvärva konsumenter och vilket kan innebära att de inte har full koll på vad som sker, vilket kan orsaka konsekvenser på företagens förtroende och dess möjlighet till att erhålla lojala konsumenter.  Syfte: Syftet med studien är att bidra med en förståelse kring konsumenters attityder och dess relation till ett företag som arbetar med influencer marketing. Genom att öka förståelsen om hur konsumenterna uppfattar företagens kommunikation, kan även en ökad förståelse för hur företagen kan arbeta med influencer marketings utveckling Frågeställning; Hur kan influencer marketing tillämpas för att lyckas uppnå en långvarigrelation mellan konsument och ett företag? Metod: För att besvara syftet och kunna utföra studien har en kvalitativ metod tillämpats där15 online-intervjuer med kvinnliga respondenter mellan åldrarna 23–32 använts. Tolkning ochanalysering av materialet har tillämpats genom grounded theory där line-by-line kodningenligt Corley och Gioia (2004) skapat grunden för att kunna komma fram till en slutsats.  Slutsats: Studien redogör för att dagens relation mellan företag och konsumenter somupprättas genom influencer marketing är bristfällig. För att lyckas uppnå en relation medkonsumenter genom tillämpning av influencer marketing bör företag använda rätt influencer,rätt syfte och till rätt målgrupp. Långsiktiga samarbeten är också något som företag bör ha ibeaktning då det medför en mer trovärdighet och därigenom uppnås lojala kunder ochrelationer upprättas. / Background and problem discussion: Today, social media is a big part of many people's lives and something that has developed significantly in recent years. Many companies therefore appear on social media and collaborate with well-known profiles and influencers to communicate their products. The way companies communicate and market themselves has therefore changed as consumer behavior has developed. As social media has taken on a new meaning in marketing, the various celebrities and influencers have also gained a new and stronger place in the society. What can be problematic with this development is whether the current application of influencer marketing is a successful strategy to be able to create new ones and maintain existing relationships. Companies rely on influencers and their ability to acquire consumers, and this may mean that they do not have full control over what happens, which can have consequences for companies' trust and its ability to obtain loyal consumers can therefore be affected. Purpose: The purpose of the study is to provide an understanding of consumer attitudes and its relationship with a company that works with influencer marketing. By increasing the understanding of how consumers perceive companies' communication, there can also be an increased understanding of how companies can work with influencer marketing. Research question: How should influencer marketing be applied to succeed in achieving along-term relationship between consumer and a company? Method: To answer the purpose and be able to carry out the study, a qualitative method has been applied where 15 online interviews with female respondents between the ages of 23-32have been used. Interpretation and analysis of the material has been applied through the solid method grounded theory where line-by-line coding according to Corley and Gioia (2004)created the basis for being able to reach a conclusion. Conclusion: The study describes the current relationship between companies and consumers that is established through influencer marketing is deficient. To succeed in achieving a relationship with consumers through the application of influencer marketing, companies should use the right influencer for the right purpose and for the right target audience. The long-term collaborations are also something that companies should take into account as it leads to more credibility and thereby achieves loyal customers and relationships are established.

El uso de las aplicaciones de delivery se elevó de manera significativa durante la pandemia y prácticamente las hizo imprescindibles. El cambio fundamental en el contexto en el cual operaban estas aplicaciones hizo que este servicio tuviera que adaptarse a la ‘’nueva modalidad’’, al incremento de la demanda y al de la competencia simultáneamente. Por esta razón, resulta muy relevante entender cuales son los factores que hoy influyen más en la elección y permanencia de las aplicaciones de delivery. Este estudio propone un modelo de investigación para entender la relación entre las dimensiones de calidad de servicio con la satisfacción con la lealtad del cliente con respecto a las aplicaciones de delivery. Para medir la calidad de servicio se están considerando las siguientes dimensiones: Organización de la plataforma/aplicación, capacidad de respuesta de la plataforma, protección legal de los datos personales, interacción entre pares, interacción social y tangibles. El estudio se realizará a hombres y mujeres de 21 a 35 años que han utilizado aplicaciones de delivery en los últimos seis meses. La selección de la muestra será por conveniencia, no probabilística y se realizarán 400 encuestas. / The use of delivery applications rose significantly during the pandemic and practically made them essential. The fundamental change in the context in which these applications operated meant that this service had to adapt to the "new modality", to the increase in demand and to the competition simultaneously. For this reason, it is very relevant to understand which are the factors that today most influence the choice and permanence of delivery applications. This study proposes a research model to understand the relationship between the dimensions of service quality with satisfaction with customer loyalty with respect to delivery applications. To measure the quality of service, the following dimensions are being considered: Organization of the platform / application, responsiveness of the platform, legal protection of personal data, interaction between peers, social and tangible interaction. The study will be carried out on men and women between the ages of 21 and 35 who have used delivery applications in the last six months. The selection of the sample will be for convenience, not probabilistic, and 400 surveys will be carried out. / Trabajo de investigación

La tendencia del comercio electrónico reforzó su presencia en el año 2020 a raíz del Covid-19. Por ende, las empresas priorizaron sus ventas por medios digitales permitiendo que los procesos de compra se vuelvan más sencillos e interactivos. Por ello, el trabajo abarca el tema: Experiencia del consumidor, amor por la marca en relación con la lealtad a la marca en el comercio electrónico. Por consiguiente, la metodología que se hará es con una muestra 400 encuestados en línea con escala de medición de Likert 1-5 dirigido a hombres y mujeres entre 20 a 40 años que hayan comprado de manera online el último año. Finalmente, en el análisis estadístico se utilizarán las ecuaciones estructurales con el software Smart PLS. / The e-commerce trend reinforced its presence in 2020 in the wake of Covid-19. Therefore, companies prioritized their sales through digital means, allowing purchasing processes to become simpler and more interactive. Therefore, the work covers the topic: Consumer experience, love for the brand in relation to brand loyalty in e-commerce. Therefore, the methodology that will be done is with a sample of 400 online respondents with a Likert 1-5 measurement scale aimed at men and women between 20 and 40 years old who have bought online in the last year. Finally, in the statistical analysis, the structural equations will be used with the Smart PLS software. / Trabajo de investigación

El mercado de alimentos orgánicos se encuentra presente en el Perú desde hace muchos años, creciendo y tomando relevancia con el pasar del tiempo. Así mismo, se ha podido observar un crecimiento exponencial en las compras online, por lo que muchas marcas han migrado a canales digitales para satisfacer las nuevas necesidades de los consumidores y adaptarse a sus nuevos hábitos de consumo. Es por ello que en este estudio se busca examinar el papel del brand image y brand loyalty a la hora de influir en el online purchase intention de los alimentos orgánicos en el contexto peruano, con el fin de comprobar si existe una relación significativa entre las variables mencionadas. Para el estudio se adoptó un alcance de investigación correlacional y un enfoque cuantitativo de carácter concluyente. Además, este será un estudio transversal, basado en una muestra no probabilística infinita de 400 personas consumidoras de alimentos orgánicos con una metodología de encuestas online, de escala de Likert (5 puntos). Finalmente, el análisis de la data será de bivariados, desde correlaciones, a través del programa SPSS y de análisis multivariados, de ecuaciones estructurales, a través del programa Smart PLS. / The organic food market has been present in Peru for many years, growing and gaining relevance over time. Likewise, exponential growth has been observed in online shopping, so many brands have migrated to digital channels to satisfied the new needs of consumers and adapt to their new consumption habits. That is why this paper seeks to examine the role of brand image and brand loyalty for influence the online purchase intention of organic foods in the Peruvian context, in order to check if there is a significant relationship between the variables mentioned. A correlational research scope and a conclusive quantitative approach were adopted for the study. In addition, this will be a cross-sectional study, based on an infinite non-probabilistic sample of 400 consumers of organic food with an online survey methodology, Likert scale (5 points). Finally, the data analysis will be bivariate, from correlations, through the SPSS program, and multivariate analysis, from structural equations, through the Smart PLS program. / Trabajo de investigación

El presente trabajo de investigación busca analizar las relaciones entre las variables Customer Brand engagement, Brand trust y Brand loyalty dentro de la categoría de MOOC’s, donde las variables son relevantes para conocer el comportamiento de los estudiantes. Un MOOC (Massive Open Online Courses) es un curso remoto, accesible a través de Internet la cual cualquier persona puede registrarse a través de diversas plataformas. El customer brand engagement se deriva del comportamiento y la interacción de los usuarios con el nivel de motivación de la marca. Asimismo, el brand trust significa que la marca se posiciona en la mente del consumidor, donde los competidores ocupan un segundo plano. De igual modo, el brand loyalty se establece a partir de una conexión a largo plazo con el consumidor y no solo durante el tiempo de estudio. La metodología a utilizar en la cuantificación de las hipótesis se desarrollará a través de técnicas estadísticas de correlación y un tipo de medición multidimensional mediante el software SPSS. / The present research work seeks to analyze the relationships between the variables Customer Brand engagement, Brand trust and Brand loyalty within the MOOC's category, where the variables are relevant to know the behavior of students. A MOOC (Massive Open Online Courses) is a remote course, accessible through the Internet, which anyone can register through various platforms.  Customer brand engagement is derived from the behavior and interaction of users with the level of brand motivation. Brand trust also means that the brand is positioned in the consumer's mind, where competitors take a back seat. Similarly, brand loyalty is established from a long-term connection with the consumer and not only during the time of the study. The methodology to be used in the quantification of the hypotheses will be developed through statistical correlation techniques and a type of multidimensional measurement using SPSS software. / Trabajo de investigación

El objetivo de este estudio es desarrollar un modelo que integre las variables de Brand Experience, Brand Love y Customer Satisfaction, en relación a Brand Loyalty en la categoría de ropa deportiva. Por lo tanto, este estudio desarrolla y prueba empíricamente un modelo de investigación que integre los constructos de Brand experience y otros constructos intermediarios como Brand Love & Customer Satisfaction y su relación con el constructo del Brand Loyalty en la categoría de ropa deportiva. Además, la presente investigación será cuantitativa para demostrar la relación de las variables establecidas. Al mismo tiempo, el estudio utilizado se basará en un diseño transversal porque se realiza en un periodo de tiempo determinado. Los datos de la encuesta se recopilaron de 400 jóvenes hombres y mujeres de la ciudad de Lima, que compran constantemente ropa deportiva. Los datos se analizaron utilizando un modelo de regresión lineal, además de aplicar una muestra no probabilística. Se utilizará la escala de Likert del 1-7. / The objective of this study is to develop a model that integrates the variables of Brand Experience, Brand Love and Customer Satisfaction, in relation to Brand Loyalty in the sportswear category. Therefore, this study develops and empirically tests a research model that integrates the Brand experience constructs and other intermediary constructs such as Brand Love & Customer Satisfaction and their relationship with the Brand Loyalty construct in the sportswear category. In addition, the present investigation will be quantitative to demonstrate the relationship of the established variables. At the same time, the study used will be based on a cross-sectional design because it is carried out in a certain period of time. The survey data was collected from 400 young men and women in the city of Lima, who constantly buy sportswear. The data were analyzed using a linear regression model, in addition to applying a non-probabilistic sample. The 1-7 Likert scale will be used. / Trabajo de investigación