Digital commerce is a natural part of our everyday life. To fast and easily be able to make purchases from our home without stress has become a matter of course for us. But the new way to make purchases places new demands on the sales, not least at the important customer meeting. The interaction between customer and seller disappears completely and known marketing methods must be adapted to the new conditions. How does the customer journey change when the step from discovering a product to buying it is just a few clicks away? The study aims to investigate and develop a digital sales process for a mobile game aimed for children. The process is based on the marketing framework See-Think-Do-Care and tries to answer questions like which components are needed in a sales flow? How can a product be adapted to different types of users and can UX design be used to get interested customers to buy the product? The method is divided into two different sections. One section for evaluating the chosen marketing framework and another for the development of the sales process. The development of the sales process was made stepwise by prototypes in different degrees of fidelity. The first part of the result ended up in the implementation of the marketing framework, a developed customer journey, and a compilation of ten guidelines to adhere to for increasing the conversion of new customers. The sales flow was then developed step by step from only showing the routing to be a clickable solution similar to the intended end product. The di↵erent prototypes were evaluated by user testing and it was shown that the largest problem was not to make users understand the sales flow, it was to make them understand the actual product. The hope is that the result of the study will be able to be tested in production and be used in the real sales of the product.

Integrated behavioral health care within primary care has become a popular style of health care delivery within the United States. However, individuals with a behavioral health concern face several barriers in using these services. The purpose of this quantitative study was to identify key factors accounting for individuals' utilization and intensity of behavioral health services. Andersen's behavioral model of health care use and the integrated theory of health behavior change served as the theoretical framework. It was hypothesized that gender, age, race, ethnicity, family size, payer type, poverty level, and certain preexisting medical conditions (obesity, diabetes, hypertension, and tobacco use) would determine behavioral health care utilization and intensity. A secondary data analysis of 315 individuals who used behavioral health services within primary care was performed; the study setting was at the Center for Health, Education, Medicine, and Dentistry, located in Lakewood, New Jersey. Among the individual variables examined, only a preexisting condition of hypertension reached statistical significance, showing that those individuals were more likely to attend multiple sessions, Ï?2 (1) = 5.77, p = .02. Payer type was also found to be predictive of behavioral health care intensity. Medicare recipients were more likely to attend multiple behavioral health care sessions (74%) than were Medicaid recipients (59%) and those who were uninsured (25%). By providing insights about the barriers faced by individuals, study findings may help patient advocates and health care professionals to provide individuals with better health care. This study has implications for positive social change, as study findings may assist the United States health care system in its shift toward an integrated behavioral health care style of health care delivery.

By examining barriers to care, health professionals can better understand what disparities exist between groups and who may be at greater risk for poor primary care. Researchers have highlighted the need for additional research that focuses on the extent of unmet needs for U.S. children with sickle cell disease (SCD). The purpose of this quantitative study was to compare the differences between parents who are in a SCD support group and those who are not. The theoretical framework of this study is based on the chronic care model and social support theory. A total of 128 parents of children with SCD completed the study survey. The sampling occurred by e-mail, phone, and face-to-face conversations. Selection criteria for potential participants in both groups were based on their children being diagnosed with SCD. Seventy-four participants (57.8%) were members of a SCD support group, and 54 participants (42.4%) were not members of a SCD support group. In this study, the independent variables were parents attending or not a SCD support group. The t test and MANCOVA was used to assessed the association between perceptions of barriers to care and support group status. However, statistical analysis showed no significant results. The null hypothesis was not rejected. Therefore, the positive social change implication is to further explore potential factors that may shape perceptions of barriers to care for those with SCD so that perceived barriers to care can be overcome.

Esta tese discute a organização tecnológica do cuidado em saúde à luz das políticas de saúde bucal. Metodologicamente estruturou-se em um histórico das políticas de saúde bucal no Brasil desde a década de 1950 aos dias atuais, na vigência da Política Nacional de Saúde Bucal (PNSB, 2004). A abordagem das políticas procedeu-se sob teoria de M. Foucault na obra Arqueologia do Saber (1997). O estudo buscou apreender qual saber operante, (Mendes Gonçalves 1979, 1994) tem organizado a prática neste campo. Utilizou-se de revisão de documentos normativos do SUS e de publicações do período de 2000 a 2012. Procurou-se desvelar, a partir da organização tecnológica (categoria de análise) como a atual política aborda as necessidades de saúde da população e quais ferramentas/instrumentos/tecnologias são oferecidas para o cuidado em saúde bucal. O SUS busca tem buscado a mudança de modelos de atenção e de organização do trabalho que transformem a prática de assistência odontológica (ineficaz, baixa cobertura, monopolista, baixa resolubilidade, mal distribuída geográfica e socialmente), por modelos voltados à promoção da saúde. No entanto, de acordo com levantamento de artigos sobre a condução da atual PNSB no cotidiano dos serviços públicos de saúde, destacou um modus operandi ainda calcado na pragmática odontologia, plena de conflitos e contradições. A abordagem de conceitos como promoção da saúde, integralidade e cuidado em saúde trouxeram a este estudo uma luminosidade, uma clareza ao olhar a prática em saúde bucal. O histórico das Políticas em Saúde Bucal foi fundamental para compor a análise da organização tecnológica e os processos de trabalho, pois realçaram que o fio condutor das práticas tem sido realizado, de forma linear, por abordagens ainda muito centradas no conhecimento biológico do adoecimento. Para que de fato um novo modelo como propõe a PNSB transforme a prática em saúde bucal com novos arranjos tecnológicos no processo de trabalho, outras formas de vínculo e comprometimento devem ser almejadas. É necessário melhorar a formação e a prática profissional com a adição de novos saberes que, por sua vez, irão exigir novos padrões cognitivos e culturais. Há que se qualificar a escuta sobre os padecimentos do paciente, ir além do diagnóstico de sinais e sintomas, apreender as subjetividades produzidas na condição do adoecimento. Talvez estes processos consigam legitimar a saúde bucal como um dos componentes da saúde em uma expressão ampliada: a da qualidade de vida. / This thesis discusses the technological organization of health care in light of the dental health policies. Methodologically structured in a history of oral health policies in Brazil since the 1950s to today, in the presence of the National Policy Oral Health (PNSB, 2004). The approach of the policies proceeded up under the theory of M. Foucault\'s work on the Archaeology of Knowledge (1997). The study aimed to discover which operating knowledge, (Mendes Gonçalves 1979, 1994) has organized practice in this field. We used the review of regulatory documents and publications SUS from 2000 to 2012. We sought to reveal, from the technological organization (analysis category) as the current policy sees the health needs of the population and what tools / instruments / technologies are offered to oral health care. The SUS search has sought to change care models and work organizations that transform the practice of dental assisting (ineffective, low coverage, monopolistic, low resolution, poorly distributed geographically and socially), for models aimed at health promotion. However, according to a survey of articles about the conduction of current PNSB in the routine of public health services, said a modus operandi still supported in the pragmatic dentistry, full of conflicts and contradictions. The approach of concepts such as: health promotion, and integrality health care have brought a luminosity to this study, a clarity look at at the practice in oral health. The historic Policy Oral Health was fundamental to compose the analysis of technological organization and work processes, as highlighted that the guiding line of practices has been performed, linearly, by approaches still very centered on biological knowledge of the illness. For a really new model as proposed by the PNSB turn the practice of oral health with new technological arrangements in the work process, other forms of ties and compromise to be desired. It is necessary to improve training and professional practice by adding new knowledge which will require new cultural and cognitive standards. It must be qualify the listening about the sufferings of the patient, to go beyond of the diagnosis of signs and symptoms, to capture subjectivities produced in the condition of illness. Perhaps these processes are able to legitimize the oral health as a component of health in a larger expression: a quality of life.

Made available in DSpace on 2012-09-06T01:12:13Z (GMT). No. of bitstreams: 2 license.txt: 1748 bytes, checksum: 8a4605be74aa9ea9d79846c1fba20a33 (MD5) 1004.pdf: 892496 bytes, checksum: b902aaebaa11ae9673a5a0d64c3f209a (MD5) Previous issue date: 2004 / Fundação Oswaldo Cruz. Escola Nacional de Saúde Pública Sergio Arouca. Rio de Janeiro, RJ, Brasil. / O escopo desta dissertação é a reflexão sobre o conceito de Reforma Psiquiátrica à luz do problema da reorientação do modelo assistencial nas políticas públicas de saúde mental. Fundamentando-se nas análises genealógicas sobre o poder psiquiátrico e a história da loucura, tal como concebido por Michel Foucault, busca-se contribuir com ferramentas conceituais e metodológicas no sentido de problematizar a discussão de que Reforma Psiquiátrica não é apenas uma reforma de serviços sanitários, de caráter administrativa, formal ou operacional, e também de que a loucura não pode ser tratada exclusivamente num âmbito médico, biológico e psicológico. A conclusão se sustenta na concepção de Reforma Psiquiátrica como Empresa Social, dentro da tradição basagliana, tal como desenvolvidapor Rotelli et col., que aponta para a noção de que a desinstitucionalização, como processo condutor da Reforma Psiquiátrica, só se realiza plenamente quando atinge sua dimensão mais ampla de transformação cultural, nos levando à construção de novas formas de relaçãosocial com a loucura e novas possibilidades de exercer a participação social nas instituições e na vida democrática, redimensionando os objetivos da Reforma Psiquiátrica como sendo os de invenção de saúde e produção de vida. / The mark of this dissertation is the reflection on the concept of Psychiatric Reform to the light of the problem of the reorientation of the health care model in the public politics of mental health. Being based in the genealogical analyses on the psychiatric power and the history of the madness, just as having become pregnant for Michel Foucault, it is looked for to contribute with conceptual and methodological tools in the sense of problematizing the discussion that it Reforms Psychiatric it is not just a reform of sanitary services, of administrative, formal or operational character, and also that the madness cannot be treated exclusively in an extent medical, biological and psychological. The conclusion is sustained in the conception of Psychiatric Reform as Social Company, inside of the Basaglia’s tradition, just as having developed for Rotelli et col., that it appears for the notion that the deinstitucionalization, as conductive process of the Psychiatric Reform, only takes place fully when it reaches his wider dimension of cultural transformation, taking us to the construction in new ways of social relationship with the madness and new possibilities of exercising the social participation in the institutions and in the democratic life, remaking the objectives of the Psychiatric Reform as being the ones of 'invention of health' and life production.

Esta tese discute a organização tecnológica do cuidado em saúde à luz das políticas de saúde bucal. Metodologicamente estruturou-se em um histórico das políticas de saúde bucal no Brasil desde a década de 1950 aos dias atuais, na vigência da Política Nacional de Saúde Bucal (PNSB, 2004). A abordagem das políticas procedeu-se sob teoria de M. Foucault na obra Arqueologia do Saber (1997). O estudo buscou apreender qual saber operante, (Mendes Gonçalves 1979, 1994) tem organizado a prática neste campo. Utilizou-se de revisão de documentos normativos do SUS e de publicações do período de 2000 a 2012. Procurou-se desvelar, a partir da organização tecnológica (categoria de análise) como a atual política aborda as necessidades de saúde da população e quais ferramentas/instrumentos/tecnologias são oferecidas para o cuidado em saúde bucal. O SUS busca tem buscado a mudança de modelos de atenção e de organização do trabalho que transformem a prática de assistência odontológica (ineficaz, baixa cobertura, monopolista, baixa resolubilidade, mal distribuída geográfica e socialmente), por modelos voltados à promoção da saúde. No entanto, de acordo com levantamento de artigos sobre a condução da atual PNSB no cotidiano dos serviços públicos de saúde, destacou um modus operandi ainda calcado na pragmática odontologia, plena de conflitos e contradições. A abordagem de conceitos como promoção da saúde, integralidade e cuidado em saúde trouxeram a este estudo uma luminosidade, uma clareza ao olhar a prática em saúde bucal. O histórico das Políticas em Saúde Bucal foi fundamental para compor a análise da organização tecnológica e os processos de trabalho, pois realçaram que o fio condutor das práticas tem sido realizado, de forma linear, por abordagens ainda muito centradas no conhecimento biológico do adoecimento. Para que de fato um novo modelo como propõe a PNSB transforme a prática em saúde bucal com novos arranjos tecnológicos no processo de trabalho, outras formas de vínculo e comprometimento devem ser almejadas. É necessário melhorar a formação e a prática profissional com a adição de novos saberes que, por sua vez, irão exigir novos padrões cognitivos e culturais. Há que se qualificar a escuta sobre os padecimentos do paciente, ir além do diagnóstico de sinais e sintomas, apreender as subjetividades produzidas na condição do adoecimento. Talvez estes processos consigam legitimar a saúde bucal como um dos componentes da saúde em uma expressão ampliada: a da qualidade de vida. / This thesis discusses the technological organization of health care in light of the dental health policies. Methodologically structured in a history of oral health policies in Brazil since the 1950s to today, in the presence of the National Policy Oral Health (PNSB, 2004). The approach of the policies proceeded up under the theory of M. Foucault\'s work on the Archaeology of Knowledge (1997). The study aimed to discover which operating knowledge, (Mendes Gonçalves 1979, 1994) has organized practice in this field. We used the review of regulatory documents and publications SUS from 2000 to 2012. We sought to reveal, from the technological organization (analysis category) as the current policy sees the health needs of the population and what tools / instruments / technologies are offered to oral health care. The SUS search has sought to change care models and work organizations that transform the practice of dental assisting (ineffective, low coverage, monopolistic, low resolution, poorly distributed geographically and socially), for models aimed at health promotion. However, according to a survey of articles about the conduction of current PNSB in the routine of public health services, said a modus operandi still supported in the pragmatic dentistry, full of conflicts and contradictions. The approach of concepts such as: health promotion, and integrality health care have brought a luminosity to this study, a clarity look at at the practice in oral health. The historic Policy Oral Health was fundamental to compose the analysis of technological organization and work processes, as highlighted that the guiding line of practices has been performed, linearly, by approaches still very centered on biological knowledge of the illness. For a really new model as proposed by the PNSB turn the practice of oral health with new technological arrangements in the work process, other forms of ties and compromise to be desired. It is necessary to improve training and professional practice by adding new knowledge which will require new cultural and cognitive standards. It must be qualify the listening about the sufferings of the patient, to go beyond of the diagnosis of signs and symptoms, to capture subjectivities produced in the condition of illness. Perhaps these processes are able to legitimize the oral health as a component of health in a larger expression: a quality of life.

Approximately 8.3% of the U. S. population has type 2 diabetes. Preventing the onset and improving the management type 2 diabetes are crucial for health care professionals. The purpose of this project was to develop and evaluate a type 2 diabetes prevention and management education program in a primary care setting using group medical appointments (GMAs). The chronic care model provided the framework for the study. The education program consisted of information from the Centers for Disease Control on the management of type 2 diabetes to be delivered by clinic staff using a GMA approach, a timeline for implementing the education program, and evaluation strategies for assessing patient health outcomes. Staff participants included 9 females and 1 male. One week after the presentation, staff responded to open-ended questions addressing the plan for prevention and management of type 2 diabetes. Findings indicated that staff unanimously approved the content of the program, thought the program could realistically be implemented, thought the proposed evaluation methods were appropriate, and thought the program would have a positive influence on patient health outcomes. Prevention and management education programs using a GMA approach may be used to reduce incidence and improve management of type 2 diabetes.

No description available.

Bakgrund Till följd av psykisk ohälsa kan egenvårdsförmågan komma att brista. Egenvård definieras som individens förmåga att ta hand om sig själv, med eller utan stöd från hälso- och sjukvården. När egenvårdsbrister uppstår kan sjuksköterskan behöva stödja eller helt överta individens egenvård. Egenvård i form av fysisk aktivitet syftar till att undvika sjukdom och främja samt behålla hälsa. Det finns stark evidens för den fysiska aktivitetens positiva påverkan på den fysiska och psykiska hälsan. Trots detta finns det bristande rutiner för hur fysisk aktivitet ska rekommenderas från hälso- och sjukvårdens sida. Syfte Syftet med litteraturöversikten var att beskriva patienters erfarenheter av att utföra egenvård i form av fysisk aktivitet vid psykisk ohälsa. Metod Denna litteraturöversikt har en icke-systematisk design. De 16 artiklarna som ligger till grund för denna litteraturöversikt är hämtade från databaserna PubMed, CINAHL och PsycInfo. Artiklar med både kvalitativ och kvantitativ ansats har inkluderats. Deltagarna i de olika studierna är från 16 år och uppåt. Artiklarna är skrivna på engelska och publicerade mellan 2013 och 2023. Litteraturöversikten bygger på en integrerad dataanalys. Resultat Resultatet redovisades i tre huvudkategorier med varsina två underkategorier. De primära fynden påvisar att det finns interna såväl som externa motiverande faktorer och barriärer som påverkar engagemanget. Det framkom att självstigma samt bristande stöd utgör begränsande faktorer för utövandet av fysisk aktivitet. Individens behov av att sätta upp mål och skapa en allians till den som utgör ett stöd i detta, visade sig vara av stor vikt för vidmakthållandet. Slutsats Patienter med psykisk ohälsa har en vilja att utföra livsstilsförändringar och utöva fysisk aktivitet. Till följd av patienternas egenvårdsbrister utgör sjuksköterskan en viktig länk för att stödja patienten i sin egenvård. Genom att motivera patienter till att utöva egenvård i form av fysisk aktivitet kan ett lidande minskas och livskvaliteten ökas. / Background  As a result of mental illness, the self-care ability might fail. Self-care is defined as the individual's ability to take care of oneself, with or without support from the healthcare system. When self-care deficiencies arise, the nurse may need to support or completely take over the individual's self-care. Self-care as physical activity aims to avoid illness and promote and maintain health. There is strong evidence for the positive impact of physical activity on physical and mental health. Despite this, there is a lack of routines for how physical activity is recommended by the healthcare system. Aim  The aim of this literature review was to describe patients' experiences of performing selfcare in the form of physical activity in the case of mental illness. Method  This literature review has a non-systematic design and is based on an integrated data analysis that includes qualitative and quantitative approaches. The 16 articles were identified from the databases PubMed, CINAHL and PsycInfo. The English articles were published between 2013 and 2023 with participants aged from 16 and up. Results  The results were reported in three main categories with two subcategories each. The primary findings demonstrate that there are internal and external motivating factors and barriers that influence engagement. It emerged that self-stigma and lack of support are limiting factors for the practice of physical activity. The individuals need to set goals and create an alliance with their supporter which proved to be important for the continuation. Conclusions  Patients with mental illness have a desire to make lifestyle changes and engage in physical activity. As a result of patients' self-care deficiencies, the nurse is an important link to support the patient's self-care. By motivating patients to exercise self-care as physical activity, suffering can be reduced and the quality of life increased.

Cette étude de cas vise à comparer le modèle de soins implanté sur le territoire d’un centre de santé et des services sociaux (CSSS) de la région de Montréal aux modèles de soins en étapes et à examiner l’influence de facteurs contextuels sur l’implantation de ce modèle. Au total, 13 cliniciens et gestionnaires travaillant à l’interface entre la première et la deuxième ligne ont participé à une entrevue semi-structurée. Les résultats montrent que le modèle de soins hiérarchisés implanté se compare en plusieurs points aux modèles de soins en étapes. Cependant, certains éléments de ces derniers sont à intégrer afin d’améliorer l’efficience et la qualité des soins, notamment l’introduction de critères d’évaluation objectifs et la spécification des interventions démontrées efficaces à privilégier. Aussi, plusieurs facteurs influençant l’implantation d’un modèle de soins hiérarchisés sont dégagés. Parmi ceux-ci, la présence de concertation et de lieux d’apprentissage représente un élément clé. Néanmoins, certains éléments sont à considérer pour favoriser sa réussite dont l’uniformisation des critères et des mécanismes de référence, la clarification des rôles du guichet d’accès en santé mentale et l’adhésion des omnipraticiens au modèle de soins hiérarchisés. En somme, l’utilisation des cadres de référence et d’analyse peut guider les gestionnaires sur les enjeux à considérer pour favoriser l’implantation d’un modèle de soins basé sur les données probantes, ce qui, à long terme, devrait améliorer l’efficience des services offerts et leur adéquation avec les besoins populationnels. / The purpose of the present study was to compare the care model of one Montreal local territory to the stepped-care model and to investigate factors influencing the implementation of this model. A qualitative case-study approach was employed involving 13 semi-structured interviews with services providers and managers from primary and specialist mental healthcare. Results showed that the hierarchical care model in place in this territory is compared in several points with the stepped-care model. However, some elements of these models have to be integrated to improve efficiency and quality of care, including the introduction of objective evaluation criteria and the specification of evidence-based interventions. Furthermore, some factors influenced the implementation of this hierarchical care model. Thus, the presence of collaborative working and learning strategies were identified to be a key condition. However, some elements must be considered to facilitate its success like the standardization of the referral criteria and process, the clarification of the mental health guichet d’accès (centralized access point) roles and the general practitioners' adherence to the care model. In conclusion, the use of the reference and analysis frames of this study may guide managers on issues to be considered to support the implementation of an evidence-based care model which may facilitate mental healthcare efficiency and its adequacy with the population needs.