The objectives of the research was to identify how knowledge, learning and reflection is mediated in communities of practice. The overall aim was to base the evidence from the lived experiences of those who are part of the communities of practice under study. The research was undertaken through a qualitative inquiry using a social constructionist perspective. The research was pursued through participative action research in one case study organisation, and through participative observation, or observation in fifteen others. The key findings of this inquiry include six sociological elements which were common to all sixteen organisations. Further, four key knowledge flow processes were consistent across all cases. In total forty-one main findings were identified to the pursued research questions. Two conceptual models of learning and reflection were presented as ways to help understand how knowledge, learning and reflection are mediated in communities of practice. The models can be used at different levels of abstraction and conceptualisation. The study provides original insights into consulting activity within communities of practice, and highlights key themes based upon the lived experiences of the participants in the inquiry.

The purpose of this study was to observe weblogs in their natural setting and to investigate the nature of collective learning within the debt blogging community. How individuals who blog their experiences with getting out of debt use their weblogs as well as the role of the commenter in the debt blogging process were also researched. Four distinct literature pools were used to frame this study including the theory of social constructivism, the context of communities of practice, the problem of consumer debt, and the medium of blogging. Utilizing observational netnography, six weblogs were researched which were comprised of individuals or couples trying to get out of debt or who have recently achieved that goal. The primary data included weblog entries and comments from the inception of the weblog to the date of the IRB approval. In addition, “About Me” pages, blogrolls, personal widgets, hypertext links, static text, and the visual context of the weblogs were also included as part of the data. The findings are as follows: First, the analysis of the data revealed six main themes in regard to the nature of collective learning within the debt blogging community. These weblogs (1) distinguish levels of participation, (2) unify and commit participants, (3) remove barriers, (4) contribute to personal growth, (5) allow for personal navigation, and (6) inspire/help others. Many of these themes are founded in the communities of practice literature, but were expanded in this study to illustrate understanding in the context of a weblog as a virtual community of practice. Second, research findings indicate the main uses of debt blogs were to (1) document financial life, (2) articulate opinions, (3) reach out, (4) express self, (5) build communities, and (6) promote accountability. Each of these findings with the exception of promoting accountability has been found in the literature. Accountability has two distinct components – internal and external. The debt bloggers feel obligated to post due to their own internal sense of responsibility as well as external obligation to post due to their duty to the community. This may be unique to debt bloggers or to those who blog about a specific problem. Finally, the analysis of the data provided seven distinct roles of the commenter: (1) supporter, (2) challenger, (3) confirmer/mirror, (4) admirer, (5) seeker of information/advice, (6) provider of information/advice, and (7) connector of community. The research findings revealed insights to the complex interaction of bloggers and commenters and the technical difficulty with capturing the dynamic nature of weblogs.

Information Technology (IT) bank examiners have difficulty in making practical use of explicit IT knowledge documents stored in the IT examiners' document repository. This repository contains insufficient context to make it immediately and totally relevant to examiners, especially new IT examiners. At times, the document repository is not available for examiners' use due to limited remote access while examiners are in the field or during systems upgrades. In addition, there are no formal mechanisms for validating and updating the content. The purpose of this study was to ascertain whether the IT examiners information technology knowledge sharing sessions/community of practice (CoP) provide a mechanism for reusing tangible knowledge assets, transferring knowledge, improving job performance, and providing the kinds of support that benefit IT bank examiners. The participants in this study, eight IT bank examiners, work in the bank information technology regulatory environment. Their skills are in their IT domain areas such as information security, business continuity planning, and systems disaster recovery testing, IT project management, and audit rather than computer programming. Using case study methodologies, the data collected was based on questionnaires, interviews, participant observations - meeting and field notes, and storytelling notes. The field data was analyzed using selected principles from Grounded Theory - constant comparative analysis, narrative pattern analysis, and the ATLAS.ti quantitative analysis software. The study found that the examiners reported, perceived, and believed that IT knowledge sharing sessions facilitated the capturing, validating, and transferring of knowledge among IT bank examiners while improving their individual job performance. Specifically, emerging from the research were eight knowledge transfer themes that supported five benefits/critical functions of the IT knowledge sharing sessions - examiner development, knowledge transfer, social interaction, problem solving, and learning opportunities. However, a community facilitator, mutual trust, and respect among examiners and active participation in the knowledge sharing sessions are essential to the process to enable improved examiner performance and, by extension, organizational performance.

Thesis advisor: Laura M. O'Dwyer / Youth civic participation is at alarmingly low levels. In 2014, nearly 80% of eligible 18-29 year-olds did not vote in the midterm election (CIRCLE, 2014). Other forms of civic engagement are also at starkly low levels: less than one in ten 18-29 year-olds report contacting a public official, boycotting a product, or frequently expressing political opinions on the internet (U.S. Census Bureau, 2014). Historically, schools have been tasked with preparing students with the knowledge and skills to be active democratic citizens. However, few studies have examined the role of teachers in fostering students' civic knowledge and skills. This study used data from the 2010 National Assessment of Educational Progress (NAEP) 8th grade civics assessment to analyze the relationships between teacher participation in professional learning, use of interactive instructional practices, and student achievement in civics. Participation in professional learning significantly predicted both interactive instruction and student achievement: a one standard deviation increase in professional learning was associated with a predicted .32 standard deviation increase in interactive instructional practices, and a predicted .045 standard deviation increase in student achievement. There was no significant difference between more traditional and communities of practice based forms of professional development in their relationships with interactive instructional practices and student civic achievement. Interactive instructional practices were also significantly associated with increases in student achievement on NAEP civics, but the effect size was small: a one standard deviation increase in interactive instruction was related to a predicted .03 standard deviation increase in student achievement. Moreover, the relationship between interactive instruction and student achievement was curvilinear; high levels of interactive instruction were associated with decreases in student achievement. The study did not find any evidence that teacher participation in professional learning increased the effectiveness of interactive instructional practices. / Thesis (PhD) — Boston College, 2015. / Submitted to: Boston College. Lynch School of Education. / Discipline: Educational Research, Measurement and Evaluation.

While (big) data promises immense opportunity, initiatives focused on using data to pursue insight have mixed outcomes. The Management Support Systems (MSS) model summarises what we currently understand within Information Systems (IS) about the implementation and use of systems to improve organisations’ use of data. Adopting an ethnographic approach to observe how practitioners in two contrasting organisations actually generate insight from data, this research challenges the implicit information processing and implementation logics of the MMS model. The pragmatic messiness of pursuing insight is described in two monographs, which reveal the socially constructed nature of data in relation to phenomena, and the importance of data engagement to produce insight. Given that this PhD study also seeks to generate insight from data, it is compared and contrasted reflexively to the two cases observed. While the inquiry logic pursued in this study was made explicit, and was regularly reviewed and challenged, the two cases left this largely implicit. The use of tools is shown to facilitate and constrain inquiry, with related data acting as boundary objects between the different practitioner groups involved. An explanatory framework is presented and used to suggest various enhancements to the MSS model. First, the Problem Space is reframed to reflect the distinct, though interdependent logics involved in inquiry versus realising envisaged benefits from insights. Second, the MSS artefact itself is contextualised and Data Engagement rather than MSS or Tool Use is positioned as central. Third, Data are disentangled from the wider MSS artefact, as a critical, distinct construct. Fourth, an Alignment construct is introduced to address the boundary spanning nature of data initiatives. The thesis also highlights the value of using Wenger’s (1998) Communities of Practice (CoP) situated learning framework to study data initiatives, and the related value of mapping groups as a technique for further development. Some questions are provided for practitioners to gain a better understanding of data initiatives. Wider implications are also noted for the socio-material theorising of Data, and distinguishing between Data, Information and Knowledge concepts within the IS discipline.

This thesis is concerned with play, particularly the role of social play in a co-located context and its ability to bring people together. Participation in social play can have significant effects on an individual, group, community and culture, and thus, through practice-based research, this thesis documents the exploration of the design of “playful interventions” which may be artefacts or events which seek to bring people together through play. In play, individuals form shared meanings, understanding and values, as determined by the rules of the play situation. In the play experience, they become temporary communities, who, through play, can experiment, explore and redefine their relationships with one another, the play context and potentially the world beyond. The experimental nature of play leads it to be naturally imbued with transformative potential for everyone involved; whether that be small in scale, such as forming a new way of looking at a space through playing within it, or on a larger scale, through forming new concepts around a local area or governmental policy. Play is, however, very unpredictable, being led by player interaction, and always pushes up against the rules of the play situation. In play, the particular output (if there is one) is never certain, and no two play experiences will be the same. This unpredictability means that its transformational power is always a potential but never guaranteed. Designers, when working with play as a medium must embrace this unpredictability and explore approaches to design playful experiences which are satisfying in themselves for the participants whilst also trying to find methods to unlock the potential for individual (and group) transformation through play. The thesis is a narrative account of sustained academic research, based upon eight academic publications and practice works, produced between 2013 and 2018. Six of these publications document practical exploration of the creation of playful interventions, in the form of video games, performances and events. Two further publications explore design approaches to enhance participation drawing from expert interview analysis and theoretical engagement with institutional approaches to promotion of participation in the museum and gallery. The body of work thus explores the design of participation from two perspectives: the artist/designer of an artefact and as a “context provider” who designs events and spaces within which play, and participation can take place amongst participants. Within this thesis, the body of publications are contextualised in relation to theories of play, game design and art practice and also drawing from theories around communities of practice and communities of play. A series of expert practitioner interviews underpin both the academic and practical framing of this research, drawing from key practitioners in the UK and Europe working in play, game design, event curation and community work. The thesis formalises the design methods used to create playful interventions by the author and expert practitioners in the field of social play as presented both across the academic publications and within interview content. The formalisation of these design techniques is presented as two social play frameworks, one for designing participation around artefacts and one which focusses upon designing participation around events. Each framework aims to aid a designer and/or context provider in helping participants to unlock the unpredictable yet transformative potential of play as individuals and as communities whilst acknowledging the complex interrelations which occur in designed social contexts.

Communities of practice have been used as a way of sharing practice and developing knowledge. The End of Life Care Education Consortium was formed by three hospice education departments in the West Midlands, United Kingdom, with the support of the Strategic Health Authority, to provide education programmes for healthcare professionals in palliative care. As the Consortium worked collaboratively, I wanted to explore whether there was potential for it to evolve into a community of practice and whether there was scope for communities of practice being utilised in end of life care settings to share and develop practice. The literature review revealed there were no articles written on communities of practice in palliative care settings and demonstrated that the workplace is an important area for learning as new staff learn from more experienced members of the workforce. Communities of practice can be used for experienced staff to learn from each other and share practice with others from outside the community. Case study research was used to explore whether the Consortium had the potential to evolve into a community of practice and if its members learnt from each other. Members of the Consortium were interviewed using semi-structured interviews, documents including my research diary, reports and notes from meetings were also used as data. Although the findings showed that the Consortium was not functioning as a community of practice it did have the key characteristics of one and there is potential for hospices to form communities of practice to enable staff to share practice and support each other. The findings demonstrated that for a community of practice to be successful it requires the support of management to allow staff to take part in community activities, seen as an important part of the organisation’s culture and there needs to be leadership to enable the community to develop. Journal clubs, clinical supervision and multidisciplinary meetings are already in place and these could be ways of healthcare professionals sharing knowledge and learning together. The Nursing and Midwifery Council (2015) state that all nurses and midwives are required to revalidate every three years to enable them to practise as registered nurses; one of my recommendations is that communities of practice could be used to keep staff updated. Inviting healthcare professionals from outside the hospice to take part in community activities would enable knowledge to flow in and out therefore enhancing patient care.

Studiens syfte var att undersöka hur undervisning, som den förklaras i kapitel 4 i Lgr 11, beskrivs av några pedagoger vid några fritidshem. Studien gjordes med sociokulturell ansats och kvalitativ metod i form av fokusgruppsintervjuer. De empiriska resultaten analyserades med delar av Wengers teori om praktikgemenskaper och indikerade att en delad repertoar kring begreppet undervisning saknades och att det ömsesidiga engagemanget ibland var bristfälligt. Pedagogerna tycktes trygga i att genomföra sitt uppdrag, men uttryckte att de fått minimal fortbildning kring Lgr 11. Stor vikt lades vid värdegrunden och relationer. Brist på planeringstid, personalbrist, icke ändamålsenliga lokaler och stora barngrupper sågs som hindrande för arbetet. Resultatet överensstämmer i stort med aktuell forskning i ämnet. I resultatdiskussionen diskuterades att fortbildning kring Lgr 11 och ett mer aktivt läroplansarbete skulle kunna vara gynnsamt för undervisningen i fritidshemmet. Ett intressant ämne för fortsatt forskning vore pedagogers syn på balansgången mellan omsorg, utveckling och lärande.

It is difficult for organizations to effectively manage personal knowledge so it can be mobilized, shared, and rewarded to benefit the organization. These difficulties occur particularly in large geographically dispersed, hierarchical organizations. The management of developing, identifying successful practices, building up and maintaining tacit knowledge, requires an understanding of how these ideas have emerged within the organization through a Tacit Knowledge Exchange (TKE) process. Identification and understanding of TKE characteristics is difficult as they are invisible (tacit). The TKE process in action requires the adoption of multiple methods and approaches employed simultaneously. A series of cases study instances were used as a basis for the methodology, each contributing specific aspects of the methodology. The initial three case study instances, each yielded specific characteristics regarding tacit knowledge exchange and networking. The findings from the initial three case study instances were tested in a large hierarchical, complex engineering organization. This final case study instance, prototyped a methodology to graphically codify, index and build up in-house tacit knowledge abilities through mapping staff knowledge. The final case study instance allowed for investigations into what these TKE characteristics of a complex organization would utilize To date, specific TKE characteristics have not been well understood. This research contributed to specific understanding of the identification TKE characteristics and network structures. The outcome of the research provided a graphical structure identifying who would be likely to possess the kind of knowledge they need to find. The interview process was an important facilitator to precondition the knowledge bearers for sharing, thus locating key

Abstract Increasing global interest in coaching science research has resulted in a greater recognition of the complexities and dynamics existing in the coaching process (Cushion, Armour, & Jones, 2003). Associated with the dynamic and complex nature of the coaching process are the many social relationships that operate within this process. A high performance coach’s network is often associated with athletes, officials, support staff and administrators. In essence, coaches form dynamic social networks (DSN; (Mallett, Rossi, & Tinning, 2007) that are paramount to developing their coaching practice, and therefore their coaching knowledge. The aim of this project was to understand how high performance football coaches (HPFC) learn. The research questions were as follows: • What are the major sources of information for HPFC? • What sources of information are most valuable to the HPFC? • What role does the interaction with other coaches’ play in developing knowledge? In order to better understand the nature of coach interactions in developing knowledge it is useful to consider the notions of communities of practice (CoP) (Wenger, 1998), networks of practice (NoP) (Nichani & Hung, 2002), informal knowledge networks (IKN) (Allee, 2000) and dynamic social networks (DSN) (Mallett, et al., 2007). This qualitative research was conducted with six high performance football coaches (HPFC) in Australia using semi-structured interviews. Each interview was transcribed and analysed into meaning units through the process of triangular consensus. The coaches in this sample did not display a fully functioning CoP, IKN, or NoP. The HPFCs failed to display the critical element of a joint enterprise. Mutual engagement was partially reported between coaches of the same team but was not reported between opposition coaches. The coaches reported the final element of a shared repertoire. Nichani & Hung’s (2002) notion of a NoP and Allee’s (2000) research on IKN were considered as possible social networks to describe the coaching context. These coaches did not develop relationships that could be characterised as a NoP. The data suggests that the development of knowledge through face-to-face interactions with other people was valued over use of Internet exchanges and chat rooms. There was evidence to suggest the formation of a coaches’ IKN, however it is proposed that this was not the major source for these coaches in developing knowledge. Most importantly it was found that HPFC in the Australian context are engaged in a DSN. It was reported by the coaches in this study that their interactions are dynamic, in that they change throughout their careers to the extent that their people of influence can be numerous; this is due to two key findings. The nature of the work of HPFC is highly contested and thus the information and knowledge is sacred. This is a barrier for information and knowledge transfer and can inhibit learning. In addition finding a person of influence is a lengthy process as it can take years to build mutual trust and respect. By understanding how coaches learn their craft through their interactions with others, coach development could potentially assist coaches through the learning process.