創意商品的開發一般而言不但要兼顧新奇、效率而且還要面對較高的不確定性、較短的開發期。像工業設計，是一種需要不斷產生產品變異的同時，又要維持一定開發速度與產品風格的開發方式。由於創意商品的生產具有不確定性特徵，即投入產出之間的關係不再是簡單的線性關係，而是非常複雜的多元關係。 過去的產品開發研究，大都未考慮到不確定性問題，某些研究雖考慮到不確定性問題，但是卻沒有兼顧新奇問題的探討，更有一些研究強調過去經驗的重要性，但是進一步將過去經驗納入管理機制中的研究也不多見。由於創意商品開發的特性，有別於過去生產線式的產品開發，若以一般的管理型態並無法完全掌握這些特殊性，且在工業設計對企業的重要性和密切關係與日俱增之下，設計活動似乎有必要加以有效的管理。 基於上述原因，本研究主要是以演化觀點為理論基礎，透過演化因素的探討，並藉由創意產生機制(變異)、評價機制(選擇)與共同知識的結構及存量(保留)，以說明創意產業中知識或創意的變異、選擇與保留之管理，以及這些因素對於創意商品開發績效的影響。簡單地說，整個創意商品的開發過程，可以視為是一個創意元素受演化因素影響，達到改變其商品效果與開發速度的過程。而組織中經理人的角色便在於藉由操控演化影響因素，有意識地管理創意活動過程，進而提高組織生存與發展的機率。 本研究針對國內設計服務業為研究對象，進行問卷調查研究。從結果中發現，首先，在創意產生機制中的平行專案(水平變異)和團隊交換(垂直變異)的目的，前者是藉由加入複數之個人將創意之池擴大；後者是透過團隊交換的方式增加創意碰撞的機會，以擴大創意之池。而由統計分析可知，兩者在一定程度上都有助於擴大創意之池，進而提高產出符合品質要求的設計成果之機率。 其次，在評價機制部分，藉由設計過程中頻繁地查核及多重評價準則的篩選，有助於符合條件的設計創意加速脫穎而出，但是其彼此間的關係並不是單純的線性關係，而是先升後降的倒U型關係。再者，共同知識的精細化程度越高，越能促進創意產生機制中創意發想的開展，而知識存量越高，越能促進評價機制對於開發速度的正向影響。本研究的貢獻，在於補充了產品開發研究中，缺乏處理模糊前端的問題、對於創新與創造力研究，補足缺乏有效管理機制的問題、對於組織內層次演化觀點之研究，提供了可操作性的量化研究、對於設計產業的創意管理提供了初步的解答。 / Generally speaking the development of the creative products should not only give consideration to the novelty, efficiency and face higher uncertainty, shorter life cycle. Like the industry design, it is one kind of development way, while needing to produce the products and make a variation constantly, and also it is need to keep develop speed and products style. Because the production of the creative products has uncertain characteristics, that relation between the input and output is no longer simple linear relations, but very complicated multiple relations. Products developmental research in the past, not mostly considering the uncertain problem, some studies may consider the uncertain problem, but there is not discussion which gives consideration to the novel request, some studies may puts emphasis on the importance of experience even more, but they seldom put the previous experience into the mechanism of management. Because the development characteristic of the creative products, is different from the product development of the production line type, if with the general management type will be unable to completely keep the particularity, and under the circumstances that the industry design, more and more to the importance of enterprises, it need to manage effectively in design activity. As stated above, this research is mainly to regard the evolutionary view as the theoretical foundation, through the discussion of the evolutionary factors, and the mechanism of creative generation (variation), the mechanism of evaluation (selection), and the structure and stock of common knowledge (retention), in order to explain the creative management of variation, selection and retention in creative industry, and the influence of the performance on the creative products in these factors. To put it shortly, Development process of the creative products, it is a creative element that is influenced by the factor of evolution, and change the outcome of the product effect and developing speed. And the manager's role is to enhance the probability that evolutionary process will generate organizational survival and prosperity. This research carries on the questionnaire and makes investigations to design company as the research object at Taiwan. Find from the result, at first, the purpose of the parallel project (horizontal variation) and the team exchange (vertical variation) in the mechanism of creative management, the former expands the pool of idea by joining the plural individual; The latter offers more opportunities that the idea collides by way of team exchange, in order to expand the pool of idea. And can know by statistical analysis, the two both contribute to expanding the pool of idea, and then improve the probability of design achievement that the output accords with the quality request. Secondly, in the evaluation mechanism, the screening of frequently checking and multiple evaluation criterion in the design process, that promote the suitable creative to appear with higher speed, but its relation between each other is not the simple linear relations, but the inverted-U relation. Moreover, when the categorical degree of common knowledge is higher, can promote the expansion of the idea in the mechanism of creative generation, and knowledge is the higher in stock, can promote the influence of the mechanism of evaluation on developing speed. The Contribution of this research, is supplement to study on new product development, which lack the problem of dealing with fuzzy front, study with creativity and innovation, fill the gap which lacks the effective mechanism of management under study creativity and innovation, to the research that the intra-organization evolutionary perspectives, have offered effective quantity studied, offered the preliminary answer to the creative management in design industries.

This thesis develops a relational geography perspective on creative work and practice, with a specific focus on the recording studio sector. Drawing on an extensive social network analysis, a questionnaire survey, and nineteen semi-structured interviews with recording studio engineers and producers in London (UK), the thesis reveals how recording studios are constituted by a number of types of relations. Firstly, studios are spaces that involve a material and technological relationality between studio workers and varied means of production. Studios are material and technological spaces that influence and shape human actions and social inter-actions. Secondly, studios are sites of relationality between social actors, including engineers, musicians and artists. The thesis reveals how the ability to construct and maintain social relations, and perform emotional labour , is of particular importance to the management of the creative process of producing and recording music, and to building the individual social capital of studio workers. Finally, the thesis argues that studios are sites of changing employment relations between studio workers and studio as employer. In the recording studio sector, a complex and changing set of employment practices have re-defined the relationship between employee and employer and resulted in a set of employment relations characterised by constant employment uncertainty for freelance studio workers. It is argued that the three types of relations revealed in this thesis, manifest at a multiplicity of geographical scales, construct recording studios as distinctive social and economic creative spaces. In conclusion, it is argued that a relational perspective is central to progressing geographical accounts of creative work and of project-based industries in general.

政府為促進文化創意產業之發展，在租稅政策上，依受惠對象之不同，可分為對文化創意產業本身的租稅優惠以及對投資文化創意產業之企業的租稅優惠，兩者皆足以影響企業投資文化創意產業的意願。本研究將焦點放在探討政府對投資文化創意產業之企業所提供的租稅優惠與企業投資文化創意產業意願間之關係，以作為政府是否提供投資文化創意產業之企業更多租稅優惠的參考。 本研究以發放問卷的方式，詢問692家於台灣證券交易所上市之公司有關投資文化創意產業意願的問題，共回收69份有效問卷。研究結果顯示，由「投資抵減」與「投資損失準備」所構成之稅制群，投資意願顯著高於「無任何租稅優惠」自成一群的稅制群。表示提供投資文化創意產業之企業投資抵減與投資損失準備的租稅優惠確能增加企業投資文化創意產業之意願，惟其仍未使受訪公司的投資意願由不願意轉成願意。在十三類的文化創意產業中，受訪公司僅對「數位休閒娛樂產業」有較高的投資意願。在十六類的受訪公司所屬產業中，「橡膠業」、「汽車業」、「百貨業」等三種產業對文化創意產業有較高的投資意願。 / In order to bring an advance in the cultural & creative industries, the government grants preferential tax treatment to the cultural & creative industries and enterprises investing in these industries. Both of these preferential tax treatments will influence investment inclination of enterprises to the cultural & creative industries. The goal of this research is to investigate the relation between the preferential tax treatment offered to enterprises investing in the cultural & creative industries and investment inclination of these enterprises to the cultural & creative industries, in order to offer some useful reference to the government for promoting the cultural & creative industries. The population of this research is 692 companies listed on Taiwan Stock Exchange Corporation (TSEC), and the sample is the 69 companies which send back the questionnaire. The result shows that there is significantly higher investment inclination in the group of “tax credits“ and “tax deductions for loss from investment“ than the group of “non-preferential tax treatment.” Namely offering preferential tax treatment to enterprises investing in the cultural & creative industries can significantly increase investment inclination of these enterprises, but it still can not change investment inclination of these enterprises dramatically, from unwilling to willing. Among 13 categories of the cultural & creative industries, the sample companies only have significantly higher investment inclination to “the digital recreation amusement industry.” The sample companies are divided into 16 categories of industries. Among these categories of industries, “the rubber industry,” ”the automobile industry,” and “the wholesale & retail industry” have significantly higher investment inclination to the cultural & creative industries.

This thesis adopts a Cultural Industries framework to examine how Queensland's arts council network has, through the provision of arts products and services, contributed to the vitality, health and sustainability of Queensland's regional communities. It charts the history of the network, its configuration and impact since 1961, with particular focus on the years 2001 - 2004, envisages future trends, and provides an analysis of key issues which may be used to guide future policies and programs. Analysis is guided by a Cultural Industries understanding of the arts embedded in everyday life, and views the arts as a range of activities which, by virtue of their aesthetic and symbolic dimensions, enhance human existence through their impact on both the quality and style of human life. Benefits include enhanced leisure and entertainment options, and educational, social, health, personal growth, and economic outcomes, and other indirect benefits which enrich environment and lifestyle. Queensland Arts Council (QAC) and its network of branches has been a dominant factor in the evolution of Queensland's cultural environment since the middle of the 20th century. Across the state, branches became the public face of the arts, drove cultural agendas, initiated and managed activities, advised governments, wrote cultural policies, lobbied, raised funds and laboured to realise cultural facilities and infrastructure. In the early years of the 21st century, QAC operates within a complex, competitive and rapidly changing environment in which orthodox views of development, oriented in terms of a left / right, or bottom up / top down dichotomy, are breaking down, and new convergent models emerge. These new models recognise synergies between artistic, social, economic and political agendas, and unite and energise them in the realm of civil society. QAC is responding by refocusing policies and programs to embrace these new models and by developing new modes of community engagement and arts facilitation. In 1999, a major restructure of the arts council network saw suffragan branches become autonomous Local Arts Councils (LACs), analogous to local Cultural Industry support organisations. The resulting network of affiliated LACs provides a potentially highly effective mechanism for the delivery of arts related products and services, the decentralisation of cultural production, and the nurturing across the state of Creative Community Cultures which equip communities, more than any other single asset, to survive and prosper through an era of unsettling and relentless change. Historical, demographic, behavioural (participation), and attitudinal data are combined to provide a picture of arts councils in seven case study sites, and across the network. Typical arts council members are characterised as omnivorous cultural consumers and members of a knowledge class, and the leadership of dedicated community minded people is identified as the single most critical factor determining the extent of an LAC's activities and its impact on community. Analysis of key issues leads to formulation of eight observations, discussed with reference to QAC and LACs, which might guide navigation in the regional arts field. These observations are then reformulated as Eight Principles Of Effective Regional Arts Facilitation, which provide a framework against which we might evaluate arts policy and practice.

Submitted by Fabiany Feitosa (fabiany.sousa@ufba.br) on 2016-04-06T13:20:49Z No. of bitstreams: 1 Ajagunna, Adenike Abiodun Aneys..pdf: 1886342 bytes, checksum: d8150534a8a86f4947ed7c1131588ef4 (MD5) / Approved for entry into archive by Uillis de Assis Santos (uillis.assis@ufba.br) on 2016-04-25T11:50:45Z (GMT) No. of bitstreams: 1 Ajagunna, Adenike Abiodun Aneys..pdf: 1886342 bytes, checksum: d8150534a8a86f4947ed7c1131588ef4 (MD5) / Made available in DSpace on 2016-04-25T11:50:45Z (GMT). No. of bitstreams: 1 Ajagunna, Adenike Abiodun Aneys..pdf: 1886342 bytes, checksum: d8150534a8a86f4947ed7c1131588ef4 (MD5) / A presente pesquisa dedicou-se ao estudo do comprometimento com a carreira, mais especificamente os antecedentes e consequentes do comprometimento com a carreira nas indústrias criativas. A escolha pelas indústrias criativas, representado pelo produtor cultural, deve-se ao forte destaque e crescimento da economia criativa e, sobretudo, à importância do papel social da arte e da cultura. Pelo exposto, o objetivo desta pesquisa consiste em entender como se percebe o comprometimento do produtor cultural com a carreira frente ao contexto de trabalho das indústrias criativas ao longo do seu desenvolvimento profissional. Para tanto, foi proposto a realização de três estudos. O primeiro estudo propõe-se a rever a produção acadêmica, nacional e internacional sobre o tema e vinculá-la ao campo promissor das indústrias criativas, mais precisamente identificar, descrever, classificar e analisar as pesquisas sobre comprometimento voltadas para o contexto da carreira profissional e das indústrias criativas. O segundo estudo buscou identificar, descrever, categorizar e ilustrar os antecedentes do comprometimento da carreira profissional de trabalhadores nas indústrias criativas, com enfoque para os produtores culturais. O terceiro estudo objetivou identificar, descrever, categorizar e ilustrar os consequentes do comprometimento da carreira profissional de trabalhadores nas indústrias criativas, também com enfoque para os produtores culturais. No que tange a metodologia, o primeiro estudo (teórico) realizou uma análise sistêmica para referenciar a produção científica, enquanto os dois últimos estudos utilizaram uma metodologia qualitativa com abordagem das histórias de vida através da técnica de entrevista biográfica. As entrevistas foram realizadas com oito produtores culturais de vasta experiência profissional em projetos no cenário das indústrias criativas baiana em duas etapas distintas. As narrativas foram tratadas a partir do procedimento de análise de conteúdo apoiado no paradigma interpretativo e com auxílio do software ATLAS.ti. Os resultados sugerem que há uma carência de estudos que inter-relacionem o comprometimento com a carreira e as indústrias criativas, além disso, carece ainda de estudos que incluem nas pesquisas o fator da temporalidade de uma carreira. Nesta pesquisa, as análises foram realizadas no sentido de buscar um suporte qualitativo para os antecedentes e consequentes apontadas na literatura, bem como propusemos a inclusão de novos antecedentes (Paixão, Apoio familiar, Apoio de Organizações Públicas e Privadas, Feedback do Público e Criatividade) e novos consequentes (Conflito Vida Profissional e Pessoal, Resiliência, Ser um Exemplo Profissional), de forma a contribuir com os avanços que vêm sendo realizado no campo a partir da utilização hegemônica de instrumentos quantitativos de pesquisa. / The present research was dedicated to study career commitment, more specifically the antecedents and consequences of career commitment in the creative industries. The choice for the creative industries, represented by the cultural producer, is due to the strong emphasis and growth of the creative economy and, above all, the importance of the social role of art and culture. That being exposed, the objective of this research is to understand how career commitment of cultural producers happens in the context of the creative industries workplace along their professional development. Therefore, it was proposed to develop three studies. The first study proposes a review of the academic literature on the subject, national and international, and links it to the promising field of creative industries, more precisely the objective is to identify, describe, classify and analyze the research focused on commitment under the context of career and the context of the creative industries. The second study sought to identify, describe, categorize and illustrate the antecedents to commitment of the professional career of workers in the creative industries, with a focus on cultural producers. The third study aimed to identify, describe, categorize and illustrate the consequences of commitment of the professional career of workers in the creative industries, also focusing on cultural producers. Regarding the methodology, the first study theoretical) conducted a systemic analysis to reference the scientific production, while the latter two studies used a qualitative methodology of the life story approach through the biographical interview technique. The interviews were conducted with eight cultural producers with extensive work experience in projects in Bahia’s creative industries scenario in two stages. The narratives were treated with the procedure of content analysis supported by the interpretative paradigm and with the help of ATLAS.ti software. The findings suggests that there is a lack of studies that inter-relates career commitment and creative industries. Also, has yet to exist studies that include the temporality factor of a career in researches. In this research, the analysis were made to qualitatively support the antecedents and consequences shown in the literature and propose the inclusion of new antecedents (Passion, Family Support, Support of Public and Private Organizations, Audience Feedback and Creativity) and new consequences (Professional and Personal Life Conflict, Resilience, Become a Professional Example), in order to contribute to the field's already made progress based on the hegemonic use of quantitative research tools.

This study is about creative entrepreneurship and aims to identify and analyze the characteristics of creative businesses in cities that do not have the tradition in the production of creative goods and/or the provision of creative services. Market growth for the creative production and its impact on society makes them a fertile ground for entrepreneurship studies to identify and analyze characteristics of both the entrepreneurs and the enterprises. When it comes to creative entrepreneurship, the creativity factor of the individuals involved is key to the success of activities. Interviews were conducted with 06 (six) entrepreneurs in the cities of Uberaba - MG, Uberlândia - MG who work in creative industries sector, specifically with video production, allowing analysis focused on the person of the entrepreneur and the venture in the relations of the market in which they operate. The in-depth interview was the main source of data collection. We also surveyed the data made available by the entrepreneurs. Content analysis was used as a technique for analysis and interpretation, appealing to Atlas.ti software to aid in categorizing and correlating data. The analysis categories are divided into three main groups, namely: Human Capital and Cultural Diversity, History, Technology and Organizational Structure and Market Demand and Public Policy. Among the findings, it is emphasized the importance of passion as a motivator not only entrepreneurial action but also on the creative activity, leading to a large involvement with the venture by the entrepreneur. The perception that the entrepreneur has over his own person seems to be linked directly to their area of expertise and creative interest. It is also noticed that it is closer to its link with the art, the facet of an entrepreneur still remains, because such efforts are geared to meet market demands, which did not generate a conflict between the possibility of economic exploitation of the art. The importance of technology for the development of creative businesses was another factor observed, along with building a reputation before the market based on the quality of the content of the products presented. The notion of uniqueness of each product generates the perception of lack of competition. And this is not considered when identified due to the belief of the superiority of the product offered. There are reports of symbiotic relationship between the companies involved in the market for creative industries studied, involving partnerships and collaborations with universities and training centers. Finally, it is suggested new studies to broaden and deepen knowledge about the reality of creative entrepreneurs in cities that have no cultural tradition. / Este estudo trata da temática empreendedorismo criativo e tem como objetivo identificar e analisar as características de empreendimentos criativos em cidades que não possuam tradição na produção de bens criativos e/ou na prestação de serviços criativos. O crescimento do mercado destinado à produção criativa e seu impacto na sociedade tornam-no um campo fértil para estudos de empreendedorismo, para identificar e analisar características relativas tanto aos empreendedores quanto aos empreendimentos. Em se tratando de empreendedorismo criativo, o fator criatividade dos indivíduos envolvidos é elemento chave para o sucesso das atividades. Foram realizadas entrevistas com 06 (seis) empreendedores nas cidades de Uberaba MG e Uberlândia MG que atuam no setor de indústrias criativas, especificamente com produção de vídeos, possibilitando análises focadas na pessoa do empreendedor, no empreendimento e nas relações destes com o mercado em que se inserem. A entrevista em profundidade foi a principal fonte de coleta de dados. Foram utilizados também, dados disponibilizados pelos empreendedores. A análise de conteúdo foi utilizada como técnica de análise e interpretação, recorrendo-se ao software Atlas.ti para auxílio na categorização e interpretação dos dados. As categorias de análise encontram-se divididas em três grandes grupos, a saber: Capital Humano e Diversidade Cultural; História, Estrutura Organizacional e Tecnologia e Demandas de Mercado e Políticas Públicas. Dentre os resultados encontrados, ressaltam-se a importância da paixão como elemento motivador não apenas da ação empreendedora como também da própria atividade criativa, levando a um grande envolvimento com o empreendimento por parte do empreendedor. A percepção que o empreendedor tem sobre sua própria pessoa parece estar vinculada diretamente a sua área de atuação e interesse criativo. Percebe-se ainda que por mais próximo que seja seu vínculo com a arte, a faceta de empreendedor mostra-se presente, pois tais esforços são voltados para atender às demandas de mercado, fato que não gera conflito entre a possibilidade da exploração econômica da arte. A importância da tecnologia para o desenvolvimento de empreendimentos criativos foi outro fator observado, juntamente com a construção de uma reputação frente ao mercado com base na qualidade do conteúdo dos produtos apresentados. A noção de unicidade de cada produto gera a percepção de não existência de concorrência. E esta, quando identificada, não é considerada devido à crença da superioridade do produto oferecido. Há o relato de relação simbiótica entre as empresas envolvidas no mercado de indústrias criativas estudado, envolvendo parcerias e colaborações inclusive com universidades e centros de formação. Por fim, sugerem-se novos estudos para ampliar e aprofundar o conhecimento sobre a realidade de empreendedores criativos em cidades que não possuam tradição cultural. / Mestre em Administração

21世紀，在全球化浪潮之下，文化創意產業成為顯學。根據聯合國數據資料顯示，近十年來，文創產業產值平均年成長率為8.8%，在開發中國家平均年成長率更高達12%，歐洲與亞太各國政府無不視文創產業為新金源或翻身的絕佳機會，文化創意產業已成為未來20年全球發展的主力引擎！ 台灣自2002年正式將文化創意產業視為國家發展級重點產業，但近十年產值成長率卻始終落後各國平均，尋找台灣發展文創產業發展的方向，將是台灣經濟發展與產業轉型升級的關鍵力量。 在分析文創產業發展卓著的歐美國家相關文獻後發現，創意產業之所以成功，乃是利用長久積累的在地文化底蘊作為根基，加以創意應用至不同產業，本文遂以田野調查法與訪談法，針對西方主流國家，如義大利、荷蘭、奧地利以及亞洲日本與拉丁美洲的祕魯，參考相關文獻之後，進行實地訪查與調查分析，探討在地文化對一個國家的文創產業發展有何助力與影響。研究最終可得以下結論:這些國家運用其豐富特色的在地文化，且人民對自身文化的強烈認同感，將在地文化落實於日常生活之中，以在地文化作為核心，結合創意與科技，輔以商業模式的思維，形成一種文化產業或是創意產業的成功模式，國家再以鼓勵文創產業相關政策的助攻，進而造就出強有力的國際競爭力。 / The cultural and creative industries have become a significant part of the mainstream economy in the 21st century under the tide of globalization. According to UN data, the average annual growth rate of cultural and creative industries was 8.8% worldwide in the past decades, and as high as 12% in developing countries. Countries in Europe and the Asia Pacific region consider the cultural and creative industries to be a source for new funding as well as a great opportunity for revival. These industries have become a main engine pushing the global economic development forward in the next twenty years. Since 2002, Taiwan has recognized the cultural and creative industries to be one of the key industries to develop at national level. However, their growth rate over the past decade has always been lagging behind the average growth rate when compared to other countries. Identifying the direction of their development in Taiwan will be crucial for economic development as well as business upgrade and transformation. Analysis of relevant documentations concerning the development of the cultural and creative industries in Europe and the US shows that those countries have achieved significant success in these industries due to their solid foundation in local cultures and creativity. This paper therefore aims to discuss the influences and the impact which local cultures have on the cultural and creative industries in a given country, taking the examples of Italy, Netherlands, Austria, Japan and Peru. The surveys were conducted through field research and interviews. In addition, relevant documentation was analyzed. From the research concluded by this paper, the author found the reasons why these countries are successful in the cultural and creative industries can be summarized as follows: These countries have been utilizing their profound local cultures with their specific features, and their people’s strong cultural identity, to implement the local cultures into daily life. With their local cultures at the core, the cultural and creative industries have established a successful business model in which creativity and technology are combined together. Meanwhile, favorable policies from governments have added strong competitive advantages to their respective industries in the global market.

Co-creation is a new approach to the development of videogames, films, television, music and other creative services. It is a manifestation of open innovation paradigm where the firm collaborates with customers in new service development (NSD) activities. Firm can either co-create with individual customers, or with customer communities. Customers may substantially contribute to ideation, design, production, testing, marketing or distribution of a new or existing service. Customer networks, because of their intrinsic and extrinsic motivations, contribute to the development of services. They have a potential to innovate, as their ideas come from the outside of the organization and reflect their need-related knowledge. Via co-creation a firm can also learn about unarticulated or future customer needs, and what kind of service features they would pay the most for. Co-creation has also benefits for marketing. By inviting customers to participate in their activities, firms can capitalize on positive word of mouth and increased value ascribed to their services. They can also engage in new models of raising finance, i.e. crowdfunding. We studied thirteen videogames firms in North America and in Western Europe. Our goal was to gain insight into their NSD activities when customers were also involved. We observed those studios’ co-creation practices, tracked their communications with customers, and spoke to employees in all levels and functions of those firms. We also participated in various related events. We identified three ideal types of co-creation practice: structured, semi-structured, and loose, and ordered the firms into three cases according to these types. We investigate the main factors that determine co-creation’s practice in firms, as well as firms’ ability co-create. This includes a firm’s propensity for and style of co-creation. We identify four relevant co-creation competences which, together with funding arrangements and organizational culture, influence co-creation. We find that co-creation can occur via formal, as well as informal channels. Informal co-creation takes place on the level of individual interactions between employees and customers (and is linked to hidden innovation), while formal relies on the strategic use of contests, volunteer programs, as well as other legally-regulated exchanges. Firms can use co-creation in NSD to source ideas from the customers, as well as to enhance their marketing by redefining customer relationship. Still, co-creation also has a profound transformative effect on the organization itself. We identify the sites within a firm that are affected by co-creation. Those sites go beyond just the content of the service, and include functions of the firm that normally are hidden from customers (back-end and service design functions). The new service development is also affected. Similarly, the way that firm interacts with its customers is transformed, too.

文化是延續性的,文化創意產業所需的創意,絕對不是從未出現 過的「斷層式創新」,而是一種反思式的「服務創新」,所謂的服務創 新,強調以顧客為中心,透過完整的顧客服務系統,以顧客新的消費 經驗塑造為核心,創造滿足顧客的新價值。不論是文化園區或是創意 園區,在經營管理上皆是希望藉由產業群聚的效應,進而提升產業的 發展與增加經濟效益。事實也證明,諸多在經營管理上的關鍵影響因 素,皆會因為經營管理者的作為而產生不同的發展結果。仿效英國推 動創意產業政策,利用老舊工業遺址再利用,發展成創意產業園區的 模式,臺灣在 2002 年推動文化創意產業發展計畫中,將五個臺灣菸 酒公賣局舊廠址及倉庫規劃為文化創意產業園區,並以政府自營及委 外的方式進行管理營運。在不同的設置目標定位及不同的經營管理組 織運作下,各園區的發展狀況也產生截然不同的結果。本研究以多重 個案研究解析文創園區經營的服務創新及商業模式構成要素,檢視文 創園區是否符合設置規劃的期望,達成提升創意產業的價值創造,進 而增加綜效。 / Culture is continuous. Creativities required by cultural and creative industries are not unprecedented "fault-type innovation," but a kind of reflective "service innovation." The service innovation emphasizes customer orientation. Through a complete customer service system, take shaping new consumer experience as the core and create a new value satisfying customers. Both management of cultural park and creative park aims at improving industrial development and increasing economic efficiency through the effect of industrial clustering. Facts have also proved that many key impacts on management tended to generate different developments due to managers’ practices. Learn from the British creative industry policy, reuse industrial heritage, and develop the model of a creative industrial park. Taiwan promoted cultural and creative industry development plan in 2002. Five industrial heritages of Taiwan Tobacco and Liquor Corporation were planned as cultural and creative industrial parks, and they were state-owned or outsourced for management. Under various target positioning, the development of each park led to different results. By studying multiple cases, the study analyzes key factors of cultural and creative parks’ management, such as services, innovation, and business model. It reviews whether cultural and creative parks meet the planned expectation, and value to creative industries, and improve the overall benefit.

Limits and opportunities of the Czech cultural diplomacy are analyzed in this master thesis on three different levels. The first one is theoretical, speaking about cultural diplomacy of small states. Both insights from traditional field of international relations and other, less traditional fields are used. The second level is practical, analyzing the situation of Czech Republic as the active part of cultural diplomatic activities. The third part puts the Czech cultural diplomacy in a specific foreign environment, analyzing the limits and opportunities of the Czech cultural diplomacy in Sweden. The chapter presents Swedish cultural values, habits, infrastructure and financing, mentioning the actual position of Czech culture in Sweden. Last chapter seeks to prove, if cultural diplomacy of small states can be efficient, despite limited resources. An extensive survey was conducted, building on a long-lasting project of Czech cultural diplomacy in the Swedish town of Katrineholm.