Syftet med denna magisteruppsats är att undersöka vad som menas med ett lyckat projekt, vilka är de kritiska framgångsfaktorer för anläggningsprojekt och hur utvärderas anläggningsprojekt i praktiken.     Detta syfte prövades genom kvalitativa intervjuundersökningar i form av inledande studie som utgörs av personliga strukturerade intervjuer med öppna/ fria svarsalternativ baserat på mina kollegor ifrån Fastighet- och serviceförvaltningen, med fokus på anläggningsprojekt där beställaren är Gislaveds kommun och dels genom telefonintervjuer med projektledare och chefer ifrån PEAB, NCC, Accent Arkitekter, Weedo Tech med mera. Empiriskt erhållna data analyseras utifrån tre analysmodeller; vad är ett lyckat projekt (fråga 1,2), kritiska framgångsfaktorer (fråga 3,4,5,6 och 9) och analysmodell för hur utvärderas projekt (7,8).   Det framkom att hälften av respondenterna definierade ett lyckat anläggningsprojekt enligt projekttriangeln. Medan hälften av svarande definierade ett lyckat anläggningsprojekt enligt en vidareutveckling av projekttriangeln med kundnöjdhet. Det framhålls att kompetens, engagemang, tydligt uppdrag, god planering, tillräcklig budget, bra förstudie och projektering, organisation och ledning är de faktorer som främjar ett lyckat projekt. Härvidlag framhålls det att det unika för denna studie, dvs det som avviker ifrån vetenskapliga teorier och analysmodellen är det har tillkommit nya faktorer såsom samsyn, partnering, bra förstudie och projektering. Gällande dem kritiska framgångsfaktorer så är det enligt respondenter förstudie, kompetens, engagemang, ekonomi, tidsplaner, tydligt uppdrag, kommunikation och ledarskap. Det framkom i denna studie att det som avviker ifrån vetenskapliga teorier och analysmodellen är utökning med andra kritiska framgångsfaktorer har såsom förstudie, tidsplaner och kommunikation. Min slutsats är att det stämmer så som flera studier tyder på att det inte går att identifiera några generella allmängiltiga framgångsfaktorer (L. Ljung 2011) utan det är fallspecifikt som i det här fallet där det fallspecifika för bygg- och anläggningsprojekt som utkristalliserats är partnering och projektering. Slutsatsen är också att framgångsfaktorer varierar beroende på projektets storlek, komplexitet och tekniska osäkerhet. Beträffande hur anläggningsprojekt utvärderas i praktiken så framhålls det att projekt utvärderas i stort sett utifrån projekttriangel men med en modifierad och utökad variant enligt analysmodellen ovan, där kundnöjdhetsindex har lagts till. Gällande den kontinuerliga utvärderingen under projektets gång så framkom det i denna studie att även funktionskrav, ÄTA (ändrings och tilläggsarbeten) och arbetsmiljöplan följs upp och utvärderas. Min slutsats är att projekttriangeln har lämnat starka avtryck även i utvärderingen av projekt med viss modifiering där det tagits hänsyn till kvalitetsarbetet. / The purpose of this master's thesis is to investigate what is meant by a successful project, which are the critical success factors for construction projects and how evaluated construction projects are in practice. This purpose was tested through qualitative interview studies in the form of an initial study consisting of personal structured interviews with open / free answer options based on my colleagues from the Real Estate and Service Administration, focusing on construction projects where the client is Gislaved municipality and partly by telephone interviews with project managers and managers from PEAB, NCC, Accent Architects, Weedo Tech and more. Empirically obtained data is analyzed on the basis of three analysis models; What is a successful project (question 1.2), critical success factors (questions 3,4,5,6 and 9) and analysis model for evaluating projects (7.8). It was found that half of respondents defined a successful construction project according to the project triangle. While half of respondents defined a successful construction project according to a further development of the project triangle with customer satisfaction. It is emphasized that skills, dedication, clear assignments, good planning, adequate budget, good study and design, organization and management are the factors that promote a successful project. In this respect, it is emphasized that the unique nature of this study, ie, which differs from scientific theories and the analysis model, has brought about new factors such as consensus, partnering, good study and design. Concerning them, critical success factors, according to the respondents, are preliminary studies, skills, commitment, economics, schedules, clear assignments, communication and leadership. It was found in this study that what differs from scientific theories and the analysis model is expansion with other critical success factors such as preliminary studies, schedules and communication. My conclusion is that several studies suggest that it is not possible to identify any general all-important success factors (L. Ljung 2011), but case-specific as in this case where case-specific for construction projects that have been crystallized is partnering and design. The conclusion is also that success factors vary depending on the size, complexity and technical uncertainty of the project. In terms of how the projects are evaluated in practice, it is emphasized that projects are evaluated largely on the basis of a project triangle but with a modified and expanded variant according to the analysis model above, where customer satisfaction index has been added. Regarding the continuous evaluation during the course of the project, it was found in this study that functional requirements, ÄTA (Changes and additional work) and work environment plan are also monitored and evaluated. My conclusion is that the project triangle has given strong impression even in the evaluation of projects with some modification taking account of quality work.

South Africa has witnessed radical policy reforms since the advent of the new democratic dispensation in 1994. As provincial, district and local practitioners developed responses to those new national education policies, implementation issues were revealed in all their complexity. Policy implementation became one of the most difficult challenges South Africa had to contend with. It necessitated the development of the capacity of the state and its people to implement policy. The complexities of the people development environment in South Africa create a range of challenges for development. The lack of multi-level empirical data on training effects continues to exacerbate this state of affairs. This context requires that comprehensive assessment mechanisms be put in place for training programmes aimed at the realisation of policy goals. The broad purpose of this inquiry, therefore, is to determine the impact of an education management development training intervention as it passes through different levels of the education system in South Africa - national, provincial, district and local. The following key questions guided this investigation. Firstly, how do stakeholder understandings of “education management development” transfer from one level to another in a cascade model of training? And secondly, what is the operational impact of an education management development-training programme at the different levels (i.e., province, district and school) of the education system? Questionnaires, free attitude interviews and observations were used as key data collection instruments. Data was analysed using a combination of quantitative and qualitative strategies for making sense of the training information. Data was interpreted against the backdrop of the literature on the “transfer of training”, and these findings are represented in the last three chapters of this thesis. This research generated four major findings, with a variety of subsidiary findings, which deepen our insights into policy implementation as it relates to education management development in South Africa. Some of the major findings of this study are that: a) The organisers did not in the first place conduct the baseline study on training needs and secondly, they did not take into consideration the organisational requirements of the anticipated training. This anomaly could ultimately compromise the outcomes of this intervention. b) The policy deployment processes of the North West Department of Education (of ensuring that the governmental policies for quality, cost and service delivery are understood from the highest to the lowest level of the organisation) are fraught with problems that undermined basic understandings of the Education Management Development training programme which was conducted between 1998 – 2000. c) Successful policy implementation depends crucially on resource allocation and, in the case of the Education Management Development Training Programme, the nature and magnitude of allocated resources e.g., transport provision could not guarantee positive training results; and d) The overly rationalistic view adopted by the trainers of the Education Management development-training programme did not take into account the complex contexts within which change unfolds. Resultantly, the changing of the roles of facilitators could not be planned-for in advance. The significance of this study is that it identifies the barriers to learning in training events, and sheds new light on the transfer of training problem that continues to undermine organisational change and human resource development. Some of the unique findings of the study can be found in the fact that the Expert Trainers could only recall a few intentions of the EMD modular training. The District Facilitators displayed limited knowledge of the disciplinary procedures in their areas of operation and there was limited conceptualisation of the EMD by the principals of schools. / Thesis (PhD (Education Policy Studies))--University of Pretoria, 2005. / Education Management and Policy Studies / unrestricted

This study develops an original theoretical model of critical managerially controllable factors that have high potential for achieving significant improvements in the (intermediate and ultimate) outcome(s) of product innovation efforts. To this end, the author draws on the relevant empirical literature and integrates four complementary theoretical perspectives, namely; the critical success factors (CSFs) approach, the resource-based view (RBV), the input-process-output (IPO) model, and the system(s) approach. The model (hereafter CFEMOs) aims to explicate the simultaneous direct and indirect/mediated interrelationships among the product innovation’s critical firm-based enablers (new-product fit-to-firm’s skills and resources, internal cross-functional integration, and top-management support), process execution proficiency, and performance outcomes (operation-level performance, product-level performance, and firm-level performance). Additionally, it aims to predict the variations of the process execution proficiency and the performance outcomes. The CFEMOs model was empirically tested using an online survey that was completed by 386 U.S. restaurants owners/senior executives on their recently innovated new menu-items. By utilising a partial least squares structural equation modelling, the statistical analysis substantiated that, compared to the models of the extant relevant empirical studies, the CFEMOs model has a broader scope and a superior predictive power. It simultaneously explains 72% of the process execution proficiency, 67% of the new menu-item superiority (quality, speed-to-market, and cost-efficiency), 76% of new menu-item performance (customer satisfaction, sales, and profits), and 75% of the new menu-item contribution to the overall restaurant performance (sales, profits, and market share). Furthermore, this study established that those restaurateurs who concurrently succeed in enhancing their internal cross-functional integration, top-management support, and new-product fit-to-firm’s skills and resources, descendingly ranked, would achieve high process execution proficiency, which subsequently would grant them superior operation-level performance, product-level performance, and firm-level performance. This thesis concludes by providing several key original contributions and crucial implications to product innovation research and practice, as well as offering several promising avenues for future research.

Diploma thesis Enterprise Social Networks - Critical Success Factors is, as its name sug-gests, deals with the area of Enterprise Social Networks, especially implementing into the businesses informatics. Since this is a relatively new technology, terminology, nor the prin-ciples aren't stabilize. That's why I choose target of this thesis to determine what critical factors leading to the success of the implementation Enterprise Social networks into the businesses informatics. These factors I gathered from available literature and published articles by foreign authors, and therefore it was necessary to verify the validity of these factors in the Czech market. The second target of this thesis was the categorization of Crit-ical Success Factors of implementing an Enterprise Social Networks by the Methodology for Adoption and Adaptation of Social Networks. To meet the first target I have to search available works on this topic. Gained Critical Suc-cess Factors I have, by using fusion through cluster analysis, merged into a unique clusters of Critical Success Factors. For them I have found out their relevance in Czech market us-ing questionnaire or interview. To meet the second target, I used the categorization of Enterprise Social Networks, which is described in the Methodology for Adoption and Adaptation of Social Networks. Indi-vidual clusters of Critical Success Factors I have assigned into specific categories using the paired comparisons. The result of this thesis is a collection of 20 unique Critical Success Factors that are accord-ing to the survey identified as relevant in terms of their impact on the success of implemen-tation Enterprise Social Networks into the business informatics. At the same time has been extended Methodology for Adoption and Adaptation of Social Networks by the point of Critical Success Factors view. Chapters 2, 3 and Chapter 4 have interpretative character. Their goals are to identify all the important concepts that appear in this thesis and classify them into context. The second part of Chapter 4 is devoted to research of Critical Success Factors of implementing Enter-prise Social Networks into the business informatics and merging them into unique clusters. Chapter 5 is devoted to verify the relevance of these clusters in the Czech market, and Chapter 6 provides categorization of verified clusters based on Methodology for Adoption and Adaptation of Social Networks.

The subject of this thesis is Microsoft Dynamics NAV 2013 ERP system implementation in functionally driven organization. The goal is to identify eventual problems, which can occur during the implementation of this system, and based on the findings deliver recommendations for the future projects to eliminate or minimize these problems. The scope of the theoretical section is the analysis of ERP market, specifications of ERP implementation projects, available methodologies, ERP system implementation strategies and finally the analysis of Microsoft Dynamics NAV 2013 implementation in specific company. During the research I managed to identify the most critical problems across the stages of ERP system Microsoft Dynamics NAV 2013 implementation. The results provide advice on how to choose suitable tools and procedures to minimize these problems.

This diploma thesis is concerned with the information systems used to support customer relationship management in organizations. The issue of CRM systems is discussed in this thesis in terms of their implementation and focusing on the banking sector. The aim of this work is to design the physical procedure of implementation of the CRM system in the banking sector, which will provide guidance, whose purpose will be to provide advice and highlighting the critical success factors in each phase of the project. The created instructions disposing fairly detailed description of each phase of the project will be very beneficial especially for banking institutions, which will be avoided well-known problems in the course of the project , and lead the CRM system implementation project to a successful conclusion. In the theoretical part the work user will be familiar with the theoretical concept of CRM and subsequently in detail with its sub-areas. Great emphasis is placed in this section in particular CRM processes. Subsequently, there will be presented the CRM systems itself, the basic distribution, functionality and, ultimately, their integration into the IS / ICT architecture of the organization. At the end of the theoretical part, the identification of the specific needs of the CRM system in terms of the banking sector will be performed. Practical work has been devoted to the implementation of the CRM system in the banking sector. In the introduction to this part the access to the draft proposal of the progress of implementation of CRM in banking sector is presented to the work user and consequently it is more generally introduced in the proposal itself. In order to thus created proposal considered is correct, this proposal was needed to confront the real CRM implementation projects in the real banking institution. Therefore, there is introduced a banking institution whose project of implementation of the CRM system will be compared with the designed physical procedure of implementation of the CRM system in other work parts. The conclusion then proceeded to a detailed presentation of the designed procedure and its confrontation with the real CRM implementation project in the banking sector.

Submitted by Nadir Basilio (nadirsb@uninove.br) on 2015-07-20T17:28:32Z No. of bitstreams: 1 Ernesto Stangueti.pdf: 896090 bytes, checksum: bf6900280e54b4847ee7b0f318f12749 (MD5) / Made available in DSpace on 2015-07-20T17:28:32Z (GMT). No. of bitstreams: 1 Ernesto Stangueti.pdf: 896090 bytes, checksum: bf6900280e54b4847ee7b0f318f12749 (MD5) Previous issue date: 2014-11-28 / Government agencies, in Brazil and in developed countries, have established guidelines for water safety in the community, in particular in the health care of immunocompromised pacients, in this case environments hospitals that receive such patients should provide higher standards for water quality by taking immediate action to prevent waterborne infections. This paper aims to assess how hospitals that perform bone marrow transplantation (BMT) manage the critical success factors in the prevention of water contamination of their patients and extract from these assessments a model of management of hospital logistics in relation to administrative processes needed for effective control of such infection. To this end, it was chosen a case study. The interviews were conducted with professional members of Commissions Infection Control in four hospitals located in São Paulo who perform BMT. The data were analyzed using the methodology of the Collective Subject Discourse (CSD) described by Lefèvre & Lefèvre (2003). The main management practices related to water contamination were: cleaning and disinfection of water tanks and bacteriological control, installation of filters for high power filtering at the point of use (taps and showers), supply of mineral water industrialized for consumption of patients of BMT unit, institution management committee comprising representatives from all areas involved in the operations of the BMT unit. Thus, this work contributes to technological and social practice through the development of a model of hospital logistics management, collaborating in preventing Related Infections at Health Care (IRAS) in units of BMT. / As agências governamentais, no Brasil e nos países desenvolvidos, têm estabelecido diretrizes para a segurança da água na comunidade, em específico nos ambientes de atendimento à saúde de pessoas imunocomprometidas, no caso, os hospitais que cuidam de tais pacientes devem fornecer padrões mais elevados para a qualidade da água tomando medidas imediatas na prevenção de infecções transmitidas pela água. Este trabalho tem como objetivo, avaliar a forma como os hospitais que realizam transplante de medula óssea (TMO) gerenciam os fatores críticos de sucesso na prevenção da contaminação hídrica de seus pacientes e extrair dessas avaliações um modelo de gestão de logística hospitalar em relação aos processos administrativos, necessários ao efetivo controle desse tipo de contaminação. Para tanto, optou-se pela estratégia de pesquisa de estudo de caso, com a realização de entrevistas junto a profissionais membros de Comissões de Controle de Infecção Hospitalar em quatro hospitais localizados no Município de São Paulo e que realizam TMO. As informações coletadas foram analisadas através da metodologia do Discurso do Sujeito Coletivo (DSC), baseado em Lefèvre & Lefèvre, (2003). Foram elencadas as principais práticas de gestão desses hospitais em relação à contaminação hídrica, sendo: limpeza e desinfecção de reservatórios de água e controle bacteriológico, instalação de filtros de alto poder de filtragem nos pontos de uso (torneiras e chuveiros), fornecimento de água mineral industrializada para consumo dos pacientes da unidade de TMO, instituição de comissão de gestão composta por representantes de todas as áreas envolvidas na manutenção das atividades da unidade de TMO. Dessa forma, este trabalho contribui com a prática tecnológica e social, através da estruturação de um modelo de gestão de logística hospitalar, colaborando na prevenção das Infecções Relacionadas à Assistência à Saúde (IRAS) em unidades de TMO.

Submitted by Nadir Basilio (nadirsb@uninove.br) on 2016-06-01T14:27:25Z No. of bitstreams: 1 Henrique Monte Mor Silva.pdf: 1406942 bytes, checksum: 7199e7f52d42745812d5c3d4ff245245 (MD5) / Made available in DSpace on 2016-06-01T14:27:25Z (GMT). No. of bitstreams: 1 Henrique Monte Mor Silva.pdf: 1406942 bytes, checksum: 7199e7f52d42745812d5c3d4ff245245 (MD5) Previous issue date: 2015-02-24 / As the competitiveness increases, organizations seek for practice and continuous improvement techniques. One approach that has been outstanding, both in academic and professional field, is Six Sigma. This approach provides several benefits for organizations. However, its implementation is often inhibited by numerous barriers. Several authors seek to study these barriers and to classify them according to their relevance levels, which may vary according to the characteristics of each organization. However, there have been many contradictions between the authors on this aspect. Moreover, there are few studies on the relevance of these barriers in relation to Brazilian organizations. How would these barriers be classified in level of importance when considering Brazilian organizations? In this case, would this classification change in relation to organizational characteristics? To try to answer these questions, this study proposed to conduct a survey that has involved an extensive literature review by which it was possible to identify 16 main existent barriers. This study is characterized as an applied research concerning the nature, with quantitative approach and exploratory and correlational goals. To this end, it is intended to use the survey as a method and the questionnaire as data collection instrument. Brazilian organizations selected for the study were confined to the automotive sector. In total, the study population is made up of 529 organizations, by which were obtained 40 valid questionnaires. The study revealed that, with relation to the analyzed organizations, the most important barrier is the lack of skill and training suitable for the implementation of Six Sigma. The study also revealed that organizational characteristics such as size or type (multinational or local) are able to influence the barriers relevance order. / À medida que a competitividade aumenta, as organizações buscam obter práticas e técnicas de melhoria contínua de seus processos produtivos. Uma abordagem que vem se destacando, tanto no ramo acadêmico quanto no ramo profissional, é o Seis Sigma. Esta abordagem proporciona diversos benefícios para as organizações. Entretanto, sua implementação é, muitas vezes, inibida por inúmeras barreiras. Diversos autores procuram estudar essas barreiras e classificá-las de acordo com seus níveis de relevância, que podem variar de acordo com as características de cada organização. No entanto, muitas são as contradições entre os autores sobre esse aspecto. Além disso, poucos estudos existem sobre a relevância dessas barreiras em relação às organizações brasileiras. Como seriam classificadas essas barreiras, em nível de relevância, ao se considerar em organizações brasileiras? Neste caso, a classificação se alteraria em relação às características organizacionais? Para tentar responder estas perguntas, o presente trabalho propôs a realização de uma pesquisa que envolveu uma extensa revisão da literatura pela qual se pôde identificar 16 principais barreiras existentes. Esta pesquisa é caracterizada como aplicada, quanto à natureza, quantitativa, quanto à abordagem, com objetivos exploratório e correlacional. Para tanto, utilizou-se como método a survey, cujo instrumento de coleta de dados foi o questionário. As organizações brasileiras selecionadas para o estudo restringiram-se ao setor automotivo. No total, a população estudada é composta por 529 organizações, das quais obtiveram-se 40 questionários respondidos válidos. A pesquisa revelou que, em relação às organizações analisadas, a barreira mais relevante é falta de habilidade e de treinamento adequado para a implementação do Seis Sigma. Também revelou que características organizacionais como o porte ou a abrangência (multinacional ou local) podem influenciar na ordem de relevância dessas barreiras.

There is enormous pressure on organizations that they need to change to become more efficient, andmany changes are related to IT. Tougher competition in the market forces organizations to beinnovative. Being innovative does not necessarily mean that you have product innovations but also thatyou best can take advantage of new knowledge. In recent years, many companies have replaced itslegacy systems with a fully integrated ERP system. Majority of these organizational changes, due to theimplementations of ERP, fail.It is one of the reasons that many researchers have been interested in identifying factors critical forsuccessful change. In this study are the most common critical success factors, according to previousstudies, set in contrast to the change process that was carried out on Axfood. Many people havehighlighted the change process in Axfood as a successful example and it is therefore interesting to see ifwe can draw some lessons from the successful example that may be of benefit to other companies.In addition to previous research on the subject, I use the theories of Change Management andAbsorption Ability as a theoretical frame of reference.The study shows that the work of change management and the work of strengthening the organization'sabsorption capacity were two parallel ongoing processes that are to be regarded as interdependent foroptimal success. Corporate management's commitment is also considered a critical success factor. Workwith change management is considered by the respondents to be essential for all organizational changes.The respondents emphasized the importance of not neglecting the work of continuously strengtheningthe organisation's absorption capacity. The respondents believe that the continuous work to strengthenAxfood's absorption capacity was what permeated the entire change process and is the key to successwith the change work. / Organisationer måste anpassas och därmed förändras för att fortleva. Flera av dessa förändringar ärrelaterade till IT. Ett ökat konkurrenstryck på marknaden har resulterat i organisationer förväntas varainnovativa. Att vara innovativ behöver nödvändigtvis inte innebära att man har produktinnovationerutan också att man på bästa sätt kan tillvara på ny kunskap. På senare år har många företag ersatt sinatidigare system med ett övergripande affärssystem. Med övergripande affärssystem menas att systemetger kontroll och översikt över hela verksamheten. Många av dessa organisationsförändringar, till följdav implementeringar av affärssystem, misslyckas. Misslyckas på så sätt att implementeringsprocessendrar över den planerade tiden och den tänkta budgeten, missnöje bland anställda uppstår och väsentligaffärsnytta drabbas. Många företag går in i en implementeringsprocess utan att riktigt veta vad de har att ståinför. Det är en av anledningar att flera forskare har varit intresserade av att identifiera faktorer som ärkritiska för en framgångsrik implementering av ett nytt affärssystem.Flera har lyft fram implementeringen av affärssystemet SAP på Axfood som ett framgångsrikt exempeloch därför är det intressant att se om vi kan dra några lärdomar från det som kan komma andra till del.Förutom tidigare forskning i ämnet, använder jag mig av teorierna Förändringsledning ochAbsorptionsförmåga som en teoretisk referensram. Av studien framgår att arbetet medförändringsledning och arbetet med att stärka organisationens absorptionsförmåga var två parallelltpågående processer som är att betrakta som ömsesidigt beroende för optimal framgång.Företagsledningens engagemang betraktas också som en kritisk framgångsfaktor. Arbete medförändringsledning anses av respondenterna som essentiellt för alla organisationsförändringar.Respondenterna framhävde vikten av att inte försumma arbetet med att kontinuerligt stärkaorganisationens absorptionsförmåga. Respondenterna menar att det kontinuerliga arbetet med att stärkaAxfoods absorptionsförmåga var det som genomsyrade hela förändringsprocessen och är nyckeln tillframgång med förändringsarbetet.

<p>In the field of the construction industry, the research work has been widely focused on identifying key performance indicators and critical success factors without assessing the impact of conflict environment factors. This study focusses on the impact of post-conflict environment factors on local construction organization performance. This research presents a performance prediction model comprising the effect of post-conflict environment factors on construction organization performance. The proposed framework of this study has four stages: identify key performance indicators (KPIs), identify post-conflict environment impacting factors, determine critical success factors (CSFs), and formulate success strategy to improve performance. Analytical hierarchy process (AHP) and multiple linear regression (MLR) techniques are applied to analyze the data.</p> <p>The study finding indicates that there is a significant relationship between the post-conflict condition impacting factors and local construction organization performance, which is insufficiently studied in previous research work. Thus, the developed framework will benefit academic scholars and industry practitioners to analyze and evaluate challenges and opportunities caused by different external environment conditions in the post-conflict construction industry. </p>