Purpose: The purpose of this thesis is to describe and analyse the factors that contribute to the successful ERP system implementation, the stakeholders of ERP system and how these stakeholders are related to CSFs of ERP system implementation. Design/ methodology/ approach: The research methodology approach chosen for this research is based on reality and clear research which includes qualitative and quantitative method for collecting and analysing data. Data for this research consists of secondary data, gathered by conducting a critical literature review of research papers published by journals, magazines and books.  The content analysis and comparative study methods are used to analyse data. Findings: Seventeen CSFs that are considered to contribute to ERP implementation success have been identified in accordance with their prioritization where twelve of them have been described; by analyzing some widely accepted in prior researches. Three stakeholders of ERP such as “Top management, IT professionals and End-users” have been identified and their involvement in the ERP implementation has been described. The result revealed that several CSFs of ERP such as “user training and involvement, ERP teamwork and selection of ERP are directly related to End-users”. The findings also revealed that Top management are related to majority of CSFs such as “top management support and commitment, change management, business plan and vision, system quality, project management, effective communication plan, selection of ERP, monitoring and focused performance evaluation, project champion, and business and IT infrastructure”. The result from analysis also showed a correlation between IT professionals and several CSFs such as “selection of ERP, system quality, user training and involvement, post-implementation evaluation, business plan and vision, change management, ERP teamwork, effective communication plan, and business and IT infrastructure”.

Att implementera ett beslutsstöd i en organisation är en resurskrävande och komplicerad uppgift där problem ofta uppstår. Syftet med denna studie är därför att identifiera de kritiska framgångsfaktorer som ideella organisationer bör ta hänsyn till när de implementerar ett beslutsstöd. Studien har genomförts med hjälp av intervjuer med ideella organisationer i välgörenhetssektorn. Erhållen empiri har analyserats utifrån Yeoh and Koronios Model of critical success factors for BI systems som ansats. Vår studie redogör hur och om Yeoh och Koronios (2010) faktorer har kommit att spela en betydande roll för de organisationer vi intervjuat. Resultatet av studien redovisar en uppsättning kritiska framgångsfaktorer vi lyckas identifiera i relation till vår ansats. Vi redovisar även vilka specifika framgångsfaktorer vi kunnat identifiera för ideella organisationer.

The socioeconomic, political and cultural changes faced in recent decades, as a result of accelerated dynamics that characterize the contemporary global scenario, come changing routines and living ways. Inserted in this scope, individuals and organizations require constant adaptation to new realities imposed by external situations. Until then, the business organizations had never the necessity to transpose this sizes. In this direction, the impression is that all corporate proposals and actions undertaken do not supply completely, or at least not for a long time, the stability of a particular organization in the current market. Thus, all methodologies, tools and systems to assist employees to organizational management are valid, however, as the study authors argue that follows, without performance measurement do not exist management. In instead, is possible affirm that the main focus of this research is the proposition of organizational performance evaluation model of the metal mechanic sector. In order to achieve the objective referred to above, as well as the specific objectives was necessary to perform a theoretical and conceptual survey, to better set the author about the analyzed sector, as well as related topics such as competitiveness, strategic management, competitive strategy, competitive advantage, organizational performance assessment and critical success factors. For test the model of organizational evaluation proposed, launched a multi study procedure where two companies, located in the Rio Grande do Sul state (Vale do Rio Pardo). In this way, the model aims to provide a tool to assist administrators of metal mechanic companies in their decision making, while academically emerges a new instrument for analysis and future studies. / As mudanças socioeconômicas, políticas e culturais enfrentadas nas últimas décadas, em decorrência das aceleradas dinâmicas que caracterizam o cenário global contemporâneo, vêm alterando rotinas e formas de viver. Inseridos neste escopo, indivíduos e organizações necessitam de constantes adaptações às novas realidades impostas pelas conjunturas externas. Até então, as organizações empresariais nunca haviam tido a necessidade de transpor por tamanhos desafios. Nesta direção, tem-se a impressão de que todas as ações coorporativas propostas e realizadas não suprem por completo, ou pelo menos não por longo prazo, a estabilidade de uma determinada organização no mercado atual. Assim, todas as metodologias, ferramentas e sistemas empregados no auxílio à gestão organizacional são válidas, porém, conforme defendem autores explorados no estudo que se segue, sem medição de desempenho não há gerenciamento. Circunscrevendo o foco de análise desta pesquisa, cabe citar o objetivo geral do estudo que se apresenta, sendo este, a proposição de uma modelagem de avaliação de desempenho organizacional do setor metal mecânico. No intuito de atingir o objetivo supracitado, bem como os objetivos específicos, mostrou-se necessário realizar um levantamento teórico e conceitual para melhor ambientar o autor acerca do setor analisado, assim como de temáticas afins, como a competitividade, a gestão estratégica, estratégia competitiva, vantagens competitivas, avaliação de desempenho organizacional e fatores críticos de sucesso. São delimitadas ainda as bases para o modelo proposto, bem como os seus instrumentos e aspectos metodológicos. A fim de testar a modelagem de avaliação de desempenho organizacional do setor metal mecânico proposto, lançou-se mão do procedimento do estudo de multi casos em duas empresas do referido setor, localizadas na região Sul do Brasil Vale do Rio Pardo-RS. Tornou-se possível assim, avaliar o desempenho organizacional das empresas partícipes a partir de seus fatores críticos de sucesso. Desta forma, a modelagem visa disponibilizar uma ferramenta para auxiliar os gestores de empresas do setor metal mecânico em suas tomadas de decisões, enquanto que academicamente emerge um novo instrumento para análise e lapidações futuras.

Syftet med denna magisteruppsats är att undersöka vad som menas med ett lyckat projekt, vilka är de kritiska framgångsfaktorer för anläggningsprojekt och hur utvärderas anläggningsprojekt i praktiken.     Detta syfte prövades genom kvalitativa intervjuundersökningar i form av inledande studie som utgörs av personliga strukturerade intervjuer med öppna/ fria svarsalternativ baserat på mina kollegor ifrån Fastighet- och serviceförvaltningen, med fokus på anläggningsprojekt där beställaren är Gislaveds kommun och dels genom telefonintervjuer med projektledare och chefer ifrån PEAB, NCC, Accent Arkitekter, Weedo Tech med mera. Empiriskt erhållna data analyseras utifrån tre analysmodeller; vad är ett lyckat projekt (fråga 1,2), kritiska framgångsfaktorer (fråga 3,4,5,6 och 9) och analysmodell för hur utvärderas projekt (7,8).   Det framkom att hälften av respondenterna definierade ett lyckat anläggningsprojekt enligt projekttriangeln. Medan hälften av svarande definierade ett lyckat anläggningsprojekt enligt en vidareutveckling av projekttriangeln med kundnöjdhet. Det framhålls att kompetens, engagemang, tydligt uppdrag, god planering, tillräcklig budget, bra förstudie och projektering, organisation och ledning är de faktorer som främjar ett lyckat projekt. Härvidlag framhålls det att det unika för denna studie, dvs det som avviker ifrån vetenskapliga teorier och analysmodellen är det har tillkommit nya faktorer såsom samsyn, partnering, bra förstudie och projektering. Gällande dem kritiska framgångsfaktorer så är det enligt respondenter förstudie, kompetens, engagemang, ekonomi, tidsplaner, tydligt uppdrag, kommunikation och ledarskap. Det framkom i denna studie att det som avviker ifrån vetenskapliga teorier och analysmodellen är utökning med andra kritiska framgångsfaktorer har såsom förstudie, tidsplaner och kommunikation. Min slutsats är att det stämmer så som flera studier tyder på att det inte går att identifiera några generella allmängiltiga framgångsfaktorer (L. Ljung 2011) utan det är fallspecifikt som i det här fallet där det fallspecifika för bygg- och anläggningsprojekt som utkristalliserats är partnering och projektering. Slutsatsen är också att framgångsfaktorer varierar beroende på projektets storlek, komplexitet och tekniska osäkerhet. Beträffande hur anläggningsprojekt utvärderas i praktiken så framhålls det att projekt utvärderas i stort sett utifrån projekttriangel men med en modifierad och utökad variant enligt analysmodellen ovan, där kundnöjdhetsindex har lagts till. Gällande den kontinuerliga utvärderingen under projektets gång så framkom det i denna studie att även funktionskrav, ÄTA (ändrings och tilläggsarbeten) och arbetsmiljöplan följs upp och utvärderas. Min slutsats är att projekttriangeln har lämnat starka avtryck även i utvärderingen av projekt med viss modifiering där det tagits hänsyn till kvalitetsarbetet. / The purpose of this master's thesis is to investigate what is meant by a successful project, which are the critical success factors for construction projects and how evaluated construction projects are in practice. This purpose was tested through qualitative interview studies in the form of an initial study consisting of personal structured interviews with open / free answer options based on my colleagues from the Real Estate and Service Administration, focusing on construction projects where the client is Gislaved municipality and partly by telephone interviews with project managers and managers from PEAB, NCC, Accent Architects, Weedo Tech and more. Empirically obtained data is analyzed on the basis of three analysis models; What is a successful project (question 1.2), critical success factors (questions 3,4,5,6 and 9) and analysis model for evaluating projects (7.8). It was found that half of respondents defined a successful construction project according to the project triangle. While half of respondents defined a successful construction project according to a further development of the project triangle with customer satisfaction. It is emphasized that skills, dedication, clear assignments, good planning, adequate budget, good study and design, organization and management are the factors that promote a successful project. In this respect, it is emphasized that the unique nature of this study, ie, which differs from scientific theories and the analysis model, has brought about new factors such as consensus, partnering, good study and design. Concerning them, critical success factors, according to the respondents, are preliminary studies, skills, commitment, economics, schedules, clear assignments, communication and leadership. It was found in this study that what differs from scientific theories and the analysis model is expansion with other critical success factors such as preliminary studies, schedules and communication. My conclusion is that several studies suggest that it is not possible to identify any general all-important success factors (L. Ljung 2011), but case-specific as in this case where case-specific for construction projects that have been crystallized is partnering and design. The conclusion is also that success factors vary depending on the size, complexity and technical uncertainty of the project. In terms of how the projects are evaluated in practice, it is emphasized that projects are evaluated largely on the basis of a project triangle but with a modified and expanded variant according to the analysis model above, where customer satisfaction index has been added. Regarding the continuous evaluation during the course of the project, it was found in this study that functional requirements, ÄTA (Changes and additional work) and work environment plan are also monitored and evaluated. My conclusion is that the project triangle has given strong impression even in the evaluation of projects with some modification taking account of quality work.

South Africa has witnessed radical policy reforms since the advent of the new democratic dispensation in 1994. As provincial, district and local practitioners developed responses to those new national education policies, implementation issues were revealed in all their complexity. Policy implementation became one of the most difficult challenges South Africa had to contend with. It necessitated the development of the capacity of the state and its people to implement policy. The complexities of the people development environment in South Africa create a range of challenges for development. The lack of multi-level empirical data on training effects continues to exacerbate this state of affairs. This context requires that comprehensive assessment mechanisms be put in place for training programmes aimed at the realisation of policy goals. The broad purpose of this inquiry, therefore, is to determine the impact of an education management development training intervention as it passes through different levels of the education system in South Africa - national, provincial, district and local. The following key questions guided this investigation. Firstly, how do stakeholder understandings of “education management development” transfer from one level to another in a cascade model of training? And secondly, what is the operational impact of an education management development-training programme at the different levels (i.e., province, district and school) of the education system? Questionnaires, free attitude interviews and observations were used as key data collection instruments. Data was analysed using a combination of quantitative and qualitative strategies for making sense of the training information. Data was interpreted against the backdrop of the literature on the “transfer of training”, and these findings are represented in the last three chapters of this thesis. This research generated four major findings, with a variety of subsidiary findings, which deepen our insights into policy implementation as it relates to education management development in South Africa. Some of the major findings of this study are that: a) The organisers did not in the first place conduct the baseline study on training needs and secondly, they did not take into consideration the organisational requirements of the anticipated training. This anomaly could ultimately compromise the outcomes of this intervention. b) The policy deployment processes of the North West Department of Education (of ensuring that the governmental policies for quality, cost and service delivery are understood from the highest to the lowest level of the organisation) are fraught with problems that undermined basic understandings of the Education Management Development training programme which was conducted between 1998 – 2000. c) Successful policy implementation depends crucially on resource allocation and, in the case of the Education Management Development Training Programme, the nature and magnitude of allocated resources e.g., transport provision could not guarantee positive training results; and d) The overly rationalistic view adopted by the trainers of the Education Management development-training programme did not take into account the complex contexts within which change unfolds. Resultantly, the changing of the roles of facilitators could not be planned-for in advance. The significance of this study is that it identifies the barriers to learning in training events, and sheds new light on the transfer of training problem that continues to undermine organisational change and human resource development. Some of the unique findings of the study can be found in the fact that the Expert Trainers could only recall a few intentions of the EMD modular training. The District Facilitators displayed limited knowledge of the disciplinary procedures in their areas of operation and there was limited conceptualisation of the EMD by the principals of schools. / Thesis (PhD (Education Policy Studies))--University of Pretoria, 2005. / Education Management and Policy Studies / unrestricted

This study develops an original theoretical model of critical managerially controllable factors that have high potential for achieving significant improvements in the (intermediate and ultimate) outcome(s) of product innovation efforts. To this end, the author draws on the relevant empirical literature and integrates four complementary theoretical perspectives, namely; the critical success factors (CSFs) approach, the resource-based view (RBV), the input-process-output (IPO) model, and the system(s) approach. The model (hereafter CFEMOs) aims to explicate the simultaneous direct and indirect/mediated interrelationships among the product innovation’s critical firm-based enablers (new-product fit-to-firm’s skills and resources, internal cross-functional integration, and top-management support), process execution proficiency, and performance outcomes (operation-level performance, product-level performance, and firm-level performance). Additionally, it aims to predict the variations of the process execution proficiency and the performance outcomes. The CFEMOs model was empirically tested using an online survey that was completed by 386 U.S. restaurants owners/senior executives on their recently innovated new menu-items. By utilising a partial least squares structural equation modelling, the statistical analysis substantiated that, compared to the models of the extant relevant empirical studies, the CFEMOs model has a broader scope and a superior predictive power. It simultaneously explains 72% of the process execution proficiency, 67% of the new menu-item superiority (quality, speed-to-market, and cost-efficiency), 76% of new menu-item performance (customer satisfaction, sales, and profits), and 75% of the new menu-item contribution to the overall restaurant performance (sales, profits, and market share). Furthermore, this study established that those restaurateurs who concurrently succeed in enhancing their internal cross-functional integration, top-management support, and new-product fit-to-firm’s skills and resources, descendingly ranked, would achieve high process execution proficiency, which subsequently would grant them superior operation-level performance, product-level performance, and firm-level performance. This thesis concludes by providing several key original contributions and crucial implications to product innovation research and practice, as well as offering several promising avenues for future research.

The main objective of this thesis is to create a list of critical success factors (CSF) of Business Intelligence implementation in the non-commercial sector and check this list in practice on real projects. Part of the thesis is also the summary of all specifics and differences of BI implementation in public sector and the view of usage possibilities of BI in this sector in relationship on already implemented projects in the Czech Republic so and abroad. The thesis is composed of theoretical and practical part. Theoretical part is focused on problems related to this area, especially analyses the present state of BI in public sector and features specifics and differences related to BI implementation in this area. Further also describes all significant critical success factors of BI implementation in general. Practical part is then aimed on particular verification of Business Intelligence CSFs on real projects realized in non-commercial sector inside of the Czech Republic. As a main tool for obtaining needed and objective information were used managed interviews with competent deputies of submitter (customer) and supplier of particular BI solution. The main contribution of this thesis is determination of differences, but also consistent components of Business Intelligence implementation in non-commercial sector compared to private sector with emphasis on critical success factors. Significant is also the comprehensive view of possibilities and advantages of BI usage in public sector, created by analysis of already implemented projects. These achieved results can be utilized by future (and contemporary) suppliers and submitters of BI projects, but also of other projects from information science area.

The topic of this diploma thesis is "Critical success factors of Enterprise Resource Planning Systems in Small and Medium Sized Enterprises" Firstly, the terms enterprise resource planning system, small and medium sized enterprise and critical factor are defined. Part of this thesis is also dedicated to the importance of those systems in small and medium sized enterprises and the supply of products on the market is described as well. The importance of enterprise resource planning systems for this segment of customers is still growing and the number of products offered is quite wide. Customers have unambiguously preferred Czech solutions. Next part of the thesis contains critical factors literature search -- analysis of two studies. Conceptual model of critical factors is made on the basis of findings and comparison of those two studies. The relevance of this model is verified by the analysis of case studies of enterprise resource planning system implementations in small and medium sized enterprises. These case studies were downloaded from websites of system vendors. On the basis of new findings, new model was designed. Each critical factor is described in each part of the thesis to help understand under which circumstances it was used. Finally, the model is assessed.

Diploma thesis Enterprise Social Networks - Critical Success Factors is, as its name sug-gests, deals with the area of Enterprise Social Networks, especially implementing into the businesses informatics. Since this is a relatively new technology, terminology, nor the prin-ciples aren't stabilize. That's why I choose target of this thesis to determine what critical factors leading to the success of the implementation Enterprise Social networks into the businesses informatics. These factors I gathered from available literature and published articles by foreign authors, and therefore it was necessary to verify the validity of these factors in the Czech market. The second target of this thesis was the categorization of Crit-ical Success Factors of implementing an Enterprise Social Networks by the Methodology for Adoption and Adaptation of Social Networks. To meet the first target I have to search available works on this topic. Gained Critical Suc-cess Factors I have, by using fusion through cluster analysis, merged into a unique clusters of Critical Success Factors. For them I have found out their relevance in Czech market us-ing questionnaire or interview. To meet the second target, I used the categorization of Enterprise Social Networks, which is described in the Methodology for Adoption and Adaptation of Social Networks. Indi-vidual clusters of Critical Success Factors I have assigned into specific categories using the paired comparisons. The result of this thesis is a collection of 20 unique Critical Success Factors that are accord-ing to the survey identified as relevant in terms of their impact on the success of implemen-tation Enterprise Social Networks into the business informatics. At the same time has been extended Methodology for Adoption and Adaptation of Social Networks by the point of Critical Success Factors view. Chapters 2, 3 and Chapter 4 have interpretative character. Their goals are to identify all the important concepts that appear in this thesis and classify them into context. The second part of Chapter 4 is devoted to research of Critical Success Factors of implementing Enter-prise Social Networks into the business informatics and merging them into unique clusters. Chapter 5 is devoted to verify the relevance of these clusters in the Czech market, and Chapter 6 provides categorization of verified clusters based on Methodology for Adoption and Adaptation of Social Networks.

The subject of this thesis is Microsoft Dynamics NAV 2013 ERP system implementation in functionally driven organization. The goal is to identify eventual problems, which can occur during the implementation of this system, and based on the findings deliver recommendations for the future projects to eliminate or minimize these problems. The scope of the theoretical section is the analysis of ERP market, specifications of ERP implementation projects, available methodologies, ERP system implementation strategies and finally the analysis of Microsoft Dynamics NAV 2013 implementation in specific company. During the research I managed to identify the most critical problems across the stages of ERP system Microsoft Dynamics NAV 2013 implementation. The results provide advice on how to choose suitable tools and procedures to minimize these problems.