The rapid advancement in technology-based systems, especially those related to the Internet and World Wide Web, has led to fundamental changes in how banks interact with customers. These developments have propelled banks to be innovative and use alternative delivery channels such as electronic banking with a view to attract more customers, create value for customers, enhance customer satisfaction and ultimately obtain customer loyalty. Within the South African context, a gap in research was identified that dealt with the conceptualisation and measurement of electronic banking service quality. Furthermore, no single empirical or conceptual study could be found that put up the four constructs identified in this study that tested the causal relationships of these constructs. Against this backdrop, the study‘s principal objective was to develop and validate a measuring scale of electronic banking service quality for the South African banking sector. The study also sought to determine the causal relationships amongst the four constructs of the study, namely electronic banking service quality, customer value, customer satisfaction and customer loyalty. To address these research objectives, the study applied a two-phase design in conducting the research in an effort of enhancing and maximising the outcome of this research endeavour. Phase I of this study comprised a literature review and focus group interviews (qualitative research). An extensive literature review was conducted as an inductive method to build the theoretical foundation of the study, generate the initial pool of items, and define and conceptualise the constructs. Using a deductive method, the focus group interviews were used to generate original items for the development of the scale. Phase II of the study comprised scale refinement and validation of the scale through various interactive statistical applications such as exploratory factor analysis (EFA) and structural equation modelling (SEM) (quantitative method). Using an exploratory factor analysis, eight determinant dimensions were extracted that constitute electronic banking service quality (EBSQ). These dimensions in accordance of their importance are reliability, system availability, privacy and security, website aesthetics, ease of use, functionality, efficiency, and contact and responsiveness. The Pearson‘s correlation coefficient between each of the eight dimensions and EBSQ was above 0.6 at p<0.01 level of significance showing practical significance. Similarly, the Pearson‘s correlation coefficient among the four constructs, namely EBSQ, customer value, customer satisfaction and customer loyalty, revealed that there are evidence positive linear correlations among these constructs. T-test statistics and non-parametric correlations were computed to determine the influence of demographic variables such as gender, age, education and income on the perceptions of customers of electronic banking service quality dimensions, electronic banking service quality as a whole, customer value, customer satisfaction and customer loyalty. Employing comprehensive and best practice (inductive and deductive research methods), a measuring scale has been developed and validated for the South African banking sector (primary objective of this study). The purification and validation of the scale involved rigorous statistical methods including exploratory factor analysis followed by confirmatory factor analysis through structural equation modelling (SEM) to ensure the reliability, validity and robustness of the scale. Moreover, the study endeavoured to contribute to the theoretical conceptualisation of electronic banking service quality (EBSQ), which is a relatively new concept in South Africa, and indeed, globally. Eight dimensions of EBSQ have identified and operational definition provided for. The dimensions identified in this research can be used to better understand EBSQ, and to measure and improve service quality levels in the banking sector. Ultimately, a model has been proposed providing South African banks with an instrument to measure, manage, and improve their electronic banking service quality. The model has established the building blocks of electronic banking service quality by identifying the main dimensions or attributes of electronic banking service quality that can be used to improve service quality levels. Furthermore, the study determined the causal relationships among four constructs, namely (I) electronic banking service quality (EBSQ), (II) customer value, (III) customer satisfaction and (IV) customer loyalty through regression path estimates (coefficients), mediation analysis and standardised regression weights. Understanding the intricate relationships among these constructs will definitely enhance the banks‘ approach to customer relationship management (CRM) in this digital era in their quest to provide quality services and devise appropriate customer service solutions. In light of the findings of this research, several managerial implications and recommendations are offered. Amongst others, the research revealed that reliability, privacy and security are the top concerns customers have with regard to electronic banking. Therefore, it is recommended that banks invest in the robustness of the websites for banking transactions by using cutting-edge technology to protect their customers from illicit criminal activity, as security and trust are of crucial importance to customers when engaging in online transactions. The sample size (310) used in this research is consistent with previously developed and validated scales and sufficiently meets the requirements of sample adequacy for the study of this nature. Using the scale developed and validated in this study, future research endeavours are recommended to use a bigger sample size to test the robustness of this scale, and obtain more exact and organisation-specific customer perceptions of electronic banking services. It may be worthwhile for future studies to consider developing a measuring instrument from a different perspective, that is, from other customer groups, namely internal customers (employees) of the banks. / PhD (Marketing Management)--North-West University, Vaal Triangle Campus, 2015.

The rapid advancement in technology-based systems, especially those related to the Internet and World Wide Web, has led to fundamental changes in how banks interact with customers. These developments have propelled banks to be innovative and use alternative delivery channels such as electronic banking with a view to attract more customers, create value for customers, enhance customer satisfaction and ultimately obtain customer loyalty. Within the South African context, a gap in research was identified that dealt with the conceptualisation and measurement of electronic banking service quality. Furthermore, no single empirical or conceptual study could be found that put up the four constructs identified in this study that tested the causal relationships of these constructs. Against this backdrop, the study‘s principal objective was to develop and validate a measuring scale of electronic banking service quality for the South African banking sector. The study also sought to determine the causal relationships amongst the four constructs of the study, namely electronic banking service quality, customer value, customer satisfaction and customer loyalty. To address these research objectives, the study applied a two-phase design in conducting the research in an effort of enhancing and maximising the outcome of this research endeavour. Phase I of this study comprised a literature review and focus group interviews (qualitative research). An extensive literature review was conducted as an inductive method to build the theoretical foundation of the study, generate the initial pool of items, and define and conceptualise the constructs. Using a deductive method, the focus group interviews were used to generate original items for the development of the scale. Phase II of the study comprised scale refinement and validation of the scale through various interactive statistical applications such as exploratory factor analysis (EFA) and structural equation modelling (SEM) (quantitative method). Using an exploratory factor analysis, eight determinant dimensions were extracted that constitute electronic banking service quality (EBSQ). These dimensions in accordance of their importance are reliability, system availability, privacy and security, website aesthetics, ease of use, functionality, efficiency, and contact and responsiveness. The Pearson‘s correlation coefficient between each of the eight dimensions and EBSQ was above 0.6 at p<0.01 level of significance showing practical significance. Similarly, the Pearson‘s correlation coefficient among the four constructs, namely EBSQ, customer value, customer satisfaction and customer loyalty, revealed that there are evidence positive linear correlations among these constructs. T-test statistics and non-parametric correlations were computed to determine the influence of demographic variables such as gender, age, education and income on the perceptions of customers of electronic banking service quality dimensions, electronic banking service quality as a whole, customer value, customer satisfaction and customer loyalty. Employing comprehensive and best practice (inductive and deductive research methods), a measuring scale has been developed and validated for the South African banking sector (primary objective of this study). The purification and validation of the scale involved rigorous statistical methods including exploratory factor analysis followed by confirmatory factor analysis through structural equation modelling (SEM) to ensure the reliability, validity and robustness of the scale. Moreover, the study endeavoured to contribute to the theoretical conceptualisation of electronic banking service quality (EBSQ), which is a relatively new concept in South Africa, and indeed, globally. Eight dimensions of EBSQ have identified and operational definition provided for. The dimensions identified in this research can be used to better understand EBSQ, and to measure and improve service quality levels in the banking sector. Ultimately, a model has been proposed providing South African banks with an instrument to measure, manage, and improve their electronic banking service quality. The model has established the building blocks of electronic banking service quality by identifying the main dimensions or attributes of electronic banking service quality that can be used to improve service quality levels. Furthermore, the study determined the causal relationships among four constructs, namely (I) electronic banking service quality (EBSQ), (II) customer value, (III) customer satisfaction and (IV) customer loyalty through regression path estimates (coefficients), mediation analysis and standardised regression weights. Understanding the intricate relationships among these constructs will definitely enhance the banks‘ approach to customer relationship management (CRM) in this digital era in their quest to provide quality services and devise appropriate customer service solutions. In light of the findings of this research, several managerial implications and recommendations are offered. Amongst others, the research revealed that reliability, privacy and security are the top concerns customers have with regard to electronic banking. Therefore, it is recommended that banks invest in the robustness of the websites for banking transactions by using cutting-edge technology to protect their customers from illicit criminal activity, as security and trust are of crucial importance to customers when engaging in online transactions. The sample size (310) used in this research is consistent with previously developed and validated scales and sufficiently meets the requirements of sample adequacy for the study of this nature. Using the scale developed and validated in this study, future research endeavours are recommended to use a bigger sample size to test the robustness of this scale, and obtain more exact and organisation-specific customer perceptions of electronic banking services. It may be worthwhile for future studies to consider developing a measuring instrument from a different perspective, that is, from other customer groups, namely internal customers (employees) of the banks. / PhD (Marketing Management)--North-West University, Vaal Triangle Campus, 2015.

The "psychological contract" is one of today's hottest buzzwords. In this ever­ continuing competitive and changing environment rapid organisational and managerial change is required to enable business and organisations to survive. The objective of this research was to investigate the extent to which opinions of employees about the various psychological contract dimensions can influence the overall employment relationship. A literature survey concerning the psychological contract construct, its dimensions and the variables affecting the psychological contract was done. A sample of 394 employees within an Auditing firm was obtained, from which three departments (Management Consulting, Auditing and Information Systems) employees opinions on the psychological contract dimensions were compared. The results of the empirical study indicated that there are comparable differences in employee's perceptions of the various dimensions of the psychological contract. / Industrial and Organisational Psychology / M.A. (Industrial Psychology)

Aim: The overall aim was to create knowledge about what it means to live with bipolar disorder from an existential perspective, both for individuals with the diagnosis and for their close relatives.Method: An existential perspective in this context entails that it is explored and described from a lifeworld perspective of individuals who in various ways experience that which is termed as bipolar disorder. The lifeworld phenomenological approach Reflective Lifeworld Research (RLR) was used in the four empirical studies. Meaning-oriented interviews and analysis were conducted following the leading methodological principles of the chosen scientific approach. A synthesis, based on lifeworld hermeneutic existential philosophy, then presents how it is possible to understand the perspective of individuals with bipolar disorder and their close relatives as a coherent whole.Findings and conclusions: A magnitude and complexity of experiencing, which means that life with bipolar disorder is characterized by extra dimensions, specific tension and contradictions, has been elucidated. Knowledge of the meaning of these aspects enables for the persons with the illness and for their close relatives to understand, to put words to, and to communicate how their life is and what they need, which in turn enhances their ability to influence their lives. It also increases the opportunities for professional caregivers to develop care, both in content and organization, so that it can meet the actual needs of those concerned in an adequate way.Living with bipolar disorder means so much more than the usual description with changes between episodes of depression and mania. The diagnosis “bipolar disorder” thus appears to be an inadequate label that only reflects the more obvious and visible dimensions of the illness, while those that characterize life in its entirety remain hidden.The thesis also shows that the importance of the common everyday life of persons with bipolar disorder and their close relatives should be highlighted as the most important factor in a liveable existence. A change in the view of mental health care is thus needed; a change that is characterized by consensus, collaboration and transparent communication between the person with the illness, their close relatives and mental health care. The common goal should be about meeting actual needs, and to strengthen a profound connectedness in order to make everyday life more liveable. / Disputationen sker den 2012-11-16, Sal Myrdal, Hus K, Växjö, kl. 10:30.

This dissertation examines key areas in ontology through the intersection of metaphysics and physics. I argue that modern physics gives us good cause to look for new metaphysical models in place of the classical conceptions of ‘object' and ‘space'. Part I addresses the object in itself, wherein I argue that physics, along with various philosophical concerns, encourages us to re-evaluate the intrinsic/ extrinsic distinction in favour of new classifications. In particular, I use conclusions of relativity theory and the acquisition of mass via the Higgs field as indications of the inadequacy of intrinsicality, concluding that the distinction is more trouble than it is worth. Part II examines the intersection of objects and space, wherein I criticise substantivalism and promote singular fundamental ontologies like relationalism and supersubstantivalism. I examine phenomena like spatial expansion and field theory as well as separability issues more generally to emphasise the lack of rationale for a substance dualism of ‘object material' and ‘space material'. I also challenge the coherence of substantivalism's ‘occupation relation' and the ease of interpreting mathematical models into physical terms. I conclude that, again, the classical notion of ‘object' and its substantival framework are misplaced and should be put aside in favour of developing monistic ontologies. Part III looks at space in itself and the properties commonly attributed to it. I explore issues of separability using key experiments, and what makes spaces ‘physically real', before an extended examination of dimensions and dimensionality, highlighting the confusion physicists express toward such a ubiquitous concept in modern physical theories. I also explore how we use dimensions and reasons for adopting realist or instrumentalist approaches toward them, arguing that much more work should be focused on this area. I conclude with ways in which physics motivates new metaphysical models and suggest improvements for future methodological partnerships.

Angular distributions of jet pairs (dijets) produced in proton-proton collisions at a centre-of- mass energy √s = 7 TeV have been studied with the ATLAS detector at the Large Hadron Collider using the full 2011 data set with an integrated luminosity of 4.8 fb−1, and reaching dijet masses up to 4.5 TeV. All angular distributions are consistent with QCD predictions. Analysis of the dijet angular distribution, using a novel technique simultaneously employing the dijet mass, is employed. This analysis is sensitive to both resonant new physics and phenomena with a slow-onset in mass. Using this technique, new exclusion limits have been set at 95% credibility level for several hypotheses of physics beyond the standard model including: quantum gravity scales, with 6 extra dimensions, below 4.11 TeV, quark contact interactions below a compositeness scale of 7.6 TeV, and excited quarks with a mass below 2.75 TeV. In a large and complex scientific experiment, such as ATLAS, the collection, management and usability of coherent data and metadata is a challenging operation. The availability of these data to physicists within the experiment is essential to all analysis efforts. A new web-based interface called “RunBrowser”, which makes ATLAS and LHC operations data available to the ATLAS Collaboration, is introduced.

The study of organisations’ information security cultures has attracted scholars as well as healthcare services industry to research the topic and find appropriate tools and approaches to develop a positive culture. The vast majority of studies in Saudi national health services are on the use of technology to protect and secure health services information. On the other hand, there is a lack of research on the role and impact of an organisation’s cultural dimensions on information security. This research investigated and analysed the role and impact of cultural dimensions on information security in Saudi Arabia health service. Hypotheses were tested and two surveys were carried out in order to collect data and information from three major hospitals in Saudi Arabia (SA). The first survey identified the main cultural-dimension problems in SA health services and developed an initial information security culture framework model. The second survey evaluated and tested the developed framework model to test its usefulness, reliability and applicability. The model is based on human behaviour theory, where the individual’s attitude is the key element of the individual’s intention to behave as well as of his or her actual behaviour. The research identified a set of cultural and sub-cultural dimensions in SA health information security and services.

På grund av globaliseringen har konkurrensen mellan städer på senare tid ökat. Platser kan differentiera sig genom att arbeta med uppmärksamhet, inflytande, marknader, företag och evenemang. Detta medför att platsernas roll har förändrats där det riktas ett rampljus mot konstruktionen av platsvarumärke. Politiska dimensioner och platsens intressenter har betydande roller för ett starkt närvarande platsvarumärket. Genom att undersöka de tre begreppen; platsidentitet, platskultur och platsbild kan komplexiteten i konstruktionen av platsvarumärke tydliggöras. En fallstudie tillämpas för att studera platsvarumärke. Detta fall består av platsen Rosenlund i Göteborg där avgränsningen är projektet “Ett Blomstrande Rosenlund”. För att synliggöra konstruktionen av platsvarumärke tillämpas en identitets-baserad platsvarumärkes modell. Denna modell erbjuder ett sätt att se på platsidentitet som en dynamisk process. Med hjälp av modellen ges ett försök till att se hur de politiska dimensionerna, platsens intressenter samspelar med platsidentiteten, platskulturen och platsbilden. Empirin och analysen visar fragment av den komplexitet som råder i omformningen av ett platsvarumärke. Slutresultatet visar att det fanns en politisk närvaro under hela omvandlingprocessen. Här ser vi även en skiftning av de interna intressenternas inflytande på platsidentiteten. Omvandlingsarbetet visar tydliga tendenser att platsidentitet är en dynamisk process. Dock uppdagas det förutsatta och oförutsedda effekter som konstant influerar platsvarumärket. Här kan praktiken utnyttja erfarenheter och forskning i samband med omvandling av platsidentitet, varpå forma ett effektivare platsvarumärke. / The effect of globalization has tightened the competition between cities. Places are able to differentiate from another through attention, influence, markets, businesses and events. This affects the role of places and stresses the importance of place branding. Political dimensions and stakeholders are critical factors in the construction of place brand. Place identity, place culture and place image are the three elements of place branding which can unravel the complexity of the construction. Case studies are used to assess the complexity of a place. Whereas this case comprises the location Rosenlund in Gothenburg where the project “Ett Blomstrande Rosenlund” is the demarcation of this research. An identity-based model for place branding is used as an analyze tool to visualize how the elements and factors influence each other. This model presents place identity as a dynamic process. The empirical analysis shows fragments of the complexity that exists in the transformation of a place brand. As a conclusion a political presence throughout the transformation process is detected. As well as a shift of influence of the place identity between the internal stakeholders are discovered. The process shows a tendency of place identity as a dynamic process. In the transformation process there are presupposed and unforeseen effects that constantly influences the place brand. Experiences and research within the field of place identity can be used in practise, whereas to create a more effective place brand.The thesis is presented in Swedish.

Doctor of Philosophy / Apparel, Textiles, and Interior Design / Kim Hiller / This study examined the effects of knowledge of apparel and textile (AT) manufacturing’s impacts on the environment, environmental concern, attitudes toward environmentally sustainable apparel (ESA), and the cultural characteristics of adult, female Kuwaiti nationals on purchasing behaviors of ESA. This study was conducted because Kuwait is a large consumer market for apparel goods and there was a gap in the existing literature on sustainable apparel with regards to Kuwait. To measure the independent variables of knowledge related to the environmental impacts of AT manufacturing, environmental concern, attitudes towards ESA, and the cultural characteristics of Kuwaiti women on the dependent variable of ESA purchase behavior intentions, a mixed methods approach was used. This mixed method approach included a survey instrument featuring five different scales to acquire data through quantitative methods on a population of Kuwaitis acquired through snowball sampling. Semi-structured interviews were then utilized to acquire further data for a qualitative data analysis. The results were then analyzed through descriptive statistics, regressions, and coding. The data analysis of the quantitative survey responses of the female Kuwaiti nationals showed that their level of knowledge on the environmental impacts of the AT industry was low, their level of environmental concern was neutral, their ESA attitudes were neutral, and their ESA purchase intentions were slightly positive. Regression results found that environmental concern had no relationship with ESA attitudes, knowledge about AT related environmental issues positively influenced ESA attitudes, and both knowledge about AT related environmental issues and ESA attitudes had a positive influence on ESA purchase intentions. Additionally, the cultural dimensions of the surveyed population showed high power distance and collectivism, low long-term orientation and uncertainty avoidance, and intermediate levels of masculinity and indulgence. The qualitative interview revealed that Kuwaiti culture is strongly influenced by the Islamic religion, and the culture supports high levels of consumerism and ostentatious consumption. A majority of qualitative participants did not express any attitudes toward ESA, and none of the participants had purchased ESA products previously. This could be because female Kuwaiti nationals are limited in their knowledge related to AT environmental risks and are generally unaware of ESA and its purpose. The study’s data could be used to provide educators with information through which to tailor curricula towards the knowledge, attitudes, and beliefs of Kuwaiti nationals. Additionally, this information could be essential for manufacturers and retailers of ESA products, so that they can produce and sell ESA affectively in Kuwait.

This research is undertaken in response to the need to offer fresh insights to the number of models of organisational bureaucracy. The main aim of this thesis is to explore the bureaucratic factors related to governmental organisations that may influence their performance. Through conceptual and empirical research, several key factors have been identified which link organisational performance to social responsibility, job satisfaction, motivation, and decision quality. To support this research, Hofstede’s cultural dimensions were used in connection with the performance dimensions and the bureaucratic factors. In this context, the case study design used multiple sources of evidence in a triangulation strategy to contribute to developing a perspective on bureaucracy and its impact to government organisations in the Kingdom of Bahrain. Thus, a conceptual framework has been developed and proposed as part of the study. This research adopted a semi-structured interview research design in order to elicit the views of individuals and in-depth qualitative information. The findings in the context of this research confirmed that Bahrainis are highly rule-oriented, risk averse and do not readily accept change. In addition, they have a high preference for avoiding uncertainty thus they maintain rigid codes of belief and behaviour. The results of the empirical investigation have therefore enriched the growing literature of bureaucracy and performance of government organisations not only in the Kingdom of Bahrain but also in the global setting it used the Hofstede’s cultural dimensions. The result of this research may be of help to a range of human resource managers, public administrators, employees and other stakeholders in bureaucratic organisational context.