Communication delay in distributed teams is salient problem, especially in operational setting where communication is critical to team safety and success. The present study investigated the impact of communication delays affect distributed team performance and processes, and if being able to see one's team member would lessen the effects of delays. In addition, team gender composition was investigated, to see how delays affected the interactions of same and mixed-gender teams, as well as teams with familiar and unfamiliar members. Lastly, a supplemental was performed on a subset of the experimental data to determine if teams with familiar members' communicated more efficiently than unfamiliar teams when coordination complexity was high. Thirty distributed dyads, were assigned the role of intelligence analysts, and performed a collaborative problem solving task, using audioconferencing and videoconferencing technologies. During the task, participants verbally shared and discussed information in order to solve a fictitious terror plot. Communication between team members was delayed by 0 ms, 800, or 1600 ms. Linear mixed models showed that participants took longer to solve the task at the 800 ms delay. Task accuracy was not affected by delays. At the 1600 ms delay, participants shared less information with each other, and rated their frustration higher compared to the 0 ms delay. Audiovisual technology affected overall workload scores, with lower scores at the 0 ms delay compared to the 800 ms delay. Although delays did not have the anticipated effect on familiar and same-gender teams, there were some interactive effects of interest. Specifically, in gender-diverse teams task accuracy was higher with audiovisual technology than audio-alone, but this effect was independent of delays. Also, familiar teams exhibited higher levels of cognitive trust across all levels of delay and technology. Results of the supplemental analysis showed no differences in communication efficiency between familiar and unfamiliar teams when coordination complexity was high. Based on the results of this work, recommendations were proposed for strategies to lessen the effects of communication delays and future research directions were outlined. / Doctor of Philosophy / Communication delay in distributed teams is salient problem, especially in operational settings where communication is critical to team safety and success. In previous work, communication delays have been shown to disrupt turn-taking in conversations and create instances of overlaps or interruptions. The present study was conducted to further investigate the effects of communication delays on various aspects of distributed team performance and to determine if being able to see one’s team member via video technology may potentially lessen the effects of delays. In addition, team gender composition was investigated, to see how delays affected the interactions of same and mixed-gender teams, as well as teams with familiar and unfamiliar members. Lastly, a supplemental analysis was performed using a subset of the experimental data to determine if teams with familiar members’ communicated more efficiently than unfamiliar teams when coordination complexity was high. Thirty distributed teams of two members or dyads, performed a collaborative problem solving task, using audio conferencing and videoconferencing technologies. During the task, participants verbally shared and discussed information in order to identify the solution to a fictitious terror plot. Communication between team members was delayed by 0 ms, 800, or 1600 ms. Overall, results showed that participants took longer to solve the task at the 800 ms delay, with no effects on task accuracy. At the 1600 ms delay, participants shared less information with each other, and rated their frustration higher compared to the 0 ms delay. When teams used audiovisual technology, workload scores were lower at 0 ms compared to the 800 ms delay. Although delays did not have the anticipated effects on familiar and same-gender teams, there were some other interesting effects that emerged. Namely, gender-diverse teams scored higher accuracy with audiovisual technology than audio-alone, but this effect was independent of delays. Also, teams with familiar members exhibited higher levels of cognitive trust across all levels of delay and technology. Results of the supplemental analysis showed that unfamiliar teams communicated more efficiently with audiovisual technology, but only when coordination complexity was low.

The objective of the study was to generate a ‘theory’/ ‘hypothesis’  on the important factors to focus on in implementing agile project methods in globally distributed teams. Using the grounded theory method, five key categories emerged from the so-called theoretical sampling, which entails the joint collection of data, coding and analysis. The study involved 33 individuals in four different companies, three in the Philippines and one in Sweden. The data collected for this thesis consisted of individual interviews in the Philippines and Sweden (Sept-Dec 2014), focus group sessions, observations of formal agile practices and experiences in the substantive area, conducted in the Philippines during the period Sept-Nov 2014.  The following five key categories emerged as the main concerns of the individuals involved in implementing agile project methods in globally distributed teams in software development projects:  (i) Working Communication, (ii)  Self-organizing Teams, (iii) People-centric organization, (iv) Continuous Learning and (v) Sustaining Infrastructure.  The respondents meant that these concerns should be addressed and resolved in such a way that the implementation of Agile project methods would resemble the case of a collocated Agile project team. The key categories, their fundamental characteristics and the subconcepts behind them were presented and analyzed in relation to the empirical data.The analysis included reported incidents and direct citations from the respondents, focus groups and from observations during the field study, in order to shed light on the process used to arrive to the categories, as well as explain the characteristics of the concepts in the emerging ‘grounded hypothesis’.

The increasing technological advancement and globalization has seen a rise in offshoring of IT-development, also known as Global Software Development (GSD). One of the most common countries for offshoring has been India with its increasingly competent population.The use of GSD to leverage highly skilled and low-cost labor also creates challenges in three main categories; Coordination, Control and Communication. These challenges arise due to socio-cul-tural, geographical and temporal distances.The use of the Scrum development framework is claimed by scholars to mitigate these issues. This study is grounded on Hossain, Bannerman & Jeffery’s (2011) research framework, which summa-rizes the current body of literature on Scrum’s mitigating effect on commonly occurring challenges in a GSD environment. Due to the scarcity of empirical data on the research framework, the authors of this thesis conducted an ethnographical study on location in India at Indpro, a company founded in Sweden and studied two projects. The purpose of this study is to both evaluate and provide suggestions for expansion of the Hossain et al. (2011) framework with ethnographically collected empirical support, which prior to this was primarily based on experience reports. This study also aims to identify GSD challenges and mitigation strategies that occur in the setting of an experi-enced organization conversant with Scrum methodology in a GSD context.The purpose of this study is to contribute to an increased empirical understanding of how Scrum is being used in a GSD environment, what challenges are prevalent in a distributed GSD environ-ment and how those challenges might be addressed or mitigated. In this study, parts of Hossain et al. (2011) framework are evaluated and suggestions for expanding it through mitigation strategies such as Planning, high quality ICT-Mediate Synchronous and asynchronous communication are specified. Implications for practitioners include the proposal to follow Scrum Practices more me-ticulously to receive all of Scrums inherent mitigating effects.

This student thesis in General Management addresses how leaders can bridge the gap between work groups and teams in geographically dispersed organizations and partially distributed teams. These types of organizational structures are increasingly common in the globalized world of business, and bring benefits to many organizations by for example connecting skilled workers regardless of their location through the means of information and communications technology. However, previous research within the field of work in dispersed settings has identified several challenges that these settings entail, including areas like for example group cohesion and motivation. If not handled, these challenges may have negative effects on team performance and organizational effectiveness. Previous studies have mostly targeted the challenges in isolation. The purpose of this study is to provide a holistic perspective, connecting different challenges in order to pinpoint reasons and effects. By identifying consequences that follow from being geographically dispersed and investigating how the challenges affect a real-world organization, the study aims to suggest countermeasures to deal with these consequences. Theory is built using Informed Grounded Theory, based on primary data from 21 in-depth interviews conducted at a Swedish high tech company. Through an analysis combining the primary data with secondary data stemming from relevant literature, the study presents conclusions including suggested countermeasures to overcome challenges imposed by work in dispersed settings. The study identifies communication as the key factor with possibility to affect group cohesion and motivation directly, and thereby also performance indirectly. Thoughtful use of different types of communication can in fact counteract challenges and lead to increased productivity and well-being. The study has implications for organizations that are planning for, or currently utilizing a dispersed organizational structure, and aids in understanding the collected effects of the challenges involved. The study is conducted at one company, which can be seen as a limitation. To counteract for this limitation, the researchers have put in effort to emphasize generalizable factors.

<p>The traditional view of project management is beingchallenged by the globalization of markets, mergers ofinternational companies, and the integration of managerial andbusi-ness processes in global corporations. The development ofInformation Technology and the rapid growth of the Internet hascreated an opportunity to utilize global resources, resultingin new and unique problems within project management researchthat need to be addressed.</p><p>This thesis focuses on problems in project managementexperienced by global system suppliers trying to adapt theirbusinesses to the rapid changes of customers needs. Itespe-cially focuses on geographically dispersed organizationsconsisting of several organizations in different countries,with disparate history and corporate culture, developing anddeliver-ing complex systems under the company's name.</p><p>In order to identify potential problems faced by globalmulti-organizational companies, especially system supplierswith large research and development (R&D) budgets, aframe-work is suggested. This framework divides the problemsinto three categories: geographi-cal, organizational andcultural. The problems identified in the case studies are thenclassi-fied to these categories. Finally, a description of howthe identified problems can be man-aged is provided when themost important success factors identified in the studies arepresented.</p><p> </p> / QC 20100512

This Master thesis is an exploratory study that had the initial aim to research leadership in distributed teams, but, which ended up changing the focus as a result of unexpected findings. Therefore, the study refocused on collaboration in distributed teams with the purpose to explore the work environment of distributed teams from a collaborative perspective, with the aim of trying to develop an in‐depth understanding of the factors that contribute and challenge the cohesion in these teams. Furthermore, our aim was to present our findings in a model, which would describe the collaborative environment in distributed teams. Our research design was a single case study with embedded cases, overall 13 interviews were conducted representing leaders and members of hybrid distributed teams, which gave rich and descriptive data of their collaborative environment. Our empirical findings showed that structure has a significant impact on collaboration. This led to another finding, which states that management skills are more relevant than leadership skills in the virtual context. Furthermore, we could also identify several challenges, which were not explicitly approached in previous literature. Limitations/Implications: Our research is limited to a single case study, therefore future investigations including several cases or companies from different industries would be advised to strengthen the findings. Our research project contributes to the existing literature, by extending the research field of collaboration in distributed teams, while also having implications for companies, which have employees across the world and thus, consider developing or implementing this specific work unit.

Globally distributed engineering teams are a reality in globally operating companies. However, research on teams is often done by psychologists, with a focus on general team building and working processes, and seldom on engineering teams and the challenges and benefits that are specific to them. In this thesis, experimental research on two globally distributed engineering teams is presented. First, one instance of globally distributed teams in computational fluid dynamics is scrutinized. Second, experimental research on idea generation methods used in globally distributed teams during the conceptual design phase of the product development process is presented. An experimental study simulating the global distribution of a three person Computational Fluid Dynamics team shows that successful sequential processing of a problem is possible given technological support by different internet based technologies. Three succeeding studies researched the influence of space and time during idea generation for an engineering problem, leading to the conclusion in the final study that idea generation in distributed engineering teams is a valid option. It is shown that the idea generation method has a significant effect on the number of ideas generated per team member. Further, the quality, novelty, and variety are each significantly influenced by both the idea generation method chosen and the team member’s location, but in different ways by the same level of each factor. Concluding, both experiments in distributed engineering teams show these teams have unused potential that can be utilized using appropriate process, procedures and tools.

Doctor of Philosophy / Department of Psychology / Patrick A. Knight / Today the geographic distance between workers is increasing. The purpose of this study was to investigate the distributed work environment by specifically focusing on leader behavior and its impact on subordinate outcomes. This study asked if the traditional core set of leadership behaviors is effective in distributed work environments, and how those behaviors impact employee outcomes such as commitment and satisfaction with supervision. Several fundamental and explored questions included: Do essential management behaviors such as consideration and initiating structure materialize differently in face-to-face versus remote situations, what type of leadership will have the most positive impact on employee's perceptions of satisfaction with supervision and organizational commitment, and does this differ according to the amount of face time between the manager and employee? Correlational data results did not support the hypotheses that face to face interaction scores were positively correlated with affective commitment, or satisfaction with supervision. Face to face interaction was not negatively correlated with continuance commitment. Non-remote employees reported significantly higher levels of satisfaction with supervision than remote employees. There was a significant difference between remote and non remote employees with non remote employees reporting higher levels of career advancement than remote employees. There was a stronger relationship between initiating structure and satisfaction with supervision when spatial distance was high. It appears that spatial distance acted as an enhancer. Two scales, company support for remote management and remote management specific behaviors, were analyzed to obtain preliminary data for future research.

Background It is evident that due to the globalization, offshoring and cross-national collaboration has become a natural evolution for many companies which have created the virtual world. The virtual world has many advantages, but when this is put into practice it turns out that there are also some disadvantages that affect the teams that are working with different sites. Teams face big challenges in communication and collaboration due to the physical distance, cultural differences and time zones. While believing that the work becomes more efficient, this process is at the same time slowed down due to the challenges that arise that affects the performance which in turn affects the costs. Purpose The purpose of this study is to develop an understanding about whether or not there are differences in globally distributed teams and co-located teams in terms of soft factors, team performance and cost efficiency. The projects that will be studied are global software development projects where the teams are either located in Sweden or in India. Method This study is a case study at Ericsson that operates in many distributed software development projects where team members are located all over the world. 11 projects were selected and compared. Two surveys were made in order to collect data from developers who worked with the different projects that were selected. Furthermore, internal data about the performance for each project were collected and used in the statistical tests together with data from the survey in SPSS. The performance data was also used in order to calculate the performance deviations from the expected performance and in order to calculate the associated costs. Results There is a statistically significant difference in communication efficiency, shared identity, trust and cultural clashes between co-located and distributed teams. These soft factors are strongly related to the team performance. The co-located teams perform better than expected while distributed teams perform worse than expected which also increase the extra costs in the project. Conclusion The communication efficiency, shared identity and trust are higher in co-located teams, and the values of cultural clashes are lower than in distributed teams. Co-located teams perform better than distributed teams and the performance in co-located teams leads to cost savings while the performance in distributed teams leads to cost losses.

The Covid-19 pandemic has had a severe impact on companies' way of working. It has become crucial for companies to transition into working remotely due to the societal restrictions in order to maintain business. New ways of communicating and collaborating have been necessary for the development which have had an impact on the motivation which this study will focus on. Companies have limited insights on how remote work affects a complex phenomenon as motivation. The purpose of this study is therefore to analyse important changes in motivation due to the transition into working remotely in an agile organization. Research shows that working remotely changes several influential factors related to motivation, forming our first research question. Additionally, the agile practice shows proof of enhancing several of these factors when working remotely thus forming the second research question. This study relies on its theoretical framework using the MOCC model for categorizing intrinsic and extrinsic motivation for software developers in relation to external changes such as characteristics and changes in the working environment. In addition, the study uses an earlier framework of changes in motivation in relation to the agile practices. The objective for this study is to help agile organizations analyse and draw conclusions from this study on how to motivate software developers in a remote agile context. The importance of motivation for software developers are emphasized in several studies. However, a lack of studies has been made in recent years, especially with regards to motivation in a remote workplace, additionally little to no studies have been made on this topic since the start of the pandemic. Many answers from our empirical analysis give a polarized view of different perspectives which makes it a complex phenomenon. The result from this study shows that a lot of the software developers have a strong intrinsic motivation due to the agile methodology. The intrinsic motivation in terms of developing software has not changed, however, many other intrinsic motivators related to the organization have been challenged. Also, our results show that external motivation has changed due to changes in both communication and collaboration.