O atendimento educacional especializado complementar para alunos com deficiência intelectual é uma das formas de se exercer o direito à diferença de modo a garantir a igualdade de oportunidades no processo de escolarização. E, para que a inclusão escolar desses alunos resulte em exercício do direito à educação, é necessário que a experiência escolar seja repensada do ponto de vista da gestão e dos resultados que dela se espera, tanto na esfera dos sistemas de ensino, como da gestão escolar e da sala de aula. Também é preciso que o professor especializado no campo da deficiência intelectual compreenda o funcionamento cognitivo para saber como fazer mediações pedagógicas que resultem em condições mais favoráveis à aprendizagem desses alunos. O presente estudo objetivou a construção de referenciais para a consolidação do atendimento educacional especializado complementar da APAE de São Paulo, como serviço de apoio aos sistemas de ensino na inclusão escolar do aluno com deficiência intelectual. Teve a pesquisaação como abordagem metodológica, o que implicou na constituição de um grupo de trabalho, formado pela pesquisadora e oito profissionais da APAE de São Paulo, para debater a prática do atendimento educacional especializado complementar para alunos com deficiência intelectual, à luz dos principais documentos que apresentam as diretrizes para esse tipo de atendimento, em âmbito nacional e local, e também a partir de contribuições teóricas que permitiram aprofundar conhecimentos sobre a mediação pedagógica para esses alunos. A construção dos referenciais gerou reflexões em duas perspectivas. A primeira diz respeito à concepção de que esse atendimento deve incidir sobre o funcionamento cognitivo, o qual se constitui como a principal barreira no processo de aprendizagem de pessoas com deficiência intelectual. E a complementaridade entre o professor especializado e o professor da classe comum exige mudanças na cultura dos profissionais de educação, pois ainda é frequente a concepção de que o professor especializado é o responsável pelos processos de ensino e de aprendizagem dos alunos com deficiência intelectual, mesmo quando eles estão inseridos na classe comum. A segunda perspectiva se relaciona às bases conceituais do atendimento, ou seja, ao aprofundamento teórico sobre a cognição e a sua indissociável relação com a afetividade e a linguagem no desenvolvimento humano. / Specialized complementary educational service for students with intellectual disabilities is one way of putting into practice their rights so as to guarantee equal opportunities in the learning process. In order to make sure that the scholar inclusion of these students brings the right to education into practice, it is necessary that the scholar experience be reconsidered from the administrative point of view, as well as the expected results, in the sphere of teaching systems, school administration and in the classroom. It is also necessary that specialized professors in the field of intellectual disability understand cognitive function to be able to make pedagogical intermediations in the most favorable conditions for learning. The present study aimed to construct references for consolidation of a specialized complementary educational service APAE in São Paulo to support the teaching systems in the scholar inclusion of students with intellectual disability. The methodological approach was action research and it implicated in formation of a working group comprising a researcher and eight APAE professionals in São Paulo to debate the practice of specialized complementary educational service for students with intellectual disability in light of the main documents that present guidelines for this type of service, in the national and local scope, and also from theoretical contributions that permit indepth knowledge on pedagogical intermediation for these students. The construction of referentials brought forth reflections in two perspectives. The first perspective is on the conception that this service would incur on cognitive function, which constitutes the main barrier in the learning process of people with intellectual disability. Complementarity between a specialized professor and a common classroom professor demands for changes in the culture of education professionals since conception that specialized professors are responsible for teaching and learning processes of students with intellectual disabilities is still frequent, even when these students are in common classrooms. The second perspective is related to the conceptual basis concerning the service, that is, indepth theoretical knowledge on cognition and its inseparable relation with affect and language in human development.

CoordenaÃÃo de AperfeÃoamento de Pessoal de NÃvel Superior / Esta pesquisa investigou a avaliaÃÃo de alunos com deficiÃncia intelectual, desenvolvida no atendimento educacional especializado (AEE) da rede de ensino de Fortaleza-CE, com Ãnfase na aquisiÃÃo da escrita, visando à proposiÃÃo de estratÃgias de compreensÃo e articulaÃÃo do serviÃo especializado com o ensino regular, a partir dos resultados dessa avaliaÃÃo. Especificamente, intencionou-se: a) analisar o instrumental de avaliaÃÃo da escrita utilizado no AEE, com os alunos com deficiÃncia intelectual da rede de ensino de Fortaleza-CE; b) analisar o trabalho pedagÃgico desenvolvido no atendimento educacional especializado com os alunos com deficiÃncia intelectual, com Ãnfase na avaliaÃÃo da escrita; c) investigar a existÃncia de articulaÃÃo entre o trabalho pedagÃgico desenvolvido pelo professor de AEE e professores do ensino regular dos alunos com deficiÃncia intelectual. A hipÃtese que norteou a pesquisa foi de que hà articulaÃÃo diminuta entre o trabalho desenvolvido no AEE e no ensino regular destinado aos alunos com deficiÃncia intelectual, com rebatimentos nos processos de avaliaÃÃo. O aporte teÃrico foram os estudos sobre AvaliaÃÃo Educacional situados na quarta e quinta geraÃÃes, do tipo formativo, e abordando a especificidade da avaliaÃÃo do aluno com deficiÃncia intelectual. Em EducaÃÃo Especial foram analisadas as configuraÃÃes atuais, especificamente do AEE, com apoio no referencial vygotskyano. No tocante à aquisiÃÃo da escrita a base teÃrica foi a PsicogÃnese da LÃngua Escrita. A abordagem da pesquisa foi qualitativa, sendo do tipo pesquisa-aÃÃo. O local pesquisado foi uma escola da rede de ensino de Fortaleza-CE, com tradiÃÃo no atendimento a alunos com deficiÃncia. Os instrumentos de coleta de dados foram a anÃlise documental, a entrevista e sessÃes reflexivas e de trabalho (SRT). Os sujeitos colaboradores foram uma tÃcnica da rede de ensino referida, o coordenador pedagÃgico, a professora do AEE e quatro professoras do ensino regular. Os dados foram analisados com aporte metodolÃgico da anÃlise de conteÃdo. Os achados da pesquisa evidenciaram que a avaliaÃÃo do AEE investigada considera aspectos variados do desenvolvimento e aprendizagem do aluno com deficiÃncia intelectual. HÃ, entretanto, subutilizaÃÃo dos resultados, inexistindo monitoramento do processo de avaliaÃÃo na rede de ensino. As professoras do ensino regular revelaram uma predisposiÃÃo interna e crenÃa na aprendizagem dos alunos com deficiÃncia intelectual, distanciando-se de percepÃÃes baseadas no preconceito e estereÃtipos. Indicaram, entretanto, a necessidade de formaÃÃo especÃfica sobre o desenvolvimento e a aprendizagem dos alunos com deficiÃncia intelectual. Inferiu-se a necessidade de articulaÃÃo entre o trabalho docente realizado no ensino especializado e no ensino regular, desde o planejamento. O coordenador pedagÃgico foi considerado potencial agente de criaÃÃo de espaÃos-tempo de encontro entre os profissionais dos Ãmbitos de ensino especializado e regular. Foi proposto, por fim, um documento orientador destinado aos professores, escolas e sistema de ensino, que pretende contribuir com a articulaÃÃo qualificada entre o AEE e o ensino regular. / This research investigated the evaluation of students with intellectual disabilities, developed in specialized educational services (AEE) of Fortaleza-CE school system, with emphasis on the acquisition of writing, in order to propose comprehension strategies and joint specialized service with teaching regular, from the results of this evaluation. Specifically, it is purposed to: a) analyze the writing assessment instruments used in AEE, with students with intellectual disabilities of Fortaleza-CE school system; b) analyze the pedagogical work in the specialized educational services to students with intellectual disabilities, with an emphasis on writing assessment; c) investigate the existence of link between the pedagogical work of the teacher of AEE and teachers of regular schools for students with intellectual disabilities. The hypothesis that guided the research was that there is tiny link between the work in AEE and in regular schools for students with intellectual disabilities, with reverberations in the evaluation process. The theoretical basis were studies on Educational Evaluation located at the fourth and fifth generations of the training type, and approaching the specificity of the evaluation of students with intellectual disabilities. In Special Education the current model was considered, specifically the AEE, with support in the VygotskyÂs reference. Regarding the acquisition of writing the theoretical basis was the Psychogenesis of Written Language. The research approach was qualitative, and the type action research. The locus of the study was a school in Fortaleza-CE educational network with tradition in serving students with intellectual disabilities. The data collection instruments were document analysis, interviews and reflective and work sessions (SRT). The subjects were employees of a technique that school system, the educational coordinator, the teacher of the AEE and four teachers of regular education. Data were analyzed with methodological contribution of content analysis. The research findings showed that the evaluation of the researched AEE considers various aspects of the development and learning of students with intellectual disabilities. There are, however, under-utilization of the results, the absence of monitoring of the assessment process in the school system. The teachers of regular schools revealed an internal predisposition and beliefs of learning of students with intellectual disabilities, distancing himself from perceptions based on prejudice and stereotypes. They indicated, however, the need for specific training on the development and learning of students with intellectual disabilities. Inferred the need for coordination between the teaching work in specialized education and regular education, from planning. The pedagogical coordinator was considered potential agent of creation of space-time meeting between the professionals specialized and regular education levels. It has been proposed, finally, a guiding document of more qualified coordination between the AEE and the regular education, this for teachers, schools and education system.

Title I federal regulations provide funding to school districts to support Supplemental Educational Service (SES) tutoring services to qualified economically disadvantaged K-12 students and that these services should be monitored by school districts to determine its effectiveness. However, a school district in Southern California that is the focus of this convergent parallel design study has not provided sufficient oversight of the SES tutoring program resulting in ambiguity about policy implementation effectiveness. Using a theoretical framework of policy implementation as the foundation, the purpose of this study was to explore the role that quality of service played when administrators implemented the No Child Left Behind Act to evaluate tutoring services supplied by SES providers. Data were collected through a series of interviews with 10 school district administrators who also completed the EDUSERV survey. Data from the interviews were inductively coded and subjected to thematic analysis and descriptive information from the survey were calculated. Findings indicate that SES providers work diligently to support student learning improvement, but the inconsistent oversight by the school district has resulted in disparity in performance scores in educational attainment. The positive social change implications of this study include recommendations to school district leadership to engage in consistent training for leadership in oversight of the SES program as well as improvements in oversight of SES performance in order to enhance outcomes for economically marginalized students

The induction of the tuition fee for higher education in Sweden for students arriving from outside the European Economic Area will affect Swedish universities and in particular Jönköping University considering its position on the educational market as one of the most international universities in Sweden. This, in combination with the BRIC countries’ expanding economies, has inspired the researchers to examine how these four countries experience the educational service quality offered by Jönköping University. With the new legislation of the introduction of the tuition fee, a major change affecting the Swedish educational system has taken place and it is therefore significant to examine the possible effects this might have. This research has used Jönköping University as a case, and the collection of data will be concentrated on international and exchange students attending the university. The reason behind the choice of Jönköping University is because of its strong international profile with many partner universities worldwide, which has resulted in a high rate of international and exchange students arriving to the university (Educations.com, 2011). Due to the nature of a service, the measurement tool of SERVQUAL has been used. Qualitative interviews were conducted to increase the reliability of the quantitative findings, where one student from each country was interviewed. In order to gain sufficient samples for the questionnaire, the researchers have used Geert Hofstede’s theory on cultural dimensions to compensate for the groups missing satisfactory population but also to examine whether students from the covered dimensions experience services differently. Due to the inability to measure the expectations of the students, the zone of tolerance was used in order to indirectly identify expectations of future students. The Total Perceived Quality model was used to demonstrate the connection between experience and expectation of a service in order facilitate the understanding of future expectations.  Descriptive- and factor analyses were used in combination with the zone of tolerance when examining the findings. The quantitative data imply that there is a gap in the educational service provided by Jönköping University and there were strong indications of the students being very satisfied with the educational quality however the qualitative data showed that the students who were interviewed were not willing to pay the fee. In the discussion part, the researchers argue for reasons why the quantitative data may be misleading since it was only implemented on students who had been at Jönköping University for free with an already established perception of the education being tuition free.

Darbe palyginami pagrindiniai marketingo modeliai, nagrinėjama konkurencingumo problema bei marketingo įrankių panaudojimo galimybės veiklos tobulinimui. Analizuojamos mokymo paslaugų ypatybės, aukštųjų mokyklų orientavimosi į rinką stadijos, tikslinės rinkos ir atskirų vartotojų grupių poreikiai. Akcentuojama, jog esminė edukacinių paslaugų ypatybė yra ta, kad egzistuoja kelios vartotojų grupės, kurios turi esamų ir potencialių interesų: tai ne tik studentai, bet ir jų tėvai, darbdaviai, vyriausybinės organizacijos, aukštosios mokyklos darbuotojai ir t.t. Kiekviena iš šių grupių sudaro mokyklos tikslinę rinką ir joms reikia sukurti ir taikyti skirtingą marketingo priemonių kompleksą. Siūloma atsižvelgti ir į studentų kaip mokymo paslaugų vartotojų poreikių diferenciaciją. Įvertinus ŠU Edukologijos fakulteto studentų lūkesčių patenkinimo lygį, siūlomos esamos marketingo komplekso tobulinimo kryptys, užtikrinant šio proceso tęstinumą bei vykdymą kiekviename aukštosios mokyklos lygyje. Pateikiamas edukacinių paslaugų marketingo komplekso formavimo modelis. / In the present thesis, there are compared the main marketing models, considered the problem of competitive ability and possibilities to use marketing tools for activity improvement. The peculiarities of education services, the stages of market orientation of higher education schools, purpose markets and the needs of different groups of consumers are analysed. It is emphasised that the essential peculiarity of educational services is existence of several consumer groups, which have their existing and potential interests: these are not only students, however, also their parents, employers, governmental organisations, employees of higher education schools and etc. Each of these groups makes a purpose market of a school and they need different sets of marketing tools to be developed and applied. Having assessed the level of satisfaction of expectations of the students of Šiauliai University Educology Department, the trends and directions to improve existing marketing complex are proposed ensuring the continuity of the process and its performance on each level of a higher education school. The model of formation of educational service marketing complex is provided herein.

A presente pesquisa teve por objetivo compreender de que forma o Atendimento Educacional Especializado/Sala de Integração e Recursos Visual colabora no processo de escolarização das pessoas com deficiência visual. A análise privilegiou os possíveis elos existentes entre o atendimento educacional especializado com o ensino regular. As questões que instigaram a autoria do presente estudo foram as seguintes: como realizar tarefas para alunos com deficiência visual num currículo que valora a escrita em detrimento de outras formas de aprendizagens? Como vem sendo realizado o trabalho da Sala de Integração e Recursos – SIR Visual, no contexto da Rede Municipal de Ensino de Porto Alegre? A pesquisa empírica ocorreu em uma escola da Rede Municipal de Ensino de Porto Alegre, a qual tem priorizado às políticas de inclusão escolar referentes ao Atendimento Educacional Especializado, considerando a forma que este serviço foi sendo realizado ao longo dos anos, identificando aspectos a partir das reflexões do pensamento sistêmico de Gregory Bateson e da teoria histórico-cultural de Lev Vigotsky. A pesquisa optou pela abordagem qualitativa, utilizando os seguintes instrumentos metodológicos: entrevista semiestruturada, observação participante e o diário de campo. A análise dos dados constatou a importância do atendimento educacional especializado, mais especificamente a Sala de Integração e Recursos – Visual no processo de inclusão escolar dos alunos com deficiência visual, orientando, supervisionando e possibilitando um trabalho adequado às necessidades de pais, alunos e, principalmente, ao professor da sala de aula regular. Também ficou evidenciada a dificuldade de interlocução entre os professores coordenadores da Sala de Integração e Recursos com os professores da sala de aula regular. / This research aimed to understand how the Educational Service Specialist / Integration Room and Visual Resources collaborates in the schooling process of visually impaired people. The analysis favored potential existing links between specialized education with mainstream education. The issues that prompted the authors of this study were: how to perform tasks for students with visual impairment in a curriculum that values the writing over other forms of learning? As has been done the work of the Integration and Resource Room - SIR Visual, within the Municipal School of Porto Alegre? The empirical research took place in a school of the Municipal System of Porto Alegre Education, which has prioritized the school inclusion policies for the Educational Service Specialist, considering the way that this service was being held over the years, identifying aspects from reflections of systems thinking of Gregory Bateson and cultural-historical theory of Lev Vygotsky. The research opted for a qualitative approach using the following methodological tools: semi-structured interviews, participant observation and the field diary. Data analysis found the importance of specialized educational services, specifically the Integration and Resource Room - Visual in the process of school inclusion of students with visual impairment, guiding, supervising and providing an adequate job to the needs of parents, students, and especially , the teacher of the regular classroom. It was also demonstrated the difficulty of communication between the coordinating teachers of the Integration and Resource Room with teachers from the regular classroom.

A presente pesquisa teve por objetivo compreender de que forma o Atendimento Educacional Especializado/Sala de Integração e Recursos Visual colabora no processo de escolarização das pessoas com deficiência visual. A análise privilegiou os possíveis elos existentes entre o atendimento educacional especializado com o ensino regular. As questões que instigaram a autoria do presente estudo foram as seguintes: como realizar tarefas para alunos com deficiência visual num currículo que valora a escrita em detrimento de outras formas de aprendizagens? Como vem sendo realizado o trabalho da Sala de Integração e Recursos – SIR Visual, no contexto da Rede Municipal de Ensino de Porto Alegre? A pesquisa empírica ocorreu em uma escola da Rede Municipal de Ensino de Porto Alegre, a qual tem priorizado às políticas de inclusão escolar referentes ao Atendimento Educacional Especializado, considerando a forma que este serviço foi sendo realizado ao longo dos anos, identificando aspectos a partir das reflexões do pensamento sistêmico de Gregory Bateson e da teoria histórico-cultural de Lev Vigotsky. A pesquisa optou pela abordagem qualitativa, utilizando os seguintes instrumentos metodológicos: entrevista semiestruturada, observação participante e o diário de campo. A análise dos dados constatou a importância do atendimento educacional especializado, mais especificamente a Sala de Integração e Recursos – Visual no processo de inclusão escolar dos alunos com deficiência visual, orientando, supervisionando e possibilitando um trabalho adequado às necessidades de pais, alunos e, principalmente, ao professor da sala de aula regular. Também ficou evidenciada a dificuldade de interlocução entre os professores coordenadores da Sala de Integração e Recursos com os professores da sala de aula regular. / This research aimed to understand how the Educational Service Specialist / Integration Room and Visual Resources collaborates in the schooling process of visually impaired people. The analysis favored potential existing links between specialized education with mainstream education. The issues that prompted the authors of this study were: how to perform tasks for students with visual impairment in a curriculum that values the writing over other forms of learning? As has been done the work of the Integration and Resource Room - SIR Visual, within the Municipal School of Porto Alegre? The empirical research took place in a school of the Municipal System of Porto Alegre Education, which has prioritized the school inclusion policies for the Educational Service Specialist, considering the way that this service was being held over the years, identifying aspects from reflections of systems thinking of Gregory Bateson and cultural-historical theory of Lev Vygotsky. The research opted for a qualitative approach using the following methodological tools: semi-structured interviews, participant observation and the field diary. Data analysis found the importance of specialized educational services, specifically the Integration and Resource Room - Visual in the process of school inclusion of students with visual impairment, guiding, supervising and providing an adequate job to the needs of parents, students, and especially , the teacher of the regular classroom. It was also demonstrated the difficulty of communication between the coordinating teachers of the Integration and Resource Room with teachers from the regular classroom.

nÃo hà / A dissertaÃÃo teve como propÃsito analisar como a cultura de paz à promovida, a partir da compreensÃo dos sentidos polÃticos do trabalho inclusivo de sete professoras do atendimento educacional especializado. De modo especÃfico, a pesquisa buscou identificar os sentidos polÃticos que as professoras atribuem ao trabalho com a comunidade escolar; e, analisar a relaÃÃo estabelecida entre os sentidos polÃticos do trabalho inclusivo e os conceitos de paz positiva e conflito produtivo. O estudo parte da percepÃÃo de que a interlocuÃÃo entre a cultura de paz e a inclusÃo, por meio da dialÃgica, favorece a construÃÃo da autonomia, como ato de resistÃncia, desconstruindo o conceito de paz como passividade, diante do quadro de violÃncia estrutural presente na escola. A investigaÃÃo utilizou-se da abordagem qualitativa, com dados coletados por meio de grupo focal com sete docentes do atendimento educacional especializado, no lÃcus da formaÃÃo do Distrito de EducaÃÃoDistrito de EducaÃÃoDistrito de EducaÃÃoDistrito de EducaÃÃoDistrito de EducaÃÃo Distrito de EducaÃÃoDistrito de EducaÃÃo Distrito de EducaÃÃo Distrito de EducaÃÃoDistrito de EducaÃÃoDistrito de EducaÃÃo Distrito de EducaÃÃoDistrito de EducaÃÃoDistrito de EducaÃÃoDistrito de EducaÃÃo II, da Secretaria Municipal da EducaÃÃo de Fortaleza. Para identificaÃÃo dos sujeitos foi realizada uma observaÃÃo participante e um questionÃrio online. A anÃlise dos dados baseou-se em quatro categorias temÃticas prÃ-definidas: sentidos polÃticos da inclusÃo, dialÃgica, paz positiva e conflito produtivo. A fundamentaÃÃo teÃrica apoia-se em autores como Freire (1970, 1979, 1987, 2005), Matos (2002, 2006), Jares (2002, 2006, 2007), GuimarÃes (2011), Perrenoud (2001), Mantoan (2006, 2010), entre outros e revelou que os docentes atribuem dois sentidos polÃticos ao trabalho do AEE. O primeiro, como reflexo da regra jurÃdica, representado na formalidade das leis e na polÃtica tradicional, e o segundo referindo-se Ãs relaÃÃes intersubjetiva no cotidiano escolar. TambÃm revelou que o sentido polÃtico atribuÃdo Ãs relaÃÃes intersubjetivas contribui para o respeito Ãs diferenÃas e para a busca de parcerias (professores da sala comum, gestores, equipe multidisciplinar, famÃlias, tÃcnicas); a problematizaÃÃo da realidade da comunidade, a busca pelo comprometimento com a inclusÃo e a compreensÃo da gÃnese dos conflitos e de sua mediaÃÃo. Todos aspectos ligados à paz positiva e ao conflito produtivo defendidos no referencial teÃrico da cultura de paz. No entanto, apesar das docentes compreenderem essa relaÃÃo, nÃo lhes està caracterizado de forma clara que o trabalho dialÃgico com a comunidade à uma das suas atribuiÃÃes. No intento de engendrar essa cultura, torna-se necessÃrio visibilizar a Ãntima relaÃÃo entre o trabalho pedagÃgico do AEE e a polÃtica humanizadora, no esteio da educaÃÃo dialÃgica com a comunidade escolar. / This study aims to analyze how the culture of peace has been promoted, from the inclusive labor political meaning understanding of seven teachers who work in the special educational service in public schools in the Municipal System in Fortaleza. In a specific way, the research sought to identify the political dimension that the teachers attach to work with the educational community, and to analyze the established relation between the inclusive labor policy meanings and the positive peace and productive conflict concepts. The research begins with the perception that the interlocution between the culture of peace and inclusion, through dialogic, promotes the autonomy development, like act of resistance, deconstructing the peace concept as passivity, towards the structural violence at schools. A qualitative approach with collected data was used through the focus group with seven teachers, who work in the special educational service on the locus in the formation of the Education II district in the Municipal Department of Education in Fortaleza, besides the data records in field diary, bibliographic and documental researches. It was done a participant observation, an on-line questionnaire and the focal group involvement to work with the teachers. The data analyzes was based into four theme pre-defined categories, such as inclusion political meanings, dialogic, positive peace and productive conflict. The theoretical principles were based on well-known authors like Freire (1970,1979, 1987, 2005), Matos (2001, 2002, 2006), Jares (2002, 2006, 2007), GuimarÃes (2011), Perrenoud (2001), Mantoan (2006,2010), among others, and it was found out that the teachers grant two political meanings to the AEE work. The first one is seen as a legal rule reflection shown in the laws formality and in the traditional politics. The latter meaning points out the daily inter-subjective relations. It was also found out that the political meaning granted to the inter-subjective relations contributes to the respect for differences, the search for partnerships (teachers who work in related areas, public administrators, multidisciplinary team, families, and methods), the problematization about the reality of the community, the search for the inclusion commitment and the genesis of conflicts understanding and its mediation. Everything is connected to positive peace and to the productive conflict presented by the theoretic foundation of the culture of peace. However, although the teachers understand about this issue, it is not clearly characterized that the dialogic work com the community is one of its attributions. In order to engender this kind of culture, it is necessary to see the close relationship between the AEE pedagogical work and the humanizing policy in the dialogical education context with the school community.

O atendimento educacional especializado complementar para alunos com deficiência intelectual é uma das formas de se exercer o direito à diferença de modo a garantir a igualdade de oportunidades no processo de escolarização. E, para que a inclusão escolar desses alunos resulte em exercício do direito à educação, é necessário que a experiência escolar seja repensada do ponto de vista da gestão e dos resultados que dela se espera, tanto na esfera dos sistemas de ensino, como da gestão escolar e da sala de aula. Também é preciso que o professor especializado no campo da deficiência intelectual compreenda o funcionamento cognitivo para saber como fazer mediações pedagógicas que resultem em condições mais favoráveis à aprendizagem desses alunos. O presente estudo objetivou a construção de referenciais para a consolidação do atendimento educacional especializado complementar da APAE de São Paulo, como serviço de apoio aos sistemas de ensino na inclusão escolar do aluno com deficiência intelectual. Teve a pesquisaação como abordagem metodológica, o que implicou na constituição de um grupo de trabalho, formado pela pesquisadora e oito profissionais da APAE de São Paulo, para debater a prática do atendimento educacional especializado complementar para alunos com deficiência intelectual, à luz dos principais documentos que apresentam as diretrizes para esse tipo de atendimento, em âmbito nacional e local, e também a partir de contribuições teóricas que permitiram aprofundar conhecimentos sobre a mediação pedagógica para esses alunos. A construção dos referenciais gerou reflexões em duas perspectivas. A primeira diz respeito à concepção de que esse atendimento deve incidir sobre o funcionamento cognitivo, o qual se constitui como a principal barreira no processo de aprendizagem de pessoas com deficiência intelectual. E a complementaridade entre o professor especializado e o professor da classe comum exige mudanças na cultura dos profissionais de educação, pois ainda é frequente a concepção de que o professor especializado é o responsável pelos processos de ensino e de aprendizagem dos alunos com deficiência intelectual, mesmo quando eles estão inseridos na classe comum. A segunda perspectiva se relaciona às bases conceituais do atendimento, ou seja, ao aprofundamento teórico sobre a cognição e a sua indissociável relação com a afetividade e a linguagem no desenvolvimento humano. / Specialized complementary educational service for students with intellectual disabilities is one way of putting into practice their rights so as to guarantee equal opportunities in the learning process. In order to make sure that the scholar inclusion of these students brings the right to education into practice, it is necessary that the scholar experience be reconsidered from the administrative point of view, as well as the expected results, in the sphere of teaching systems, school administration and in the classroom. It is also necessary that specialized professors in the field of intellectual disability understand cognitive function to be able to make pedagogical intermediations in the most favorable conditions for learning. The present study aimed to construct references for consolidation of a specialized complementary educational service APAE in São Paulo to support the teaching systems in the scholar inclusion of students with intellectual disability. The methodological approach was action research and it implicated in formation of a working group comprising a researcher and eight APAE professionals in São Paulo to debate the practice of specialized complementary educational service for students with intellectual disability in light of the main documents that present guidelines for this type of service, in the national and local scope, and also from theoretical contributions that permit indepth knowledge on pedagogical intermediation for these students. The construction of referentials brought forth reflections in two perspectives. The first perspective is on the conception that this service would incur on cognitive function, which constitutes the main barrier in the learning process of people with intellectual disability. Complementarity between a specialized professor and a common classroom professor demands for changes in the culture of education professionals since conception that specialized professors are responsible for teaching and learning processes of students with intellectual disabilities is still frequent, even when these students are in common classrooms. The second perspective is related to the conceptual basis concerning the service, that is, indepth theoretical knowledge on cognition and its inseparable relation with affect and language in human development.

A presente pesquisa teve por objetivo compreender de que forma o Atendimento Educacional Especializado/Sala de Integração e Recursos Visual colabora no processo de escolarização das pessoas com deficiência visual. A análise privilegiou os possíveis elos existentes entre o atendimento educacional especializado com o ensino regular. As questões que instigaram a autoria do presente estudo foram as seguintes: como realizar tarefas para alunos com deficiência visual num currículo que valora a escrita em detrimento de outras formas de aprendizagens? Como vem sendo realizado o trabalho da Sala de Integração e Recursos – SIR Visual, no contexto da Rede Municipal de Ensino de Porto Alegre? A pesquisa empírica ocorreu em uma escola da Rede Municipal de Ensino de Porto Alegre, a qual tem priorizado às políticas de inclusão escolar referentes ao Atendimento Educacional Especializado, considerando a forma que este serviço foi sendo realizado ao longo dos anos, identificando aspectos a partir das reflexões do pensamento sistêmico de Gregory Bateson e da teoria histórico-cultural de Lev Vigotsky. A pesquisa optou pela abordagem qualitativa, utilizando os seguintes instrumentos metodológicos: entrevista semiestruturada, observação participante e o diário de campo. A análise dos dados constatou a importância do atendimento educacional especializado, mais especificamente a Sala de Integração e Recursos – Visual no processo de inclusão escolar dos alunos com deficiência visual, orientando, supervisionando e possibilitando um trabalho adequado às necessidades de pais, alunos e, principalmente, ao professor da sala de aula regular. Também ficou evidenciada a dificuldade de interlocução entre os professores coordenadores da Sala de Integração e Recursos com os professores da sala de aula regular. / This research aimed to understand how the Educational Service Specialist / Integration Room and Visual Resources collaborates in the schooling process of visually impaired people. The analysis favored potential existing links between specialized education with mainstream education. The issues that prompted the authors of this study were: how to perform tasks for students with visual impairment in a curriculum that values the writing over other forms of learning? As has been done the work of the Integration and Resource Room - SIR Visual, within the Municipal School of Porto Alegre? The empirical research took place in a school of the Municipal System of Porto Alegre Education, which has prioritized the school inclusion policies for the Educational Service Specialist, considering the way that this service was being held over the years, identifying aspects from reflections of systems thinking of Gregory Bateson and cultural-historical theory of Lev Vygotsky. The research opted for a qualitative approach using the following methodological tools: semi-structured interviews, participant observation and the field diary. Data analysis found the importance of specialized educational services, specifically the Integration and Resource Room - Visual in the process of school inclusion of students with visual impairment, guiding, supervising and providing an adequate job to the needs of parents, students, and especially , the teacher of the regular classroom. It was also demonstrated the difficulty of communication between the coordinating teachers of the Integration and Resource Room with teachers from the regular classroom.