The diploma thesis deals with question of evaluation and with evaluation connected managing, of employees in Customer's Support Center. The opening part of this work is devoted to theoretical source materials connected to human resource management and dealing mainly with evaluation and management of employee’s performance. The analytical part of the work describes and rates the current system of evaluation and management of employee in a described work team. The aim of the analytical part is to find and identify shortcomings of the current system in force. The final part is devoted to author's proposed solutions. The output is a set of recommendations and solutions on how to relieve the shortages identified by the analytical part.

The aim of this master„s thesis is detailed study of multipilot airliner?s crew in sence of optimalization of its actions, which is known as Crew Resource Management (CRM). This paper shows what is the main purpose of CRM through the air crash investigations and human factor analysis. According to this findings, the last chapter presents problems of flight crew planning and personnel selection.

The thesis objective is considerations of effect safety campaigns, which are issued by CAA CZ, on safety of air traffic in Czech Republic. In thesis are considered categories of aircrafts from 0 to 5700 kg except for Ultralight Aircrafts in period 1993 to 2011. Recognition involves describe given campaigns, assurance of information, processing and final assessment of efficiency published safety campaigns.

This diploma thesis deals with an analysis and evaluation of risk in the freight transport company – Doprava Vícha s. r. o. The thesis describes the current situation in a freight transport industry, an applicable legislation, and risk analysis methods FMEA and WHAT-IF. Further the thesis analyses risks of a freight transportation and describes the company Doprava Vícha s. r. o. in detail. The thesis proposes a set of actions in order to minimize identified risks. The handbook with most important actions and advices for drivers is attached.

Les clients des missions de drones sont demandeurs de systèmes d'information et de décision dans lesquels l'humain joue un rôle clé avec sa capacité unique d'analyse. Nous avons présenté comme première contribution un référentiel des niveaux d'automatisation qui interroge systématiquement sur le rôle de l'humain, et ce en rupture avec les référentiels précédents. Nous avons proposé comme seconde contribution un système décisionnel qui laisse les systèmes automatisés être incertains quant à l'ordre de certaines options de telle sorte que l'opérateur/superviseur puisse trancher. Afin d'augmenter le ratio nombre de drones / nombre d'humains, nous avons restreint l'usage de la décision humaine à l'arbitrage des conflits entre objectifs majeurs. Nous avons finalement expérimenté le sacrifice d'objectifs mineurs pour donner plus de temps à ces arbitrages. En conclusion nous rappellerons les mérites de nos deux contributions. LOA4 est un référentiel des niveaux d'autonomie centré sur l'humain, attentif à l'adaptation et compatible avec UML/PACT. Le système décisionnel que nous proposons est également centré sur l'humain et lui permet de jouer - même avec parcimonie et parfois au prix du sacrifice d'objectifs mineurs - un rôle clé basé sur sa capacité unique d'analyse. / Humans are still vital after years of automation and the clients of UAV mission systems want to preserve the human user’s key role because human knowledge, experience and judgment provide unique capability to analyze safety risks and to think ahead in uncertain and novel situations. Our first contribution is LOA4, a set of tree levels of automation in four dimensions to assess human involvement in partially automated systems. Previous sets focus too much attention on the computer rather than on the collaboration between the computer and its operator/supervisor. Unlike previous sets, our set systematically assess human involvement: is there none; some sometime; or some anytime. Its simplicity allow to recursively assess the situation of automation of a system based on the situation of automation of its parts. These information can be part of an IHM to increase the situation awareness in real time. Our second contribution is a mission system in which automated systems decide to delegate some decisions to humans. In order to increase the ratio number of “uavs / number of humans”, decisions that are untrusted to humans are mostly both ambivalent and critical. Some minor goals may be discarded to provide humans with more time to make their decisions. We implemented our approach and we report some results.

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Human errors are common in the contemporary cyber ecosystem, and in an organization’s cybersecurity chain, humans are considered the weakest link. Cybercriminals exploit human vulnerabilities using sophisticated attacks such as phishing. Human susceptibility to phishing is a persistent threat, and has a devastating effect on organizational and personal security. Previous researchers found that human susceptibility to phishing increases in presence of some factors such as organizational, individual, and environmental. Various studies highlight time pressure as one of the influencing factors that can negatively or positively impact human behavior. This research study aimed to investigate the effect of time pressure on human cybersecurity behavior regarding the ability to detect phishing. The study used quantitative research and developed a questionnaire comprising interactive phishing emails distributed online to 03 random groups having different time limits to complete the questionnaire. The study received 356 complete responses. The study's result shows a slight change in user behavior under time pressure, and the impact of time pressure can be positive or negative. However, the results are not statistically significant for all demographic groups to accept this slight change in variance. Moreover, this study's results validate previous studies on human susceptibility to phishing and found more than 50 % of respondents vulnerable to phishing. Thus, the results of this study indicate that the factor of time pressure itself does not significantly impact the human ability to detect phishing. However, it is essential to note that other work-related tasks or stress associated with time pressure can influence human behavior in detecting phishing attempts. In conclusion, the author also proposes further testing and some methodology tweaking by modifying the time given to each tested group and adding more elements to the questionnaire. Finally, the study also suggested conducting the same analysis on physically controlled groups in an organizational or institutional setting.

The mater’s thesis focuses on the issue of the reliability and efficiency performance of the human factor, identifying the risks of potential causes of failure of the chosen company. Based on the theoretical knowledge referred to in the first part thesis is designed procedures useful as a tool to prevent individual failures, focusing on solutions to the adverse conditions of stress or crisis when exposed to the human factor. The final section suggests the motivation of employees by proactively identifying risks.

In our society with its aging population, the design and implementation of a highperformance distributed multi-sensor and information system for autonomous physical services become more and more important. In line with this, this thesis proposes an Intelligent Multi-Sensor System, IMSS, that surveys a human activities space to detect and identify a target for a specific service. The subject of this thesis covers three main aspects related to the set-up of an IMSS: an improved depth measurement and reconstruction method and its related uncertainty, a surveillance and tracking algorithm and finally a way to validate and evaluate the proposed methods and algorithms. The thesis discusses how a model of the depth spatial quantisation uncertainty can be implemented to optimize the configuration of a sensor system to capture information of the target objects and their environment with required specifications. The thesis introduces the dithering algorithm which significantly reduces the depth reconstruction uncertainty. Furthermore, the dithering algorithm is implemented on a sensor-shifted stereo camera, thus simplifying depth reconstruction without compromising the common stereo field of view. To track multiple targets continuously, the Gaussian Mixture Probability Hypothesis Density, GM-PHD, algorithm is implemented with the help of vision and Radio Frequency Identification, RFID, technologies. The performance of the tracking algorithm in a vision system is evaluated by a circular motion test signal. The thesis introduces constraints to the target space, the stereo pair characteristics and the depth reconstruction accuracy to optimize the vision system and to control the performance of surveillance and 3D reconstruction through integer linear programming. The human being within the activity space is modelled as a tetrahedron, and a field of view in spherical coordinates are used in the control algorithms. In order to integrate human behaviour and perception into a technical system, the proposed adaptive measurement method makes use of the Fuzzily Defined Variable, FDV. The FDV approach enables an estimation of the quality index based on qualitative and quantitative factors for image quality evaluation using a neural network. The thesis consists of two parts, where Part I gives an overview of the applied theory and research methods used, and Part II comprises the eight papers included in the thesis.

Este trabalho apresenta os métodos consensuais como uma proposta para reduzir as insatisfações das pessoas envolvidas no processo de levantamento de requisitos e respeitar as dimensões humanas e sociais já no inicio do ciclo de vida de um sistema sociotécnico, considerando a aderência desses métodos às demais fases do ciclo de vida. / This text proposes the use of consensual methods to reduce people dissatisfaction in take part of requirement elicitation process and indentify, and respect, the human and social dimensions since the beginning of a sociotechnical system life cycle, evaluating the adhesion of these methods to the other phases of the lifecycle.