<p>Abstract</p><p>The aim of this work is to understand, from a perspective of sociology of emotions, how employees within the health care sector experience their working environment and the conditions. By analysing how these experiences shape the interviewees’ perceptions of the quality of their working environment, the dissertation also seeks to arrive at an understanding of what the contributing factors are for their choice to either remain in or leave the organizations in which they are employed.</p><p>This study has been conducted as a qualitative interview study. Vocational categories represented in the study are doctors, nurses, assistant nurses, midwives, and physical therapists.</p><p>The analysis has employed an abductive approach, in which empirical sensitivity, interpretation, and theory are combined. The interpretative and empirical focus, and the theory used concentrate largely on emotions, and the resulting analysis is, thusly, a contribution within the sociology of emotions.</p><p>The empirical analysis is organized in three chapters, describing and analysing three main areas: dissatisfaction with public organisations, social embeddedness, and emotional labour.</p><p>In terms of results the dissertation demonstrates that workplaces undergoing repeated changes without strong support from the staff are experienced as bad, while workplaces where the employees feel affirmed and competent are experienced as good. However, it is not working environment and conditions alone that are meaningful for the interviewees, but so is the balance between work and private life, as well as the balance between social relations in and outside of the workplace.</p><p>In addition, the emotional culture in workplaces and among colleagues is of crucial importance for the interviewees’ perceptions of their work. It is suggested that this pertains to the fact that health care work constitutes a specific type of emotional labour which, in the dissertation, is described as harbouring work. Hence, more than a matter of working environment and conditions, the interviewees’ experiences depend more upon factors such as the degree of embeddedness in social relationships, the emotional climate in the workplace, and the possibility to form a buffer culture. Moreover, it is these factors that underpin how and why employees choose to remain in or leave their workplaces.</p>

The aim of this work is to understand, from a perspective of sociology of emotions, how employees within the health care sector experience their working environment and the conditions. By analysing how these experiences shape the interviewees’ perceptions of the quality of their working environment, the dissertation also seeks to arrive at an understanding of what the contributing factors are for their choice to either remain in or leave the organizations in which they are employed. This study has been conducted as a qualitative interview study. Vocational categories represented in the study are doctors, nurses, assistant nurses, midwives, and physical therapists. The analysis has employed an abductive approach, in which empirical sensitivity, interpretation, and theory are combined. The interpretative and empirical focus, and the theory used concentrate largely on emotions, and the resulting analysis is, thusly, a contribution within the sociology of emotions. The empirical analysis is organized in three chapters, describing and analysing three main areas: dissatisfaction with public organisations, social embeddedness, and emotional labour. In terms of results the dissertation demonstrates that workplaces undergoing repeated changes without strong support from the staff are experienced as bad, while workplaces where the employees feel affirmed and competent are experienced as good. However, it is not working environment and conditions alone that are meaningful for the interviewees, but so is the balance between work and private life, as well as the balance between social relations in and outside of the workplace. In addition, the emotional culture in workplaces and among colleagues is of crucial importance for the interviewees’ perceptions of their work. It is suggested that this pertains to the fact that health care work constitutes a specific type of emotional labour which, in the dissertation, is described as harbouring work. Hence, more than a matter of working environment and conditions, the interviewees’ experiences depend more upon factors such as the degree of embeddedness in social relationships, the emotional climate in the workplace, and the possibility to form a buffer culture. Moreover, it is these factors that underpin how and why employees choose to remain in or leave their workplaces.

<p>Vad händer vid en medling och hur upplevs detta möte av de parter som ingår i medlingsprocessen? Denna fråga är utgångspunkten i föreliggande uppsats vilken belyser gärningspersoners och brottsoffers upplevelser samt den förändrade syn på sig själva och den andra parten vilken medlingen bidragit till. Medling vid brott innebär att gärningsperson och brottsoffer möts och samtalar om sina upplevelser av brottet. Denna uppsats har med intervjuer som bas studerat parternas egna upplevelser av medlingssituationen. De teoretiska utgångspunkterna för uppsatsen är George Herbert Meads ”Den Generaliserade andre”, Thomas Scheff och Susanne Retzingers skambegrepp, Erving Goffmans samspelsteori samt ”Det intersubjektiva tredje” vilket beskrivs av Samuel Gerson. Med hjälp av dessa teorier har gärningspersonerna och brottsoffrens upplevelser av medling analyserats, analysen visar att medling av båda parter beskrivs som ett möte där en motpart gett dem insikt om den andres upplevelse av brottet. Denna insikt resulterade i en för gärningspersonerna förändrad livssyn samt för brottsoffren en känsla av att få brottet utrett. Slutsatsen som dras i denna uppsats är att medling vid brott bidrar till att ge gärningsperson och brottsoffer en ny bild av händelsen och att denna nya bild leder till eftertanke kring det egna beteendet samt en förståelse för hur det egna agerandet påverkar andra.</p> / <p>What happens at a victim-offender mediation and how is this process perceived by the parties involved? That is the starting point in this paper illustrating perpetrators and victims’ experiences and their changing views of themselves and of the other party given by the mediation process. Criminal mediation means that the perpetrator and the victim meet to discuss their view of the crime. This paper, based on interviews, studies both parties own experiences of the mediation. The theoretical starting points of the paper are George Herbert Mead´s "the Generalized Other”, Thomas Scheff´s and Susanne Retzinger´s shame and reintegrative shame concept, Erving Goffman´s interaction ritual theory and "the concept of the third” described by Samuel Gerson. Perpetrators and victims experiences of the mediation have been analyzed by means of these theories, the analysis shows that mediation is described by both parties as a meeting giving them insight into the other parties’ experience of the crime. This insight resulted in a changed view on life for the perpetrators and a feeling of having the crime investigated for the victims. The conclusion in this paper is that victim-offender mediation gives the perpetrator and the victim a new view of the incident, resulting in reflection about their own behaviour and an understanding of how their acting affects others.</p>

Vad händer vid en medling och hur upplevs detta möte av de parter som ingår i medlingsprocessen? Denna fråga är utgångspunkten i föreliggande uppsats vilken belyser gärningspersoners och brottsoffers upplevelser samt den förändrade syn på sig själva och den andra parten vilken medlingen bidragit till. Medling vid brott innebär att gärningsperson och brottsoffer möts och samtalar om sina upplevelser av brottet. Denna uppsats har med intervjuer som bas studerat parternas egna upplevelser av medlingssituationen. De teoretiska utgångspunkterna för uppsatsen är George Herbert Meads ”Den Generaliserade andre”, Thomas Scheff och Susanne Retzingers skambegrepp, Erving Goffmans samspelsteori samt ”Det intersubjektiva tredje” vilket beskrivs av Samuel Gerson. Med hjälp av dessa teorier har gärningspersonerna och brottsoffrens upplevelser av medling analyserats, analysen visar att medling av båda parter beskrivs som ett möte där en motpart gett dem insikt om den andres upplevelse av brottet. Denna insikt resulterade i en för gärningspersonerna förändrad livssyn samt för brottsoffren en känsla av att få brottet utrett. Slutsatsen som dras i denna uppsats är att medling vid brott bidrar till att ge gärningsperson och brottsoffer en ny bild av händelsen och att denna nya bild leder till eftertanke kring det egna beteendet samt en förståelse för hur det egna agerandet påverkar andra. / What happens at a victim-offender mediation and how is this process perceived by the parties involved? That is the starting point in this paper illustrating perpetrators and victims’ experiences and their changing views of themselves and of the other party given by the mediation process. Criminal mediation means that the perpetrator and the victim meet to discuss their view of the crime. This paper, based on interviews, studies both parties own experiences of the mediation. The theoretical starting points of the paper are George Herbert Mead´s "the Generalized Other”, Thomas Scheff´s and Susanne Retzinger´s shame and reintegrative shame concept, Erving Goffman´s interaction ritual theory and "the concept of the third” described by Samuel Gerson. Perpetrators and victims experiences of the mediation have been analyzed by means of these theories, the analysis shows that mediation is described by both parties as a meeting giving them insight into the other parties’ experience of the crime. This insight resulted in a changed view on life for the perpetrators and a feeling of having the crime investigated for the victims. The conclusion in this paper is that victim-offender mediation gives the perpetrator and the victim a new view of the incident, resulting in reflection about their own behaviour and an understanding of how their acting affects others.