The question of what leads clients to onset of the WHITE LIGHT I therapeutic community was the main reason for this research. It may seem that the main motive is the drug addiction of clients, but I rather wonder what the last drop is, that they come to make a decision to do something about themselves. In my experience, it is the consequences of drug use rather than addiction itself. I wanted to examine those reasons. The aim of the research is to find out and explain the reasons for clients entering the Therapeutic community WHITE LIGHT I. The thesis is based on qualitative research. The methods used to obtain data are clients' biographies, questions on admission, records of the therapeutic groups and semistructured interview. I conducted the research on eight WHITE LIGHT I community clients who agreed to participate in the research. For data processing, I used the thematic analysis as a method, which is the most appropriate for a given need. The research revealed eight reasons for getting treatment. It is a loss of housing, a desire for a normal life without drugs, loss of employment, problems with the law, family pressure, health problems, client in the position of victim (crime, violence, etc.) and loss of life expectancy. Findings from my research corresponded to the reasons found by other...

Syftet med denna studie var att kartlägga Kriminalvårdens motivationshöjande insats MIK, motiverande samtal inom Kriminalvården. För att besvara syftet utformades tre frågeställningar: Hur genomförs MIK? Hur arbetar programledarna konkret med klienternas motivation inom MIK? Vilka faktorer har stor påverkan på klienternas motivation, enligt programledarna? Semi- strukturerade intervjuer genomfördes med sex programledare, både på anstalt och frivårdskontor. Resultatet utgörs av en detaljerad kartläggning av MIK och att de faktorer som är viktiga för klienternas motivation är mål, motstånd och rutiner. / The purpose of this study was to survey Kriminalvården’s motivation enhancing effort, MIK, motivational interviewing at Kriminalvården. For this purpose three questions were formulated: How is MIK performed? How do the program leaders work on a daily basis with the clients motivation within MIK? Which factors have the most impact on the client’s motivation, according to the program leaders? Semi-structured interviews were carried out with six program leaders, both at institution and probational offices. The results show a detailed survey over MIK, and that the important factors for the clients’ motivation are goals, resistance and their routines.

This diploma thesis is dedicated to online and its use for communication planning. Its aim is to outline actual market, possibilities and to show how a non-standard client (in this case fashion brand Mango) could use on-line to meet its demand and targets. In theoretical part I analyse and describe all important characteristics for communication strategy creation on the local market. Based on understanding of client, its needs, targets, target group and competitors I suggest a possible on-line communication plan. The thesis is designated to all who are interested in advertising and on-line communication planning.

The purpose of this diploma thesis is the fact that Ceska sporitelna a.s. doesn't succeed in fulfilling of the standard to solve 80 % of client feedback by 24 hours. The goal of this diploma thesis named "Quality improvement in client feedback process in Ceska sporitelna, a.s." is to define problem spaces of the client feedback process which are necessary to improve. At the beginning there is an explanation of some terms which are connected with a quality. Consequently there are mentioned certain methods of continuous improvement such as PDCA, Six sigma and so on. In practical part there is described contemporary client feedback process, they are introduced results of my own research and suggested ideas for improvement.

The aim of the theoretical part is a summary of commonly used graphics components for developing web applications in Java. In the introduction, theoretical part contains basic principles and terms related to the topic of work. Below is an overview of components, which is based mostly on documentation most widely used frameworks for building web applications. Individual components are divided into groups and there are descriptions and alternative names for each of them. Description of each component is aimed at its appearance as well as at routine use in practice. The practical part results from the list of components and categories created in the theoretical part. The first part is a description of the framework and its fundamental principles, especially creation of components. Each category and the components identified in the theoretical part are analyzed from the perspective of their applications in the Wicket framework. In the case of non-existing components in the framework are given options and mechanisms that replace the functionality of missing components.

The aim of this thesis is to describe the basic digital advertising agency employee workflow, to describe the various stages of the process and related sub-tasks referring to the project as a whole. Thesis compares the classical and modern approaches to management practice and leads to defining the most useful of those. Relative to social, cultural and technological drifts, it describes the most typical specificities for digital media sphere.

Thesis "frauds committed by financial advisors and its prevention" introduces the concepts of fraud, reasons for fraud, types of frauds and prevention suggestion. Financial advisors misuse the imperfections of insurance products and financial illiteracy of people for their own enrichment. This topic is very up to date for insurance companies. These cases are not publicized in media to protect the insurance companies. Within the thesis there was carried out a research among financial advisors in order to confirm or disprove the claim that financial advisors commit such offenses. It provides information for potential clients that would help them to be more conscious and to prevent them from concluding disadvantageous contracts. Recommendations are designed also for the insurance companies in the form of anti-fraud information system.

This diploma thesis is concerned with definition of the term recruitment agency and with the description of its activities and services, which are offered to its clients and candidates. First chapter of this thesis depicts conditions of origin of recruitment agencies in Czech Republic and their functioning. There is a close analysis of job market, job applicants and clients of recruitment agencies. The second chapter is the core of this thesis. It contains description of cooperation between specific recruitment agency and its client and candidate. The work of the consultant in this recruitment agency is a central theme of this chapter. Final chapter sums up benefits and risks for all concerned parties, namely client - recruitment agency - candidate.

Författare/Alievski, N. ”Makt, kontroll och konflikter!” En kvalitativ studie om hur socialsekreterare upplever mötet med klienten när det uppstår konflikt. Examensarbete i socialt arbete 15 högskolepoäng. Malmö universitet: Fakulteten för hälsa och samhälle, institutionen för socialt arbete, maj 2018.Uppsatsen är en kvalitativ studie som huvudsakligen handlar om socialsekreterares upplevelser i mötet med klienter när det uppstår konflikter angående ekonomiskt bistånd i socialtjänsten. Studiens fokus ligger på hur socialsekreterare upplever och hanterar dessa konflikter med klienterna. Vilka tillvägagångssätt tillämpas för att övervinna dessa konfliktsituationer och hur upplever socialsekreterare att dessa konflikter påverkar deras arbetssätt? I studien intervjuades fem socialsekreterare som jobbar med ekonomiskt bistånd inom socialtjänsten. Mötet mellan socialsekreterare och klient har en dynamisk karaktär där socialsekreteraren har makt och klienten har ingen makt. Makten är osynlig när parterna är överens med varandra, dock blir makten synlig då parterna är oense om saker och ting. De viktigaste resultaten som kommit fram i uppsatsen är att regler och lagar delvis kan vara orsaker till att det ger upphov till konflikter, exempelvis när det gäller riksnormen. En annan orsak att det uppkommer konflikter är när socialsekreterarna är stressade, har brist på tid eller har för många klienter att de inte hinner ta hand om dessa och att utföra sina arbetsuppgifter på rätt sätt. En tredje orsak till konflikter är när klienterna avviker från planeringen och socialsekreteraren begär ett läkarintyg, vilket klienterna saknar. / Author/Alievski, N. "Power, control and conflict!" A qualitative study of how social secretary experience a meeting with a client when conflict arises. Degree Project in Social Work 15 credits. Malmö University: Faculty of Health and Society, Department of Social Work, Maj 2018.The essay is a qualitative study that mainly deals with social workers' experiences in meeting clients when conflicts arise with financial assistance in social services. The focus of the study is on how social secretaries experience and handle these conflicts with clients. What approaches are being taken to overcome these conflict situations and how do social secretaries feel that these conflicts affect their way of working? For the study, five social secretaries were interviewed who work with financial assistance in social services. The meeting between a social secretary and a client has a dynamic character in which the social secretary has power and the client has no power. The power is invisible as long as the parties are in agreement. However, power becomes relevant when the parties disagree with things. The most important findings made in the paper are that rules and laws may in part be the cause of conflicts, such as the national norm. Another reason for conflicts is that the social secretaries are stressed, have lack of time or have too many clients that they cannot handle clients, which leads to conflicts because the social secretaries are unable to perform their duties properly. A third cause of conflicts is when clients deviate from the planning and the social secretary requests medical certificates, which the clients cannot provide.

Sweden is considered one of the EU countries with the highest proportion of individuals witha foreign background. Sweden is therefore a highly culturally heterogenous country withdifferent ethnicities and religions. Certain terms, such as “immigrants”, are for this reason,often vague and negatively charged identities for individuals. The aim of this study was toexamine how social workers with a foreign background experience being treated by clientswith different backgrounds. The aim has been broken down into three questions: Does thetreatment differ from the client depending on his/her background? Does the social workerfeel that the treatment changes depending on his/her background? In what way do socialworkers believe that their way of looking at themselves is influenced by the client'streatment? A qualitative method, with semi-structured interviews with eight participants,was used. Data was analyzed using a thematic analysis and the selected themes werebackground, power, age and to tolerate and understand. Data were discussed from anintersectional perspective and with the help of previous research. The results show thatethnicity in many of the cases did not have a negative impact on how social workers weretreated. Something that affected the treatment to a greater extent was the social workers’ age,experience and positions of power. / Sverige anses idag vara ett av de EU-länder med den högsta andelen individer med utländskbakgrund. Sverige är därför ett mycket kulturellt, etniskt, religiöst och socialt heterogentland. Vissa begrepp, som exempelvis ”invandrare”, är därför ofta vaga och negativt laddadeidentiteter för många individer. Syftet med denna studie var att undersöka hur socionomermed utländsk bakgrund upplever sig bli bemötta av klienter med olika etniska bakgrunder.Syftet har även brutits ner i tre frågeställningar: Skiljer sig bemötandet från klientenberoende på klientens bakgrund? Upplever socionomen att bemötandet förändras beroendepå dennes bakgrund? På vilket sätt menar socionomer att deras sätt att se på sig självapåverkas av klientens bemötande? En kvalitativ metod tillämpades och semistruktureradeintervjuer genomfördes med åtta deltagare. Data analyserades med hjälp av en tematiskanalys och de teman som valdes ut var bakgrund, makt, ålder samt att tolerera och förstå.Data diskuterades utifrån ett intersektionellt perspektiv samt med stöd av tidigare forskning.Resultaten visar att respondenterna bedömer att etnicitet i många av fallen inte påverkadebemötandet negativt. Något som påverkade bemötandet i högre grad var socionomens ålder,erfarenhet samt maktpositioner.