Il presente contributo prende le mosse dalla consapevolezza che i modelli lineari tradizionali sulle carriere (Super, 1980) hanno lasciato il passo a concettualizzazioni più complesse e non lineari (Cohen, Duberley & Mallon, 2004; Pryor & Bright, 2007; Richardson, 2002), argomento tra l’altro approfondito operando una disanima delle principali transizioni di carriera e dei fenomeni psicosociali ad esse correlate (Schlossberg, Waters & Goodman, 1995). Vengono affrontati temi attuali quali quelli della Globalizzazione riflessiva (Beck, 1999), della complessità e delle Flessibilità (Sennett, 1998) e se ne mette in luce le interrelazioni con il fenomeno delle carriere, ed in particolare delle dinamiche che ne hanno modificato progressivamente e radicalmente la natura nel corso degli ultimi trent’anni (Hall, 1976, 1996). È stato approfondito il tema dei nuovi percorsi di carriera, con particolare attenzione ai costrutti teorici della Protean Career (Carriera Versatile) e della Boundaryless Career (Carriera senza confini). Sono stati condotti due studi, mediante il metodo dell’inchiesta, proponendo dei questionari autosomministrabili a due gruppi di lavoratori dipendenti. La selezione degli strumenti da inserire nel protocollo, e quindi delle ipotesi da verificare è stata operata in funzione delle caratteristiche intrinseche dei due gruppi coinvolti, cercando comunque di valorizzare sempre il ruolo dei nuovi orientamenti di carriera all’interno del disegno di ricerca. Lo studio 1 è stato condotto su un gruppo di 540 lavoratori dipendenti provenienti da Sardegna e Sicilia. Facendo riferimento agli studi tradizionali sull’insicurezza lavorativa (Sverke & Hellgren, 2002), si è cercato di valutare l’eventuale effetto moderante dei nuovi orientamenti di carriera (Briscoe, Hall & Frautschy De Muth, 2006) circa gli effetti dell’insicurezza su benessere psicofisico (Goldberg, 1972) e coinvolgimento lavorativo (Schaufeli, Bakker & Salanova, 2006; Scaufeli, Salanova, Gonzalez-Romá & Bakker, 2002). I risultati hanno mostrato alcuni effetti parziali, ma d’altro canto è emerso che i medesimi orientamenti di carriera risultano significativamente e direttamente associati a variabili quali l’Autoefficacia, la Proattività, il benessere e il Coinvolgimento. Lo studio 2, riguardante un gruppo di 79 neolaureati di Palermo e provincia al primo inserimento lavorativo, è stato condotto nell’arco di 8 mesi con tre rilevazioni dati. In questo caso si è cercato di evidenziare eventuali effetti causali longitudinali degli orientamenti di carriera sulle variabili dipendenti già incluse nello studio 2. Le ipotesi espresse hanno trovato soltanto parziale conferma nei risultati.

The thesis of this paper is based on the assumption that the socio-economic system in which we are living is characterised by three great trends: growing attention to the promotion of human capital; extremely rapid technological progress, based above all on the information and communication technologies (ICT); the establishment of new production and organizational set-ups. These transformation processes pose a concrete challenge to the training sector, which is called to satisfy the demand for new skills that need to be developed and disseminated. Hence the growing interest that the various training sub-systems devote to the issues of lifelong learning and distance learning. In such a context, the so-called e-learning acquires a central role. The first chapter proposes a reference theoretical framework for the transformations that are shaping post-industrial society. It analyzes some key issues such as: how work is changing, the evolution of organizational set-ups and the introduction of learning organization, the advent of the knowledge society and of knowledge companies, the innovation of training processes, and the key role of ICT in the new training and learning systems. The second chapter focuses on the topic of e-learning as an effective training model in response to the need for constant learning that is emerging in the knowledge society. This chapter starts with a reflection on the importance of lifelong learning and introduces the key arguments of this thesis, i.e. distance learning (DL) and the didactic methodology called e-learning. It goes on with an analysis of the various theoretic and technical aspects of e-learning. In particular, it delves into the theme of e-learning as an integrated and constant training environment, characterized by customized programmes and collaborative learning, didactic assistance and constant monitoring of the results. Thus, all the aspects of e-learning are taken into exam: the actors and the new professionals, the virtual communities as learning subjects, the organization of contents in learning objects, the conformity to international standards, the integrated platforms and so on. The third chapter, which concludes the theoretic-interpretative part, starts with a short presentation of the state-of-the-art e-learning international market that aims to understand its peculiarities and its current trends. Finally, we focus on some important regulation aspects related to the strong impulse given by the European Commission first, and by the Italian governments secondly, to the development and diffusion of e-learning. The second part of the thesis (chapters 4, 5 and 6) focus on field research, which aims to define the Italian scenario for e-learning. In particular, we have examined some key topics such as: the challenges of training and the instruments to face such challenges; the new didactic methods and technologies for lifelong learning; the level of diffusion of e-learning in Italy; the relation between classroom training and online training; the main factors of success as well as the most critical aspects of the introduction of e-learning in the various learning environments. As far as the methodological aspects are concerned, we have favoured a qualitative and quantitative analysis. A background analysis has been done to collect the statistical data available on this topic, as well as the research previously carried out in this area. The main source of data is constituted by the results of the Observatory on e-learning of Aitech-Assinform, which covers the 2000s and four areas of implementation (firms, public administration, universities, school): the thesis has reviewed the results of the last three available surveys, offering a comparative interpretation of them. We have then carried out an in-depth empirical examination of two case studies, which have been selected by virtue of the excellence they have achieved and can therefore be considered advanced and emblematic experiences (a large firm and a Graduate School).

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The thesis aims at inquiring into the issue of innovation and organizational and institutional change in the public administration with regard to the increasingly massive adoption of participatory devices and practices in various arenas of public policies. The field of reference regards transformations of the types of public actions and regulation systems, concerning governance. Together with the crisis of the public function and of the role played by the insitutions what is emerging are different levels of governement, both towards an over national and a local direction, and a plurality of social interlocutors, followed by a post-bureaucratic pattern of the public administration that is opening itself in the direction of environment and citizens. The public adminstration is no longer considered an inert object within the bureaucratic paradigm but as a series of communicative processes, choices, cultures and practices that actively builds itself and the environment it interacts with. Therefore, the output of the public administration isn’t the simple service being supplied but the relationship enacted with the citizen, relationship that becomes the constituent basis of adminstrative processes. The intention of thesis is to take into consideration the relation between innovation of the public administration and participatory experimentations and implementations regarded as exchanges in which citizens and the public administration hold talks and debates. The issue of the organizational change of the public administration as output and effect of inclusive deliberative practices has been analysed starting from an institutionalist approach, in other words examining the constituent features of institutions, “rediscovering” them with regard to their public nature, their ability to elaborate collective values and meanings, the social definition of problems and solutions. The participatory device employed by the Forlì city council that involved enterprises and cultural associations of the area in order to build a participatory Table, has been studied through a qualitative methodology (participant observation and semi-strutctured interviews). The analysis inquired into the public nature both of the participatory device and the administrative action itself as well as into elements pertaining the deliberative setting, the regulative reference framework and the actors which took part in the process.

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The present dissertation focuses on burnout and work engagement among teachers, with especial focus on the Job-Demands Resources Model: Chapter 1 focuses on teacher burnout. It aims to investigate the role of efficacy beliefs using negatively worded inefficacy items instead of positive ones and to establish whether depersonalization and cynism can be considered two different dimensions of the teacher burnout syndrome. Chapter 2 investigates the factorial validity of the instruments used to measure work engagement (i.e. Utrecht Work Engagement Scale, UWES-17 and UWES-9). Moreover, because the current study is partly longitudinal in nature, also the stability across time of engagement can be investigated. Finally, based on cluster-analyses, two groups that differ in levels of engagement are compared as far as their job- and personal resources (i.e. possibilities for personal development, work-life balance, and self-efficacy), positive organizational attitudes and behaviours (i.e., job satisfaction and organizational citizenship behaviour) and perceived health are concerned. Chapter 3 tests the JD-R model in a longitudinal way, by integrating also the role of personal resources (i.e. self-efficacy). This chapter seeks answers to questions on what are the most important job demands, job and personal resources contributing to discriminate burned-out teachers from non-burned-out teachers, as well as engaged teachers from non-engaged teachers. Chapter 4 uses a diary study to extend knowledge about the dynamic nature of the JD-R model by considering between- and within-person variations with regard to both motivational and health impairment processes.

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