Please read the abstract in the section 00front of this document / Dissertation (MSc (Technology Management))--University of Pretoria, 2007. / Graduate School of Technology Management (GSTM) / unrestricted

En el presente estudio, los autores identifican e investigan los factores que impactan en la participación del proceso de evaluación de en las oficinas corporativas de Petrex ubicadas en Lima. Para lograrlo, se realizó la búsqueda en la literatura existente y se llevaron a cabo entrevistas de tipo cualitativo a los colaboradores de la empresa teniendo como resultado al establecimiento de objetivos, capacitación, comunicación y retroalimentación como los factores críticos. Posterior a esto, se elaboró una encuesta aplicada a 78 colaboradores en base a la muestra calculada, la cual confirmó los resultados obtenidos en las entrevistas y permitió establecer porcentajes de satisfacción para cada factor. A partir de estos descubrimientos, el estudio propone y explica las propuestas de mejora que se tiene por cada factor, así como recomendaciones para su aplicación. Por último, la investigación realizada deja espacio para la aplicación en la empresa de las propuestas de mejora planteadas, lo cual permitiría demostrar la efectividad de estas de forma más concluyente que este estudio. / In the present study, the authors identify and investigate factors that affect participation in the evaluation performance process in Petrex corporate offices located in Lima. To achieve this, the search in the existent literature was made and qualitative interviews were conducted to the employees of the company resulting in the establishment of goals, training, communication and feedback as critical factors. Following this, a survey of 78 employees was developed based on the calculated sample, which confirmed the results obtained in the previous interviews and allowed to establish percentages of satisfaction for each factor. From these findings, the study proposes and explains the proposals for improvement for each factor, as well as recommendations for implementation. Finally, research leaves room for the application in the company of the proposals explained in the current investigation, which would demonstrate the effectiveness of these in a more conclusive way than this study does.

When rugby became professional in 1995, both the game and the social and financial position of the players changed (Basson, 2003). Players started to train full-time and earned annual salaries (Goldman& Johns, 2009). Due to the transition from amateur to professional status, rugby players needed to make adequate personal financial management decisions. The purpose of this study is to investigate the personal financial management attitudes and practices of South African rugby players. Previous research about personal financial management largely focussed on the general public, and did not focus on South African rugby players. Rugby is a professional sport where players earn money from a young age. It is expected of rugby players to make adequate personal financial decisions from as early as 19 years old. The literature review provided an overview of personal financial management and a discussion on the various components that should be included in personal financial management. A framework for this study was developed. The framework used these components as the base for the personal financial attitudes and practices and how it relates to the demographics of the respondents. Three hypotheses were also formulated based on the literature overview and framework. The objectives of this study were achieved by adopting a quantitative research methodology. A convenience sample of 132 rugby players was drawn for this study. Rugby players from NMMU Madibaz, Eastern Province Rugby Union (EP), South Western Districts Rugby Union (SWD) and Sharks Rugby Union participated in this study. The results of the empirical survey showed that respondents have positive attitudes towards the importance of budgeting, retirement planning, risk management, debt management and investment and the importance of employing a financial planner. On the other hand the personal financial management practices of the respondents in this study can be described as weak. From the results of the empirical survey it is clear that the respondents have weak practices towards the majority of the personal financial management practices. Only one of the three hypotheses was accepted namely that there is a relationship between the demographics of rugby players and their personal financial practices. There is no relationship between personal financial management attitudes and personal financial management practices of South African rugby players and that there is also no relationship between demographic variables and personal financial management attitudes of South African rugby players. This study has provided insight into the personal financial management attitudes and practices of South African rugby players. Valuable information was obtained that could help to address the personal financial management needs of rugby players.

The media and the Government have voiced their feelings against micro-lenders, which they refer to as “abomashonisa”. The cry has been that they enslave the poor making their lives unbearable. The fact of the matter is that it is not only the poor who find themselves slaves to the micro-lenders. The educated with better paying jobs than the poor, including teachers are also micro-lending clients. This prompted the researcher to investigate the financial management competencies of teachers. Although teachers are better paid than the poor, the manner in which they conduct their financial affairs will determine whether they live like the poor or not. Even for the poor, poor financial management skills is one of the important factors that cause them to be enslaved by micro-lenders. To meet the dissertation’s aims a literature study focusing on the origin and the development of micro-lending in South Africa and the financial management acumen of teachers in South Africa, was conducted. An empirical study was then undertaken to investigate the financial management competencies of teachers in Port Elizabeth. Based on the information obtained from the literature study and the results from the empirical survey, various recommendations and conclusions were made.

This Master's Thesis focuses on the role of personal networks and importance of its use in business development. It details the role of personal branding in networking. There are two main sources of research used in the work: financial and business data of 10 networking clubs based in Prague as well as the collected information from in-depth interviews with the entrepreneurs. Analysis of both qualitative and quantitative data enable the author to draw correlation between the elements of the personal brand and its effects on the results of networking.

Financial planning has often been thought of as the most useful financial resource for the average American family. Prior to the Great Recession of 2008, research on factors that influence financial literacy has been scarce in academic journals. Very few resources are available to help guide household finance. The purpose of this dissertation was to determine factors that influenced financial literacy in U.S. households. Using existing financial literacy quiz questions, a personal financial literacy quiz was given to a sample of Debtors and Non-debtors in the Middle District of North Carolina. An average quiz score was developed for each participant, and was used as the dependent variable for the study. Various survey questions were used to develop 149 independent variables broken up into demographic factors, psychological factors, and financial behaviors for the same participant. Regression analyses were used to determine which of the 149 independent variables were significantly related to financial literacy. Factor analysis was also used to determined factors of financial literacy. The study found 125 significant factors of financial literacy in 16 different categories including: demographic factors, psychological factors, financial actions, financial attitudes, planning actions, mortgage decisions, budgeting habits, goal planning, retirement planning, credit management, income planning, insurance planning, mortgage debt ratios, savings planning, investment planning, and financial self-control. Future studies can expand the sample size to include all 50 states, and to help determine which factors of financial literacy should be used in building a personal financial planning model that all professionals and families can use to maximize personal financial success.

Submitted by Nadir Basilio (nadirsb@uninove.br) on 2017-07-03T19:49:05Z No. of bitstreams: 1 Carlos Augusto Palazzi Junior.pdf: 1484789 bytes, checksum: ca07ecd2ab4ad55d68b682538b543193 (MD5) / Made available in DSpace on 2017-07-03T19:49:05Z (GMT). No. of bitstreams: 1 Carlos Augusto Palazzi Junior.pdf: 1484789 bytes, checksum: ca07ecd2ab4ad55d68b682538b543193 (MD5) Previous issue date: 2017-02-23 / This dissertation aims to identify the factors that impact on the intention to hire or on consumer loyalty of the personal trainer service and to verify if there are differences between the variables surveyed between these two audiences. The constructs chosen through the literature, mainly international scientific articles, were: social skills, customer orientation, customer perceived expertise, personal trainer physical appearance, consumer familiarity and physical results obtained from the student, being analyzed through the conceptual framework of relationship marketing. The type of the research was confirmatory and the quantitative method, composed of a sample of 577 people obtained through an online questionnaire, and among the respondents, 245 have personal trainer and 332 do not have. In order to reach the objective of this dissertation, the closed questionnaire and the partial least square (PLS) analysis were used as data collection instrument to validate the hypotheses. As results, it was possible to perceive that there are differences between the models studied, in the intention-to-purchase model, consumers have the physical appearance of the personal trainer with greater significance when making the decision to acquire this service, followed by their familiarity by moderating the Professional knowledge, that is, the more previous knowledge of physical activity the consumer has, the more he or she will expect from the professional's expertise. In the loyalty model, it can be verified that the social skills of the personal trainer and the physical results conquered by the students through the personalized classes had greater significations, followed by the physical appearance of the professional and the familiarity moderating the expertise of the service provider. It is concluded that the personal trainer as its own manager, should use different methods and techniques to conquer different audiences. One of the main suggestions in the search intention model is that the personal trainer should show a personal physical appearance that demonstrates health care and muscular tone, as it inspires his clients, besides having superior knowledge to the consumer, since the more information the customer has, the more demanding it will be. In the loyalty model, the personal trainer should emphasize social skills, allowing a better relationship with the client, as well as reaching the expectations of the students regarding the physical results when hiring their services, not forgetting their good physical appearance and demonstrating knowledge regarding physical activity, physiology and physical exercises in relation to their students. / Essa dissertação tem como objetivo identificar os fatores que impactam na intenção de contratar ou na lealdade do consumidor do serviço de personal trainer e verificar se existe diferenças entre as variáveis pesquisadas entre esses dois públicos. Os construtos escolhidos por meio da literatura, principalmente de artigos científicos internacionais, foram: as habilidades sociais, a orientação para o cliente, a expertise percebida pelo cliente, a aparência física do personal trainer, familiaridade do consumidor e dos resultados físicos obtidos do aluno, sendo analisado por meio da estrutura conceitual do marketing de relacionamento. O tipo da pesquisa foi confirmatório e o método quantitativo, composto por uma amostra de 577 pessoas obtidos por meio de questionário online, sendo que, entre os respondentes, 245 possuem personal trainer e 332 não possuem. Para atingir o objetivo dessa dissertação, foi utilizado como instrumento para a coleta de dados o questionário fechado e a análise dos mínimos quadrados parciais PLS (partial least square) para validar as hipóteses. Como resultados, foi possível perceber que existe diferenças entre os modelos estudados; no modelo de intenção de contratar, os consumidores têm a aparência física do personal trainer com maior significância na hora de tomar a decisão em adquirir esse serviço, seguido pela sua familiaridade moderando a expertise do profissional, ou seja, quanto mais conhecimento prévio de atividade física o consumidor tiver, mais cobrará da expertise do profissional. No modelo de lealdade, pode-se verificar que as habilidades sociais do personal trainer e os resultados físicos conquistados pelos alunos por meio das aulas personalizadas tiveram maiores significâncias, seguidos pela aparência física do profissional e a familiaridade moderando a expertise do prestador de serviço. Conclui-se que o personal trainer como seu próprio gestor, deve utilizar métodos e técnicas diferentes para conquistar diferentes públicos. Uma das principais sugestões no modelo de intenção de contratar pesquisado, é que o personal trainer deve mostrar uma aparência física pessoal que demonstre cuidados com a saúde e a tonicidade muscular, pois isso inspira seus clientes, além de ter conhecimento superior ao consumidor, pois quanto mais informações o cliente tiver, mais exigente ele será. No modelo de lealdade, o personal trainer deve dar ênfase às habilidades sociais, permitindo um melhor relacionamento com o cliente, além de atingir as expectativas dos alunos em relação aos resultados físicos ao contratar seus serviços, sem esquecer da sua boa aparência física e de demonstrar conhecimento superior em relação a atividade física, fisiologia e exercícios físicos em relação aos seus alunos.

Discusses the development of a real-time finance management system (RFMS) computer application. RFMS lets users learn about and manage their personal finances and stock portfolio. Finances can be managed using management tools and calculators. The program uses a Java/XML based approach where real-time market data from different stock exchanges is fetched and displayed for the user. Stock performance can then be graphed.

Determina la relación existente entre el compromiso organizacional y el tipo de contrato laboral del trabajador en el Hospital I Octavio Mongrut Muñoz. Se diseñó un estudio observacional, correlacional, transversal y prospectivo. La muestra fue constituida por 170 trabajadores. Se recaudó información de 86 trabajadores inestables y 84 estables. Se realizó la encuesta con el cuestionario de compromiso organizacional de Meyer y Allen, para el análisis de datos se usó el programa estadístico IBM Statistical Package for the Social Sciences (IBM SPSS), los datos de variables cuantitativas se analizaron con la correlación de Spearman y la U de Mann Whitney; mientras que los datos de variables cualitativas y ordinales se analizaron con la prueba de chi cuadrado y correlación de Tau-B de Kendall. Encuentra que el 65,3% de los trabajadores del hospital tienen un compromiso organizacional de nivel medio. En los trabajadores con contrato estable hay un mayor porcentaje de compromiso organizacional afectivo en un nivel medio; y en los trabajadores de contrato inestable, el compromiso normativo se evidenció en un nivel medio. En los trabajadores con contrato estable existe una diferencia poco significativa del compromiso organizacional entre trabajadores con contrato indeterminado y nombrados. Concluye que no existe relación entre el compromiso organizacional y el tipo de contrato del trabajador. / Tesis

El presente trabajo tiene como objetivo principal proponer estrategias de intervención en la gestión del engagement de los servidores de una entidad pública peruana, aplicando la teoría de demandas y recursos laborales (DR-L) (Bakker y Schaufeli 2004; Demerouti et al. 2001), cuyos resultados esperamos puedan influir positivamente en el desempeño de los servidores, y por lo tanto potenciar la eficiencia de los procesos y servicios brindados a los ciudadanos por parte de la entidad. Para poder cumplir con el objetivo planteado se diseñó un estudio descriptivo exploratorio por ser la primera vez que se aborda un estudio de esta naturaleza en la entidad, asimismo, hemos utili-zado la metodología basada en recolección de datos, aplicación de encuestas sobre muestras por conveniencia utilizando la herramienta de medición Ultrech - Work Engagement Escale (UWES) y análisis estadístico de confiablidad, validez, correlacional y regresiones. Los hallazgos indican que existen altos niveles de engagement en los servidores públicos de la entidad, se identificó que las demandas laborales no influyen en el nivel de engagement, y que los recursos laborales y personales influyen en el engagement, por lo tanto, nuestras estrategias estarán enfocadas en intervenir este aspecto. El promedio de edad de los evaluados es de 43 años y no hay diferencia significativa en el nivel de engagement entre hombres y mujeres. A partir de los resultados encontrados, planteamos estrategias de intervención en la gestión del engagement de los servidores de la entidad, con la finalidad de darle sostenibilidad en el tiempo, convertirla en una herramienta de gestión que sea valorada e internalizada por los servidores en general, consecuentemente fortalecer el compromiso y la capacidad de incidencia de todos los actores involucrados en el logro de los resultados, fortalecer la rectoría de la entidad, mejorar su capacidad de gestión y la de todos los órganos que integran el sector.