The relationship between organizations and their customers is a critical issue when establishing a long-term relationship. It is difficult for organizations to really manage and main-tain the relationship with their customers as some organizations fail to build up relationships. The process of learning and adapting to other customers is costly and time intensive. This is an issue that needs to be taken into consideration. Another aspect that needs to be looked at is the way organizations can set up a plan to build a competitive advantage. With this, most organizations do tend to loose their customers due to the inability to use their resources well and also managing them effectively. This paper examines the relationship between the supplier and the customer and the possibilities of managing and maintaining the customer relationship. Qualitative analysis is used in this paper since it is the appropriate method to meet our purpose. There were two companies interviewed from the logistic industry and mechanical industry. Finally, our result in this paper indicates that in order to maintain customers, it is vital for organizations to meet their needs. As a result, satisfaction and loyalty is the ultimate goal for organization to maintain their customers. This is the way of avoiding key and non-key customers from leaving and also strengthening the relationship.

Nowadays, the European airline market is characterized by two major different airline business models; the full service airlines and the low cost airlines. Secondary, appeared for the first time in 1985 in form of the Irish low cost carrier Ryanair. In recent days, the European low cost market stands out through its growth potential and high competitiveness. Therefore, startup companies aiming to join the wave of success as well as insolvency of newly established airlines are part of the daily occurrence. The challenge, that established low cost airlines are faced with, is to create competitive advantages against new entrants and direct competitors under the circumstances of environmental changes. In addition to the described problem a model was developed in order to picture the situation. This paper aims to provide an answer to the specific question: How do low cost airlines use relationship marketing in order to enhance, maintain and attract new customers? The second step is to figure out how those tools affect the airlines generic strategy. The purpose of this study is to find out how low cost airlines in Europe deal with tools of relationship marketing and what are the effects those tools have on generic strategies. This thesis is based on a case study within the European low cost airlines market, with a special focus on three airlines: Ryanair, EasyJet and Air Berlin. These questions are addressed using information obtained in interviews with respondents from the airlines that were recently conducted in Brussels and Bremen by personal interviews and additionally by telephone interviews and email contact. The results show that relationship marketing tools are used in a different extent by the airlines. The authors could not find evidence that using relationship marketing tools is the single solution to compete more successfully than without. It is further argued by the authors that RM is just one aspect strengthening the generic strategy in order to gain sustainable competitive advantage.

Mix networks and anonymity networks provide anonymous communication via relaying, which introduces overhead and increases the end-to-end message delivery delay. In practice overhead and delay must often be low, hence it is important to understand how to optimize anonymity for limited overhead and delay. In this work we address this question under passive traffic analysis attacks, whose goal is to learn the traffic matrix. For our study, we use two anonymity networks: MCrowds, an extension of Crowds, which provides unbounded communication delay and Minstrels, which provides bounded communication delay. We derive exact and approximate analytical expressions for the relationship anonymity for these systems. Using MCrowds and Minstrels we show that, contrary to intuition, increased overhead does not always improve anonymity. We investigate the impact of the system's parameters on anonymity, and the sensitivity anonymity to the misestimation of the number of attackers. / <p>QC 20130522</p>

With the increased concentration on the corporate social responsibility (CSR), firms are not only required to focus narrowly on generating profit returns for shareholders, but also asked to take responsibilities for firms’ other stakeholders, e.g. customers, employees, society etc., from social, environment and economic perspectives. Hence, nowadays, both having a decent CSR performance and adding profitability are the significant aspects for the company to achieve the sustainable success in the long term. In terms of that, this dissertation aims to explore the CSR-profitability relationship, namely, to explore how does CSR influence the firm’s profitability. After reviewing related literature, and choosing the single-case research method, collecting and handling quantitative and qualitative data analysis, findings are: (1) the CSR-profitability relationship in the case company is not clear in last five years; (2) the prior finding shows ambivalent view and inconsistency with the positive mediating process, a process used to define the CSR-profitability association, of the case company. After discussion of the findings, this study concludes that: (1) the CSR-profitability relationship cannot be clearly defined due to the complex mediating process and direct or indirect effects from tangible/intangible mediating factors; (2) generally, it is not likely to measure the financial impacts from the whole CSR performance, but, the financial impacts can be measured project by project; (3) those intangible resources that related to the CSR cannot be measured; (4) the inconsistent result from the finding may due to some other reasons, e.g. the problem of depending on accounting-based approach to measure the financial impacts from CSR, influence from specific financial crisis, lacking comprehensive measurement system of CSR etc.

This study utilized a combination of intrinsic and instrumental case studies to describe the experience of four dying persons and their significant relations, as they engaged in music therapy sessions designed with the goal of facilitating relationship completion. The four primary participants were inpatients of the Baycrest palliative care program who were diagnosed with a terminal illness and a life expectancy of less than six months. Two spouses who were involved in music therapy sessions were co-participants. I developed four case studies to represent each of the rich and detailed stories. Through the use of narrative research methods I was able to describe, interpret, and understand the complexity held within the multiple data sources that informed each case study. Data sources included: music created, utilized, recorded, and/or discussed in music therapy sessions; discussions during music therapy sessions; the researcher’s field notes; formal notes placed in the participant’s medical charts; the formal written assessment; transcriptions of audio-taped music therapy sessions; interviews; interview transcriptions; artistic pieces crafted by myself that emerged from the experiences of the participants as reflected in their interviews, and weekly participation in sessions which were verified by the participants; and other artistic material. The rich knowledge that emerged from the individual case studies informed a cross-case analysis where global themes were identified from a thematic analysis of participants’ experiences; and process motifs arising from the progression of participant engagement in music therapy are described. Global themes included: love; loss; gratitude; growth/transformation; courage/strength; and goodbye. The five process motifs that emerged were: (1) music therapy helps and was valued as a means of sharing the participants’ perceptions of their situation. (2) music therapy provides a safe place to become aware of, explore, and express feelings. (3) music enhances communication. (4) music therapy techniques provide creative avenues for self-expression. (5) music therapy provided a vehicle for revisiting and reminiscing. The thesis concludes with a summary of the knowledge revealed and a discussion of implications for music therapists and health care professionals, as well as a presentation of final thoughts and reflections on my role as researcher in this study.

<p>The pressure-density relationship and the pressure distribution inside the compression chamber of a newly designed New Holland BB960 large square baler were studied for the baling of alfalfa, whole green barley, barley straw, and wheat straw. An analytical model was developed for the pressure distribution inside the compression chamber of the large square baler in the x-, y-, and z-directions by assuming isotropic linear elastic properties for forage materials. In order to validate this model, a tri-axial sensor was designed and used to measure the forces inside the compression chamber when whole green barley, barley straw, and wheat straw were baled. The experimental results proved that the developed analytical model for each of the tested forage materials had a good correlation with the experimental data with a reasonable coefficient of determination (0.95) and standard error (20.0 kPa). Test data were also used to develop an empirical model for the pressure distribution inside the compression chamber of the baler for each of the tested forage materials using least square method in regression analysis. These empirical models were simple equations which were only functions of the distance from the full extension point of the plunger along the compression chamber length.</p><p>Analytical and empirical models were also developed for the pressure-density relationship of the baler for baling alfalfa and barley straw. Results showed that bale density initially decreased with distance from the plunger, and then remained almost constant up to the end of the compression chamber. The developed empirical model for both alfalfa and barley straw was a combination of a quadratic and an exponential equation. In order to validate the developed models, field tests were performed by baling alfalfa and barley straw of different moisture contents, flake sizes, and load settings. The forces on the plunger arms were recorded by a data acquisition system. The actual bale bulk density was calculated by measuring the bale dimensions and weight. Results showed that both load setting and flake size had a significant effect on the plunger force. The plunger force increased with increased load setting and flake size. Comparing analytical and empirical models for bale density as a function of the pressure on the plunger showed that the trend of variation of density with pressure in both models was similar, but the rate of change was different. The variation rate of density with pressure in the analytical model was higher than that of the empirical model. The analytical model underestimated the bale density at low plunger pressures but showed more accurate prediction at higher pressures, while the empirical model accurately predicted the bale density at both low and high pressures. Some crop properties such as coefficient of friction and modulus of elasticity were determined for the development of the pressure distribution model. Results showed that static coefficient of friction of alfalfa on a polished steel surface was a quadratic function of material moisture content, while the relationship between the coefficient of friction of barley straw on a polished steel surface and material moisture content was best expressed by a linear equation. Results of this study also proved that modulus of elasticity of alfalfa and barley straw was constant for the density range encountered in the large square baler.</p>

The goal of this dissertation was to examine how people pursue their personal goals in the context of an intimate relationship. Two studies were conducted; a daily diary study of dating partners’ joint activities and a longitudinal study of newly dating couples. In the daily diary study, people reported on their daily joint activities with their dating partners regarding whether their goals were met and how they were feeling during the given activity. The results showed that when people’s goals were met in an activity, their partners were able to accurately perceive that their goals were being met. However, when their goals were not met in the activity, their partners’ accuracy regarding their goals was only at chance levels. The partners’ overall levels of goal congruence did not predict the proportion of goal-congruent activities the partners participated in. However, the partners’ level of goal congruence predicted increases in life satisfaction, relationship commitment, and relationship satisfaction, as well as decreases in negative affect over time. In the longitudinal study, newly dating couples filled out measures of their goals, well-being, and relationship quality during their initial session. Three months later, the couples filled out measures of these same constructs again and answered questions about the goals that they reported pursuing during their initial session. Results showed that concurrently, the partners’ levels of goal congruence were associated with greater ability to make goal progress and higher relationship satisfaction, both of which, in turn, were associated with higher subjective well-being. Longitudinally, initial levels of goal congruence did not predict changes in goal progress and relationship quality over time. However, analysis of the individual goals indicated that people adjusted their goal pursuits based on the level of goal conflict between their own goals and their partners’ goals, such that people were more likely to stop pursuing or devalue goals that conflicted with their partners’ goals over time. Furthermore, the tendency to adjust goals over time was associated with increasing relationship commitment. The results of these studies show that conflict between relationship partners’ goals has important consequences for their relationship, goal progress, and personal well-being.

This qualitative research study examined teachers and teacher assistants perceptions of their working relationships. Three teachers and three teacher assistants reflected specifically on their work experiences and interactions with their job partners in their respective schools, as they worked to provide supports to students with a variety of behavioral, academic and medical needs. Two main questions guided this research: How did each participant describe their working relationship with his/her job partner? What factors were perceived as influential on a positive and effective working relationship? <p>Thematic analysis of the qualitative interview data from the participants informed the generation of dominant themes. The role of administration, professional interaction, and personal attributes emerged as main factors influencing the teacher and teacher assistant relationship. The researcher provides a model for conceptualizing this relationship and suggests that professionalism is required of both parties in the relationship. The model of professionalism is supported by three main behaviors exhibited by people in the relationship: competence, collegiality, and clarity of role.

Existing research suggests that illness can have profound implications for the family. The purpose of this thesis is to explore mothers and daughters experiences of the mothers breast cancer in order to determine how their lives were affected by the illness. In particular, I focus on shifts that occurred in their family roles, responsibilities, and relationships. Twelve qualitative interviews were performed with four mother-daughter dyads. Each mother and daughter participated in an initial interview together, as well as a separate follow-up interview. Interview data was analyzed thematically using a blended feminist-interpretive approach. The major themes emerging from the analysis pertained to: shifts in family roles and responsibilities, coping with breast cancer, and growth in family relationships. These themes identify specific aspects of mothers and daughters lives that were affected by breast cancer. Specifically, the findings contribute to the overarching theme that mothers and daughters experienced biographical disruption as a result of the mothers breast cancer, in that the illness required the women to re-assess their everyday lives and expectations for the future. However, the range of experiences described by the mothers and daughters suggest that the degree to which biographical disruption occurred varied depending on the extent to which their lives were altered by breast cancer. Therefore, I conclude that mothers and daughters experienced varying degrees of biographical disruption as a result of the mothers breast cancer. This conclusion indicates that the breast cancer diagnosis has an array of significant implications for mothers and daughters, some of which continue well beyond the completion of acute care. Recognizing that mothers and daughters family roles, responsibilities, and relationships were affected to some extent by the breast cancer experience will help to improve the types of support offered to women in the future.

This qualitative research study examined teachers and teacher assistants perceptions of their working relationships. Three teachers and three teacher assistants reflected specifically on their work experiences and interactions with their job partners in their respective schools, as they worked to provide supports to students with a variety of behavioral, academic and medical needs. Two main questions guided this research: How did each participant describe their working relationship with his/her job partner? What factors were perceived as influential on a positive and effective working relationship? <p>Thematic analysis of the qualitative interview data from the participants informed the generation of dominant themes. The role of administration, professional interaction, and personal attributes emerged as main factors influencing the teacher and teacher assistant relationship. The researcher provides a model for conceptualizing this relationship and suggests that professionalism is required of both parties in the relationship. The model of professionalism is supported by three main behaviors exhibited by people in the relationship: competence, collegiality, and clarity of role.