Residential property not only provides in the basic needs of a person, but is also an indicator of an individual's wealth. The buying and selling of immovable property is complicated and the average person relies on the services of estate agents and banks. The research problem was formulated as follows: Property valuers and estate agents with access to the same information sources determine different market values for the same property. The research problem was researched by means of a literature study and empirical study. The methodology used by property valuers was described in the literature study. How estate agents determine the value of property was researched by means of an empirical study. From the literature study a model was proposed to determine the value of residential property. The information gathered in the empirical study was compared with this model to provide an answer to the research problem. OPSOMMING Residensiële eiendom voorsien nie net in een van die mees basiese behoeftes van 'n mens nie, maar is ook een van die grootste aanduiders van 'n individu se welvaart. Die koop en verkoop van onroerende eiendom is 'n ingewikkelde en die deursnee persoon maak daarom van eiendomsagente en banke gebruik. Die navorsingsprobleem is as volg geformuleer: Eiendomswaardeerders en eiendoms¬agente met toegang tot dieselfde inligtingsbronne bepaal verskillende waardes vir die¬selfde eiendom. Die navorsingsprobleem is deur middel van ʼn literatuurstudie en ʼn empiriese ondersoek nagevors. Die werksaamhede en metodologie wat eiendomswaardeerders gebruik, is aan die hand van die literatuurstudie beskryf. Hoe eiendomsagente te werk gaan om die waarde van eiendom te bepaal is deur middel van ʼn empiriese ondersoek nagevors. Uit die literatuurstudie is daar ʼn model voorgestel vir die bepaling van die waarde van residensiële eiendom. Die inligting wat met die empiriese ondersoek versamel is, is met die model vergelyk om antwoorde op die navorsingsprobleem te verskaf. / Public Administration / M. Tech. (Real Estate)

Made available in DSpace on 2010-04-20T20:19:55Z (GMT). No. of bitstreams: 1 66844.pdf: 50978 bytes, checksum: 4e2ec020bd05733497774d1725539546 (MD5) Previous issue date: 2008-03-28T00:00:00Z / This dissertation is an exploratory study of the decision making process in the acquisition of residential real estate by the high income consumer at the city of São Paulo. The work looks first at the literature to explain the importance of client focus and the understanding of his acquisition decision process as a source of competitive advantage. After that, trough personal interviews with twelve individuais from the targeted group that have bought apartments no longer than three years before, it searches for evidences of their acquisition decision process and elements that allow us to get a better knowledge of the attributes that have value for them and are responsible for the success or the failure of a new development. Through the interviews the findings were: the recognition of the problems comes with uncomfortable feelings due to changes in the family life cycle, the most relevant attributes were: local area, finance conditions andapartment layout , the search for information was done mainly trough visits to the neighborhood, the family had great influence in the decision of the purchase, the choice between alternatives was made based on the levei of importance given to different atlributes, and the search for satisfaction was immediate. As counter points to satisfaction, were mentioned: small parking lots, low concern with security at the project fase, neither equipped nor decorated common areas of the building, and lack of air conditioning infra-estructure. Based on these results this work concludes that there is an opportunity for real estate companies that not yet have client focus, to implement a direct channel of communication with the client for the understanding of their needs and desires and to use these information to gain competitive advantage. / O trabalho investiga, de modo exploratório, o processo de decisão de compra de um imóvel residencial pelo público de alta renda na cidade de São Paulo. Para tal, este estudo parte da literatura para indicar a importância do posicionamento estratégico de foco no cliente e da compreensão do seu processo de tomada de decisão de compra, como fonte de vantagem competitiva. Segue então uma etapa de campo na qual são realizadas entrevistas em profundidade com doze indivíduos do publico alvo que compraram apartamento em período não superior a três anos, em busca de evidências de como se dá o seu processo de decisão de compra e dos atributos por eles valorizados, responsáveis pelo sucesso ou insucesso de um novo empreendimento imobiliário. Através das entrevistas, pudemos perceber que: o reconhecimento do problema se deu primordialmente através de estados de desconforto função de alterações no ciclo de vida da família; os atributos mais relevantes foram: localização, condições de financiamento e programa interno do apartamento; a busca por informações se deu principalmente através de visitas à região de interesse; a família teve grande influência na compra; a avaliação de alternativas foi feita em função do grau de importância dado aos diferentes atributos; e, uma vez identificada à necessidade, procurou-se satisfazê-Ia de forma imediata. Como pontos de insatisfação foram referidos: área de garagem pequena, entrega do apartamento sem as áreas comuns equipadas e decoradas, pouca preocupação com segurança na etapa de projeto e falta de tubulação de ar condicionado. Com base nos resultados encontrados, este trabalho conclui que existe oportunidade para empresas do ramo de incorporação imobiliária que ainda não possuem foco no cliente, de estabelecer um canal de comunicação direto com os clientes para compreensão das suas necessidades e desejos, e utilizar tais informações para ganhar vantagem competitiva.

This study investigates relationship marketing by estate agencies in the residential property market of South Africa. In determining the residential estate agency's knowledge of relation­ ship marketing, an extensive literature study was undertaken on the marketing environment and broader market, marketing concept, market segmentation and target marketing, the marketing mix and expansion thereof, as well as customer service and internal marketing. An empirical study was conducted to determine the residential estate agency's present knowledge and practices of the basic components of relationship marketing. In the study a structured questionnaire was mailed to all residential estate agencies which are members of the Estate Agency Affairs Board. The most significant findings are that: the majority of respondents do not have mission statements and do not know what a mission statement is; they set marketing objectives which are communicated to the agents; when appointing new agents they consider the agent's service orientation and ability to work with clients, but qualifications and previous experience are not viewed as important; they train estate agents themselves and emphasise after-sales contact and building of long-term relationships, but do not stress customer behaviour influences; a large percentage do not conduct competitor analyses and view marketing research as unimportant, but are of the opinion that they have superior market knowledge and offer the best service quality; they regard the principles of the marketing concept as important; they engage in a large number of after-sales services, although few realise that contact after occupation is important; they regard the buyer's financial means as important and engage in activities to ensure customer service, but do not have formalised feedback systems to test customer satisfaction; they engage in internal marketing activities, strive to create a positive corporate culture and try to retain good agents. In conclusion it can be said that there is evidence that the principles of relationship marketing are followed by residential estate agencies in South Africa. There are, however, concerns about the long-term commitment of estate agencies towards their clients because of the lack of feedback systems and the lack of in-depth knowledge of the market. / Business Management / D. Comm (Business Management)

Residential property not only provides in the basic needs of a person, but is also an indicator of an individual's wealth. The buying and selling of immovable property is complicated and the average person relies on the services of estate agents and banks. The research problem was formulated as follows: Property valuers and estate agents with access to the same information sources determine different market values for the same property. The research problem was researched by means of a literature study and empirical study. The methodology used by property valuers was described in the literature study. How estate agents determine the value of property was researched by means of an empirical study. From the literature study a model was proposed to determine the value of residential property. The information gathered in the empirical study was compared with this model to provide an answer to the research problem. OPSOMMING Residensiële eiendom voorsien nie net in een van die mees basiese behoeftes van 'n mens nie, maar is ook een van die grootste aanduiders van 'n individu se welvaart. Die koop en verkoop van onroerende eiendom is 'n ingewikkelde en die deursnee persoon maak daarom van eiendomsagente en banke gebruik. Die navorsingsprobleem is as volg geformuleer: Eiendomswaardeerders en eiendoms¬agente met toegang tot dieselfde inligtingsbronne bepaal verskillende waardes vir die¬selfde eiendom. Die navorsingsprobleem is deur middel van ʼn literatuurstudie en ʼn empiriese ondersoek nagevors. Die werksaamhede en metodologie wat eiendomswaardeerders gebruik, is aan die hand van die literatuurstudie beskryf. Hoe eiendomsagente te werk gaan om die waarde van eiendom te bepaal is deur middel van ʼn empiriese ondersoek nagevors. Uit die literatuurstudie is daar ʼn model voorgestel vir die bepaling van die waarde van residensiële eiendom. Die inligting wat met die empiriese ondersoek versamel is, is met die model vergelyk om antwoorde op die navorsingsprobleem te verskaf. / Public Administration and Management / M. Tech. (Real Estate)

The thesis focuses on urban and constructional development of the city České Budějovice both from the historical point of view as well as from the perspective of the development of structural elements of buildings. The thesis dividend into two parts. The theoretical part describes the basic terminology, historical events establishing České Budějovice and formativ of individual city districts. It also contains relevant maps. The second one, application part deals with the development and changes of buildings during different time periods. Development of construction is divided into four time periods (until 1918, 1918-1948, 1948-1993 and from 1993 to the present). In each time period the historical development, constructional solutions and architectural design of buildings are descibed and specific examples of buildings and locations are given. This part of the thesis also deals with possible future development of residential areas considering the spatial plan and limits of development. The aim of the thesis is to compile an overview of historical development and constructional elements of buildings in the selected area from the beginning of the construction of the site to present and outline a possible future development of the city.

Магистерская диссертация состоит из введения, трех глав, заключения, списка литературы и приложения. В работе рассмотрены теоретические основы девелопмента жилой недвижимости, осуществлена оценка современных подходов по формированию комфортной городской среды жилых комплексов, разработана концепция девелоперского проекта жилого комплекса в городе Екатеринбурге, сформировано маркетинговое обоснование концепции девелоперского проекта жилого комплекса, произведена разработано финансово-экономическое обоснование девелоперского проекта жилого комплекса. / The master's thesis consists of an introduction, three chapters, conclusion, list of references and Appendix. The paper discusses the theoretical basis of the development of residential real estate, the appraisal of modern approaches to formation of a comfortable urban environment of residential complexes developed by the concept development project of a residential complex in the city of Yekaterinburg, formed a marketing study of the concept development project of a residential complex made developed financial feasibility study of development project of the residential complex.

Fler personer än någonsin flyttar in till städer världen runt och efterfrågan på nyakommersiella byggnader och bostadsfastigheter beräknas fördubblas till år 2050. Det innebäratt bostadsbyggandet ställs på sin spets. Det är viktigt att bygga i den takt som speglas av denökande befolkningsökningen men på ett så hållbart sätt som möjligt. Denna uppsats inriktarsig mot vad social hållbarhet innebär, och kan bidra med inom stadsbyggnad ochsamhällsplanering samt hur den kan gestalta sig och appliceras till bostadsfastigheter.Hur är våra samhällsproblem länkade till social hållbarhet? Är det att kasta pengarna i sjön,att investera i socioekonomiskt utsatta områden? Hur kan vi vända en samhällsutveckling därklyftorna och segregationen växer? Varför kan det bli katastrofala följder av att försummaden sociala hållbarheten? Det här är några frågor som berörs men ämnet är flyktigt ochkomplicerat varvid det krävs att samhället lägger akademiska resurser kontinuerligt. Inomsamhällsbyggnad finns viljan och ambitionerna för att ställa om ekologiskt hållbart. Det somnu behövs är att detta kombineras med ett “know how” och att aktörerna inom branschenutvecklar en förståelse för alla de viktiga sociala mekanismerna som bör ingå i ett suntsamhällsklimat. Det sociala kan måhända komma med en kostnad men sett i det storaperspektivet borde det snarare ses som en investering.Genom den enkätstudie som genomförts i denna utredande uppsats kan det utrönas en slutsatssom inte från början förväntades. Denna anknyter till litteraturstudien där det framkom frånflera källor att behov av medborgardialoger föreligger. Det engagemang som många i enkätenvisade, bekräftade att åsikter och viljan att påverka finns där och att det bara handlar om attfinna sätt att ta tillvara på dem. Sammantaget finns det en mångfald av lösningar som kantillämpas i, på och runt bostadsfastigheter för att utveckla mer attraktiva grannskap. Exempelpå detta kan vara implementeringen av takterrasser, träningsytor och vegetation. Verktygen iform av kunskap, erfarenhet och plattformar finns. Det handlar nu vidare om att utveckla ochkoordinera dessa på bästa och mest effektiva sätt. / It is estimated that the demand for new commercial and residential buildings will double,internationally, by the year 2050 based on population growths and urbanisation. This pushesthe construction sector to its limits. It’s important to build at a pace that matches theincreasing population in the most sustainable manner possible. This report is written with thefundamental task of explaining what social sustainability is within societal planning andbuilding as well as how these methods can be applied to residential buildings.How are our societal problems linked to social sustainability? How should investments inlower-income areas be spent? How can developments be made where segregation andeconomic inequality gaps are growing larger? What catastrophic consequences could becomea result of abandoning social sustainability policies? These are some of the questions that thisuniversity essay aims to tackle but the subject matter is complex and requires continualacademic resources. The organisations behind structural and societal planning have the willand ambition in order to adapt to environmental sustainability. What’s needed now is a deeperunderstanding from concerned actors to improve and consolidate all the important socialmechanisms that are needed to create a harmonic and social climate. Improving socialconditions on a societal or national level may come with a cost but in the greater picture, thisshould be seen as a vital investment.With the use of a survey, a conclusion could be ascertained complimented by the literarystudy, expressing the importance of communication among citizens and organisations. Asubstantial number of people in the survey showed engagement and proved that the will isthere in order to make a change but there need to be ways to make these changes a reality.There's a multitude of solutions that can be applied in and around residential buildings togenerate more attractive neighbourhoods. Some examples of this can be the application ofrooftop terraces, exercising areas and vegetation. The required data banks and platforms forknowledge and experience exist. All that needs to be done now is to coordinate theseresources in the most efficient and effective way possible.