Post-Soviet nostalgia, generally understood as a sentimental longing forthe Soviet past, has penetrated deep into many branches of Russian popular culture in the post-1989 period. The present study investigates how the Soviet past has been mediated in the period between 1991 and 2012 as one element of a prominent structure of feeling in present-day Russian culture. The Soviet past is represented through different mediating arenas – cultural domains and communicative platforms in which meanings are created and circulated. The mediating arenas examined in this study include television, the Internet, fashion, restaurants, museums and theatre. The study of these arenas has identified common ingredients which are elements of a structure of feeling of the period in question. At the same time, the research shows that the representations of the past vary with the nature of the medium and the genre. The analysis of mediations of the Soviet past in Russian contemporary culture reveals that there has been a change in the representations of the Soviet past during the past twenty years, which roughly correspond to the two decades marked by the presidencies of Boris Yeltsin in the 1990s and of Vladimir Putin in the 2000s (including Dmitrii Medvedev's term, 2008–2012). The critical and reflective component that was present in representations of the Soviet past in the 1990s has slowly faded away, making room first for more commercial and then for political exploitations of the past. Building on Svetlana Boym's conceptual framework of reflective and restorative nostalgia, the present study provides an illustration of how reflective nostalgia is being gradually supplanted by restorative nostalgia. Academic research has provided many definitions of nostalgia, from strictly medical explanations to more psychological and socio-cultural perspectives. The present study offers examples of how nostalgia functions as a label in ascribing political and cultural identities to oneself and to others, creating confusion about the term and about what and who can rightly be called nostalgic.

This study investigated the relationship between turnover and personality measures through the application of discriminant analysis in a split sample cross validation design. Four personality tests measuring 34 dimensions of personality were administered to 300 Caucasian male job applicants. The tests were the Fundamental Interpersonal Relations Orientation-Behavior, the Vocational Preference Inventory, a shortened version of the DF-Opinion Survey, and the Guilford Zimmerman Temperament Survey. Ten of the dimensions were initially found to be significantly related to turnover. The shrinkage of the coefficient after cross validation was enough for the loss of statistical significance. It is suggested that personality measures are moderately associated with turnover and that investigations examining methods to reduce turnover should focus on other variables.

Submitted in partial fulfilment of the requirements for the Degree of Master of Technology: Hospitality and Tourism Management, Durban University of Technology, 2017. / The purpose of this research study was to investigate the influence of service quality on the post-dining behavioural intentions of customers in a fine dining setting. The National Restaurant Association (2014 as cited in Ruggless 2014: 20 stated that the fine dining restaurant segment is constantly losing out on the restaurant industry market share. In order to remain competitive, restaurants need to tender service that meets the expectations of customers, as perceived service quality affects post-dining behavioural intentions (Prayag, Khoo-Lattimore and Sitruk 2015: 27). In an attempt to devise strategies to rescue the sinking fine dining restaurant segment, this research study developed a conceptual framework model and tested its paths through path analysis, using structural equation modelling. The research study modified a DINESERV scale to obtain primary data from respondents. The modified DINESERV attained a high reliability and validity score. It was further subjected to confirmatory factor analyses and all the KMO and Bartlett’s requirements for factor analysis were satisfied. Data was collected by means of self-administered questionnaires at Cargo Hold restaurant after agreement was reached with the management team. The convenience sampling method of data collection was applied. Diners were only given the questionnaire upon receipt of their consent to participate in this study. A total of 400 survey questionnaires were distributed. However, only 361 were deemed suitable for analysis. These 361 usable survey questionnaires represent a 90.25% response rate for this research study. Hypotheses were tested on a hybrid of structural equation modelling path analysis and Spearman’s correlation coefficients. The results showed a positive correlation between service quality and behavioural intentions, with customer satisfaction indirectly exerting a significant effect between these constructs. The research study concludes with implications and direction for future research. / M

The aim of this research is to explore the contextual characteristics of a particular group of Dutch restaurant owner’s (SSUSCROs) and practitioners, to examine how these contextual characteristics might be used in a professional hospitality education programme. This very small segment of the Dutch restaurant business (0,2-0,5% of the total restaurants) is known for its strong commitment to competitiveness, in delivering quality service and products. No previous research in The Netherlands had embarked on a search for connecting this specific category of practitioners to education. As owners of their restaurants, the SSUSCROs were aware of the potential contribution that participating in this research would make. The research was designed from a constructionist epistemological point of view. This means that the data supplied by the respondents, and the background and vision of the researcher provided an interplay. By using grounded theory methodology, theory is constructed from the empirical data. The main instrument for the primary research was in-depth, interviewing. Six retired and four practising restaurant owners, and a connoisseur of the business were interviewed in one to three hour depth interviews that were digitally recorded. The transcripts of the recorded interviews were analysed, applying the specific constructivist version of grounded theory methodology as described by Charmaz’s (2006). The research generated a grounded theory in the form of a narrative about the SSUSCRO social construct and its central theme ‘Living the business’. The narrative informs future practitioners i.e. students, about how they can prepare for possible future business ventures in the culinary restaurant business. Furthermore, it confronts future practitioners with the notion of particular contextual characteristics and value systems that need to be incorporated in order to successfully engage in and sustain a career in the culinary restaurant sector. Elements of the narrative, connected to Covey’s 7-Habits of Highly Effective People framework for personal leadership. The findings from this research confirmed the importance of providing students in hospitality management education with a approach towards professional development that is grounded in the social construct of a remarkable group of entrepreneurs such as the SSUSCROs. The conclusions suggested that faculty and academic management of hospitality management programmes need to become more knowledgeable about the particular nature of the discipline, and the specific category of practitioners researched here.

The thesis deals with marketing strategy of restaurant Na Pekárně. There are analyzed the opportunities, threats, strengths and weaknesses of the restaurant through a SWOT analysis, political-legal, economic, socio-cultural and technological environment through PEST analysis, microenvironment in relation to customers, competitors and suppliers, current marketing strategy of restaurant and used marketing tools. To obtain detailed information about the company was used marketing research in the form of interview and Mystery shopping. Based on the results of the analysis will be suggested a suitable marketing strategy for the future and potential improvements. Analysis, marketing strategy, SWOT, PEST, Mystery shoppint, marketing mix, restaurants

Counter-productive workplace behavior (CWB) is defined as any intentional behavior on the part of an organization member viewed by the organization as contrary to its legitimate interests. A growing body of literature reveals that individual variables and pre-employment integrity tests can play a strong role in the prediction of CWB. The empirical literature has failed to clarify which type of individual level antecedents, or types of integrity test items, are more predictive of CWB. The current study evaluated data collected from restaurant employees (N=464) that measured items relating to personality tendencies, attitudes toward acceptance of counter-productive behaviors, work and high school background, and admissions of counter-productive behavior. A confirmatory factor analysis revealed a mediocre fit to a typology of CWB (interpersonal CWB vs. organizational CWB). Correlation analysis revealed that only specific attitudinal items and empirically keyed biodata items were significantly related to CWB. Hierarchical regression analysis found that attitudinal items paralleling admissions of CWB contributed variance beyond that of other personality and work and high school background antecedents.

Orientador: Elisabete Salay / Tese (doutorado) - Universidade Estadual de Campinas, Faculdade de Engenharia de Alimentos / Made available in DSpace on 2018-08-08T02:31:01Z (GMT). No. of bitstreams: 1 Tolentino_ValeriaRuschid_D.pdf: 1056127 bytes, checksum: f1eaa7397955c8358d576aab8cebe99c (MD5) Previous issue date: 2007 / Resumo: A alimentação fora de casa constitui um hábito cada vez mais freqüente no estilo de vida atual, principalmente nos grandes centros urbanos. Os restaurantes comerciais têm representado a forma mais freqüente de atendimento a essa demanda, compreendendo um setor cuja adoção de padrões para a garantia da segurança do alimento tem significado uma necessidade emergente para a saúde pública. A utilização de grandes quantidades e variedades de alimentos, preparados e distribuídos diretamente ao consumidor requer a adoção de procedimentos adequados. E, entre esses procedimentos, a aquisição das matérias primas é um fator determinante para a garantia da inocuidade das refeições produzidas. Desta forma, o objetivo geral do presente trabalho foi analisar as estratégias de abastecimento de carne bovina em restaurantes comerciais e o seu grau de influência na gestão da segurança do produto em agentes da cadeia produtiva. Ressalte-se a elevada freqüência da carne bovina no cardápio brasileiro, a relação desse produto com riscos sanitários e seu alto custo. O estudo foi conduzido em Campinas, Estado de São Paulo, município localizado no espaço brasileiro entendido como aquele onde se concentram os maiores mercados, e há melhor infra-estrutura urbana e mão-de-obra mais qualificada. Esta pesquisa é do tipo descritiva e englobou três fases. Primeiro, montou-se um banco de dados com unidades produtoras de refeições comerciais representadas pelas linhas de atuação self service, churrascarias e fast food. Em seguida, uma amostra de (n) 91 restaurantes dos três segmentos foi estudada com a finalidade de se obter a caracterização e a dimensão da política de abastecimento e da segurança para carne bovina. E, por último, foram entrevistados os fornecedores destes estabelecimentos buscando a identificação do segmento distribuidor de carne bovina e dos procedimentos para controle da segurança do alimento nesta etapa. A análise dos dados obtidos permitiu firmar a relevância preponderante da cotação de preços para determinar a aquisição de carne bovina em restaurantes comerciais tipo self service e churrascarias, cujo abastecimento foi caracterizado pela utilização de fornecedores variados e relações de parcerias sem contrato formal. Demonstrou-se grande diversidade de formas de contrato fixo no abastecimento das maiores redes de fast food, que utilizam fornecedores específicos por força da necessidade de evidenciar a padronização de suas marcas. Entre os cinco critérios mais apontados para seleção de fornecedor, a procedência vinculada à inspeção sanitária foi o único atributo de segurança sanitária relacionado. Foi relevante a importância dada por estes estabelecimentos ao papel do governo para melhorias das condições sanitárias da cadeia produtiva da carne bovina, em detrimento do seu próprio monitoramento de fornecedores. Foi constatada empiricamente situações de risco tanto em relação aos procedimentos operacionais no recebimento dos produtos nos restaurantes, que se apresentaram, de forma significativa, desprovidos de instrumentos como termômetros, formulários de controle, responsável técnico qualificado, como também se demonstrou frágil participação destes estabelecimentos em organizações de classe e não houve visibilidade de políticas publicas e/ou privadas abrangentes para estímulo à adoção de sistemas de gestão da segurança do alimento para o segmento. Com exceção dos estabelecimentos tipo fast food, destacou-se a grande incidência da gestão dos negócios efetuados pelos próprios donos, que, na maioria dos casos, também eram responsáveis pela compra de carne bovina. No que se refere ao mercado distribuidor de carne bovina, o estudo apontou os frigoríficos como principal fornecedor direto ou indireto de todos os tipos de restaurantes comerciais investigados. Apesar da diversidade de porte dos frigoríficos, os resultados encontrados apontaram 46,8% dos citados na presente pesquisa, representados por apenas três firmas, entre as maiores do país nesse ramo de atividade. Foi relevante a fragilidade apontada para a segurança do alimento relacionada à cadeia do frio no fluxo entre fornecedores representados pelas categorias açougues, lojas atacadistas e comércio atacadista de carnes e derivados, e o comprador/restaurante, embora a legislação em vigor tenha parâmetros para esse fim. Foi constatado que os maiores impactos para melhoria da segurança do alimento no abastecimento da carne bovina nos restaurantes comerciais, vêm sendo muito mais provenientes do setor abastecedor, que da gestão dos próprios restaurantes quando estabelecem seus critérios de seleção de fornecedores, compra e recebimento. Por outro lado, demonstrou-se a deficiência dos restaurantes comerciais no que se refere à apropriação de conhecimentos e técnicas necessárias para assegurar procedimentos corretos na aquisição de matéria prima e abastecimento. Aparentemente, os incentivos públicos e privados no âmbito da segurança dos alimentos são ainda insuficientes para incluir o segmento nos padrões necessários para cumprir adequadamente seu papel na saúde pública, mesmo na região identificada em situação de privilégio no universo brasileiro de produção e consumo de bens e serviços / Abstract: Eating away from home has been a frequent habit in the current life style mainly in the great urban centers. The commercial restaurants have represented the most frequent form of attendance of this demand encompassing a sector whose adoption of standards to guarantee the safety of food has meant an emergent public health necessity. The use of great amounts and varieties of foods prepared and distributed directly to the consumer requires the adoption of adequate procedures. And, among these procedures the acquisition of raw material is a key factor to guarantee the safety of the produced meals. Accordingly, the general purpose of the present study was to analyze the supplying strategies of beef in commercial restaurants, and its degree of safety management influence on the production chain agents. Indeed, it is worth to stress the high frequency of beef in the Brazilian menu, and the relation between sanitary risks and their high costs. Furthermore, the study was performed in Campinas, São Paulo state, a city located in a well-known Brazilian region by the largest market, appropriate urban infrastructure and more qualified human resources. This research was one of the descriptive type having three parts. In the first part, a data base was made up with commercial meals production units represented by their lines of attendance: self service, grill and fast food. In the second part 91 restaurants sample from these three segments was studied to obtain the characterization and the dimension of the beef supplying and safety aspects. And finally, these units of beef suppliers were interviewed to identify their beef delivering segments and the food control procedures in this production step. The data analysis allowed to ascertain the quotation of prices as preponderantly relevant to determine the acquisition of beef in commercial restaurants of the self service type and grill restaurant whose supplying was characterized by the use of varied suppliers and partnerships relations without written contract. Besides that, a great diversity of fixed contract was seen in the supplying of the biggest fast food chains which use specific suppliers driven by the necessity of making evident their brand standardization. For this reason, among the five most elected criteria by the suppliers, the origin joined with sanitary inspection was the only attribute related with safety. Additionally, these restaurants attributed a relevant importance to the government role in improvements on beef productive chain sanitary conditions in detriment of their own suppliers monitoring. Thus, situations of risk were evidenced in operational procedures of receiving the products in the restaurants which presented a significantly lack of instruments as thermometers, control questionnaires, qualified technicians in charge, and the participation in restaurants associations was weak, plus an absence of an outspread public and/or private policy visibility in order to stimulate this segment to adopt food safety management systems. With exception of restaurants of fast food type, a great incidence of business management done by the proper owners was remarkable being in the most of the cases responsible for the beef purchase. Regarding the beef delivering market, the study identified the cold-storage companies as the main direct or indirect supplier of all types of investigated commercial restaurants. Despite the size diversity of the cold-storage plants, the observed results indicated that 46.8% of these plants were represented by only three companies that were the greatest ones in a national level for this branch of activity. However, the fragility shown concerning the safety of the food associated with the cold-storage chain was evident in its flowing from suppliers represented by the categories butcher shops and beef and by-products wholesale shops and market to the purchaser/restaurant even though the legislation that came in force has parameters to this case. All things considered, the biggest impacts on the safety of the food improvement in commercial restaurants beef supplying have been verified much more on supplying sector than in the restaurants management whenever it establishes the election criteria for suppliers, purchases and receiving. On the other hand, the commercial restaurants indicated deficiencies of knowledge appropriation and necessary techniques to assure correct procedures in the raw materials acquisition and supply. Apparently, the private and public assistance in the field of the food safety is still insufficient to embrace the restaurant segment in the necessary standards to accomplish adequately its public health role even in a region identified by its privileged situation in the Brazilian realm of goods and services production and consumption / Doutorado / Consumo e Qualidade de Alimentos / Doutor em Alimentos e Nutrição

This study approaches pro-environmental behavior aspects and the variables that can influence it, regarding generation and destiny of solid residues originated on restaurant activities in the city of Campos do Jordão, SP, as seen by restaurant owners and employees. The adopted methodology was the Stern proposal to classify the pro-environmental behavior with focus in two proposed types: environmental activism and environmentalism in the private sphere. Results do not evidence environmental activism; there were indications of proenvironmental activism in the private sphere. The most mentioned pro-environmental behavior was the residue sorting and separation in different types, for selective collection. The purchase decision by restaurants did not highlight the consideration of environmental questions. Immediate costs product price indicates what will be purchased. Personal competences to perform residue separation are present. The environmental concern, noticed in interviewees opinions and even their decision do participate in this study, allows to suppose a pro-environmental attitude. Contextual factors seem decisive. The organization of public systems facilitate selective collection of solid residues is probably responsible for this pro-environmental behavior being mentioned more frequently. As a result, among the group studied, the increase in public policies for selective collection has the major probability of adherence; the group can approve other policies, if contextual conditions are established enhancing their advantages making the behavior possible. / Este trabalho abordou aspectos de comportamentos pró-ambientais e de variáveis que podem influenciá-los, no tocante à geração e destinação de resíduos sólidos derivados da atividade do restaurante na transformação de alimentos, na visão de proprietários e funcionários de restaurantes em Campos do Jordão, SP. Adotou-se a proposta de Stern para classificação de Comportamentos Pró-ambientais, com foco em dois tipos propostos, Ativismo Ambiental e Ambientalismo na Esfera Privada. Os resultados não evidenciam Ativismo Ambiental. Houve indicações de Ambientalismo na Esfera Privada. O comportamento próambiental mais mencionado neste estudo foi a separação dos resíduos por tipos, para participação na coleta seletiva. O processo de decisão de compras do restaurante não evidencia considerar questões ambientais entre seus parâmetros. Os custos mais imediatos os preços do produto controlam o que será comprado. Capacidades pessoais para executar a separação dos resíduos estão presentes. A preocupação com o meio ambiente, que permeia as falas dos entrevistados e mesmo a sua decisão de participar desta pesquisa permite supor uma atitude próambiental. Dos fatores investigados, os contextuais parecem decisivos. A organização pelo poder público de sistemas que favorecem a coleta seletiva é provavelmente responsável pela maior menção desse comportamento próambiental. Concluise que, dentre o grupo estudado, a ampliação da coleta seletiva é das estratégias de política pública a que tem maior probabilidade de adesão e que o grupo pode aderir a outras, se estabelecidas condições contextuais que evidenciem suas vantagens e que tornem possível o comportamento.

Amostras da hortaliça alface, pronta para consumo e sem adição de temperos, foram obtidas de sete restaurantes de padrão self-service, que servem refeição por quilograma. O total de 35 amostras foi coletado em dias alternados e diretamente do balcão de distribuição desses restaurantes na cidade de Limeira-SP. As amostras foram analisadas com o objetivo de conhecer as condições microbiológicas de hortaliças folhosas cruas servidas em locais de mesmo padrão. Para a realização das análises foram estabelecidos parâmetros microbiológicos, considerando a pesquisa das seguintes bactérias: coliformes totais, coliformes a 45°C, Salmonella spp, contagem total de aeróbios mesófilos e Staphylococcus coagulase positiva. Os resultados foram bastante heterogêneos, com grande variação nas contagens para coliformes totais, coliformes a 45°C, e números elevados nas contagens de aeróbios mesófilos. Os dados obtidos mostraram que 31 (88,6%) amostras analisadas apresentaram níveis elevados de coliformes totais, com variação entre 102NMPg-1 e 105 NMPg-1 e apenas 4 (11,4%) das amostras apresentaram níveis reduzidos, entre <2 e 8,0 x 101 NMPg-1. 1. Em relação às bactérias coliformes a 45°C, 14 (40%) das amostras apresentaram contaminação, consideradas em desacordo com a legislação vigente da Agência Nacional de Vigilância Sanitária – ANVISA (BRASIL, 2001) que estabelece limites de até 102 NMPg-1. Nenhuma amostra revelou-se positiva para Salmonella spp, atendendo aos parâmetros estabelecidos pela ANVISA (BRASIL, 2001) de ausência em 25g de produto. Foi detectado Staphylococcus coagulase positiva em 21 (60%) das amostras considerando contagens superiores a 103 UFCg-1, que é o limite máximo tolerado pela ANVISA (BRASIL, 2001) para outros alimentos, já que para hortaliças in natura não há menção de padrões. Deste total de 21 amostras, 2 (9,5%) apresentaram contagens de 104 UFCg-1. Os 7 locais tiveram amostras com contagens totais de aeróbios mesófilos elevadas, entre 105 e 107 UFCg-1: em 6 (17,1%) das amostras as contagens ficaram entre 105 e 106 UFCg-1 e 29 (82,8%) apresentaram resultados superiores a 106 UFCg-1. Destas 29 amostras, 11 (37,9%) estiveram acima da 107 UFCg-1. Amostras da hortaliça de mesmo lote foram submetidas a procedimentos higiênicos, utilizando solução clorada e solução de vinagre e posterior análise. Os resultados apresentaram reduções entre 98% e 99% nas contagens das bactérias. Pelos dados obtidos, considera-se que há falhas decorrentes de práticas inadequadas de manipulação com ausência ou deficiência de sanificação, sendo necessário treinamento de funcionários e proprietários dos locais, visando correção dos problemas, para que se obtenha a qualidade microbiológica adequada do produto e assegure a saúde do consumidor. / Lettuce samples, ready for consumption and without addition of seasoning, were obtained from seven self-service restaurants which serve food per kilogram. The total of 35 samples was collected on alternate days and directly from food counters at those restaurants in the city of Limeira/SP. Samples were analyzed with the objective to find out the microbiological conditions of the raw leafy vegetables served in self-service restaurants. To carry out the analysis, microbiological standards were set considering the research on the following bacteria: total coliforms, coliforms at 45°C, Salmonella ssp, total counting of aerobic mesophiles and Staphylococcus coagulase positive. The results were very heterogeneous due to the great variation on counting for total coliforms, coliforms at 45°C, as well as the high level of the numbers of aerobic mesophiles. The data obtained showed that 31 (88.6%) samples presented high level of total coliforms, varying between 102 NMPg-1 and 105 NMPg-1 and only 4 (11.4%) samples presented reduced level, between < 2 and 8.0 x 101 NMPg-1. Considering the coliform bacteria at 45°C, 14 (40%) samples presented fecal contamination and this is at variance with the current legislation of the National Agency of Sanitary Vigilance – ANVISA (BRAZIL, 2001), which establishes limits up to 102 NMPg-1. No samples showed to be positive for Salmonella spp, following the ANVISA (BRAZIL, 2001) standards which establish absence in 25g of product. Staphylococcus coagulase positive was detected in 21 (60%) samples considering counting superior to 103 UFCg-1, which is the maximum limit tolerated by ANVISA (BRAZIL, 2001) for other foods, as for leafy vegetable in natura there are no standards. From this total of 21 samples, 2 (9.5%) showed 104 UFCg-1. The seven self-service restaurants showed high level for total counting of aerobic mesophiles, between 105 and 107 UFCg-1: 6 samples (17.1%) showed counting between 105 and 106 UFCg-1 and 29 (82.8%) presented results above 106 UFCg-1. From these 29 samples, 11 (37.9%) were above 107 UFCg-1. Leafy vegetables samples from the same batch underwent to hygienic procedures using a chlorine solution and a vinegar solution for posterior analysis. The results showed reduction of the bacteria counting between 98% and 99%. The data obtained show that there is inappropriate food handling with absence of or deficiency of sanitation, indicating a training need for the staff and shop owners, so that problems can be corrected to obtain products with appropriate microbiological quality and to assure consumer’s health.

El negocio de la gastronomía a través de los años ha ido cambiando y adaptándose a las nuevas necesidades de los consumidores. La gastronomía se ha reinventado y es sector es uno de los más grandes y sigue creciendo mundialmente. Un nuevo concepto en la restauración que ha surgido es el del gastrobar, que tiene mucha popularidad hoy en día, sobre todo en Europa, donde el término es utilizado con mayor frecuencia y sobre todo donde el concepto está más desarrollado, contando con propuestas reconocidas por los consumidores. El gastrobar acerca la alta gastronomía a todo tipo de cliente, permitiendo que sea más accesible a todo público y ofreciendo una cocina moderna, creativa e original. Sin embargo, el término gastrobar no ha sido plenamente definido pese a que este tipo de negocio ya está siendo implementado en diferentes partes del mundo. Por ello, resulta necesario establecer o precisar qué es exactamente un servicio de alimentos y bebidas tipo gastrobar y las características principales de este tipo de negocio. Es por ello que mediante esta investigación se sistematiza y analiza la información disponible sobre el concepto y las características de un gastrobar, incluyendo sus beneficios y cualidades. Para ello la metodología utilizada en este caso es la revisión de literatura con enfoque integrador. / Over the years, the gastronomy business has been changing and adapting to the new needs of consumers. Gastronomy has reinvented itself and this sector is one of the largest and continues to grow worldwide. A new concept in the restoration that has emerged is the gastrobar, which is very popular today, especially in Europe, where the term is used more frequently and especially where the concept is more developed, with proposals recognized by the consumers. The gastrobar brings haute cuisine to all types of customers, making it more accessible to all public and offering modern, creative and original cuisine. However, the term gastrobar has not been fully defined despite the fact that this type of business is already being implemented in different parts of the world. Therefore, it is necessary to establish or specify what exactly a gastrobar-type food and beverage service is and the main characteristics of this type of business. That is why this research systematizes and analyzes the information available on the concept and characteristics of a gastrobar, including its benefits and qualities. For this, the methodology used in this case is the literature review with an integrative approach. / Trabajo de investigación