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The expectations of potential users of Connected and Automated Vehicles (CAVs) reveal howusers conceptualize the technology, how they expect it to serve them and what they need from the service. Previous studies of CAVs have concentrated research on user adoption, willingness to use, pay, and future challenges of the technology. However, a few studies have explored the expectations of potentialusers of CAVs. The knowledge of the expectations of potential users is essential for service designers to understand the needs of each category of users to enhance user-level satisfaction and prioritize different alternatives for service improvements. Through a qualitative and explorative study of potential users inSweden, this study presents three categories of the expectations of potential users of CAVs: Optimistic,Pessimistic, and Contradictory expectations. The Optimistic expectations represent potential users'positive insights of what they need for CAVs to be a successful innovation. The Pessimistic expectations relate to the potential user's hope that adverse events will happen in the introduction of CAVs and thatthe service will produce negative outcomes. The Contradictory expectations are conflicting expectations that potential users have for CAVs which share both optimistic and pessimistic views. This studydiscusses the implications of the categories of the expectations of potential users for service designersand researchers. The study also proposes future recommendations for the extension of this researchwork.

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Yes / In China there is a cultural expectation (Xiao, -filial piety) that offspring should provide care for their parents. However, the sustainability of this is threatened by the impact of the One-Child Policy (OCP) (1979-2015), which has resulted in a diminution in numbers of children available to care, rapid urbanisation and increase in the number of women in employment. In this context, the objective was to explore the motivations, meaning, and preparedness for future caregiving of offspring affected by the OCP. We adopted a constructivist position using a hermeneutic phenomenology approach and interviewed eight current and prospective caregivers aged 20-35 years about future caregiving responsibilities. Data were obtained through in-depth interviews, analysed using reflective Thematic Analysis. Three prominent themes: (i) Caregiving beliefs, (ii) Caregiving conditions and (iii) Contextual factors were identified under an overarching theme "Competing pressures-meanings, motivation and preparedness". Despite the inherent stress, participants envisaged providing or organising care in the future to fulfil Xiao, and most viewed long-term care settings as unviable. Ultimately, the findings suggested that the actual performance of caregiving would not always measure up to ideal expectations, resulting in 'filial discrepancy' that is, a gap between societal expectations for caregiving to older relatives and actual caregiving performance. This could adversely impact the caregivers and quality of care provided. The findings highlighted the urgent need to develop culturally attuned services, including education and training for family caregivers, health and social care professionals. / This work was supported by Research England: Quality Related Global Challenge Research Fund; University of Bradford.

Swedish agencies are obligated to collaborate in order to fulfil their respective missions. One of the largest agencies, The Social Insurance Agency, collaborates with several agencies, employers and care providers. Collaboration that needs synchronous dialogues andexchange of information, requires people to coordinate calendars, but since the organizations’ technical systems are separated, problems occur. The meeting organizers have to face the time-wasting problem of searching for suitable meeting occasions, without access to the calendars of their external meeting participants. Meetings across organizational borders are, therefore, difficult to arrange. This study has enlightened this problem, using methods for deeper understanding of the user’s point of view, searching for alternative solutions and with an experimental approach evaluated four different alternatives, all with their own unique pros and cons. One solution based on a WebDAV/CalDAV concept is recommended, due to its potentials. It is superior to the other alternatives, because of its strength in functionality. Moreover, it has great potential to develop into a broader collaboration service, offering a digital work space with functions for document sharing, discussion boards etc. / Svenska myndigheter är skyldiga att samarbeta med varandra, inom ramen för sina respektive uppdrag. Ett exempel är Försäkringskassan, som samarbetar med flera andra myndigheter, arbetsgivare och vårdgivare. Samarbete som kräver synkrona dialoger och informationsutbyte försvåras av att de olika organisationernas tekniska system är separerade. Utan tillgång till deltagarnas kalendrar tvingas mötesarrangören lägga ner mycket tid i sökandet efter passande tider, och mötesdeltagarna behöver manuellt koordinera sina kalendrar. Möten över organisationsgränser blir därmed svåra att boka. I denna studie fördjupas förståelsen för problemet utifrån ett användarperspektiv, för att därefter söka efter på marknaden tillgängliga lösningar. Med ett experimentellt angreppssätt har fyra alternativ studerats, alla med sina respektive för- och nackdelar. Resultatet blir en rekommendation om att gå vidare med WebDAV/CalDAV som med sin funktionella styrka är det mest kraftfulla alternativet. Detta koncept kan, utöver mötesbokningsfunktionaliteten, utvecklas till en bredare samarbetstjänst för Försäkringskassan och dess externa parter, med potential att erbjuda digitala arbetsytor och funktioner för dokumentdelning, diskussionstavlor mm.

Home adpats to different life stages of family members. It provides an envrionment for kids to explore and learn. It balances the private life between adolescent and parents. However, it is different for families with Down syndrome because of their slow life path and demaning for time. This project aims to explore how might we improve the family relationship during the transition of living together in the context of a family with Down syndrome. I concentrate on the family plan for independent living: cooking-related activities. It is a long-term life project which demands time and higher motivation. From the research, parents have control over the learning process, which can influence young adults' confidence in making decisions and parents' building trust in their abilities. How might we support the process of collaborative learning for parents and DS young adult to achieve the long-period life project? Take the food planning as an example, this project explores touchpoints of trust building, learning transfer and decision-making points. "COOKIES" is a platform that connects different learning scenarios and on-going practice together. It helps to transfer the learning from outside home to the home cooking context. It motivates young adults with DS to leveling up missions defined by themselves. Parent's ambition is balanced with DS young adult's exploration. With the ability learned in this process, it can also influence several other domains of life choices.

Submitted by Silvana Teresinha Dornelles Studzinski (sstudzinski) on 2016-10-11T13:37:11Z No. of bitstreams: 1 Rafael de Mello Tucci_.pdf: 7436260 bytes, checksum: 3a374bbf7e9ae66cf9dabb93d435d7eb (MD5) / Made available in DSpace on 2016-10-11T13:37:11Z (GMT). No. of bitstreams: 1 Rafael de Mello Tucci_.pdf: 7436260 bytes, checksum: 3a374bbf7e9ae66cf9dabb93d435d7eb (MD5) Previous issue date: 2016-03-25 / Nenhuma / O design para emoção, área que une os conhecimentos de design e psicologia cognitiva, cresceu em relevância a partir do final dos anos 90. Nela, o intuito dos projetos reside em desenvolver soluções que estimulem ou evitem determinadas emoções. Nesse contexto, Desmet (2007) trouxe da psicologia cognitiva a Teoria dos Appraisals que estabelece a visão de uma relação causal entre estímulos projetáveis pelo design e reações emocionais. O presente estudo procura entender como a Teoria dos Appraisals pode contribuir para projetos em design de serviços. O tema tem a sua aplicação em um contexto de urgências hospitalares privadas na Grande Porto Alegre. Para responder a essas perguntas foi desenvolvida uma survey on line com indivíduos que utilizaram alguma urgência hospitalar privada nos últimos seis meses na Grande Porto Alegre. Após o tratamento dos resultados dessa primeira etapa, os insumos foram utilizados como parte da observação participante de um exercício projetual com designers, arquitetos especializados no setor da saúde hospitalar e um profissional da saúde com experiência em urgências hospitalares privadas. Em seguida foram realizadas entrevistas em profundidade com os mesmos participantes. Os resultados observados sugerem que a teoria dos Appraisals contribui em projetos de design de serviços ao trazer uma forma diferente de incluir o usuário, facilitar a confirmação a resposta do briefing de projeto, diretrizes de projeto, elementos e dados consistentes para o processo de projeto. / The design for emotion, an area that unites the design expertise and cognitive psychology, grew in importance since the late 90s. The purpose of the projects in this area lies in developing solutions that encourage or prevent certain emotions. In this context, Desmet (2007) brought from the cognitive psychology the Appraisal theory, which establishes the vision of a causal relationship between projectable stimuli for design and emotional reactions. This study seeks to understand how the Appraisal theory can contribute to projects in service design. The topic has its application in the context of private hospital emergency rooms in the Great Area of Porto Alegre. To answer to these questions, a survey online was developed with individuals who used any private hospital emergency in the last six months in the Great Area of Porto Alegre. With the results of this first stage, the inputs were used as part of participant observation of a projetual exercise with designers, architects specializing in the health sector hospital and a health professional with experience in private hospital emergency room. After, in-depth interviews were conducted with the same participants. The results suggest that the Appraisals theory contributes in service design projects bringing a different way to include the user, facilitate confirmation of the project briefing response, design guidelines, consistent elements and data to the design process.

<p>Design Thinking är ett spännande och fortfarande relativt outforskat område med rötter i Service Management. Med hjälp av designerns verktyg och metoder och en mångvetenskaplig grund med fokus på kundens behov kan Design Thinking bidra till att utveckla produkter och tjänster och genom detta öka lönsamheten för företag. Syftet är att göra en deskriptiv studie av området Design Thinking som metodiskt arbetssätt vid tjänsteutveckling. Detta appliceras sedan på verkligheten för att komparativt se hur tre svenska bolag arbetar med tjänstutveckling inom en av världens största tjänstebranscher utifrån områdena Service Management och Design Thinking. Uppsatsen beskriver utvecklingen från Service Management till Design Thinking och hur man har gått från att utveckla tjänster till att <em>designa</em> tjänster. Uppsatsen har använt en kvalitativ metod vid datainsamling. Detta har gjorts genom intervjuer med de tre valda försäkringsbolagen samt med en tjänstedesignbyrå som samarbetat med ett av bolagen. Teoriavsnittet inleds med en teoretisk bakgrund där en djupare förståelse skapas inom områden Service Management och Design Thinking. Detta för att underlätta tolkningen och analysen av teorierna. En teoretisk modell för tjänsteutveckling har valts ut för respektive område, samt en som tolkas dess skillnader och likheter. Samtliga teorier har sedan tolkats och analyserats utifrån den empiriska studien av försäkringsbolagen. Några slutsatser som uppsatsen har genererat är att de studerade försäkringsbolagen inklusive tjänstedesignföretaget arbetar utifrån kundens behov när det utvecklar tjänster. Däremot visar undersökningen att försäkringsbolagen inte interagerar med kunden i den utsträckning som teorin säger samt att försäkringsbolagen anlitar tjänstedesignföretaget i ett senare skede av tjänsteutvecklingen än vad som egentligen är syftet enligt teorin. Intresset för Design Thinking kommer främst från tjänstedesignföretaget och inte i första hand  från försäkringsbolagen. Utvecklingen från Service Management till Design Thinking visar även att designerns roll har förändrats då denne nu kommer in och är med genom hela processen istället för att som tidigare endast vara med i slutskedet.</p> / <p>Design Thinking is a relatively young and unexplored field with its roots in Service Management. By using the tools and methodology of designers, working in multidisciplinary teams and focusing on the consumers needs Design Thinking can contribute to the development of services and thereby increase the profitability for business. The objective of this paper is to construct a thorough description of the field Design Thinking and its methodology in service development. This is subsequently applied to the swedish insurance sector to comparatively describe how three insurance companies develop their services in one of the worlds greatest service industries. The paper initially describes and explores the development from Service Management to Design Thinking and how one has gone from merely developing services to <em>designing </em>services. Some conclusions that the paper has discovered are that the insurance companies we studied focus on consumer need. However, the study shows that the companies don't interact with the consumer to the extent that is described in the the theorethical models relevant for the paper. According to the study of Design Thinking, the designer is supposed to be involved throughout the entire process and not merely in the later fases as they are in Service Management. The analysis shows that the insurance companies choose to recruit designers only when they feel it to be neccesary, not involving them in the business development which is the next competitive advantage for companies today.</p>

Design Thinking är ett spännande och fortfarande relativt outforskat område med rötter i Service Management. Med hjälp av designerns verktyg och metoder och en mångvetenskaplig grund med fokus på kundens behov kan Design Thinking bidra till att utveckla produkter och tjänster och genom detta öka lönsamheten för företag. Syftet är att göra en deskriptiv studie av området Design Thinking som metodiskt arbetssätt vid tjänsteutveckling. Detta appliceras sedan på verkligheten för att komparativt se hur tre svenska bolag arbetar med tjänstutveckling inom en av världens största tjänstebranscher utifrån områdena Service Management och Design Thinking. Uppsatsen beskriver utvecklingen från Service Management till Design Thinking och hur man har gått från att utveckla tjänster till att designa tjänster. Uppsatsen har använt en kvalitativ metod vid datainsamling. Detta har gjorts genom intervjuer med de tre valda försäkringsbolagen samt med en tjänstedesignbyrå som samarbetat med ett av bolagen. Teoriavsnittet inleds med en teoretisk bakgrund där en djupare förståelse skapas inom områden Service Management och Design Thinking. Detta för att underlätta tolkningen och analysen av teorierna. En teoretisk modell för tjänsteutveckling har valts ut för respektive område, samt en som tolkas dess skillnader och likheter. Samtliga teorier har sedan tolkats och analyserats utifrån den empiriska studien av försäkringsbolagen. Några slutsatser som uppsatsen har genererat är att de studerade försäkringsbolagen inklusive tjänstedesignföretaget arbetar utifrån kundens behov när det utvecklar tjänster. Däremot visar undersökningen att försäkringsbolagen inte interagerar med kunden i den utsträckning som teorin säger samt att försäkringsbolagen anlitar tjänstedesignföretaget i ett senare skede av tjänsteutvecklingen än vad som egentligen är syftet enligt teorin. Intresset för Design Thinking kommer främst från tjänstedesignföretaget och inte i första hand  från försäkringsbolagen. Utvecklingen från Service Management till Design Thinking visar även att designerns roll har förändrats då denne nu kommer in och är med genom hela processen istället för att som tidigare endast vara med i slutskedet. / Design Thinking is a relatively young and unexplored field with its roots in Service Management. By using the tools and methodology of designers, working in multidisciplinary teams and focusing on the consumers needs Design Thinking can contribute to the development of services and thereby increase the profitability for business. The objective of this paper is to construct a thorough description of the field Design Thinking and its methodology in service development. This is subsequently applied to the swedish insurance sector to comparatively describe how three insurance companies develop their services in one of the worlds greatest service industries. The paper initially describes and explores the development from Service Management to Design Thinking and how one has gone from merely developing services to designing services. Some conclusions that the paper has discovered are that the insurance companies we studied focus on consumer need. However, the study shows that the companies don't interact with the consumer to the extent that is described in the the theorethical models relevant for the paper. According to the study of Design Thinking, the designer is supposed to be involved throughout the entire process and not merely in the later fases as they are in Service Management. The analysis shows that the insurance companies choose to recruit designers only when they feel it to be neccesary, not involving them in the business development which is the next competitive advantage for companies today.