Submitted by Nadir Basilio (nadirsb@uninove.br) on 2016-06-02T18:20:47Z No. of bitstreams: 1 MARCELO PACIELLO DA SILVEIRA.pdf: 1134273 bytes, checksum: c787b36fb19985386b8624d1d96f2ba3 (MD5) / Made available in DSpace on 2016-06-02T18:20:47Z (GMT). No. of bitstreams: 1 MARCELO PACIELLO DA SILVEIRA.pdf: 1134273 bytes, checksum: c787b36fb19985386b8624d1d96f2ba3 (MD5) Previous issue date: 2015-11-19 / This study aimed to evaluate what factors influence the attendance of the public at stadiums and arenas in Brazil. The study sought to understand the different factors (identification with the team, satisfaction, loyalty, risk perception, involvement, motivation) that affect the attendance in stadiums and arenas in Brazil, measured through the ticket purchase intent for soccer match. The descriptive quantitative method structural was adopted as a methodological procedure and the research was carried out by sending electronic questionnaires. The structural equation modeling (SEM) was the option to characterize the factors and the analysis of partial least squares (PLS) to validate the hypotheses. The results showed that the higher the identification of the sports consumer to his team, the greater the impact on the satisfaction of going to the stadium, increasing their loyalty to the team, making this inter-relationship between these three constructs increase the purchase intention of tickets to a soccer match. In addition, it was found that the higher the perceived risk, the lower the intention to purchase tickets. It was also detected that the greater the involvement of consumer sports with soccer, the greater the intention to purchase tickets. The only construct that had no impact on purchase intent was the motivation. One of the main academic implications was the proof that the identification with the team can be a predictor of satisfaction, and the inter-relationship between the constructs identification with the team, satisfaction to go to the stadium and loyalty to the team has high impact at the ticket purchasing decision by the sports consumer. Another academic implication was detected that the perception of risk negatively impacts the purchasing decision, even among fans who attend stadiums and arenas as well as the realization that the more involved with soccer fan is, the greater the impact on your decision to purchase tickets. Regarding to the managerial contributions, the main suggestion is to create a supporter's intelligence department in the structure of football clubs. This department would be responsible to measure, understand, create relationship with the fans and define strategies according to the level of identification, loyalty, satisfaction and involvement, always aiming to increase based revenues in the behavioral levels of each consumer group. / O presente estudo teve por objetivo avaliar quais os fatores que influenciam o comparecimento do público aos estádios e arenas no Brasil. O estudo buscou entender os diferentes fatores (identificação com o time, satisfação, lealdade, percepção de risco, envolvimento, motivação) que influenciam o comparecimento de público aos estádios e arenas do Brasil, mensurado aqui por meio da intenção de compra de ingressos para um jogo de futebol. Foi adotado o método quantitativo descritivo estrutural como procedimento metodológico e a pesquisa foi efetuada através do envio de questionários eletrônicos. Optou-se pelo método de modelagem de equações estruturais (MEE) para caracterização dos fatores e pela análise dos mínimos quadrados parciais (PLS) para validar as hipóteses. Os resultados encontrados demonstram que quanto maior a identificação do consumidor esportivo com seu time, maior é o impacto na satisfação em ir ao estádio, aumentando a sua lealdade com o time, fazendo com que essa inter-relação entre os três construtos aumentem a intenção de compra de ingressos para um jogo de futebol. Além disso, foi detectado que quanto maior a percepção de risco, menor a intenção de compra de ingressos. Também foi detectado que quanto maior o envolvimento do consumidor esportivo com o futebol, maior a intenção de compra de ingressos. O único construto que não teve impacto na intenção de compra foi a motivação. Uma das principais implicações acadêmicas foi a comprovação de que a identificação com o time pode ser um preditor da satisfação, e que a inter-relação entre os construtos identificação com o time, satisfação em ir ao estádio e a lealdade com o time possui alto impacto na decisão de compra de ingressos por parte do consumidor esportivo. Outra implicação acadêmica foi detectar que a percepção de risco impacta negativamente na decisão de compra, mesmo entre os torcedores que frequentam estádios e arenas, bem como a constatação de que quanto mais envolvido com o futebol o torcedor for, maior o impacto em sua decisão de compra de ingressos. Em relação às contribuições gerenciais, a principal sugestão é criar um departamento de inteligência do torcedor dentro da estrutura dos clubes de futebol. Esse departamento seria o responsável em medir, entender, relacionar-se com o torcedor e definir estratégias de acordo com o nível de identificação, lealdade, satisfação e envolvimento, sempre com o objetivo de aumentar as receitas baseado nos níveis comportamentais de cada grupo de consumidor.

Sponsring av idrottsevenemang innefattar ett ömsesidigt utbyte mellan sponsorn och idrottsevenemanget vilket gör att sponsring blir aktuellt både i idrottsvärlden och företagsvärlden. Företag som sponsrar idrottsevenemang kan arbeta med sponsringen både externt och internt. Det externa arbetet har länge varit det primära syftet med sponsring vilket har lett till att det interna arbetet inte uppmärksammats i samma utsträckning. En central faktor vid internt arbete är att påverka de anställdas arbetsmotivation.   Syftet med denna studie är att skapa en förståelse för samt beskriva hur sponsring av idrottsevenemang används internt för att påverka de anställdas arbetsmotivation. För att undersöka detta har intervjuer med Vasaloppets samtliga fem huvudsponsorer genomförts. För att analysera det empiriska materialet tog vi stöd i studiens teoretiska referensram.  Vår studie visar att samtliga företag arbetar internt med sin sponsring av idrottsevenemang men i olika utsträckning och på olika sätt. Studien tyder på att företagets storlek, bransch samt sponsorskapets långvarighet kan påverka skiljaktigheter i det interna arbetet. Studien visar även att det interna arbetet med sponsorskapet av Vasaloppet kan generera arbetsmotivation hos de anställda på grund av stolthet och engagemang.  Bidraget med vår studie är framtagandet av tre olika arbetsområden som företag bör ta i beaktning i det interna arbetet vid sponsring av idrottsevenemang för att påverka de anställdas arbetsmotivation: värderingar, personligt intresse och involvering. Avslutningsvis kan vi konstatera att det interna arbetet med sponsring av idrottsevenemang kan bli begränsat på grund av att de interna effekterna är svåra för företag att mäta och sätta ett värde på. / Sport event sponsorship involves a mutual exchange between the sponsor and the sporting event, which makes sponsorship relevant in the world of sports and the business world. Companies that sponsor sport events can work with sponsorship both externally and internally. External work has long been the primary purpose of sponsoring, which had led to a minor focus on the internal work. A key factor of internal work is to influence employees work motivation.  The purpose of this study is to create an understanding of and describe how sport event sponsorship is used internally to influence employees’ work motivation. To investigate this interviews with all of the five main sponsors of Vasaloppet were conducted. To analyze the empirical material, we took support in the theoretical frame of the study.  Our study shows that all companies work internally with their sport event sponsorships, but in varying extent and in different ways. The study indicates that the differences in the size of the company, the industry and the longevity of the sponsorship may affect differences in how a company forms the internal work. The study also shows that the internal work with the sponsorship of Vasaloppet can generate work motivation among the employees’ due to staff pride and commitment.  The contribution of our study is the development of three different work areas that companies should take into account when forming the internal work of a sport event sponsorship to influence employees’ work motivation: values, personal interest and involvement. In conclusion, we can conclude that the internal work with sponsoring sport events can be limited because the internal effects are difficult for companies to measure and value.

Title: Volunteer motivation and care in the RunCzech running events Purpose: The main aim of this master's thesis is to find the motives contributing to be a volunteer at the RunCzech running events which are organized by the Prague International Marathon. Another goal is to discover how the organizer takes care of their volunteers, and how the leadership and volunteer coordination really works. Method: For this research on volunteer motivation questionnaires were used in electronic Google forms. The link for this survey was sent via e-mail and shared via social networks. The other methods were structural and semi-structural interviews with two employees of PIM, who are responsible for their volunteers during the organisation of RunCzech running events. The results were analysed with graphs and tables in MS Excel. Results: Based on the results the survey suggests more than half of volunteers are motivated by more than one motive at once. The atmosphere during the events and new experiences are two of the most important motives for volunteers. The behaviour of volunteer leaders also has an important influence on volunteer's motivation. The interviews showed that PIM searches for volunteers primarily from high schools. They try to motivate volunteers with the possibility to choose a volunteer...

The 2010 Fédération Internationale de Football Association’s (FIFA) World Cup (WC) would be the first time that a FIFA WC would be hosted on the African continent. This study was aimed at describing the South African City of Tshwane (COT) general volunteers’ experiences of volunteering at the 2010 FIFA WC. The FIFA Volunteer Programme consists of two groups of volunteers: Local Organising Committee (LOC) volunteers and each Host City (HC) volunteers. The COT volunteers are HC volunteers from the Tshwane Metropolitan Area (TMA). Volunteers are active in a variety of different contexts, namely in the community, volunteers at sport clubs or schools and also at mega sport events. Volunteers make it possible to host a mega sport event because they provide their time and effort without expecting remuneration or they receive a stipend amount. The existing literature of volunteers at mega sport events investigated what motivated volunteers to participate as well as how satisfied the volunteers were with the experience. The aim of this study was to describe COT general volunteers’ experiences of preparing (preparation phase) for the 2010 FIFA WC; COT general volunteers’ experiences during (participation phase) the 2010 FIFA WC, as well as the South African COT general volunteers’ experiences on their involvement (reflection phase) at the 2010 FIFA WC was described. The methodology employed in this study was Descriptive Phenomenology and the Duquesne Phenomenological Research Method was used to analyse the material. The differences between Descriptive Phenomenology and Interpretive Phenomenology were described. The material consisted of a written account as well as an interview, which was based on the essences that were portrayed in the written accounts. There were five participants — three spectator services volunteers and two rights protection volunteers. All of the participants were female. The findings of this study were divided into the preparation phase, participation phase and the reflection phase. In the preparation phase the COT general volunteers described two essences namely, the application process and training. In the participation phase the COT general volunteers experienced four essences namely, the working of shifts, interaction with volunteers, interaction with supervisors and lastly interaction with tourists. In the reflection phase the volunteers described two experiences, growth and value. This research project contributes to sport psychology because this study describes the experiences of volunteers at the 2010 FIFA WC. / Dissertation (MA)--University of Pretoria, 2012. / Psychology / unrestricted

L’étude prend sa source dans une préoccupation qui anime la plupart des dirigeants de fédérations et de clubs sportifs au Sénégal : leur difficulté à mobiliser un public nombreux lors des évènements sportifs qu’ils organisent. Cette situation renvoie à un questionnement sur leur capacité actuelle à répondre aux besoins et attentes des spectateurs, les fidéliser et en conquérir de nouveaux. Dans ce contexte, notre question de recherche principale est de savoir quels sont les facteurs qui influencent la décision des spectateurs d’assister à des évènements sportifs au Sénégal ; en d’autres termes, comprendre les motivations des spectateurs à fréquenter (ou à ne pas fréquenter) les lieux de ces évènements. Pour cela, nous avons analysé les cas de trois types de spectacles sportifs : (1) celui d’un sport moderne d’importation (le championnat de football professionnel) ; (2) celui d’un sport traditionnel (la lutte avec frappe) et (3) celui d’une pratique se situant entre tradition communautaire et modernité - sport moderne « tropicalisé » - (le championnat populaire navétane), afin de mettre en lumière des spécificités explicatives.Les résultats révèlent six facteurs majeurs pouvant influencer la fréquentation d’un évènement sportif au Sénégal : la proximité des lieux de compétition, l’affirmation d’une appartenance identitaire, la passion du sport, la recherche d’interactions sociales, la quête du plaisir et du divertissement, la stimulation émotionnelle. Parallèlement, ils nous ont amené à mettre en évidence quelques critères pouvant conduire à mieux segmenter l’offre de spectacle sportif : la motivation de fréquentation, la régularité, le degré de participation aux actions de supportérisme, le rapport à la violence ; soit autant de critère permettant de construire une offre adaptée aux différentes catégories de publics.D’un point de vue managérial, ce travail de recherche livre des informations utiles aux organisateurs. En effet, elles peuvent leur permettre d’avoir une meilleure visibilité de la demande : d’une part, une identification plus fine des publics sous la forme d’une typologie, d’autre part, une caractérisation actualisée de leurs besoins et attentes et de leurs comportements de consommation ; cette meilleure connaissance du marché devant logiquement les conduire à des stratégies marketing plus efficaces en matière de segmentation de leur offre et de ciblage des différentes catégories de publics. / The study has its source in a concern that drives most leaders of federations and sports clubs in Senegal: their difficulty to mobilize a big audience during the sports events which they organize. This situation raises questions about their current capacity to meet the needs and expectations of spectators, to make them loyal and to try conquer new ones. In this context, the main aim of our research question is to know what are the factors which influence the decision of the spectators to attend sports events in Senegal; in other words, understand the motivations of the spectators to go (or not to go) to these events places. For that purpose, we analyzed the cases of three types of sports shows : (1) that of a modern import sport (the professional football championship); (2) that of a traditional sport (wrestling) and (3) that of a practice between communitarian tradition and modernity - "tropicalized" modern sport - (the popular Navetane championship), in order to highlight explanatory specificities.The results reveal six major factors which can influence the attendance of a sport event in Senegal: the proximity of the competition venues, the affirmation of identity, the passion for sport, the search for social interaction, the pursuit of pleasure and entertainment, emotional stimulation. At the same time, they allow us to highlight some criteria which can lead to better segment the offer of sports show: Their motivation to attend, their regularity, their degree of participation in the actions of “supporterism”, the link with violence , these are enough criteria that can help build an offer adapted to different categories of public.From a managerial point of view, this research work delivers information useful for the organizers. Indeed, they can allow them to have a better visibility of the demand (request): on the one hand a finer identification of public in the form of a typology, on the other hand, a characterization updated by their needs and expectations of their consumer behavior; this good knowledge of the market must lead them logically to more effective marketing strategies regarding segmentation of their offer and targeting of the various categories of public.

Die FIFA-Fußball-Weltmeisterschaft wurde 2002 erstmals von zwei Gastgebern gemeinsam ausgerichtet. Diese Kooperation entsprang jedoch nicht dem Wunsch der beiden Bewerber Südkorea und Japan, sondern es war eine Entscheidung der FIFA. Wie würden die beiden unfreiwilligen Partner mit dieser Situation umgehen? Würde die gemeinsame Gastgeberrolle vielleicht zu einer Chance werden, das gegenseitige Verhältnis zu verbessern? Betrachtet man die Fußballweltmeisterschaft aus der Perspektive der Mega-Event-Theorie, kann das Aufschluss in diesen Fragen geben. Die Ausrichtung eines Mega-Events ist eine einzigartige Gelegenheit sich der Welt darzustellen und gleichzeitig eine positive Selbstwahrnehmung zu erzeugen. Beides sind wichtige Faktoren bei dem Versuch, eine Nation auf der internationalen Bühne platzieren. Genau darum ging es auch den beiden Gastgebern Japan und Südkorea. Eine Analyse südkoreanischer und japanischer Monatszeitschriften zeigt, wie unterschiedlich dennoch die Erwartungen an und das Erleben der WM in den beiden Ländern waren. Während Japan sich durch die WM 2002 internationalisieren und das Lokale mit dem Globalen verbinden wollte, stand für Südkorea die Präsentation als dem Nachbarn Japan ebenbürtige Nation im Vordergrund. Der unterwartete Erfolg der südkoreanischen Mannschaft vermittelte den koreanischen Fans ein überwältigendes Gefühl der Einheit, das Stolz und ein neues Selbstbewusstsein hervorbrachte. Das frühe Ausscheiden der japanischen Mannschaft bewirkte unter ihren Fans ein sich Hinwenden zum koreanischen Team, wodurch eine unerwartet positive Koreaerfahrung und ein Gefühl der Gemeinschaft mit dem Nachbarland entstand. Auf diese Weise trug die unfreiwillige gemeinsame Gastgeberschaft dazu bei, dass beide Länder ihre ursprünglich mit der WM-Ausrichtung verbundenen Ziele besser umsetzen konnten, als es ihnen als alleiniger Ausrichter möglich gewesen wäre. / The 2002 FIFA Football World Cup was co-hosted by Japan and South Korea but this co-operation was not a voluntary one. What would the two unequal partners make out of FIFA’s decision? Could the co-hosting become a chance to improve their relation? To interpret the World Cup in terms of Mega-Event theory helps to answer these questions. A Mega-Event is not only a unique chance to promote one’s image to the world but also to create a positive self-image and self-awareness. Both are important processes for the relocation of a nation in the international society and both are what the hosting of a Mega-Event is about. It is here where one finds the Korean and Japanese motivation to host the World Cup 2002. An analyses of the discours in both countries monthly magazines shows how different the expectations were and how Korean and Japanese fans experienced the Event. While South Korea’s first aim was to show to the world its equal standing next to its neighbor Japan, the topics discussed in the Japanese World Cup discours suggest that internationalization was what Japan expected from hosting the Mega-Event. But when the competition started and the Korean team rushed from victory to victory the only thing that mattered were the overwelming emotions of unity millions of Koreans shared. This experience provided an unexpected sence of national pride and self-confidence that changed the Korean self-awareness. This changed attitude might be the most important outcome of Korea’s World Cup hosting. The Japanese team was kicked out of the competition more quickly but this paved the way for many Japanese fans to get more and more interested in the Korean team and to discover an unknown and fascinating Korea. The Japanese who had cheered for the Korean team experienced an unity with Korea no other event could possibly have caused. In these ways the unplaned co-hosting and its unexpected outcomes served both countries’ initial aimes better than a single-hosted Mega-Event would have done.

This diploma thesis is divided into a theoretical part and a practical one. The theoretical part deals with the characteristics of sport events and presents the International Ski Federation FIS, including its structure, and marketing and technical concept of the races in the FIS Tour de Ski. The introduction to the practical part focuses on the history of cross-country skiing, the structure of the most important cross-country races in the world, and presents the town of Nove Mesto na Morave and the race Golden Ski. Then follows the description of the allocation process of the World Cup race and possibilities of its abolition. The main part of the diploma thesis is a detailed analysis of the Golden Ski race in the Tour de Ski. The analysis deals with the topics related to the organizing committee, technical support, scoring, invitations, accreditation, accommodation, marketing, transportation, and accompanying program of Golden Ski. The thesis concludes with financial background and short mention of Slavic Cup.

A growing number of studies acknowledge the effect that sport events have on its surrounding environment as well as the effect the surroundings have on sport events. This has led to a larger focus on environmental sustainability within event organisations, something that however is motivated in very diverse ways and from different perspectives. This thesis, therefore, explores motivations behind the incorporation of environmentally sustainable actions within Swedish recreational sport events, and aim to provide an overview of how it is implemented within their operations. This has been done by a qualitative multiple case study with comparative elements. An outline of earlier research of motivational factors towards sustainable actions does together with an elaboration of central concepts, provide a theoretical background for the case study. The theoretical background has been further used to create an analytical framework with three main themes of motivation ‘strategic’, ‘pressure’ and ‘moral/ethical’. The cases, Vasaloppet and Vätternrundan, has been explored through face to face interviews with specific employees of the event organisations and later analysed through the analytical framework of the thesis. In addition to the interviews, documents regarding their sustainability work have together with the information that could be found on the web pages of the two events been analysed through the themes of the analytical framework. The results show a close similarity when it comes to the main challenges they are facing. Both Vasaloppet and Vätternrundan have transport as their main source of environmental impact, and the trash generated along the arena is another main challenge in order to reduce littering. Out of the three main themes of motivation, the moral and ethical motivation proved to be the main one, whereas the strategic and pressuring motivations came second and were in many cases closely entwined and related to each other. A difference in motivational background is further expressed by the respondents and policy documents of the event organisations, as Vasaloppet displayed a more proactive attitude while Vätternrundan were more reactive.

I Sverige har vi flera stora idrottsevenemang som var för sig lockar tiotusentals deltagare varje år. Arrangörerna av dessa idrottsevenemang har i uppgift att leva upp till varje deltagares (kunds) förväntningar och tillfredsställa deras behov. Kundvärde är ett centralt begrepp inom både kvalitetsutveckling och marknadsföring och kundvärdeskapande anses vara en viktig framgångsfaktor för alla organisationer. Inte minst i framtiden då konsumenterna allt mer vill vara med och utforma produkterna de köper. Syftet med studien var att uppnå ökad förståelse för kundvärdeskapande inom idrottsevenemang genom att undersöka hur arrangörer arbetar idag och vill arbeta i framtiden för att främja ett högt upplevt kundvärde hos sina deltagare. Empiri samlades in genom fem intervjuer med arrangörer av idrottsevenemang. Analys av datamaterialet visade att arrangörerna som ingick i studien idag använder strategier och aktiviteter inom 12 olika teman med syfte att främja ett högt upplevt kundvärde. Efter analys drogs slutsatsen att arrangörerna idag erbjuder sina deltagare möjlighet till samskapande av kundvärde framförallt genom att tillföra de tre förutsättningarna dialog, riskbedömning och transparens. Inför framtiden identifierades tre områden för fortsatt utveckling och förbättring kring kundvärdeskapande: utökad/differentierad dialog med deltagarna, fler samarbeten och ett tydligt socialt ansvar samt att ge deltagarna mer mandat att vara med och driva utveckling och vara delaktiga i utformningen av evenemangen. / In Sweden we have several major sports events and each of them attracts tens of thousands of participants each year. The organizers of these sporting events have the task of meeting the expectations of each participant (customer) and satisfy their needs. Customer value is a key concept in both Total Quality Management (TQM) and marketing and customer value creation is considered an important success factor for all organizations. Not least in the future when consumers increasingly want to be involved in designing the products they buy. The aim of the study was to achieve increased understanding of customer value creation in sports events by examining how organizers work todayand want to work in the future to promote a high level of customer value for their participants. Data was collected through five interviews with organizers of sports events. Analysis of the data showed that the organizers today use strategies and activities within 12 different themes with the aim of promoting a high level of customer value. A conclusion from the analysis was that organizers today offer their participants the opportunity to co-create customer value by adding the three building blocks dialogue, risk assessment and transparency. For future improvements and continued development in customer value creation three areas were identified: expanded/differentiated dialogue with participants, more collaborations and clear social responsibility and giving participants more mandate to participate in development and participate in the design of the events. / <p>2018-06-27</p>

This thesis, as a case study, focuses on the perspective of foreign news reports on Taiwan’s first time hosting an international multi-sport event, the World Games 2009 in its biggest port city Kaohsiung. The World Games 2009 Kaohsiung, the significant Olympic type mega-event as to Taiwan, is applied as the approach to public diplomacy and soft power for the purpose of expanding Taiwan’s international space. It is expected to raise publicity and mass media exposure to boost Taiwan’s international profile and spur its tourism industry. From Taiwan’s image-marketing strategy, practices to foreign news reports, it outweighs to study foreign media’s reflection on Taiwan and the World Games 2009 as the important evaluation on the mega-event as a whole. This thesis attempts to answer two research questions: How was the World Games 2009 Kaohsiung reported by the foreign media? Did hosting the World Games improve Taiwan’s image? It presents the results and perspectives of foreign news reports by qualitative methods: case study and discourse analysis of online-English news reports and some quantitative methods applied on data. It combines news reports study with theory, model of public diplomacy, mega-event and expected-model. Within 101 pieces of online-English news found related to the World Games 2009, it unveils fruitful results such as the failure of interpreting the core story (Taiwan’s images and values) by foreign media during the sporting extravaganza, and it echoes Rivenburgh (2004)’s three viewpoints toward the Olympic type event (intercultural challenges, less news about host country’s culture and dramatic news). By the amount of news and the absence of foreign media on the press conference indicates that foreign media did not pay much attention to the World Games and Taiwan. In spite of reporting the sports and games, other major topics of reports were Taiwan’s hosting the event, the greenest solar-powered stadium designed by Japanese, Toyo Ito, Chu Chen’s promotion itinerary to Beijing and China’s absence on the opening and closing ceremony which triggered foreign media’s great concern.