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Getting to zero - or just empty promises : A study of Kenya's AIDS Strategic Framework from a Human Rights perspectiveSkatka, Lisa January 2016 (has links)
This bachelor thesis has been conducted after having personally observed and becoming interested in the HIV response in Kenya. The aim of the study is to assess the capability of Kenya’s AIDS Strategic Framework (KASF) based on Susan James perspective on rights as enforceable claims. It will do so by answering the question; ”what understanding of humans right to highest attainable standard of health is expressed in KASF? In order to do so, James’ conditions and circumstances have served as the foundation to an abductive study which seek to assess KASF from a different perspective. ! The study is primarily based on Kenya’s AIDS Strategic Framework (KASF) and Susan James’ (2003) article “Rights as enforceable claims”. The results and conclusions are reinforced by the use of other supporting documents to KASF and official reports and surveys. ! The results presented in this qualitative study of KASF concludes that some community groups are portrayed as stronger claim-holders than others, with some groups almost being excluded. Furthermore, this thesis establishes that the access to the highest attainable health is hindered by obligation-holders own emotional dispositions as well as institutional limitations.
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The development of a strategic framework for the promotion of local cuisine in Botswana / Delly ChatiburaChatibura, Delly January 2015 (has links)
The main goal of this study is the development a strategic framework for the promotion of local cuisine in Botswana. This goal was achieved in five key objectives. Firstly the study set to review extant literature on tourists‟ cuisine experiences in general and in Botswana. An understanding of tourists‟ cuisine experiences is significant in paving the way for increased promotion in cuisine tourism, an alternative form of tourism that has remained relatively neglected in the country‟s tourism development efforts. Secondly the study sought to identify key Setswana cuisine that could be used for tourism purposes. Thirdly whilst previous studies examining food tourists‟ behaviour and tourists‟ experiences of local cuisine mainly investigated tourists‟ intentions to revisit and their intentions to experience local cuisine, this study sought to assess actual cuisine consumption behaviour of tourists. An understanding of consumption behaviour is important in the development and promotion of cuisine tourism products. The study reviews literature on theories of behaviour in order to identify factors of local cuisine consumption behaviour thus adding theoretical underpinning on theories of tourist experience in addressing the third objective. Fourthly, the study also set to analyse strategic tourism management literature concerning the development and promotion of local cuisine. In consideration of the promotional methods that are being used or could be used to promote cuisine, the study lastly concludes by designing a strategic framework for the tourism promotion of local cuisine and provides varied general recommendations and recommendations for future research as part of Objective Five. The framework that was developed in Chapter Six was therefore a culmination of the five key objectives. The framework is a unique approach in assessing both supply and demand perspectives of cuisine tourism promotion.
A pragmatic approach to research philosophy is adopted because of its inherent advantages of dualism; since pragmatists use mixed methods research. A mixed methods research design is also selected for this study since quantitative and qualitative techniques were used in trying to understand the main goal of the overall study, that of devising a strategic framework for the promotion of local cuisine in Botswana. Four key research tools were used: an expert opinion survey, a food and beverage supervisor survey, a tourist (diner) survey and interviews with tourism and hospitality marketing officials in Gaborone. The expert opinion survey, administered as a semi-structured questionnaire, inter alia, used content from extant literature to identify key Setswana cuisine that could be used for tourism promotion. The food and beverage supervisor survey (face to face and interview administered) assessed the extent to which Setswana cuisine was promoted at the establishment and also identified cuisine that diners mostly preferred, amongst other things. The tourist (diner survey), mainly administered through a semi-structured questionnaire, was used to identify the main characteristics of diners within Gaborone‟s hotel and non-hotel restaurants, also identifying, inter alia, the main factors that predict these diners‟ Setswana cuisine consumption behaviour. In addition interviews held with tourism and hospitality marketing officials were used to assess promotion efforts nationwide and challenges associated with promoting Setswana cuisine. Some parts of the surveys were analysed qualitatively. In other parts, descriptive statistics, stepwise multiple regression, linear regression, independent t tests and analysis of variance (ANOVA) was used.
This study has managed to identify 15 key cuisine types and eight additional cuisine types that have potential for tourism promotion, have association with national identity and are highly preferred by customers. Amongst these, seswaa (pound boiled beef) emerged as the number one cuisine attractor for the country. These cuisine types were incorporated in the strategic framework as cuisine that can be promoted at a larger scale to domestic and international tourists. Findings from the study also imply that diners visiting hotel and non-hotel restaurants in Gaborone were mainly day visitors. Their cuisine experiences are mainly secondary since their main motivations for dining were „fun and relaxation‟ and „meeting friends and family‟. These two motives are related to the generic travel motives and may not be specific to cuisine related travel. These two motives were also related to the main factors that predicted consumption behaviour, which were „arousal‟, „social others‟ and an „open culture‟ as analysed through stepwise multiple regression. Arousal is an emotional response associated with excitement. It was found to be the main predictor of Setswana cuisine consumption behaviour. This factor is likely to be more associated with the presence of „social others‟ such as friends and family. The three factors could be linked to Batswana‟s (since they were the majority of diners in the restaurants) style of living which emphasises on socialisation, togetherness and openness.
Several challenges associated with the promotion of local cuisine were also noted. Amongst these, were language barriers, safety, health and hygiene considerations, aesthetic factors, supply irregularities, lack of market interest and cost considerations. However the study also identified the importance of the national tourism website, the hotel/restaurants websites, television and functions, events or festivals as key promotional tools that could be used in promoting local cuisine especially at domestic level. Additional measures such as increased supplier and tourist education and awareness; establishment of safety, hygiene and health standards; maintenance of consistent and appropriate levels of supply; maintenance of authenticity of Setswana cuisine and identification and introduction of cuisine promotion champions were identified.
This study adds knowledge on cuisine experiences from a developing African country context. From a practical point of view, this study emphasises the promotion of key cuisine based on tourism potential, national identity and customer preference. The study is important in that it also aids awareness of cuisine products in the country that have potential for tourism promotion, based on their gastronomic image and preference by customers. The study is also important in that it presents information on an often neglected aspect of tourism marketing, the importance of the national tourism organisation and hotel/restaurant websites to the international tourist. In the global arena, the use of modern forms of marketing such as the online platform of marketing can never be over-emphasised.
Theoretically the study accentuates the importance of the trio; tourism potential, national identity and customer preference as concepts whose link requires further understanding in influencing selection of key cuisine for promotion by destination marketers. From the study, it also emerged that an understanding of models based on the concurrent use and application of mixed methods forms of research especially in cuisine consumption studies is an area that should be advanced. An understanding of these models is important given the nature of the tourism product whose production and consumption is inseparable. Lastly it materialized from the study that a modified version of the Theory of Interpersonal Behaviour can be used to explain prediction in Setswana cuisine consumption behaviour. All this information was significantly used in the design of the strategic framework for the promotion of local cuisine in Chapter Six. / PhD (Tourism Management), North-West University, Potchefstroom Campus, 2015
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The development of a strategic framework for the promotion of local cuisine in Botswana / Delly ChatiburaChatibura, Delly January 2015 (has links)
The main goal of this study is the development a strategic framework for the promotion of local cuisine in Botswana. This goal was achieved in five key objectives. Firstly the study set to review extant literature on tourists‟ cuisine experiences in general and in Botswana. An understanding of tourists‟ cuisine experiences is significant in paving the way for increased promotion in cuisine tourism, an alternative form of tourism that has remained relatively neglected in the country‟s tourism development efforts. Secondly the study sought to identify key Setswana cuisine that could be used for tourism purposes. Thirdly whilst previous studies examining food tourists‟ behaviour and tourists‟ experiences of local cuisine mainly investigated tourists‟ intentions to revisit and their intentions to experience local cuisine, this study sought to assess actual cuisine consumption behaviour of tourists. An understanding of consumption behaviour is important in the development and promotion of cuisine tourism products. The study reviews literature on theories of behaviour in order to identify factors of local cuisine consumption behaviour thus adding theoretical underpinning on theories of tourist experience in addressing the third objective. Fourthly, the study also set to analyse strategic tourism management literature concerning the development and promotion of local cuisine. In consideration of the promotional methods that are being used or could be used to promote cuisine, the study lastly concludes by designing a strategic framework for the tourism promotion of local cuisine and provides varied general recommendations and recommendations for future research as part of Objective Five. The framework that was developed in Chapter Six was therefore a culmination of the five key objectives. The framework is a unique approach in assessing both supply and demand perspectives of cuisine tourism promotion.
A pragmatic approach to research philosophy is adopted because of its inherent advantages of dualism; since pragmatists use mixed methods research. A mixed methods research design is also selected for this study since quantitative and qualitative techniques were used in trying to understand the main goal of the overall study, that of devising a strategic framework for the promotion of local cuisine in Botswana. Four key research tools were used: an expert opinion survey, a food and beverage supervisor survey, a tourist (diner) survey and interviews with tourism and hospitality marketing officials in Gaborone. The expert opinion survey, administered as a semi-structured questionnaire, inter alia, used content from extant literature to identify key Setswana cuisine that could be used for tourism promotion. The food and beverage supervisor survey (face to face and interview administered) assessed the extent to which Setswana cuisine was promoted at the establishment and also identified cuisine that diners mostly preferred, amongst other things. The tourist (diner survey), mainly administered through a semi-structured questionnaire, was used to identify the main characteristics of diners within Gaborone‟s hotel and non-hotel restaurants, also identifying, inter alia, the main factors that predict these diners‟ Setswana cuisine consumption behaviour. In addition interviews held with tourism and hospitality marketing officials were used to assess promotion efforts nationwide and challenges associated with promoting Setswana cuisine. Some parts of the surveys were analysed qualitatively. In other parts, descriptive statistics, stepwise multiple regression, linear regression, independent t tests and analysis of variance (ANOVA) was used.
This study has managed to identify 15 key cuisine types and eight additional cuisine types that have potential for tourism promotion, have association with national identity and are highly preferred by customers. Amongst these, seswaa (pound boiled beef) emerged as the number one cuisine attractor for the country. These cuisine types were incorporated in the strategic framework as cuisine that can be promoted at a larger scale to domestic and international tourists. Findings from the study also imply that diners visiting hotel and non-hotel restaurants in Gaborone were mainly day visitors. Their cuisine experiences are mainly secondary since their main motivations for dining were „fun and relaxation‟ and „meeting friends and family‟. These two motives are related to the generic travel motives and may not be specific to cuisine related travel. These two motives were also related to the main factors that predicted consumption behaviour, which were „arousal‟, „social others‟ and an „open culture‟ as analysed through stepwise multiple regression. Arousal is an emotional response associated with excitement. It was found to be the main predictor of Setswana cuisine consumption behaviour. This factor is likely to be more associated with the presence of „social others‟ such as friends and family. The three factors could be linked to Batswana‟s (since they were the majority of diners in the restaurants) style of living which emphasises on socialisation, togetherness and openness.
Several challenges associated with the promotion of local cuisine were also noted. Amongst these, were language barriers, safety, health and hygiene considerations, aesthetic factors, supply irregularities, lack of market interest and cost considerations. However the study also identified the importance of the national tourism website, the hotel/restaurants websites, television and functions, events or festivals as key promotional tools that could be used in promoting local cuisine especially at domestic level. Additional measures such as increased supplier and tourist education and awareness; establishment of safety, hygiene and health standards; maintenance of consistent and appropriate levels of supply; maintenance of authenticity of Setswana cuisine and identification and introduction of cuisine promotion champions were identified.
This study adds knowledge on cuisine experiences from a developing African country context. From a practical point of view, this study emphasises the promotion of key cuisine based on tourism potential, national identity and customer preference. The study is important in that it also aids awareness of cuisine products in the country that have potential for tourism promotion, based on their gastronomic image and preference by customers. The study is also important in that it presents information on an often neglected aspect of tourism marketing, the importance of the national tourism organisation and hotel/restaurant websites to the international tourist. In the global arena, the use of modern forms of marketing such as the online platform of marketing can never be over-emphasised.
Theoretically the study accentuates the importance of the trio; tourism potential, national identity and customer preference as concepts whose link requires further understanding in influencing selection of key cuisine for promotion by destination marketers. From the study, it also emerged that an understanding of models based on the concurrent use and application of mixed methods forms of research especially in cuisine consumption studies is an area that should be advanced. An understanding of these models is important given the nature of the tourism product whose production and consumption is inseparable. Lastly it materialized from the study that a modified version of the Theory of Interpersonal Behaviour can be used to explain prediction in Setswana cuisine consumption behaviour. All this information was significantly used in the design of the strategic framework for the promotion of local cuisine in Chapter Six. / PhD (Tourism Management), North-West University, Potchefstroom Campus, 2015
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Developing a strategic framework for a non-profit organisation with specific focus on theJoseph, Mary Claire 03 1900 (has links)
Thesis (MBA)--Stellenbosch University, 2008. / ENGLISH ABSTRACT: All organisations, commercial or nonprofit, are exposed to a highly competitive and
uncertain environment which is fuelled by globalisation and technological
advancement. Organisations make use of business analytical tools to assist them in
the effective management of their organisations. Strategic management in particular,
is used as an analytical and decision making tool.
The Christian church is by no means excluded from the effects of the changing
society due to globalisation, technological advancement and post-modernism.
Christianity has been a way of Ufe for many people over the past two millennia;
however, there is a growing concern that Christianity is facing extinction. Research
and surveys conducted indicate a decline in membership and attendance of worship.
The literature reviewed in this research revealed that nonprofits, and in particular
religious organisations, are focused primarily on their mission, rather than taking a
holistic view of the external and internal environment in making strategic business
decisions.
This presented an opportunity for a research study on the application of strategic
management principles in a church organisation, without compromising the church's
mission.
The research problem addressed in this report is: Can strategic management
techniques and principles applied in business today, successfully be adapted for
formulating a strategic framework which will enhance the growth and survival of the
Christian Church?
An extensive literature review has been undertaken within the field of the strategic
management discipline in business and in non-profits. The purpose of the research is
aimed at strategic management techniques to be applied to the Christian church. It
made sense therefore to gain some understanding of what literature presented with
regards to strategic management concepts in churches. Churches are expected to
survive amidst a changing society, the church is expected to respond to the needs of
its members and yet remain true to its mission. A number of issues which need
v
consideration when making strategic decisions have been addressed. These include:
postmodernism and its challenges, public trust, leadership, volunteerism, money,
culture, diversity, structures and systems.
A strategic framework was applied to test its usefulness as a tool in the church.
Elements of the framework entail the strategic intent which embodies the vision,
mission, goals and objectives of the organisation. The internal and external
environment in which the organisation exists, is analysed and the results are
integrated to formulate an appropriate strategy.
Based on the results of the literature reviewed, the research problem has been
answered positively.
The scope of the research is non-denominational and does not focus on any specific
religious doctrines. Therefore, regardless of beliefs or re li gious convictions the
framework provided can effectively be applied by any religious or nonprofit
organisation.
Although the proposed framework could be applied to multiple religious trad itions, the
focus is on the Christian church and some examples are uniquely Christian.
Ultimately it is intended that the adopted framework enhances the ability of Christian
churches to grow from strength to strength.
Working within the framework presented does not guarantee the success of the
church but it will provide a structure for management's decision making. The need for
flexibility within the framework must be recognised and appreciated.
The research report is exploratory in nature and reviews existing knowledge to
prepare the way for further research into relationships between strategic
management and religious organisations. / AFRIKAANSE OPSOMMING: Aile organisasies, hetsy sake-ondernemings of nie-winsgewende assosiasies, word
blootgestel aan haogs mededigende en onsekere omgewingsomstandighede wat
aangevuur word deur globalisering en te9nologie5e vooruitgang. Organisasies rnaak
gebruik van analitiese hulpmiddels om hulp 1e verleen in die doeltreffende
bedryfsleiding van hul organisasies. Strategiese bestuur word in die besonder as 'n
analitiese- en besluitnemingswerktuig gebruik.
Die Christelike kerk bly geensins onaangeraak deur die uitwerking van 'n
gemeenskap wat verander weens globalisering, te9nol09ie5e vooruitgang en die
nadraai van modernisme. Vir vele mense was Christenskap oor die afgelope twee
millennia 'n lewenswyse; desnieteenstaande is daar 'n groeiende besorgdheid dat
Christenskap uitwissing in die oe staar. Navorsing en opnames toon 'n afname in
lidmaatskap en bywoning aan godsdienste.
Die geskrifte wat vir hierdie navorsing bestudeer is, het onthul dat nle-winsgewende,
en in die besonder religieuse organisasies, allereerste op hul missie fokus, eerder as
om 'n holistiese benadering te neem van die interne en eksterne
omgewingsomstandighede, wanneer strategiese ondernemingsbesluite geneem
word .
Dit het die geleentheid geskep vir navorsing in die toepassing van stategiese
bestuursbeginsels in 'n kerk-organisasie, sonder om die kerk se missie in gevaar te
stel.
Die navorsingsprobleem wat in hierdie verslag aangespreek word, is: Kan die
strategiese bestuurstegnieke en -beginsels wat hedendaags in sake-ondernemings
toegepas word, suksesvol aangepas word om 'n strategiese raamwerk te formuleer
wat die ontwikkeling en oorlewing van die Christel ike kerk sal verhoog?
'n Uitgebreide oorsig van literatuur rakende die terrein van strategiese
bestuursbeginsels In sake-ondernemings en nie-winsgewinde assosiasies is
onderneem. Die doel van die navorsing was gevestig op strategiese
bestuursbeginsels wat op die Christelike kerk toegepas kon word . Dit het dus sin
gemaak om ondersoek in te stel oor wat die literatuuf s~ rakende strategiese
bestuurskonsepte in kerke. Daar word van die kerk verwag om in 'n veranderende
gemeenskap te aorleef, om te reageer op die behoeftes van sy ltdmate en nog
steeds getrou te bly aan sy missie. 'n Hele aantal vraagpunte wat oorweging benodig
wanneer strategiese besluite geneem word, is aangespreek. Oit sluit in: postmodernisme
en sy uitdagings, publieke vertroue, leierskap, vrywillige dienslewering,
befondsing, kultuur, diversiteit, strukture en sisteme.
'n Strategiese raamwerk is toegepas om sy bruikbaarheid as 'n werktuig in die kerk te
toets. Elemente van hierdie raamwerk bevat die strategiese beweegrede wat die
visie, missie, doelwitte en doelstellings van die organisasie omvat. Die interne en
eksterne omgewing waarin die organisasie bestaan, is ge-analiseer en die resultate
toe ingelyf om 'n gepaste strategie te formuleer.
Gegrond op die resultate van die literatuur wat in oorsig geneem was, is die
navorsingsprobleem positief beantwoord.
Die omvang van die navorsing is nie gekoppel aan kerkverband nie en fokus dus nie
op enige spesifieke godsdienstige leerstellings nie. Hierdie raamwerk kan dus
ondanks die geloofs-oortuigings en - belydenisse doeltreffend op enige godsdienstige
of nie-winsgewende organisasie toegepas word .
Alhoewel die voorgestelde raamwerk op veelvuldige religieuse tradisies toegepas
kan word, is die fokus op die Christelike kerk en party voorbeelde wat aangehaal
word, is uniek aan Christendom. Daar word uiteindelik ten doel gestel dat die
aanvaarde raamwerk die vermoe van Christen kerke om van krag tot krag te groei,
verhoog.
Wanneer daar binne die voorgestelde raamwerk gewerk word, is daar geen waarborg
dat die kerk suksesvol sal wees nie, maar dit voorsien wei 'n struktuur vir bestuurslui
se besluitneming. Die nodigheid vir buigsaamheid binne die raamwerk moet ook
erken en waardeer word.
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The Role of National Land Transport Strategic Framework in enhancing human development, with specific reference to income generation at uMlalazi Local MunicipalityThulare, Mpendulo, Harold 09 1900 (has links)
A thesis submitted the to the Department of Anthropology and Development Studies in fulfilment of the requirement for the degree of Master of Arts in the Faculty of Arts at the University of Zululand,2018. / Literature of the study showed that the transport studies in general that have examined the causality between transport and economic development. The literature revealed that there is a lack of studies that have specifically examined the role of road transport frameworks in enhancing human development. The present study examined the role of the National Land Transport Strategic Framework (NLTSF) in enhancing human development with a specific reference to income generation at uMlalazi Local Municipality. Using the New Public Management as an approach which guided crafting of strategic plans such as transport frameworks, the study examined the role played by strategic frameworks such as NLTSF in enhancing human development. The study adopted a mixed research method approach for collecting and analyzing both qualitative and quantitative data. The study used both approaches for the purposes of fully and broadly comprehending the phenomenon studied. Findings of the study revealed that there is a mixed picture about the contribution of road construction projects towards improving the socioeconomic livelihoods of the subjects of the study area. The study concluded that the provision of proper rural road transport infrastructure enhanced income generation capabilities, improved mobility, and, stimulated economic development through the establishment of small local businesses. However, lack of transparency and adherence to fair practices during the recruitment of projects participants, power contest between traditional leaders and councilors and political dynamics in the implementation of projects appeared to be the key challenges. Therefore, the study recommends the evaluation and monitoring of project recruitment procedures and the intensification of cooperative governance between government and civil society.
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Customer relationship management from the perspective of a trackless mining equipment maintenance organisation / Francois Petrus van TonderVan Tonder, Francois Petrus January 2008 (has links)
This study deals with Customer Relationship Management (CRM) of a department of an Original Equipment Manufacturer (OEM) of trackless mining equipment. The study was done from the service deliverer's perspective. The aim of the study was to determine an effective Customer Satisfaction Index (CSI) in order to assist the OEM to deliver superior satisfaction to its customers in the Aftermarket service delivery environment. It also aims to determine what the OEM needs to do to meet the customers' demands in order to develop a meaningful relationship for both the customer and the service provider.
The gap in the perceptions of the customers and the perceptions of the managers of the OEM's Aftermarket service contracts were identified, to reveal the Key Performance Areas (KPAs) for improvement. In order to reveal these KPAs, a literature study was conducted, as a first part of the study. The literature study also helped to create a better understanding of CRM, superior customer value and satisfaction in the service environment.
The second part of the study consisted of an empirical investigation. Customers and managers of the OEM's Aftermarket service contracts had to complete questionnaires. Completed questionnaires were received from the total population of the customers and managers. The analysis of the database that was compiled from the questionnaire's responses was done by using Microsoft's ® Office 2007 Suite, supported by Levine, Stephan, Krehbiel and Berenson's textbook Statistics for Managers Using Microsoft ® Excel.
The analysis identified a significant difference in seven out of the seventy-eight aspects, in the responses from the customers' perceptions versus the perceptions of the OEM's managers. The analysis also provided a base for the CSI. The combination of these aspects and the CSI exposed five KPAs which need to be improved by the service provider to meet the customers' demands. Improvement of the exposed five KPAs will assist to develop a meaningful relationship for both the customer and the service provider.
This study recommended that the OEM develops an action plan based on the climate survey that was done in 2008 in the company and that the OEM improves the communication to the customers related to the OEM remuneration strategy. Furthermore, it was recommended that the importance of the information provided is emphasised by changing the reporting lines, that the defects with regard to the service exchange components' repairs are reported according to the ISO9001 system. A further recommendation is that the benefits to the customer to promote the OEM's service contracts should be communicated to the customer. Lastly, training to the OEM's managers to manage a service level agreement (SLA) successfully was recommended. / Thesis (M.B.A.)--North-West University, Potchefstroom Campus, 2009.
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Customer relationship management from the perspective of a trackless mining equipment maintenance organisation / Francois Petrus van TonderVan Tonder, Francois Petrus January 2008 (has links)
This study deals with Customer Relationship Management (CRM) of a department of an Original Equipment Manufacturer (OEM) of trackless mining equipment. The study was done from the service deliverer's perspective. The aim of the study was to determine an effective Customer Satisfaction Index (CSI) in order to assist the OEM to deliver superior satisfaction to its customers in the Aftermarket service delivery environment. It also aims to determine what the OEM needs to do to meet the customers' demands in order to develop a meaningful relationship for both the customer and the service provider.
The gap in the perceptions of the customers and the perceptions of the managers of the OEM's Aftermarket service contracts were identified, to reveal the Key Performance Areas (KPAs) for improvement. In order to reveal these KPAs, a literature study was conducted, as a first part of the study. The literature study also helped to create a better understanding of CRM, superior customer value and satisfaction in the service environment.
The second part of the study consisted of an empirical investigation. Customers and managers of the OEM's Aftermarket service contracts had to complete questionnaires. Completed questionnaires were received from the total population of the customers and managers. The analysis of the database that was compiled from the questionnaire's responses was done by using Microsoft's ® Office 2007 Suite, supported by Levine, Stephan, Krehbiel and Berenson's textbook Statistics for Managers Using Microsoft ® Excel.
The analysis identified a significant difference in seven out of the seventy-eight aspects, in the responses from the customers' perceptions versus the perceptions of the OEM's managers. The analysis also provided a base for the CSI. The combination of these aspects and the CSI exposed five KPAs which need to be improved by the service provider to meet the customers' demands. Improvement of the exposed five KPAs will assist to develop a meaningful relationship for both the customer and the service provider.
This study recommended that the OEM develops an action plan based on the climate survey that was done in 2008 in the company and that the OEM improves the communication to the customers related to the OEM remuneration strategy. Furthermore, it was recommended that the importance of the information provided is emphasised by changing the reporting lines, that the defects with regard to the service exchange components' repairs are reported according to the ISO9001 system. A further recommendation is that the benefits to the customer to promote the OEM's service contracts should be communicated to the customer. Lastly, training to the OEM's managers to manage a service level agreement (SLA) successfully was recommended. / Thesis (M.B.A.)--North-West University, Potchefstroom Campus, 2009.
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Implementace SDGs v rámci České republiky - identifikace priorit z hlediska Cílů udržitelného rozvoje / Implementation of the SDGs to the Czech Republic - identification of priorities in terms of the Sustainable Development GoalsČerná, Karolína January 2017 (has links)
The master thesis focuses on the process of implementation of global strategies to the national policy of the Czech Republic. The thesis is a case study. Its subject is global strategy the 2030 Agenda for Sustainable Development and the Czech strategic framework Czech Republic 2030. The first part of the thesis presents current knowledge of the sustainable development and dealing with global strategies in this field in the Czech Republic. The theoretical background of the own research is a theory of politics network and a theory of global governance. The aim of the thesis is not only to describe and explain the process of implementation of the 2030 Agenda for Sustainable Development to the Czech national policy, but also to define roles of groups of actors and to evaluate the participatory approach which was newly chosen for the Czech Republic 2030. The second part of the thesis is focused on the own research which was based on the analysis of relevant documents and semi-structured interviews with eleven experts (representatives of the Public administration, private sector, trade union, academic community and NGOs). One of the main contributions of this thesis is a comparison of the process of creating the Czech strategic framework for sustainable development from 2010 and the new system that was...
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Investment Strategies of Real Estate Funds : A Study on Investment Strategies of Directly Owned Real Estate Funds with Operations in Sweden for an Upcoming Economic Downturn / Investeringsstrategier för fastighetsfonder : En studie om investeringsstrategier för direktägande fastighetsfonder med verksamhet i Sverige inför en kommande lågkonjunkturKücükgöl, Can, Samuelsson, Christian January 2023 (has links)
The property market has experienced rising property values over a long period, resulting in lower yield requirements. In the spring of 2022, a war in Ukraine began that would unbalance the global financial system, resulting in high inflation and rising interest rates that significantly impacted the property market, the transaction volume fell, and prices began to fall. As a result, we wanted to understand better how directly owned real estate funds operating in Sweden are acting in their investment strategies in the face of a coming economic downturn. The report mainly used qualitative data collection, where 16 semi-structured interviews were conducted over five weeks. The results were collected and summarised together with the theory and literature review. The conclusion clarified that directly owned real estate funds operating in Sweden do not change their investment strategies significantly in the face of an upcoming economic downturn. The same applies to their investment parameters. The majority had raised capital before the shift in the market and thus committed to investing the capital according to the strategy set at that time. In contrast, real estate funds consider property segments that follow macroeconomic trends with a defensive nature as most desirable in the face of a coming economic downturn. / Fastighetsmarknaden har under en lång period upplevt stigande fastighetsvärden som resulterat i lägre avkastningskrav. Under våren 2022 inleddes ett krig i Ukraina som skulle sätta det globala finansiella systemet ur balans, vilket resulterade i hög inflation och stigande räntor som satte stor prägel på fastighetsmarknaden, transaktionsvolymen föll och fastighetspriserna började falla. Det resulterade i att vi ville få en större förståelse över hur direktägande fastighetsfonder med verksamhet i Sverige agerar i sina investeringsstrategier inför en kommande lågkonjunktur. Rapporten använde främst kvalitativ informationsinsamling där det genomfördes 16 semistrukturerade intervjuer under en femveckorsperiod. Resultaten samlades in och sammanställdes tillsammans med framförda teorier från litteraturgenomgången. Slutsatsen klargjorde att direktägande fastighetsfonder med verksamhet i Sverige inte ändrar sina investeringsstrategier avsevärt inför en kommande lågkonjunktur, detsamma gäller för deras investerings parametrar. Majoriteten har rest kapital innan skiftet på marknaden och därav ålagt sig att investera kapitalet utifrån strategin som sattes då. Däremot är det tydligt att fastighetsfonderna i sin helhet anser fastighetssegment som följer makroekonomiska trender med defensiv karaktär som mest önskvärda inför en kommande lågkonjunktur.
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Career mobility of employees with disabilities in a Gauteng-based state-owned enterpriseModise, Catherine Mmanare 08 1900 (has links)
M. Tech. (Department of Human Resource Management, Faculty of Management Sciences), Vaal University of Technology. / This study noted the implications of the absence of a strategic framework to manage the career mobility of employees with disabilities in the Gauteng-based, state-owned enterprise (SOE). In response to the limited research on career mobility of employees with disabilities (EwDs), the study aimed to investigate EwDs understanding of the phenomenon, identify its enablers and inhibitors, as well as propose a strategic framework for managing it. The study is significant for the inclusion of EwDs and contributing to employers achieving employment equity targets, as required of them by the Employment Equity Act (55 of 1998).
In order to achieve the study’s objectives, an exploratory design was employed by conducting individual interviews with five purposively selected participants on junior management levels. A semi-structured interview schedule was developed and piloted with two champions who represent the interests of EwDs in disability forums within the SOE. Given the prevailing circumstances of the COVID-19 pandemic, the researcher collected the data online via Microsoft Teams (MS Teams). The data were analysed manually for emerging themes using Braun and Clarke’s six steps of data analysis.
The study found that career mobility was understood by participants to include promotion (job change), succession planning and gainful employment supported by opportunities for skills transfer and reasonable accommodation. Factors identified as enablers of career mobility are training and career development, disability awareness and sensitisation, reasonable accommodation, social networks and benchmarking. Those factors perceived as inhibiting career mobility are mind-set, inaccessible training, lack of confidence and poor succession planning. Through conversations with the participants, the researcher identified critical components for the development of a strategic framework to enhance career mobility for EwDs as organisational diagnostics (input factor), enabling policies and support systems (process factors) and inclusion and career mobility evident in employment equity targets being met (outcomes) to manage career mobility of EwDs in the workplace.
The main limitations of the study are that the results cannot be generalised to other settings without validation of the proposed strategic framework due to the sample size involved. It is recommended that future studies consider sensitivity regarding the prevailing circumstances around research during periods of pandemics and the use of language in the field of disability research. It is further recommended that employers consider implementing benchmarked disability awareness and sensitisation programmes to create a conducive environment for EwDs to achieve career mobility in the workplace. Lastly, employers should develop and implement programmes that will enhance mental health and well-being of EwDs and consider the establishment of empowered disability forums.
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