Employees who want to leave their companies may exhibit low morale and commitment to organizations, which may affect the way employees interact with customers. The purpose of this correlational study was to examine the relationship between employees' affective, continuance, and normative commitment to their organizations and their turnover intentions. The target population consisted of individuals with 2 or more years of call center experience who resided in the United States. Meyer, Allen, and Smith's 3-component model of commitment provided the study's theoretical framework. A purposive sampling of participants, which included a targeted audience and individuals who accessed the survey from Facebook and LinkedIn, returned 81 usable surveys. Data were analyzed using multiple linear regression analysis. The overall regression model showed a statistically significant relationship between the 3 forms of commitment and turnover intentions, although normative commitment had the strongest relationship with turnover intentions. Study results provide additional evidence showing that employees' affective, continuance, and normative commitment to their organizations relate to their turnover intentions. These results may contribute to positive social change by helping leaders to better understand the relationship between employees' organizational affective, continuance, and normative commitment and turnover intentions. With this knowledge, leaders may be able to decrease turnover and turnover-related costs and increase firm performance. The money saved from turnover costs can be used to develop employees, invest in the company culture, or contribute to community-related programs.

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Bakgrund: Studien fokuserar på personalomsättningen i små och medelstora revisionsbyråer. Den fokuserar också på vilka anledningar det finns till att vissa revisorer arbetar kvar medan andra slutar inom revisionsbyråerna. Personalomsättningen är en viktig aspekt att belysa inom revisionsbranschen eftersom branschen ligger på höga nivåer jämfört med andra branscher. Både en hög och en låg personalomsättning kan medföra olika typer av problem. Syfte: Syftet är att bidra med ny och fördjupad kunskap om personalomsättningen i små och medelstora revisionsbyråer.  Metod: Studien är uppbyggd med en deduktiv ansats och en kvalitativ forskningsmetod. Utöver den tidigare forskningen kring för- och nackdelar med små företag har vi identifierat tre teorier; psykologiska anknytningsteorin, rollteorin och mentorskapsteorin som mest används för att studera detta inom revisionsforskningen. Vi kommer därför att ha dessa som utgångspunkt. I studien kommer kvalitativa intervjuer i form av semistrukturerade intervjuer att användas som en teknik för att samla in den data som behövs. Intervjuer genomförs med fem revisorer som har valt att lämna yrket och med fem revisorer som fortfarande arbetar kvar inom revisionsbranschen. Slutsats: Det har framkommit av studien att personalomsättningen inom revisionsbranschen upplevs vara hög. Åsikterna skiljer sig en aning mellan revisorerna som slutat och revisorerna som arbetar kvar i revisionsbranschen gällande personalomsättningen i små och medelstora revisionsbyråer. Utifrån framtagandet av en modell har studien kunnat identifiera ett antal faktorer som anses vara extra viktiga för dem som fortfarande arbetar kvar, likaså har det framkommit faktorer som kan påverka revisorers intentioner till att sluta. Det har även upptäckts nya faktorer som kan påverka revisorerna utöver de faktorer som har framkommit i teorierna. / Background: The study focuses on staff turnover in small and medium-sized auditing firms. It also focuses on the reasons why there are some auditors who continue to work while others leave the audit firms. Staff turnover is an important aspect to highlight in the auditing industry, as the industry is at high levels compared to other industries. Both high and low staff turnover can cause different types of problems. Purpose: The purpose is to contribute with new and in-depth knowledge of staff turnover in small and medium-sized auditing firms. Method: The study is structured with a deductive approach and a qualitative research method. In addition to previous research on the pros and cons of small business, we have identified three theories; psychological attachment theory, role theory and mentorship theory are most commonly used to study this in audit research. We will therefore have these as a starting point. In the study, qualitative interviews in the form of semi-structured interviews will be used as a technique to collect the data needed. Interviews are conducted with five auditors who have chosen to leave the profession and with five auditors who still work in the auditing industry. Conclusion: It has emerged from the study that staff turnover in the auditing industry is perceived to be high. Opinions differ slightly between the retired auditors and the auditors who remain in the auditing industry regarding staff turnover in small and medium-sized auditing firms. Based on the development of a model, the study has been able to identify a number of factors that are considered to be extra important for those who are still working, as well as factors that may influence auditors' intentions to quit. New factors have also been discovered that can affect the auditors in addition to the factors that have emerged in the theories.

Research that links various aspects of the work environment to important work outcomes can be traced back almost seventy years. Despite the history and proliferation of these studies, firm conclusions have not been reached regarding the ways through which the work environment impacts these outcomes. For example, mediating variables such as motivation and job satisfaction have been proposed as affective and cognitive states that could impact the environment-outcome relationships but have received little attention. Additionally, organizational and contextual moderators such as group size and demographics that could impact the relationships have been called for but have yet to be studied. Consequently, much remains to be examined in the environment-outcome relationships beyond the basic links. Therefore, the primary objective of the current study was to investigate the effects of motivation and job satisfaction as mediators, and group size, group tenure, and group gender composition as moderators, of work environment-work outcome relationships. Specifically, it was proposed that motivation and job satisfaction mediate the relationships between the feedback environment, learning environment, and reward and recognition environment and job performance and turnover intentions. Finally, it was expected that group size, group tenure, and group gender composition moderate these same environment-outcome relationships. It is suggested that findings gleaned from this study can provide a clearer picture of how certain work environment variables impact specific work outcomes, which can provide researchers and practitioners with information to improve the organizational setting and individual and organizational outcomes of interest. Support was found for several hypotheses and future research directions are noted.

Non-family employees are indispensable resources for family firms as they grow. However, despite the recent scholarly attention toward non-family employees, it is still not clear how such important human resources should be managed and/or retained in family firms. To add to the limited body of knowledge on non-family employees working at family firms, this dissertation highlights the role of family-friendly workplace practices in preventing turnover intentions of non-family employees based on conservation of resources theory. Drawing on a sample of 116 dyad data (family business owner - non-family employee), this dissertation shows that family-friendly workplace practices prevent turnover intentions of non-family employees through decreased burnout. Moreover, it is found that family-friendly workplace practices in the family firms are affected by family influence. Thus, this dissertation not only creates avenues for future research on non-family employees, but also provides insight into the critical role of family-friendly workplace practices in the family firms.

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The primary objective of this study is to foster career outcomes such as job satisfaction and turnover intentions in early childhood educators (ECEs). ECEs are defined as individuals teaching children from the age range of birth to 5 years old and work in child care programs. The focus on ECEs population was due to the fact they work in demanding environments with little wage incentives, and as a result, they experience high levels of job dissatisfaction, which in turn leads to turnover. Research has demonstrated that most ECEs are intrinsically motivated, but previous research has not quantitatively tested this construct in a model. A third objective is to explore the role of person-organization fit (P-O fit) and person-job fit (P-J fit) as mediators. Prior research has examined fit a mediator for the K-12 teacher population but it has not been explored in ECEs. The last objective of this study is to investigate distributive justice on career outcomes through P-O fit and P-J fit. Data for the study were collected from a community-based sample. The participants were teachers that worked in the field of early childhood education. Our findings show educators’ motivation and perceptions of organizational justice have a considerable impact on their career outcomes. Our results provide support for the mediation model that we hypothesized. This study can also assist in the selection of early childhood educators by utilizing the intrinsic motivation to work with children to identify which educators are intrinsically motivated and assess their fit as it relates to a specific organization.

The purpose of this study was to empirically investigate the relationship between career plateauing and mentoring. First, the relationship between career plateauing and work-related attitudes was investigated. Next, the relationship between mentoring experience and work-related attitudes was examined. Finally, both experience as a mentor and mentoring provided were examined as moderators between career plateauing and work-related attitudes. Three hundred and six government employees located in the southeastern United States completed surveys (50.08% response rate). Of those, 110 reported mentor experience and 196 reported no mentor experience. In general, results provided support for the relationship between job content and hierarchical plateauing and negative work-related attitudes. No support was found for the relationship between job tenure and work-related attitudes. Support was found for the relationship between mentoring experience and positive work-related attitudes. With the exception of contextual performance, the relationship between mentoring provided and work-related attitudes was not supported. Little support was found for the interaction between mentor experience and plateauing, suggesting that mentoring others may not alleviate the negative effects of career plateauing. Implications and suggestions for future research are discussed.

I conducted four studies that develop and test a safety-specific model of exit, voice, patience, and neglect (EVPN) in the context of young workers’ reactions to declining safety conditions (Hirschman, 1970). In the face of hazardous working conditions, contemplating exiting (i.e., quitting the job) or voicing concerns about the risks (e.g., reporting a safety issue to a supervisor) are proactive responses. Conversely, neglecting safety concerns (i.e., ignoring personal safety in the face of danger) is a passive response. Workers may also choose patience (i.e., taking a wait-and-see approach) about concerns. In total, 833 young people participated in four studies. Manuscript 1 (Chapter 5) is a focus group study that explores the types, frequency, temporal patterns, and consequences of the safety-related EVPN behaviours. The results showed (1) most participants favoured patience if and when they have concerns about workplace safety; (2) voice is reserved for serious safety concerns; and (3) exit is very uncommon and only used as a last resort. Manuscript 2 (Chapter 6) describes the development of age-appropriate measures for general turnover intentions (i.e., exit), and safety-specific voice, patience, and neglect. The reliability, dimensionality, and validity of these scales are demonstrated over three studies. Manuscript 3 (Chapter 7) used an experimental scenario approach in which safety conditions (high vs. low), financial reasons for working (high vs. low), and being injured (injured vs. not injured) are manipulated. The role of participant gender (male vs. female) was also examined. Participants assigned to the injury condition were more likely to exercise patience than those assigned to the non-injury condition. Low quality safety conditions were associated with higher turnover intentions. Finally, females reported higher voice than males. Finally, Manuscript 4 (Chapter 8) reports on findings from a short-term longitudinal design meant to replicate and extend the results from the previous studies. Support for Hirschman’s loyalty proposition was also found. Specifically, felt responsibility for improving safety was found to moderate the relationship between organizational loyalty and both exit and voice. The final chapter integrates these findings and discusses future research directions as well as implications for public policy, management practice, and theory. / Thesis (Ph.D, Management) -- Queen's University, 2010-08-18 13:19:15.634