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1	Faktorer som kan påverka röntgensjuksköterskans kommunikation med patienten. : En litteraturstudie / Factors that may impact radiographers’ communication with the patient. : A literature review Allén Oltegen, Pia, Rosengren, Katarina January 2019 (has links) Bakgrund: I Sverige har alla personer rätt till lika vård. För att kunna utföra sitt arbete krävs en god kommunikation mellan röntgensjuksköterskan och patienten. Kommunikation innefattar verbala- och icke verbala uttryck, som är ytterst essentiellt för arbete inom vården. Genom omdöme, kunskap och noggrannhet måste röntgensjuksköterskan kunna ge adekvat information som berör undersökningen eller behandlingen. Informationen bör anpassas utefter patientens förmåga och vitala tillstånd att tillgodose sig denna. Syfte: Syftet var att sammanfatta faktorer som kan påverka kommunikationen mellan röntgensjuksköterskan och patienten. Metod: Denna studie genomfördes som en allmän litteraturstudie där databaserna PubMed och Cinahl användes. Totalt inkluderades och analyserades 10 artiklar i studien. Resultat: Studiens resultat sammanfattades i 7 olika faktorer; professionalism, språk, information, hög arbetsbelastning, tid, sjukdom och ångest/rädsla. Alla faktorer kunde förbättra kommunikationen, men också försvåra den. Slutsats: Mer kunskap och medvetande om kommunikation hos röntgensjuksköterskan behövs, samt ett samarbete med kollegor för uppmuntran till kommunikation som är individanpassad. Att sammanfatta dessa faktorer kan hjälpa röntgensjuksköterskan i dennes arbete med kommunikationen till patienten i olika situationer. / Background:In Sweden, all persons are entitled to equal health care. In order for the radiographer to carry out their work, good communication between the radiographer and the patient is required. Communication with both verbal expressions and also body language which is necessary when working in health care. Through judgment, knowledge and accuracy, the radiographer must be able to provide adequate information regarding the examination or treatment.The information should be adapted according to the patient's ability and vital condition to accommodate this. Purpose: The purpose of the thesis was to summarize factors that may affect communication between the radiographer and the patient.Method: In order to achieve this, it was decided to make a qualitative, general literature study using the PubMed and Cinahl databases. A total of 10 articles were selected for the thesis. Results: The results were summarized in 7 different factors; professionalism, language, information, high workload, time, illness and anxiety/fear. All factors could improve communication, but some parts could also make it difficult. Conclusion: More knowledge and awareness of communication skills is necessary for the radiographer, as well as collaboration with colleagues to encouraging individualized communication. Summarizing these factors can help us as radiographer in our work on communicating to the patient in different situations. radiographer communication verbal interaction meeting patient care patient diagnostic radiography radiological nursing röntgensjuksköterska kommunikation verbal interaktion möte omvårdnad patient röntgendiagnostik radiologisk omvårdnad Radiologi och bildbehandling
2	Gespräche in einer Krise : Analyse von Telefonaten mit einem RAF-Mitglied während der Okkupation der westdeutschen Botschaft in Stockholm 1975 / Conversations in a crisis : Analysis of telephone communication with a member of the red army faction during the 1975 occupation of the West German embassy in Stockholm von der Heiden, Gregor January 2009 (has links) When crises develop, people are confronted with difficulties beyond those experienced in normal everyday activities. Due to the perceived threats inherent to such situations, familiar behaviors may prove ineffective, and such attempts can pose dangerous and unpredictable risks. Crises are extreme situations, occurring at the very edges of human experience. Oral communication in such situations cannot be casual; the seriousness of the situation demands exceptional communicative performance on the part of the participants. Therefore, certainties about everyday communication conventions are called into question. The following work examines conversations during which the participants were involved in an extreme situation. In this particular crisis, a politically motivated kidnapping, the personal involvement of the interlocutors is substantial. A clear and present fear of the situation escalating and the possibility of a failure to anticipate the resulting reactions from the other party(ies) characterize the communicative acts of those involved. Recorded telephone calls during the occupation of the West German Embassy in Stockholm by members of the Red Army Faction (RAF) on April 24, 1975 comprise the basis for this analysis. One of the occupiers speaks with various interlocutors located in an adjacent embassy building. These interlocutors are relatives of the hostages, the Swedish Minister of Justice, and a German official charged with leading the negotiations. In this study, the communicative processes of the crisis are reconstructed. In order to show how the interlocutors attempt to reach their goals in this tense situation with the resources available to them, as well as what they in fact achieve, ethnographic methods of analysis have been employed. This study shows how, despite strong conflicting interests and motives, a shared reality is built through the actions of the interlocutors. The interaction between two key figures in the early stages of the crisis can even be characterized as a form of coalition building. An explanation as to why this collaboration is not retained in the subsequent course of the events, however, leading to an escalation of the situation, is also presented. Furthermore, the following work sets forth qualities needed to interactively build a coalition in a precarious crisis situation, which has arisen between parties characterized by diametrically opposed aims. crisis telephone calls conversation analysis pragmatics linguistics verbal interaction negotiation Red Army Faction Baader-Meinhof terrorism RAF Swedish history political violence West German history occupation Krise Telefongespräche Gesprächsanalyse Sprachwissenschaft verbale Interaktion Verhandlung Rote Armee Fraktion Baader-Meinhoff Terrorismus Linksterrorismus Deutsche Geschichte Schwedische Geschickte Okkupation kris telefonsamtal samtalsanalys lingvistik verbal interaktion förhandling Röda Armé-fraktion RAF Baader-Meinhof terrorism vänsterterrorism tyska historia svensk historia ockupation German language Tyska språket Germanic languages Germanistik Linguistics Lingvistik History Historia Criminology Kriminologi Empirical conflict research Empirisk konfliktforskning

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Faktorer som kan påverka röntgensjuksköterskans kommunikation med patienten. : En litteraturstudie / Factors that may impact radiographers’ communication with the patient. : A literature review