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1	Simulering av samtalsdata från en telefonväxel / Simulation of phone call data from a telephone exchange Trygg, Johan January 2016 (has links) Detta examensarbete beskriver skapandet av en simulator som genererar samtalsdata liknande den man får från en telefonväxel. Examensarbetet har utförs på uppdrag av företaget Nipsoft AB och simulatorn är tänkt att används av Nipsoft vid tester och demonstationer av deras ratingsystem för telekom. Ett ratingsystem för telekom behandlar samtalsdata från telefonväxlar med syfte att bl.a. prissätta telefonsamtal och koppla samtalen till rätt kund. Simulatorn kommer att används för att generera indata till ratingsystemet vid tester och demonstrationer där det inte passar att använda äkta samtalsdata. I början av arbetet gjordes en litteraturstudie i simulering som bland annat gav en process för hur ett simuleringssystem skapas. Det fortsatta arbetet utfördes till stora delar enligt denna process. För att simulatorn skulle kunna generera realistisk samtalsdata togs en stor mängd statistik fram från äkta telefonsamtal från en av Nipsofts kunder. Statistik togs fram för samtalslängd, antal samtal per dygn, dygnsfördelning, destination, telefonnummer per kund, andelen obesvarade samtal och olika typer av fel. En modell för simulatorn skapades utifrån Nipsofts krav och den statistik som tagits fram. Modellen implementerades i C# och Windows Forms. Den färdiga simulatorn testades genom att Nipsofts ratingsystem fick köra igenom ett stort antal samtal skapade av simulatorn. Statistik beräknades och jämfördes med statistiken som tidigare tagits fram från äkta samtal. Resultatet blev att samtalen från simulatorn stämmer bra överens med äkta data. Även ett prestandatest gjordes och detta visade att simulatorn har riktigt bra prestanda. / This thesis describes the creation of a simulator for generating phone call data similar to the output from a real telephone exchange. The thesis was performed for the company Nipsoft AB and the simulator is intended to be used by Nipsoft during testing and demonstrations of their telecom rating system. A telecom rating system is a system that process data from telephone exchanges to determine things like the cost and payer of each call. The simulator will be used to generate input to the rating system in cases when it is not suitable to use real call data. To better understand how to create a realistic simulator a large amount of phone calls from one of Nipsoft’s customers has been studied. Statistics for call length, calls per day, distribution over the day, destination, phone numbers per customer, number of unanswered calls and different kind of error rates has been computed. A model for the simulator was created according to Nipsoft’s demands and the computed statistics. The model was implemented in C# and Windows Forms. The simulator was tested by feeding it’s output as input to the Nipsoft rating system. Statistics was computed and compared to the statistics previously calculated from real phone calls. The result showed that the simulator does produce realistic call data, very similar to a real telephone exchange. Also a performance test was made and this showed that the simulator has excellent performance. simulering samtalsdata telefonväxel telefonsamtal Computer Engineering Datorteknik
2	Upplevelse av bedömningssamtal hos gravida inför internetbaserad kognitiv beteendeterapi : Har valmöjlighet och besöksmodalitet betydelse? / Experience of assessment interview in pregnant women before internet-based cognitive behavioral therapy : Do the possibility of choice and visiting modality matter? Belin, Sofia, Brinkenius, Josefina January 2021 (has links) Depression förekommer under 10% av alla graviditeter och medför risker för både den gravida och barnet. Syfte: Studien IKBT för gravida med depression syftar till att bekräfta tidigare studiers resultat av IKBT-behandling samt utvärdera olika besöksmodaliteter, telefonsamtal, videosamtal eller fysiskt besök, för bedömningssamtalet. Metod: 26 gravida (graviditetsvecka 8–30 vid antagning) med samtidig egentlig depression randomiserades till antingen eget val av besöksmodalitet eller randomiserades till en viss besöksmodalitet för sitt bedömningssamtal. Efteråt tillfrågades deltagarna om sina upplevelser av bedömningssamtalet avseende innehåll, modalitet samt hur Covid-19 pandemin påverkade deras inställning. Resultat: Det förelåg ingen statistisk signifikant skillnad mellan hur de tre besöksmodalitetsgrupperna eller mellan de som fick välja gentemot de som blev tilldelade en besöksmodalitet upplevde bedömningssamtalet. Kvalitativa data pekar mot att deltagarna hade föredragit fysiskt besök men uppskattade andra möjligheter med anledning av Covid-19 pandemin. Slutsats: Deltagarna var generellt lika nöjda med sitt bedömningssamtal oavsett besöksmodalitet och om de själva hade fått välja besöksmodalitet eller ej. Att erbjuda olika besöksmodaliteter ökar tillgängligheten och möjliggör behandling med IKBT för gravida med depression från hela landet. För att validera resultatet krävs vidare forskning med större antal deltagare. / Depression is present during 10% of all pregnancies and leads to risk for both the pregnant and the baby. Objective: The study ICBT towards pregnant with depression aims to confirm earlier studies results of ICBT-treatment and to evaluate different visiting modalities, telephone call, video call or face to face meeting, of the assessment interview. Method: 26 pregnant women (gestational week 8–30 at intake) currently suffering from major depressive disorder randomized to either free choice of visiting modality or randomized to a certain visiting modality of the assessment interview. Afterwards the participants were asked about their experience of the assessment interview regarding content, modality and how the Covid-19 pandemic affected their attitude. Results: There was no statistically significant difference between how the three visiting modality groups or between the ones who got to choose opposite the ones who was assigned a visiting modality regarding the experience of the assessment interview. Qualitative data indicates that the participants would have preferred a face to face meeting but appreciated other possibilities due to the Covid-19 pandemic. Conclusion: The participants was in general equally satisfied with their assessment interview regardless visiting modality or if they got to choose their visiting modality or not. To offer different visiting modalities increases the availability and enables treatment with ICBT towards pregnant with depression throughout the country. These results need to be replicated in larger trials to validate. ICBT pregnancy visiting modality telephone call video call face to face meeting IKBT graviditet besöksmodalitet telefonsamtal videosamtal fysiskt besök Psychology Psykologi
3	Gespräche in einer Krise : Analyse von Telefonaten mit einem RAF-Mitglied während der Okkupation der westdeutschen Botschaft in Stockholm 1975 / Conversations in a crisis : Analysis of telephone communication with a member of the red army faction during the 1975 occupation of the West German embassy in Stockholm von der Heiden, Gregor January 2009 (has links) When crises develop, people are confronted with difficulties beyond those experienced in normal everyday activities. Due to the perceived threats inherent to such situations, familiar behaviors may prove ineffective, and such attempts can pose dangerous and unpredictable risks. Crises are extreme situations, occurring at the very edges of human experience. Oral communication in such situations cannot be casual; the seriousness of the situation demands exceptional communicative performance on the part of the participants. Therefore, certainties about everyday communication conventions are called into question. The following work examines conversations during which the participants were involved in an extreme situation. In this particular crisis, a politically motivated kidnapping, the personal involvement of the interlocutors is substantial. A clear and present fear of the situation escalating and the possibility of a failure to anticipate the resulting reactions from the other party(ies) characterize the communicative acts of those involved. Recorded telephone calls during the occupation of the West German Embassy in Stockholm by members of the Red Army Faction (RAF) on April 24, 1975 comprise the basis for this analysis. One of the occupiers speaks with various interlocutors located in an adjacent embassy building. These interlocutors are relatives of the hostages, the Swedish Minister of Justice, and a German official charged with leading the negotiations. In this study, the communicative processes of the crisis are reconstructed. In order to show how the interlocutors attempt to reach their goals in this tense situation with the resources available to them, as well as what they in fact achieve, ethnographic methods of analysis have been employed. This study shows how, despite strong conflicting interests and motives, a shared reality is built through the actions of the interlocutors. The interaction between two key figures in the early stages of the crisis can even be characterized as a form of coalition building. An explanation as to why this collaboration is not retained in the subsequent course of the events, however, leading to an escalation of the situation, is also presented. Furthermore, the following work sets forth qualities needed to interactively build a coalition in a precarious crisis situation, which has arisen between parties characterized by diametrically opposed aims. crisis telephone calls conversation analysis pragmatics linguistics verbal interaction negotiation Red Army Faction Baader-Meinhof terrorism RAF Swedish history political violence West German history occupation Krise Telefongespräche Gesprächsanalyse Sprachwissenschaft verbale Interaktion Verhandlung Rote Armee Fraktion Baader-Meinhoff Terrorismus Linksterrorismus Deutsche Geschichte Schwedische Geschickte Okkupation kris telefonsamtal samtalsanalys lingvistik verbal interaktion förhandling Röda Armé-fraktion RAF Baader-Meinhof terrorism vänsterterrorism tyska historia svensk historia ockupation German language Tyska språket Germanic languages Germanistik Linguistics Lingvistik History Historia Criminology Kriminologi Empirical conflict research Empirisk konfliktforskning

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Simulering av samtalsdata från en telefonväxel / Simulation of phone call data from a telephone exchange