Global Alliance of Marketing and Management Associations (GAMMA). The purpose of this study was to examine the effects of employees’ extra-role behaviors on desired organizational outcomes in sport. An assessment of innovative work behaviors and organizational citizenship behaviors of Minor League Baseball team front office employees was conducted as organizations planned for an upcoming season. An empirical model controlling for extraneous factors was developed and tested. Results revealed organizational citizenship behaviors of front office employees positively affected attendance during the season for Triple-A and Double-A level franchises. No significant effects between employees’ organizational citizenship and team attendance was seen in lower level teams. Employees’ innovative work behaviors were not significantly related to team attendance. The current study indicates that these sport organizations may not be benefitting from the behaviors it celebrates in its employees, namely the extra role behaviors. This study has demonstrated that context specific factors can substantially alter expected employee and organizational behaviors.

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The present study summarizes the validity of a multi-method integrity test developed to measure integrity and counterproductive work behaviors (CWB) in personnel selection of a Peruvian sample. This instrument has been thoroughly studied in other cultural contexts, establishing its validity in predicting counter-productive behaviors. In order to study external validity, two criteria were used: (a) The Counterproductive Work Behavior Checklist (CWB-C) and (b) a supervisor evaluation questionnaire. The criterion validity of the Peruvian Spanish version was studied with a sample of 194 employed students, 86 male (44.3%) and 108 (55.7%) female. Participants were recruited from a large private Peruvian university. The instrument’s overall score correlated with self-reported CWB (r= -.62, p <.01). Regarding the other criterion, only the Ethical Dilemmas sub-scale showed a significant correlation with supervisor-rated CWB (r=.18, p< .05). Female participants reported higher scores than male participants on the Attitudes (U (193) = 3842.5, p<.05), Ethical Dilemmas (U (193) = 3619.5, p<.05), and Past Behaviors (U (193) = 3463.5, p<.01) dimensions of the integrity test (r=.15-.22), as well as on the overall score (U (193) = 3395.5, p<.01). Results support the validity of the multi-method integrity measure to predict counterproductive work behaviors, without adverse gender impact. / El presente estudio evaluó la validez de una prueba de integridad multimétodo desarrollada para medir la integridad y las conductas contraproducentes en el trabajo (CWB) en la selec­ ción de personal en una muestra peruana. La prueba ha sido estudiada en otros contextos culturales, habiéndose probado su validez en la predicción de conductas contraproducentes (Fine & Pecker, 2015). Para la validez externa, se usaron dos criterios: (a) La lista de cotejo de conductas contraproducentes en el trabajo/The Counterproductive Work Behavior Chec­ klist (CWB-C), y (b) un cuestionario de evaluación dirigido a los supervisores. Para la validez de criterio, según el español que se habla en el Perú, se consideró una muestra de 194 estudiantes que trabajan, 86 hombres (44.3%) y 108 (55.7%) mujeres, quienes fueron reclutados de una universidad privada peruana. El puntaje total de la prueba correlacionó significativamente con el autorreporte de CWB (r=-.62, p<.01). En el segundo criterio solo la dimensión de Dilemas éticos mostró una correlación significativa con la evaluación del supervisor (r=.18, p<.05). Las participantes mujeres reportaron puntajes más altos que los varones para las dimensiones de Actitudes (U (193) = 3842.5, p<.05), Dilemas Éticos (U (193) = 3619.5, p<.05) y Comportamiento Pasado (U (193)= 3463.5, p<.01) de la prueba de integridad (r=.15-.22), así como en el puntaje final (U (193) = 3395.5, p<.01). Los resul­ tados del presente estudio apoyan la validez de la prueba de integridad multi-método para predecir las conductas contraproducentes en el trabajo, sin un impacto adverso de género. / Este estudo avaliou a validade de um teste multi-método desenvolvido para medir a inte­ gridade e comportamentos contraproducentes no trabalho (CWB) na seleção de pessoal no Peru. Este teste tem sido estudado extensivamente em outros contextos culturais e foi encon­ trado válida e eficaz na predição de comportamentos contraproducentes (Fine & Pecker, 2015). Para validade externa, foram utilizados dois critérios. (a) The Counterproductive Behavior Checklist (CWB-C), e (b) um questionário de avaliação dirigido a supervisores. Para estudar a validade de critério da versão em espanhol peruana do teste, uma amostra de 194 estudantes que trabalham foi usado, 86 homens (44,3%) e 108 (55,7%) mulheres, recrutados a partir de uma grande universidade privada no Peru. A pontuação total do teste correlação significativa com CWB auto-reportado (r = -. 62, p <0,01). Sobre o segundo critério, apenas a dimensão de dilemas éticos do teste mostrou uma correlação significa­ tiva com a avaliação do supervisor (r = 0,18, p <0,05). Mulheres participantes relataram uma maior pontuação que os homens para as dimensões de Atitudes (U (193) = 3842.5, p<.05), Dilemas Éticos (U (193) = 3619.5, p<.05), e Comportamento passado (U (193)= 3463.5, p<.01) do teste de integridade (r = 0,15-0,22). Os resultados deste estudo reforçam a validade de teste multi-método do integridade de prever comportamentos de trabalho contraproducentes, sem um impacto adverso do género.

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Made available in DSpace on 2016-03-15T19:26:24Z (GMT). No. of bitstreams: 1 Antonio Cesar Barbariniprot.pdf: 5498245 bytes, checksum: 8ee5821aba2d4d3741856a81ee04776b (MD5) Previous issue date: 2015-03-04 / The challenges of the business environment in the 2010s are becoming increasingly complex, with fast-paced changes and different kinds of pressure from competition, customers, regulatory agencies, unions, the economy, etc. In this context, organizations need to be more responsive to change and learn quickly in the face of new demands. In the 80s and 90s, the quality of products and services was the rule to differentiate between companies on the market, which made organizations seek models and systems to ensure compliance with the highest standards of quality required in different markets. In addition, companies increased their standards of operational efficiency, productivity and reliability, but also ended up becoming more similar and only slightly differentiated among themselves. Organizations now face the challenge of adopting more flexible systems, standards and structures in order to facilitate adaptation to the current context, which is extremely dynamic. In this scenario, innovation can help organizations become more competitive, as long as they can continually learn, by taking advantage of the informal learning in the workplace, which represents more than 80% of the total number of learning opportunities. Considering the current levels of complexity, dynamism and uncertainty present in the work environment, errors or failures are by-products of organizational processes and are not necessarily bad; it is important that organizations can quickly learn from the mistakes, through people. Some factors may influence the creation of an environment where people can learn from mistakes, experiment and apply ideas, by adopting innovative work behaviors. This quantitative study seeks to examine the relationship between the factors that influence learning from errors and the innovative work behaviors in a multinational organization in the pharmaceutical segment. The research with employees from different areas received 146 valid responses which were analyzed using confirmatory factor analysis with the SmartPLS 2.0 M3 software. The hypothesis that the Factors that Influence the Learning from Mistakes have positive relationship with the Innovative Work Behaviors was confirmed. The structural coefficient obtained between the two dimensions was 0.618 (p< 0.001), which means that the construct Factors that Influence the Learning from Mistakes explains 38% of the variation in the indices of the Innovative Work Behaviors construct. The companies ability to quickly learn from mistakes and experiments, taking advantage of the human capital potential, particularly through innovative work behaviors, can be a critical aspect of differentiation in the marketplace and a way for companies to obtain competitive advantage. This study aims to contribute to the expansion of knowledge on the subject, highlighting the importance of the proper management of the factors that may influence the learning from mistakes in the work environment. In addition, this study contributes with the validation and adaptation of the original scales of constructs studied to the Brazilian context. / Os desafios do ambiente de negócios nos anos 2010 se tornam cada vez mais complexos, com mudanças em ritmo acelerado e pressões de ordem econômica, regulatória, da concorrência, dos clientes etc. Nesse contexto, as organizações precisam ser mais ágeis, para mudar e aprender rapidamente, diante das novas demandas. Nas décadas de 1980 e 1990, a qualidade dos produtos e serviços servia para diferenciar as empresas no mercado, o que fez com que as organizações buscassem modelos e sistemas para assegurar conformidade com os altos padrões de qualidade exigidos nos diferentes mercados. Além disso, as empresas aumentaram seus padrões de eficácia operacional, produtividade e confiabilidade, mas também acabaram tornando-se mais parecidas e pouco diferenciadas entre si. As organizações agora se deparam com o desafio de adotar sistemas, normas e padrões mais flexíveis, que facilitem a adaptação ao atual contexto extremamente dinâmico. Nesse cenário, a inovação pode ajudar as organizações a se tornarem mais competitivas, desde que possam aprender continuamente, aproveitando especialmente as situações de aprendizagem informal no trabalho, que representam mais de 80% do total das oportunidades de aprendizagem. Considerando os níveis atuais de complexidade, dinamismo e incertezas presentes no ambiente de trabalho, os erros ou falhas acabam sendo subprodutos dos processos organizacionais e não são necessariamente ruins; é importante que as organizações possam aprender rapidamente a partir dos erros, por meio das pessoas. Alguns fatores no âmbito da organização podem influenciar a criação de um ambiente onde as pessoas possam aprender com os erros, experimentar e aplicar ideias, adotando comportamentos inovadores no trabalho. Este estudo de natureza quantitativa busca examinar as relações entre os fatores que influenciam a aprendizagem a partir dos erros e os comportamentos inovadores no trabalho em uma organização multinacional do segmento farmacêutico. A pesquisa com funcionários de diferentes áreas obteve 146 respostas válidas e os dados foram analisados utilizando-se a análise fatorial confirmatória com o software SmartPLS 2.0 M3. A hipótese de que os Fatores que Influenciam a Aprendizagem a Partir dos Erros têm relação positiva com os Comportamentos Inovadores no Trabalho foi confirmada. O coeficiente estrutural obtido entre as dimensões foi de 0,618 (p<0,001), sendo que o construto Fatores que Influenciam a Aprendizagem a Partir dos Erros explica 38% da variação dos índices do construto Comportamentos Inovadores no Trabalho. A capacidade das empresas aprenderem rapidamente a partir dos erros e experimentos, aproveitando o potencial do capital humano existente, especialmente através de comportamentos inovadores no trabalho, pode ser um aspecto crítico para diferenciação no mercado e para a obtenção de vantagem competitiva. Este estudo visa contribuir para a ampliação dos conhecimentos sobre o tema, destacando a importância da gestão adequada dos fatores que influenciam a aprendizagem a partir dos erros no ambiente de trabalho. Adicionalmente, contribui para a validação e adaptação das escalas originais dos construtos estudados para o contexto brasileiro.

This study explored the relationship between workplace discrimination climate on team effectiveness through three serial mediators: collective value congruence, team cohesion, and collective affective commitment. As more individuals of marginalized groups diversify the workforce and as more organizations move toward team-based work (Cannon-Bowers & Bowers, 2010), it is imperative to understand how employees perceive their organization’s discriminatory climate as well as its effect on teams. An archival dataset consisting of 6,824 respondents was used, resulting in 332 work teams with five or more members in each. The data were collected as part of an employee climate survey administered in 2011 throughout the United States’ Department of Defense. The results revealed that the indirect effect through M1 (collective value congruence) and M2 (team cohesion) best accounted for the relationship between workplace discrimination climate (X) and team effectiveness (Y). Meaning, on average, teams that reported a greater climate for workplace discrimination also reported less collective value congruence with their organization (a1 = -1.07, p < .001). With less shared perceptions of value congruence, there is less team cohesion (d21 = .45, p < .001), and with less team cohesion there is less team effectiveness (b2 = .57, p < .001). In addition, because of theoretical overlap, this study makes the case for studying workplace discrimination under the broader construct of workplace aggression within the I/O psychology literature. Exploratory and confirmatory factor analysis found that workplace discrimination based on five types of marginalized groups: race/ethnicity, gender, religion, age, and disability was best explained by a three-factor model, including: career obstruction based on age and disability bias (CO), verbal aggression based on multiple types of bias (VA), and differential treatment based on racial/ethnic bias (DT). There was initial support to claim that workplace discrimination items covary not only based on type, but also based on form (i.e., nonviolent aggressive behaviors). Therefore, the form of workplace discrimination is just as important as the type when studying climate perceptions and team-level effects. Theoretical and organizational implications are also discussed.

Counterproductive work behaviors (CWBs) are an expensive phenomenon for organizations, costing billions of dollars collectively each year. Recent research has focused on justice perceptions as predictors of CWBs, but little research has been conducted on the specific types of counterproductive work behaviors (i.e., sabotage, withdrawal, production deviance, abuse, and theft) that result from specific organizational justice perceptions (i.e., distributive, procedural, interpersonal, and informational) and the mediating effect of state affect. The current paper meta-analyzed the relationships between justice, CWB, and state affect and found that justice was negatively related to dimensions of CWB and state positive/negative affect were negatively/positively related to CWB dimensions, respectively. However, mediation of the relationship between justice and CWB by state affect was inconsistent across justice types and CWB dimensions. These findings suggests that, while managers should maintain an awareness of justice and state affect as individual predictors of CWBs, the current study does not necessarily support the claim that state affect explains the relationship between justice and counterproductive work behavior dimensions.

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