El presente trabajo tiene como objetivo principal proponer un modelo para desarrollo de habilidades blandas y valores de métodos ágiles, para una organización que desee adoptar los métodos ágiles para el desarrollo de proyectos aplicando los Estándares Globales del PMI. Muchas organizaciones pretenden implementar métodos ágiles, como por ejemplo Scrum, presumiendo que todos los miembros de la organización están dispuestos y listos para comprender lo que implica trabajar con métodos ágiles. Esta presunción suele ser un error en la gran mayoría de casos, lo que lleva al fracaso al momento de implementar métodos ágiles como solución a una baja productividad o como un intento de mejora de la organización. Este trabajo de basa, principalmente, en la Guía Práctica de Ágil (Project Management Institute, 2017), la Guía del PMBOK® 6ta Edición (Project Management Institute, 2017) y la Improv Encyclopedia (improvencyclopedia.org, 2018), de donde se han tomado conceptos, técnicas y herramientas para poder proponer un modelo que sea compatible con cualquier organización que los adopte. Cabe destacar que este modelo se ha ido mejorando durante varias ejecuciones prácticas en organizaciones que, por motivo de confidencialidad, tendrán nombres cambiados pero que nos ayudarán a ilustrar mejor los objetivos que se obtienen con la aplicación de este modelo. Todo este modelo se ha trabajado bajo el nombre comercial de XENDA FREERUN, a cuál en adelante denominaremos FREERUN. Este modelo cubre el análisis y diagnóstico por medio de entrevistas realizadas a los miembros de una organización, la programación de un plan de trabajo y, finalmente, la ejecución de este y la evaluación final. / The main objective of this paper is to propose a model for the development of soft skills and values of agile methods for an organization wishing to adopt agile methods for the development of projects applying the Global Standards of the PMI. Many organizations intend to implement agile methods, such as Scrum, if all members of the organization are willing and ready to understand what it means to work with agile methods. This assumption is often a mistake in most cases, leading to failure to implement agile methods as a solution to low productivity or as an attempt to improve the organization. This work is mainly based on the Agile Practice Guide (Project Management Institute, 2017) the PMBOK® 6th Edition Guide (Project Management Institute, 2017) and the Improv Encyclopedia (Improv Encyclopedia, 2018), from which concepts, techniques and tools have been taken to propose a model that is compatible with any organization that adopts them. It should be noted that this model has been improved during several practical executions in organizations that, for reasons of confidentiality, will have changed names but that will help us to better illustrate the objectives obtained with the application of this model. All this model has been worked under the commercial name of XENDA FREERUN, which in future we will call FREERUN. This model covers the analysis and diagnosis by means of interviews made to the members of an organization, the programming of a working plan and, finally, the execution of this and the final evaluation. / Trabajo de investigación

This diploma thesis deals with a type of efficiency improvement of the hiring process in a company, where agile methods are used for the development of its software products. The theoretical part describes specification of traditional and agile methods, and a profound description of the Scrum and Kanban methods and the use of agile methods for hiring activities. In the following part, there is issued an analysis of the current situation in the company oriented to HR department and suggesting possible solutions for discovered problems.

This diploma thesis deals with a type of a project management of marketing activities in a company, where agile methods are used for development of its software product. The theoretical part describes specifications of traditional and agile methods, their comparison, a profound description of the Scrum method and the use of agile methods for marketing activities. In the following part, there is issued an analysis of the current situation in the company oriented to marketing department and possible solutions of discovered problems are suggested there.

The goal of this work is to analyze the problems of implementation of agile methods and to map it's positive and negative consequences. The first chapter briefly describes the history and sources of the given group of project development methodologies, including comparison of agile, waterfall and lean methods. In the second chapter, there is information about principles of agile methods, their structure and some concrete methods. The last part of the second chapter aims at the significance of agile methods and their use. The third chapter explores the studies of the given topic in Czech environment as well as outside of it. The practical part of thesis is based on the literature review and it presents the qualitative research of three companies as well as the analysis of the results. Information that was acquired during the semi-structured interviews and results of the literature research were used as the base for recommendations suggested in the conclusion of this work. Keywords: agile methods, project management, qualitative research

Las organizaciones reconocen la necesidad de cambiar el modelo de negocio tradicional por uno cada vez más digital y ágil. Por ello, han empezado a transformarse digitalmente, buscando ser más competitivos en un entorno cambiante. Sin embargo, este proceso es relativamente nuevo, y en el Perú son pocos los que han logrado implementarlos positivamente. Por ello, cada vez hay más empresas que reconocen la necesidad de transformarse, pero que desconocen cómo hacerlo. Esta investigación comprende la recopilación bibliográfica, realización de entrevistas, procesamiento de encuestas a los 4 principales bancos, y el análisis estadístico de los resultados para desarrollar estimaciones que permitirían conocer los principales factores que pudieron priorizarse para tener un desarrollo eficiente en este proceso. Esta investigación reúne información y analiza las percepciones de sus trabajadores para realizar estimaciones exploratorias acerca de los factores que permiten obtener un desarrollo eficiente de transformación digital. Se realizaron entrevistas a expertos de diversos sectores y a 4 trabajadores del sector bancario. Finalmente, se realizaron 70 encuestas, de los cuales 59 fueron válidas para su procesamiento. Sin embargo, debido a las limitaciones de tiempo y confidencialidad, no se pudo obtener un tamaño mayor, impidiendo hacer un análisis concluyente a nivel estadístico que pudiera extrapolarse el resto de las empresas. Finalmente, se identificaron 2 enfoques que permiten obtener un desarrollo eficiente en el proceso de transformación: centrarnos en el cliente y colaborador, tomando en cuenta las limitaciones externas e internas durante proceso y reconociendo el objetivo o razón que los lleva al cambio. / Organizations recognize the need to change the traditional business model for a more digital and agile one. Therefore, companies have begun to transform digitally, seeking to be more competitive in a changing environment. However, this process is relatively new, and in Peru few have managed to implement it positively. This research includes bibliographic compilation, interviews, processing surveys to workers of the 4 main banks in Peru, and the analysis to develop statistical estimations that could make us recognize the main factors that should be prioritized to have an efficient development in their digital transformation process. By this way, this research collect data from the main banks in Peru and analyze opinions and perceptions of their employees in order to make exploratory and descriptive estimates about the process. Research considered interviews of experts from different sectors, including members of the analyzed banks and finally 70 surveys were carried out, of which 59 were validated for processing. However, due to the time and confidentiality limitations, it was not possible to reach a larger sample size, so it did not allow us to make a conclusive analysis at a statistical level that can be used as a model for the other companies. Finally, two approaches were identified in the investigation in order to obtain an efficient development of the transformation process: putting the client and the collaborator as center, considering limitations in the process and recognizing the objective that leads the change. / Tesis

För att företag ska behålla konkurrenskraftighet på dagens dynamiska marknad krävs en hög grad av innovation. KTH Hyperloop är ett studentprojekt på KungligaTekniska Högskolan som är mitt uppe i ett radikalt innovationsprojekt med målet att förändra hur vi transporterar oss i framtiden. Projektet kretsar kring skapandet av en farkost som ska transporteras i vakuum med hjälp av elektromagnetism. Syftet med detta arbete var att öka förståelsen kring produktutvecklingsprocessen av ett innovationsprojekt som KTH Hyperloop, ett projekt som drivs av enbart studenter med hög personalomsättning utan ersättning. Studien har undersökt två forskningsfrågor kopplade till KTH Hyperloop som ett radikalt innovationsprojekt. Studien inleddes med att göra en grundlig litteraturstudie där relaterade områden undersöktes och en teoretisk referensram byggdes upp. De områden som undersöktes var agila metoder, organisationsstrukturer, radikal innovation och motivation. Vidare i arbetet gjordes en kvalitativ intervjustudie med fyra respondenter från KTHHyperloop. Från resultatet i denna studie kan lärdomar användas i liknande projekt om vad som gynnar respektive hämmar radikala innovationsprojekt. Studien visar att inre motivation är en stor faktor till varför personer söker sig till ett studentprojekt som KTH Hyperloop men det krävs även yttre motivationsfaktorer såsom goda resultat i projektet. För att organisera ett radikalt innovationsprojekt under hög omsättning av personal krävs agila arbetsmetoder och stor informationsspridning som genomsyrar alla nivåer i organisationen. / To enable businesses to maintain strong competitiveness in today’s dynamical marketplace they need a high level of innovation. KTH Hyperloop is a student project in Sweden Stockholm at the Royal Institute of Technology (KTH), currently in the middle of a radical innovation project with the goal to change future transportation. The main idea of the project is to create a vehicle which will be transported in a vacuum by electromagnetism. The purpose of this thesis is to increase the knowledge of the product development process of an innovation project such as KTH Hyperloop, a project driven and executed only by students with high staff turnover without any form of compensation. This study analyzed two research questions linked to KTH Hyperloop seen as a radical innovation project. The study was initiated by conducting a thorough literature study. Related areas were examined and a theoretical frame of references was created. Litterature areas examined were motivation, agile methods, organizational structures and radical innovation. Further into the project, a qualitative interview study which included four respondents from KTH Hyperloop was conducted . Results from this study can be applied to similar projects regarding beneficial and inhibitory factors to a radical innovation project. The results of this study shows that intrinsic motivation is one of the major factors to why people apply to a student project as KTH Hyperloop. It is also important to have extrinsic motivational factors such as achieving good results in the project. Another conclusion that this study shows is organizing a radical innovation project under a high turnover of staff requires agile work methods. Also, the project needs to have aspread of information that reaches all levels in the organization to be able to reach radical innovation results.

At present, the area of agile management methods is a relatively unexplored area. The purpose of this study has been to investigate how well suited agile methods are for use in IT-maintenance. This has been done by collecting material on the subject, which acted as a base for a case study. In the study, the collected material from the investigated company, external companies and observations performed at the investigated company has been analyzed against existing theory in the field. Furthermore, conclusions have been drawn from information gathered during the course of the study. Based on this survey, it can be noted that in the activities that were investigated, an implemented agile method can add value to the maintenance operation. These added values present themselves in the form of a better and clearer structure, better communication and more effective working methods. One of the biggest challenges of agile agility in management has proved to be cross-functionality in the team. In this case as well as in other theoretical cases, the lack of cross functionality has been something identified. The theoretical cases show that the introduction of an agile method helps maintenance teams to become cross-functional. In the business investigated in this study, there were only indications stating that the business had started a transition to a cross-functional team. The fact that no definitive link between agile methods and transition to cross-functionality was identified in this case is considered to be due to the fact that the agile work was at an earlier stage. In conclusion, this study shows that agile methods are well-suited for use in maintenance, but some modifications to the agile approach need to be implemented. / I dagsläget är området agila metoder inom systemförvaltning ett relativt outforskat område. Syftet med denna studie har varit att undersöka hur väl lämpade agila metoder är för en förvaltande verksamhet. Detta har gjorts genom att bakgrundsmaterial i ämnet samlats in, för att bilda en teoretisk grund för en fallstudie. I studien har det insamlade materialet från det undersökta företaget, externa företag samt egna observationer som utförts på fallföretaget analyserats gentemot existerande teori inom området, varefter egna slutsatser dragits. Utifrån studien kan det konstateras att i den verksamhet som undersökts har en implementerad agil metod tillfört värde till verksamheten. Detta i form av en bättre och tydligare struktur, bättre kommunikation och ett effektivare arbetssätt. En av de största utmaningarna med att arbeta agilt inom systemförvaltning har visat sig vara tvärfunktionalitet i teamet. I detta fall såväl som i andra teoretiska fall har avsaknaden av tvärfunktionalitet varit något som identifierats. De teoretiska fallen påvisar att införandet av en agil metod har hjälpt förvaltningsteamen att bli tvärfunktionella. I verksamheten som undersöktes uppmärksammades enbart indikationer på att verksamheten påbörjat en övergång till ett tvärfunktionellt team. Att ingen definitiv koppling mellan agila metoder och övergång till tvärfunktionalitet identifierades i detta fall anses bero på att det agila arbetet befann sig i ett tidigare skede. Avslutningsvis styrker studien att agila metoder är väl lämpade för användning inom systemförvaltning, men vissa modifikationer i det agila arbetssättet behöver genomföras.

Frågeställningar: Hur påverkas deltagarnas kreativitet när agila metoder används i praktiken? Hur påverkar agila arbetsmetoder innovationsförmågan? Syfte: Syftet med denna studie är att undersöka hur ett litet IT-företag arbetar med att främja kreativitet genom att arbeta enligt det agila arbetssättet, för att på så sätt kunna påverka innovationsförmågan. Metod: Denna studie baseras på en fallstudie. Företaget är ett litet IT-konsultföretag som arbetar med systemutveckling. Företaget har 15 anställda och arbetar enligt det agila arbetssättet och de har två Scrum-team. Detta arbete har sin grund i den kvalitativa metoden med influenser av ett deduktivt förhållningssätt, då studien huvudsakligen baseras på semi-strukturerade intervjuer och observationer. Slutsatser: Slutsatserna som kan dras är att det agila arbetssättet påverkar kreativiteten genom att öka deltagarnas motivation. Det agila arbetssättet påverkar kreativiteten hos de anställda, då det är fritt att plocka de uppgifter som man själv vill i varje sprint bidrar det till att det kan öka både motivationen och nyfikenheten. En annan slutsats är att det agila arbetssättet påverkar deltagarnas kreativitet då det ger de anställda en mer frihet att planera sitt arbete och ger de möjligheten att själva lösa sin arbetsuppgift på sitt sätt, genom att exempelvis testa nya tekniker. Det agila arbetssättet påverkar deltagarnas kreativitet på så sätt att det kan minska stressen utifrån för själva arbetsgruppen. Detta på grund av att det är produktägaren som har den främsta kontakten med slutkunden.Det agila arbetssättet påverkar innovationsförmågan genom att i och med att det ständigt kommer in nya arbetsuppgifter som arbetsgruppen ska lösa och då arbetsuppgifterna skiljer sig mycket åt, bidrar det till en ökad dynamik och utmaning. En intressant slutsats var att produktägarna skapade en ometveten utmaning kopplat till de anställdas arbetsuppgifter då de anställda ansåg att kravspecifikationerna som de fick var svåra att förstå. Sista slutsatsen som kan dras är att det agila arbetssättet skapade en frihet hos de anställda att själva kunna prioritera bland sina arbetsuppgifter och metoden som de ska lösas på. / Research questions: How are participants' creativity affected when agile methods are used in practice? How do agile methods affect the ability to innovate? Purpose: The purpose of this study is to investigate how a small IT company works to increase creativity by working according to the agile approach, in order to be able to affect the capacity for innovation. Method: This study is based on a case study. The company is a small IT consulting company that works with system development. The company has 15 employees and works according to the agile approach and they have two Scrum teams. This work is based on the qualitative method with influences of a deductive approach, since the study is mainly based on semi-structured interviews and observations. Conclusions: The conclusions are that the agile methods affect creativity by increasing the participants' motivation. The agile way of working affects the creativity of the employees, as it is free to pick the tasks that you want in each sprint, it contributes to increase both motivation and curiosity. Another conclusion is that the agile methods affects the participants' creativity as it gives the employees more freedom to plan their work and gives them the opportunity to solve their task in their own way, for example by testing new technologies. The agile methods affect the participants' creativity in such a way that it can reduce the stress from outside the workgroup itself. This is because it is the product owner who has the main contact with the end customer.The agile way of working affects the ability to innovate because it is constantly entering new tasks that the working group has to solve, and the tasks are very different to each other, it contributes to increased dynamism and challenge. An interesting conclusion was that the product owners created an unconscious challenge linked to the employees' tasks, as the employees felt that the requirement specifications that they received were difficult to understand. The final conclusion is that the agile methods created freedom for the employees to be able to prioritize themselves among their tasks and choose how to solve the tasks.

Métodos ágeis são técnicas adequadas para o desenvolvimento de software sujeito a mudanças constantes. Essas mudanças não devem afetar o cronograma, orçamento do projeto e devem assegurar o atendimento às necessidades do cliente. Diversos valores, princípios e boas práticas de desenvolvimento e de condução de projeto são aplicados em projetos ágeis com esse objetivo. Algumas dessas práticas são relacionadas a atividade de teste de software. Este trabalho teve como objetivo caracterizar a atividade de teste de software aplicada dentro de métodos de desenvolvimento ágil, buscando eliminar aspectos de teste não produtivos, identificando boas práticas e, principalmente, criando formas de acompanhar e melhorar continuamente a condução da atividade de teste. A partir da caracterização da atividade foi proposta a adoção de um conjunto de métricas para facilitar o seu acompanhamento e melhoria constante da mesma. Algumas dessas métricas de acompanhamento de testes foram implementadas na ferramenta Agile Testing Metrics Management (ATMM). O objetivo principal da ferramenta é gerenciar as iterações de desenvolvimento do projeto ágil e, também, exibir a evolução das métricas relacionadas ao código que está sendo testado e aos casos de teste desenvolvidos utilizando a ferramenta JUnit. Para validar a ferramenta e as métricas foram conduzidos estudos de casos com dois projetos de software de domínios diferentes que utilizaram métodos ágeis e testes de unidade / Agile methods are appropriate techniques for software development subject to constant changes. These changes should not affect the project schedule, budget and must ensure meeting the clients needs. Several values, principles and practices of project development and driving are applied in agile projects with this goal. Some of these practices are related to software testing activity. This study aimed at characterizing the software testing activity applied to agile development methods, trying to eliminate unproductive testing aspects, identifying good practices and especially creating ways of tracking and continuously improve the test activity. From this activity characterization, it was proposed an adoption of metrics set to facilitate the monitoring and constant improvement of the activity. Some of these testing tracking metrics were implemented in the Agile Testing Metrics Management Tool (ATMM). The main goal of this tool is to manage the iterations of agile project development and, also show the metrics evolutions regarding the code that have been tested and the test cases developed using JUnit. The tool and metrics were validated by case studies that were conducted with two software projects of different domains which used agile methods and unit testing

This thesis deals with description and analysis of market with web applications to support small business projects. In a theoretical part the reader is familiar with basic concepts relating to project management. Furthermore, reader is familiar with methodology for project management and software development. Part of the theoretical part is analysis of market with web applications. To conclude the theoretical part is found out support of methodologies. A practical part, on the contrary aims, set requirements for a small project. According to these requirements are selected web applications. These web applications are described and according to criterions is selected single web application. In conclusion thesis is reviewed feedback from students. The main contribution of this thesis is found out support of methodologies, overview of free apps, user's guide to application TeamBox and feedback from students subject 4IT115.