<p>Предмет истраживања ове дисертације је економија знања и дугорочна одрживост организација у том амбијенту. Проблем истраживања су кључне карактеристике, организациона култура и колаборативна клима, које утичу на успешност организација у економији знања. Циљ истраживања је да се утврде утицајни фактори кључних карактеристика и анализира њихова значајност и разлике у економијама у транзицији и економијама знања. Циљ дисертације је анализа утицаја типа индустрије којој организација припада, типа власништва, и позиције запосленог у организацији на значај утицајних фактора како у економији у транзицији, тако и у развијеној економији. Вредност резултата je утврђен скуп фактора који значајно утичу на успешност oрганизација.</p> / <p>Predmet istraživanja ove disertacije je ekonomija znanja i dugoročna održivost organizacija u tom ambijentu. Problem istraživanja su ključne karakteristike, organizaciona kultura i kolaborativna klima, koje utiču na uspešnost organizacija u ekonomiji znanja. Cilj istraživanja je da se utvrde uticajni faktori ključnih karakteristika i analizira njihova značajnost i razlike u ekonomijama u tranziciji i ekonomijama znanja. Cilj disertacije je analiza uticaja tipa industrije kojoj organizacija pripada, tipa vlasništva, i pozicije zaposlenog u organizaciji na značaj uticajnih faktora kako u ekonomiji u tranziciji, tako i u razvijenoj ekonomiji. Vrednost rezultata je utvrđen skup faktora koji značajno utiču na uspešnost organizacija.</p> / <p>The research subject of this thesis is the knowledge economy and the long-term sustainability of organizations in this environment. The research problem are key characteristics, organizational culture and collaborative climate, which affect the performance of organizations in the knowledge economy. The goal of the research is to determine the influential factors of key characteristics and analyze differences between economies in transition and knowledge economies. The goal of the thesis is to analyze the impact of the type of industry to which the organization belongs, the type of ownership and the position in the organization to the importance of influential factors in the transitional economy, as well as in the developed economy.The value of the result is set of factors that significantly affect organizational performance.</p>

中國市場具備龐大內需實力，預期2027年將成為世界第一大經濟體，已成為全球注目及亟欲進入以獲取商機之必爭之地。中國零售業自改革開發迄今30年中，連鎖零售企業門市總數由2003年4.7萬家增加至2006年12.4萬家，批發零售貿易業零售總額，由2002年2,973億人民幣增至2007年7,561億人民幣；零售業者對IT系統需求自2000年僅止於足敷前台收款及後台物管相關連結能正常運作，至2005年起開始重視管理層面的有效性考量，至2009年起更甚而重視系統建置於數據擷取後的分析於績效展現及決策運用；零售企業在IT上的平均投資額由2004年的50餘億人民幣增加至2008年100億人民幣。台灣資訊服務產業軟硬體及系統應用整合開發能力均已臻成熟，在同文同種及地理優勢下，此刻正是揮軍中國市場的絕佳時機。 本研究結果顯示，台灣資訊服務業或可參考Ａ公司以「市場定位目標明確性」及「持續動態發展的經營策略」為基礎的經驗，藉由外部資源引進及內化成果紮根的同步展現，建構符合市場發展階段需求之企業優勢。此外；台灣資訊服務產業若能採以專業分工垂直或水平整合形成策略聯盟夥伴關係，掌握市場需求脈動與即時供給具完備性服務內容，當可合力擊退其他國際企業，大規模實質搶攻大陸商機。 / The enormous potential of China domestic market was expected to become the world's largest economies in 2027, the demand has caught the world's attention and desire to explore the great opportunity. After 30 years of development since economy reformation , China retail industry has grow the total number of retailers from 4.7 million in 2003 to 12.4 million in 2006; the total sales revenue of retail business increased from 297.3 billion RMB in 2002 to 756.1 billion RMB in 2007. Whereas in the mean time, retail IT system has expand its function from POS and back office management in 2000 to the efficiency of business management in 2005, and furthermore, IT requirement expand to data capture and analysis for decision supporting system in 2009; along with the increasing demand of information management, the capital investment in IT has increased from 5 billion RMB in 2004 to 10 billion RMB in 2008. With years of development, Taiwan information service industry now has great opportunity to enter China retail market by leveraging its culture homogeneity and geographical advantages with established core competence in both hardware and system integration. This research explores how company "A" could be a reference for Taiwan information industry. Company "A" build up its core competences thru "market positioning" and "dynamic business strategy", with the integration of external resources and internal talents in different development stages. Pursuant to the reference, if Taiwan information services industry could establish vertical integration or horizontal strategic alliance or partnerships, and keep the same pace with market demands and provide total solutions in timing basis, Taiwan information service industry should be able to compete with international major players of the industry and be part of the rapid growth of China retail business.

Idag är det många företag som misslyckas med sina implementeringsprojekt av affärssystem och många forskare anser att det beror på bristande användarinvolvering. Implementeringsprojekt av affärssystem blir allt vanligare i små företag, men effekten blir dock stor om ett mindre företag misslyckas med sitt projekt. Små företags misslyckanden är oftast relaterade till finansiella och humanitära kritiska framgångsfaktorer.   Ett affärssystem kan ge ett företag en rad olika fördelar och möjligheter. Men för att ett företag ska uppnå dem krävs ett lyckat implementeringsprojekt samt att användarna omgående efter driftstart kan använda affärssystemet. Därför måste företagsledare under projektet se till en rad olika kritiska framgångsfaktorer som är relaterade till användarinvolvering. För att kunna hantera användarrelaterade kritiska framgångsfaktorer och de problem som de kan orsaka finns det angreppssätt till stöd. Ett angreppssätt vars syfte är att stödja användarinvolvering och hantera användarrelaterade problem är Participatory design (PD) och dess metod User centered design (UCD). PD och UCD bygger på att involvera användarna tidigt och ständigt under ett implementeringsprojekt och det i form av bland annat testning och utbildning. Användarinvolvering är därmed en viktig faktor vid implementeringsprojekt av affärssystem.   Syftet med studien är att göra företagsledare medvetna om vilka användarrelaterade kritiska framgångsfaktorer och problem som kan påverka ett implementeringsprojekt och dess utfall. Vi anger ett antal åtgärder, baserade på användarinvolvering, som ska stödja företagsledare att bättre och effektivare kunna förutse och hantera användarrelaterade problem vid implementeringsprojekt.   Vi har med stöd av en kvalitativ undersökning och en empirisk studie påvisat sambandet mellan områdena affärssystem, affärssystemets implementeringsprocess, användarrelaterade kritiska framgångsfaktorer och användarinvolvering. Vi har konstruerat en egen modell och tabell, 4-A Modellen och 4-A Tabellen, som illustrerar hur de olika områdena relaterar och stödjer varandra under ett affärssystems implementeringsprojekt. Vårt bidrag är ett dokument vars syfte är att stödja företagsledare vid planering innan och under ett implementeringsprojekt, främst när det gäller projektets användarinvolvering. Dokumentet ska göra företagsledare medvetna om vad bristande användarinvolvering kan leda till, samt när och hur användare bör involveras under ett implementeringsprojekt. / Today many businesses fail in their enterprise recourse planning (ERP) implementation projects and many scientists believe it is due to lack of user involvement. ERP implementation projects are becoming more common in small businesses, but the effect will be large if a small business fails in their ERP implementation projects. Small businesses failures are usually related to financial and humanitarian critical success factors.   An ERP system can give a business a number of advantages and opportunities. But it requires a successful implementation project to achieve them and also that user immediately after start-up can use the ERP. Therefore, the manager during the implementation project needs to ensure a range of critical success factors that are related to user involvement. There are a number of approaches to manage user-related critical success factors and the problems they cause. An approach which aims to support user involvement and manage user-related problems is Participatory Design (PD) and its method User centered design (UCD). PD and UCD are based on involving the users early and continuously during the ERP implementation process and that in the form of testing and training. User Involvement is therefore an important factor in ERP implementation projects.   The aim of the study is to make managers more aware of the user-related critical success factors and issues that can affect an ERP implementation projects outcome. We foresee a number of measures, based on user involvement, which will support managers to better and more efficient anticipate and manage user-related problems in ERP implementation projects.   Supported by a qualitative and an empirical study, we have demonstrated the relationship between the areas ERP, ERP implementation process, user-related critical success factors and user involvement. We have constructed our own model and table, the 4-A Model and the 4-A Table, that illustrates how the different areas influences and support each other in an ERP implementation project. Our contribution is a document whose purpose is to support managers when planning a project’s user involvement, before and during an ERP implementation project. The document will make manager aware of what the lack of user involvement can lead to, but also when and how the users should involve in an ERP implementation project.

企業從過去單純作代工生產的降低成本、提升產品品質，進而培養研發人才，提供大量客製化訂單生產，到今日面臨國際化與多角化的經營後，如何在競爭激烈的環境中，掌握資源、洞察先機，誰就能贏在關鍵時刻，而運用資訊科技及資訊系統，已成為企業再造及達成企業目標的重要工具。 但是對於如何導入企業資源規劃系統(ERP)及導入時可能面臨的種種困難，包括最高管理當局是否全力支持、導入時的昂貴軟、硬體費用，導入前後所投入的人力及時間，整個企業流程再造（Business Process Reengineering）專案管理之嚴謹度等，其成敗往往對企業有絶對性影響。 本研究係針對市場上實際導入ERP系統之電子製造業，一為成功個案，另一為失敗個案為研究對象，探討ERP導入的策略與程序以及效益，最後歸納相關關鍵成功因素（Critical Success Factor）及失敗因素為何，期能對另一製造業及其它要導入企業資源規劃系統的決策參考。 / In the past, enterprises have developed R&D capabilities, better product quality and abilities to fulfill larger amount of customized orders through the process of Original Equipment Manufactures. As the business operations grow multinational and diversified, the adoption of Enterprise Resources Planning（ERP）becomes essential for future business development. The successful implementation and introduction of the new ERP system is a critical success or failure factor for the firm. As such, the firm will the full support of senior management, commitment from the Business Process Reengineering project managers have dedicated a great deal of time, human resources and money for hardware and software to ensure that this is a success. To help ensure a successful implementation of the ERP system, we have taken two real case studies from the IT industry, where one was seen to be a success and the other one is a failure to learn and identify what the critical factors in implementation of an ERP system in the IT sector.

Submitted by DANIEL AUGUSTO RAINHA ROLANDO null (danielrolando@gmail.com) on 2018-04-05T16:00:00Z No. of bitstreams: 1 Dissertação_Rolando-DAR.pdf: 3156622 bytes, checksum: ac92904a2c656de7add0c53bd32f6e49 (MD5) / Approved for entry into archive by Pamella Benevides Gonçalves null (pamella@feg.unesp.br) on 2018-04-06T18:54:51Z (GMT) No. of bitstreams: 1 rolando_dar_me_guara.pdf: 3156622 bytes, checksum: ac92904a2c656de7add0c53bd32f6e49 (MD5) / Made available in DSpace on 2018-04-06T18:54:51Z (GMT). No. of bitstreams: 1 rolando_dar_me_guara.pdf: 3156622 bytes, checksum: ac92904a2c656de7add0c53bd32f6e49 (MD5) Previous issue date: 2018-02-16 / Para a delimitação de um processo de tomada de decisão na escolha de projetos Lean Six Sigma, é necessário definir os fatores críticos, tanto de sucesso (como por exemplo: envolvimento e comprometimento da gestão, entendimento das ferramentas e técnicas do Lean Six Sigma, ligação do projeto com a estratégia de negócios) quanto de fracasso (como por exemplo a falta do envolvimento da gestão, resistência à mudança cultural, inexistência de gestão de projetos). Desta forma, este trabalho foi conduzido por meio de modelagem com validação de dados reais, com o objetivo de propor uma adaptação de métodos de auxílio à tomada a decisão para seleção de projetos Lean Six Sigma baseado nos fatores críticos de sucesso e fracasso. Para tanto, com base na revisão da literatura, foram identificados os fatores críticos de sucesso e fracasso para seleção de projetos Lean Six Sigma. Em seguida, uma análise de dois métodos de tomada de decisão multicritério, PROMETHEE e ANP, foi realizada por meio da aplicação dos modelos em um portfólio de projetos de uma empresa multinacional de grande porte. Como resultado, houve assertividade de 95% na seleção dos melhores projetos do portfólio, comparado aos projetos executados pela empresa mostrando-se que os dois modelos são aderentes ao problema. Como resultado, é possível constatar que o PROMETHEE se mostrou mais assertivo, principalmente nas comparações quantitativas, tendo aplicabilidade tanto para decisões individuais quanto em grupos. O ANP, por fazer a análise de preferência dos critérios de forma pareada (utilizando a escala comparativa de Saaty) torna mais fácil seu em grupos grandes de decisores, porém a comparação utilizando a escala de Saaty dificulta a análise de critérios quantitativos, bem como para pequenos grupos ou em decisões individuais. / To define a decision-making process in the Lean Six Sigma projects’ choice, it is necessary to define the critical success factors (e. g., management involvement and commitment, understanding the tools and techniques of Lean Six Sigma methodologies), and critical failure factors (e. g., lack of management involvement, cultural change resistance, project management weakness, etc.). In this way, this work was conducted through the modeling method with the objective of proposing an adaptation of decision-making aid methods process to select Lean Six Sigma projects based on the critical success and critical failure factors. Therefore, based on the literature review, the critical success and critical failure factors for the selection of Lean Six Sigma projects were identified. An analysis of two multi-criteria decision-making methods, PROMETHEE and ANP, was performed through the application of the models in a project portfolio of a large multinational company, presenting 95% assertiveness in the selection of the best portfolio projects compared to the executed projects by the company, showing that the two models are adherent to the problem. In addition, PROMETHEE has been more assertive, mainly in quantitative comparisons, and the use of the method are applied for both individual and group decisions; the ANP, by doing the preference analysis of the criteria in pair-to-pair way, using the Saaty’s comparative scale, makes it easier in large groups of decision makers. However, the comparison using the Saaty scale makes it difficult to analyze quantitative criteria as well as small groups or in individual decisions

Many higher education institutions (HEIs) around the world are investing in the implementation of different Virtual Learning Environments (VLEs) to support the teaching and learning process. However, there is a lack of detailed guidelines or a practical framework for the VLE system implementation without which an effective VLE system implementation framework, many of the full potential of VLE system cannot be realised objectives and benefits remain underachieved. A small number of frameworks specific for VLE system implementation are reported in the literature; however, these are not comprehensive in terms of covering the entire end-to-end implementation, do not consider all the key elements of a VLE system implementation and are far from integrated. Moreover, a practice-based framework that considers various organisational, pedagogical, and technological aspects and covers the entire end-to-end implementation, is not available in the current literature, and there is no complete set of guidelines to be used by HEIs to support and manage an effective VLE system implementation. Therefore, further research is needed for investigating various key elements and for identifying aspects of a good-practice framework for the implementation of VLE systems in HEIs. Particularly, an integrated good-practice framework that is comprehensive and integrates elements from existing literature and current practices or case studies would be a significant and useful contribution to this field, which highlights the importance of this study. Hence, research into investigating a good-practice VLE system implementation framework is important, and this thesis builds and presents a good-practice-in-context framework for the implementation and use of VLE systems in HEIs. This is done through identifying and exploring the key elements that build-up such a comprehensive practice-based framework for VLE system implementation through literature and good practices by considering various pedagogical, technical, and organisational aspects. These key elements include stages, processes, critical success factors (CSFs) considered, challenges (CLG) faced, associated risks, stakeholders (SHs) involved, and various tools, technologies, and methods, integrated with the VLE system. The key elements provide a deeper understanding of the fundamental issues and success factors underlying the successful implementation and sustainability of a VLE system. Initially, a conceptual framework was developed encapsulating various key elements of a VLE system implementation framework based on an extensive literature review and an analysis of existing frameworks and models, encapsulating various key elements of a VLE system implementation framework, where the elements were integrated and mapped with each other highlighting and depicting interrelations and interactions among them. The conceptual framework was validated by empirical data from the two case studies (of HEIs, at local and national level) to propose a refined, novel, and practice-based framework for VLE system implementation in HEIs, which also contains mappings to Technology Enhance Learning (TEL) strategy components. Thus, the proposed good-practice-in-context framework can be used as a tool to assist or guide HEIs to implement VLE system successfully. Finally, the proposed framework could lead to a successful VLE system implementation and it could also serve as an effective approach that not only facilitates enhancement in the learning and teaching experience, but also fosters end-user engagement and supports flexibility and customization according to the end-user needs of HEIs.

Submitted by Marcelo Alves Santos (marcelo.alves@live.com) on 2017-07-05T21:23:53Z No. of bitstreams: 1 Dissertação - Mestrado - Marcelo Alves Santos.pdf: 2480940 bytes, checksum: c2674ec4d88282358ef5e25761777a1d (MD5) / Approved for entry into archive by Renata de Souza Nascimento (renata.souza@fgv.br) on 2017-07-05T21:37:53Z (GMT) No. of bitstreams: 1 Dissertação - Mestrado - Marcelo Alves Santos.pdf: 2480940 bytes, checksum: c2674ec4d88282358ef5e25761777a1d (MD5) / Made available in DSpace on 2017-07-06T13:09:32Z (GMT). No. of bitstreams: 1 Dissertação - Mestrado - Marcelo Alves Santos.pdf: 2480940 bytes, checksum: c2674ec4d88282358ef5e25761777a1d (MD5) Previous issue date: 2017-06-26 / The analysis of critical factors for project success, as well as the definition of success in projects, are contents that are constantly addressed in the project management literature. This case study proposed a clipping in this subject, focusing on how the project sponsoring executive can contribute to the success of a project. Two projects within the same organization were analyzed, applying the theory developed by KLOPPENBORG et Al. (2014) for evaluating behaviors of the project sponsor. For each project interviews were conducted with closed questions, followed by open questions with their respective stakeholders. The objective of these interviews was to understand how the project sponsor contributed to the success of the projects studied through the theoretical lens adopted. Using a qualitative methods this research has indicated that the project sponsor had a major impact on the success of the projects chosen. The research indicated that the following behaviors contributed to the result of the projects in the organization: (1) behavior 3 - the project sponsor guaranteed the project planning; (2) behavior 6 - the project sponsor maintained a relationship with the stakeholders; (3) behavior 7 - The project sponsor ensured communication between the project and its stakeholders. The emergence of responses through qualitative research also allowed exploring other factors that influence success, but will not be discussed in depth in this research. This work aims to contribute to the body of knowledge about project management exploring the sponsor's impact on project success. At the same time it also aims to encourage organizations to rediscuit the role of the project sponsor by allowing them to contribute positively to the success of projects within organizations. / A análise de fatores críticos para o sucesso de projetos, bem como a própria definição de sucesso em projetos, são conteúdos constantemente abordados na literatura de gestão de projetos, programas e portfólios. Este estudo de caso propôs um recorte nesse assunto, com foco sobre como o executivo patrocinador de projetos pode contribuir para o sucesso de um projeto. Foram analisados dois projetos dentro da mesma organização, aplicando-se a teoria desenvolvida por KLOPPENBORG et Al. (2014) para avaliação de comportamentos do patrocinador de projetos. Para cada projeto foram feitas entrevistas com perguntas fechadas, seguidas de perguntas abertas com as suas respectivas partes interessadas. O objetivo dessas entrevistas foi compreender como o patrocinador de projetos contribuiu para o sucesso dos projetos estudados através da lente teórica adotada. Através de análises qualitativas, utilizando apoio de ferramentas estatísticas, a pesquisa indicou que o patrocinador de projetos teve um impacto importante para o sucesso dos projetos escolhidos. A pesquisa indicou que os seguintes comportamentos contribuíram para o resultado dos projetos na organização: (1) comportamento 3 - o patrocinador de projetos garantiu o planejamento do projeto; (2) comportamento 6 - o patrocinador de projetos manteve relacionamento com as partes interessadas; (3) comportamento 7 - o patrocinador de projetos garantiu a comunicação entre o projeto e as suas partes interessadas.A emersão de respostas através da pesquisa qualitativa permitiu também explorar outros fatores que influenciam o sucesso, todavia não serão discutidas a fundo nesta pesquisa. Este trabalho pretende contribuir para o corpo de conhecimento sobre gestão de projetos, explorando o impacto do patrocinador no sucesso de projetos. Ao mesmo tempo também pretende incentivar as organizações a rediscutir o papel do patrocinador de projetos, permitindo que ele contribua de forma positiva para o sucesso de projetos nas organizações.

Knowledge management (KM) is regarded as a strategic asset and a source of competitive advantage for organisations. While the issues of KM have been widely discussed by many researchers, there is a paucity of studies pertaining to the role of KM in enhancing the performance of universities, especially Ghanaian universities. Similarly, there is the lack of formal strategy that would provide an appropriate framework for these systems to ensure maximum utilisation of available knowledge for competitive advantage. Due to this, Ghanaian universities have been continually reinventing the wheel each time they lose knowledge through expertise leaving the universities. This loss of knowledge through expert staff exiting raises the need to have systems and strategies in place that will help the universities to capture that relevant knowledge. The research thus set out to address these problems by assessing the implementation of KM systems in Ghanaian universities and the strategies that could be adopted to manage and safeguard knowledge as a competitive advantage and for future use. A survey and a mixed method research approach, which encompasses a questionnaire and interview schedules, were used to collect data from the stratified sampled respondents. One hundred and eighteen (80.27%) questionnaires were successfully received from the respondents, while all nine interviewees successfully responded to the interviews. Pattern matching, content analysis and explanation-building were used to analyse the qualitative data. The Microsoft spreadsheet and SPSS software were used to analyse the quantitative data and descriptive statistics in the form of tables, pie charts and histograms were used to present the findings. The findings of this study showed that: the concepts of KM was universally understood by the respondents; KM processes were effective; systems and facilities such as internet, intranet, e-mails, mobile technology and DVD/VCD/CD were used to facilitate KM at the universities; leadership, culture, technologies and strategies were the KM enablers; e-learning, coaching and mentorship, communities of practice, and storytelling were the main strategies used to manage and safeguard knowledge; and KM systems had a positive impact on the universities. The study finally formulated an integrated KM framework to guide the implementation of KM systems in universities. / Information Science / D. Litt. et Phil. (Information Science)

This study investigated the critical success factors that affect the effectiveness and efficiency of mergers and acquisitions, by soliciting responses from bank Chief Executives and case evidence from the South African banking industry for the period 1990 to 2015. The study applied a mixed-use methodology. The case study evidence was drawn from the formation of the “Big Four Banks” in South Africa, namely, Absa (“Barclays Africa Group”), First Rand Group, Nedbank Group and Standard Bank Group. The study found that when visions and values of merging banks were aligned, there was a greater chance of success. The study further found that culture compatibility of merging entities is paramount. Stakeholder acceptance was also found to have a strong impact on the chance of success or failure in mergers and acquisitions (M&A). The case evidence corroborated and substantiated that there was a positive Deal Value Added (DVA) trend before the merger activity and immediately thereafter, evidenced by positive share price appreciation resulting in increased market capitalisation. The quantitative results found that 56% of the sampled CEOs indicated that an 80% majority of bank mergers in the South African banking sector had created value over the long term, evidenced by 10-year return trends. This study contributes to the corpus of knowledge by generating an integrated assessment framework that can be applied even beyond the South African environment, by practitioners involved in mergers and acquisition activities. / Graduate SBL / D.B.L.

In the 21st century, information security has become the heartbeat of any organisation. One of the best-known methods of tightening and continuously improving security on an information system is to uniquely and efficiently combine the human aspect, policies, and technology. This acts as leverage for designing an access control management approach which not only avails parts of the system that end-users are permitted to but also regulates which data is relevant according to their scope of work. This research explores information security fundamentals at organisational and theoretical levels, to identify critical success factors which are vital in assessing the organisation’s security maturity through a model referred to as “information security digital divide maturity framework”. The foregoing is based on a developed conceptual framework for information security digital divide. The framework strives to divide end-users, business partners, and other stakeholders into “specific information haves and have-nots”. It intends to assist organisations to continually evaluate and improve on their security governance, standards, and policies which permit access on the basis of each end-user or stakeholder’s business function, role, and responsibility while at the same time preserving the traditional standpoint of confidentiality, integrity, and availability. After a thorough review of a range of frameworks that have influenced the information security landscape, COBITTM was relied upon as a baseline for the development of the framework of the study because of its rich insight and maturity on IT management and governance. To ascertain that the proposed framework meets the required expectation, a survey targeting end-users within three participating organisations was carried out. The outcome revealed the current maturity level of each participating organisation, highlighting strengths and limitations of current information security practices. As such, for new organisations relying on the proposed framework for the first time, the outcome of such an assessment will represent a benchmark to be relied on for further improvement before embarking on the next maturity assessment cycle. In addition, a second survey was conducted with subject matter experts in information security. Data generated and collected through a questionnaire was then analysed and interpreted qualitatively and quantitatively in order to identify aspects, not only to gauge the acceptance of the proposed conceptual framework but also to identify areas for improvements. The study found that there was a general consensus amongst experts on the importance of a framework for benchmarking information security digital divide in organisations. It also provided a range of valuable input relied upon to improve the framework to its final version. / School of Computing / M. Sc. (Computing)