The thesis explores the potential of one way of facilitating and stimulating collaboration in Library and Information Science (LIS), through a specific scientific collaboration activity: creating, sharing and reusing data collection instruments, such as interview guides, questionnaires, and observation protocols. The four studies reported in the thesis can be read as a linear narrative, each study building on the previous and contributing to the following ones. Together the four studies describe the process exploring social and contextual aspects of LIS; developing requirements and designing a working prototype collaboratory; and evaluating how the prototype collaboratory was perceived by LIS professionals. Overall, the results show that whereas the benefits of an LIS collaboratory reported by the study participants focused on the greater good for LIS, the challenges reported focused on the individuals’ perspectives. Hence, a tension exists between supporting the greater good, and challenges for individuals concerning sharing and reusing data collection instruments in an LIS collaboratory. The thesis emphasizes the implications for the LIS discipline when new ways of working with data collection instruments would be introduced; the implications of addressing needs of a diverse target audience; and the implications for further design iterations of an LIS collaboratory, including rewarding contributions, and ensuring quality content in a collaboratory. / <p>Academic dissertation for the Degree of Doctor of Philosophy in Library and Information Science at the University of Gothenburg and the University of Borås to be publicly defended on Wednesday 11 June 2014 at 13.15 in lecture room E310, University of Borås, Allégatan 1, Borås</p>

Em uma de suas definções, a Terminologia representa o conjunto de princípios e métodos adotados no processo de gestão e criação de produtos terminológicos, tais como glossários e dicionários de termos. A sistematização desses métodos envolve a aplicação de ferramentas computacionais específicas e compatíveis com as tarefas terminológicas, contribuindo para o desenvolvimento desses produtos e a difusão de conhecimento especializado. Entretanto, principalmente no Brasil, a combinação da Terminologia e Informática é incipiente, e dentre as atividades do trabalho terminológico é comum a utilização de várias ferramentas não especializados para esse fim. Isso torna o trabalho dos terminólogos muito moroso, pois esse trabalho geralmente é feito por uma equipe multidisciplinar que deve ter acesso, a todo o momento, à versão mais atual das várias etapas da geração de um produto terminológico. Além disso, deixa o gerenciamento dos dados mais complicado, pois não existe um padrão de entrada e saída definido para os programas. Apoiado nos pressupostos da Teoria Comunicativa da Terminologia (TCT), este trabalho apresenta a proposta de desenvolvimento e avaliação do e- Termos, um Ambiente ColaborativoWeb composto por seis módulos de trabalho bem definidos, cujo propósito é automatizar as tarefas de gestão e criação de produtos terminológicos. Cada módulo do e-Termos possui a responsabilidade de abrigar tarefas inerentes ao processo de criação das terminologias, sendo atreladas a eles diferentes ferramentas de apoio lingüístico, que possuem a função de dar suporte às atividades de Processamento de Língua Natural envolvidas nesse processo. Além delas, há também ferramentas colaborativas, designadas para dar apoio às necessidades comunicacionais e de interação da equipe de trabalho. Particularmente com relação ao processo de avaliação proposto, uma de suas características é a capacidade de ser executado em um tempo curto, viabilizando a avaliação controlada de vários grupos, mas executada no ambiente de trabalho do público alvo. As principais contribuições desta pesquisa são o aspecto colaborativo instanciado na prática terminológica, a criação flexível da Ficha Terminológica, a possibilidade didática de uso para o ensino de terminologia, lexicografia e tradução e o processo de avaliação para sistemas colaborativos desenvolvido para o e-Termos, que combina Cenários de Uso e um Questionário de Pesquisa. Utilizando tecnologias Web e da área de Computer Supported Collaborative Work (CSCW) para o desenvolvimento da sua arquitetura computacional colaborativa, o e-Termos apresenta-se como um ambiente inovador para a pesquisa terminolóogica assistida por computador, pois automatiza um método prático que exp~oe os postulados da terminologia de orientação descritiva e evidencia todas as etapas do processo de criação de produtos terminológicos com o inédito diferencial colaborativo. Para certificar este êxito, o e-Termos tem recebido um número crescente de novas propostas de projeto, tendo até Agosto de 2009 mais de 130 usuários cadastrados, alocados em 68 diferentes projetos terminológicos / In one of its definitions, Terminology represents the set of principles and methods adopted in the creation and management of terminological products as glossaries and dictionaries of terms. A systematization of these methods includes the application of specific computational tools, compatible with terminological tasks, which contribute to developing such products and disseminating expert knowledge. However, especially in Brazil, the combination of Terminology and Computer Science is still incipient, and to perform the tasks of a terminological work it is typical to employ several nonspecialized tools, which make terminologists\' work very time-consuming, since it is usually carried out by a multidisciplinary team that should have access, all the time, to the latest versions of the various stages of the generation of a terminological product. Moreover, it makes data management more complex, because there is no input/output standard defined for programs. Based on the presuppositions of the Communicative Theory of Terminology (CTT), this thesis proposes the development and evaluation of e-Termos, a Web Collaborative Environment composed of six well-defined working modules, whose purpose is to automatize tasks for creating and managing terminological products. Each module in e- Termos is responsible for tasks inherent to the process of creating terminologies. Linked to these modules, there are different linguistic support tools that assist the Natural Language Processing activities included in the process. Besides them, there are also collaborative tools for supporting the communication and interaction needs of team members. As far as the proposed evaluation process is concerned, one of its features is that it can be run in a short time, making viable a controlled evaluation of several groups that is, however, run in the work environment of the target audience. The main contributions of this research are the collaborative aspect instantiated in terminological practice, the exible creation of Terminological Records, the possibility of being used for teaching terminology, lexicography and translation, and the evaluation of collaborative systems developed for e-Termos, which combines Scenario-based Evaluations and Surveys. Using Web technologies and Computer Supported Collaborative Work (CSCW) to develop its collaborative computational architecture, e-Termos is an innovative environment for computer-assisted terminological research, since it automatizes a useful method that represents the postulates of descriptive terminology and highlights all stages of the process of creating terminological products with the unprecedented collaborative differential. Confirming its success, e-Termos has been receiving a growing number of new project proposals, and in August 2009 has more than 130 registered users in 68 different terminological projects

During the last decades, the research field of Computer-Supported Collaborative Work has made impressive progress in proposing theories, techniques, and tools to support collaborative work in different settings. Nevertheless, despite the advances in the field and its branches, individuals with impairments still face inclusion challenges when performing computer-supported collaborative activities. In order to take part in such type of activities, individuals are expected to have skills and knowledge that may be affected by impairments. In the beginning of this PhD research, we studied means to include an individual with blindness in diagram-based activities conducted as part of software engineering lectures taught by the thesis author. As part of that, we noticed that researchers and practitioners generally did not follow any collaboration-oriented method to address accessibility issues when designing or redesigning collaboration supportive systems, also known as groupware. In this context, we decided to focus our attention on this gap. As a result, we developed Collab4All, a method to support the identification of potential challenges as well as alternative solutions that may arise when designing or redesigning accessible and inclusive groupware. As a proof of concept, we applied Collab4All to the aforementioned scenario of including individuals with blindness in diagram-related learning activities. Based on our findings, we documented some suggestions to researchers and developers working in this application scenario. The present document contains detailed information about this research process. We consider that the method proposed in this thesis, its application results and the groupware we developed, named Model2gether, are the field of computer-supported collaborative work involving people with impairments. / Nas últimas décadas, a área de Trabalho Colaborativo Apoiado por Computador avançou na proposição de teorias, técnicas e ferramentas para apoiar o trabalho colaborativo em diferentes contextos. No entanto, apesar dos avanços na área e suas subáreas, pessoas com deficiência ainda enfrentam desafios para serem incluídas em atividades colaborativas apoiadas por computador. Para participar desse tipo de atividade, espera-se que os envolvidos possuam certas habilidades e conhecimentos que podem ser afetados por deficiências. No início desta pesquisa de doutorado, estudamos meios para incluir um indivíduo cego em atividades colaborativas de modelagem realizadas como parte de um curso de Engenharia de Software ministrado pelo autor da tese. Como parte desse estudo, percebemos que pesquisadores e profissionais em geral não seguem métodos orientados à colaboração para abordar problemas de acessibilidade ao projetar sistemas de apoio ao trabalho colaborativo, também conhecidos como groupware. Nesse contexto, decidimos focar a pesquisa de doutorado no preenchimento dessa lacuna. Como resultado, desenvolvemos o Collab4All, um método para apoiar a identificação de possíveis desafios, bem como alternativas de solução, que podem surgir ao projetar groupware para incluir pessoas com deficiência. Como prova de conceito, com o objetivo de verificar se o prático, aplicamos o método ao cenário mencionado de inclusão de indivíduos cegos em atividades colaborativas de modelagem. Com base em nossas descobertas, documentamos algumas sugestões para pesquisadores e desenvolvedores que trabalham neste cenário de aplicação. O presente documento contém informações detalhadas sobre este processo de pesquisa. Consideramos que o método proposto nesta tese, os resultados de sua aplicação e a ferramenta nela documentada, conhecida como Model2gether, são contribuições relevantes para a área de trabalho colaborativo apoiado por computador quando usado em cenários que envolvem pessoas com deficiências.

<p>This thesis is a collection of seven papers reporting a research effort that started in January 1999. The theme of the thesis is interaction support for mobile CSCW (Computer Supported Cooperative Work). The interest in this theme is motivated by the trend towards a networked and nomadic society, the technical trends towards embedded, ubiquitous, and mobile technology, and the emergence of mobile CSCW settings. It is also motivated by current trends within the area of CSCW to focus on actual work practices, invisible and ubiquitous computer support, and mobile work settings where interaction with others is critical to get the work done.</p><p>For some time now mobile technology has been widely used to support dispersed mobile interaction, and recently the importance of co-located ”mobile meetings” to get the work done, has been recognized in the area of CSCW. However, current technology is not well suited when it comes to support interaction in mobile work settings across co-located and dispersed settings. Here, this problem is approached from an informatics perspective. Informatics can be described as a theory and design oriented study of information technology use. The scope of this thesis can be defined as understanding transformations of work practice through the use of mobile technology, and how it might be supported. The overall research question is: What are the specific needs of interaction support related to mobile meetings and dispersed interaction, how might these be supported, and what are the implications for current interaction models and support within CSCW? To answer this question several activities have been undertaken. This thesis contains empirical studies of mobile work among service technicians at Telia Nära, models of mobility and mobile meetings, and design and evaluations of a prototype system called RoamWare.</p><p>The overall conclusions related to the question stated in this thesis are that mobile interaction can be described as ongoing across mobile meetings, including both co-located face-to-face and dispersed interaction. Further, the interaction is maintained by the mobile workers through their efforts of re-establishing different threads of interaction across co-located and dispersed settings. Overall: There is a need to bridge co-located and dispersed meetings with sustained interaction support. Concerning the second part of the overall research question one conclusion is that sustained interaction across co-located and dispersed settings can be supported with mobile physical/virtual meetings support systems through the use of personal and public interaction histories. To illustrate and test this idea a prototype system called RoamWare was developed. However, evaluations of RoamWare revealed that synchronous support for sustained interaction divides users’ attention between co-located and dispersed interaction. As a consequence a second version of RoamWare was developed as an unobtrusive support for sustained interaction in between mobile meetings through seamless reestablishment of different threads of interaction, by offering support for converting interaction histories into project contexts. Finally, and according to the last part of the question stated above, this thesis concludes that current session management models need to be extended to handle sustained and dynamic sessions of interaction across co-located and dispersed mobile meetings and that, techniques for addressing groups need to be extended to enable dynamic addressing of participants in co-located mobile meeting. Finally, the exploration of how to support sustained interaction in between mobile meetings reveals important aspects to consider when trying to automatically frame spontaneous interaction with mobile technology.</p><p>Directions for future work include questions of how to design filters to support: maintenance, participation in, and negotiation about participation in between, different mobile meetings. Further, more work is needed related to how to capture spontaneous face-to-face interaction technically. Finally, new methods are needed to enable good evaluations of the impact of IT in mobile work settings.</p>

This thesis is a collection of seven papers reporting a research effort that started in January 1999. The theme of the thesis is interaction support for mobile CSCW (Computer Supported Cooperative Work). The interest in this theme is motivated by the trend towards a networked and nomadic society, the technical trends towards embedded, ubiquitous, and mobile technology, and the emergence of mobile CSCW settings. It is also motivated by current trends within the area of CSCW to focus on actual work practices, invisible and ubiquitous computer support, and mobile work settings where interaction with others is critical to get the work done. For some time now mobile technology has been widely used to support dispersed mobile interaction, and recently the importance of co-located ”mobile meetings” to get the work done, has been recognized in the area of CSCW. However, current technology is not well suited when it comes to support interaction in mobile work settings across co-located and dispersed settings. Here, this problem is approached from an informatics perspective. Informatics can be described as a theory and design oriented study of information technology use. The scope of this thesis can be defined as understanding transformations of work practice through the use of mobile technology, and how it might be supported. The overall research question is: What are the specific needs of interaction support related to mobile meetings and dispersed interaction, how might these be supported, and what are the implications for current interaction models and support within CSCW? To answer this question several activities have been undertaken. This thesis contains empirical studies of mobile work among service technicians at Telia Nära, models of mobility and mobile meetings, and design and evaluations of a prototype system called RoamWare. The overall conclusions related to the question stated in this thesis are that mobile interaction can be described as ongoing across mobile meetings, including both co-located face-to-face and dispersed interaction. Further, the interaction is maintained by the mobile workers through their efforts of re-establishing different threads of interaction across co-located and dispersed settings. Overall: There is a need to bridge co-located and dispersed meetings with sustained interaction support. Concerning the second part of the overall research question one conclusion is that sustained interaction across co-located and dispersed settings can be supported with mobile physical/virtual meetings support systems through the use of personal and public interaction histories. To illustrate and test this idea a prototype system called RoamWare was developed. However, evaluations of RoamWare revealed that synchronous support for sustained interaction divides users’ attention between co-located and dispersed interaction. As a consequence a second version of RoamWare was developed as an unobtrusive support for sustained interaction in between mobile meetings through seamless reestablishment of different threads of interaction, by offering support for converting interaction histories into project contexts. Finally, and according to the last part of the question stated above, this thesis concludes that current session management models need to be extended to handle sustained and dynamic sessions of interaction across co-located and dispersed mobile meetings and that, techniques for addressing groups need to be extended to enable dynamic addressing of participants in co-located mobile meeting. Finally, the exploration of how to support sustained interaction in between mobile meetings reveals important aspects to consider when trying to automatically frame spontaneous interaction with mobile technology. Directions for future work include questions of how to design filters to support: maintenance, participation in, and negotiation about participation in between, different mobile meetings. Further, more work is needed related to how to capture spontaneous face-to-face interaction technically. Finally, new methods are needed to enable good evaluations of the impact of IT in mobile work settings.

How are technologies are designed and used tactically by activists? As the HCI community starts to contend with social inequalities, there has been debate about how HCI researchers should address approach this type of research. However, there is little research examining practitioners such as social justice activists who confront social problems, and are using technology, such as mobile phones, blogging, and social media to do so. In this dissertation, I build on this knowledge within the context of a social movement organization working to stop street harassment (harassment towards women and minorities in public) called Hollaback (ihollaback.org). I position myself as an action researcher doing research and building technologies such as mobile apps and a blogging platform to collect stories of harassment and to support activists. The organization has collected over 3000 stories and represents 50 different locales in 17 countries. Through a series of studies, I examined how technology impacts the organization, activists, and those who contribute stories of harassment. I found evidence that the storytelling platform helps participants fundamentally shift their cognitive and emotional orientation towards their experience and informs what activists do on the ground. My results suggest that doing activism using technology can help remove some barriers to participation but can also lower expectations for the amount of work required. I also looked at how different social media tactics can increase the number of followers and how traditional media plays a role in these tactics. My work contributes theoretically to the HCI community by building on social movement theory, feminist HCI, and action research methodology. My investigation also sheds light empirically on how technology plays a role in a social movement organization, and how it impacts those who participate.

In our complex world of today we see that the leader- and followership is getting harder and harder to “command and control” our organizations and our society. The awareness of the decision makers are often too fragmented in relation to the often complex real situations out there. The information is only flowing in organizational stovepipes and not across boundaries as it should today. The patterns of mutual complex dependencies have taken over and we have difficulties in controlling the consequences of our decisions. The relations over organizational borders are often weak and fragmented and the mutual trust is low. Technology has always been a driver for the society to evolve and our idea is that technology can be the main driver for evolving cross boundary collaboration in order to meet the demands of the world. Technology can be the main driver but only if we consider all of the important dimensions when implementing Information and communication technologies (ICT) In order to find the right method of using technology and scientific methods for achieving better cross boundary collaboration a number of data collection activities has been performed, described and analyzed in the work with this thesis. The activities has been diverse in its nature, brainstorming activities, qualitative interviews and a small case study has been combined in order to derive the result – a path forward against further research for a better cross boundary collaboration in our western community. The thesis now have identified a path forward and a scientific framework for taking all of our experiences, existing capabilities, earlier performed research one step further and lift it up to the cross boundary level in organizations and in our society. We have the chance of cultivating all of the properties, relations, amounts of information, and evolve our technology. This may be all that we need in order to achieve a more socially sustainable climate in leader- and followership in our organizations and society. Who knows … maybe we can change the world … or at least make a real difference somewhere!

In der Dissertationsschrift wird die Entwicklung und Evaluation eines Unterrichtskonzeptes für computergestütztes kooperatives Lernen am beruflichen Gymnasium für Informations- und Kommunikationstechnologie beschrieben. Das Konzept für Computer Supported Cooperative Learning (CSCL) wurde im Rahmen des sächsischen Landesschulversuches "Einführung der Fachrichtung Informations- und Kommunikationstechnologie am beruflichen Gymnasium im Freistaat Sachsen" in Zusammenarbeit mit der Technischen Berufsschule Zürich erprobt. In der Dissertationsschrift werden Fachbegriffe der Didaktik der Informatik präzisiert. Desweiteren sind Forschungsmethoden, quantitative und qualitative Untersuchungsergebnisse sowie deren Auswertung insbesondere zur CSCL-Handlungskompetenz enthalten.

Web applications offering real-time collaboration support (e.g. Google Docs) allow geographically dispersed users to edit the very same document simultaneously, which is appealing to end-users mainly because of two application characteristics. On the one hand, provided real-time capabilities supersede traditional document merging and document locking techniques that distract users from the content creation process. On the other hand, web applications free end-users from lengthy setup procedures and allow for instant application access. However, implementing collaborative web applications is a time-consuming and complex endeavor since offering real-time collaboration support requires two specific collaboration services. First, a concurrency control service has to ensure that documents are synchronized in real-time and that emerging editing conicts (e.g. if two users change the very same word concurrently) are resolved automatically. Second, a workspace awareness service has to inform the local user about actions and activities of other participants (e.g. who joined the session or where are other participants working). Implementing and integrating these two collaboration services is largely ine cient due to (1) the lack of necessary collaboration functionality in existing libraries, (2) incompatibilities of collaboration frameworks with widespread web development approaches as well as (3) the need for massive source code changes to anchor collaboration support. Therefore, we propose a Generic Collaboration Infrastructure (GCI) that supports the e cient development of web-based groupware in various ways. First, the GCI provides reusable concurrency control functionality and generic workspace awareness support. Second, the GCI exposes numerous interfaces to consume these collaboration services in a exible manner and without requiring invasive source code changes. And third, the GCI is linked to a development methodology that e ciently guides developers through the development of web-based groupware. To demonstrate the improved development e ciency induced by the GCI, we conducted three user studies encompassing developers and end-users. We show that the development e ciency can be increased in terms of development time when adopting the GCI. Moreover, we also demonstrate that implemented collaborative web applications satisfy end-user needs with respect to established software quality characteristics (e.g. usability, reliability, etc.). / Webbasierte, kollaborative Echtzeitanwendungen (z.B. Google Docs) erlauben es geografisch verteilten Nutzern, Dokumente gemeinschaftlich und simultan zu bearbeiten. Die Implementierung kollaborativer Echtzeitanwendungen ist allerdings aufwendig und komplex, da einerseits eine Nebenläufigkeitskontrolle von Nöten ist und andererseits die Nachvollziehbarkeit von nicht-lokalen Interaktionen mit dem gemeinsamen virtuellen Arbeitsraum gewährleistet sein muss (z.B. wer editiert wo). Um die Entwicklung kollaborativer Echtzeitanwendungen effizient zu gestalten, wurde eine Generische Kollaborationsinfrastruktur (GKI) entwickelt. Diese GKI stellt sowohl eine Nebenläufigkeitskontrolle als auch Komponenten zur Nachvollziehbarkeit von nicht-lokalen Interaktionen auf eine wiederverwendbare und nicht-invasive Art und Weise zur Verfügung. In drei dedizierten Studien, die sowohl Entwickler als auch Endanwender umfassten, wurde die Entwicklungseffizienz der GKI nachgewiesen. Dabei wurde die Entwicklungszeit, der Umfang des Quelltextes als auch die Gebrauchstauglichkeit analysiert.

Learning Content Management Systeme (LCMS) unterstützen die professionelle Erstellung, Verwaltung und Auslieferung von Lernmaterialien [BHMH02]. Die Speicherung der hierfür verarbeiteten Lerninhalte in einem zentralen Repository ermöglicht neben deren Wiederverwendung auch den Zugriff für mehrere Nutzer und somit das Zusammenführen der verschiedenen Kompetenzen, die während der Erstellung benötigt werden: Die mithilfe der Lernmaterialien zu vermittelnden Inhalte müssen nicht nur fachlich richtig, sondern auch didaktisch, gestalterisch und technisch für ein oder mehrere Zielgruppen individuell aufbereitet worden sein. Dabei reichen die Zielgruppen von verschiedenen Abteilungen bis hin zu Lernern mit verschiedenen Muttersprachen und Kulturen in international agierenden Unternehmen und Bildungseinrichtungen. Die Arbeit der Nutzer mit dem LCMS wird durch verschiedene Mechanismen und Funktionalitäten erheblich vereinfacht, ihre Zusammenarbeit untereinander blieb bisher aber weitestgehend unbeachtet. Das Promotionsvorhaben, das in Kooperation mit der chemmedia AG erfolgt, setzt an diesem Punkt an. Als Vorbild und somit zur Identifikation von Kommunikations- und Kooperationskonzepten werden Social- Software-Anwendungen herangezogen, bei denen die gemeinsame Content-Erstellung scheinbar unproblematisch stattfindet. Als methodische Klammer wird die DIN EN ISO/IEC 19796 [Deu09] herangezogen. Sie gibt einerseits die für die Analyse nötige Strukturierung der Prozesse bei der Lernangebotserstellung vor und liefert außerdem die für die Evaluation benötigten Qualitätskriterien.