This thesis examinate by insurance frauds in transport. The thesis is thematicly divided to main individual parts. In the first part are summarized the theoretical concepts which pursue these issues. The second part focuses on a survey among the public regarding insurance frauds. The main target of this thesis is describing the current state of trade, where the main target will suggest more advantageous and more effective solutions for business based on the detected information and then will be applied to the practice.

The interest and demand of sustainable actions have alongside with societal development increased over time. It has become crucial for companies in today’s society to show responsibility for the footprints they leave behind as a consequence of operating. A possible course of action could be the implementation of Creating Shared Value – CSV, which encompasses undertakings that result in value creation for both the company itself, and the local environment in which the company operates. Even though companies are expected to contribute to societal issues, there are still no blueprints declaring how to satisfy societal needs, and the challenges accompanied with it. CSV aims to tackle the distances between societal and business goals, however, despite CSV’s acknowledgement in academia, the concept is often criticized for being insufficient in practice. This has led to businesses trying to apply a CSV approach while still undertaking Corporate Social Responsibility – CSR related activities. The mixture of these concepts has made it difficult to explore what factors that affect the process of capturing Shared Value opportunities. This research investigates what factors that influence the process of capturing Shared Value in the Swedish insurance industry. The findings derived from this single company case study suggests that depending on what managerial decision-making approach used in a company affects the rate of success in terms of Creating Shared Value. An unclear communication plan, combined with the continuous confusion between the concepts, seems to increase the uncertainness of why and how different decisions are taken, hindering the process of CSV as well as the understanding of how Shared Value is created. A variety of factors were identified, where three main factors were considered to play a key role in, not only the capturing of Shared Value opportunities but the entire implementation process of the concept. Based on these factors, a model was established, showing how these main factors obstructs the realization of Shared Value opportunities.

Ledarskap har visat sig ha en stark anknytning till motivation och arbetsengagemang, vilket i sin tur påverkar den organisatoriska prestationen positivt och leder till mer konkurrenskraftiga företag. Det övergripande syftet med den här studien var att få en bredare förståelse för hur ledarskapet kan påverka medarbetares arbetsengagemang inom försäkringsbranschen. Studien utgår ifrån Full Range Leadership Model (FRLM) som består utav tre olika ledarskapsstilar, Laissez-faire ledarskap, transaktionellt ledarskap och transformativt ledarskap. I studien har det transformativa ledarskapet analyserats då det i tidigare forskning visat sig ha ett starkt samband med arbetsengagemang. Det har undersökts med hjälp av en kvalitativ intervjustudie där fem djupintervjuer har genomförts via telefon. Respondenterna är anställda vid ett stort svenskt försäkringsbolag och har svarat på frågor kopplat till deras närmaste chef. I helhet visar studiens resultat på ett samband mellan det transformativa ledaregenskaper och arbetsengagemang vilket konfirmerar tidigare forskning. Respondenterna uppfattade mjuka värden som att vara glad, ödmjuk, ha positiv energi och förmågan att vara personlig som egenskaper hos gruppchefen de anser sig behöva för att motiveras i arbetet. De beskriver även att stöd, beröm, förtroende och bli behandlad likvärdigt andra medarbetare är attribut som driver arbetsengagemang. Studien är inriktad på ett försäkringsbolag i försäkringsbranschen och är därför inte en beskrivning av branschen i helhet, utan är taget ur en mindre kontext. Studien bidrar till en ökad förståelse för ledarskapets påverkan på arbetsengagemang i en branschspecifik kontext, i det här fallet försäkringsbranschen. Resultatet kan hjälpa chefer att identifiera vilka ledaregenskaper som av anställda anses mest gynnsamma för ökat arbetsengagemang, i en kontext där yttre belöningar inte är övervägande.

This study concerns investigating an industry, i.e. system, which is subject to radical technological changes, and how actors within the system can enhance their innovation processes and manage technological shifts efficiently. The specific context in which these processes are investigated is the compliance departments within the Swedish insurance industry. The Swedish insurance industry constitutes a central pillar in the national economy, which is why the stability of the industry must be ensured. As a result, the insurance industry is subject to various regulations and the scope and amount of regulations have increased since the global financial crisis in 2008. In other words, the regulatory burden has increased while the risks of non-compliance pose a threat to incumbents' competitive position. In order to meet the pressure of increased regulatory burden as well as leverage on the pressure of digitalization, Regulatory Technology (RegTech) has been identified as a key focus area for Swedish insurance companies in enhancing their operational efficiency as well as reduce the risk of non-compliance. Consequently, the purpose of this study is to identify system challenges to adoption of RegTech as well as system enablers which suggest how the related innovation processes can be facilitated. The empirical data in this study consists of ten in-depth interviews with representatives from Swedish insurance companies as well as knowledge providers within RegTech. The study reveals 38 system challenges and 38 system enablers to adoption of RegTech in various dimensions related to market forces, organizational factors and product development aspects, to mention a few. The most commonly raised system challenges are based on that RegTech is related to cost-reduction and thus has limited impact on revenue-generation as well as the fact that the insurance industry is characterized for being conservative and rigid, to name a few. Two examples of commonly mentioned system enablers are increasing regulatory pressure which leads to uneconomical and resource-intensive compliance operations with an increasingly high risk of non-compliance, as well as that younger insurance companies have to deploy RegTech in order to survive in the long run. The results from the study are presented at landscape-, regime- and niche-level according to the theoretical frameworks of Multi-level Perspective of Sociotechnical Systems and Absorptive Capacity in conjunction with a relevant theoretical framework within compliance management, denoted the Efficient-investment-risk model. / Denna studie inkluderar undersökandet av en industri, med andra ord ett system, som genomgår radikala tekniska förändringar samt hur aktörerna inom detta system kan förbättra sina innovationsprocesser och hantera teknikskiften mer effektivt. Det specifika fallet i vilket dessa processer undersöks i är complianceavdelningar hos svenska försäkringsbolag. Den svenska försäkringsbranschen utgör en central pelare i den nationella ekonomin, vilket är anledningen till varför industrins stabilitet behöver värnas. På grund av detta omfattas industrin av en mängd olika regelverk och vidare har omfattningen samt antalet regelverk ökat sedan den globala finanskrisen 2008. Med andra ord har den regulatoriska bördan ökat medan risken av icke-compliance fortsätter att utgöra ett hot mot försäkringsbolagens marknadspositioner. För att möta det ökade regulatoriska trycket och dessutom dra fördel av trycket från digitaliseringsvågen har Regulatory Technology (RegTech) identifieras som ett nyckelområde för svenska försäkringsbolag i deras strategi att förbättra operationell effektivitet samt bibehålla låg risk av non-compliance. Följaktligen är syftet med denna studie att identifiera systemutmaningar inom anammandet av RegTech samt systemmöjliggöranden som kan underlätta innovationsprocesser relaterat till anammandet av RegTech. Den empiriska datan i studien består av tio djupgående intervjuer med representanter från svenska försäkringsbolag samt RegTech-experter som utgörs av bland annat konsultbolag samt teknikföretag. Studien avslöjar 38 systemutmaningar samt 38 systemmöjliggörare relaterat till anammandet av RegTech i en bredd av olika dimensioner så som marknadskrafter, organisatoriska faktorer, produktutveckling m.m. Bland de vanligast identifierade systemutmaningarna presenteras faktumet att RegTech är begränsat till kostnadsreducering och därmed inte har en direkt positiv inverkan på intäktsdrivandet. En annan vanlig systemutmaning är faktumet att försäkringsbranschen är konservativ och stel i dess natur. Ett exempel på systemmöjliggörare å andra sidan är trenden att det regulatoriska trycket ökar, vilket leder till att complianceprocesser behöver effektiviseras för att försäkringsbolag ska kunna bibehålla konkurrenskraft samt att konsekvenserna av non-compliance blir allvarligare. En annan möjliggörande faktor inom systemet är att unga försäkringsbolag är i stort behov av att anamma RegTech för att överleva ekonomiskt i det långa loppet. Studiens resultat är presenterat på landskap, regim samt nichenivå i enlighet med teorin multi-nivåperspektivet av sociotekniska system samt i enlighet med teoriområdet absorptionsförmåga. Utöver detta har även en teori inom compliance management vid namn Effektiv-investering-riskmodellen tillämpats.

Changes and challenges that have occurred in the past two decades have forced a radical shift in the basic foundations of how business is conducted. Internal, as well as external forces have forced organisations to constantly monitor their surrounding environment in order to create an awareness of opportunities and threats to allow them to survive in their competitive environment. Organisations need to gather all the information at their disposal, and turn the raw data into intelligence through a process of analysis and an exercise of human judgement. By utilising the potential offered by information systems in the process of generating intelligence and creating a corporate knowledge base to be used in strategic decision-making will lead to competitive advantage and constant innovation. Strategic Intelligence has information as its foundation. This research proposes that through its ability to absorb sources of information, the synergy of Business Intelligence, Competitive Intelligence, and Knowledge Management combined to form Strategic Intelligence, will allow organisations to incorporate all of their information and intellectual capital into a single database or system which will meet the intelligence requirements of management. The purpose of this study is to identify the current use of Strategic Intelligence in the Long-term Insurance Industry in the South African environment, and through the use of a survey questioned the benefits or problems experienced by executive management who have not yet implemented and used Strategic Intelligence as an input to the Strategic Management process, and identified the perceived value Strategic Intelligence could add in the decision-making process. The research study shows that organisations have not yet fully embraced a model for a cooperative global internal corporate Strategic Intelligence System or Portal that will incorporate all aspects of Strategic Intelligence into a single, easily manageable resource for management’s strategic planning and decision-making process, even though it could enhance their ability to withstand the onslaught of global competitors and expand their business into new markets, protect their local market or identify potential merger or acquisition targets, and increase innovation within the organisations. / Business Management / M. Com. (Business Management

壽險業作為經營風險的特許行業，承擔著穩定社會、資金的聚集和供給，以及促進經濟成長等重要功能。近年來由於低利率、匯率變動及國內外經濟環境日益惡化，保險業的本業利潤逐年降低，壽險業的經營面臨重大的挑戰。 保險公司倒閉在國外並不是新鮮事，根據統計，1978～1994年，不到20年間，全球共有648家保險公司破產。導致保險公司破產的原因很多，其中美國在2000～2001年破產的公司大部份是準備金不足；日本保險公司的破產原因則多為投資損失。此外，一些無法意料的天災及人禍之理賠，例如美國911恐怖事件以及卡翠那風災，使得各國保險公司對於企業風險管理更加重視。標準普爾信用評等公司於2006年起，正式將企業風險管理（ERM）制度列入保險業的信用評等項目，更加速保險公司執行企業風險管理的速度。目前國內保險業風險管理制度之實施，則仍屬於起步階段。 保險業屬於高度競爭及高度監理之行業，因此，如何在保持領先的競爭地位及提供優質的客戶服務的同時，亦能恪遵法令、落實內部控制制度及企業風險管理制度，進而創造出屬於自身的藍海策略，以期追求穩定持續成長的獲利，實為壽險業者必須重視的議題。 本研究探討目前保險業所面臨的風險及挑戰，分析金管會對保險公司重大裁罰之種類，並描述及探討個案公司實施內部控制、沙賓法案及企業風險管理制度之狀況與歷程，以及其可能遇到的瓶頸與障礙。本研究結果對於國內保險業實施內部控制、沙賓法案及企業風險管理的過程，可提供助益。 / Life insurance industry conducts business that requires approval from its regulatory authority. The industry provides an array of functions, such as managing risks, maintaining social stability, pooling and supplying funds, etc. In recent years, life insurance industry has faced with serious challenges due to its decreasing operating profit margin caused by low interest rates, volatility of foreign exchange rates, and deteriorating economic environment around the globe. The bankruptcy among insurance companies is nothing new over the world. There were as many as 648 companies going bankrupt during 1978 to 1994. The causes of the aforementioned bankruptcy were many. For example, Japan companies became insolvent mostly due to investment losses; those in the U.S. were caused by insufficient reserves. Huge insurance claims for unpredictable natural or man-made disasters, such as 9/11 terrorist attack, hurricane Katrina, and the subprime mortgage crisis in the U.S., have attracted most companies’ attention worldwide to “enterprise risk management (ERM)”. Hence, Standard & Poor’s started in 2006 to apply the ERM analysis to its credit rating for the insurance industry, and this measure propels insurance companies into the implementation of ERM. Nonetheless, Taiwanese insurance companies are just at the inception of ERM. Insurance industry must comply with stringent regulations while confronting keen competition. An insurance company must take a lead in competition, provide quality services to its customers, abide by regulations, and implement internal controls and ERM in an integrated fashion. In doing so, an insurance company can develop its own blue ocean strategy and maintain sustainable growth and profit. This research probes into the risks and challenges faced by Taiwan insurance industry in dealing with various risks and challenges, including the serious sanctions by the Financial Supervisory Commission. We present a case study of local life insurance company with respect to its process of integrating internal control systems, compliance to Sarbanes-Oxley Act and implementation of ERM. A number of deficiencies, bottlenecks and obstacles were identified and analyzed, followed by related suggestions. Our results provide insights and helpful suggestions to the integration of internal controls, Sarbanes-Oxley compliance, and ERM for Taiwan insurance industry.

兩岸在2001年底加入世界貿易組織（WTO），使得兩岸壽險市場受到經濟自由化及國際化的衝擊。因此，要如何提高自身的經營績效及競爭能力，便成為兩岸壽險公司最重要的目標。本研究以資料包絡分析法為基礎，並結合共同邊界（metafrontier）分析法，針對兩岸地區在2004年至2007年共59家壽險公司，進行經營效率與Malmquist生產力指數的實證研究。在生產力變動來源的拆解上，本文延伸Pastor and Lovell（2005）的固定規模報酬模型，利用變動規模報酬的生產邊界來衡量各公司的技術變動及技術差距比率變動，使生產力變動的來源上獲得更明確的意涵。最後本文利用Tobit迴歸模型，探討影響兩岸壽險公司經營效率的因素。 / After joining the WTO in December 2001, there is the advent of economic liberalization and internationalization on the life insurance market of Taiwan and Mainland China. Therefore, how to improve the operating performance and the industrial competitiveness in the present economic circumstance is the critical and important goal of the life insurance industry in Taiwan and Mainland China. This study applies data envelopment analysis with metafrontier model to measure the managerial efficiency and Malmquist productivity index of 59 firms of life insurance industry in Taiwan and Mainland China from 2004 to 2007. On decomposing the sources of productivity change, we extend Pastor and Lovell’ s CRS model (2005) to a VRS frontier benchmark to measure technical change and technical gap ratio change, which apparently provides us a more meaningful decomposition of productivity change. Finally, this study uses Tobit regression model to examine the factors which influence the managerial efficiency of the life insurance industry in Taiwan and Mainland China.

我國在金融監督管理委員會2009年5月14日宣告全面採用國際會計準則後，所有公開發行公司即受到全面性的衝擊;而在眾多的IFRS中，IAS 40投資性不動產會計準則，是目前國內會計準則所沒有的規定，且此號公報最特別的規定，是允許投資性不動產的續後評價，企業可以擁有選用公允價值法與歷史成本法的彈性，這樣的特殊規定觸發筆者想瞭解，企業未來適用此號公報，其續後評價方法之選擇及影響選擇原因的動機。 相對於歐美，由於我國缺乏具有長期收益性與安全性的資金投資管道，造成我國保險業長期偏好將可運用資金投資於實體不動產，故IAS 40對我國保險業影響重大，因此筆者以我國保險業為研究對象，以問卷、個案分析及訪談來探討保險業者對未來適用IAS 40之看法與期待。 經過研究分析，本研究發現60.61%的保險業在未來實施IAS 40後會繼續延用歷史成本模式，對影響選擇的因素方面，受訪者認為「對盈餘數字高低的影響」、「所得稅金額大小的考慮」、「對不同年度的損益造成波動的關係」等三項因素最為重要，另外，受訪者最認同新會計準則方法規定允許公司選用歷史成本法或公允價值法「會增加公司間財務資訊比較的複雜性」，且60.6%受訪公司傾向不同意提前適用此號公報。 / After the Financial Supervisory Commission Executive Yuan, R .O.C. declaring on May 14, 2009 that adopt International Accounting Standard in an all-round way in our country, all the public company were totally impacted promptly; Among the IFRSs, IAS 40 investment property is not exist at our present domestic accounting regulations and the most special of this regulation is allowing the enterprises can have elasticity of selecting the cost method or fair value method for measurement after recognition. The special treatments induce me to understand the drivers of the reason in its choice. As to America and Europe, because our country lacks have long-term rentability and security fund investment channel, cause the insurance of our country prefer to invest in real estate for a long time, so the implemental of IAS 40 will influence our insurance industry very much, so the study use questionnaires, case analysis and interview to researching the determinants of insurance industry choice to use the cost or fair value model to account for their real estate. Researched and analyzed, originally discover that 60.61% of the insurances will continue to use the cost method after implementing IAS 40 in the future, to influencing the factor chosen, interviewees think ”the amount of earnings”, “the tax amount” and “the volatility of income in different years” three factors are most important. In addition, interviewees admit that IAS 40 permits enterprises to choose cost method or fair value method will increase the complexity of comparisons among the companies’ report, and 60.6% interviewed disagree earlier application with this criterion.

Changes and challenges that have occurred in the past two decades have forced a radical shift in the basic foundations of how business is conducted. Internal, as well as external forces have forced organisations to constantly monitor their surrounding environment in order to create an awareness of opportunities and threats to allow them to survive in their competitive environment. Organisations need to gather all the information at their disposal, and turn the raw data into intelligence through a process of analysis and an exercise of human judgement. By utilising the potential offered by information systems in the process of generating intelligence and creating a corporate knowledge base to be used in strategic decision-making will lead to competitive advantage and constant innovation. Strategic Intelligence has information as its foundation. This research proposes that through its ability to absorb sources of information, the synergy of Business Intelligence, Competitive Intelligence, and Knowledge Management combined to form Strategic Intelligence, will allow organisations to incorporate all of their information and intellectual capital into a single database or system which will meet the intelligence requirements of management. The purpose of this study is to identify the current use of Strategic Intelligence in the Long-term Insurance Industry in the South African environment, and through the use of a survey questioned the benefits or problems experienced by executive management who have not yet implemented and used Strategic Intelligence as an input to the Strategic Management process, and identified the perceived value Strategic Intelligence could add in the decision-making process. The research study shows that organisations have not yet fully embraced a model for a cooperative global internal corporate Strategic Intelligence System or Portal that will incorporate all aspects of Strategic Intelligence into a single, easily manageable resource for management’s strategic planning and decision-making process, even though it could enhance their ability to withstand the onslaught of global competitors and expand their business into new markets, protect their local market or identify potential merger or acquisition targets, and increase innovation within the organisations. / Business Management / M. Com. (Business Management

Technical provisions representthe most important item of the liabilities of insurance companies. First chapter of this thesis deals with the characteristics and the sense of provisions in any accounting entity. The next chapters are concerned with the regulation of provisions according to the current czech account and tax law and to the IAS/IFRS. The next chapter is the most extensive. This chapter describes technical provisions and rules for their creation, accountig, measurement according to the current valid law in the Czech republic. The subchapters describe the particular technical provisions and their differenties and calculation. The related topics of the reinsurance and the financial placing are presented here too. The examplas for accounting of the technical provisions int the life and the non-life insurance company are shown in the practical part of this thesis.