Personeelvermindering as gevolg van operasionele redes word gelykgestel aan 'n ekonomiese doodstraf, aangesien geaffekteerde werknemers weinig, indien enige skuld het aan hierdie traumatiese ervaring. Die toenemende bekommernis oor hierdie verskynsel en die totstandkoming van mense-en arbeidsregte het dan ook veroorsaak dat hierdie verskynsel op 'n internasionale vlak omsigtig en deeglik benader word deur beide wetgewers en arbeidsorganisasies. Verandering in die wêreld geskied teen 'n snelle pas en vind op alle terreine van die samelewing plaas. Suid-Afrika is onlosmaakbaar deelgemaak van hierdie wêreld en word dus ook blootgestel aan honger internasionale maatskappye wat almal veg vir oorlewing en groter markaandele in 'n globaliserende wêreldekonomie. Dit laat Suid - Afrika met 'n dringende behoefte om meer mededingend te word. Om dit te kan bereik, moet aan die knellende behoefte aan opleiding aandag geskenk word, sowel as aan die skepping van aantreklike internasionale beleggingsgeleenthede. Internasionale beleggers raak gou afgeskrik deur hoë werkloosheid en misdaad, en hier is Suid -Afrika ver agter die Ooste. Die tendens van globalisering en die uitwerking van sekere aspekte daarvan op werkloosheid noodsaak dus dringende fokus op kwellende kwessies, soos: Hoe om werkloosheid te verminder, teenoor die behoefte aan verhoogde produktiwiteit en verbeterde internasionale mededingingsvermoë. Hierdie veranderinge het ook meegebring dat verbruikers, werknemers en die gemeenskap waarin maatskappye besigheid bedryf, uiters sensitief begin word het vir onverantwoordelike optrede van maatskappye teenoor die gemeenskap, die werknemers en die omgewing. Hierdie veranderinge en die gevolge daarvan lei tot 'n groeiende bewustheid van en ernstige behoefte aan korporatiewe sosiale verantwoordelikheid. Die waarde hiervan word in 'n al hoe groter mate besef en maatskappye aanvaar hierdie verantwoordelikheid toenemend in alle dimensies van die gemeenskap. Die manier waarop maatskappye met mense omgaan, word direk beïnvloed deur werkspraktyke en korporatiewe sosiale verantwoordelikheid het dus 'n fundamentele uitwerking op hoe potensiële hoëgehalte kennis-werkers die maatskappy beskou. Dit word derhalwe al hoe belangriker dat werkgewers die menings van hulle eksterne en interne belangegroepe ernstig opneem, aangesien globalisering besig is om die magsbasis tot voordeel van die werknemers te verskuif. Intussen sal personeelvermindering voortgaan ten spyte van duidelike bewyse dat die langtermynvoordele daarvan verdag is, en dit plaas 'n enorme sosiale verantwoordelikheid op werkgewers. Die goed nagevorste verband tussen misdaad en werkloosheid dui duidelik op die onderprestering van die regering teenoor beloftes wat gemaak is. Dit is juis om dié rede dat die rol van maatskappye in die gemeenskap al hoe meer onlosmaaklik deel van die besigheid word. Die uiteindelike gevolg hiervan is 'n onaanvaarbare hoë misdaadsyfer, wat weer lei tot 'n gebrek aan beleggingsvertroue, wat op sy beurt weer lei tot personeelvermindering. / Thesis (Ph.D. (Industrial Sociology))--North-West University, Vaal Triangle Campus, 2008.

These approaches have little relevance for executives contending with the day-to-day reality of running a company. Knowledge management is complex and multifaceted; it encompasses everything the organization does to make knowledge available to the business, such as embedding key information in systems and processes, applying incentives to motivate employees and forging alliances to infuse the business with new knowledge. Effective knowledge management requires a combination of many organizational elements--technology, human resource practices, organizational structure and culture--in order to ensure that the right knowledge is brought to bear at the right time. Knowledge management is still a relatively young field, with new concepts emerging constantly. Often, it is portrayed simplistically; discussions typically revolve around blanket principles that are intended to work across the organization. The aim of my diploma paper is to introduce knowledge workers management in well known and successful international organization, The Boston Consulting Group (BCG), that has been present in Czech Republic since 1990's. Knowledge workers management in BCG is described in context OF global economy situation, in which knowledge and knowledge workers play significant role. Knowledge kept in employees' brains is an intangible asset of every company, especially consulting company. Very often, the knowledge holders are not aware of the fact that their knowledge is important to the company and crucial to its Access. From the company point of view, it is necessary to recognize the key knowledge holder, to manage them and to try ensuring the working environment that enable easy knowledge sparing. From the BCG example, we can see that knowledge management is well established HR process, which manages hiring, retaining and developing relationships with alumni. Key issue is to motivate knowledge workers to share their knowledge, to develop the right environment and grant the right tools.

The thesis aims to analyze the role and work as a leader in the organization through systemic approaches and systemic thinking. Highlight the changes coming with the transition to an information / knowledge society and the replacement of manual workers' by knowledge workers. Emphasize the importance that not only tools have changed, but also paradigm. Take leader as a complex person, not only as an instrument of power, and find a way to balance on the way to his goal in such turbulent times. Look at the organization as a system by system theory and find a correct set of functionality. Starting with creation of rules, through the issue of putting the right elements to ensure the desired interactions between them.

[pt] O fenômeno dos grupos multifuncionais nas organizações é recente e pouco conhecido. Dentre estes grupos existem aqueles onde seus membros utilizam apenas conhecimento (knowledge workers) nas suas atividades, e que foram formados para executar projetos de consultoria ou de desenvolvimento de novos produtos ou serviços. Este trabalho identifica e descreve fatores relacionados a pessoas, grupos, projetos e contexto que influenciam o desempenho de grupos de - knowledge workers - consultores, fatores estes identificados a partir da literatura corrente relacionada a trabalho em grupo, de entrevistas com consultores e da experiência do autor. Os resultados indicam, dentre os fatores estudados, quais deles são polêmicos (não há consenso sobre sua influência) e quais não são e, neste último caso, se sua presença melhora ou piora o desempenho destes grupos. Em ambos os casos, são apresentados comentários dos entrevistados de modo a esclarecer e ilustrar as conclusões. / [en] The multi-functional group phenomenon in organizations is recent and barely understood. Some of these groups use essentially knowledge workers in their activities, and were formed to execute consultancy projects or to develop new products or services. This study identifies and describes factors related to people, groups, projects and context that influence the performance of these knowledge worker consultant groups. These factors were drawn from the present knowledge on workgroups, interviews with consultants and from the author`s professional experience. The results indicate in which factors there is consensus about their influence or not, and in both cases, comments are presented to explain or illustrate the conclusions.

La presente investigación bibliográfica tiene como propósito explicar el rol que desempeña el líder en un entorno dinámico y evolutivo denominado era del conocimiento, en la cual la globalización, los avances tecnológicos y las nuevas formas organizativas han valorado al trabajador del conocimiento como el principal generador de innovación para el desarrollo de las organizaciones. El impacto de dichos cambios ha generado en los líderes no sólo la necesidad de potenciar sus conocimientos, destrezas y habilidades sino también de desarrollar su capacidad para generar una rápida adaptación al entorno a fin de no perder su posicionamiento. En principio, se expondrán las diferentes definiciones de liderazgo para un entorno organizacional cada vez más dinámico, altamente competitivo e intercultural, entorno que ha promovido diversas tendencias de liderazgo generando nuevos desafíos para el líder quién debe potenciar sus competencias y habilidades para la continuidad de su desempeño ante el surgimiento de los equipos virtuales y los diferentes contextos de trabajo a futuro debido a las evolutivas demandas de las tecnologías de información y comunicación virtual. / The purpose of this bibliographical research is to explain the role played by the leader in a dynamic and evolving environment called the knowledge age, in which globalization, technological advances and new organizational forms have valued the knowledge worker as the main generator of knowledge. innovation for the development of organizations. The impact of these changes has generated leaders not only the need to enhance their knowledge, skills and abilities but also to develop their capacity to generate rapid adaptation to the environment in order not to lose their positioning. In principle, the different definitions of leadership will be exposed to an increasingly dynamic, highly competitive and intercultural organizational environment, an environment that has promoted various leadership tendencies generating new challenges for the leader who should enhance their skills and abilities for the continuity of their performance before the emergence of virtual teams and the different contexts of work in the future due to the evolving demands of information and virtual communication technologies. / Trabajo de Suficiencia Profesional

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Made available in DSpace on 2016-04-25T16:44:45Z (GMT). No. of bitstreams: 1 Valeria Macedo.pdf: 1548754 bytes, checksum: 3fddbce05271b38d5e50f2a3389c0340 (MD5) Previous issue date: 2015-09-16 / The main objective of this work was to study the typology of the role of the knowledge worker. Theoretical basis of literature devoted to knowledge and knowledge management process-oriented studies of Hädrich (2008) and Reinhardt et al. (2011), this study sought to address the dynamics of activities carried out by the knowledge workers during their work routines and the main processes typical of the articulated knowledge of those professional activities with the support of the (ICT).42 researchers participated in the research and teaching staff engaged in university and research institutes in biotechnology and computer science. Data analysis using quantitative descriptive method has shown that the most important role was the Retriever, and the process of knowledge Acquisition is typical. The results enabled the understanding of differentiated by gender role behavior and by area of actuation. Users are the ICT-intensive to their routines, but the interaction with the networked environment is still small. The overall result of the study reinforces good adhesion of the typology and highlights the use of these tool benefits organizations in the best allocation of knowledge workers to reach important intangible results in their strategic projects / O objetivo central deste trabalho foi estudar a tipologia do papel do trabalhador do conhecimento. Com base teórica na literatura voltada a conhecimento e gestão de conhecimento orientada a processos dos estudos de Hädrich (2008) e Reinhardt et al. (2011), este estudo abordou a dinâmica das atividades realizadas pelos trabalhadores do conhecimento durante as suas rotinas de trabalho e os principais processos típicos do conhecimento articulados as atividades destes profissionais com o apoio das TICs. Participaram da pesquisa 42 pesquisadores e docentes atuantes em centros de ensino e institutos de pesquisas brasileiros na área de biotecnologia e de ciência da computação. A análise dos dados mediante o uso de método quantitativo descritivo demonstrou que o papel mais importante para os respondentes foi o de Recuperador, e o processo de conhecimento típico o de Aquisição. Os resultados possibilitaram a compreensão do comportamento diferenciado do papel por gênero e por área de atuação. Os usuários são intensivos da TICs para suas rotinas, mas a interação com o ambiente em rede ainda é pequena. O resultado geral do estudo reforça boa aderência da tipologia e destaca o uso desse instrumento beneficia organizações na melhor alocação dos trabalhadores do conhecimento para alcance de resultados intangíveis importantes em seus projetos estratégicos

Darbo sudėtinės dalys. Darbas susideda iš dviejų dalių - teorinės ir tiriamosios. Teorinėje dalyje, remiantis lietuvių ir užsienio autorių moksline literatūra išanalizuotas besimokančios organizacijos tipas, išskirtos vidinės organizacijos mokymosi aplinkos sąlygos, stiprinančios darbuotojo motyvaciją mokymosi proceso atžvilgiu, bei nustatyti pagrindiniai veiksniai, lemiantys tradicinio darbuotojo virsmą žinių darbuotoju. Tyrimo įgyvendinimui buvo pasirinktas naudoti kokybinio tipo duomenų rinkimo metodas: duomenų rinkimas klausinėjant (interviu). Apklausti Kauno miesto kelionių agentūrų, orientuotų į išvykstamąjį turizmą, darbuotojai (n = 5). Atsakymų į interviu klausimus turinys analizuotas taikant kokybinės turinio (content) analizės metodą. Remiantis gautais tyrimo rezultatais pateiktos išvados. Raktiniai žodžiai: organizacinis mokymasis, mokymosi aplinka, besimokanti organizacija, žinių darbuotojas, kompetencija. Tyrimo objektas – vidinė organizacijos mokymosi aplinka. Problema: kokie organizacijos vidinės aplinkos veiksniai turėtų lemti tradicinio darbuotojo virsmą žinių darbuotoju. Tyrimo tikslas – nustatyti bei įvertinti vidinius organizacijos aplinkos veiksnius, įgalinančius tradicinio organizacijos darbuotojo virsmą žinių darbuotoju. Hipotezė: vidinė organizacijos mokymosi aplinka įtakoja tradicinių turizmo organizacijos darbuotojų virsmą žinių darbuotojais. Tyrimo tikslui realizuoti iškelti uždaviniai: 1. Apibrėžti „žinių“ konceptą organizacijų lygmenyje... [toliau žr. visą tekstą] / The work consists of a theoretical and practical part. The theoretical part, which is based on reliable scientific literature by Lithuanian and foreign authors, covers an analysis of the concept of a learning organization and an identification of environment conditions of an internal organization, enhancing employee motivation towards learning. Key factors, affecting transformation of a traditional worker into a knowledge worker, are also identified. A qualitative data collection method (interview) was chosen for the research. Employees of Kaunas travel agencies (n = 5), focusing on outbound tourism, participated in the interview. The content of responses was analyzed using qualitative content analysis method. Conclusions were made on the basis of data analysis. Keywords: organizational learning, learning environment, learning organization, knowledge worker, competence. The object of the research was the learning environment inside an organization. The problem: What factors of an internal environmental should determine transformation of a traditional worker into a knowledge worker. The aim of the research was to identify and evaluate internal factors of an organizational environment enabling transformation of a traditional worker into a knowledge worker. Hypothesis: internal organizational learning environment affects transformation of traditional workers into knowledge workers. To achieve the aim of the research, the following objectives were set: 1. To define the... [to full text]

The importance of knowledge in organizations has been steadily growing. Traditional economies focused on land, labour, and capital as their main production factors, and saw knowledge as external to the economic process. Over the last few decades, economists have started discussing the role of knowledge and technology in economic growth. The Resource-Based View of the firm explains the contribution of resources and capabilities of the firm to accomplish sustainable competitive advantage. As an extension of this view, the Knowledge-Based View of the firm suggests that knowledge is the basic economic resource, which explains an organization's sustainable competitive advantage. This view argues that in the knowledge-based economy, management of productivity of the knowledge-worker is the crucial challenge for growth and development. Organizational Capabilities are important for enhancing the competitive advantage and performance of the firms. However, the relationship between Organizational Capabilities and Knowledge-Worker Productivity have not previously been empirically examined. The current research, through Knowledge-Based View of the firm, examines the issue of effective knowledge integration from the perspective of Organizational Capabilities. This perspective suggests that effective knowledge integration improves the capabilities of an organization, which enhances the factors influencing the productivity of the knowledge-worker. Knowledge Integration Mechanisms were studied using four variables: Rules and Directives, Sequencing, Routines, and Group Problem-Solving. All these four variables were hypothesized to positively influence the three forms of Organizational Capabilities, namely Local Capability, Architectural Capability, and Process Capability. Then, the effect of these Capabilities on the Factors of Knowledge-Worker Productivity was examined. These factors were identified as Task Clarity, Autonomy, Innovation, Learning, Quality, and Value Addition. Through analysis of surveys collected from over three hundred knowledge professionals, this research empirically models and uncovers key aspects of these constructs. The results provide a basis for understanding the knowledge-based theory of the firm, which postulates that knowledge integration is the primary role of the firm. The data was analyzed using Partial Least Squares Structural Equation Modeling. This method was chosen because it allows the analysis of all the relationships simultaneously. From the analysis of data collected, results of this research suggests that Process Capability has got maximum influence on the Factors of Knowledge-Worker Productivity; and Group Problem-Solving, as a Knowledge Integration Mechanisms, was found to be most significant in the development of Organizational Capabilities. These results conform to those reported in the literature, that is improved Factors of Knowledge-Worker Productivity is dependent on Organizational Capabilities, which are enhanced by effective Knowledge Integration Mechanisms. Overall, this thesis expands the Knowledge-Based View of the firm by integrating the above mentioned three constructs. This integrated view provides insights on the significance of knowledge integration and illustrates how firms develop a set of capabilities that can improve the Factors of Knowledge-Worker Productivity. The findings from this research can be used to develop sound strategies for effective leverage of Knowledge Management, ensuring organizational development.