Abstract Title: Coach, vän eller både och? – en kvalitativ studie om coachning inom arbetslivet Authors: Jonas Näslund & David Öhrling Tutors: Ulla Moberg & Larsåke Larsson Purpose The purpose of this thesis is to examine how coaching in working life serves, aiming to find what influences the interaction between coach and client. To seek to answer the purpose we raised a number of research questions which discussed, among other the coach's intentions and the parties' relationship. Theories This thesis is based on a number of different theories, where the Leader-member Exchange Theory is considered the main theory. LMX is used when studying the relationship between a manager and an employee. Other theories used in this thesis are for example the Social exchange theory and one-on-one-coaching. Method The methods used in this thesis are semi-structured interviews, observations and recordings of coaching sessions. The interviews were conducted before and after three different coaching sessions. The participants were one coach and three clients, who all work at Tele Coaching, a company which offers manager and employee coaching. The recordings were transcribed and analyzed using a content analysis. Results The result shows that there is a difficult balance between the coach’s role as an expert and as a colleague and friend. How well the coach manages to handle this balance is crucial for the outcome of the coaching session. A strong relationship between coach and client can affect the coach’s possibilities to communicate a message to the client. The coach may withhold feedback, which he or she normally wouldn’t, in fear of damaging the relationship. Another risk is that the client doesn’t see the coach as an authoritarian. To prevent these risks we suggest that an external coach should be used when possible. Keywords Coaching, Leader-member Exchange theory, Qualitative interviews, Relationship, Coach, Client, Positioning, Communication.

This longitudinal study evaluates the role of a follower's self-concept and implicit leadership theories on the interpretation of transformational leadership behaviors and the development of leader-member exchange. Leadership behaviors were hypothesized as antecedents to leader-member exchange. The hypotheses draw upon the social cognition theory of self-verification. Implicit leadership theories were evaluated as absolute differences between actual and recognized leadership behaviors. Both implicit leadership theories and self-concepts were tested for moderation of the leadership behaviors and leader-member exchange. Additional dependent variables included turnover intentions, organizational identification, and perceived organizational support. A key contribution of this research is the application of these variables to new organizational entrants. Two-hundred and ten new followers at a single organization completed three surveys upon organizational entry, 30 days post hire, and approximately 90 days post hire. Structural equation modeling was utilized to conduct confirmatory factor analyses and the development of the measurement and structural models. Leadership behaviors were significantly related to the development of leader-member exchange. Leader-member exchange also fully mediated the leadership behaviors. The collective and relational self-concept levels were correlated with leader-member exchange but failed to reach significance in the full structural model. Implicit leadership theories and absolute difference scores were significantly related to leader-member exchange development. Neither the self-concept nor implicit leadership theories moderated the relationship between leadership behaviors and leader-member exchange. Leader-member exchange had significant effects on all of the outcome variables.

Relationen mellan elev och lärare i grund- och gymnasieskolan och dess betydelse för eleverna är ett stort forskningsområde, motsvarande relation i högre utbildning har dock inte undersökts i samma omfattning och särskilt inte utifrån Leader-Member exchange teorin. Syftet med denna studie var att med hjälp av intervjuer identifiera, belysa och analysera tidigare studenters upplevelser av student-lärarrelationen utifrån LMX-teorin. Studien har en kvalitativ ansats med semistrukturerade intervjuer. Respondenterna har tidigare genomfört en distansutbildning inom det samhällsvetenskapliga området. Av resultatet framgår att respondenterna har något skilda upplevelser av student-lärarrelationen och att behovet av en god och nära relation med lärarna varierar, men att den i huvudsak upplevts som positiv och betydelsefull för bland annat respondenternas motivation. Däremot upplever respondenterna att distansformen utgör ett hinder för att skapa dessa relationer samt att de inte får bli för nära då studenten befinner sig i beroendeställning. Resultatet bekräftar till stor del tidigare forskning på området. Fortsatt forskning kring student-lärarrelationen ur ett LMX-perspektiv, under en längre tidsperiod och med fler deltagare skulle kunna bidra till ökad förståelse för hur dessa relationer skapas och utvecklas över tid samt vilken betydelse dessa har för studenterna, särskilt för distansstudenter. / <p>Betygsdatum 2021-06-07</p>

This study investigates the impact that certain constructs of Leader Member Exchange (LMX) between supervisors and shop floor workers of South African manufacturing firms have on the willingness of the shop floor workers to introduce new ideas. In particular, the constructs; trust, development of skills and inclusion of the worker is examined. Since shop-floor workers are intimately involved with their day to day operations and work at the coalface, the ideas recommended by these individuals are suggested to often be antecedents of innovation. By gaining an understanding of the relationship between the aforementioned LMX constructs and the willingness of shop floor workers to introduce new ideas, certain modes of behavioural interaction can be implemented in order to enhance shop floor innovation. It is argued that such strategic intervention in turn will result in shop floor innovation as a source of competitive advantage for an organisation.The primary data was collected through physical interviews using a questionnaire that addresses all the mentioned constructs. All of the 50 dyads were usable in the correlation and regression models run. The outcome of this research supports the literature that trust and inclusion are positively correlated with the willingness of shop floor workers to introduce new ideas. Notably was the extent to which workers and supervisors perceived levels of worker inclusion differently. The regression analysis reveals that some of the willingness of workers to introduce new ideas can be explained by the presence of all three explanatory variables namely, trust, development and inclusion. The research has shown that trust contributes to willingness of workers to introduce new ideas, but in contrast to literature, development has a negative impact. The results provide insight into the relationships between these constructs and the willingness of shop floor workers in South African manufacturing firms to introduce new ideas. / Dissertation (MBA)--University of Pretoria, 2012. / Gordon Institute of Business Science (GIBS) / unrestricted

<p>Ova disertacija pruža uvid u strukturu povezanosti LMX&nbsp; razmene, emocionalne inteligencije&nbsp; i&nbsp; prosocijalnog pona&scaron;anja (iznad okvira radnih uloga, unutar okvira radnih uloga i kooperativnosti) zaposlenih na rečnim kruzerima.&nbsp; Anketno istraživanje je sprovedeno na uzorku od 270 zaposlenih na 12 luksuznih kruzera koji&nbsp; krstare evropskim rekama. LMX&nbsp; razmena&nbsp;&nbsp; i emocionalna inteligencija su se pokazali kao prediktori prosocijalnog pona&scaron;anja izvan okvira radnih uloga, unutar okvira radnih uloga i kooperativnosti.&nbsp; Utvrđeno je medijatorno dejstvo LMX razmene na vezu između upravljanja emocijama i prosocijalnog pona&scaron;anja unutar radnih uloga, pri čemu LMX razmena umanjuje uticaj upravljanja emocijama na ovaj domen prosocijalnog pona&scaron;anja.&nbsp; Takođe, LMX razmena vr&scaron;i medijatornu funkciju na vezu između empatije i kooperativnosti pri&nbsp; čemu se uticaj empatije umanjuje. Zaključno, utvrđeno je&nbsp; medijatorno dejstvo LMX razmene na vezu između samosvesti i kooperativnosti pri čemu LMX razmena umanjuje uticaj samosvesti.&nbsp; Na osnovu ovih rezultata, prikazan je praktični i naučni doprinos istraživanja.</p> / <p>This research provides an insight into the relationship structure of LMX exchange,&nbsp; emotional intelligence, and prosocial service behavior (extra-role, in-role behavior and cooperativeness) of employees in cruise industry. The survey was conducted on a sample of 270 respondents employed on twelve luxury river cruise ships that cruise European rivers.&nbsp;&nbsp; LMX exchange and emotional intelligence&nbsp; turned out to be predictors of extra-role, in-role behaviour and cooperativeness, whereby LMX has a mediating function on the relation between&nbsp; between the management of emotions and in-role behavior,&nbsp; where LMX reduces the impact of management of emotions. Also, LMX exchange&nbsp; has a mediating function on the relation between&nbsp; the empathy&nbsp; and cooperation whereby the influence of empathy is reduced. In conclusion, it was found that LMX exchange has a mediating function on the relation between&nbsp; the self- awareness and cooperation whereby LMX exchange reduces the impact of self-awareness. Based on these findings, both managerial and research implications are presented.</p>

AbstractPersonalomsättning i svenska förskolor har ökat kraftigt under de senaste åren. Forskning visar att hög personalomsättning kan påverka negativt när det kommer till barns utveckling och lärande. Syftet med föreliggande examensarbete är att undersöka faktorer för personalomsättning i Malmös förskolor under en viss period. Vad är det som leder till att det hela tiden sker personalbyte i förskolans värld? Dessutom undersöks huruvida personalomsättningen skiljer sig mellan två olika stadsdelar i Malmö. Studiens forskningsmaterial har samlats genom en kvalitativ forskningsmetod där en enkätundersökning med några frågor gjordes på ett antal utvalda förskolor, i två olika stadsdelar i Malmö. Det empiriska materialet har analyserats med hjälp av en ledarskapsteori, leader-member exchange theory. Resultatet av föreliggande studie visar att personalomsättning alltid har funnits i svenska förskolor men den har ökat under senaste åren. Det kan finnas åtskilliga faktorer för personalomsättning i förskolan men en svag och/eller dålig relation till ledningen, arbetstillfredställande, privata faktorer såsom lön och närhet till hemmet samt arbetsförhållanden är de största anledningar som leder till personalomsättningen i Malmös förskolor.

The purpose of this study was to identify the impact of interpersonal working relationships on employees' justice perceptions and the effects of those perceptions on employees' work-related attitudes and behavior in the hospitality industry. This study examined the mediating role played by distributive and procedural justice in linking leader-member exchange and job satisfaction, organizational commitment, and turnover intentions in the hospitality industry. The model was evaluated using structural equation modeling (SEM). The results indicated that distributive justice had a direct positive influence on job satisfaction and was negatively related to turnover intentions. Distributive justice was also found to have a strong impact on procedural justice. Procedural justice had a direct positive influence on job satisfaction. However, procedural justice was negatively related to organizational commitment, and was positively associated with turnover intentions. Thus, distributive justice played a more vital role in employees' work-related outcomes than did procedural justice. This study also indicated empirical evidence of the impact of interpersonal working relationships on employees' justice perceptions. That is, the quality of interpersonal working relationships promoted employees' perceptions of fairness. Therefore, both distributive and procedural justice played a vital mediating role in the relationships among LMX, and job satisfaction, organizational commitment, and turnover intentions. This study provides guidelines to help managers better understand how to reduce employee turnover, increase job satisfaction and organizational commitment, and make better decisions about outcomes and procedures for their employees. / Ph. D.

Approximately 70% of change initiatives fail to achieve the anticipated outcomes, and resistance to change is continuously cited in the literature as 1 of the most common reasons for change failure. Researchers know that emotions play a role in change but do not know how emotional intelligence affects the relationship between leader-member exchange and reactions to change. Grounded in Oreg's multidimensional resistance-to-change model, leader-member exchange theory, and emotional intelligence theory, the purpose of this study was to narrow the gap in knowledge of how emotional intelligence influences the relationship between leader-member exchange and resistance to change. A correlational, cross-sectional design was employed with a nonpurposeful sample of 349 research administrators, and data analysis was completed through hierarchical multiple regression and the Hayes PROCESS macro. Significant negative correlations were found between (a) leader-member exchange and resistance to change and (b) emotional intelligence and resistance to change. Emotional intelligence was not found to have an expected moderating effect on the relationship between leader-member exchange and resistance to change. The findings indicated that employees are less likely to resist change when they perceive a higher quality relationship with their supervisor and have a higher level of emotional intelligence. The results of this study can be used to inform organizational leaders of the need to incorporate training on building high-quality relationships and emotional intelligence in change management programs, thereby increasing the likelihood of achieving the organizational goals intended by the change.

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This study examined the relationship between subordinates perception of the quality of leader-member exchange (LMX) relationship, dyadic demographic factors and turnover intent in rehabilitation agencies. The sample consisted of 152 direct care employees that work with individuals with disabilities at rehabilitation organizations in the state of Illinois. In particular, the focus was on determining the best fit model that predicts turnover intent among quality of LMX, dyadic age, gender, educational level, ethnicity and duration and their two-way interactions with LMX. Participants were asked to complete the team Leader-Member Exchange scale (LMX-SLX), Turnover Intent Scale (TIS) and a demographic questionnaire. Results of the regression analysis showed that LMX significantly predicted turnover intent, β = -.272, t=-3.298, Sig. F Change = .001. None (dyadic educational level, β = -.146; dyadic ethnicity, β = .068; dyadic gender, β = .100; dyadic duration, β = -.076) of the demographic factors except dyadic age, significantly predicted turnover intent (Sig. F Change = .112). Dyadic age, β = .258, t= 2.502, p= .014 was a significant predictor, although the overall model was not significant. All (dyadic educational level_LMX, β = -.60; dyadic ethnicity_LMX, β = .037; dyadic gender_LMX, β = -.130; dyadic age_LMX, β = .071; dyadic duration_LMX, β = .071), of the interactions significantly predicted turnover intent, although the overall model was not significant. In addition, implications, limitations and delimitation, and recommendations for future research are discussed.