Orientadores: Flávio Vasconcelos da Silva, Jones Erni Schmitz / Dissertação (mestrado) - Universidade Estadual de Campinas, Faculdade de Engenharia Química / Made available in DSpace on 2018-08-27T17:33:20Z (GMT). No. of bitstreams: 1 Silva_BrunoFirminoda_M.pdf: 5897961 bytes, checksum: ac5990dc3d98f600c8592ed2ea843e04 (MD5) Previous issue date: 2015 / Resumo: Os processos químicos apresentam dinâmicas complexas devido a presença de reciclos, integrações energéticas e diversas operações unitárias interconectadas, gerando problemas de interação entre as variáveis e dificultando um efetivo controle do processo. Metodologias de controle global ou plantwide buscam estabelecer sistemas de controle contemplando a planta química como um todo, porém, geram mais de uma solução de controle. Este trabalho propõe avaliar diferentes estruturas de controle global para uma mesma planta química através do uso de indicadores chave de desempenho (KPI ¿ Key Performance Indicator) para o processo, determinando assim qual sistema de controle melhor atende aos objetivos estratégicos da indústria. Como caso de estudo simulou-se uma planta típica para a produção de biodiesel através dos softwares Aspen Plus e Aspen Plus Dynamics. O processo implementado busca representar a produção do biocombustível obtido na transesterificação do óleo de soja com metanol, por meio da rota de catálise alcalina e homogênea. Para simulação dinâmica do processo, utilizaram-se dois conjuntos de controladores obtidos da metodologia de controle global heurística, configurando-se duas propostas de controle para o processo. Para avaliação das propostas de controle, utilizaram-se indicadores chave de desempenho representativos do processo global. O indicador DDS (Dynamic Disturbance Sensitivity), o qual relaciona o acúmulo molar total dos componentes ao longo do tempo, e um indicador que relaciona os custos de matérias-primas foram utilizados. Ambos indicadores, permitiram uma visualização do desempenho dos controladores de modo global e a auxiliaram na escolha do melhor conjunto de malhas de controle para o processo / Abstract: Chemical process have complex dynamics behaviors due to the presence of recycle streams, heat integration and several unit operations interconnected, leading to interaction problems among variables and making difficult to do an effective process control. Plantwide control methodologies aim to establish controls systems for entire chemical plants; however, it is possible to obtain different control solutions. This work proposes an evaluation of different Plantwide control structures for a specific process using Key Performance Indicators (KPI) and determinate which structure best meets the industry strategic goals. As a case study, it was implemented a simulation of a typical biodiesel process in Aspen Plus and Aspen Plus Dynamics. The process implemented intended to represent the production of biofuel obtained from the transesterification of soybean oil with methanol and homogeneous alkaline catalysis as chemical route. For dynamic simulation of the process, two sets of controllers obtained using global control heuristic methodology were used to control the process, setting up two proposals of control for biodiesel production. Key performance indicators of the overall process were used to evaluate the control proposals, such as the DDS indicator (Dynamic Disturbance Sensitivity), which presents the total molar accumulation over time, and an indicator that presents the raw material costs also over time. Both indicators allowed a view of the controllers global performance and aided in choose the best set of control loops for the process / Mestrado / Sistemas de Processos Quimicos e Informatica / Mestre em Engenharia Química

Orientador: Renata Cardoso Magagnin / Resumo: A praça tem um significado importante na história das cidades brasileiras, pois reflete a cultura e os costumes da sociedade ao longo dos anos. Como elemento de convívio e de integração do espaço urbano, deve promover o encontro, a diversidade e a circulação segura e eficiente. Formada por elementos morfológicos e aspectos positivos e negativos, os diferentes tipos de configuração espacial e composição podem influenciar na qualidade espacial e permanência dos usuários nesse local. Entender como esses elementos são percebidos tanto por pesquisadores quanto pelos usuários pode ser o primeiro passo para identificar quais elementos físicos e morfológicos podem contribuir, ou não, para a escolha dos usuários em permanecer e usufruir desse local. Neste contexto, o objetivo desta pesquisa é propor um instrumento para avaliar a qualidade espacial de praças, a partir dos elementos físicos e morfológicos que compõe quatro planos bidimensionais da praça e de seu entorno imediato (praça, calçada, rua e fachada) e que envolvem os usuários no espaço público. A metodologia consiste na aplicação de multimétodos, sendo o instrumento composto por quatro fases de avaliação: (i) análise dos aspectos físicos dos planos bidimensionais que envolvem os usuários (praça, calçada, rua e fachada), por meio de indicadores de desempenho e um índice denominado Índice de Qualidade Espacial de Praças (IQEP); (ii) análise da influência da forma, dos aspectos e elementos morfológicos da praça e de seu entorno ... (Resumo completo, clicar acesso eletrônico abaixo) / Abstract: The square has an important significance in the history of Brazilian cities because it reflects the culture and customs of the society over the years. As an element of relief and integration of the urban space, it must promote meeting, diversity, safe and efficient circulation. Formed by morphological elements and positive and negative aspects, the different types of spatial configuration and composition can influence the spatial quality and permanence of users in that location. Understanding how these elements are perceived by both researchers and users can be the first step in identifying which physical and morphological elements may or may not contribute to the users' choice to stay and enjoy this place. In this context, the objective of this research is to propose an instrument to assess the spatial quality of the squares, from the physical and morphological elements that make up four two-dimensional planes of the square and its immediate surroundings (square, sidewalk, street and facade) and that involve users in the public space. The methodology consists of the application of multimethod, being the instrument composed of four evaluation phases : (i) analysis of the physical aspects of two-dimensional plans that involve users (square, sidewalk, street and façade), through performance indicators and an index called the Spatial Quality Square Index (in Portuguese Índice de Qualidade Espacial de Praças - IQEP); (ii) analysis of the influence of shape, aspects and morphologi... (Complete abstract click electronic access below) / Mestre

Performance management of engineering education emerges from the need to assure proper training of future engineers in order to meet the constantly evolving expectations and challenges for the engineering profession. The process of accreditation ensures that engineering graduates are adequately prepared for their professional careers and responsibilities by ensuring that they possess an expected set of mandatory graduate attributes. Engineering programs are required by accreditation bodies to have systematic performance management of their programs that informs a continuous improvement process. Unfortunately, the vast diversity of engineering disciplines, varieties of information systems, and the large number of actors involved in the process makes this task challenging and complex. We performed a systematic literature review of jurisdictions around the world who are doing accreditation and examined how universities across Canada, US and other countries, have addressed tool support for performance management of engineering education. Our initial systematic approach for tool supported performance management evolved from this, and then we refined it through an iterative process of combined action research and design science research. We developed a prototype, Graduate Attribute Information Analysis (GAIA) in collaboration with the School of Electrical Engineering and Computer Science at the University of Ottawa, to support a systematic approach for accreditation of three engineering programs. This thesis contributes to research on the problem by developing a systematic approach, a tool that supports it, a set of related data transformations, and a tool-assessment checklist. Our systematic approach for tool-supported performance management addresses system architecture, a common continuous improvement process, a common set of key performance indicators, and identifies the performance management forms and reports needed to analyze graduate attribute data. The data transformation and analysis techniques we demonstrate ensure the accurate analysis of statistical and historical trends.

Title: Key Performance Indicators - Refine, adjust or remove Level: Final assignment for bachelor's degree in business administration. Author: Isabelle Nilsson and Maria Bäckström  Supervisor: Niklas Bomark Date: Autumn - 20  Aim: The aim of this study is to seek understanding of how the change process of KPIs works and whether information asymmetry and conflicts of interest can arise in the interaction between managers and group leaders in process. Method: The study is based on a qualitative research design and an interpretive hermeneutic research methodology. The empirics are collected through semi-structured interviews with managers and group leaders in a fintech company. A total of 4 managers and 5 team leaders have contributed to the content of the empirics. Secondary data have been collected from previous scientific research. The analysis is structured according to themes that have been compiled based on our research questions as well as collected data from previous research and empirics. Result & Contribution of the thesis: We have come to the conclusion that the process of changing KPIs goes through four different phases; 1. Problems are identified, 2. Measures are taken, 3. Delegation and 4. Evaluation. In connection with this, we have seen that conflicts of interest and/or information asymmetry can arise between managers and group leaders, which should be taken into account in the change process. The study has also found that conflicts of interest may in themselves cause a need to change KPIs. Suggestion for future research: - A longitudinal study could contribute to a deeper understanding of the changing process, by looking at the phenomenon for a longer time and doing repeated analyzes to detect any deviations or patterns. - The possibilities of the study could be broadened by not only measuring the end goal but also the ongoing process in sales, and for example look at factors such as customer satisfaction, returning customers or customer recommendations and references.

Rural energy access has been a persistent issue in India causing the country to become one of the most energy poor nations of the world. Despite the launch of several heavily funded programs for the provision of electricity and modern fuels to rural areas, majority of the country‘s village households remain neglected and deficient in energy. Calls have been made for the reconstruction of policies, programs and institutional frameworks that engage in dispersion of energy to the rural poor. Such policies, programs and institutional frameworks vary across different states within India. These differences need to be understood in depth to formulate suitable mechanisms for energy access. In particular, social and economic aspects of energy access need to be studied to overcome barriers in providing energy to the rural poor. This study discerns how different states are performing in terms of providing sustainable energy access to rural people. It conducts an analysis of the socio-economic sustainability of energy access to the rural household in six states of the country (Andhra Pradesh, Himachal Pradesh, Maharashtra, Punjab, Rajasthan and West Bengal) over the course of two time periods(1996-2002, 2005-2011), with the aid of key performance indicators. Results indicate that all the states have improved their energy access conditions over the past few decades. However, the rates of growth are vastly different and some states still continue to remain highly inadequate in their performances. Punjab has consistently been the most successful state while West Bengal continues to be the most energy-poor state despite a reasonable growth in energy sustainability. The possible reasoning behind these disparities could be dissimilarity in economic development between the states, size and population density of the states, isolation of villages and ineffectiveness and inequity of subsidy schemes. These needs further exploration at individual state level. Transition to less-expensive and easily installable renewable technologies, communicating benefits of modern energy to rural population and channeling subsidies towards lower income groups can improve reach of modern energy towards the rural poor of India.

This study explores the consequences for a historically black university (HBU) of the South African state’s focus on routine and strategic quality evaluation within a policy framework that views higher education as a lever for social change and economic development. It analyses the changing nature of academic work and probes the motivations and understandings of institutional managers and academics in an attempt to explain their responses to policy requirements. The theory of the Evaluative State is employed to examine the nature and consequences of overzealous responsiveness by a historically black university in transition in South Africa. It suggests that the changing relationship between state and university is characterised by contradictions and ambivalence, a result of the interplay between a strong sense of loyalty to the state on the one hand and a recognition of the failure of the state to recognise and reward achievements valued by the HBU. This study suggests that state steering, through the use of output evaluation and efficiency-directed performance indicators, has resulted in failure to achieve central policy goals of development, equity and social justice. The study is guided by one main research question: How do academics in a historically black South African university in transition engage with and implement internal and external quality assurance processes and policies? The literature review reveals significant gaps in understanding the consequences of the rise of the Evaluative State in higher education. A major limitation has been a lack of focus on higher education systems in developing countries and on the consequences of imposing neo-liberal frameworks upon local realities which require redress to remedy historically constructed economic and social disadvantage. The descriptions of academics and institutional managers that emerge in this study highlight stark differences between the two groups in perceptions of and approaches to quality improvement and university work. Significantly, institutional history, context and mission emerge as strong factors shaping academics’ and managers’ responses to change, factors that have largely been disregarded by state policy which focuses more on output achievement than on input variables. / Thesis (PhD)--University of Pretoria, 2010. / Education Management and Policy Studies / unrestricted

Idag redovisar många företag nyckeltal i deras årsredovisning för att tillgodose årsredovisningslagens krav på rättvisande bild. I Sverige tillhör 97 procent av dessa företag småföretag, som inte är undantaget för kravet när de är aktiebolag. Därför syftar denna studie att undersöka skapandet och användandet av nyckeltal i småföretag för att ta reda på vilka nyckeltal de använder, hur och varför de använder dem nyckeltalen, och deras tankar om detta verktyg. En kvalitativ metod med deduktiv tillvägagångssätt har använts i denna studie. Empirin samlades från ägarna av fem småföretag som befinner sig i Västra Götaland i Sverige genom en semi-strukturerad intervju. Företagen som har undersökts är aktiebolag med max 49 anställda. Olika källor har använts för att få mer information om företagen och årsredovisning. Resultatet visar att småföretagare använder nyckeltal. De använder nyckeltal som redan finns i deras årsredovisning. Trots kunskapsbristen om detta verktyg bland småföretagare, finns det företag som har skapat egna nyckeltal, dvs. direkta nyckeltal, och använder dem regelbundet i verksamheten. Det visar också att inte alla småföretag använder nyckeltal som underlag för mål och strategier eller för att implementera en strategi. Det är för att de kan generera en strategi även utan att använda detta verktyg men ändå lyckas med målet. Som de säger, finns det andra framgångsfaktorer. Kunskap spelar inte så stor roll hos småföretagare då det finns redovisningskonsulter som hjälper dem med att ha koll på deras ekonomi och därmed få kontroll på finansiella situationer. För att göra resultatet generaliserbart, kan man göra en utökad studie med fler företag och intervjuer, eller att komplettera denna studie med en kvantitativ metod. Det kan också vara en fördel att intervjua småföretag med deras redovisningsbyrå för att få båda perspektiv om ämnet då inte alla småföretagare har kunskaper om ämnet. Uppsatsen är skriven på svenska. / To comply with the requirement of the accounting on fair reporting, many companies today are including financial key ratios and/or key performance indicators on their annual reports. In Sweden, 97 percent of these businesses are small companies. These companies as long as they are incorporated are not an exemption. Therefore, this research paper aims to explore the creation and use of financial key ratios and/or key performance indicators in small incorporated companies to find out what financial key ratios and/or performance indicators they are using, how and why they are using them, and what they think of this tool. In this study, a qualitative method with a deductive approach has been used. The empiricism was gathered from the owners of five small companies located in Västra Götaland of Sweden through a semi-structured interview. All participating companies are incorporated with maximum of 49 workers. Other resources have also been used to get more information about the companies and their financial reports. The result shows that all participating companies are using financial key ratios and/or key performance indicators. They are using financial key ratios and/or key performance indicators that they have in their financial reports. Despite the lack of knowledge about this tool among small business owners, some companies have created their own key performance indicators and use them on a regular basis. It even shows that not all small companies are using financial key ratios and/or key performance indicators as a fundament for goals and strategies or to implement a strategy. This is because; small businesses can generate a strategy even without using this tool and still succeed with their goals. As they said, there are other factors that they consider have contributed to their success. In terms of knowledge, it really doesn’t matter that much because there are accounting firms that are helping business owners in managing their economy and gaining control on their financial situations. For the result to be generalized, it is recommended to make an extended study of more companies and interviews, or complete this study with a quantitative method. It may also be an advantage to interview small companies with their accounting firms to get both perspectives on the subject since not all small business owners have knowledge about the subject. This research paper is written in Swedish.

[pt] Como mercados e cadeias de suprimentos seguem em constante adequação, o monitoramento e o acompanhamento da evolução de fornecedores surgem como importantes ferramentas no controle de desempenho. Consideradas essenciais, tais ferramentas garantem o melhor equilíbrio entre o serviço contratado e o realizado pelos fornecedores, configurando o atual perfil de gestão logística de qualidade implementado nas organizações. Neste contexto, o sistema de medição de desempenho de fornecedores (SMDF) revela-se com destaque no ambiente corporativo. Apesar da literatura em geral reforçar a importância do papel da tecnologia de informação (TI) no SMDF, ela dedica pouca atenção ao desenvolvimento de um SMDF com ausência de ferramentas sofisticadas de TI. No entanto, essa dissertação vai trazer uma nova percepção sobre o papel da TI no SMDF ao apresentar um estudo empírico onde as ferramentas sofisticadas de TI não foram imprescindíveis na criação de um SMDF eficiente. O objetivo do estudo de caso realizado foi mostrar um modelo de SMDF bem-sucedido implementado no departamento de logística sem contar com ferramentas de TI sofisticadas para a geração das avaliações de desempenho. Essa avaliação foi possível por meio de entrevistas realizadas com o CEO de logística e Supply Chain, com funcionários do departamento de logística, de departamentos correlacionados e de transportadoras contratadas, para obter percepções sobre SMDF vigente na organização. Os resultados da pesquisa confirmam que, mesmo sem o uso de uma TI onerosa e sofisticada, a filial alcançou a excelência e o reconhecimento global dentro da organização. Assim, ficou evidenciada a viabilidade de melhoria no planejamento e no monitoramento na cadeia de suprimentos sem o uso de TI sofisticada. Desta forma, os gestores podem ser beneficiados -na busca de melhorias na gestão logística de forma menos onerosa, garantindo a confiabilidade no processo de avaliação de desempenho de fornecedores e propiciando vantagem competitiva. / [en] As markets and supply chains need to be constantly adapted to the business environment, constant and close monitoring of the evolution of suppliers development emerges as an important tool in performance control. Considered essential, these tools help to ensure the best balance between the hired service and performance provided by the suppliers, which shapes the current profile of quality logistics management implemented by many organizations. In this context, the performance measurement system (PMS) is highlighted with great prominence in the corporate environment. Although the literature in general reinforces the importance of the role of information technology (IT) in a PMS, it ends up devoting little attention to the development of a PMS in the absence of sophisticated IT. However, this dissertation will bring a new insight into the role of IT in SMDF, by empirically presenting an example where sophisticated IT tools were not essential in creating an efficient PMS. The objective of the case study carried out was to show a successful SMDF model implemented in your logistics department without relying on sophisticated IT tools to generate performance reviews. The research was possible through interviews conducted with the Logistics and Supply Chain CEO, with employees of the logistics department, correlated departments and contracted carriers, to obtain insights into the current SMDF in the organization. Research results confirm that even without the use of expensive and sophisticated IT, the branch has achieved excellence and global recognition within the multinational organization. Thus, it was evidenced the feasibility of improving planning and monitoring in the supply chain without the use of sophisticated IT. In this ways, managers can benefit from the findings obtained by seeking improvements in logistics management in a less costly manner, improving reliability in the performance evaluation process of suppliers and providing a guarantee of competitive advantage.

Semi-autonomous revenue authorities (ARAs) have been established all over the world as a distinctive institutional model outside the traditional public service aimed at enhancing tax administration, and thereby raising tax revenues. In order to boost the robustness of their operations, substantial expenditures have gone towards modernising ARAs. Expenditures have been guided by medium-term corporate-wide plans, and the results monitored, assessed and reported using performance measures. Performance measurement has proved challenging for ARAs to implement and sustain in practice. Some of the challenges evolve around weak capacity, implementation costs, issues to do with quantification, competing demands from a wide range of constituents, the inappropriate selection of measures and a bias towards performance measures that focus on finances. As a means for enhancing performance measurement, there are practices, lessons and theoretical perspectives that can be discerned from the broadspectrum of literature on performance measurement in the public sector and ARAs from around the world. This thesis explores how performance measurement in African ARAs can be more strategic, efficient and effective by ascertaining which key factors shape its adoption. The research focuses on the in depth study of three ARAs in Sub Saharan Africa, involving a combination of structured interviews with internal and external stakeholders, the administration of a survey instrument and review of ARA documents. The final chapters of the thesis deploy fuzzy set logic techniques to identify and test the significance of various causal conditions in the adoption of performance measurement in ARAs, as a plausible answer to the research question.

Företagens tillväxt har resulterat i en ökad mängd data som kräver analys och därmed uppkommer utmaningar för hantering och analys. För att stödja företagens mål har Enterprise Architecture (EA) utvecklats som ett ramverk. Dessutom har begreppet Technical Debt (TD) uppkommit för att bistå i beslutsfattande om hur begränsade resurser ska investeras och identifiera eventuella nackdelar med befintliga designbeslut. För att inkludera både tekniska och affärsrelaterade aspekter har begreppet Enterprise Architecture Debt (EAD) introducerats. Trots att EAD har börjat bli mer välkänt saknas för närvarande fastställda gränsvärden för mätning och hantering av konceptet. Detta gör det svårt för organisationer att erhålla en klar uppfattning om sin skuld och prioritera lämpliga åtgärder. Mot denna bakgrund har syftet med denna uppsats varit att definiera gränsvärden för Enterprise Architecture Debt Measurements (EADM) för att underlätta för organisationer att förstå omfattningen av sin skuld och därigenom kunna prioritera åtgärder på ett bättre sätt. För att uppnå detta har en kvalitativ forskningsansats använts i studien, där data har samlats in genom semistrukturerade intervjuer med EA-experter. Genom att lägga fokus på deltagarnas synpunkter och åsikter syftar studien till att bidra till kunskapen om EAD och dess mätvärden. Resultaten visar på en stark vilja bland EA-experter att anpassa och förbättra mätning och hantering av EA inom organisationer. Förändringsarbete betraktas som nödvändigt för att uppnå effektivitet och relevans inom EA, där kostnadsaspekter spelar en betydande roll vid beslutsfattande. Studien undersöker även möjligheten att fastställa kvaliteten på mätningar inom EA. Respondenterna uttrycker en positiv inställning till standardisering av EAD, samtidigt som de betonar utmaningar med att tillämpa generella mätetal. Studien framhäver vikten av flexibilitet och kontinuerlig anpassning för att utveckla meningsfulla och användbara mätvärden som effektivt kan bedöma kvaliteten inom EAD. Slutsatsen i studien blev att fastställandet av kvaliteten på mätetal är möjligt i de sammanhang där organisationerna visar en vilja att påta sig de kostnader som kan uppstå vid utvecklingen av sådana mätetal och att kvaliteten endast kan fastställas när mätetalen är anpassade efter organisationen. / The growth of companies has resulted in an increased amount of data that requires analysis, posing challenges for its management and analysis. To support the goals of companies, Enterprise Architecture (EA) has been developed as a framework. Furthermore the concept of Technical Debt (TD) has emerged to assist in decision-making regarding the allocation of limited resources and identifying potential drawbacks of existing design decisions. To encompass both technical and business-related aspects, the concept of Enterprise Architecture Debt (EAD) has been introduced. Despite EAD gaining recognition, there are currently no established thresholds for measuring and managing this concept. This poses difficulties for organizations to gain a clear understanding of their debt and prioritize appropriate actions. Against this backdrop, the aim of this thesis has been to define thresholds for Enterprise Architecture Debt Measurements (EADM) to facilitate organizations' understanding of the extent of their debt and enable better prioritization of actions. To achieve this, a qualitative research approach has been employed, with data collected through semi-structured interviews with EA experts. By focusing on participants' perspectives and opinions, the study aims to contribute to the knowledge of EAD and its metrics. The findings indicate a strong willingness among EA experts to adapt and improve the measurement and management of EA within organizations. Change efforts are seen as necessary to achieve efficiency and relevance in EA, with cost considerations playing a significant role in decision-making. The study also explores the possibility of determining the quality of EA measurements. Respondents express a positive attitude towards the standardization of EAD while highlighting challenges in applying generic metrics. The study emphasizes the importance of flexibility and continuous adaptation in developing meaningful and useful metrics that can effectively assess the quality within EAD. The conclusion of the study was that determining the quality of metrics is possible in contexts where organizations show a willingness to bear the costs that may arise in the development of such metrics, and that the quality can only be determined when the metrics are tailored to the organization's needs.