Bakgrund och forskningsfråga: Målstyrning är ett viktigt hjälpmedel för företag i deras strävan efter att följa sina strategier. Målstyrning kan ske genom användning av formella eller informella styrmedel, och ska anpassas efter varje enskilt företag. Traditionella affärsverksamheter har ofta som fokus att generera vinst och använder sig främst av formella styrmedel. Kreativa näringar har istället sitt fokus på kreativiteten, och använder sig främst av informella styrmedel. Kreativa företag har inte samma möjlighet att konkurrera på marknaden som traditionella affärsverksamheter, men den ekonomiska aspekten är fortfarande viktig då det är ett krav för deras fortlevnad. Flertalet kreativa näringar väljer att diversifiera sin verksamhet inom relaterade områden för att skapa en mer stabil ekonomi. Detta medför dock en utmaning i att behålla kreativiteten inom ett område, trots en diversifierad verksamhetsstruktur. Studiens övergripande forskningsfråga är: Hur håller kreativa företag, inom konstsektorn, med relaterat diversifierad verksamhetsstruktur samman hela organisationen genom målstyrning? Syfte: Syftet med denna studie är att beskriva hur kreativa företag med flertalet olika verksamhetsgrenar utformat sin målstyrning med hjälp av olika formella och informella styrmedel. Ytterligare ett syfte är att analysera vilka fördelar och nackdelar de olika styrmedlen skapar för företagen gällande deras målstyrning. Metod: Denna studie utgör en fallstudie av två kreativa näringar. Undersökningen utgår från en abduktiv forskningsansats med en kvalitativ forskningsstrategi. Den teoretiska referensramen är främst baserad på insamlat material från litteratur och vetenskapliga artiklar. Det empiriska materialet utgörs främst av ingående personliga intervjuer, samt viss information från hemsidor tillhörande de organisationer som deltar i denna studie. Slutsats: Kreativa näringar med relaterat diversifierad verksamhetsstruktur använder formella styrmedel för att styra de ekonomiska aspekterna och informella styrmedel för att styra kreativiteten och de anställdas beteenden. Denna målstyrning gör att de kan uppfylla både deras ekonomiska och konstnärliga mål och hålla samman sin relaterat diversifierade verksamhetstruktur. / Background and research question: Performance management is an important tool for businesses in their efforts to pursue their strategies. Performance management can be achieved through the use of formal or informal control instruments, and should be tailored to each individual company. Traditional businesses often have the focus to generate profit and primarily use formal control instruments. Creative industries have instead its focus on creativity, and primarily use informal control instruments. Creative companies do not have the same opportunity to compete in the market as traditional businesses, but the financial aspect is still important as it is a requirement for their survival. Most creative industries choose to diversify their business in related areas to create a more stable economy. However, this means a challenge to retain the creativity in one area, despite a diversified business structure. The study's overall research question is: How do creative businesses, in the arts sector, with a related diversified business structure hold together the entire organization through performance management? Objective: The purpose of this study is to describe how creative companies with several different branches of business activity have designed its performance management using different formal and informal control instruments. Another purpose is to analyze the advantages and disadvantages that the different control instruments create for companies concerning their performance management. Method: This study is a case study of two creative industries. The survey is based on an abductive research approach with a qualitative research strategy. The theoretical framework is mainly based on material collected from literature and scientific articles. The empirical material consists mainly of detailed personal interviews, as well as certain information from websites belonging to organizations involved in this study. Conclusion: Creative industries with a related diversified business structure are using formal control instruments to steer the financial aspects and informal control instruments to steer creativity and employee behavior. This performance management enables them to meet both their financial and artistic goals and hold together its related diversified business structure.

「沒有衡量，就無法進步」，績效管理已成為政府改革最核心的工作之一，績效經由客觀評量後，可以良性刺激更多的努力，以追求績效，規劃完善的績效管理制度，可以引爆組織潛藏的動力，落實組織的策略目標與遠景，但是設計不良的績效管理制度，亦可能成為組織的致命傷，把組織導向錯誤的策略方向。政府為達成一定之行政目的，設有不同性質之行政組織以推動政務，績效管理與績效評估亦應配合組織之特性而有所調整，依訴願法規定，各機關辦理訴願事件，應設訴願審議委員會，其具有準司法機關之特質，性質與一般行政機關不同，訴願機關的績效衡量指標應如何訂定，值得探討。 本研究以內政部為例，採用質性研究，藉由個案檢視與深度訪談，探討研究訴願機關績效評估的實施情形及評估指標的選定，並對訴願制度及訴願機關績效指標之設計提出建議，以期對內政部訂定訴願績效指標有所貢獻。 / 「Without measurement, there won’t be any possibilty of progress.」 Thus Performance Management has become a very core part of government reforms. By way of the subjective measurement, the performance can properly stimulate more efforts to look for a better performance. A well-planned Performance Management System can explode the potential power within the organization and accomplish its strategic target and vision. However, a Performance Measurement System with poor design can be fatal to the organization. It may lead the organization to a wrong strategic direction. In order to reach an administrative purpose, a government usually sets an official organization with various qualities to achieve its goals. Therefore, both Performance Management and Performance Evaluation should be adjusted to cope with the characteristics of different organizations. According to the law of appeals, every official department should set the Administrative Appeals Commission when it deals with any appeals case. Since the Administrative Appeals Commission has the feature as the Department of Justice, its quality differs from any other general administration. Thus it’s worthy to survey how to set the Performance Indicators and the Performance Measurement. With Qualitative Research Method, this research takes the Department of Home Affairs as an example. By using the methods of individual case examining and deeply interviewing, this research surveys how Administrative Appeals Commission carries out the Performance Evaluation and how it chooses its Evaluation Indicators. Moreover, besides providing some suggestions to the appeals system, this study proposes how to design the Performance Indicators for an appeals department. The research also hopes to have some dedication for the Department of Home Affairs to set its Appeals Performance Indicators.

<p class="MsoNormal" style="">The study shows the financial impacts on costs per student at academic module level, at departmental level, at faculty level, and at institutional level, thereby showing the effects of cross-subsidisation at all levels of management. The reports were developed in termsof the guidelines compiled in terms of Llewellyn's five levels of theorisation.</p> <p class="MsoNormal" style=""><span style="font-family: Garamond / "><o:p></o:p></span></p>

La performance d'un projet de conception de produits manufacturés est souvent caractérisée par un ensemble d'indicateurs qui ne repose pas uniquement sur la performance du produit mais sur celle du triptyque produit processus et organisation (PPO). L’utilisation d’indicateurs de performance dans un projet de conception ne peut être efficace que si les liens de traçabilité entre les données sont formalisés. Durant le cycle de conception, de très nombreuses spécifications PPO, également appelées spécifications projet, sont déployées dans un environnement de conception collaborative. Ce déploiement consiste à transférer les spécifications de niveaux de détail donnés vers des niveaux de détail plus affinés (transfert interniveaux) et depuis des vues globales vers des vues particulières (transfert intervues). Ce travail propose de caractériser ces deux mécanismes de transferts, déjà introduits pour les spécifications géométriques, à l’ensemble des spécifications projet. La formalisation et la généralisation de ces mécanismes de transferts ont été identifiées pour un ensemble de modèles pour la conception collaborative (un modèle produit, deux modèles processus (un pour le système décisionnel et un pour le système technologique) et un modèle organisation). Ces modèles constituent ainsi un environnement PPO. Le système décisionnel et le système technologique y sont décrits comme deux aspects du système de conception : l’un s’intéressant à l’organisation et aux processus, l’autre travaillant sur le produit même au travers d’un processus de conception. Les transferts de spécifications y sont ainsi illustrés. La mise en place de perturbations dans un scénario de conception de turbine haute pression permet de mettre en évidence les liens de traçabilité entre les spécifications ainsi que les impacts des perturbations et des solutions censés les corriger. Un indicateur de performance énergétique ayant été défini, des perturbations sont simulées et des solutions sont proposées. La notion de compromis apparaît alors lorsque les solutions améliorent une caractéristique de l’indicateur de performance énergétique mais en dégrade une autre. / Design project performance of manufactured products is often characterised by a set of indicators which does not depend only on the product’s performance but also on that of the product process and organisation (PPO) triptych. The use of performance indicators in a design project can only be effective if the traceability links between the data are formalised. During the design cycle, a lot of PPO specifications, also called project specifications, are deployed in a collaborative design environment. This deployment consists in transferring the specifications from a given detail level towards finer ones (interlevel transfer) and from a global view towards particular ones (interview transfer). This work proposes to characterise these two mechanisms of transfers, already introduced for geometrical specifications, with the whole of project specifications. The formalisation and the generalisation of these mechanisms of transfers were identified for a set of models for collaborative design (one product model, two process models (one for the decision-making system and one for the technological system) and one organisation model). These models provide thus a PPO environment. The decision-making system and the technological system are described there as two aspects of design system: one concerned with the organisation and the processes, the other working on the product through a design process. Specifications transfers are thus illustrated there. The introduction of disturbances in a design scenario of a high-pressure turbine can highlight the traceability links between specifications and the impacts of the disturbances and the solutions to correct them. An energetic performance indicator has been defined, disturbances are simulated and solutions are proposed. The compromise notion appears then when the solutions go better a characteristic of the energetic performance indicator but degrade another one.

This thesis is focused on the example of process approach used as the tool for quality management in a real company. The aim of this paper is to get readers acquaint with quality control management eight principles from the ISO/IEC 9001 perspective. The thesis then elaborates the practical site of process management approach. The paper describes process management evolution stages, its benefits, there are introduced specific types of modelling methods and ways for process performance measurement. The implementation of process approach is then shown on practical example. The thesis's practical part provides process charts for key organization processes drafted according to the one selected modelling method, descriptions for such processes, suggestions for change aiming to process optimisation and finally also proposes measurable process performance indicators.

Orientador: Edson Luís Piroli / Resumo: O agravamento da crise ambiental decorrente do aumento populacional e da intensificação das atividades humanas tem diminuído significativamente a disponibilidade e a qualidade da água no planeta. O aumento da frequência de episódios hídricos críticos e as alterações de diplomas legais de proteção ambiental tem causado preocupação e apreensão constantes. Nesse contexto, estão inseridos o planejamento e a gestão dos recursos hídricos e das bacias hidrográficas, bem como os mecanismos da democracia participativa e a profissionalização da Administração Pública para administrar as desafiadoras questões relativas à alta demanda e aos crescentes conflitos sobre os múltiplos usos da água. Assim, foram realizados estudos de revisão bibliográfica referentes à utilização de indicadores de desempenho na gestão pública e ao arcabouço jurídico ambiental vigente sobre os recursos hídricos, e, com o objetivo de realizar uma avaliação integrada (quantitativa e qualitativa) das dimensões do nível de implementação dos Planos de Recursos Hídricos, foi elaborada uma metodologia de avaliação a ser realizada por meio de um índice multidimensional, sendo também feitas as representações necessárias para fins de exemplificação e ilustração. Espera-se que, com a aplicação e institucionalização da importante ferramenta proposta neste trabalho, sejam fornecidos subsídios estratégicos aos tomadores de decisão sobre recursos hídricos e obtidos significativos resultados de aperfeiçoamento do modelo de gestã... (Resumo completo, clicar acesso eletrônico abaixo) / Abstract: The worsening of the environmental crisis resulting from the increase in population and the intensification of human activities has significantly reduced the availability and quality of water on the planet. The increase of the frequency of critical water events and the changes in environmental legislation of protection has caused constant concern and apprehension. In this context, are inserted the planning and the management of water resources and river basins, as well the mechanisms of participatory democracy and the professionalization of Public Administration to administer the challenging issues regarding high demand and increasing conflicts over multiple uses of water. Thus, bibliographic review studies were carried out regarding the use of performance indicators in public management and the current environmental legal framework on water resources, and, with the objective of carrying out an integrated evaluation (quantitative and qualitative) of the dimensions of the level of implementation of the Water Resources Plans, an evaluation methodology was elaborated to be carried out by means a multidimensional index, and the necessary representations also were made for exemplification and illustration purposes. It is hoped that, with the application and institutionalization of the important tool proposed in this work, strategic subsidies will be provided to decision-makers on water resources and significant results will be obtained in the improvement of the decentralized, part... (Complete abstract click electronic access below) / Mestre

The aim of this diploma thesis is to evaluate the meaning of reported data for users. The evaluation is based on the analysis of the accounting data of P Z P MERLIN s.r.o. The diploma thesis is divided into the theoretical and practical part. The theoretical part is elaborated according to specialized literary publications and sources, which are focused on controlling, reporting, reporting users, information sources for reporting, classification and processing of reports, key performance indicators, models of economic evaluation of the company. In the practical part, the characteristics of the company P Z P MERLIN s.r.o. is described. Then, the analysis of the company's financial situation for the period from 2013 to 2017 follows. using key performance indicators and models of economic assessment. In the practical part, the analysis of the company's current reporting system is performed and evaluated on the basis of the internal audit procedures. At the end of the practical part, there is a recommendation and a proposal how to structure the company's data so that their users can perceive them in all contexts and parameters that are important for their decision making.

Pour mettre en place des stratégies d’écoconception, il est nécessaire d’évaluer la performance environnementale. L’emploi d’Indicateurs de Performance Environnementale (IPE) est un bon moyen pour y parvenir. Ces IPE doivent être adaptés aux différents acteurs de la chaine de valeur, internes et externes à l’entreprise, susceptibles d’être impliqués dans l’amélioration de la performance environnementale pour qu’ils soient efficaces. Ces différents acteurs ont des besoins différents en matière d’information (détails, type d’information) et ces besoins peuvent être contradictoires. Nous proposons, dans ces travaux, une méthode de sélection des IPE prenant en compte les acteurs de la chaîne de valeur et leurs besoins. Une fois les IPE définis, ils doivent permettre d’évaluer la situation, de définir des stratégies d’écoconception et de suivre l’évolution de la performance environnementale. Pour certains produits consommateurs d’énergie en phase d’utilisation, le scénario d’usage peut faire varier de manière importante la performance environnementale. Un focus est donc fait sur la mise en place de stratégies d’éco-utilisation. Il est nécessaire que les stratégies mises en place permettent aux clients/utilisateurs de diminuer leurs impacts environnementaux et à l’entreprise de prendre un avantage concurrentiel tout en améliorant la performance environnementale de ses produits. Dans ces travaux, cela se traduit par : 1) l’adaptation d’outils d’écoconception existant pour l’intégration des acteurs de la chaîne de valeur ; 2) la définition d’une méthode de diagnostic personnalisé de l’usage des produits. Ces méthodes ont été appliquées et validées sur le cas d’étude des unités de réfrigération pour le transport routier à température dirigée. / To implement ecodesign strategies, it is necessary to evaluate the environmental performance. The use of Environmental Performance Indicators (EPI) is a good way to achieve this. These EPI, to be effective, must be adapted to the various value chain actors, internal and external to the company, susceptible to be involved in the improvement of the environmental performance. These different actors have different needs regarding information (details, type of information) and these needs may be contradictory. In this work, we propose a method for selecting EPI that take into account the value chain actors and their needs. Once the EPI have been defined, they must be able to assess the situation, define ecodesign strategies and monitor the evolution of environmental performance. For some energy-using products, the usage scenario can significantly vary the environmental performance. A focus is thus put on the development of sustainable behavior strategies. It is necessary that the strategies put in place allow customers/users to reduce their environmental impact and that the company takes a competitive advantage while improving the environmental performance of its products. In this study, this is reflected in: 1) the adaptation of existing ecodesign tools for the integration of value chain actors; 2) the definition of a method of personalized diagnosis of the use of products. These methods have been applied and validated by the case study of road transport refrigeration units.

Esta pesquisa tem em sua linha principal a avaliação da infraestrutura da via permanente dos sistemas de transporte público urbano sobre trilhos. A avaliação é alcançada a partir da proposta de utilização de um sistema de gerência de pavimentos (SGP), aliado a um sistema de informações geográficas (SIG) e a um banco de dados relacional que suporte operações geográficas. O trabalho também sugere um conjunto de indicadores, para o gerenciamento da manutenção da via permanente. A pesquisa foi realizada a partir de uma pesquisa bibliográfica extensa sobre os assuntos relacionados para identificar soluções semelhantes que tenham sido implantadas. A pesquisa bibliográfica não identificou nenhum trabalho que tenha abordado este tema voltado ao transporte público urbano sobre trilhos, contudo foram identificadas linhas de pesquisa voltadas ao transporte de carga que compartilham do mesmo objetivo, utilizar um SIG para a gerência do ativo. Também foram identificados sistemas de suporte a decisão para ferrovias, sem o módulo de informações geográficas. A utilização de modelos de degradação, análise do ciclo de vida e análise de confiabilidade, disponibilidade, manutenabilidade e segurança são usadas, e estudadas, com relativa frequência na literatura especializada, usando a ferrovia como exemplo de aplicação. Os resultados alcançados por esses estudos foram incorporados nesta pesquisa. A partir de um método qualitativo o SIG e o banco de dados relacional foram escolhidos. Os indicadores de manutenção foram estudados e escolhidos a partir da literatura e experiência do autor. Utilizando (i) dados de operação e manutenção de um sistema de transporte metroferroviário, (ii) os resultados dos trabalhos identificados na pesquisa bibliográfica e (iii) o referencial teórico consultado, foram calculados os tempos médios entre falhas, a evolução de degradação de componentes da via permanente e o intervalo adequado de manutenção, utilizando recursos do banco de dados. Estes cálculos serviram de entrada para elaboração de mapas temáticos. Os mapas temáticos contêm informações sobre o nível de degradação da via e quais as manutenções a serem realizadas. O sistema também fornece os custos envolvidos em cada uma das operações de manutenção. Estas informações são primordiais para que o gestor do ativo possa escolher a opção que apresente o melhor custo-benefício, com base em informações apuradas, melhorando a qualidade de sua decisão. / This research has the goal assess the permanent way infrastructure of urban public transport systems on rails. This assessment is result of a proposal to use a pavement management system (PMS), coupled with a geographic information system (GIS) and a relational database that supports geographical operations. The research also suggests a set of indicators for the management of the maintenance of the permanent way. The survey ran from an extensive literature to identify similar solutions deployed. The literature review did not identify any work that has addressed this issue back to urban public transport on rails. Were identified lines of research aimed at cargo transport that shares the same goal, using a GIS for asset management. In addition, decision support systems have been identified for railways, without geographical information module. It is easy to find use of degradation patterns, life cycle analysis and reliability analysis, availability, maintainability and safety in the literature, using the railway as example. The results achieved by these studies were included in this study. From a qualitative method, GIS and relational database were chosen. Maintenance indicators were chosen using the literature and the author\'s experience as basis. Data operation and maintenance of a metro system, the results of the work identified in the literature and a technical and theoretical framework from literature served as line to calculate the mean time between failures, the rate of degradation of permanent way components and the appropriate maintenance period. These calculations served as input in database for the preparation of thematic maps in the GIS. Thematic maps contain information about the track degradation level and the maintenance needed to be performed. The system also provides the costs of each maintenance step. The information generated by the system can help the manager to choose the option with best tradeoff, improving the decision quality.

Um estudo sobre as principais causas de quedas de chamadas em célula de rede móvel GSM é realizado por meio da análise estatística do tráfego. O objetivo é minimizar o efeito dessas causas, por meio da alteração de parâmetros de cobertura, como controle dinâmico de potência, borda de cobertura entre células e definição correta de células vizinhas. Para uma operadora celular reduzir a taxa de queda de chamadas (TQC), por intermédio da otimização de parâmetros de cobertura, alterados via comandos remotos, elimina os custos com alterações físicas, como altura das antenas e instalações de novas estações rádio base. Entretanto, alterações de parâmetros devem ser cuidadosamente realizadas, pois podem degradar outros indicadores e acarretar redução da área de cobertura e do tráfego. As duas principais causas da TQC são as quedas repentinas, ocasionadas por falha nos equipamentos envolvidos, ou comportamento dos assinantes e falha na execução do handover e as quedas devido ao nível baixo de sinal na interface aérea. Neste trabalho, com base em dados estatísticos do tráfego na rede GSM, foi escolhida uma célula operando em 900 MHz que apresentava alta TQC. Ajustando os parâmetros de cobertura, a TQC mensal passou de 8,6% para 1,6% e não houve degradação nos demais indicadores de desempenho. / A study about the main causes of dropped calls in mobile network cell GSM is made by means of statistical traffic analysis. The aim is to minimize the effect of these causes through coverage parameters changes, such as dynamical potency control, coverage border between cells, correct definition of neighboring cells. The reduction of dropped call rate by means of optimization of coverage parameters, changed via remote commands, eliminates costs with physical changes, such as the height of the antennas and installation of new radio base station. Parameter changes, however, must be carefully made because they can degrade other indicators and bring coverage area and traffic reduction. The two main causes of dropped call are sudden loss of connection, due to failure in the equipment used, behavior of subscribers and the failure in handover and drops due to the low signal strength in the air interface. In this study, based on statistical data of GSM traffic, a cell operating in 900 MHz that presented high dropped call rate was chosen. Adjusting the coverage parameters, the monthly dropped call rate went from 8.6% to 1.6% and there wasn\'t any degradation of any other performance indicators.