Submitted by Fabio Sobreira Campos da Costa (fabio.sobreira@ufpe.br) on 2017-07-26T12:20:40Z No. of bitstreams: 2 license_rdf: 811 bytes, checksum: e39d27027a6cc9cb039ad269a5db8e34 (MD5) DISSERTAÇÃO (2016.04.28) - CARLOS EDUARDO DE SOUSA GALVÃO.pdf: 1448322 bytes, checksum: 8bd0ff9b9626ff7b3e02f7d3b1587375 (MD5) / Made available in DSpace on 2017-07-26T12:20:40Z (GMT). No. of bitstreams: 2 license_rdf: 811 bytes, checksum: e39d27027a6cc9cb039ad269a5db8e34 (MD5) DISSERTAÇÃO (2016.04.28) - CARLOS EDUARDO DE SOUSA GALVÃO.pdf: 1448322 bytes, checksum: 8bd0ff9b9626ff7b3e02f7d3b1587375 (MD5) Previous issue date: 2016-04-28 / O não atendimento das crescentes demandas sociais, por parte do Governo ou do mercado de forma isolada, tem proporcionado a geração de novas relações sociais entre os setores organizacionais e a sociedade, reconhecendo que apenas com a participação social de todos os problemas sociais poderão ser minimizados. Dentro deste contexto, emergem as inovações sociais como alternativa à resolução dos problemas e melhoria da qualidade de vida nas comunidades. Embora o processo seja uma das dimensões menos estudadas dentro da temática inovação social, existem modelos que a contemplem, inclusive a relacionando à dimensão atores. Contudo, o protagonismo dos atores no processo de inovação ainda se mostra um campo a ser aprofundado, sobretudo em regiões de baixo índice de desenvolvimento, sendo esse o objetivo desta dissertação. Para isso, a partir do referencial teórico utilizado como norteador, foram criadas categorias de análise que permitem compreender o processo de inovação social, com foco no papel desempenhado pelos atores da inovação social, e os fatores que a influenciam. O caso selecionado para estudo foi o projeto Jovens Radialistas do Semiárido, localizado no município de Picos (PI), que promove a inclusão dos jovens na sociedade, por meio da educação profissionalizante. Os dados primários da pesquisa foram coletados por meio de entrevistas semiestruturadas e observação não participante. Já os dados secundários foram coletados por meio da pesquisa documental e sites, permitindo a triangulação de dados. Foi utilizada no tratamento dos dados a Análise de Conteúdo (Bardin, 2011). A análise dos resultados permitiu identificar os papéis desempenhados pelos atores em todas as fases do processo, possibilitando a compreensão do protagonismo no processo de inovação social. / Failure to meet the growing social demands by the government or from isolation market has enabled the generation of new social relations between organizational sectors and society, recognizing that only the social participation of all social problems can be minimized. In this context, emerging social innovation as an alternative to solving problems and improving the life quality in communities. Although the process is one dimension less studied within the thematic social innovation, there are models that contemplate, including relating it to the actor’s dimension. However, the role of the actors in the innovation process still shows a field to be thorough, especially in low development index regions, which is the aim of this dissertation. For this, from the theoretical background as a guide, categories were created that allow to understand the process of social innovation, focusing on the role played by actors, and the factors that influence. The case selected for study was the Young Broadcasters of the Semiarid Region project, located in the city of Picos (PI), which promotes the inclusion of young people in society through vocational education. The primary research data were collected through semi-structured interviews and participant observation. As for the secondary data were collected through the analysis of documents and sites, enabling data triangulation. It was used in the processing of the data content analysis (Bardin, 2011). The analysis identified the roles played by actors at all the process stages, enabling the understanding of the role of the social innovation process.

The development mode of social enterprise in China has clear policy-driven characteristics. As an important social innovation center in China, Chengdu has formed a new type of social governance model under the support and guidance of its government policies since 2018, and social enterprises have played an essential role therein. Under the theoretic framework of social acceleration theory, this research aims to develop a better understanding of the inherent contradictions in the social enterprise ecosystem through the fieldwork and in-depth interviews with multiple stakeholders, and further analyze the tension-filled process of contemporary China’s people-oriented subjectivity construction. / 博士(グローバル社会研究) / Doctor of Philosophy in Global Society Studies / 同志社大学 / Doshisha University

Yes / In addressing the EU2020 goals, skills shortage combined with increasing unemployment rates is to be primarily tackled in Western Europe; the common factor here is education. Education and lifelong learning (LL) are the key strands governing employability in the European labour market. Overarching concepts capable of addressing social challenges within education and LL that contribute towards better practices are seen as social innovations (SI). While SI in education is well founded in the developing countries, Europe is still in the process of gaining progressive momentum in this direction. In addressing various societal challenges, this study looks at observable trends in SI for education across Western Europe. About 30 innovations have been recorded across 11 countries that are essentially focussed on: social integration, alternative/new forms of education, digital learning, new learning arrangements, new LL strategies, early career planning, youth employment, quality improvements and new education standards, transition management, and entrepreneurial education. / European Union’s Seventh Framework Programme for research, technological development and demonstration [grant number 612870].

Yes / Although social innovation can help multinational enterprise (MNE) subsidiaries create social value for developing countries, they often encounter significant challenges in successfully implementing social innovation projects. This research applies the knowledge-based perspective to propose and test a theoretical framework to explain why MNE subsidiaries differ in their ability to pursue social innovation successfully in a developing country. The framework contends that MNEs’ relationship learning contributes to social innovation variability under varying levels of subsidiary autonomy and mode of entry. Analysis of primary data collected from 207 subsidiaries of MNEs operating in Ghana shows that relationship learning has a positive relationship with social innovation. Further analysis reveals that subsidiary autonomy enhances the positive association between relationship learning and social innovation, and that this moderating effect is stronger for subsidiaries with equity entry mode as opposed to non-equity entry mode. These insights advance the limited understanding of the antecedents of MNEs’ social innovation in developing countries and offer guidance on how MNE subsidiaries can successfully pursue social innovation interventions in a developing country.

This report covers a master’s thesis project in industrial design engineering, product design, at Luleå University of Technology. The objective for the thesis has been to develop a product that enables interaction between people in the public space. This to promote meetings and create an additional experience with the help of integrated technology. Studies of concerned theories have been research which included information about interaction design, ubiquitous computing, public space and social innovation. It was decided early in the project to focus on benches as they are a natural part of public spaces like parks. To seek an understanding for the projects context an benchmark on similar projects, interviews with experts in choosing furniture for public space and a cultural probe has been conducted. This research served as a base for the design process which started with an ideation phase where creative methods were used to generate a great amount of ideas for possible interactions. Experience prototyping was one of the key methods used and when enough ideas had been developed four different concepts where put together that focused on how the interaction would be perceived. With the help of a voting process and a concept-scoring matrix one concept was chosen to further develop. This concept was then detailed design were the design for the actual bench was decided and two prototypes were built to be able to demonstrate and test the final concept. The final result of the thesis project was the interactive bench named The Social Bench. The Social Bench has integrated technology in the form of lightning and sensors that detect when someone sits down. This triggers the interaction and enables the user to choose the color on the light underneath the bench by sitting on the different colored seating disks placed on the bench. The bench is supposed to function in a network of benches that are all connected and mimics each other’s interactional patterns. This is displayed by the choosing of color were every users choice is displayed on all of the benches in the network. The Social Bench lets the user share an experience together on remote locations. It promotes interaction between people in the public space and provides with a fun and innovative way to communicate. This thesis aims to contribute in knowledge of interaction design as a tool for promoting interaction in the public space and the thesis concludes in a discussion of the outcome and recommendations for future work. / Den här rapporten innefattar ett examensarbete inom Teknisk Design inriktning produktdesign vid Luleå Tekniska Universitet. Syftet med examensarbetet har varit att utveckla en produkt som stödjer interaktionen mellan människor i den offentliga miljön. Detta för att främja möten och skapa ytterliga användarupplevelser genom integrerad teknologi. En litteraturstudie utfördes på berörda områden och innefattade teorier om interaktionsdesign, ubiquitous computing, offentliga miljöer och social innovation. Från början av projektet gjordes en avgränsning till att titta på specifikt bänkar eftersom dessa är en naturlig del av offentliga miljöer såsom parker. Efter detta utfördes en marknadsundersökning på liknade produkter, intervjuer och en cultural probe för att undersöka arbetets kontext. Den informationsinsamling som bedrivits blev utgångspunkten för en idégenerering som sedan utfördes där olika kreativa metoder användes för att generera ett stort antal med idéer. En av dessa metoder var experience prototyping och efter att tillräckligt många idéer genererats framställdes fyra olika koncept. Dessa koncept innefattade hur interaktionen skulle upplevas och genom en röstnings-process och en utvärderingsmatris så valdes ett koncept för vidare utveckling. Detta koncept blev sedan detalj utvecklat där designen på den fysiska bänken togs fram. För att kunna testa och utvärdera det slutgiltiga resultatet framställdes också två stycken prototyper i full skala. Det slutgiltiga resultatet av examensarbetet är den interaktiva bänken The Social Bench. The Social Bench har inbyggd belysning och integrerade trycksensorer som läser av när någon sätter sig ned på bänken. Detta triggar själva interaktionen som möjliggör för användaren att välja färg på den integrerade belysningen under bänken genom att välja vilken av dom färgade sitt-ytorna som hen vill sitta på. Bänken är tänkt att fungera i ett nätverk av sammankopplade bänkar som interagerar med varandra och användarna. Detta illustreras genom att när en färg valts på en av bänkarna så visas också denna färg på dom andra bänkarna i nätverket. Bänken låter användare som befinner sig på olika platser dela en upplevelse tillsammans där fler användare som använder bänken leder till att fler färger adderas till interaktionen. Detta för att främja interaktionen mellan människor i den offentliga miljön på ett rolig och innovativ sätt. Examensarbetet ämnar till att bidra med kunskap inom interaktionsdesign som ett verktyg för att främja social interaktion i den offentliga miljön. Arbetet avslutas med en diskussion om resultatet och rekommendationer för framtida arbete.

CoordenaÃÃo de AperfeiÃoamento de Pessoal de NÃvel Superior / O objetivo deste trabalho à analisar os resultados do Projeto Mandalla do Governo do Estado do CearÃ, sob a Ãtica da inovaÃÃo social (IS), no contexto do semiÃrido do nordeste brasileiro. Foram utilizados os quadro analÃticos de Neumeier (2012) e de Butkevičienė (2009) do processo de inovaÃÃo social que trata das fases de difusÃo dessas novas formas de agir e dos fatores condicionantes de uma implantaÃÃo bem sucedida, respectivamente. Atualmente, o conceito de inovaÃÃo social à muito empregado no meio acadÃmico, contudo ainda à difuso. Na literatura acadÃmica encontram-se inÃmeras aplicaÃÃes do termo. Uma revisÃo sistemÃtica de literatura permitiu delimitar essas abordagens em seis eixos: polÃtico, cultural, territorial, empreendedorismo social e inovaÃÃo organizacional. Nesse estudo considera-se o eixo territorial como base, o qual considera a IS conforme Moulaert et al. (2005) como a criaÃÃo ou modificaÃÃo de um produto, serviÃo ou programa que modifique o status quo da sociedade civil com melhoria de qualidade de vida dos participantes, como perspectiva do eixo territorial. Para atingir o objetivo proposto, sustenta-se em uma concepÃÃo filosÃfica pragmÃtica utilizando-se de uma metodologia de mÃtodos mistos com uma estratÃgia incorporada concomitante com predominÃncia qualitativa. As entradas quantitativas foram obtidas a partir da aplicaÃÃo de um questionÃrio respondido por 63 agricultores familiares de um universo de 164 projetos Mandalla relacionados na Secretaria de Desenvolvimento AgrÃrio em 2012. As qualitativas foram coletadas atravÃs de um roteiro semiestruturado aplicado 8 agricultores participantes do projeto, a 1 agente de assistÃncia tÃcnica e o coordenador. O Projeto Mandalla caracteriza-se como IS ao gerar melhoria de qualidade de vida para a comunidade e apresentar as caracterÃsticas de novidade, intangibilidade, incerteza e onipresenÃa. O projeto evidenciou as fases de problematizaÃÃo, expressÃo de interesse, delineamento e coordenaÃÃo implicando no sucesso da difusÃo da inovaÃÃo social. Os condicionantes de sucesso de Butkevičienė (2009) de aceitaÃÃo cultural, sustentabilidade econÃmica, viabilidade tecnolÃgica, compartilhamento de conhecimento, empreendedorismo individual, capital social, iniciativas bottom-up tambÃm estiveram presentes nessa inovaÃÃo permitindo a proposiÃÃo de um modelo de anÃlise. Em suma, o Projeto Mandalla à uma IS de sucesso e os adotantes percebem a mudanÃa social depois da implantaÃÃo quando consideram ganhos em seguranÃa alimentar, sustentabilidade, e sentimento de prazer no trabalho, alÃm de melhoria na situaÃÃo econÃmica. / The purpose of this work is to analyze the results of the Project Mandalla by the State Government of Cearà from the perspective of social innovation (SI) in the context of semi-arid Northeast Brazil. We used the analytical framework Neumeier (2012) and Butknievice (2010) of the process of social innovation that addresses the stages of diffusion of these new ways of acting and the conditioning factors of a successful implementation, respectively. Currently, the concept of social innovation is often employed in the academic world, but it is still pervasive. In the academic literature there are numerous applications of the term. A systematic review of the literature allowed to delimit these approaches in six areas: political, cultural, territorial, social entrepreneurship and organizational innovation. This study considers the territorial axis as a basis, which considers the SI as Moulaert et al. (2005) as the creation or modification of a product, service or program that changes the status quo of civil society to improve the quality of life of participants as the vision of territorial axis. To reach that goal, it is held in a pragmatic philosophical concept using a mixed methods approach with a corporate strategy concomitant predominantly qualitative. The quantitative inputs were obtained from a questionnaire answered by 63 farmers from a universe of 164 projects Mandalla listed at the Secretary of Agrarian Development in 2012. Qualitative variables were collected through a semi-structured questionnaire applied 8 farmers participating in the project, the first service agent and coordinator. The Project Mandalla is characterized as SI to generate better quality of life for the community and present the characteristics of novelty, intangibility, uncertainty and ubiquity. The project showed the phases of questioning, expression of interest, design and coordination involving the successful diffusion of social innovation. The determinants of success of Butkneivcie (2010) of cultural acceptance, economic, technological feasibility, knowledge sharing, individual entrepreneurship, capital, bottom-up initiatives were also present in this innovation allowing the proposition of a model analysis. In short, the Mandala Project is a successful SI and the adopters perceive social change after deployment when considering gains in food security, sustainability, and feeling pleasure in work, besides improving their economic situation.

A inovação social (IS) ganhou destaque nos últimos anos devido à demanda por abordagens mais efetivas dos problemas sociais, e, por isso, a IS é principalmente desenvolvida por empresas cuja missão é social. Contudo, estruturas que auxiliem a empresa social (ES) a gerir a IS são escassas e adaptadas de outros contextos e/ou de casos específicos. Assim, o objetivo deste estudo foi propor um modelo de gestão da inovação social, a partir de práticas efetivas recomendadas pela literatura e das adotadas pelas ES inovadoras, que contribua para potencializar a sua capacidade de inovar socialmente. Foram realizadas entrevistas com representantes de seis ES, os resultados foram analisados à luz da teoria sobre inovação e empresa social e empregada a técnica de análise proposicional quantitativa (APQ). Posteriormente, foi realizada uma regressão logística com dados de uma survey com 71 empresas sociais, o que evidenciou que inovação aberta e gestão de portfólio de projetos de inovação aumentaram, respectivamente, em 3,56 e 3,13 vezes as chances da empresa social inovar socialmente. As ES investigadas iniciaram suas atividades a partir de uma inovação (55%), atuam em diversos setores, são de pequeno porte, reinvestem o lucro na empresa, mas permitem a sua distribuição e realizaram algum tipo de inovação (92%), sendo a IS, seguida da inovação tecnológica (produto e processo), as mais comuns. O modelo proposto é formado por um conjunto de práticas distribuídas em sete momentos: mapeamento (monitoramento de redes sociais, envolvimento dos usuários e entendimento das causas do problema social), seleção (gestão de portfólio estratégico), mobilização do conhecimento (máximo envolvimento da rede, benchmarking, ambiente criativo e visão periférica) implementação (gestão de portfólio operacional), avaliação (fóruns virtuais, grupo focado e análise técnica), difusão (rede como difusora da IS, repositório do conhecimento e franquia) e mudança sistêmica. O enfoque da inovação aberta é o principal diferencial da estrutura, portanto, são agentes do processo a ES, outras empresas, organizações de apoio, governo, investidores/apoiadores, e outros colaboradores com participações pontuais, e a geração de valor social interesse maior que une e orienta todos os integrantes da rede. / In recent years, Social Innovation (SI) has gained prominence due to the demand for more effective approaches to social problems. They are addressed in the development of SI in order to generate social welfare and, for this reason, the SI is mainly developed by companies that pursue a social mission. Notwithstanding, structures to aid social enterprise (SE) managing the SI are scarce, adapted from other contexts, or even from specific cases. Thus, the aim of this study was to propose a management model of social innovation, from effective practices recommended in the literature, and also from the practices adopted by the innovative SEs, which can contribute to enhance their ability to innovate socially. To this end, interviews with representatives of six SE were carried out. The results were analyzed based on the theory of SI and SE, and the Quantitative Propositional Analysis technique (QPA) was adopted. Subsequently, a logistic regression was performed comprising data from a survey covering 71 social enterprises. The assessment indicated that open innovation and portfolio management of innovation projects, respectively, increased in 3.56 and 3.13 times the likelihood of SE to innovate socially. The SE investigated are small businesses which have started their activities from an innovation (55%), operate in several industries, reinvest profits in the company, but allow their distribution, and have performed some type of innovation (92%), having the SI preceding technological innovation (product and process) as the most common type displayed. The proposed model consists a set of practice distributed in seven moments: mapping (monitoring social networking, user involvement and understanding the causes of the social problem), selection (strategic portfolio management), knowledge mobilization (maximum involvement network, benchmarking, creative environment and peripheral vision) implementation (operational portfolio management), evaluation (virtual forums, focus group and technical analysis), diffusion (network as the SI diffusion, the repository of knowledge and franchise) and systemic change. The focus of open innovation is the main differential structure. Thus, the agents of the process are the SE, other companies, support organizations, the government, investors/supporters, and other collaborators. The generation of social value is the higher interest which unites and directs all members of the network.

Bakgrund: Impact investment är en ny finansieringsform, som med sitt ursprung och framväxt i både USA och Europa nu spridits till Sverige. Fenomenet beskrivs inom populärvetenskapen som investeringar med avsikten att generera en mätbar samhällsmässig och/eller miljömässig avkastning tillsammans med en finansiell avkastning. I Sverige har impact investment sedan bara några år tillbaka uppmärksammats av svenska aktörer som har börjat arbeta med investeringsformen. Fenomenet kan ses som en idé som överförts till ett nytt sammanhang, därden har uppmärksammats och blivit till verksamhetsaktiviteter. Syfte: Syftet med studien är att skapa förståelse för fenomenet impact investment i Sverige och att analysera på vilket sätt impact investment har formats av sitt sammanhang. Metod: Studien har en hermeneutisk forskningsansats och har genomförts med en kvalitativ metod. En intervjustudie har utförts med totalt sju nyckelpersoner inom det svenska organisationsfältet för impact investment. Internationella rapporter om fenomenet har även använts för att kartlägga de aktiviteter som genomförts i de länder som ingår i studien. Slutsats: Studien visar att impact investment har flera olika innebörder i Sverige. Impact investment har formats av sitt sammanhang vilket har resulterat i att impact investment har översatts av nya hybridorganisationer i samhället. / Background: Impact investment is a new funding that has its origin and growth in both the USA and Europe. It is now emerging to Sweden. The phenomenon is described in the popular science literature as investments with the intention to generate measurable social and/or environmental impact along with a financial return. In Sweden impact investment has been observed for only a few years. Swedish operators have started to use the funding and the phenomenon can be understood as an idea that has moved to a new context, where it has been noticed and used in operational activities. Aim: The aim of the study is to create an understanding of the phenomenon impact investment in Sweden and to analyse in what way impact investment has been formed by its context. Methodology: The study has a hermeneutic research approach and has been conducted with a qualitative approach. The study has been realized with a total of seven key figures in the Swedish organizational field of impact investment. International reports of the phenomenon have been used to track the activities conducted in the countries included in the study. Conclusion: The study shows that impact investment has many different meanings in Sweden. Impact investment has been formed by its context and has been translated by new hybrid organisations in the society.

A inovação social (IS) ganhou destaque nos últimos anos devido à demanda por abordagens mais efetivas dos problemas sociais, e, por isso, a IS é principalmente desenvolvida por empresas cuja missão é social. Contudo, estruturas que auxiliem a empresa social (ES) a gerir a IS são escassas e adaptadas de outros contextos e/ou de casos específicos. Assim, o objetivo deste estudo foi propor um modelo de gestão da inovação social, a partir de práticas efetivas recomendadas pela literatura e das adotadas pelas ES inovadoras, que contribua para potencializar a sua capacidade de inovar socialmente. Foram realizadas entrevistas com representantes de seis ES, os resultados foram analisados à luz da teoria sobre inovação e empresa social e empregada a técnica de análise proposicional quantitativa (APQ). Posteriormente, foi realizada uma regressão logística com dados de uma survey com 71 empresas sociais, o que evidenciou que inovação aberta e gestão de portfólio de projetos de inovação aumentaram, respectivamente, em 3,56 e 3,13 vezes as chances da empresa social inovar socialmente. As ES investigadas iniciaram suas atividades a partir de uma inovação (55%), atuam em diversos setores, são de pequeno porte, reinvestem o lucro na empresa, mas permitem a sua distribuição e realizaram algum tipo de inovação (92%), sendo a IS, seguida da inovação tecnológica (produto e processo), as mais comuns. O modelo proposto é formado por um conjunto de práticas distribuídas em sete momentos: mapeamento (monitoramento de redes sociais, envolvimento dos usuários e entendimento das causas do problema social), seleção (gestão de portfólio estratégico), mobilização do conhecimento (máximo envolvimento da rede, benchmarking, ambiente criativo e visão periférica) implementação (gestão de portfólio operacional), avaliação (fóruns virtuais, grupo focado e análise técnica), difusão (rede como difusora da IS, repositório do conhecimento e franquia) e mudança sistêmica. O enfoque da inovação aberta é o principal diferencial da estrutura, portanto, são agentes do processo a ES, outras empresas, organizações de apoio, governo, investidores/apoiadores, e outros colaboradores com participações pontuais, e a geração de valor social interesse maior que une e orienta todos os integrantes da rede. / In recent years, Social Innovation (SI) has gained prominence due to the demand for more effective approaches to social problems. They are addressed in the development of SI in order to generate social welfare and, for this reason, the SI is mainly developed by companies that pursue a social mission. Notwithstanding, structures to aid social enterprise (SE) managing the SI are scarce, adapted from other contexts, or even from specific cases. Thus, the aim of this study was to propose a management model of social innovation, from effective practices recommended in the literature, and also from the practices adopted by the innovative SEs, which can contribute to enhance their ability to innovate socially. To this end, interviews with representatives of six SE were carried out. The results were analyzed based on the theory of SI and SE, and the Quantitative Propositional Analysis technique (QPA) was adopted. Subsequently, a logistic regression was performed comprising data from a survey covering 71 social enterprises. The assessment indicated that open innovation and portfolio management of innovation projects, respectively, increased in 3.56 and 3.13 times the likelihood of SE to innovate socially. The SE investigated are small businesses which have started their activities from an innovation (55%), operate in several industries, reinvest profits in the company, but allow their distribution, and have performed some type of innovation (92%), having the SI preceding technological innovation (product and process) as the most common type displayed. The proposed model consists a set of practice distributed in seven moments: mapping (monitoring social networking, user involvement and understanding the causes of the social problem), selection (strategic portfolio management), knowledge mobilization (maximum involvement network, benchmarking, creative environment and peripheral vision) implementation (operational portfolio management), evaluation (virtual forums, focus group and technical analysis), diffusion (network as the SI diffusion, the repository of knowledge and franchise) and systemic change. The focus of open innovation is the main differential structure. Thus, the agents of the process are the SE, other companies, support organizations, the government, investors/supporters, and other collaborators. The generation of social value is the higher interest which unites and directs all members of the network.

The concept of social innovation is increasingly becoming a subject of interest particularly due to the challenges associated with the crisis of the welfare state. The high rate of ex- offending is an example of a current challenge and mentoring is a social innovation which seeks to take up this challenge. The main goal of this thesis is to interrogate the process of social innovation using mentoring of ex-offenders as an example and to explore mentoring and its implementation within the Czech Republic. The theory of the process of social innovation, as documented in the overseas literature, guided the extensive research conducted in Czech non-governmental organizations (NGOs) that provide mentoring approach. The empirical part of this thesis provides a valuable insight into the process of social innovation from NGO perspective. It includes a comprehensive description of developmental stages of the process as well as highlights the limitations that NGOs encounter in implementing mentoring in the Czech Republic.