The thesis contains analysis of job satisfaction employees of call center. In the theoretical part is defined conception of job satisfaction, are described deteminants of job satisfaction and relationship between job satisfaction and work motivation. In the practical part are analysed results of questionnaire survey and there are presented suggestions measures to increas job satisfaction. The respondents were asked about satisfaction with the content of work, remuneration, work organization, human relations, working conditions and possibilities of further education and employee benefits.

The goal of the theoretical part of this thesis was to define the basic terms of motivation and job satisfaction, theories of motivation, the relationship between motivation, job satisfaction and performance. The practical part of the thesis describes the job satisfaction analysis at sales department in particular company. The result of this analysis is to recommend possible measures to the company management, which could lead to increase of job satisfaction in particular department.

The diploma thesis deals with the specific functioning of multicultural teams. It is divided into two parts. The theoretical part analyzes the terms culture, cultural dimensions and stereotypes, intercultural perception and cultural adaptation. It also focuses on a multicultural team itself, its advantages and disadvantages, intercultural communication and multicultural team effectiveness. Furthermore, the diploma thesis deals with the motivation of workers. The practical part explores, based on the findings from interviews and questionnaires, multicultural teams in Accenture.

”När pengarna rullar in är man motiverad” är en kandidatuppsats i Sociologi skriven av Olivia Pettersson och My Andersson. Syftet med studien är att undersöka ett prestationsbaserat belöningssystem och dess effekter på arbetsmotivation samt upplevd arbetskvalité, detta genom att göra en fallstudie på ett bemanningsföretag i Stockholm. Undersökningen är kvalitativ och genomfördes med hjälp av tematiskt öppna intervjuer tillsammans med fem anställda hos det företag vi valt att här kalla LevereraMera. Tidigare forskning av Eriksson et al. (2002) samt av Schou (1991) visar att lönen är av betydelse för arbetsmotivationen, men att andra faktorer är av större betydelse samt att ingen faktor kan fungera isolerad från andra. Ingen av dessa studier väljer att inkludera fenomenet arbetskvalité samt är av kvantitativ karaktär, vilka är två motiv till denna studie.   Den insamlade empirin analyseras med hjälp av studiens teoretiska ramverk, Herzbergs tvåfaktorteori och Skinners förstärkningsteori. Resultaten visar att det prestationsbaserade belöningssystemet som råder hos LevereraMera har en viss positiv effekt på medarbetarnas arbetsmotivation, men att den inte verkar isolerad från andra, också avgörande, faktorer. Det går inte att urskilja att belöningssystemet har en direkt negativ påverkan på medarbetarnas upplevda arbetskvalité. Något som dock framgår av studien är att upplevelsen av rättvisa samt viljan att samarbeta påverkas negativt av det rådande belöningssystemet, vilket kan leda till en indirekt negativ påverkan på företagets generella arbetskvalité. / "När pengarna rullar in är man motiverad" is a bachelorthesis in Sociology written by Olivia Pettersson and My Andersson. The purpose of the study is to investigate a performance-based reward system and its effects on motivation and perceived job quality, this by doing a case study of a staffing and recruitment company in Stockholm. The study is qualitative and was carried out with the help of thematically open interviews with five employees of a company we have chosen to call LevereraMera. Previous research by Eriksson et al. (2002) and by Schou (1991) show that the salary is of importance for work motivation, but that other factors are more important and that no factor can work in isolation from others. None of these studies choose to include the phenomenon of labor quality and they are of a quantitative nature, which are two motives for this study.   The collected empirical data was analyzed using the theoretical framework, Herzberg’s two-factor theory and Skinner’s reinforcement theory. The results show that the performance-based reward system used at LevereraMera has some positive effect on employee motivation, but it does not function isolated from other, also decisive, factors. It is not possible to discern that the reward system has a direct negative impact on employees' perceived job quality, what is however clear from the study is that the perception of fairness and willingness to cooperate is adversely affected by the current reward system, which can lead to an indirect negative impact on the company's general labor quality.

This master’s thesis summarizes the theoretical knowledge of the selected authors about organizational culture and analyzes the organizational culture of the company EXPONO, Inc. On the basis of a questionnaire survey, interviews, systematic observation and analysis of corporate documents there have been uncovered shortcomings of organizational culture of the company EXPONO, Inc. and have made proposals and recommendations for overall improvement and streamlining the current situation.

This thesis deals with the problem of work motivation. It focuses on improving the motivation system of SportObchod.cz s.r.o. The current motivation system is analyzed using a questionnaire research and internal resources. The output of work is to design new motivation program leading to improved employee performance and satisfaction in the company.

The oversight of systematic approaches to reducing voluntary employee turnover decreases educational institutions’ budgets and performance. In the United States, public schools spend over $2.22 billion annually in voluntary employee turnover costs. The purpose of this qualitative single case study was to explore strategies public school leaders use to reduce voluntary employee turnover. The population consisted of 3 leaders from 1 public school located in Georgia, with successful experience reducing voluntary employee turnover. The conceptual framework for this study was grounded in Vroom’s expectancy theory. The data collection process included semistructured interviews and organizational documents and artifacts. Data were analyzed using a thematic analysis. Three themes emerged from the data collected: building a collaborative and supportive work environment, creating work motivation, and implementing incentives, rewards, and professional development. The implications for positive social change include the potential to reduce the local government’s expenditures associated with the replacement of employees and to increase resources for supporting social initiatives and more effective instruction for students in the community.

El objetivo general de esta investigación es explicar, desde las ciencias administrativas, si es posible incrementar extrínsecamente la motivación intrínseca laboral. Para ello, se plantean, explican e interpretan diversas fuentes, correspondientes a autores y teorías varias. Asimismo, se identifican las principales controversias plasmadas por los autores en esas fuentes. Se precisan y explican conceptos esenciales del trabajo: motivación, motivación intrínseca, motivación extrínseca, factores, características, componentes, y las diferencias que existen entre la motivación intrínseca y la motivación extrínseca, y entre los elementos mencionados. Nuestro aporte consiste en plantear una explicación, desde el campo de la experticia y de la neurociencia, de cuál es el mecanismo neurofisiopsicológico correspondiente a la motivación intrínseca. En la investigación, se utiliza la metodología cualitativa, pues este trabajo es una investigación documental que, primero, aplica procedimientos de recolección, evaluación, selección y registro de las fuentes de información, y, luego, técnicas de análisis y sistematización de esas fuentes. Resulta importante señalar que la investigación es relevante por varios motivos, pero especialmente por lo siguiente: porque el tema es esencial en las líneas de carrera de las ciencias administrativas; porque la develación de aspectos inéditos del tema puede contribuir a aplicaciones prácticas con grandes resultados en las organizaciones; y porque se concentra en el análisis de una variable general, como es la motivación, que es común a todos los seres humanos y que, por tanto, trasciende el interés del ámbito de las ciencias administrativas. / The general objective of this research is to explain, from the administrative sciences, if it is possible to increase extrinsically the intrinsic work motivation. For this, several sources are proposed, explained and interpreted, corresponding to authors and various theories. Likewise, it identifies the main controversies expressed by the authors in those sources. Essential concepts of the work are precised and explained: motivation, intrinsic motivation, extrinsic motivation, factors, characteristics, components, and the differences that exist between intrinsic and extrinsic motivation, and between the mentioned elements. Our contribution consists in proposing an explanation, from the field of expertise and neuroscience, of which is the neurophysiological mechanism corresponding to intrinsic motivation. Qualitative methodology is used in the research, since this work is a documentary research that first applies procedures for collecting, evaluating, selecting and recording information sources, and then techniques for analyzing and systematizing those sources. It is important to point out that the research is relevant for several reasons, but especially for the following: because the subject is essential in the career lines of administrative sciences; because the unveiling of unpublished aspects of the subject can contribute to practical applications with great results in organizations; and because it concentrates on the analysis of a general variable, such as motivation, which is common to all human beings and therefore transcends the interest of the field of administrative sciences. / Trabajo de Suficiencia Profesional

The thesis focuses on the construction of the work motivation theory in the socialist management discourse in the 1950s' Czechoslovakia. For that purpose, two texts representing two periods (1951 and 1957) were selected and subjected to critical discourse analysis. The analysis focused on characterising the place of production, the producers and the audience as well as on characterising the construed theory and the method of its construction. Furthermore, a change in the discourse was described; the fact that certain discourse schemes were applied prior to the onset of the communist power was pointed out; and certain differences in terms of construction of work motivation theories in the liberal West were illustrated. In connection with Foucault's concepts of subjectification and disciplination, it was shown that the socialist discourse can be understood as a method of construction of the specific subjectivity of the workforce, used in a strategy of distribution of human working potential of all citizens of the State that corresponded with the application of extensive economy. Powered by TCPDF (www.tcpdf.org)

Syftet med denna studie var att undersöka om nyttjandet av flexibel arbetstid predicerar inrearbetsmotivation. En webbaserad enkätundersökning innehållande 28 frågor skickades ut till152 tjänstemän i en offentlig organisation, totalt deltog 80 respondenter i undersökningen. Föratt mäta inre arbetsmotivation användes Basic Psychological Need Satisfaction at Work (BPNS-W) skalan som mäter autonomi, kompetens och samhörighet och är baserad på self-determination theory (SDT). Resultatet visade att nyttjandet av flexibel arbetstid signifikant predicerar dimensionerna autonomi, kompetens och samhörighet som leder till inrearbetsmotivation. Studiens slutsats vara att nyttjandet av flexibel arbetstid kan predicera inrearbetsmotivation i viss grad. / The purpose of this study was to investigate whether the use of flexible working hourspredicts intrinsic work motivation. A web-based survey containing 28 questions was sent to152 officials in a public organization, a total of 80 respondents participated in the survey. Tomeasure intrinsic work motivation, the Basic Psychological Need Satisfaction at Work(BPNS-W) scale was used. It contains measures of autonomy, competence and relatednessand is based on self-determination theory (SDT). The results showed that the use of flexibleworking hours significantly predicts the dimensions of autonomy, competence and relatednessthat lead to intrinsic work motivation. The conclusion of the study was that the use of flexibleworking hours can predict intrinsic work motivation to some extent.