近年來社交媒體發展迅速，以Facebook為代表的社群網站已多次被證實在維繫線上與線下的人際互動上扮演舉足輕重的角色。而誕生至今近六年的時間，Instagram在各大社群數據排行中已擠進前五名。Instagram自身的社交與媒體屬性給用戶多樣的使用方式，使用者不僅可以透過Instagram進行人際互動累積社會資本，更能透過互動中獲得自身心理的幸福感。而近期Instagram新增的「限時動態」功能，更開創出一個新的社交模式，允許用戶更容易進行一對一的社交互動。 本研究將以Instagram限時動態功能為主要的研究對象，檢驗Instagram限時動態使用強度、黏結型與橋接型社會資本與幸福感之間的關係。透過482份Instagram用戶的網路問卷調查發現，Instagram限時動態使用強度能夠顯著預測黏結型與橋接型社會資本。此外，透過橋接型與黏結型社會資本的累積更能顯著預測幸福感。研究更發現，用戶更能透過黏結型社會資本的累積獲得更高的心理幸福感。本研究為Instagram研究開闢新的研究取徑，引介過往文獻將社會資本與幸福感等概念融合至Instagram。 / The rise of social media has changed the way people interact with each other. Literatures have examined social media such as how Facebook could help people maintain interpersonal interaction online and offline. And nearly six years after birth of Instagram, it has topped the first five rankings in major social media. Instagram's own social and media attributes give users a variety of ways in which users can not only accumulate social capital through social interaction via Instagram, but also gain their own psychological well-being through interaction. The new function on “Stories” let Instagram create a new social model that makes it easier for users to engage in one-on-one social interactions. In this study, we will use Stories of Instagram as the main research approach to examine the significance of usage intensity, bonding and bridging social capital, and well-being. Based on 482 internet questionnaire survey, this study finds that usage intensity indicates significance influence to bonding and bridging social capital. Bonding and bridging social capital indicate significance influence to well-being. The study also found that users are more likely to get a higher sense of psychological well-being through interaction with bonding social capital. This study opens up a new avenue for research on Instagram and quotes from past literatures such as Social Capital and Well-being integrating into Instagram.

本研究旨在探討學前教師工作壓力、工作滿意度對於幸福感之影響及三者之關係。首先，瞭解學前教師工作壓力、工作滿意度與幸福感之現況；其次分析不同個人背景變項在三者中之差異情形；第三，探究學前教師工作壓力、工作滿意度與幸福感三者之相關情形；第四，以二因子多變量變異數分析討論學前教師工作壓力與工作滿意度對幸福感之交互作用；最後，以多元迴歸方式，瞭解工作壓力、工作滿意度對幸福感之預測力。 本研究透過文獻探討以及問卷調查法來瞭解上述研究之目的，以「學前教師工作壓力問卷」、「學前教師工作滿意度問卷」與「教師主觀幸福感量表」為研究工具。以臺北市公、私立學前教師為研究母群體，有效樣本為231份，根據受試者之填達結果分別以平均數、標準差、t檢定、皮爾森積差相關、二因子多變量變異數分析以及多元迴歸來分析資料。本研究主要結論如下： 壹、臺北市學前教師工作壓力偏低，其中壓力感受以「工作特性」最大；且工作滿意度偏高，其中以「教學自主」最讓教師感到滿意；且具有中度幸福感，以「情緒幸福感」為主。 貳、公立學前教師較易感受到工作壓力，且以「工作特性」壓力感受最大。資淺教師較易於工作滿意度之「人際關係」中感到滿意。資深教師在「心理幸福感」比資淺教師更感到幸福。已婚教師對於工作滿意度之「獎勵制度」滿意度高於未婚教師。 参、臺北市學前教師工作壓力與工作滿意度及幸福感有顯著負相關；而工作滿意度則與幸福感有顯著正相關。 肆、臺北市學前教師工作壓力與工作滿意度對「整體幸福感」及「心理幸福感」有交互作用。 伍、臺北市學前教師工作壓力與工作滿意度各對幸福感及其三構面具有預測力。 最後，研究者根據上述之研究結果提出具體建議，以提供給幼稚園、學前教師以及後續研究者作為參考。 / The main purposes of this study were to:（a）understand the current situation of the kindergarten teachers’ job stress, job satisfaction and subjective well-being；（b）analyze the data of the kindergarten teachers’ job stress, job satisfaction and subjective well-being between different backgrounds；（c）explore the relationship between these three variables；（d）use MANOVA（Multivariate Analysis of Variance）to analyze the interaction of kindergarten teachers’ job stress and job satisfaction vs. subjective well-being；（e）finally, use Multiple Regression Analysis to explore the predictive power of the kindergarten teachers’ job stress and job satisfaction on subjective well-being. To accomplish these purposes, the methods adopted were a comprehensive literature review and a questionnaire. Three scales were used to measure the following constructs: “Job Stress Scale for Kindergarten Teachers”,“Job Satisfaction Scale for Kindergarten Teachers”,“Subjective Well-Being Scale for Kindergarten Teachers”.There were 231 valid cases from public and private kindergarten teachers participated in this survey in Taipei. The questionnaire data were analyzed by “Mean”, “Standard Deviation”, “T-test”, “Pearson Product-Moment Correlation”, “MANOVA”,“Multiple Regression Analysis”. The major results were summarized as follows: 1、 Kindergarten teachers have middle-low job stress；and have high job satisfaction , highest score appears in “teaching autonomy”；and have middle subjective well-being , highest score appears in “emotional well-being”. 2、 Public kindergarten teachers have high job stress, highest score appears in “job characteristics”. The junior teachers have job satisfaction in “interpersonal relationship”. The senior teachers have more “psychological well-being” than the junior teachers. The married teachers have more “reward system” than the single teacher. 3、 There is a negative correlation between kindergarten teachers’ job stress and job satisfaction in Taipei. There is a negative correlation between kindergarten teachers’ job stress and subjective well-being in Taipei. There is a positive correlation between kindergarten teachers’ job satisfaction and subjective well-being in Taipei. 4、 The kindergarten teachers’ job stress and job satisfaction vs. subjective well-being have interaction. 5、kindergarten teachers job stress and job satisfaction have predictive power. At last, to bring up some concrete suggestion according to the study outcomes as references for kindergarten, kindergarten teachers, and correlated study in the future. Keywords: kindergarten teachers, kindergarten teachers’ job stress, kindergarten teachers’ job satisfaction, kindergarten teachers’ Subjective Well-Being

本研究目的是從注意力恢復理論的觀點檢驗服務環境中的人際因素如何影響恢復體驗，進而帶給顧客注意力幸福感。人際因素有顧客小群體的人際融洽、其他顧客的相似性、外表及行為適當性、以及服務人員的服務友誼、顧客導向行為與銷售導向行為。本研究執行兩個研究，研究一將會透過量表建構過程發展一個恢復體驗量表，適用於享樂型人身處理或心理刺激處理類型的服務業，並得知恢復體驗的概念內涵與組成要素。研究二將檢驗恢復體驗的前因與後果，以及恢復體驗是否會中介人際因素與注意力幸福感之間的關係。研究一結果指出恢復體驗由內容迷戀、暫時逃離、動機相容、能力相容、活動新奇感與心流六個子構面組成，該量表共以21題衡量，並具有良好的信度、收斂效度、區別效度與外在效度。研究二結果指出服務環境中的人際因素會顯著的影響恢復體驗，而恢復體驗亦會帶來顧客的注意力幸福感，恢復體驗會完全中介人際因素與注意力幸福感之間的關係。根據研究結果討論理論、方法與管理意涵。在服務業情境的恢復體驗概念內涵比大自然情境多了過程迷戀面向，但是少了一致性面向。恢復體驗的前因應不只限於與大自然有關的實體因素而已，因為人際因素亦是恢復體驗重要的前因。恢復體驗與其子構面間的關係應被建模為反映型而非形成型。本研究提供服務業者指南，告知其如何透過人際因素的形塑與管理，帶給顧客注意力幸福感。由於小群體融洽相對於其他人際因素而言對顧客的恢復體驗影響較大，服務業者應將較多資源分配在管理顧客小群體上，並促成其產生小群體融洽。最後，提出研究限制與未來研究方向。 / The purpose of this research is to examine how interpersonal factors in service environment influence restorative experience, which in turn facilitates attention-related well-being of customers from the perspective of attention restoration theory. Interpersonal factors include small groups (i.e., interpersonal rapport), other customers (i.e., similarity, physical appearance, and suitability of behavior), and service providers (i.e., service friendship, customer orientation, and selling orientation). Two studies were conducted. Study 1 developed a scale of restorative experience applicable to hedonic service industry of people-processing or mental stimulus processing types. Also, the conceptual domain and components of restorative experience were discussed. Study 2 examined the antecedents and consequences of restorative experience and whether restorative experience mediates the relationship between interpersonal factors and attention-related well-being. The results of study 1 indicated that restorative experience is comprised of six dimensions- content fascination, escape, motivation compatibility, competence compatibility, novelty of activity, and flow. The new scale is measured using 21 items and has good reliability, convergent validity, discriminant validity, and external validity. The results of study 2 indicated that interpersonal factors in service environment significantly influence restorative experience, which in turn influences attention-related well-being. Restorative experience completely mediates the relationship between interpersonal factors and attention-related well-being. Theoretical, methodological, and managerial implications are discussed. Compared to natural environment, restorative experience in the service environment contains the dimension of process fascination but has no dimension of coherence. Since interpersonal factors facilitate restorative experience, the antecedents of restorative experience should not be confined to natural elements of physical environment as done in the past studies. The relationships between restorative experience and its sub-dimensions should be modeled as reflective, not formative. This research provides guideline for service marketers to manage and harness interpersonal factors and improve attention-related well-being for customers. Since rapport in customer small group has more influence than other interpersonal factors on restorative experience, service marketers should put more resource in managing customer small groups and facilitating rapport among members in customer small group. In the end, limitations and direction of future research are presented.

在現今多工、多角色而多刺激的工作環境中，人與人因為頻繁的接觸，使得部屬的情緒問題及其影響愈來愈受到組織所重視，其中，主管情緒協助扮演的角色舉足輕重，如何透過主管的行為影響部屬，進而影響整個組織，對管理意涵而言尤其重要。立基於過去情緒協助研究的認知概念，並以資源保存理論的觀點為基礎，本研究探討主管情緒協助的行為層面的內涵與分類，是如何保存與增加部屬的個人資源，而透過資源的變動，對部屬的主觀幸福感與工作疲勞狀況所產生的影響，另外，根據廣義的社會衝擊理論，試圖理解部屬權力距離傾向可能扮演的調節角色。本研究將採問卷調查法施測，第一階段共回收226份問卷，第二階段發放給226位第一階段的填答者，共回收線上問卷152份，因此，共回收有效線上問卷152份，有效回收率約為67%，研究結果顯示，在高部屬權力距離傾向調節的情況下，主管情緒協助會降低個人資源，使其主觀幸福感降低、工作疲勞上升，而在低部屬權力距離傾向調節的情況下，主管情緒協助會提升個人資源，使其主觀幸福感上升、工作疲勞降低。最後，本研究針對研究結果進行討論，並對理論貢獻、實務意涵、研究限制，以及未來研究方向加以闡述。 / The working environments nowadays are multi-work, multi-role and multi-stimulation. The emotion issue of employees is held in high regard today for organizations since people get in touch with each other more frequently. Among them, supervisors’ emotion helping plays an important role in this situation. Moreover, how supervisors’ behaviors affect subordinates, followed by the impact on organization is crucial when it comes to leadership. Based on pervious cognitive knowledge of emotion helping related studies and conservation of resources theory, the main focus of this research is to examine whether supervisors’ emotion helping behaviors are associated with personal resources and the distinctive mediating mechanisms that may explain subordinates’ subjective well being and work fatigue, as well as the classification of emotion helping behaviors. Furthermore, understanding the moderating role of power distance orientation according to broad social impact theory. This study is conducted by questionnaire survey and received 152 replies from subordinates. The results indicated that personal resources mediated the relationship between emotion helping – subjective well-being and emotion helping – work fatigue while subordinate power distance orientation play a moderated role between emotion helping and personal resources. This study contributing to the implications for organizational researches and managerial practices. Furthermore, limitation and future direction were being discussed at the end of this paper.

本研究之目的在於以Sternberg的WICS模式、以及Hamel與Prahalad的競爭大未來思維為出發點，探討當領導者具備智慧、實用智力、分析智力、創造力、以及競爭大未來思維時，是否能制定較佳的決策，進而影響到員工的工作生活品質、身心健康、與幸福感，最終則對於組織競爭力與組織績效產生影響。此外，本研究也檢驗「領導競爭力之整合模式」，以協助企業組織進行診斷與改善。 本研究以問卷蒐集資料，並採用便利取樣，共蒐集417位員工的有效樣本，與經過信度、效度、與因素分析的檢驗，再進行變項間的關係探討。統計分析結果顯示，本研究多數量表皆具有良好的內部一致性信度(.93~.97)與效標關聯效度(.14~.88)。此外，本研究以階層迴歸分析與結構方程模式驗證本研究假設，研究結果顯示：1. 領導者智慧、領導者智力、領導者創造力、與競爭大未來思維，對於領導者決策品質具有正向顯著影響；2. 領導者決策品質對員工工作生活品質具有正向顯著影響；3. 員工工作生活品質對於員工身心健康具有正向顯著影響；4. 員工身心健康對於員工幸福感具有正向顯著影響；5. 員工幸福感對於組織競爭力具有正向顯著影響；6. 組織競爭力對於組織績效具有正向顯著影響；7. 領導者智慧、領導者智力、領導者創造力、與競爭大未來思維，對於組織績效具有正向顯著影響；8. 本研究之領導競爭力整合模式獲得支持。 最後，本研究提出未來之研究建議，以期未來研究能以更完善的研究設計，獲得更完整的領導競爭力之全貌，同時，亦提出本研究之實務應用建議，以作為企業組織診斷與發展的重要參考。