Les distributeurs se caractérisent désormais comme de véritables marques qui cherchent à construire leur capital pour délivrer davantage de valeur aux consommateurs et ainsi tenter de les satisfaire, de les fidéliser et finalement d'améliorer leur performance. Si de nombreuses recherches académiques et managériales insistent sur la pertinence pour les entreprises de développer leur capital-marque, d'autres investigations rappellent la complexité dune telle tâche et les nombreuses difficultés afférentes à la mesure. Le distributeur n'échappe pas à cette complexité, pis encore, les spécificités de la distribution et les comportements des consommateurs dans ce secteur requièrent davantage de précaution dans l'application du concept aux firmes de distribution. L'objectif de ce travail porte donc sur la définition, la conceptualisation et la mesure du capital-marque du distributeur. Pour ce faire, une analyse qualitative exploratoire est tout d'abord menée afin de compléter la revue de littérature, d'explorer les perceptions et comportements des consommateurs et de faire émerger les variables d'action du distributeur grâce auxquelles il peut générer de la valeur. Afin de pallier aux insuffisances théoriques et de proposer un outil opérationnel aux managers, un cadre conceptuel du capital-marque adapté au distributeur est ensuite construit sur la complémentarité des apports de la littérature et de l'étude exploratoire. Puis le test empirique de ce modèle, par l'usage d'un questionnaire administré auprès de 313 consommateurs et d'une analyse avec l'approche PLS, permet de confirmer le cadre conceptuel défini. Enfin, la discussion des résultats suggèrent que les distributeurs peuvent construire leur marque sur huit dimensions distinctes qu'elles soient relatives aux produits vendus, aux points de vente ou aux expériences de magasinage des consommateurs. Plus spécifiquement, l'apparence du magasin et la qualité des produits contribuent le plus fortement à la création de valeur / Nowadays, retailers must be considered as real and unique brands that wish to build their equity. By enhancing the value offered to consumers, they can retain and attract them and consequently, increase their own performance. However, the brand equity measure is complex and many specificities arise from the retail area that clearly call for a specific conceptualization. The aim of this research is to define, conceptualize and measure the equity of the retailer as a brand. In that respect, an exploratory qualitative research is conducted to firstly, obtain a better understanding of consumers' perceptions and behaviors and secondly, to identify the variables the retailer can leverage to build its equity. Then, a new conceptual framework is established. It includes eight variables related to the product assortment, the outlet or the consumer experience. The model is estimated by using a survey based upon 313 consumer responses and the PLS path modeling approach. The results provide evidence that retailers can build their equity on these eight dimensions. More specifically, the outlet interior appearance and the product quality are the two main drivers of retailer brand equity

This paper examines how social- and environmental sustainability is advertised on Instagram and how it in turn affects consumer-based brand equity. Firstly, a latent content analysis was conducted on Adidas Instagram account, @adidas, to gain insights on how they use sustainability in their advertising through their Instagram posts. The findings revealed how Adidas explicitly advertise sustainability, both social- and environmental sustainability on their Instagram account. However, the analysis displayed a higher focus on social issues compared to initiatives to facilitate environmental sustainability. Secondly, Adidas Instagram was analyzed with the use of insights from interviews, to capture how its sustainability efforts affect consumers and thereby brand equity. The findings demonstrate the importance of taking the consumer perspective into account to positively affect the dimensions included within brand equity through social media, and to not miss out on the favorable outcomes of sustainability advertising. Accordingly, the research offers concrete knowledge on how sustainability can be advertised on social media by fashion brands, and its effect on brand equity. An area that has highly been neglected among previous researchers. The study contributes to valuable knowledge on how brands, in a generally unsustainable industry, could demonstrate their sustainability efforts in advertising to foster sustainable consumption among consumers into a more sustainable future.

This thesis investigates the ways in which businesses’ privacy practices in pay-with-data scenarios affect the way users interact with the business, both in terms of their on-site behavior and the creation of brand equity, in regions covered by the GDPR. I address a gap in the literature by exploring a possible business case for using privacy-friendly data collection practices in the context of brand equity creation and growth. The methodology consists in a randomized survey experiment with a 3 x 3 within-subjects design, with participants recruited via Prolific. Results show that privacy-friendly practices reduce the likelihood of transaction abandonment use of data falsification and other data controlling techniques which reduce data accuracy and quality; they also show an increased likelihood in forming trust associations with the brand and resulting in increased brand preference and willingness to recommend the brand to friends and family. The primary practical implication is that an increase in conversion rates, collected data accuracy and increased brand equity are integral to building a business case in favor of privacy-friendly approaches in online scenarios.

Every organisation has to build their brand on specific associations that they want to be related to. These associations can be divided into two categories: points of parity and points of difference. Traditionally brands have been concentrating on the company’s points of difference in their positioning strategies. It is more complex to take the position of a point of parity than it of a point of difference. Positioning involves finding a distinct place in the customer’s memory for the right reasons the company wants to convey and in that way maximize the profit potential for the company. To be able to achieve this, the company need to define its target group, its competition, and in what way the brand are alike the competition and in what way they differ from their competition. Existing brands positioning derives from the brand’s identity. The problem question is how can an organisation gain the position of a point of parity? Food Safety is relevant to use as an example given that it is impossible to compromise with, since it could lead to bankruptcy if not properly handled. The aim is to dissolve the complexity of the situation by using well known theory about marketing strategies, brand building, positioning, brand identity, brand equity and communication. The solution consists of three phases that forms a model of a strategy. In the first phase the organisation need to set up their marketing and brand strategies, their frame of reference and decide on their identity, what point of parities and point of differences they want to be associated with. The second phase involves elaboration of the identity into brand equity. For a point of parity it is a longer process than for a point of difference. The last phase is the communication of the brands message and identity. Communication is the key to linking the identity to the customer. The steps are combined in the strategy set up in this research. Since markets are dynamic it is important to resubmit and keep working with all steps of the strategy.

Purpose - The purpose of this research is to explore if there is a viable way for a newly brand to speed up the process of creating and acquiring the brand equity. Since branding is a very broad area, we narrow the research down to brand alliance for startups. With this research, we aim to deep into the subject to understand how this has been done and could be done.   Research Question - How can a start-up make brand associations with other well-known brands, in order to leverage their equity and acquire its own?   Methodology - Qualitative research method is applied through an interview to the case study company. This research is conducted in inductive reasoning which conforms to the qualitative paradigm. In addition, the research approach is an interpretive that has a view of subjectivism ontology. By looking into our case company, the description of each of the co-branding partnerships performed with its partners is examined. The information is gathered via an interview to the case company as well as secondary sources.   Findings - This research indicates that the case company has greatly benefited from the large number of co-branding partnerships with other well-known brands. It has benefited both in terms of gaining brand awareness and brand image, as well as accessing the customer base of its partners. It is an indication that a new start-up can speed up the process of branding and customers acquisition by engaging in co-branding partnerships.

Background: The study explores the impact of brand equity on brand loyalty intention within the accounting services sector in Finland. The study uses four dimensions of brand equity, which include perceived brand quality, perceived brand value, perceived brand uniqueness and perceived corporate credibility. Purpose: The purpose of this thesis is to explore the applicability and the impact of customer-based brand equity and its dimensions in the field of accounting. Method: The current research applies known conceptual frameworks and theories on the dimensions of customer-based brand equity in business-to-business context and investigates causal relationships between the CBBE dimensions and brand loyalty intention. A self-administered survey was conducted and a total of 93 responses was collected from businesses that use external accounting services. Conclusion: All hypotheses have been supported and the findings conclude that brand quality, brand value, brand uniqueness and corporate credibility have positive correlation with brand loyalty intention. Findings of the study are relevant for marketers and researchers, as well as for managerial implications in the building of brand equity. The paper provides valuable insights into the dimensions of customer-based brand equity in the business-to-business context and offers a solid foundation for future research on brand loyalty and brand equity and offers practical help for businesses to enhance their customers’ loyalty.

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Cada vez más el término Brand Equity es importante en diversas categorías, de este modo, las compañías buscan construir uno sólido. Asimismo, el Brand Personality en este fenómeno es relevante, pues está relacionado con el Brand Equity al indicar los valores y personalidad de la marca e influir en la conexión con el consumidor. Este estudio busca encontrar la relación entre dimensiones del Brand Equity (Brand Awareness, Brand Association y Perceived Quality) y Brand Personality con respecto al Brand Loyalty, en el contexto peruano de la categoría de sportswear. La data obtenida de 400 encuestados por medio de una encuesta online fue analizada usando análisis de regresión múltiple y correlaciones. / The term Brand Equity is increasingly important in various categories, thus, companies seek to build a solid one. Likewise, Brand Personality in this phenomenon is relevant, since it is related to Brand Equity by indicating the values and personality of the brand and influencing the connection with the consumer. This study seeks to find the relationship between dimensions of Brand Equity (Brand Awareness, Brand Association and Perceived Quality) and Brand Personality with respect to Brand Loyalty in the Peruvian context of the sportswear category. The data obtained from 400 respondents through an online survey was analyzed using multiple regression analysis and correlations. / Trabajo de investigación

Purpose: This paper aims to explore the relationship between an influencer’s endorsement of a brand and the subsequent brand’s equity within a consumer’s mind. Research Question: How will an influencer endorsement influence a consumer’s brand equity?  Design, Methodology, and Approach: The authors of this paper used a qualitative approach, inductive structure. Due to the explorative nature of this paper, the authors have conducted 10 semi-structured interviews. This method generated a depth of information which was then coded for the analysis process.  Findings: The findings of the research suggest a strong relation between frequent engagement from the influencer and brand awareness through endorsement. There is also a positive association between the relationship with an influencer. Furthermore, trust in influencers is built through two components, knowledge/expertise and authenticity, however, trust does not influence brand loyalty.  Limitations: The interviews were conducted in English although English was not the first language for any of the participants, this caused some confusion when the interviewees had to explain the more technical terms in simplified language. Furthermore, this may have hindered their ability to express themselves 100% accurately, however, the researchers made sure to get a detailed answer for every question to ensure nothing was lost in translation.  Keywords: Influencer, influencer endorsement, brand equity, brand loyalty, brand image, brand awareness, trust, knowledge, expertise, authenticity.

Customer engagement is a relatively new topic in research and due to its importance, it has recently received a lot of attention in both academia and practice. Although the attention, it still lacks knowledge regarding its components and driving factors. While previous research solely has included high involvement product categories, the purpose of this study was to shed light on low involvement product categories, by examining the driving factors of customer engagement within low involvement product categories. A qualitative method was chosen by implementing an inductive approach, and conducting eight in-depth unstructured interviews, with sensitizing concepts as a theoretical background. The reason for the method of choice in this thesis was based on the argument that the authors wanted to contribute new insights into the research field. The findings indicated seven prominent themes that were interpreted as driving factors of customer engagement within low involvement product categories, namely, marketing communication, brand traits, brand activations, brand ambassadors, brand values, brand-self connection, and fellowship. Since the purposive sample only focused on customers, the brand perspective was excluded.