In Jordan, residential care institutions (RCIs) for children in conflict with the law are identified as various specialised state institutions which constitute a state formal response to youth crime, and specialise in taking care of children. This thesis examines the objectives of RCIs’ programmes for children in conflict with the law in Jordan, as they attempt to reduce offending by convicted children, and whether these objectives meet children’s needs, according to the view and experiences of children themselves (12-17 years). This study is based on qualitative methods, using data from individual and focus group interviews with institutional staff, and participant observation and individual interviews with children. Exploring the divergent claims made within childhood and youth crime theoretical perspectives, this thesis develops a nuanced understanding of institutions’ crime-reduction programmes by drawing upon key theoretical concepts from these frameworks: children as ‘socially becoming’ and ‘social beings’. RCIs provide four rehabilitative programmes to help reduce children’s problematic and offending behaviour; namely, a family guidance programme (FGP), a poverty reduction programme (PRP), an educational programme (EP) and a child behaviour modification programme (CBMP). To a large extent, these programmes tended to provide polices of crime prevention which focus on re-socialising children according to the normative and cultural system of behaviour in which children were generally perceived as incompetent social actors, and where their best interest was not always acknowledged. To a large extent, children’s own perspectives and experiences of institutional rehabilitative programmes revealed the institutional failure to treat their familial, economical, educational and behavioural problems. Overall, children thought such failure happened either because the institutional aims were not actually implemented, or because the methods of delivering the institutional programmes per se were ineffective. This finding reflects a contradictory picture between the RCIs’ objectives and their actual practices, reflecting the institutional departure from a set of theoretical ideas regarding the prevention of youth crime. Focus group discussion with key informant staff referred to a variety of obstacles that contribute to their inability to address children’s wider needs within the existing institutional aims. Parental refusal to participate in child abuse and supervisory neglect interventional sessions, short-term intervention for chronically abused children and institutional reliance on talking methods in promoting parental supervision over children’s behaviour were all issues hindering effective institutional intervention within the familial environment. The institutional failure to meet children’s educational and career training needs occurred because these programmes are scheduled at the same time. The seriousness of some children’s crimes and the inability of some families to accompany their children to school were other issues preventing children from attending school. The lack of staff motivation, along with staff’s interrelated roles, prevented child monitoring staff from fully carrying out the intended intervention of modifying children’s negative behaviours. Ultimately, the findings from this study indicate the inconsistency between RCIs’ principles of rehabilitating children in conflict with the law and their actual practices, including the lack of policies in place to meet the institutional objectives. This in turn meant that RCIs do not actually operate to rehabilitate children in order to reduce reoffending, but are largely punitive and operate to criminalise children and separate them from society.

Este trabalho, fundamentando-se no referencial psicanalítico, estuda o fenômeno transferencial a partir dos discursos de médicos que trabalham em um hospital e pronto-socorro públicos, na cidade de Porto Velho, Rondônia. Os sujeitos são dez médicos, de ambos os sexos, distribuídos entre sete especialidades, incluindo recém-formados e profissionais com mais de 40 anos de exercício da medicina. Foram realizadas duas entrevistas com cada sujeito e suas falas são apresentadas e analisadas a partir de fragmentos discursivos, extraídos do material obtido das transcrições. A análise dos enunciados discursivos teve por objetivo compreender como as manifestações transferenciais são percebidas pelos médicos. Por intermédio desses enunciados foi possível detectar que, embora os sujeitos falem a partir de uma posição de autoridade, em função do lugar que ocupam na rede institucional, seus discursos foram marcados também pelo medo, solidão e impotência frente às agruras do exercício médico. Tal posição de autoridade se revelou paradoxal, pois, ao mesmo tempo em que lhes oferece um status de figura admirada e imprescindível para a sociedade, também faz deles depositários de um imaginário de onipotência, levando-os a se defrontarem com situações difíceis de serem manuseadas, principalmente àquelas que partem das expectativas oriundas da clientela. Existe a consciência de que o fenômeno transferencial faz parte da relação com o paciente, como também o entendimento de que, em certos momentos, essas manifestações possuem um vínculo direto com o adoecer e com a reabilitação. Entretanto, os discursos apontaram para o despreparo dos entrevistados em lidar com tais investimentos, assim como com a ressonância dos mesmos sobre si próprios. / This work, based on the psychoanalytical reference, studies the transference from the speech of doctors who work in hospitals and public first-aid clinics in Porto Velho city: Rondônia state. They are ten doctors (both male and female ones), men and women distributed among seven specialities, including both just graduated ones and doctors who have been working for over 40 years in these areas. Two interviews with each doctor were made and their speeches are shown and analysed from discursive fragments on, taken from the material obtained by the transcriptions. The analysis of the discursive propositions aimed to realize how the manifestation of the transference are noticed by the doctors. Based on these propositions, it was possible to realise that, though the people speak in a position of authority, in function of the “where" they are in the institutional system, their speeches were also determined by fear, loneliness and impotence, face the displeasures of the medical duty. This position of authority was revealed as paradoxical, whereas it offers them the status of and admired figure and vital for the society and, at the same time, makes them consigners of an illusory of omnipotence, taking them to face some situations which are difficult to be handled, from the expectations derived from the clients. There is not just the sense of duty that the transference is part of the relationship with the patient, as the comprehension that, sometimes, these manifestations are closely linked to the “getting ill" and “getting better". However, the speeches lead to the disqualification of the doctors at dealing such cathexis, as well as the inner response of theirs over themselves.

Made available in DSpace on 2016-04-27T18:47:18Z (GMT). No. of bitstreams: 1 Vania Nascimento Costa.pdf: 373973 bytes, checksum: b43b9fe82d3ac84f505d87154050d6c0 (MD5) Previous issue date: 2016-03-17 / This thesis analyzed the elderly living in long-stay institution (ILPI). The gerontological literature draws attention to the institutionalized elderly as those who feel distant from their world and family. By analyzing the old highlights the old identity within an institution, that is not lost since there is clarity. Realizes the need to understand the identity of the institutionalized elderly, this study sought is to investigate the desire of will, actions and positive and negative criteria involving the elderly in ILPIs. The proposed research can be characterized as qualitative, information point allowed their subjects and classify actions that bring positive and negative criteria. The results showed that the identity of the elderly is not changed by living in an institution contrary is added new knowledge long as there is desire / Esta tese analisou, idosos residentes em Instituição de Longa Permanência (ILPI) . A literatura gerontologica chama atenção para os idosos institucionalizados como aqueles que se sentem afastados do seu mundo e da família. Ao analisar, o velho evidencia-se a identidade de velho dentro de uma instituição, que não se perde desde que haja lucidez. Percebe-se a necessidade de entender a identidade do idoso institucionalizado, este estudo procurou como objetivo geral investigar a vontade de desejo, ações e critérios positivos e negativos que envolva o idoso nas ILPIs. A pesquisa proposta pode ser caracterizada como qualitativa, as informações permitiram apontar seus sujeitos e classificar ações que trazem critérios positivos e negativos. Os resultados apontaram que a identidade do idoso não é alterada por residir em uma instituição ao contrario é agregado novos conhecimentos desde que haja desejo

This dissertation investigates compulsory care of alcohol abusers in Sweden during the years 1940 to 1981. The purposes of the dissertation are twofold: in part to determine the concrete forms which care services for alcohol abusers took during the years focused on, in part to analyze what connections existed between the development of services and conceptions of the reasons for, consequences of and possible solutions to alcohol abuse. One point of departure is that the problem was defined with respect to the interests of influential social actors, and with respect to a very particular view of what a respectable life (free of social problems) was. Among the most influential actors involved in these social services, I argue for a focus not least on so-called “street-level bureaucrats”, with direct influence on the goals and methods of institutional care. The study is thus oriented towards mapping the development of problem definitions and formulation within the praxis of compulsory care in four institutionalized care establishments for alcohol abusers. This development is contrasted to broader trends of institutional and discursive development in the definition of alcohol abuse as a social problem. The legislation regulating compulsory care has constantly been founded upon assumptions of the social damage caused by alcohol abuse. At the level of concepts or discourse the consequences of causes for and solutions to alcohol abuse were initially defined in terms of individual morality, with definitions subsequently developing so as to depart from more medicalized terminology. Towards the end of the period the problem descriptions became focused on societal dysfunctions and reforms as the respective causes of and solutions to societally problematic alcohol abuse. At the level of treatment focused upon in the dissertation, societal explanations of alcohol problems departing from societal dysfunctions as causes thereof, and societal reforms as solutions, have never been fully integrated in care services praxis. This was not the case for the simple reason that these care activities, as such, were developed to deal with individuals rather than with society. Neither did a medicalized perspective come to dominate institutionalized care during the period studied – something which can be explained not least with the fact that the perspective’s expansion was not attended by development of medical treatment methods which were convincing with respect to results of use. On one hand, concretely practiced compulsory care thus long remained dominated by problem definitions departing from inmates’ gender-specific moral qualities. On the other hand, certain elements of a more resource-oriented and societal-reformist perspective can certainly be distinguished in the development of care services, albeit on the special terms associated with service implementation in the field. In conclusion, the historical development of care services for alcohol abusers shows that alcohol abuse need not necessarily, or primarily, be seen as a problem having to do with individuals’ relationship with alcohol. Other definitions of the problem have focused upon individuals’ relationship also to working life, the family, sexual morals, the gender order, or capitalist oppression. The problem has been seen as a workers’ and poverty problem, a problem of families and violence, a medical problem, or a symptom of societal problems. Causes have been sought in the character of individuals, the ways in which they have been raised or not raised, their spiritual life, their metabolism, their genetic material, their socioeconomic environment, gender and family situation. The proposed solutions have included everything from work, organized coffee breaks, medicines, psychotherapy and democracy to piece-rate wages, no wages, collective care, or solitary confinement. Alcohol itself has been a secondary factor in the problem definitions which have let themselves be attached – either via perceived links of cause or of effect – to more overarching social issues. / <p>Sammanfattning på engelska med titeln: The rehab : compulsory care of alcohol abusers in Sweden 1940-1981</p>

Aim of the study. To explore and evaluate the frequency of stress and psychological violence experienced at work by nurses working at Kaunas district health care institutions, and to evaluate factors that cause stress and psychological violence. Methods. Information has been gathered using anonymous questionnaires distributed among 152 nurses working at health care institutions in Kaunas district. Statistical evaluation of the obtained data was performed using SPSS 12.0/w software package. Results. We found that 73.7% of nurses experienced stress. A statistically reliable relationship was detected between critical situations at home, workload, and stress (p<0.01). 11.2% of nurses felt absolutely unsafe and 41.4% - unsafe about retaining their work position in the future. 12.5% of nurses experienced psychological violence at work. Psychological violence towards nurses most frequently resulted from backbiting and rumours, lack of information affecting job quality and performance, and reminding about mistakes made at work. A statistically reliable relationship was found between negative experience at work and poor health estimation. Nurses who were ignored and isolated at work (p<0.05, OR 2.76 CI (1.07;7.10)), experienced (p<0.01, OR 3.71 CI(1.44; 9.52)), humiliation, and mockery (p<0.0001, OR 5.07 CI (2.07;12.41)) had a higher probability of evaluating their health as poor. 33.6% of nurses experienced patients’ and their relatives’ threats, and 2% of nurses experienced... [to full text]

Darbo tikslas: Ištirti personalo valdymą Kauno miesto pirminės asmens sveikatos įstaigose. Tyrimo metodika: Tyrimo metu apklausti Kauno miesto pirminės asmens sveikatos priežiūros įstaigų (PASPĮ): viešųjų ir privačių vadovai. Tyrimas buvo atliekamas dviem etapais. Pirmame etape atliktas kokybinis tyrimas. Apklausti 4 atsitiktinai pasirinktų įstaigų (2 viešųjų ir 2 privačių) vadovai. Tyrimas buvo atliekamas interviu metodu, pateikiant iš anksto apgalvotus klausimus. Kokybinio tyrimo tikslas – išsiaiškinti kokios yra personalo valdymo funkcijos PASPĮ. Antrame etape atliktas kiekybinis tyrimas. Iš viso buvo išplatintos 43 anketos visose Kauno miesto pirminės asmens sveikatos priežiūros įstaigose Atgal sugrįžo 41 anketa: 7 iš 9 viešųjų ir 34 iš 34 privačių pirminę asmens sveikatos priežiūrą teikiančių įstaigų. Tai sudaro 95,3% nuo visų išplatintų anketų. Į 35 anketas atsakė patys įstaigų vadovai, o į 6 įstaigų administratoriai. Uždaviniai: 1. Ištirti pirminės asmens sveikatos įstaigos vadovų kompetenciją personalo valdymo srityje. 2. Ištirti ir palyginti kaip atliekamos personalo valdymo funkcijos viešosiose ir privačiose pirminės asmens sveikatos įstaigose. 3. Nustatyti esmines personalo valdymo tendencijas ateityje įstaigų vadovų požiūriu. Rezultatai: Personalo vadovas yra visose 7 viešosiose PASPĮ, o tuo tarpu iš 34 privačių PASPĮ personalo vadovą turi tik 5,9 proc. Savo kompetenciją personalo valdyme aukščiau įvertino viešųjų PASPĮ vadovai. Išvados: 1. Savo kompetenciją... [toliau žr. visą tekstą] / Aim of work: to analyze the management of personnel at Kaunas city primary health care institutions. Methodology of the work: during the research, the heads of both public and private Kaunas city primary personal health care institutions (PPHCI) were polled. The research was made in two stages. In the first stage the qualitative research was made. 4 heads of accidentally chosen institution (2 public and 2 private) were polled. The research was made in the form of interview, given the questions considered in advance. The aim of qualitative research is to find out what are the functions of personnel management at PPHCI. In the second stage a quantitative research is made. There were 43 questionnaires distributed in all Kaunas city primary personal health care institutions. 41 questionnaires were returned: 7 from 9 from public and 34 from 34 from private institutions, providing primary personal health care. It makes 95,3% of all questionnaires that were distributed. 35 questionnaires were answered by the heads of these institutions and 6 by their administrators. Tasks: 1. To analyze the expertise of the heads of primary personal health care institutions in the field of personnel management. 2. To analyze and to compare how the personnel management functions are carried out in public and private primary personal health care institutions. 3. To find out fundamental future tendencies of personnel management from a viewpoint of the heads. Conclusions: 1. The respondents in... [to full text]

Darbe analizuojamas auditas ir jo ypatybės sveikatos priežiūros institucijose. Pagrindinė analizė yra atliekama nagrinėjant SPI auditą atliekančių institucijų veiklą šioje srityje. Visų pirma pirmame darbo skyriuje yra pristatomos pagrindinės audito definicijos, audito bruožai, analizuojama kodėl pastaruoju metu išsaugo audito svarba. Taip pat nagrinėjamos pagrindinės audito klasifikacijos. Aptariami pagrindiniai audito procedūros etapai. Darbe taip pat skiriamas dėmesys pagrindinių audito kriterijų analizei, kalbama apie 3 E koncepciją, daugiausia dėmesio skiriant vienam svarbiausių bei problematiškiausių kriterijų – efektyvumui, tam tikslui pristatomas Didžiosios Britanijos Nacionalinės audito organizacijos parengtas efektyvumo įrankių komplektas. Toliau antrame darbo skyriuje yra kalbama apie auditą Lietuvos sveikatos priežiūros institucijose. Paskutinė tiriamoji dalis yra skirta susipažinimui su atlikto tyrimo duomenimis. Darbas užbaigiamas išvadų bei rekomendacijų suformulavimu. Pagrindinė bendra problema Lietuvoje yra, kad vis dar dažnai painiojamos kontrolės ir audito sąvokos painiojamos ir kyla nesusipratimų tuomet, kai įstatymu apibrėžtos veikos pagal audito apibrėžimą, turėtų būti priskirtos auditui, o realybėje atliekamas ne auditas o tik vykdoma kontrolė arba atvirkščiai- veikla kuri įvardijama kaip kontrolė, iš tiesų prilygsta auditui. Taip pat aktuali problema su kuria susiduria SPI auditą atliekančios institucijos yra žmogiškųjų išteklių trūkumas, kuris... [toliau žr. visą tekstą] / The importance of audit grows in every sector, this can be said and about health care sector. Every person wants to get an accessible and good quality health care service. Health care institutions audit is one of the implements which helps to review accessibility and a quality of health care services and also or these services satisfies customers needs. Also audit in health care institutions helps to know how institutions use finances. The main purpose of this work is to analyse audit system and audit features in health care institutions. The main analysis is concentrated into institutions which performs audit in health care institutions. At first in this work is introduced the main definitions of audit, audit features, elements, types and audit importance in nowadays world. Also there are analysed the audit procedure stages. Moreover there are analysed 3E conceptions (economity, efficiency, effectiveness) – the main attention is paid to efficiency. In the second chapter main attention is paid to audit in Lithuanian health care institutions. The third chapter analyzes institutions which performs audit in health care institutions.: The last section of this research is conclusions and recommendations. The main conclusion is that in Lithuania there are still confounded control and audit conceptions and sometimes it is cause the problems. Talking about health care sector, the institutions which performs audit in health care institutions, lack oh human resources and can not... [to full text]

Nas últimas décadas, o envelhecimento da população brasileira tem demandado atenção, principalmente, no que tange ao cuidado para com o público idoso. Apesar de a legislação brasileira estabelecer que o principal responsável pelo cuidado ao idoso é a família, a dinamicidade do contexto social e a atual fluidez dos relacionamentos familiares tem reconfigurado essa prerrogativa. Neste contexto, com a finalidade de suprir essa demanda oferecendo ao público longevo serviços de assistência social e à saúde, principalmente, em casos em que o idoso não possui família ou esta não apresenta condições para assumir a responsabilidade pelo seu cuidado, surgem as denominadas Instituições de Longa Permanência para Idosos – ILPIs, objeto deste estudo. Partindo-se do entendimento de que a forma como os funcionários de uma ILPI são geridos e a prestação de serviços conduzida está diretamente relacionada às representações sociais de gestores, funcionários e dos próprios idosos sobre a velhice, este estudo objetivou identificar e analisar como as representações sociais sobre a velhice na ótica dos usuários e daqueles que trabalham em uma instituição de longa permanência para idosos se refletem nos processos de movimentação e desenvolvimento de pessoas dessa instituição. Para isso, esta pesquisa, de abordagem qualitativa e natureza exploratório-descritiva, adotou como estratégia o estudo de caso e como técnicas de coleta de dados: observação simples e participante, realizadas de setembro de 2011 a fevereiro de 2012; entrevistas semiestruturadas com 18 indivíduos, sendo quatro gerentes, nove funcionários e cinco idosos; classificação de fotos; pesquisa documental. Os resultados deste estudo apontaram para a heterogeneidade das representações sociais de gestores, funcionários e usuários da instituição pesquisada a respeito da velhice, que perpassaram não apenas o contexto de institucionalização, mas também os dois modelos predominantes de velhice, um com foco nas perdas e outro com foco nos ganhos. A análise dessas representações sociais permitiu ainda o desvelamento de questões pertinentes à dinâmica organizacional como as relacionadas a gênero, relações de poder, mecanismos de controle da velhice e mecanismos de resistência. Quanto aos processos de movimentação e desenvolvimento de pessoas, identificouse que as representações sociais a respeito da velhice influenciam na condução das ações relacionadas aos processos de captação, internalização e desenvolvimento de pessoas, se desdobrando na filosofia de atendimento da ILPI pesquisada e no comportamento de seus gestores e funcionários. / In recent decades, the aging of the Brazilian population has been attracting more and more attention, mainly in what regards elderly care. Despite Brazilian legislation provisioning that it its mainly the family's role to take care of their elderly, the dynamics of the social context and the present fluidity of family relations has reshaped this claim. Therefore, the Long Term Care Institutions for Elders – LCIF, the focus of this study, appear in order to meet this demand, by offering social welfare and health services to this long-living public – mainly when the elder has no family or they do not offer the conditions to take on the responsibility for such care. Assuming that the way LCIF employees are managed and the services they provide are directly connected with the social representation perceived by managers, employees and the very elders in regards to old age, this study aimed at identifying and analyzing how such social representations, as perceived by the users of and those who work at these institutions, impact on their movement and development processes. In order to accomplish that, this qualitative and exploratory-descriptive research employed the strategy of case study; for acquiring data, it employed the following procedures: simple and engaged observations, taken place over the period of September, 2011, through February, 2012; semi-structured interviews with 18 individuals (four managers, nine employees, and five elders); classification of photographs; and document research. Results revealed a heterogeneity in the social representations perceived by managers, employees and users of the institution studied in regards to old age. These perceptions involved not only the institutionalization context, but ranged between two predominant models, one focusing on loss, and the other on gain. The analysis of these social representations also allowed for the unveiling of issues regarding the organizational dynamics, such as those related to gender, power relations, mechanisms of old age control, and resistance mechanisms. Concerning the processes of movement and development of people, there could be identified that the social representations on old age influence the decisions related to the processes of reception, internalization and development of people, unfolding into the philosophy of service at the LCIF studied here, as well as in its managers' and employees' behavior.

Nas últimas décadas, o envelhecimento da população brasileira tem demandado atenção, principalmente, no que tange ao cuidado para com o público idoso. Apesar de a legislação brasileira estabelecer que o principal responsável pelo cuidado ao idoso é a família, a dinamicidade do contexto social e a atual fluidez dos relacionamentos familiares tem reconfigurado essa prerrogativa. Neste contexto, com a finalidade de suprir essa demanda oferecendo ao público longevo serviços de assistência social e à saúde, principalmente, em casos em que o idoso não possui família ou esta não apresenta condições para assumir a responsabilidade pelo seu cuidado, surgem as denominadas Instituições de Longa Permanência para Idosos – ILPIs, objeto deste estudo. Partindo-se do entendimento de que a forma como os funcionários de uma ILPI são geridos e a prestação de serviços conduzida está diretamente relacionada às representações sociais de gestores, funcionários e dos próprios idosos sobre a velhice, este estudo objetivou identificar e analisar como as representações sociais sobre a velhice na ótica dos usuários e daqueles que trabalham em uma instituição de longa permanência para idosos se refletem nos processos de movimentação e desenvolvimento de pessoas dessa instituição. Para isso, esta pesquisa, de abordagem qualitativa e natureza exploratório-descritiva, adotou como estratégia o estudo de caso e como técnicas de coleta de dados: observação simples e participante, realizadas de setembro de 2011 a fevereiro de 2012; entrevistas semiestruturadas com 18 indivíduos, sendo quatro gerentes, nove funcionários e cinco idosos; classificação de fotos; pesquisa documental. Os resultados deste estudo apontaram para a heterogeneidade das representações sociais de gestores, funcionários e usuários da instituição pesquisada a respeito da velhice, que perpassaram não apenas o contexto de institucionalização, mas também os dois modelos predominantes de velhice, um com foco nas perdas e outro com foco nos ganhos. A análise dessas representações sociais permitiu ainda o desvelamento de questões pertinentes à dinâmica organizacional como as relacionadas a gênero, relações de poder, mecanismos de controle da velhice e mecanismos de resistência. Quanto aos processos de movimentação e desenvolvimento de pessoas, identificouse que as representações sociais a respeito da velhice influenciam na condução das ações relacionadas aos processos de captação, internalização e desenvolvimento de pessoas, se desdobrando na filosofia de atendimento da ILPI pesquisada e no comportamento de seus gestores e funcionários. / In recent decades, the aging of the Brazilian population has been attracting more and more attention, mainly in what regards elderly care. Despite Brazilian legislation provisioning that it its mainly the family's role to take care of their elderly, the dynamics of the social context and the present fluidity of family relations has reshaped this claim. Therefore, the Long Term Care Institutions for Elders – LCIF, the focus of this study, appear in order to meet this demand, by offering social welfare and health services to this long-living public – mainly when the elder has no family or they do not offer the conditions to take on the responsibility for such care. Assuming that the way LCIF employees are managed and the services they provide are directly connected with the social representation perceived by managers, employees and the very elders in regards to old age, this study aimed at identifying and analyzing how such social representations, as perceived by the users of and those who work at these institutions, impact on their movement and development processes. In order to accomplish that, this qualitative and exploratory-descriptive research employed the strategy of case study; for acquiring data, it employed the following procedures: simple and engaged observations, taken place over the period of September, 2011, through February, 2012; semi-structured interviews with 18 individuals (four managers, nine employees, and five elders); classification of photographs; and document research. Results revealed a heterogeneity in the social representations perceived by managers, employees and users of the institution studied in regards to old age. These perceptions involved not only the institutionalization context, but ranged between two predominant models, one focusing on loss, and the other on gain. The analysis of these social representations also allowed for the unveiling of issues regarding the organizational dynamics, such as those related to gender, power relations, mechanisms of old age control, and resistance mechanisms. Concerning the processes of movement and development of people, there could be identified that the social representations on old age influence the decisions related to the processes of reception, internalization and development of people, unfolding into the philosophy of service at the LCIF studied here, as well as in its managers' and employees' behavior.

Nas últimas décadas, o envelhecimento da população brasileira tem demandado atenção, principalmente, no que tange ao cuidado para com o público idoso. Apesar de a legislação brasileira estabelecer que o principal responsável pelo cuidado ao idoso é a família, a dinamicidade do contexto social e a atual fluidez dos relacionamentos familiares tem reconfigurado essa prerrogativa. Neste contexto, com a finalidade de suprir essa demanda oferecendo ao público longevo serviços de assistência social e à saúde, principalmente, em casos em que o idoso não possui família ou esta não apresenta condições para assumir a responsabilidade pelo seu cuidado, surgem as denominadas Instituições de Longa Permanência para Idosos – ILPIs, objeto deste estudo. Partindo-se do entendimento de que a forma como os funcionários de uma ILPI são geridos e a prestação de serviços conduzida está diretamente relacionada às representações sociais de gestores, funcionários e dos próprios idosos sobre a velhice, este estudo objetivou identificar e analisar como as representações sociais sobre a velhice na ótica dos usuários e daqueles que trabalham em uma instituição de longa permanência para idosos se refletem nos processos de movimentação e desenvolvimento de pessoas dessa instituição. Para isso, esta pesquisa, de abordagem qualitativa e natureza exploratório-descritiva, adotou como estratégia o estudo de caso e como técnicas de coleta de dados: observação simples e participante, realizadas de setembro de 2011 a fevereiro de 2012; entrevistas semiestruturadas com 18 indivíduos, sendo quatro gerentes, nove funcionários e cinco idosos; classificação de fotos; pesquisa documental. Os resultados deste estudo apontaram para a heterogeneidade das representações sociais de gestores, funcionários e usuários da instituição pesquisada a respeito da velhice, que perpassaram não apenas o contexto de institucionalização, mas também os dois modelos predominantes de velhice, um com foco nas perdas e outro com foco nos ganhos. A análise dessas representações sociais permitiu ainda o desvelamento de questões pertinentes à dinâmica organizacional como as relacionadas a gênero, relações de poder, mecanismos de controle da velhice e mecanismos de resistência. Quanto aos processos de movimentação e desenvolvimento de pessoas, identificouse que as representações sociais a respeito da velhice influenciam na condução das ações relacionadas aos processos de captação, internalização e desenvolvimento de pessoas, se desdobrando na filosofia de atendimento da ILPI pesquisada e no comportamento de seus gestores e funcionários. / In recent decades, the aging of the Brazilian population has been attracting more and more attention, mainly in what regards elderly care. Despite Brazilian legislation provisioning that it its mainly the family's role to take care of their elderly, the dynamics of the social context and the present fluidity of family relations has reshaped this claim. Therefore, the Long Term Care Institutions for Elders – LCIF, the focus of this study, appear in order to meet this demand, by offering social welfare and health services to this long-living public – mainly when the elder has no family or they do not offer the conditions to take on the responsibility for such care. Assuming that the way LCIF employees are managed and the services they provide are directly connected with the social representation perceived by managers, employees and the very elders in regards to old age, this study aimed at identifying and analyzing how such social representations, as perceived by the users of and those who work at these institutions, impact on their movement and development processes. In order to accomplish that, this qualitative and exploratory-descriptive research employed the strategy of case study; for acquiring data, it employed the following procedures: simple and engaged observations, taken place over the period of September, 2011, through February, 2012; semi-structured interviews with 18 individuals (four managers, nine employees, and five elders); classification of photographs; and document research. Results revealed a heterogeneity in the social representations perceived by managers, employees and users of the institution studied in regards to old age. These perceptions involved not only the institutionalization context, but ranged between two predominant models, one focusing on loss, and the other on gain. The analysis of these social representations also allowed for the unveiling of issues regarding the organizational dynamics, such as those related to gender, power relations, mechanisms of old age control, and resistance mechanisms. Concerning the processes of movement and development of people, there could be identified that the social representations on old age influence the decisions related to the processes of reception, internalization and development of people, unfolding into the philosophy of service at the LCIF studied here, as well as in its managers' and employees' behavior.