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Organizational transformation of a customer service division to cope with technological change in office automation equipment /Wong, Hon-chung, Wilson. January 1997 (has links)
Thesis (M.B.A.)--University of Hong Kong, 1997. / Includes bibliographical references (leaf 101-104).
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Reframing water efficiency : towards interventions that reconfigure the shared and collective aspects of everyday water useHoolohan, Claire January 2017 (has links)
This is a thesis about water efficiency, a particular set of practices in the water industry of England and Wales designed to reduce end-use water demand in homes and businesses. Broadly, the thesis aims to understand how water efficiency activities organised and funded by water companies might more effectively support the development of sustainable patterns of domestic demand, in order to contribute to long-term sustainable water management. To achieve this aim, mixed qualitative methods are used to; a) evaluate the extent to which two non-conventional water efficiency activities engage with the collective elements of everyday consumption that existing research deems necessary to steer demand (Strengers, 2012, Macrorie et al., 2014, Shove, 2014, Geels et al., 2015); b) develop a conceptual understanding of demand management as a professional practice, to understand how Water Company activities are shaped, sustained and stifled; and c) develop an understanding of what future water efficiency activities might look like that take account of the findings from this research. Central to this research and analysis is the notion of 'collective', a term that denotes a conceptual perspective on demand that departs from a focus on individuals, towards the shared social, technological and natural relations that structure everyday activity (Browne et al., 2014). The analysis uses this notion of collectives to examine the impacts and limitations of Save Water Swindon, a large-scale 'whole-town' approach to water efficiency (Case Study 1); to explore how Care for the Kennet contributes to demand management by reconfiguring relations between water in the home and water in the river (Case Study 2); and to uncover the collective context of the professional practices of managing demand (Case Study 3). The findings illustrate that demand is shaped by routines that extend far beyond the spaces in which water is used, both intentionally and unintentionally, and therefore highlight a distributed web of people and practices that might be involved in demand management. The findings from these empirical enquiries are used to as the basis to work with the water industry to reimagine interventions that engage in the collective context of demand, and elicit conceptual understandings of the processes and actors involved in governing social change. Overall, the approach taken in this thesis demonstrates the vitality of practice-based enquiry that provides deep analytical detail to better understand the mundane yet complex processes that sustain everyday water use. Supplementing the analysis with ideas from a variety of social science disciplines and working alongside the water industry, facilitated by the CASE studentship, pushes the analysis beyond the confines of domestic practices typical of practice-based research. Subsequently this research offers contributions to policy, practice and theoretical developments as it explores the intersections between demand and professional practices and local environments, evaluates interventions, examines practices of demand management, and unravels the possibilities for future intervention. Consequently, though focused on water management in the UK, this research offers insights for other resource agendas and regional contexts, expanding discussions in these spaces to think creatively about avenues for future policy and management practice.
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The impacts of human land-use change on avian diversity and associated ecosystem functionsBregman, Tom P. January 2014 (has links)
Understanding the impacts of land-use change on biodiversity and the ecosystem services that it provides is of great importance given unprecedented growth of the human population. Past studies attempting to explore these impacts have described the overall structure of communities (i.e. species richness and trait diversity) across gradients of local scale degradation and fragmentation, and have sought to identify whether the loss of species following land-use change is non-random. Yet, despite a wealth of research we still lack a generalised understanding of how land-use change impacts on traits responsible for determining species sensitivity and their role within ecosystems, particularly for vertebrates. Moreover, despite the importance of niche-based processes in the assembly of communities, we have not yet elucidated whether these are important in mediating the collapse of communities in human-dominated landscapes. To fill these existing research gaps, I collated comprehensive avian species inventories from fragmented and degraded forests and compared their structure with communities existing in continuous forests. In Chapter 2, I tested whether sensitivity of species to forest fragmentation varies between the temperate zone and the tropics and whether there are key differences in the size of fragments required to maintain ecosystem processes in these regions. I found that sensitivity to fragmentation varies according to functional group and body mass, with the prevalence of insectivores and large frugivores declining in relation to fragment size, particularly in tropical fragments smaller than 100 ha. In Chapter 3, I tested whether functional diversity and the mean position of trait diversity of insectivores and frugivores, changed across a gradient of intensifying land-use change. I found a decline in the functional diversity of forest species and a shift in the mean community traits for both forest and non-forest species. In Chapter 4, I tested whether the structure of tropical bird communities are influenced by species interactions in a fragmented landscape. I found increasing over-dispersion in functional and phylogenetic trait relatedness among species with decreasing fragment size, suggesting that competitive interactions are important in the disassembly of avian communities. In Chapter 5, I modelled the impact of forest cover change on ecosystem function across the Brazilian Amazon, focusing on seed dispersal by birds. Furthermore, I tested whether ecosystem function declined linearly with decreased forest cover after accounting for differences in the underlying pools of species. I found the lowest levels of functional diversity along the southern arc of deforestation and that the dispersal of large seeds showed some resilience to declining forest cover. Taken together, my results suggest that the loss of species from communities in degraded and fragmented landscapes is strongly non-random. Insectivores and large frugivores are most sensitive to land-use change, with species located in the densest parts of trait space being most threatened by a decline in forest patch size, suggesting that species interactions regulate the collapse of avian diversity in human-modified forests. I conclude that land-use change has important implications for the provisioning of ecosystem services, including seed dispersal and the control of insect herbivores. The impact of future land-use change is likely to be mediated by the composition of the original pool of species and the amount of redundancy in the ecosystem services that they provide. I discuss the relevance of my findings to land-use management strategies and policy interventions, and in particular conclude that these should, where possible, maintain pristine forest patches above 1000 ha, improve connectivity among habitat patches, and ensure greater protection for logged and burnt forests. Future studies should focus on clarifying the link between shifts in vertebrate community structure and the functioning of forest ecosystems.
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Teachers' Perceptions of a One-to-One Teacher Laptop Program and Teacher Technology EfficacyJacob, Johnson Kulangara 01 January 2020 (has links)
Schools all over the world are embracing technology because they view technology as a catalyst to improve teaching and learning, leading to further investment in technology initiatives for school improvement. The 1:1 teacher laptop program is one such initiative that continues to gain interest and momentum. Despite widespread adoption, teachers continue to face challenges with the use of technology. Furthermore, while research has indicated that teacher technology efficacy is a significant enabling factor for technology use, there is limited evidence for how the 1:1 teacher laptop program has influenced teacher technology efficacy. The purpose of this qualitative pragmatic study was to describe the perceptions and experiences of teachers who participated in a 1:1 teacher laptop program at an international school in relation to teachers' technology efficacy. The study was framed through the model of adult learning proposed by Knowles and the construct of self-efficacy posited by Bandura. Thematic analysis was used to analyze data. Findings from this study identified 7 overarching themes: access to the teacher laptop, change in practice, support structures, concerns and barriers, attitude towards technology, self-directed learning, and perceived value. Interpretations revealed that while participants were positive about the program and acknowledged that the program helped raise their technology efficacy, participants also shared concerns. This study adds to the body of knowledge for an understudied topic and provides teachers a voice to influence implementation fidelity. This study also contributes to social change by adding a global perspective through experiences at an international school to inform school leaders to prepare teachers to use technology effectively to improve student learning.
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Hur smittspridningen av Covid-19 påverkar arbetet med kvinnor som utsätts för våld i nära relationer / How the transmission of Covid-19 is affecting the service for victims of domestic violenceMolnegren Bertmyr, Sandra, Arneson, Malin January 2020 (has links)
The transmission of Covid-19 has put Sweden in a new situation with unique challenges for the society and its population. Based on the restrictions and exhortation to stay at home during transmission of Covid-19, concern has been increased about the pandemics potential impact on domestic violence. Newspapers all around the world post warning signs for increased phone calls to social services and hotlines from women who are exposed to domestic violence. Focusing on the Swedish context, this thesis has inquired workers at social services and women's shelters who in particular support and help women, who are victims of domestic violence. The data collection has been focused on how they work with the women during the transmission of Covid-19 to get an understanding of how this might affect their day to day work. The data have been collected through semi-structured interviews and have been analysed through qualitative content analysis. The data has shown that the work has been affected in several ways: with social distance, physical distance in treatment, decreased preventive work, difficulties to reach the women who are controlled by their perpetrators, and the general work in the field with cooperation with other agencies.
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Effets d’un dispositif de formation exploitant des vidéos d’exemples de pratiques sur le développement d’une compétence professionnelle chez des enseignants du primaireMeyer, Florian 05 1900 (has links)
Cette recherche avait pour objectif d’évaluer l’effet du dispositif de formation « Zoom sur l’expertise pédagogique », ou, plus précisément, d’évaluer l’effet d’un parcours de formation créé grâce à ce dispositif et intégrant des exemples de pratiques sur vidéo sur les apprentissages et les intentions de changement de pratique d’un groupe d’enseignants du primaire relativement à la compétence professionnelle « Piloter des situations d’enseignement-apprentissage ».
La réforme des programmes scolaires, qui s’installe progressivement depuis 2001, modifie considérablement les orientations en matière d’apprentissage et d’enseignement. Sa réussite repose notamment sur l’appropriation de nouvelles compétences professionnelles souvent difficiles à développer pour le personnel enseignant. À ces besoins de formation, les modalités de formation continue proposées ne semblaient répondre que partiellement. Le dispositif a été développé dans le but de soutenir le personnel enseignant dans l’appropriation de ce renouveau pédagogique et propose de nouvelles stratégies de formation basées principalement sur l’observation et l’analyse d’exemples de pratiques sur vidéo et enrichis de divers outils stimulant la réflexion sur la pratique. Sa conception s’inscrit dans un contexte d’émergence d’initiatives similaires. Néanmoins, beaucoup de questions restaient en suspens quant aux effets réels de ces dispositifs sur le développement professionnel des enseignants.
Afin de réaliser une évaluation de ce dispositif, nous avons créé un parcours de formation que six enseignants ont réalisé. Ces personnes ont ensuite participé à deux entrevues semi-dirigées et ont partagé les notes prises durant la formation.
Un cadre théorique a été développé, permettant de dégager trois questions de recherche : « Quels ont été les effets du dispositif de formation sur les savoirs relatifs aux composantes de la compétence ciblée ? » ; « Quels ont été les effets du dispositif de formation sur les intentions de changement de pratique des enseignants ? » ; « Comment améliorer le dispositif pour mieux soutenir le développement professionnel des enseignants ? ». Ce cadre a par la suite guidé l’analyse et l’interprétation des données recueillies.
Une quantité substantielle d’informations a été obtenue permettant de mieux comprendre et documenter le rôle d’un tel dispositif de formation en ligne et des vidéos qui le composent. Nous avons pu confirmer leur effet positif sur le développement professionnel. Nous retenons notamment que les enseignants sont en mesure de mieux définir les composantes de la compétence ciblée par la formation, ils ont confirmé leur sentiment d’avoir appris, ils ont tous exprimé l'intention d’apporter des changements dans leur pratique. Tous ont grandement apprécié le parcours et ses vidéos, notamment la possibilité qu’elles leur offraient de s’identifier à des pairs et d’envisager des pistes de mise en application plus concrètes de leurs nouvelles connaissances. Par ailleurs, les commentaires et les suggestions des participants ont permis de dégager des pistes d’amélioration telles que la diminution de la quantité de vidéos, du nombre d’éléments de compétence présentés, ou l’augmentation de compléments pédagogiques accompagnant les vidéos. Ces pistes devraient toutefois être précisées et étudiées ce qui génère de nouvelles questions de recherches. / The objective of this study was to evaluate the effect of a web-based professional teacher development application called “Zooming in on Teaching Expertise”. More precisely, our aim was to evaluate the effect of a training course entailing examples of practice on video and created within the application. In particular, the study focused on participating elementary school teachers’ learning and their intentions to modify their practice with respect to the professional competency: “To pilot teaching/learning situations”.
The education reform that has been progressively introduced since 2001 has been changing the direction of teacher training considerably. Its success relies particularly on the acquisition of new professional competencies that are often difficult to develop for in-service teachers. However, the training methods in place at the start of the reform did not seem to be meeting this need as well as expected. The web-based application used in this research project was developed to support teachers embrace this pedagogical renewal by proposing new training strategies based primarily on the observation and analysis of filmed practices, along with a variety of tools aimed at stimulating reflection on the teaching practice itself. The application emerged along others with a similar nature. Yet, still today, little is known about their effectiveness on the professional development of teachers.
To examine these questions, we developed a training course that was then undertaken by six teachers. These teachers also participated in two semi-structured interviews and shared notes taken during training. Grounded in an evaluation based theoretical framework, the following three research questions emerged and were pursued: First, in what ways did the model have an effect on the development of the teacher competency it was intended for? Second, what was its effect on teachers’ intentions to change their practice? And third, in what ways could the professional teacher development application be improved in better supporting teachers’ professional development? This framework was later used to guide the analysis and interpretation of the data collected.
A substantial amount of data was collected, enabling us to document and increase our understanding of the role of this web-based video mediated application. This allowed us to confirm the positive effect of online video based professional teacher development applications. In particular, we observed that the teachers were able to define the components of the targeted competency more clearly. The participants confirmed having learned from the video examples and training and expressed the intention to bring change in their own practice. All teachers greatly appreciated the training course and its videos, particularly the opportunity to observe peers who struggled like them, and to explore ways of putting the knowledge into practice in their own classrooms. In addition, the participants’ comments and suggestions helped identify areas for improvement of the application, such as reducing the number of videos and competency elements presented, or increasing the complementary educational content accompanying the videos. These suggestions for improvement should however still be further explored and discussed, and may lead to new research questions and further follow-up studies.
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Effets d’un dispositif de formation exploitant des vidéos d’exemples de pratiques sur le développement d’une compétence professionnelle chez des enseignants du primaireMeyer, Florian 05 1900 (has links)
Cette recherche avait pour objectif d’évaluer l’effet du dispositif de formation « Zoom sur l’expertise pédagogique », ou, plus précisément, d’évaluer l’effet d’un parcours de formation créé grâce à ce dispositif et intégrant des exemples de pratiques sur vidéo sur les apprentissages et les intentions de changement de pratique d’un groupe d’enseignants du primaire relativement à la compétence professionnelle « Piloter des situations d’enseignement-apprentissage ».
La réforme des programmes scolaires, qui s’installe progressivement depuis 2001, modifie considérablement les orientations en matière d’apprentissage et d’enseignement. Sa réussite repose notamment sur l’appropriation de nouvelles compétences professionnelles souvent difficiles à développer pour le personnel enseignant. À ces besoins de formation, les modalités de formation continue proposées ne semblaient répondre que partiellement. Le dispositif a été développé dans le but de soutenir le personnel enseignant dans l’appropriation de ce renouveau pédagogique et propose de nouvelles stratégies de formation basées principalement sur l’observation et l’analyse d’exemples de pratiques sur vidéo et enrichis de divers outils stimulant la réflexion sur la pratique. Sa conception s’inscrit dans un contexte d’émergence d’initiatives similaires. Néanmoins, beaucoup de questions restaient en suspens quant aux effets réels de ces dispositifs sur le développement professionnel des enseignants.
Afin de réaliser une évaluation de ce dispositif, nous avons créé un parcours de formation que six enseignants ont réalisé. Ces personnes ont ensuite participé à deux entrevues semi-dirigées et ont partagé les notes prises durant la formation.
Un cadre théorique a été développé, permettant de dégager trois questions de recherche : « Quels ont été les effets du dispositif de formation sur les savoirs relatifs aux composantes de la compétence ciblée ? » ; « Quels ont été les effets du dispositif de formation sur les intentions de changement de pratique des enseignants ? » ; « Comment améliorer le dispositif pour mieux soutenir le développement professionnel des enseignants ? ». Ce cadre a par la suite guidé l’analyse et l’interprétation des données recueillies.
Une quantité substantielle d’informations a été obtenue permettant de mieux comprendre et documenter le rôle d’un tel dispositif de formation en ligne et des vidéos qui le composent. Nous avons pu confirmer leur effet positif sur le développement professionnel. Nous retenons notamment que les enseignants sont en mesure de mieux définir les composantes de la compétence ciblée par la formation, ils ont confirmé leur sentiment d’avoir appris, ils ont tous exprimé l'intention d’apporter des changements dans leur pratique. Tous ont grandement apprécié le parcours et ses vidéos, notamment la possibilité qu’elles leur offraient de s’identifier à des pairs et d’envisager des pistes de mise en application plus concrètes de leurs nouvelles connaissances. Par ailleurs, les commentaires et les suggestions des participants ont permis de dégager des pistes d’amélioration telles que la diminution de la quantité de vidéos, du nombre d’éléments de compétence présentés, ou l’augmentation de compléments pédagogiques accompagnant les vidéos. Ces pistes devraient toutefois être précisées et étudiées ce qui génère de nouvelles questions de recherches. / The objective of this study was to evaluate the effect of a web-based professional teacher development application called “Zooming in on Teaching Expertise”. More precisely, our aim was to evaluate the effect of a training course entailing examples of practice on video and created within the application. In particular, the study focused on participating elementary school teachers’ learning and their intentions to modify their practice with respect to the professional competency: “To pilot teaching/learning situations”.
The education reform that has been progressively introduced since 2001 has been changing the direction of teacher training considerably. Its success relies particularly on the acquisition of new professional competencies that are often difficult to develop for in-service teachers. However, the training methods in place at the start of the reform did not seem to be meeting this need as well as expected. The web-based application used in this research project was developed to support teachers embrace this pedagogical renewal by proposing new training strategies based primarily on the observation and analysis of filmed practices, along with a variety of tools aimed at stimulating reflection on the teaching practice itself. The application emerged along others with a similar nature. Yet, still today, little is known about their effectiveness on the professional development of teachers.
To examine these questions, we developed a training course that was then undertaken by six teachers. These teachers also participated in two semi-structured interviews and shared notes taken during training. Grounded in an evaluation based theoretical framework, the following three research questions emerged and were pursued: First, in what ways did the model have an effect on the development of the teacher competency it was intended for? Second, what was its effect on teachers’ intentions to change their practice? And third, in what ways could the professional teacher development application be improved in better supporting teachers’ professional development? This framework was later used to guide the analysis and interpretation of the data collected.
A substantial amount of data was collected, enabling us to document and increase our understanding of the role of this web-based video mediated application. This allowed us to confirm the positive effect of online video based professional teacher development applications. In particular, we observed that the teachers were able to define the components of the targeted competency more clearly. The participants confirmed having learned from the video examples and training and expressed the intention to bring change in their own practice. All teachers greatly appreciated the training course and its videos, particularly the opportunity to observe peers who struggled like them, and to explore ways of putting the knowledge into practice in their own classrooms. In addition, the participants’ comments and suggestions helped identify areas for improvement of the application, such as reducing the number of videos and competency elements presented, or increasing the complementary educational content accompanying the videos. These suggestions for improvement should however still be further explored and discussed, and may lead to new research questions and further follow-up studies.
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La lecture interactive offerte par une orthophoniste en classe de maternelle pour faciliter la participation des enfants et les changements de pratiques des enseignantesMcMahon-Morin, Paméla 12 1900 (has links)
Contexte
L’orthophonie scolaire vise à favoriser l’éducation inclusive et la réussite éducative de tous les enfants. Pour ce faire, les orthophonistes peuvent travailler avec le personnel enseignant afin de favoriser la participation des enfants et de soutenir leur développement langagier, notamment par la lecture interactive en classe. Cependant, les recherches doivent documenter davantage les retombées de l’implication des orthophonistes dans les services universels. Pour soutenir le personnel enseignant, les orthophonistes peuvent leur offrir du développement professionnel. Les orthophonistes pourraient agir à titre de modèles en classe, ce qui pourrait être une modalité de développement professionnel adaptée à certains milieux de pratique, mais qui demeure peu étudiée.
Objectifs
Cette thèse vise à documenter l’implication que les orthophonistes peuvent avoir dans les services universels, notamment en soutien à la pratique des enseignants et des enseignantes. Plus spécifiquement, elle vise à : 1) Comprendre les effets de la lecture interactive et d’un programme de développement professionnel, utilisant principalement la modalité du modèle en classe, sur la participation des enfants lors des activités de lecture; 2) Documenter les changements de pratiques enseignantes; et 3) Comprendre comment ce programme de développement professionnel utilisant principalement la modalité du modèle en classe a suscité des changements de pratiques.
Méthodologie
Dans cette étude, qui s’est déroulée au Québec, 11 enseignantes de maternelle 5 ans ont participé à un programme de développement professionnel et 197 enfants de leur classe ont participé à une intervention consistant en des lectures interactives en classe animées par la doctorante. Une approche de méthodes mixtes avec un devis convergent a été utilisée. Pour le volet quantitatif, un devis quasi-expérimental a été utilisé avec six classes faisant partie d’un groupe expérimental et cinq classes faisant partie d’un groupe contrôle/expérimental en attente. Des analyses de vidéos des enseignantes lors de la lecture ont été réalisées sur les variables de la participation spontanée des enfants, les cibles travaillées par les enseignantes et leurs stratégies d’étayage. Des tests statistiques non paramétriques ont été utilisés. Pour le volet qualitatif, un devis longitudinal a été utilisé. Les enseignantes et 78 enfants ont participé à 3 entrevues individuelles, et les enseignantes ont complété un journal de bord. Ces données ont été analysées avec une analyse thématique réflexive.
Résultats
1) D’abord, l’intervention a permis d’augmenter la participation spontanée des enfants lors de la lecture et de changer certaines perceptions des enseignantes et des enfants quant à la participation des enfants lors de la lecture. 2) Ensuite, les enseignantes ont augmenté le nombre de cibles langagières sur lesquelles elles travaillent lors de la lecture, ainsi que leur utilisation de stratégies d’étayage. Leur perception de la lecture a changé, tout comme leur perception de ce que les enfants disent lors des interactions pendant la lecture. 3) Enfin, certains des mécanismes qui ont suscité les changements de pratiques sont distinctifs de la modalité de développement professionnel du modèle en classe et d’autres mécanismes peuvent être opérationnalisés de manière plus flexible dans une diversité de modalités de développement professionnel.
Conclusion
Les orthophonistes scolaires sont invités à cibler le soutien à la participation des enfants et les stratégies d’étayage comme objectifs lors de leurs interventions en classe. De plus, elles et ils sont invités à considérer le modèle en classe comme modalité de développement professionnel pour les enseignants et enseignantes. / Context
School-based speech-language pathology aims to promote inclusive education and educational success in all children. To this end, speech-language pathologists (SLPs) can work with teachers to foster children's participation and support their language development, using approaches such as interactive book reading. However, further research is needed to document the impact of SLPs’ involvement in universal services. SLPs can also provide teachers with professional development to support them. They could act as an in-class model, which may be a professional development modality suited to some practice settings; however, it remains understudied.
Objectives
This thesis aims to document the involvement of SLPs in universal services, particularly to support teacher practice. Specifically, it aims to: 1) Understand the effects of interactive book reading and a professional development program that primarily used the in-class modeling modality on children's participation in book reading; 2) Document teachers’ changes in practice; and 3) Understand how the professional development program, which primarily used in-class modeling as a modality, led to changes in practice.
Methodology
This study took place in Quebec, in which 11 kindergarten for 5-year-olds teachers and 197 children from their classes participated in an intervention consisting of interactive book reading in the classroom, facilitated by the doctoral candidate, as well as a professional development program for teachers. A mixed-methods approach with a convergent was used. For the quantitative part, a quasi-experimental design was used, with six classes in the experimental group and five classes in the waiting control/delayed experimental group. Videos of teachers’ book readings were analyzed for the variables of children's spontaneous participation, the target teachers worked on, and their scaffolding strategies. Nonparametric statistical tests were performed. For the qualitative part, a longitudinal design was used. The teachers and 78 children participated in three individual interviews, and the teachers completed a logbook. These data were analyzed using a reflective thematic analysis.
Results
1) First, the intervention increased the children's spontaneous participation in reading and changed some of the teachers' and children's perceptions of the children's participation in book reading; 2) Next, teachers increased the number of language targets they worked on during book reading and their use of scaffolding strategies. Their perception of reading has changed, as their perception of what children say in interactions during reading. 3) Finally, some of the mechanisms that have prompted changes in practice are distinctive of the in-class modeling professional development modality, and the other mechanisms can be operationalized more flexibly in a variety of professional development modalities.
Conclusion
School-based SLPs are invited to consider supporting children's participation in classroom activities and scaffolding strategies as their classroom intervention goals. They are also invited to consider in-class modeling as a professional development modality for teachers.
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