Submitted by Sara Ribeiro (sara.ribeiro@ucb.br) on 2017-08-16T14:54:54Z No. of bitstreams: 1 AntonioJoaoGoncalvesdeAzambujaDissertacao2017.pdf: 1936709 bytes, checksum: 767ed5dcc187c001d9b86efe7d375ab7 (MD5) / Approved for entry into archive by Sara Ribeiro (sara.ribeiro@ucb.br) on 2017-08-16T14:55:05Z (GMT) No. of bitstreams: 1 AntonioJoaoGoncalvesdeAzambujaDissertacao2017.pdf: 1936709 bytes, checksum: 767ed5dcc187c001d9b86efe7d375ab7 (MD5) / Made available in DSpace on 2017-08-16T14:55:05Z (GMT). No. of bitstreams: 1 AntonioJoaoGoncalvesdeAzambujaDissertacao2017.pdf: 1936709 bytes, checksum: 767ed5dcc187c001d9b86efe7d375ab7 (MD5) Previous issue date: 2017-06-21 / This paper presents a Cybersecurity maturity model for the agencies of the Brazilian Federal Public Administration. Qualitative research was conducted to analyze the Cybersecurity maturity models found in the literature, which were the basis for the development of the Cybersecurity maturity model proposed. To analyze, understand and interpret the qualitative material, the technical procedures used were content analysis and an online questionnaire. The content analysis was divided in pre-analysis phase, that consisted in the selection of relevant information, in the exploration phase, which organized the common areas between the models and in the results phase, which allowed the definition of areas for the model proposed. The application of the model was done through an online questionnaire, that had the participation of the agencies of the Federal Public Administration. The results obtained showed that, in general, the agencies surveyed have a low maturity in Cybersecurity. This research is aligned with objective VII of Information Security Strategy and Communications and Cybersecurity of the Brazilian Federal Public Administration (BRAZIL, 2015). The proposed model meets the general objective of the research, contributing to the improvement of Cybersecurity in Brazil. / Este trabalho apresenta um modelo de maturidade de Seguran??a Cibern??tica para os ??rg??os da Administra????o P??blica Federal. Foi realizada uma pesquisa qualitativa para analisar os modelos de maturidade de Seguran??a Cibern??tica encontrados na literatura, que foram a base para o desenvolvimento do modelo de maturidade de Seguran??a Cibern??tica proposto. Para analisar, compreender e interpretar o material qualitativo, os procedimentos t??cnicos utilizados foram a an??lise de conte??do e o question??rio online. A an??lise de conte??do foi dividida na fase de pr??-an??lise, com a sele????o do material, na fase de explora????o do material, que possibilitou a organiza????o dos dom??nios comuns entre os modelos e na fase de tratamento dos resultados, que permitiu a defini????o dos dom??nios para o modelo proposto. A aplica????o do modelo foi realizada por meio do question??rio online, que teve a participa????o de ??rg??os da Administra????o P??blica Federal. Os resultados obtidos demonstraram que, no geral, h?? baixa maturidade dos ??rg??os pesquisados em Seguran??a Cibern??tica. A pesquisa est?? alinhada com o objetivo VII da Estrat??gia de Seguran??a da Informa????o e Comunica????es e de Seguran??a Cibern??tica da Administra????o P??blica Federal (BRASIL, 2015). O modelo proposto atende o objetivo geral da pesquisa, contribuindo para o aprimoramento da Seguran??a Cibern??tica no Brasil.

Submitted by Sara Ribeiro (sara.ribeiro@ucb.br) on 2017-09-25T20:20:58Z No. of bitstreams: 1 AlexandreAntonioAntunesdeAlmeidaDissertacao2017.pdf: 9464133 bytes, checksum: fa35c223ad6914a85852919809ce466a (MD5) / Approved for entry into archive by Sara Ribeiro (sara.ribeiro@ucb.br) on 2017-09-25T20:21:20Z (GMT) No. of bitstreams: 1 AlexandreAntonioAntunesdeAlmeidaDissertacao2017.pdf: 9464133 bytes, checksum: fa35c223ad6914a85852919809ce466a (MD5) / Made available in DSpace on 2017-09-25T20:21:20Z (GMT). No. of bitstreams: 1 AlexandreAntonioAntunesdeAlmeidaDissertacao2017.pdf: 9464133 bytes, checksum: fa35c223ad6914a85852919809ce466a (MD5) Previous issue date: 2017-08-11 / This study proposes to create a model of actors??? behavior that operates by spreading contagion in the Brazilian financial environment. To pursue that proposed model, it was essential to review literature taking into account studies from various sciences such as psychology, sociology, economics and behavioral finances. Furthermore, it was conducted a survey research in which respondents were encouraged to take a stand on realistic and possible information-based-contagion scenarios. The results were dealt with by trying to classify the investors in behavioral profiles, taking into consideration the behavioral patterns of each group. The heuristics, biases and principles of psychology and behavioral economics were analyzed considering the susceptibility of actors to certain influences. The results were assessed by experts of the economical and financial fields by means of the use of discussion group. Later, a conceptual model was created in order to shape this system which considers the main influences over investors likely to change their behavior and to produce the effect of the indirect contagion. The information, considered as one of the key aspects of the contagion, is shaped in a model that is under the influence of an environment that is subjected to noise generation, echo chambers and informational cascades. The resulting model suggests there is a relation among those elements and contributes to the study when taking into account the profile of the investors, their behavioral susceptibility and potential changes to possible overreactions such as bank withdrawals. / O presente estudo objetivou elaborar um modelo de comportamento de atores como indutores de cont??gio no ambiente financeiro brasileiro. Para elaborar o modelo proposto, tornou-se necess??ria a realiza????o de uma revis??o de literatura com estudos originados de v??rias ci??ncias, tais como psicologia, sociologia, economia e finan??as comportamentais. Al??m disso, foi realizada pesquisa do tipo survey, onde os respondentes foram estimulados a se posicionar em cen??rios poss??veis e realistas de cont??gio baseado em informa????es. Os resultados foram organizados de forma a enquadrar os investidores em perfis comportamentais, levando-se em considera????o os padr??es comportamentais de cada grupo. As heur??sticas, vieses e princ??pios derivados da psicologia e da economia comportamental foram analisados diante da suscetibilidade dos atores a determinadas influ??ncias. Os resultados foram avaliados por profissionais da ??rea econ??mica e financeira mediante grupo de discuss??o. Posteriormente, para representar esse sistema que considera as principais influ??ncias sobre os investidores pass??veis de alterar os seus comportamentos e de gerar o efeito do cont??gio indireto, foi elaborado um modelo conceitual. A informa????o, como um dos elementos centrais do cont??gio, apresentase no modelo sob a influ??ncia de um ambiente suscet??vel a gera????o de ru??dos, c??maras de eco e cascatas informacionais. O modelo resultante sugere uma rela????o entre esses elementos e contribui ao considerar o perfil dos investidores, a sua suscetibilidade comportamental e potenciais mudan??as para poss??veis rea????es exageradas, como saques banc??rios.

Submitted by Sara Ribeiro (sara.ribeiro@ucb.br) on 2017-11-17T11:08:10Z No. of bitstreams: 1 AdrianaRodriguesOliveiraDissertacao2017.pdf: 2118770 bytes, checksum: aa6bc2334c970bb1593c46bd63344e46 (MD5) / Approved for entry into archive by Sara Ribeiro (sara.ribeiro@ucb.br) on 2017-11-17T11:08:20Z (GMT) No. of bitstreams: 1 AdrianaRodriguesOliveiraDissertacao2017.pdf: 2118770 bytes, checksum: aa6bc2334c970bb1593c46bd63344e46 (MD5) / Made available in DSpace on 2017-11-17T11:08:20Z (GMT). No. of bitstreams: 1 AdrianaRodriguesOliveiraDissertacao2017.pdf: 2118770 bytes, checksum: aa6bc2334c970bb1593c46bd63344e46 (MD5) Previous issue date: 2017-08-28 / The objective of this study is to investigate how the processes of collective intelligence can contribute to support the risk management of a financial institution, in the context of digital business. For the theoretical foundation of this objective, the research was made to access the publications on the topics of strategic intelligence, collective intelligence, digital business and risk management in financial institutions. This research was made through qualitative approaches, through documentary sources focused on risk management processes in financial institutions and digital, and quantitative, made through a questionnaire applied to employees assigned to agencies of a financial institution that attend in the Digital model. It was observed that these employees feel responsible for the risk management process coming from digital businesses and want to contribute actively with this process. They identify that the fraud event and external theft of operational risk is primarily responsible for the losses resulting from the implementation of the digital business model in financial institutions.The results showed the need for improvements in the risk management process of financial institutions to deal with the risks arising from the changes brought about by the digital business. In order to treat these improvements, a framework was proposed to build a collective intelligence in the scope of risk management of a financial institution. / O objetivo deste estudo ?? investigar como os processos de intelig??ncia coletiva podem contribuir para apoiar o gerenciamento de riscos de neg??cios digitais de uma institui????o financeira. Para a fundamenta????o te??rica desse objetivo, foi realizada pesquisa para acesso ??s publica????es sobre os temas intelig??ncia estrat??gica, intelig??ncia coletiva, neg??cios digitais e gerenciamento de riscos em institui????es financeiras. Essa pesquisa foi realizada atrav??s das abordagens qualitativa, realizada a partir de fontes documentais com foco nos processos de gerenciamento de riscos em institui????es financeiras e neg??cios digitais e quantitativa, realizada por meio de question??rio aplicado aos funcion??rios alocados em ag??ncias de uma institui????o financeira que atendem no modelo digital. Foi observado que estes funcion??rios se sentem respons??veis pelo processo de gest??o de riscos provenientes dos neg??cios digitais e querem contribuir ativamente com este processo. Eles identificam que o evento fraudes e roubos externos do risco operacional ?? o principal respons??vel pelas perdas resultantes da implementa????o do modelo de neg??cios digitais em institui????es financeiras. Os resultados encontrados comprovaram a necessidade de melhorias no processo de gerenciamento de riscos das institui????es financeira para lidar com os riscos advindos das mudan??as provocadas pelos neg??cios digitais. Buscando atender estas melhorias, foi proposto um arcabou??o para se construir uma intelig??ncia coletiva no escopo do gerenciamento de riscos de uma institui????o financeira.

Submitted by Sara Ribeiro (sara.ribeiro@ucb.br) on 2017-11-25T11:49:15Z No. of bitstreams: 1 WeslleyRodriguesSepulvidaDissertacao2016.pdf: 1633691 bytes, checksum: 6449c77ed21fbc52e7c304fd7364796d (MD5) / Approved for entry into archive by Sara Ribeiro (sara.ribeiro@ucb.br) on 2017-11-25T11:49:41Z (GMT) No. of bitstreams: 1 WeslleyRodriguesSepulvidaDissertacao2016.pdf: 1633691 bytes, checksum: 6449c77ed21fbc52e7c304fd7364796d (MD5) / Made available in DSpace on 2017-11-25T11:49:41Z (GMT). No. of bitstreams: 1 WeslleyRodriguesSepulvidaDissertacao2016.pdf: 1633691 bytes, checksum: 6449c77ed21fbc52e7c304fd7364796d (MD5) Previous issue date: 2016-08-29 / Distance Education has grown along the years. Several educational institutions have been offering courses of internal improvement and qualification, as well as extension, undergraduate and postgraduate courses. The increase in the number of courses and the significant raise in the number of students result in new challenges to the educational institutions. The high dropout rates, common in Distance Education courses, is one of the crucial problems the institutions have to deal with. In this context, Data Mining is one of the main approaches for the development of predictive methods of evasion. The present paper aims an analysis of the Distance Education evasion in a traditional Midwest Brazilian University. The study intends to identify the behavior of the students who have dropped out undergraduate courses, in order to provide subsidies for the subjects involved in the teaching-learning process. As a preventive solution to the evasion issue, it is understood that proper communication with the students who are about to evade can lead to changes that contribute to minimize the problem. This study is presented in four parts: (i) literature review based on theoretical framework on Distance Education evasion, Virtual Learning Environments, Knowledge Discovery in Database (KDD) and Education Data Mining; (ii) an analysis of the Virtual Learning Environment institution database applying KDD techniques to identify the course abandonment behavior; (iii) development and validation of a model for predictive identification of students prone to evade; (iv) management actions to mitigate the problem. The results show that, when applying KDD to the variant data in time, 30 days after the beginning of the classes, it is possible to significantly predict evasion. From the results, an evasion prediction model was developed, as well as an evasion combat model. / A educa????o a dist??ncia (EAD) tem crescido nos ??ltimos anos. V??rias institui????es de ensino t??m ofertado cursos que v??o desde aperfei??oamentos e capacita????es internas at?? cursos de extens??o, gradua????o e p??s-gradua????o. Com o crescimento da oferta de cursos e o aumento significativo dos estudantes, as institui????es educacionais se colocam frente a novos desafios, entre eles o combate das altas taxas de evas??o, comum em cursos na modalidade EAD. Nesse sentido, a Minera????o de Dados ?? uma das abordagens que vem sendo explorada para o desenvolvimento de m??todos preditivos de evas??o. O presente trabalho prop??e uma an??lise da evas??o no contexto da EAD de uma tradicional universidade do Centro Oeste. O estudo busca identificar comportamentos dos estudantes que abandonaram cursos de gradua????o nessa modalidade, de maneira a fornecer subs??dios preditivos para os atores envolvidos no processo de ensino-aprendizagem de forma a apoiar a tomada de decis??es preventivas a respeito da evas??o. Parte-se do pressuposto de que interven????es junto aos estudantes propensos a evadir podem acarretar mudan??a no comportamento via Ambiente Virtual de Aprendizagem (AVA) que contribuem para minimizar a evas??o. Este trabalho ?? dividido em quatro partes: (i) uma revis??o da literatura, para embasamento te??rico, sobre evas??o no ??mbito da EAD, ambientes virtuais de aprendizagem (AVA), knowledge Discovery in Database (KDD) e Education Data Mining; (ii) an??lise da base de dados do AVA utilizado pela institui????o aplicando t??cnicas de KDD, para identifica????o do comportamento de abandono do curso; (iii) gera????o e valida????o de um modelo para identifica????o preditiva de estudantes propensos a evadir; (iv) A????es Gerenciais propostas para mitiga????o do problema. Os resultados mostram que ao aplicar o KDD nos dados variantes no tempo, com 30 dias ap??s o in??cio das aulas, ?? poss??vel predizer evas??o com precis??o significativa. A partir dos resultados obtidos, gerou-se um modelo de predi????o de evas??o bem como um modelo de tomada de decis??o e a????es de combate ?? evas??o.

Submitted by Sara Ribeiro (sara.ribeiro@ucb.br) on 2017-12-15T19:17:07Z No. of bitstreams: 1 BarbaraNeveseSilvaDissertacao2017.pdf: 1997379 bytes, checksum: a140d2e8e6c8624cca7c15598e2c166e (MD5) / Approved for entry into archive by Sara Ribeiro (sara.ribeiro@ucb.br) on 2017-12-15T19:17:24Z (GMT) No. of bitstreams: 1 BarbaraNeveseSilvaDissertacao2017.pdf: 1997379 bytes, checksum: a140d2e8e6c8624cca7c15598e2c166e (MD5) / Made available in DSpace on 2017-12-15T19:17:24Z (GMT). No. of bitstreams: 1 BarbaraNeveseSilvaDissertacao2017.pdf: 1997379 bytes, checksum: a140d2e8e6c8624cca7c15598e2c166e (MD5) Previous issue date: 2017-11-29 / This study aims to evaluate the perception of information about the Capes Portal Periodicos (Scientific Digital Library), regarding the potential contribution of different practices and tools of Collective Intelligence (ICol) that can contribute to open science in Brazil. For the theoretical foundation of this aim, a literature review of the concepts of collective intelligence and open science was done, as well as the other ideas related to these topics (crowdsourcing and wisdom of the crowds). In this way, were identified ICol's main practices, routines, tools and collective intelligence processes to verify their potential impact to the collaboration of researchers from Brazil and that could be applied to open science and the main trends on the subject. Based on the information found in the literature, it was sought to understand how it is possible to increase collaboration among Brazilian researchers through Capes Digital Library, with the purpose of suggesting improvements within the scope of the Portal. For this purpose, a questionnaire was applied to students, professors, and collaborators of postgraduate courses from selected universities to measure their perception of ICol practices identified in the current literature. From the analysis of the results, it is recommended to insert the following methods in the Capes Digital Library: discussion forums, scientific blogs, wikis, and altmetrics. Finally, to validate the results obtained, interviews were conducted with specialists who have the strategic responsibility in the management of postgraduate programs and the dissemination of science. It was found that the respondents agreed with the suggested practices, although they had some caveats regarding their application. The suggestion is to connect these universes through the interoperability between search systems, in other words, inserting links from referral sites in wikis/ academic discussion forums as well as scientific blogs, in order to provide users with relevant information that can be of their interest. In the case of alternative metrics, the idea is to insert directly into the portal interface and provide researchers with information that can help them to share scientific results through the indicators produced in real time on the web. / O objetivo deste estudo ?? avaliar a percep????o de usu??rios acerca do Portal de Peri??dicos da Capes, quanto ao potencial de contribui????o de diferentes pr??ticas e ferramentas de Intelig??ncia Coletiva (ICol) que podem contribuir com a ci??ncia aberta no Brasil. Para a fundamenta????o te??rica desse objetivo foi realizada revis??o de literatura dos conceitos de intelig??ncia coletiva e ci??ncia aberta, bem como dos demais conceitos correlatos a estes t??picos (crowdsourcing e sabedoria das multid??es). Dessa forma, foram identificadas as principais pr??ticas de ICol, rotinas, ferramentas, processos de intelig??ncia coletiva para verificar seu potencial de impacto ?? colabora????o de pesquisadores do Pa??s e as principais tend??ncias sobre o assunto. A partir das informa????es encontradas na literatura buscou-se compreender de que forma ?? poss??vel aumentar a colabora????o entre pesquisadores brasileiros por meio do Portal de Peri??dicos, com a finalidade de sugerir melhorias em seu ??mbito. Para tanto, foi aplicado question??rio para alunos, professores e colaboradores de cursos de p??s-gradua????o de universidades selecionadas a fim de mensurar sua percep????o a respeito das pr??ticas de ICol identificadas na literatura corrente. A partir da an??lise dos resultados, recomenda-se inserir no Portal de Periodicos da Capes as seguintes pr??ticas: f??runs de discuss??o, blogs cient??ficos, wikis e m??tricas alternativas. Por fim, a fim de validar os resultados obtidos foram realizadas entrevistas com gestores que possuem responsabilidade estrat??gica na gest??o de programas de p??s-gradua????o e/ou t??m responsabilidades institucionais na dissemina????o da ci??ncia brasileira. Verificou-se que os entrevistados concordam com as pr??ticas sugeridas, apesar de fazerem algumas ressalvas quanto ?? sua aplica????o. A sugest??o ?? conectar estes universos por meio da interoperabilidade entre os sistemas de busca, ou seja, inserir links de sites refer??ncias em wikis/ f??runs de discuss??o acad??micos, bem como blogs cient??ficos, de modo a prover os usu??rios de informa????es relevantes que podem ser do interesse dele. No caso das m??tricas alternativas, a ideia ?? inserir diretamente na interface do portal e oferecer aos pesquisadores informa????es que podem auxili??-los a acompanhar o compartilhamento de resultados cient??ficos, por meio dos indicadores produzidos em tempo real na web.

Submitted by Sara Ribeiro (sara.ribeiro@ucb.br) on 2017-12-15T19:33:26Z No. of bitstreams: 1 DiogenesPachecodeMeloDissertacao2017.pdf: 3239976 bytes, checksum: b18caeb38f115d1c0955e54021adefba (MD5) / Approved for entry into archive by Sara Ribeiro (sara.ribeiro@ucb.br) on 2017-12-15T19:33:37Z (GMT) No. of bitstreams: 1 DiogenesPachecodeMeloDissertacao2017.pdf: 3239976 bytes, checksum: b18caeb38f115d1c0955e54021adefba (MD5) / Made available in DSpace on 2017-12-15T19:33:37Z (GMT). No. of bitstreams: 1 DiogenesPachecodeMeloDissertacao2017.pdf: 3239976 bytes, checksum: b18caeb38f115d1c0955e54021adefba (MD5) Previous issue date: 2017-08-31 / Improving the efficiency and the quality in agricultural production are fundamental needs of the producers. In an individual perspective, they need it for their own maintenance and pros-perity in a highly competitive market. Looking thru the society???s perspective, it is a condition for producing, with cleaner and more sustainable practices, adequate food and supplies in suf-ficient quantity to match the needs of a growing population. The technological evolution is a constant component that concerns the farmers. Several entities produce and disseminate key knowledge for this economy sector: which regions are suitable to the different cultures; what are the market variation prospects (of costs and revenues); what are the news about adminis-trative practices, crop driving techniques and technologies that enhance production. The influ-ence of these elements in the decisions made by the producers may represent improvements in productivity and in the quality of the products. This information is currently shared in formats and terms set individually by each institution, imposing difficulties for translation, causing inaccuracies and losses on the interpretation by those who use it. The present work aims to propose an ontology-based model, which uses the current information of these different or-ganizations. The built pattern shall use as input relevant formats which already exists and, through the knowledge of specialists, form a solution for better acquiring/transmitting the information about a given agricultural exploration cycle. The created model may be used as an easing up element for the transmission of information disposed by the agricultural produc-tion related entities, enhancing the interoperability and contributing to the knowledge trans-ference in this sector. / Ganhar efici??ncia e qualidade na produ????o agr??cola ?? necessidade fundamental dos produto-res. Na perspectiva individual, para sua pr??pria manuten????o e prosperidade em um mercado altamente competitivo. Na perspectiva da sociedade, ?? condi????o para produ????o, de forma mais limpa e sustent??vel, de alimentos e insumos em quantidade suficiente e adequada para atender ??s necessidades da popula????o crescente. A evolu????o tecnol??gica ?? componente constante das preocupa????es dos produtores agr??colas. Diversas entidades produzem e disseminam conheci-mentos-chave para o setor: regi??es aptas ??s diferentes culturas, perspectivas de varia????o de mercado (custos e receitas), pr??ticas administrativas, t??cnicas de condu????o da lavoura e tecno-logias que aprimoram a produ????o. A influ??ncia destes elementos nas tomadas de decis??o dos produtores pode representar ganhos de produtividade e qualidade dos produtos. As informa-????es neste setor s??o, atualmente, compartilhadas em formatos e termos definidos individual-mente por cada institui????o ??? impondo dificuldades para a tradu????o, imprecis??es e perdas na interpreta????o por quem as consome. Este trabalho tem como finalidade propor modelo basea-do em ontologia que utilize as informa????es presentes nestes diferentes formatos. O padr??o constru??do dever?? levar em conta relevantes formatos j?? existentes e, contando com o conhe-cimento de especialistas, moldar solu????o para melhor capturar/transmitir as informa????es sobre um dado ciclo de explora????o agr??cola. O modelo criado poder?? ser utilizado como elemento de facilita????o para o tr??nsito de informa????es disponibilizadas pelas entidades participantes do mercado de produ????o agr??cola, promovendo a interoperabilidade e a facilitando a transfer??n-cia de conhecimentos no setor.

Submitted by Sara Ribeiro (sara.ribeiro@ucb.br) on 2018-03-21T21:24:26Z No. of bitstreams: 1 MauricioTellesBigioDissertacao2016.pdf: 4306959 bytes, checksum: bd1bca5a2405adda24198db052373c8f (MD5) / Approved for entry into archive by Sara Ribeiro (sara.ribeiro@ucb.br) on 2018-03-21T21:24:41Z (GMT) No. of bitstreams: 1 MauricioTellesBigioDissertacao2016.pdf: 4306959 bytes, checksum: bd1bca5a2405adda24198db052373c8f (MD5) / Made available in DSpace on 2018-03-21T21:24:41Z (GMT). No. of bitstreams: 1 MauricioTellesBigioDissertacao2016.pdf: 4306959 bytes, checksum: bd1bca5a2405adda24198db052373c8f (MD5) Previous issue date: 2016-02-29 / The quantity and diversity of present processes in large organizations are huge. Considering a context of high productivity and high turnover, cost of employees for the information and knowledge necessary to perform their tasks as well as the loss of knowledge, causes significant damage. However, Knowledge Management (KM) provides a horizon in this field and may represent a competitive advantage. The institutions that create new knowledge in a sustainable manner and spread throughout the organization have the capacity to innovate, improving processes and bypassing any crises. Internal services, demands between units of an institution, often represent bottlenecks in performance, caracterized for errors, delays and low quality / efficiency, among others, with a significant impact on the final product / service. A methodology that addresses these services can be a way for institutions such as governments meet the challenge of raising the standard of service to customers and citizens. Ontologies contribute to this optical in that create and conceptual relationships on the knowledge models. From them, inferences can be made both by humans and by machines, facilitating searches, maximizing disambiguations and establishing clear standards of communication. Thus, the present study had the vision to contribute to improving the efficiency and effectiveness in public administration, using the premises of the Service Charter with the main objective to describe these internal services in the form of an ontology. Was used as a research focus a representative public bank of the indirect administration and among the main findings, there was satisfactory use of a new methodology for creating ontologies, creating an ontology for the intended context (OntoCSI), the creation of application wiki pilot that showed the basic elements for collaborative construction of the Internal Services Charter template and the approval of this interface with experts and other stakeholders. / A quantidade e a diversidade de processos presentes nas grandes organiza????es s??o enormes. Considerando um contexto de alta produtividade e de alta rotatividade, o custo dos funcion??rios para obter a informa????o e o conhecimento necess??rios para a execu????o de suas tarefas, bem como a perda de conhecimento, origina preju??zo significativo. Entretanto, a Gest??o do Conhecimento (GC) fornece um horizonte neste campo e pode representar vantagem competitiva. As institui????es que criam novos conhecimentos de forma sustent??vel e os disseminam por toda a organiza????o possuem a capacidade de inovar, melhorando os processos e contornando eventuais crises. Os servi??os internos, demandas entre as unidades de uma institui????o, frequentemente representam gargalos em seu desempenho, tangibilizados por erros, atrasos e baixa qualidade/efici??ncia, entre outros, com reflexos significativos no produto/servi??o final. Uma metodologia que aborde estes servi??os pode ser uma via para institui????es, como os governos, cumprirem o desafio de elevar o padr??o dos servi??os prestados aos clientes e aos cidad??os. As ontologias contribuem para esta ??tica na medida em que criam modelos conceituais e de relacionamentos sobre o conhecimento. A partir delas, podem ser realizadas infer??ncias tanto por humanos quanto por m??quinas, facilitando buscas, maximizando desambigua????es e estabelecendo padr??es claros de comunica????o. Assim, a presente pesquisa teve a vis??o de contribuir com a melhoria da efici??ncia e da efic??cia na administra????o p??blica, utilizando as premissas da Carta de Servi??os com o objetivo principal de descrever estes servi??os internos sob a forma de uma ontologia. Utilizou-se como foco de pesquisa um banco p??blico representativo da administra????o indireta e, dentre os principais resultados, houve satisfat??ria utiliza????o de nova metodologia para a cria????o de ontologias, a cria????o de uma ontologia para o contexto pretendido (OntoCSI), a cria????o de aplica????o wiki piloto que mostrou os elementos b??sicos para constru????o colaborativa do modelo de Carta de Servi??os Interna e a aprova????o desta interface junto a especialistas e outras partes interessadas.

Submitted by Sara Ribeiro (sara.ribeiro@ucb.br) on 2018-04-24T12:54:08Z No. of bitstreams: 1 EduardoJosimardasNevesAlvesDissertacao2018.pdf: 2181094 bytes, checksum: c6884ecc4f44dbbc1ec99be9b7b72885 (MD5) / Approved for entry into archive by Sara Ribeiro (sara.ribeiro@ucb.br) on 2018-04-24T12:54:27Z (GMT) No. of bitstreams: 1 EduardoJosimardasNevesAlvesDissertacao2018.pdf: 2181094 bytes, checksum: c6884ecc4f44dbbc1ec99be9b7b72885 (MD5) / Made available in DSpace on 2018-04-24T12:54:27Z (GMT). No. of bitstreams: 1 EduardoJosimardasNevesAlvesDissertacao2018.pdf: 2181094 bytes, checksum: c6884ecc4f44dbbc1ec99be9b7b72885 (MD5) Previous issue date: 2018-02-22 / The present research aimed to analyze the perception of the federal public manager on the adoption of telework to identify the main factors that influence them in the decision making for its implementation, so as to contribute to the scientific literature and the elaboration of programs implementation of teleworking in the Brazilian Federal Public Administration. The research had as target audience the managers of an organ of the Federal Judiciary, since the telecommuting was regulated within the scope of this power. With a focus on the adoption of teleworking, the literature sought a body of knowledge regarding the main aspects of teleworking, its benefits and challenges, as well as characteristics related to the management and the perception of individuals, creating a reference base for the construction of the research. A semi-structured questionnaire was used as a research tool and data collection. The data collected were organized so as to allow the visualization and understanding of managers' perceptions regarding the benefits, challenges and factors that influence them in the decision making process for the adoption of teleworking. The research shows that, in the perception of the managers, the most critical challenge for the adoption of telework is the resistance of the managers for its implantation. / A presente pesquisa objetivou realizar uma an??lise da percep????o do gestor p??blico federal sobre a ado????o do teletrabalho para identificar os principais fatores que os influenciam na tomada de decis??o para a sua implanta????o, de forma a poder contribuir com a literatura cient??fica e com a elabora????o de programas de implanta????o de teletrabalho na Administra????o P??blica Federal Brasileira. A pesquisa teve como p??blico alvo os gestores de um ??rg??o do Poder Judici??rio Federal, uma vez que o teletrabalho foi regulamentado no ??mbito deste poder. Com foco na ado????o do teletrabalho, buscou-se na literatura um corpo de conhecimento referente aos principais aspectos sobre o teletrabalho, seus benef??cios e desafios, bem como caracter??sticas referentes ?? gest??o e ?? percep????o dos indiv??duos, criando-se uma base referencial para a constru????o da pesquisa. Utilizou-se question??rio semiestruturado como instrumento de pesquisa e coleta de dados. Os dados coletados foram organizados de modo a permitir visualizar e compreender a percep????o dos gestores quanto aos benef??cios, desafios e fatores que os influenciam na tomada de decis??o para a ado????o do teletrabalho. A pesquisa constata que, na percep????o dos gestores, o desafio mais cr??tico para a ado????o do teletrabalho ?? a resist??ncias dos gestores para sua implanta????o.

Submitted by Sara Ribeiro (sara.ribeiro@ucb.br) on 2018-04-24T14:15:38Z No. of bitstreams: 1 JackesTeixeiradeOliveiraDissertacao2017.pdf: 1614047 bytes, checksum: 908bbdd24c472a036c000892eb60174c (MD5) / Approved for entry into archive by Sara Ribeiro (sara.ribeiro@ucb.br) on 2018-04-24T14:16:05Z (GMT) No. of bitstreams: 1 JackesTeixeiradeOliveiraDissertacao2017.pdf: 1614047 bytes, checksum: 908bbdd24c472a036c000892eb60174c (MD5) / Made available in DSpace on 2018-04-24T14:16:05Z (GMT). No. of bitstreams: 1 JackesTeixeiradeOliveiraDissertacao2017.pdf: 1614047 bytes, checksum: 908bbdd24c472a036c000892eb60174c (MD5) Previous issue date: 2018-12-12 / Seventy-eight percent of workers in the Brazilian industry have only a High School diploma. Therefore, organizations need to develop in-house educational actions to reach their goals. According to previous studies, face-to-face training has been slowly replaced by distance learning and professionals who work in corporate education do not have the pedagogical training to ensure their proposals are efficient and effective. Thus, the present study mapped key andragogic processes that must considered by these professionals and inquired whether they have been used in distance learning work routine. The results show that the application of andragogy to distance learning educational actions was a challenge to most interviewees. / Setenta e oito por cento dos trabalhadores da ind??stria brasileira possuem a forma????o educacional at?? o Ensino M??dio completo, e desta forma as organiza????es necessitam desenvolver a????es educacionais internas para que os objetivos tra??ados sejam alcan??ados. De acordo com estudos j?? realizados, estas a????es est??o aos poucos sendo substitu??das da modalidade presencial para ?? dist??ncia, e os profissionais que atuam com os processos de Educa????o Corporativa n??o t??m a forma????o pedag??gica necess??ria para garantir a efici??ncia e efic??cia em suas proposi????es. Sendo assim, esta pesquisa mapeou os importantes processos andrag??gicos que devem ser considerados por esses profissionais e pesquisou se estes j?? os utilizam em sua rotina de trabalho no que se refere ?? educa????o a dist??ncia. Os resultados da pesquisa mostram que a aplica????o da andragogia para a????es educacionais EaD ?? um desafio para a maior parte dos entrevistados.

Submitted by Sara Ribeiro (sara.ribeiro@ucb.br) on 2018-08-09T18:29:37Z No. of bitstreams: 1 AlinePereiraLeandroDissertacao2018.pdf: 5854574 bytes, checksum: 993ccb309ba1236802304e0d0ba22a1e (MD5) / Approved for entry into archive by Sara Ribeiro (sara.ribeiro@ucb.br) on 2018-08-09T18:29:53Z (GMT) No. of bitstreams: 1 AlinePereiraLeandroDissertacao2018.pdf: 5854574 bytes, checksum: 993ccb309ba1236802304e0d0ba22a1e (MD5) / Made available in DSpace on 2018-08-09T18:29:53Z (GMT). No. of bitstreams: 1 AlinePereiraLeandroDissertacao2018.pdf: 5854574 bytes, checksum: 993ccb309ba1236802304e0d0ba22a1e (MD5) Previous issue date: 2018-02-28 / This work addresses the evasion of the knowledge of the police that migrate to inactivity in the Military Police of the Federal District (PMDF). One outstanding difficulty of the organization studied is the retention and transfer of the knowledge of the professionals in the process of retiring, with the potential to enrich the organizational memory and the professional capacity of new generations. The purpose of this study is to verify the Knowledge Management produced collectively with the experiences of the military police over the years that import the Corporation through a case study of knowledge in evasion in the PMDF. It is an applied, descriptive and mixed research that was divided into four stages: (1) Quantitative survey of the evasion of the police who migrated to inactivity from January 2016 to December 2017 where there was a huge evasion of the police force without replacement of this effective and without transfer of relevant knowledge; (2) Verification of the knowledge that is sensitive and relevant to the corporation, highlighting the knowledge that is directly related to the PMDF's final activity; (3) Verification of the degree of maturity in Knowledge Management in personnel, strategy and education sectors in PMDF has generally shown that the Corporation recognizes the need to manage its knowledge; and (4) Questionnaire to inactive police officers who point out that these police officers recognize this new phase of life and believe they have relevant knowledge that can be shared. This work helps to understand alarming results regarding the increase in violence in society and the need for a new model of public security, it is possible to verify the degree of maturity in Knowledge Management in sectors of personnel, education and strategy of the Corporation studied and how the Collectively created Knowledge Management can contribute to the construction of a more citizen Police. / Este trabalho aborda a evasão do conhecimento dos policiais que migram para a inatividade na Polícia Militar do Distrito Federal (PMDF). Uma dificuldade saliente da organização estudada é a retenção e a transferência do conhecimento dos profissionais em vias de se aposentarem, com potencial de enriquecer a memória organizacional e a capacidade profissional de novas gerações. O propósito deste estudo é verificar a Gestão do Conhecimento produzido coletivamente com as experiências dos policiais militares ao longo dos anos que importam a Corporação através de um estudo de caso da Evasão do Conhecimento na PMDF. Trata-se de uma pesquisa aplicada, descritiva e mista que foi dividida em quatro etapas: (1) Levantamento quantitativo da evasão dos policiais que migraram para inatividade de janeiro de 2016 a dezembro de 2017 onde se verificou uma enorme evasão do efetivo policial sem reposição deste efetivo e sem transferência de conhecimentos relevantes; (2) Verificação dos conhecimentos sensíveis e relevantes à corporação com destaque aos conhecimentos que estão relacionados diretamente a atividade finalística da PMDF; (3) Verificação do grau de maturidade em Gestão do Conhecimento em setores de pessoal, estratégia e educação na PMDF demonstrou, de forma geral, que a Corporação começa a reconhecer a necessidade de gerenciar seus conhecimentos; e (4) Questionário junto aos policiais inativos que destaca que esses policiais reconhecem essa nova fase da vida e acreditam que tem conhecimentos relevantes que podem ser compartilhados. Este trabalho ajuda a entender resultados alarmantes quanto ao aumento da violência na sociedade e a necessidade de um novo modelo de segurança pública, é possível verificar o grau de amadurecimento em Gestão do Conhecimento em setores de pessoal, educação e estratégia da Corporação estudada e como a Gestão do Conhecimento criado coletivamente pode contribuir na construção de uma Polícia mais cidadã.