The objective of this thesis is to evaluate European States&rsquo / efforts to develop a coherent and effective foreign and security policy in the context of historical evolution of the CFSP. In this thesis, European States&rsquo / efforts to develop a coherent and effective foreign and security policy will be evaluated in three international political contexts. First period is Post World War II Period, second one is Post-Cold War Period and third one is Post September 11 Period. In the context of Post World War II period, European States&rsquo / efforts to develop a coherent and effective foreign and security policy is shaped by the conditions of Cold War, Bipolar World and threat of Soviet expansionism towards Western Europe and characterized by the attempts such as European Defence Community, Fouchet Plan and European Political Cooperation. In the context of Post-Cold War period, European States&rsquo / efforts to develop a coherent and effective foreign and security policy were shaped by ex-Yugoslavian Conflict in early 90s which brought new security challenges such as ethnic conflicts and instability in the ex-Communist States in Central and Eastern Europe. EU&rsquo / s attempts were characterized by the CFSP which was launched by the Maastricht Treaty and the CESDP which emerged after Kosovo War with Saint Malo Declaration as defence dimension of the CFSP. In the context of Post September 11 period, European States&rsquo / efforts to develop a coherent and effective foreign and security policy were shaped by global fight against international terrorism. EU&rsquo / s attempts were characterized by adoption of European Security Strategy which accepted international terrorism, organized crime and proliferation of weapons of mass destruction as key threats towards Europe and aimed at developing a coherent vision of strategic objectives, shared threat assessment for European States in order to prevent divisions among EU States in future international events. The main argument of this thesis is that in order to be an important and effective actor in global politics, EU Member States should act coherently and speak with one voice. Their influence on important international issues is greater if they act as a coherent actor rather than acting individually.

Nichtglaukomatöse Optikusatrophien führen nicht nur zu einer Verminderung der Dicke der retinalen Nervenfaserschicht (RNFL) sondern auch zu einer Reduktion des Makulavolumens. In dieser Arbeit wurde mit Hilfe der optischen Kohärenztomographie (OCT) untersucht, welche Schichten der Makula von Dickenveränderungen als Folge einer Optikusatrophie betroffen sind. Es wurden 27 Patienten mit nichtglaukomatösen Optikusatrophien unterschiedlicher Ätiologie (postneuritische, hereditäre und traumatische Atrophien) und 21 augengesunde Kontrollpersonen untersucht. OCT-Scans der RNFL und der Makula wurden mit Hilfe des Stratus OCT 3000 (Carl Zeiss Meditec) durchgeführt. Die axialen Reflektivitätsprofile der radialen Scans wurden aus den exportierten JPEG-Bildern an zwölf Punkten in je 1,5mm Entfernung von der Foveola vermessen und gemittelt. Das charakteristische Reflektivitätsprofil mit fünf Intensitätsmaxima und vier Intensitätsminima wurde der Lokalisation der einzelnen Makulaschichten zugeordnet. Die von nichtglaukomatöser Optikusatrophie betroffenen Augen wiesen im Vergleich zu den Augen der augengesunden Normalpersonen signifikant (p<0,05) reduzierte RNFL-Dicken (um 35,5% reduziert) und Makulavolumen-Werte (um 11,8% reduziert) auf. Bei allen untersuchten Formen der Optikusatrophie waren nicht nur die makuläre Nervenfaserschicht (MNFL) sondern alle inneren Schichten der Makula verdünnt. Die mittlere Reduktion betrug 21,2% für die MNFL, 39,7% für die Ganglienzellschicht, 33,2% für die innere plexiforme Schicht und 9,4% für die innere Körnerzellschicht im Vergleich zu den Werten der Normalpersonen. Veränderungen der äußeren Netzhautschichten traten nur bei den posttraumatischen Atrophien auf. Eine Beurteilung der Dicke aller einzelnen Netzhautschichten aus OCT-Scans ist mit Hilfe geräteintegrierter Software bisher noch nicht möglich. Die quantitative Analyse der axialen Reflektivitätsprofile aus exportierten OCT-Bildern stellt eine geeignete Methode zur Beschreibung des Verlaufs und der Lokalisation von Makulaveränderungen bei Optikusatrophien verschiedener Genese dar.

一篇好的新聞寫作最基本的要求是要有清楚的主題，文意必須通順且連貫。而新聞寫作中的主題該如何凸顯，讀者閱讀新聞時連貫通順的感覺又從何而來，即是語言學和認知心理學中的「連貫性」理論所探討的現象，也是本研究有興趣探索的主題。 本研究中所謂的「新聞寫作的連貫性」，可以界定為「新聞文本中的句子、段落、字詞是如何連貫成一篇有意義的文章，以及新聞中的結構與意義之間是如何銜接和組織，產生連貫通順的感覺」。而本研究主要的目的即是探討新聞寫作中連貫性的特性，並且試圖從新聞寫作特有的連貫性建立出判斷新聞寫作好壞的評估標準，替新聞寫作的教學和實務建構初步的理論基礎。 為了瞭解新聞寫作中獨特的連貫性為何，本研究先從理論文獻的角度切入來探討何謂連貫性，然後本研究發現影響連貫性的面向包括語意上的連接關係、讀者的認知心理、文體特色，以及文本背後的背景知識脈絡。本研究並且從連貫性與新聞文體的討論中發現「新聞寫作特有的連貫性」可以整理成以下幾點： 第一、從學者van Dijk區分的新聞文體功能結構來觀察（van Dijk，1988），新聞文體會遵守著「先描述新聞事件，再描述影響、結果或反應」及「整個新聞事件報導完畢，才進行評論或預測」的結構組織規則。 第二、純淨新聞文體中連貫性十分依賴因果基模的關係來建立，因此，新聞文本中結構與意義之間因果關係的推論十分重要，因果基模推論的越清楚，越符合一般人的日常邏輯，新聞文體中的連貫性就越緊密。 第三、新聞文體為了方便讀者閱讀及新聞組織運作，從導言到軀幹之間，發展出先在導言中提示新聞重點摘要，再在軀幹的段落中對應導言的重點敘述細節的敘述方式，使得新聞從導言到軀幹間發展出一種從抽象到具體、從摘要到細節描述的「層次連貫性」。 第四、從命題分析來分析新聞的組織結構，可以發現新聞文本為了加強組織結構間的連貫，有其特殊的組織結構。新聞文本的導言中會呈現整篇文本最高層次的命題，通常為新聞的主旨，然後每一段落的命題都是指向這個新聞主旨的。另外，文本中的各段落通常也有各自的主旨，其下的命題也都是指向這個主旨進行敘述。因此，新聞文體通常可以畫出結構關係清楚的命題分析圖。 第五、由於新聞文體具有客觀中立的文體特質，所以新聞文體中通常維持一貫的第三人稱的觀看角度，遣詞用字也避免帶有記者主觀的感嘆詞，或情緒性強烈的字眼，這些規則有助於維持新聞文體中展現的客觀氣氛的一致性。 本研究依據以上「新聞寫作特有的連貫性」為分析架構，實際分析一個有實務寫作經驗的記者個案，和一個無實務經驗的學生個案。比較兩個個案分析，得到以下發現：一、記者個案和學生個案在功能結構的組織順序排列關係上差異較小，在因果基模和命題連貫性的建立上差異較大，而記者在這些方面表現的比學生好。二、記者個案中可以觀察到清楚的層次連貫性，學生個案則缺乏層次連貫性的連接概念，仍依賴敘事文體中的線性連貫性來連接上下文。三、記者個案對於巨觀命題結構的連接掌握得比學生個案佳，兩者在微觀命題結構的銜接上差異較小。四、記者個案中對於客觀立場一致性的掌握比學生個案佳。 根據本研究初步應用「新聞寫作連貫性」的分析架構來進行的個案分析，可以發現這個架構的確可以運用在新聞寫作連貫性的某些層面的分析中。這個架構在初步分析中，也觀察出一些記者個案和學生個案從結構到意義連貫之間寫作能力的差異，所以本研究發展出的分析架構應該是具有可行性的，可以實際應用在新聞寫作連貫性的分析之中，也有助於進一步觀察在連貫性面向表現得「好」 的新聞寫作應達到哪些標準。而本研究也 建議未來在新聞寫作教學上應該從層次連貫性、命題分析等理論層次來教導寫作，才能在寫作教學上有效結合理論與實務經驗。

Male violence against women in intimate partner relationships is a global public health problem and a serious crime, but remains largely underreported. The overall ain of this thesis was, by means of an interdisciplinary approach and from the perspectives of gender, public health and law, to gain a deeper understanding of the situation of abused women, by studying, on one hand, their leaving processes and, on the other, the consequences of the violence for their health. On the basis of this information, a further aim was to increase knowledge of the quality and effect of gender relations in the practical application of the law. The point of departure was that the different perspectives should not be consodered separately but should be seen in context. The thesis describes the prcess for abused women, from the violent relationship and the break-up, the health consequences caused by the violence to the practical application of the law. The thesis consists of four studies (I-IV). An initial qualitative study (I) showed that the leaving process for abused women is fearful, complex and long-lasting. The analysis also revealed a gradual development of strong emotional bonds towards the men on the part of the women. Study II was a combination of qualitative in-depth interviews and quantitative measurements and confirmed former studies regarding the negative health consequences caused by the violence, in particular symptoms of complex PTSD. Study III, examining preliminary investiagtions concerning reported crimes of intimate partner violence, showed that there is still a lack of crminal justice for abused women even if the frequency of cases leading to prosecution was fairly high. In study IV court case records were examined by means of a qualitative method inspired by discourse analysis to determine whether gender is (re)constructed in court practice, and how the process works. The analysis of this particular sample indicated that the practical application of law is influenced by an old-fashioned and stereotypical view of violence, sexuality, men and women. the legal discourses retain and reproduce the gender order. The overall results of the separate studies reinforce the importance of gaining a broader understanding of men's violence against women in intimate partner relationships.

The human jaw, like all other articulated body parts, exhibits small oscillatory movements during isometric holding tasks. These movements, known as physiological tremor, arise as a consequence of the interaction of various factors. One of these factors is reflex feedback from peripheral receptors. In the human jaw, receptors that innervate the periodontium are able to transduce minute changes in force. This thesis examines the contribution of these periodontal mechanoreceptors (PMRs) to the genesis of physiological tremor of the human jaw. By using frequency domain analysis of time series recorded during isometric biting tasks, the character of physiological jaw tremor can be revealed. Physiological jaw tremor was observed in force recorded from between the teeth as well as from electromyograms recorded from the principal muscles of mastication. These recordings have shown us that jaw physiological tremor consists of a frequency invariant component between 6 and 10Hz. This frequency remains unaltered under various load conditions where the mechanical resonance of the jaw would be expected to vary greatly (Chapter 2). Such findings indicate a ‘neurogenic’ origin for this tremor. A possible candidate for this neurogenic component of physiological tremor in the jaw is the reflex feedback arising from the PMRs. Using local anaesthetisation, it has been shown in this thesis, that by blocking outflow from the PMRs, the amplitude of neurogenic physiological jaw tremor can be reduced dramatically. This procedure caused a dramatic reduction in not only the mechanical recordings of tremor but also in the coupling between masseteric muscles bilaterally (Chapter 3) and between single motor units recorded from within a homonymous muscle (Chapter 4). The obvious mechanism by which periodontal mechanoreceptor anaesthetisation could reduce the amplitude of physiological tremor in the jaw would be by reducing the amplitude of the oscillatory input to the motoneurones driving the tremor. This interpretation remains controversial however as physiological tremor in the jaw can be observed at force levels above which the PMRs are supposedly saturated in their response. In light of this knowledge, the saturating characteristics of these receptors in terms of reflex output were examined. To do this, a novel stimulation paradigm was devised whereby the incisal teeth were mechanically stimulated with identical stimulus waveforms superimposed upon increasing tooth preloads. This necessitated the use of a frequency response method to quantify the reflexes. An optimal frequency for stimulation was identified and used to confirm that the hyperbolic saturating response of PMRs observed previously, translated to a similar phenomenon in masticatory reflexes (Chapter 5). These data reinforced the idea that physiological tremor in the jaw was not just a consequence of rhythmic reflex input from PMRs, as the dynamic reflex response uncoupled from the input as the receptor-mediated reflex response saturated. An alternative hypothesis was then developed that suggested the effect of PMR suppression in physiological tremor was via tonic rather than rhythmic effects on the masseteric motoneurone pool. By utilising a novel contraction strategy to manipulate the mean firing rate of the motor neuron pool at a given level of force production, data contained in Chapter 6 shows that population motor unit firing statistics influence the expression of physiological tremor, and such manipulations mimic, to an extent, the changes in firing statistics and tremor amplitude seen during anaesthetisation of the PMRs. This thesis therefore posits a mechanism whereby periodontal input influences the firing rate of motoneurones in such a way as to promote tremulous activity (Chapter 5). However, as this proposed mechanism did not explain the full extent of tremor suppression seen during PMR anaesthetisation it can therefore only be considered a contributing factor in a multifactor process. / http://proxy.library.adelaide.edu.au/login?url= http://library.adelaide.edu.au/cgi-bin/Pwebrecon.cgi?BBID=1297555 / Thesis (Ph.D.) -- University of Adelaide, School of Molecular and Biomedical Science, 2007

In daily activities, hand use is dominated by individuated thumb and finger movements, and by grasping. This thesis focused on the level of ???independence??? of the digits and its relationship to hand grasps, from the level of the motor units to the level of synergistic grasping forces. Four major studies were conducted in healthy adult volunteers. First, spike-triggered averages of forces produced by single motor units in flexor pollicis longus (FPL) in a grasp posture showed small but significant loading of the index, but not other fingers. This reflected a neural rather than anatomical coupling, as intramuscular stimulation produced minimal effect in any finger. Also, FPL had a surprisingly large number of low-force motor units and this may account for the thumb???s exceptional dexterity and force stability compared with the fingers. Second, independent control of extensor digitorum (ED) was more limited than flexor digitorum profundus (FDP), as more ED motor units of a ???test??? finger were recruited inadvertently by extension than by flexion of adjacent digits. Third, ???force enslavement??? in maximal voluntary tasks was greater in digit extension than flexion. The distribution of force enslavement (and deficits) matched the pattern of daily use of the digits (alone and in combination), and reveals a neural control system which preferentially lifts fingers together from an object by extension but allows an individual digit to flex to contact an object so the finger pads can engage in exploration and grasping. Finally, during grasping, irrespective of whether a digit had been lifted from the object, coherence among forces generated by the digits was similar. In addition, the coherence between finger forces was independent of any contraction of the thumb, was stable over 2 months, and required no learning. The pattern of coherence between digital grasping forces may be closely related to the level of digit independence and daily use. Overall, the grasp synergy was remarkably invariant over the various tasks and over time. In summary, this thesis demonstrates novel aspects of the properties of FPL, the lack of complete independence of the digits, and robustness in the production of flexion forces in hand grasps.

Οι εμποτισμένες με φάρμακα μεταλλικές ενδοπροθέσεις (DES) έχει αποδειχθεί ότι ελαχιστοποιούν την υπερπλασία του ενδοθηλίου των στεφανιαίων αγγείων. Η υπερπλαστική αντίδραση του ουροθηλίου είναι το πιο συχνή επιπλοκή της χρήσης των μεταλλικών ενδοπροθέσεων στον ουρητήρα. Στην παρούσα μελέτη αξιολογήσαμε τις εμποτισμένες με zotarolimus μεταλλικές ενδοπροθέσεις (ZES- Endeavor Resolute, Medtronics Inc, USA) στον ουρητήρα χοίρων και κουνελιών. Μέθοδος: Μία ZES and μία συνήθης μεταλλική ενδοπρόθεση (BMS) τοποθετήθηκαν στον κάθε ουρητήρα 10 χοίρων και 6 κουνελιών. Η τοποθετήση έγινε κυστεοσκοπικά. Αξονική τομογραφία (CT) έγινε για την αξιολόγηση των ουρητήρων του χοίρου και ενδοφλέβιος πυελογραφία (IVP) έγινε για τον ίδιο σκοπό στα κουνέλια. Το πρόγραμμα παρακολούθησης περιλάμβανε CT ή IVP κάθε εβδομάδα για τις επόμενες 4 εβδομάδες για τους χοίρους και 8 εβδομάδες για τα κουνέλια. Σπινθηρογραφήματα νεφρών πριν την τοποθέτηση των ενδοπροθέσεων και κατά την 3 εβδομάδα παρακολούθησης έλαβε χώρα σε όλα τα ζώα. Οπτική τομογραφία συνοχής (OCT) χρησιμοποιήθηκε για την εκτίμηση της κατάστασης του αυλού και τοιχώματος των ουρητήρων που έφεραν τις ενδοπροθέσεις. Ιστοπαθολογική εξέταση των ουρητήρων με τις ενδοπρόθεσεις έγινε με τα παρασκευάσματα να έχουν στερεοποιηθεί σε glycol-methacrylate ρητίνη. Αποτελέσματα: Υπερπλαστική αντίδραση διαπιστώθηκε και στους δύο τύπους ενδοπροθέσεων. Οι BMS ενδοπροθέσεις αποφράχτηκαν πλήρως σε 7 ουρητήρες χοίρων ενώ οι ουρητήρες των ιδίων ζώων που έφεραν ZES ενδοπρόθεση έφεραν υπερπλαστική αντίδραση αλλά δεν κατέληγαν σε απόφραξη. Δύο ουρητήρες κουνελιών με BMS ενδοπροθέσεις αποφράχτηκαν τελείως ενώ όλες οι ZES ενδοπροθέσεις δε συσχετίστηκαν με απόφραξη του ουρητήρα. Διαπιστώθηκε έκπτωση της λειτουργίας 7 νεφρών χοίρων και 2 κουνελιών που είχαν ουρητήρες με αποφραγμένες ενδοπροθέσεις. Η OCT έδειξε αυξημένη υπερπλαστική αντίδραση σε ουρητήρες που έφεραν BMS ενδοπρόθεση σε σχέση με ZES. Παρόλα αυτά, η ιστοπαθολογική εξέταση έδειξε υπερπλαστική αντίδραση παρούσα σε όλες τις ενδοπροθέσεις αλλά σημαντικά περισσότερη υπερπλαστική αντίδραση στις BMS ενδοπροθέσεις. Συμπέρασμα: Οι ZES ενδοπροθέσεις στους ουρητήρες χοίρων και κουνελιών δε συσχετίστηκαν με υπερπλαστική αντίδραση που οδηγούσε σε απόφραξη της ενδοπρόθεσης. Αυτές οι ενδοπροθέσεις συσχετίστηκαν με σημαντικά μικρότερη υπερπλαστική αντίδραση συγκριτικά με τις BMS ενδοπροθέσεις ενώ η φλεγμονώδης αντίδραση ήταν παρόμοια και στους δύο τύπους ενδοπροθέσεων. / Drug eluting stents (DES) proved to minimize neointimal hyperplasia in coronary vessels. Hyperplastic reaction is the most common unwelcome event related to the use of metal mesh stents in the ureter. We evaluated the effect of zotarolimus eluting stent (ZES- Endeavor Resolute, Medtronics Inc, USA) in porcine and rabbit ureter. Methods: A ZES and a bare metal stent (BMS) were inserted in each ureter of 10 pigs and 6 rabbits. The insertion was performed by retrograde approach. Computerized tomography (CT) was used for the evaluation of porcine ureters while intraoperative intravenous pyelography (IVP) for rabbit ureters. The follow-up included CT or IVP every week for the following 4 weeks for pigs and 8 weeks for rabbits. Renal scintigraphies were performed prior to stent insertion and during the 3rd week in all animals. Optical coherence tomography (OCT) has been used for the evaluation of the luminal and intraluminal condition of the stented ureters. Histopathologic examination of the stented ureters embedded in glycol-methacrylate was performed. Results: Hyperplastic reaction was present in both stent types. BMSs in 7 porcine ureters were completely obstructed while porcine ureters stented with ZES had hyperplastic tissue which did not result in obstruction. Two rabbit ureters stented by BMS were occluded while no ZES was associated with ureteral obstruction. The function of the 7 porcine renal units and the two rabbit units with obstructed stented ureter was compromised. The OCT revealed increased hyperplastic reaction in the ureters stented by BMSs in comparison to ZESs. Although, hyperplastic reaction was present in all cases, pathology examination revealed significantly more hyperplastic reaction in BMSs. Conclusion: ZESs in the pig and rabbit ureter were not related to hyperplastic reaction resulting in stent occlusion. These stents were related to significantly lower hyperplastic reaction in comparison to BMSs while inflammation rates were similar for both stent types.

Ο στόχος της διπλωματικής εργασίας είναι διττός: 1.Εξαγωγή απόψεων που αφορούν τα προϊόντα 2.Περίληψη των απόψεων Η εξαγωγή απόψεων αναφέρεται σε μια ευρεία περιοχή επεξεργασίας της φυσικής γλώσσας, υπολογιστικής γλωσσολογίας και εξόρυξης κειμένου. Σε γενικές γραμμές, έχει ως στόχο να εντοπίσει τη στάση του ομιλητή ή συγγραφέα σε σχέση με κάποιο θέμα. Οι απόψεις του μπορούν να εκφράζουν κρίση ή αξιολόγηση, τη συναισθηματική του κατάσταση ή την προβλεπόμενη συναισθηματική επικοινωνία. H αυτόματη εξαγωγή περίληψης είναι η δημιουργία μιας συντομευμένης εκδοχής του αρχικού κειμένου. Η συνεισφορά της συγκεκριμένης διπλωματικής εργασίας εντοπίζεται στα ακόλουθα σημεία. Αρχικά βοηθά τον ενδιαφερόμενο αγοραστή κάποιου προϊόντος να σχηματίσει μια γενική εικόνα για το προϊόν. Επίσης, δίνει την δυνατότητα στον κατασκευαστή να δει τις εντυπώσεις των χρηστών για το συγκεκριμένο προϊόν και αναλόγως να προχωρήσει σε βελτιώσεις του ή να επιλύσει διάφορα προβλήματα που μπορεί να παρουσιάζει. / In recent years the nancial transactions via the web increase. This leads the Internet to become an important mean of nancial transactions. Transactions on the Internet di er from traditional in many ways including: communication, market segmentation, distribution costs and price. An expression of such transactions is electronic commerce (e-commerce). E-commerce refers in buying and selling products or services through electronic systems. A large percentage of electronic commerce conducted entirely electronically for virtual items such as access to content on a site, but the bulk of e-commerce business involves the transportation of tangible assets such as products. The recent increase is the content generated by users (User Generated Content), dramatically reshaping the marketing. Internet users today can cite comments and views on various issues. Part of such views out and e-commerce. Each user buys a product, can write his opinion on this and thus carry information to other users who might be interested. The objective of this thesis is twofold: • Export of major coreference chains of the comments related to products • Text summary based on the sentences from the candidate set of chains The chains export refers to a wide range of natural language processing, computational linguistics and text mining. In general, aims to identify the main subject of the comment by using the references, also where the writer is referred in each sentence (a general view of the product or for a speci c element) and calculating the coherence of the summary (text coherence). H automatic synthesis of the abstract is to create an abridged version of the original text from one software. The product of this process still contains the most important points of the original text. The phenomenon of information overload means that access to consistent and well-developed summaries are vital. As the access to data increases, so does the interest in automatic summarization. In the proposed research there should be studied and solved speci c challenges in this scope. An example might be the fact that the data are dynamic and change over time. Also, users can update their reviews for the same product or even replace them entirely with a new perspective. Another challenge is the fact that the products are upgraded over time and hence the views that evaluate or criticize respectively. The contribution of this thesis lies in the following points. Originally helps the potential buyer of a product to get a general picture of the product without having to read all the comments made. It also enables the manufacturer to see the user experience on the product and accordingly proceed to improvements or to resolve various problems that may be.

Thesis (MComm (Industrial Psychology))--University of Stellenbosch, 2010. / ENGLISH ABSTRACT: Researchers have labelled call centres as the modern equivalent of the ‘factory sweatshops’ of the industrial era, and refer to them as the ‘satanic mills of the 21st century’. A review of the literature revealed the lack of employee engagement amongst call centre representatives (CCRs) to be a central concern in this fast-emerging global industry. Consequently, the current study was undertaken to identify and investigate various antecedents of employee engagement. The objective of the study was, firstly, to gauge the level of employee engagement amongst a sample of CCRs in South Africa and, secondly, to track the paths through which salient antecedents affect this engagement. More specifically, the relationships between sense of coherence (SOC), leadership effectiveness (LE), team effectiveness (TE) and employee engagement (E) were investigated. A quantitative research approach was followed whereby a positive psychology paradigm underpinned the examination of specific personal and job resources that could enhance engagement within the call centre environment. A cross-sectional survey design was used and a non-probability convenient sample of 215 CCRs was selected. The measuring instruments comprised the Utrecht Work Engagement Scale of Schaufeli and Bakker (2003) to measure engagement, the Team Diagnostic Survey of Wageman, Hackman and Lehman (2005) to measure team effectiveness, the Leadership Practices Inventory of Kouzes and Posner (2001) to gauge leadership effectiveness, and the Orientation to Life Questionnaire of Antonovsky (1987) to measure sense of coherence. A series of structural equation modelling analyses were performed. Contrary to the ‘electronic sweatshop’ image and its attendant symptoms of depression, emotional exhaustion, anxiety, demotivation and dissatisfaction attached to call centre jobs (depicted in the literature), the results show a high level of employee engagement for the CCRs in the sample. Also, personal resources, such as SOC, and job resources, such as TE, related significantly to E. A non-significant relationship was found to exist between LE and E. The implications of the results for the practice of human resource management in call centres are elaborated upon. / AFRIKAANSE OPSOMMING: Oproepsentrums is al deur navorsers bestempel as die moderne ekwivalent van die ‘hongerfabrieke’ van die industriële tydvak, en as die ‘sataniese meule van die 21ste eeu’. ‘n Oorsig van die literatuur toon dat die gebrek aan werknemerverbintenis onder oproepsentrumverteenwoordigers (call centre representatives (CCRs)) ‘n sentrale kommer is in hierdie vinnig ontluikende globale bedryf. Gevolglik is hierdie studie onderneem om die verskillende antesedente van werknemerverbintenis te ondersoek. Die doelwit van hierdie studie was eerstens om die vlak van werknemerverbintenis in ‘n steekproef van oproepsentrumverteenwoordigers in Suid-Afrika te meet, en tweedens om die weë waardeur die pertinente antesedente hierdie verbintenis beïnvloed, op te spoor. Meer spesifiek is die verhoudings tussen samehangsin (sense of coherence (SOC)), leierskapdoeltreffendheid (leadership effectiveness (LE)), spandoeltreffendheid (team effectiveness (TE)) en die werknemer se verbintenis (engagement (E)) ondersoek. ‘n Kwantitatiewe navorsingsbenadering is gebruik in terme waarvan ‘n positiewe sielkundige paradigma die ondersoek van spesifieke persoonlike en werkhulpbronne onderstut het wat verbintenis in die oproepsentrum-omgewing kon verhoog. ‘n Deursnee- opname-ontwerp is gebruik en ‘n nie-waarskynlikheidsgerieflikheidsteekproef van 215 oproepsentrumverteenwoordigers is geselekteer. Die meetinstrumente het die volgende behels: die Utrecht Work Engagement Scale van Schaufeli en Bakker (2003) om verbintenis te meet; die Team Diagnostic Survey van Wageman, Hackman en Lehman (2005) om spandoeltreffendheid te meet; die Leadership Practices Inventory van Kouzes en Posner (2001) om leierskapdoeltreffendheid te meet; en die Orientation to Life Questionnaire van Antonovsky (1987) om samehangsin te meet. ‘n Reeks ontledings van struktuurvergelykingsmodellering is uitgevoer. In teenstelling met die beeld van ‘n ‘elektroniese hongerfabriek’ en die gepaardgaande simptome van neerslagtigheid, emosionele uitputting, angstigheid, demotivering en ontevredenheid wat met werk in oproepsentrums gepaard gaan (soos in die literatuur uitgebeeld), toon die resultate ‘n hoë vlak van werknemerverbintenis vir die oproepsentrumverteenwoordigers in hierdie steekproef. Persoonlike hulpbronne soos samehangsin, en werkhulpbronne soos spandoeltreffendheid, het ‘n noemenswaardige verband met verbintenis getoon. ‘n Nie-betekenisvolle verhouding is gevind tussen leierskapdoeltreffendheid en verbintenis. Die implikasies van die uitslae vir die menslike hulpbronnepraktyk in oproepsentrums word ook bespreek.

Thesis (MComm)--Stellenbosch University, 2014. / ENGLISH ABSTRACT: The military is a unique working environment that poses several challenges to soldiers. These include numerous ambiguities, psychological stressors, physical demands and resource challenges. In order for the military to be successful, it is important to employ individuals who will be able to thrive in this environment. The theory of work adjustment proposes correspondence between an individual and his or her work environment. The military needs individuals who will fit well into the organisation and enhance its capabilities. The objective of this study was to explore the possible relationships between emotional intelligence, locus of control, self-efficacy, sense of coherence and work adjustment within a military sample. The data was collected from a sample of 295 members of the South African National Defence Force preparing for an international deployment. The descriptive statistics included 76,6% males and 23,4% females with the majority of respondents (292) from the South African Army (99%), while the other respondents (3) were from the South African Military Health Service (1%). Quantitative research techniques were employed to test the stated hypotheses. Emotional intelligence, locus of control, self-efficacy and sense of coherence were analysed as independent variables and work adjustment as the dependant variable. The findings supported the hypotheses, and relationships between emotional intelligence, locus of control, self-efficacy and sense of coherence were established. Contributions towards theory, literature, practice, labour, policies and military commanders are made. Recommendations for future research are also presented.