The complex and challenging process of construction supply chain management can involve tens of thousands of engineered components, systems, and subsystems, all of which must be designed in a multi-party and collaborative environment, the complexity of which is vastly increased in the case of megaprojects. A comprehensive Advanced Construction Supply Nexus Model (ACSNM) was developed as a computational and process-oriented environment to help project managers deal efficiently and effectively with supply chain issues: fragmentation, resource shortages, design delays, and planning and scheduling deficiencies, all of which result in decreased productivity, cost and time overruns, conflicts, and time-consuming legal disputes. To mitigate the effects of these difficulties, four new prototype systems are created: a front-end planning tool (FEPT), a construction value packaging system (CVPS), an integrated construction materials management (ICMM) system, and an ACSNM database. Because these components are closely interdependent elements of construction supply nexus management, the successfully developed model incorporates cross-functional integration. This research therefore effectively addresses process management, process integration, and document management, features not included in previous implementations of similar models for construction-related applications. This study also introduces new concepts and definitions, such as construction value packages comprised of value units that form the scope of value-added work defined by type, stage in the value chain, and other elements such as drawings and specifications. The application of the new technologies and methods reveals that the ACSNM has the potential to improve the performance and management of the enterprise-wide supply chain. Through opportunities provided by our industry partners, Coreworx Inc. and Aecon Group Inc., the elements of the developed model have been validated with respect to implementation using data from several construction megaprojects. The model is intended to govern current supply nexus processes associated with such megaprojects but may be general enough for eventual application in other construction sectors, such as multi-unit housing and infrastructure.

Submitted by Tatiana Lima (tatianasl@ufba.br) on 2016-07-07T21:50:38Z No. of bitstreams: 1 Coelho, Silvana Márcia Pinheiro Santos.pdf: 1289246 bytes, checksum: 417616fb87867f1db1ab0960828497d6 (MD5) / Approved for entry into archive by Tatiana Lima (tatianasl@ufba.br) on 2016-07-08T18:25:12Z (GMT) No. of bitstreams: 1 Coelho, Silvana Márcia Pinheiro Santos.pdf: 1289246 bytes, checksum: 417616fb87867f1db1ab0960828497d6 (MD5) / Made available in DSpace on 2016-07-08T18:25:12Z (GMT). No. of bitstreams: 1 Coelho, Silvana Márcia Pinheiro Santos.pdf: 1289246 bytes, checksum: 417616fb87867f1db1ab0960828497d6 (MD5) / Este estudo analisa se os indicadores presentes nos contratos da gestão terceirizada de hospitais públicos realizados na Secretaria de Saúde do Estado da Bahia- SESAB favorecem a avaliação e o controle da gestão terceirizada. Parte-se do pressuposto de que os indicadores presentes ainda são elaborados de forma normativa, reforçando a fragilidade e insuficiência de práticas avaliativas sistemáticas no âmbito da administração pública, decorrente da ausência de uma cultura de avaliação do desempenho dos serviços públicos prestados à população. Para a análise pretendida, foi construída uma matriz analítica, propondo dimensões e critérios baseados na literatura que discute aspectos conceituais sobre a avaliação e a terceirização. Assim, a escolha das dimensões e dos critérios foi pautada nas premissas que justificam a utilização da terceirização da gestão pela administração pública. Esta matriz foi encaminhada a especialistas, utilizando-se de uma adaptação do método Delphi, para a avaliação dos indicadores presentes nos contratos de gestão e para sua validação como ferramenta metodológica para avaliar os indicadores dos contratos de terceirização realizados pelo poder público. Apesar de terem sido encontrados indicadores considerados consistentes para avaliar a gestão terceirizada, os resultados apontam para a falta de padronização na apresentação dos indicadores nos contratos, a dificuldade para compreender o que está sendo descrito como indicador, uma quantidade excessiva de indicadores inconsistentes, além de uma ausência de correlação dos indicadores com os objetivos pretendidos. Assim é possível concluir, que a seleção e formulação de indicadores ainda não vêm sendo precedida de escolhas fundamentais a exemplo do foco, dos agentes, do tipo e natureza da avaliação que deve ser realizada pela administração pública, ao transferir a gestão de hospitais públicos para entes privados, confirmando o pressuposto inicial. / This study examines whether the indicators present in the contracts of outsourced management of public hospitals performed at the Secretaria de Saúde do Estado da Bahia- SESAB (Bahia State Department of Health) favor the evaluation and control of outsourced management. It starts from the assumption that the present indicators are also designed in a normative manner, reinforcing the fragility and lack of systematic evaluation practices within the public administration, due to the absence of a performance evaluation culture of public services to the population. For the analysis, an analytical matrix was built, proposing dimensions and criteria based on literature that discusses conceptual aspects of the assessment and outsourcing. Thus, the choice of dimensions and criteria was based on the assumptions that justify the use of outsourcing management by government. This matrix was referred to specialists, using an adaptation of Delphi method for the evaluation of the indicators present in management contracts and its validation as a methodological tool to assess the indicators of outsourcing contracts signed by the government. Although they were found indicators considered consistent to evaluate the outsourced management, the results point to the lack of standardization in the presentation of indicators in contracts, difficulty understanding what is being described as an indicator, an excessive amount of inconsistent indicators, and a lack of correlation of the indicators with the intended objectives. Therefore, it is possible to conclude that the selection and formulation of indicators have not yet been preceded by fundamental choices such as the focus, the agents, the type and nature of the assessment to be carried out by the public administration, to transfer the management of public hospitals for private entities, confirming the initial assumption

Northern bobwhite (hereafter, bobwhite; Colinus virginianus) have experienced long-term declines in population abundance throughout most of their breeding range. In 2004, the United States Department of Agriculture (USDA) authorized mid-contract management (MCM) to restore early successional plant communities in aging Conservation Reserve Program (CRP) fields. I evaluated the effects of 3 MCM regimes, including fall strip disking, fall herbicide spraying (hereafter, spray), and fall herbicide spraying in combination with spring legume interseeding (hereafter, spray-seed) on nearly 650 ha of tall fescue (Schedonorus phoenix [Scop]. Holub; nomenclature follows USDA plants database; see USDA 2010b) CRP in south-central Illinois, USA, during 2005-2008. The objectives of this study were to: 1) evaluate the compositional and structural responses of the vegetation community to MCM, 2) determine the structural vegetation and landscape composition variables that influenced adult bobwhite relative densities and brood presence in CRP, and 3) assess foraging rates and arthropod prey selection of bobwhite chicks relative to MCM. Spray and spray-seed treatments were more effective than disking at reducing tall fescue cover, increasing plant species diversity, and enhancing the structural characteristics of the plant community that are essential for nesting and brood-rearing bobwhite. Spray-seed and disked treatments increased the percentage of bare ground by burying the dead and dying vegetative biomass beneath the soil surface. However, spraying alone left large amounts of litter accumulation on the soil surface that resulted in a delay in the timing of some annual forbs to recolonize. Plant species composition in sprayed and spray-seeded fields changed from a dense, monoculture of tall fescue to a diverse assemblage of perennial grasses, annual forbs, and legumes that provided habitat for nesting and brood-rearing bobwhite. Adult bobwhite and broods responded positively to spray and spray-seed treatments in this study. Adult relative densities (i.e., number of adult bobwhite observed / ha) were higher in sprayed and spray-seeded fields than in disked and controls. The probability of higher relative densities was greater in fields with higher plant species diversity, and percentages of bare ground and legumes. Conversely, relative densities were negatively associated with higher percentages of grass cover. At the landscape scale, relative densities were positively correlated higher percentages of cropland and pastureland within a 250 m buffer of CRP fields. Sprayed and spray-seeded fields were 39.6% more likely to have broods present than control fields. Whereas disked fields were only 10.0% more likely to have broods than controls. Brood presence was positively correlated with higher percentages of bare ground and negatively correlated with higher percentages of grass cover. Human-imprinted bobwhite chicks consumed a higher abundance and biomass of arthropods in sprayed and spray-seeded fields than in disked and controls, although the abundance of arthropods available was generally highest in control and disked fields. This suggests, therefore, that bobwhite chicks foraging rates are not limited by arthropod availability, but rather, by the structure of the vegetative community and the ability of the chicks to access the food resources. Chicks consumed a higher proportion of hymenopterans, isopods, and lepidopterans than expected from nonrandom feeding indicating that they were actively selecting for particular prey. This research has added to the understanding of restoring bobwhite habitat to tall fescue CRP, and could assist USDA-Natural Resource Conservation Service personnel and other land managers in restoring and maintaining marginally diverse grassland ecosystems in CRP fields for nesting and brood-rearing bobwhite.

North American populations of grassland birds have been declining consistently for the past several decades. Grassland birds respond to multiple scales which encompass a spectrum of habitat variables, and the habitat scale of importance may depend on the response of interest. For practitioners, having knowledge of the effect of scale is useful because conservation efforts can be focused at the most appropriate scale. However, previous multi-scale studies of grassland birds and other taxa have rarely incorporated on-the-ground habitat management while simultaneously investigating site-specific species turnover dynamics (Chapter 1) and daily nest survival (Chapter 2). Also, habitat management-related studies often suffer when not accounting for inherent variation between fields, field landscapes, and study year; thus, to disentangle specific effects of management, it is important to account for this variation by using these factors as random effects within mixed-effects models (Chapter 3). Understanding multi-scale habitat relationships affecting site turnover, also known as dynamic occupancy, and daily nest survival rate (nest survival or DSR), as well as how multiple avian responses vary with grassland management would further benefit conservation decision making for focal species. I investigated dynamic occupancy and nest survival of both obligate and facultative grassland species relative to multi-scale habitat factors on private lands (Conservation Reserve Program) in northwest Illinois during 2011-2014. I also conducted a separate analysis focusing on how multiple avian responses, ranging from species presence/absence (P/A) to species-specific nest survival, are influenced by non-fire grassland management treatments. For dynamic occupancy, a combination of ≥2 scales always outperformed single-scale models for all species. Three of 7 species responded to either cumulative habitat management (proportion of field managed over the study period) or yearly management (33% of field managed before a particular breeding season) regardless of dominant grass type. Of the 48 covariates appearing in top models across species for both dynamic and single-season occupancy, microhabitat covariates (42%) were represented most often, followed by patch-scale (33%) and landscape-scale (25%) factors. Covariates with the most consistent effects and the greatest frequencies appearing in competitive (∆AIC ≤ 4) dynamic and single-season occupancy models included landscape forest cover (n = 10), surrounding patch grassland cover (n = 7), and field size (n = 6). In general, increasing levels of forest cover adjoining fields had consistently negative effects on occupancy, colonization, and persistence across species, while grassland surrounding fields and field size had positive effects on these responses. Microhabitat covariates better explained colonization and extinction across the focal species. Of the 22 habitat covariates in top colonization and extinction models, microhabitat variables were represented 50% of the time, compared to 32% and 18% representation for patch-scale and landscape-scale covariates, respectively. I recommend that wildlife biologists utilize habitat management techniques to ensure grassland birds have different successional stages within their range of preferences. My results suggest that grassland disturbance, while influencing turnover dynamics of different species, may be less influential within smaller fields and landscapes dominated by forest cover. I analyzed the daily nest survival rate for 2 species (red-winged blackbirds and dickcissels) and 2 groups of nesting communities (ground and above-ground nesters). Temporal variables such as Julian date and stage of nest were significant predictors of nest survival for red-wings (50.58 ∆AICc = best temporal model) and dickcissels (2.28 ∆AICc = best temporal model) in addition to habitat covariates. In 3 of 4 analyses ≥2 habitat scales were better predictors of nest survival over one scale. For ground nesters the patch scale was be best predictor of nest survival. However, the best model for ground nesters did not have overwhelming support compared to the random model (1.43 ∆AICc). The ground-nesting community appeared to suffer decreased nest survival with increasing proportion of surrounding grassland. The blackbird top model included nest- and landscape-scale covariates, and top models for dickcissels and the above-ground nesting community included the nest- and patch-scale covariates. Blackbirds had a significant increase in nest survival when nests were placed in areas with higher vegetation density and height (greater visual obstruction). Comparatively, the predictive ability of habitat covariates was not as strong for the other 3 analyses; however, notable patterns include dickcissel nest survival decreasing with increasing nest distance to edge and above-ground nests had increased nest survival with increasing patch perimeter-area-ratio. My results suggest different species are responding to different scales, but finer-scale habitat covariates generally help predict nest survival over course-scale habitat features, such as landscape covariates. Songbird nest survival maybe more influenced by fine-scale habitat characteristics such as nesting cover and field vegetation complexity and density, which can deter nest predators and reduce their search efficiency. In a way, this is positive news for practitioners working in grasslands patches located in less than ideal patch or landscape configurations, suggesting more effort could be focused on improving conditions for colonization and persistence of focal species (Chapter 1). By focusing management on dynamic occupancy responses, increasing potential nesting habitat and territory quality for focal species will likely follow. When investigating multiple avian responses to management, within a consistent mixed-effect modeling framework, it appeared that avian survey related responses were best supported, having consistently larger ∆AICc values for top models, when compared to nesting-related data. One explanation of this relative difference could be attributed sample size difference between analyses. Focusing on the effects of management, this analysis accounted for inherent variation across fields, year, and potentially field landscape, as random effects within all models. As suggested from Chapter 2, and despite a large sample of nests, explanation of DSR across all species and focal species showed little improvement with management covariates. Brome fields cumulatively managed with spray or spray/seed treatments (Chapter 1) appeared to respond most and likely explained general positive effects for red-winged blackbird and dickcissel abundance; however, this was at a cost to species abundance for bobolink (Dolichonyx oryzivorus), Henslow’s sparrow (Ammodramus henslowii), eastern meadowlark (Sturnella magna), field sparrow (Spizella pusilla), and northern bobwhites (Colinus virginianus), due to the release of tall forbs within the seed bank after spraying brome dominated fields. Dramatic vegetation responses in sprayed brome fields likely led to an overall decrease in obligate-grassland bird richness and conservation value on brome field types that were cumulatively management over the course of the study. These results suggest the importance of non-native brome CRP fields for certain grassland-obligate bird species, while also revealing the apparent decoupling of nest survival and other avian responses measured commonly. I suggest managers and researchers pay closer attention to variables affecting nesting abundance/density in grassland systems when possible and recognize the potential importance of non-native grasses for grassland-obligate birds in some regions.

Dentre as melhores práticas de gerenciamento de projetos, que envolvem áreas de conhecimento como escopo, prazo, custos, qualidade, comunicação, recursos humanos, aquisições, segurança, meio ambiente e a integração destas disciplinas e seus processos, a gestão de riscos é uma das áreas de relevância e que tem sido estudada, detalhada e aplicada nas organizações. Porém o tema da gestão de riscos com o foco nas aquisições de bens e serviços em projetos de bens de capital embora contribua para o atendimento dos objetivos dos projetos não é comumente encontrado na literatura técnica em gerenciamento de projetos. Este trabalho analisa especificamente a gestão dos riscos operacionais do processo de aquisição de bens e serviços para a implantação de projetos de bens de capital, compreendidos desde o processo de planejamento da aquisição até o encerramento do contrato. Através de uma revisão conceitual e da aplicação de estudos de casos em três empresas de relevância no cenário de negócios e de projetos no nível nacional e internacional foi possível validar a importância do tema no contexto de projetos de bens de capital, bem como compreender como as empresas pesquisadas estão estruturadas para o gerenciamento de riscos, relacionar categorias típicas de riscos para a aquisição de bens e serviços nestes projetos, verificar a aderência aos conceitos teóricos e identificar algumas práticas consolidadas e não consolidadas sobre o assunto baseado na análise de dados e lições aprendidas das empresas pesquisadas. / Considering all project management best practices, who involve process groups as scope, time, costs, quality, communication, human resources, procurement, safety, environment and the integration of all of them and its processes, the risk management is one of the relevant areas who has been studied, detailed and applied in some organizations. However the risk management focus on procurement and contracts even contributing with the success of the projects objectives it is not a common subject found at project management technical literature. This research focus specifically at the capital project risk management for the procurement of goods and contracts, from the procurement and contract planning phase till the contract close out. The research was conducted through a conceptual review and the application of case studies in three relevant organizations regarding their business and projects from the Brazilian and international scenarios. As a result it was possible to validate the importance of the procurement and contracts risk management for the capital projects, as well to understand how the studied organizations are structured to deal with the risk management, to list the typical risk categories, to verify the conceptual adherence and finally to identify the consolidated and non consolidated practices based on the data analysis from the studied organizations.

A década de 90 foi marcada em muitos países ao redor do globo por profundas transformações na administração pública com base na New Public Management, que buscaram aumentar a eficiência dos serviços prestados e racionalizar o gasto público, através da introdução de novos instrumentos de gestão no Estado e a aproximação da iniciativa privada. Processo este que ocorreu no Brasil guiado pelo Plano Diretor de Reforma do Aparelho do Estado. Na área da saúde este processo ocorreu principalmente nos hospitais, devido aos altos custos envolvidos nestas instituições que integram os sistemas de saúde. Um dos instrumentos introduzidos foi a publicização da gestão de serviços públicos por entidades sem finalidades lucrativas, pela contratualização de resultados, sendo São Paulo o estado onde mais se utiliza este modelo no país. Neste contexto, o presente trabalho tem como objetivo fazer uma análise da eficiência operacional dos hospitais públicos de grande porte que atuam no atendimento de alta complexidade no Estado de São Paulo, geridos pela administração direta e por organizações sociais via contrato de gestão, através da análise dos dados dos hospitais disponíveis nos portais da transparência utilizando o DEA e do conteúdo dos contratos de gestão firmados entre o poder público e as entidades gestoras pelo software IRAMUTEQ. Os resultados indicam que os hospitais geridos por organizações sociais apresentavam nível de eficiência operacional maior se comparados aos geridos pelo próprio estado. Entre os fatores encontrados citamos: a distinção no porte destas instituições, no volume dos recursos financeiros, na maior quantidade de atividades na alta complexidade, e o conteúdo dos contratos firmados, que apresentam metas e indicadores de qualidade para a avaliação dos serviços prestados / The 1990s were marked in many countries around the globe by deep transformations in public administration based on New Public Management, which sought to increase the efficiency of services provided and rationalize public spending through the introduction of new management tools in the State and the approximation of private initiative. This process occurred in Brazil guided by the Master Plan of Reform of the State Apparatus. In the area of health this process occurred mainly in hospitals, due to the high costs involved in these institutions that integrate health systems. One of the instruments introduced was the publicizing of the management of public services by non-profit-making entities, through the contracting of results, with São Paulo being the state where this model is most used in the country. In this context, the objective of this study is to analyze the operational efficiency of large public hospitals that operate in high complexity care in the State of São Paulo, managed by the direct administration and by social organizations through a management contract, through analysis of the data of the hospitals available in the transparency portals using the DEA and the content of the management contracts entered into between the public authority and the managing entities by the IRAMUTEQ software. The results indicate that hospitals managed by social organizations had a higher level of operational efficiency than those managed by the state itself. Among the factors we have mentioned are: the distinction in the size of these institutions, the volume of financial resources, the greater number of activities in the high complexity, and the content of the contracts signed, which present goals and quality indicators for the evaluation of services rendered

Stockholm’s hotel market has been performing well the past 15 years, but the Covid-19 pandemic has shattered years of growth. The aim of this report has been to evaluate a purely turnover-based rent model that can increase flexibility for the hotel owners during economic crisis, while possibly increasing the value of the property and returns during good economic times. An interview study with 10 subjects representing hotel real estate companies, hotel owners and property appraisers has been conducted. A quantitative study using historical data was performed to see how the value of the property changed depending on what type of rent was used. Contract management theory has been used to evaluate aspects throughout the report. The results proved that a purely turnoverbased rent can increase the value of the property during good economic market conditions and increase the returns to the real estate owner. Furthermore, the results showed that this type of contract can help hotel operators to cope with rent payments during periods of severely decreased revenue. However, this type of contract comes with a large increase of volatility of the returns and can have large decreases in property values during pandemics and other economic hardships. Finally, a revenue-based contract was found to have a negative impact on the real estate companies’ ability to finance new hotel projects. / Stockholms hotellmarknad har presterat bra under de senaste 15 åren. Covid-19 pandemin har förstört år av tillväxt och många hotell kämpar för att kunna betala sina hyror. Syftet med denna rapport har varit att utvärdera en rent omsättningsbaserad hyresmodell som kan öka hotellägarnas flexibilitet under den ekonomiska krisen, samtidigt som den skulle kunna öka värdet och avkastningen under goda ekonomiska tider för fastighetsägaren. En kvalitativ intervjustudie med tio deltagare som representerar fastighetsbolag, hotellägare och fastighetsvärderare har genomförts. En kvantitativ studie baserad på historisk data utfördes för att se hur värdet på fastighetens värde förändrades beroende på vilken typ av hyresavtal som användes. Avtalsuppföljningsteori (contract management) har använts för att utvärdera olika aspekter genom hela rapporten. Resultaten visade att en rent omsättningsbaserad hyra kan öka fastighetens värde under goda ekonomiska marknadsförhållanden och öka investeringens avkastning till fastighetsägaren. Dessutom visade resultaten att denna typ av kontrakt kan hjälpa hotelloperatörer att klara hyresbetalningar under perioder med kraftigt minskade intäkter. Fördelarna med denna typ av kontrakt är dock inte utan problem. En rent omsättningsbaserad hyra kommer med en stor ökning av avkastningens volatilitet och kan få kraftiga minskningar av fastighetsvärdet under pandemier och andra ekonomiska svårigheter. Slutligen visar studien att ett omsättningsbaserat kontrakt ha en negativ inverkan på fastighetsbolagens förmåga att finansiera nya hotellprojekt.

Esta pesquisa tem como objetivo identificar os eventos, e suas respectivas variáveis, ligados ao processo de gestão de jogadores de futebol, de maneira que os gestores dos clubes possam avaliar e mensurar suas decisões. Para tanto, a investigação norteou-se pela seguinte questão de pesquisa: se o jogador de futebol é um ativo para o clube, então quais são as decisões(eventos) ligadas ao processo de gestão deste ativo e os seus impactos econômicos no resultado do clube? Dentre as estratégias de pesquisa utilizadas, destaca-se o método de estudo de caso, o qual foi imprescindível na investigação e no diagnóstico das variáveis de cada evento. A pesquisa constatou que os gestores têm consciência dos eventos, mas o clube não disponibiliza um sistema de avaliação para esses eventos. Deste modo, este trabalho propõe uma metodologia que permite aos gestores avaliarem a viabilidade econômica de suas decisões. Diante das evidências do estudo de caso e com base nos eventos estudados, estruturou-se uma solução para avaliação das decisões e mensuração do impacto econômico dessas decisões (comprar, vender, emprestar, renegociar, formar e permutar), proporcionando, assim, ao gestor parâmetros para o planejamento, avaliação e controle das transações relacionadas ao jogador de futebol. A proposta apresentada objetiva disponibilizar ferramentas que, de forma estratégica, contribuam para o desenvolvimento das relações financeiras, econômicas e sociais do clube. / The aim of the research is to identify the events, and their respective variables, related to the management process of soccer players, so that the club managers may evaluate and measure theirs decisions. For such purpose, the investigation was guided by the following research question: if the soccer player is an asset for the club, which are the decisions (events) related to the management of this asset and their economic impacts on the club results? Amongst the research strategies used, the method of case study is highlighted, which was indispensable to the investigation and diagnosis of the variables of each event. The research has evidenced that the managers are aware of the events, but an evaluation system of such events is not available at the club. Therefore, this paper proposes a methodology that allows the managers to evaluate the economic viability of their decisions. With the evidence found in the case study and based on the events studied, a solution was structured for the evaluation of the decisions and measurement of the economic impact of these decisions (to buy, to sell, to loan, to renegotiate, to form and to exchange), thus providing the manager with the parameters for the planning, evaluation and control of the transactions related to the soccer player. The aim of the proposal presented is to provide tools that contribute, in a strategic way, for the development of the financial, economic and social relations of the club.

Este trabalho busca entender o processo de implementação de sistema integrado para gestão de contratos de obras de edificações em empresas de construção civil e tem como objetivo apresentar os motivos para a implementação, bem como a aplicação das práticas de gestão no mesmo, tomando-se como base o EBS Ebusiness suite, que representa essa classe de sistemas. Tendo em vista que os sistemas integrados possuem conceitos de gestão de projetos embutidos, também são definidas e diagnosticadas as práticas para gestão de contratos e apresentados os níveis de gestão e os principais macroprocessos de empresas construtoras, já que o sistema integrado deverá permear entre eles. Para a elaboração do trabalho foram realizadas revisão bibliográfica, entrevistas com profissionais da área de planejamento e controle e da área de implementação de sistemas, estudos empíricos e exploratórios acerca do processo de implementação de sistemas, além de três estudos de caso em empresas construtoras que fizeram a implementação do sistema (EBS) recentemente. Como resultado principal deste estudo são identificados os aspectos do processo de implementação, a estratégia das construtoras e os critérios estabelecidos, sendo propostas diretrizes que poderão contribuir para a implementação de sistemas de gestão em outras empresas construtoras. / The present work seeks to understand the process of implementation of integrated system for building contracts management in construction companies and intends to show the motivations to implement an integrated system and the application of management practices as well taking as basis EBS E-Business Suite, representing the system class. Considering those integrated system have embedded management of projects concepts, the practices for contracts management are identified and the levels of management presented along with the key macro processes of construction companies since the integrated system should infuse among them. To elaborate this work literature review, interviews with professionals in planning and control area and implementation system, empirical and exploratory studies of the process of system implementation are performed, plus three case studies in construction companies that recently decided to implement the system (EBS). As result of this work aspects of the implementation process, the strategy and criteria established by the construction companies are identified, proposing guidelines that could contribute to the implementation of management system in other construction companies.

Este trabalho busca entender o processo de implementação de sistema integrado para gestão de contratos de obras de edificações em empresas de construção civil e tem como objetivo apresentar os motivos para a implementação, bem como a aplicação das práticas de gestão no mesmo, tomando-se como base o EBS Ebusiness suite, que representa essa classe de sistemas. Tendo em vista que os sistemas integrados possuem conceitos de gestão de projetos embutidos, também são definidas e diagnosticadas as práticas para gestão de contratos e apresentados os níveis de gestão e os principais macroprocessos de empresas construtoras, já que o sistema integrado deverá permear entre eles. Para a elaboração do trabalho foram realizadas revisão bibliográfica, entrevistas com profissionais da área de planejamento e controle e da área de implementação de sistemas, estudos empíricos e exploratórios acerca do processo de implementação de sistemas, além de três estudos de caso em empresas construtoras que fizeram a implementação do sistema (EBS) recentemente. Como resultado principal deste estudo são identificados os aspectos do processo de implementação, a estratégia das construtoras e os critérios estabelecidos, sendo propostas diretrizes que poderão contribuir para a implementação de sistemas de gestão em outras empresas construtoras. / The present work seeks to understand the process of implementation of integrated system for building contracts management in construction companies and intends to show the motivations to implement an integrated system and the application of management practices as well taking as basis EBS E-Business Suite, representing the system class. Considering those integrated system have embedded management of projects concepts, the practices for contracts management are identified and the levels of management presented along with the key macro processes of construction companies since the integrated system should infuse among them. To elaborate this work literature review, interviews with professionals in planning and control area and implementation system, empirical and exploratory studies of the process of system implementation are performed, plus three case studies in construction companies that recently decided to implement the system (EBS). As result of this work aspects of the implementation process, the strategy and criteria established by the construction companies are identified, proposing guidelines that could contribute to the implementation of management system in other construction companies.