The world is facing an unprecedented global environmental disaster. CO2 is currently the largest contributor to global warming and a large part of global emissions come from the automotive industry. The Paris agreement as well as policies and governmental decisions are forcing car manufacturers to transition from internal combustion engines to electric motors. This has led to difficulties for organizations throughout the value chain whose products or services become obsolete. The purpose of this thesis is to examine how a small company called Loccioni managed to use their competencies to grow during this radical industrial transformation. To answer the research question, data was collected using semi structured interviews as well as a period of ethnography.  Results from this case study show that the values and mental models of Enrico and Graziella Loccioni developed over time into a dominant logic which they constantly adapted to changes in the external environment. By following their dominant logic, the company developed their core competencies. Focusing on having strategically similar businesses allowed them to use their competencies transversally throughout different business areas. By realizing what competencies they had, they could move swiftly from working with internal combustion engines to electric motors. Loccioni has also worked hard to develop their customer relationships, which allowed them to work with the same customers in different business areas. Having high trust with their customers also allowed them to work with open innovation and co-create with customers who had cutting edge knowledge in different parts of the e-Mobility business area. This enabled Loccioni to quickly develop their competencies in relatively unknown areas.

An essential blend between competencies, personality and skill is sought after for successful branch managers in today’s banking world in order to achieve a high level of quality, on-time delivery, as well as customer and employee satisfaction and loyalty. In this study the predictive relationship between competencies (as a portrayal of personality and abilities) and work performance was investigated among the branch managers. The scores on the essential Universal Competency Framework competencies, the Person- Job Match and performance data for three years were used to conduct correlation and regression analyses. The study was conducted among 95 branch managers at a banking institution in South Africa. A theoretical relationship was determined, and this was supported by the significant relationship that was evident between the identified essential competencies of the branch managers and their work performance. The regression model summary indicated significance when using all essential competencies combined against the overall criterion score. / Industrial & Organisational Psychology / M.A. (Industrial and Organisational Psychology)

Because small- and medium-sized enterprises contribute as much as 70% of the world's pollution, small-business leaders need to develop and implement strategic approaches to sustainable development. Global sustainable development spending may reach $5 trillion by 2030. Guided by leadership competency theory, this qualitative multiple case study explored the core competencies of 5 independent small business leaders who had successfully implemented environmentally sustainable initiatives in their manufacturing firms in eastern Nebraska. Interviews and company planning documents including strategic business plans were gathered, coded, and cross-case analyzed, and member checking was periodically conducted to strengthen the trustworthiness of interpretations. Thematic analysis identified 6 themes: industry knowledge, decision making, strategy and planning, environmental sustainability knowledge, communication and interpersonal skills, and passion and commitment. The implications for positive social change include the potential for enabling small to medium business leaders to develop environmentally sustainable strategies that could contribute to an increased focus on environmentally sustainable actions leading to reduced pollution and more socially responsible communities.

Global information technology (IT) project management organizations can create more value in their operations by presenting the core competencies possessed by global IT project managers (PMs) who are successful in their respective projects. The purpose of this multiple case study was to explore the core competencies and business strategies that IT PMs use to meet global IT project deadlines and budgets. This study involved 5 IT PMs from the Pacific Northwest (United States and Canada) who increased the quality of outsourced IT projects from 4 different companies. The data collection method included in-person semistructured interviews of participants and review of existing company data. Thematic analysis of data included the use of member checking to ensure that the results of this study accurately reflected the experiences of the participants. The conceptual framework that guided the research was organizational learning theory. Two major themes were uncovered during data analysis; the first was global IT project management barriers and reasons for failure, and the second was competencies and strategies for successful global IT project management. Additionally, 4 subthemes were identified: lack of communication and quality, issues with culture and time, mindful of cost and coordination, and cultural awareness and communication. This study shows how successful IT projects benefit organizations and society with better products and services at lower costs. The findings may assist IT PMs in applying core competencies and business strategies to manage global IT projects to meet project deadlines and proposed budgets, which may, in turn, help companies contribute to corporate social responsibility efforts through improvements in ethical standards and international norms.

本研究個案，乃處於電腦週邊產業環境巨變影響，持續成長失去動力，以及個案公司幾年前策略錯誤使成長停滯，陷入營運瓶頸，而個案公司在此環境前提下，如何運用豐富的資源要素，整合公司組織、能力、流程、資源以品牌及代工分進合擊，並在原個案公司獲利模式的組織架構下，研擬出七字訣的創新模式之成長策略，顧、能、組、流、通、資、利。 依環境條件目標前提下，資源發展應需要有創新模式： 1.對顧客的價值︰ 品牌經營(OBM)以顧客需求為價值流程的主軸及起始，結合客戶市場訊 息，規劃做法以Push及Pull雙向意見提供品牌產品滿足通路需求，以鞏 固市佔率，隨時掌握市場訊息以動態調整市場策略。 代工業務(OEM)，整合品牌及代工研發及產品資源，探索顧客需求承接委 託代工訂單，提供滿足客戶的價值主張。 2.自我核心能力︰ 檢視企業內部原已具備的核心能力，擴大發展相近產品線，使原有核心 能力藉由內部發展深耕技術，有利於個案公司持續成長。如未具備的核 心能力則以策略合作或合資方式取得，使核心技術由點的深耕形成面的 廣度擴大，才能在技術上居市場領先地位。 3.企業組織結構︰ 配合環境、條件、目標前提下，滿足客戶需求建構的企業組織。 4.企業核心流程︰ 強化原有自有品牌OBM核心流程，高度關聯性產品自行建構，委託代工 則以客戶及技術層面為策略成長方向。 5.通路調整管理︰ 品牌通路管理強化經銷商的關係服務並設立產品經理管理及回饋當地營 運訊息，委託代工則以建立客戶關係管理，以服務客戶需求為首要。 6.關鍵資源種類︰ 善用公司有形無形資源並擬定成熟及專業產品策略，採取散彈及集中策略 以提昇市佔率鞏固現有客戶，以符合快速成長目標。 7.獲利公式組合︰ 區分品牌及委託代工二種獲利模式，品牌以創新開發新產品以鞏固現有客 戶並有效管理確保利潤，委託代工則以生產品質、成本管控、建立客戶關 係管理，以人工效率為主要獲利來源。 關鍵字：品牌經營，核心能力，企業核心流程。 / This case study is in that computer peripherals industry is subjected to huge environmental changes to lose growth momentum, and the case company a few years ago of tactical errors, economic stagnation, into operational bottlenecks, and the case company in this environment under the premise of how to use the rich resources of elements, integration organization of the company, capacity, processes, resources, brand and OEM coordinated attack, and the organizational structure of the company's revenue model of the original case, to develop the seven innovative model of growth strategy: customer, core value, organization, process, channel, critical resource, profit formula. According to the target under the premise of environmental conditions, resource development should be the need for innovative models: 1.Value to the customer: Brand management (OBM) to customer demand for the spindle and the start of the value process, combined with market information, planning practice to provide two-way views of brand products to meet the pathway needs to consolidate market share, and keep abreast of market information to dynamically adjust the marketing strategy. OEM business, the integration of brand, ODM and product resources to explore customer needs to undertake commissioned OEM orders to meet customer value proposition. 2.Core competencies: View within the enterprise already have the core competencies to expand the development of similar product lines, so that the original core competencies through internal development of roots in technology, and is conducive to the case company continues to grow. If not have core competencies while strategic partnerships or joint ventures to acquire, the formation of the breadth of the surface to expand the core technology from the point of deep plowing, to be technically the market leader. 3.Organizational structure of enterprises: With the environment, conditions, and target under the premise of the construction business organizations to meet customer needs. 4.Core processes: OBM core processes to strengthen the existing own-brand products of high correlation self-constructed, commissioned a foundry while customer and technical aspects for the strategic direction of growth. 5.Product channel adjustment: Brand channel management to strengthen dealer relationships and the establishment of the management of the product manager and returned to the local operating messages, commissioned by the foundry while building customer relationship management, customer service needs paramount. 6.Types of critical resources: Use of tangible and intangible resources and the development of a mature and professional product strategy, decentralized and centralized strategy to enhance market share to consolidate existing customers to meet the rapid growth objectives. 7.Portfolio of profit formula: Distinguish between two kinds of the brand and contract manufacturing revenue model, the brand consolidate existing customers and effectively manage the development of innovative new products to ensure profits, commissioned by the foundry are produced quality, cost control, customer relationship management and labor efficiency as the main received profit source. Keywords: brand management, core competencies, core processes.

Orientador: Messias Borges Silva / Banca: Rubens Alves Dias / Banca: Regina Elaine Santos Cabette / Banca: Marco Antonio Carvalho Pereira / Banca: Cleginaldo Pereira de Carvalho / Resumo: O objetivo deste trabalho consiste na aplicação de um processo de avaliação continuada por métodos avaliativos individuais e coletivas analisando o desenvolvimento das competências de um engenheiro de produção aplicado a um projeto interdisciplinar do curso de graduação. Parte destes métodos utilizavam uma escala de proficiência para avaliar o nível de evolução que o aluno desenvolvia em determinada competência, seja por autoavaliação, seja executada pelo professor. O processo continha métodos para avaliar conhecimentos de maneira prévia e final além das habilidades e atitudes, analisando as expectativas e percepções dos alunos no desenvolvimento do projeto interdisciplinar. Para validar tais instrumentos avaliativos, foi utilizado a ANOVA de modo a identificar se as disciplinas e as competências deveriam compor o projeto proposto aos alunos / Abstract: The objective of this work is the application of a process of continuous evaluation by individual and collective evaluation methods analyzing the development of the skills of a production engineer applied to an interdisciplinary project of the undergraduate course. Part of these methods used a proficiency scale to assess the level of evolution that the student developed in a given competency, either by self-assessment or by the teacher. The process contained methods for assessing prior and final knowledge beyond skills and attitudes, analyzing students' expectations and perceptions in the development of the interdisciplinary project. To validate such evaluation instruments, ANOVA was used in order to identify if the disciplines and competences should be part of the proposed project to the students / Doutor

An essential blend between competencies, personality and skill is sought after for successful branch managers in today’s banking world in order to achieve a high level of quality, on-time delivery, as well as customer and employee satisfaction and loyalty. In this study the predictive relationship between competencies (as a portrayal of personality and abilities) and work performance was investigated among the branch managers. The scores on the essential Universal Competency Framework competencies, the Person- Job Match and performance data for three years were used to conduct correlation and regression analyses. The study was conducted among 95 branch managers at a banking institution in South Africa. A theoretical relationship was determined, and this was supported by the significant relationship that was evident between the identified essential competencies of the branch managers and their work performance. The regression model summary indicated significance when using all essential competencies combined against the overall criterion score. / Industrial and Organisational Psychology / M.A. (Industrial and Organisational Psychology)

A Visão Baseada em Recursos, fundamentada na teoria econômica, é uma abordagem dentro da Administração Estratégica que caracteriza uma empresa como um composto de recursos e capacidades que a distingue das demais concorrentes. Os recursos e as capacidades, quando são desenvolvidos e controlados por uma organização, são fontes essenciais na conquista da vantagem competitiva com retornos superiores, que possibilitam investir no empreendimento e ampliar os negócios. Por isso, este trabalho tem como objetivo avaliar os recursos e as competências estratégicas de uma empresa familiar centenária que a mantiveram competitiva e permitiram a sua longevidade. A ambiência de estudo desta dissertação é o segmento varejista, tipicamente caracterizado pela venda de tecidos, confecções e calçados, instalado no centro da cidade de Caxias do Sul – RS. E o caso de estudo é a centenária Casa Magnabosco, fundada em 1915, a organização familiar, do ramo do varejo, mais antiga da cidade em funcionamento. Para levantamento das informações foi efetuada uma pesquisa, de natureza aplicada, com abordagem qualitativa, objetivo exploratório e descritivo, que utiliza como estratégia de pesquisa, o estudo de caso único. A coleta de dados se utilizou de entrevistas estruturadas, semiestruturadas e narrativas com gestores, funcionários e clientes, ademais da observação direta no ambiente investigado e da análise documental. Foram realizadas 37 entrevistas semiestruturadas, três entrevistas narrativas e foram respondidos 28 questionários estruturados. A partir dos resultados, foi preenchida a matriz de recursos e competências, a qual serviu também de ferramenta para a coleta de dados junto aos gestores. E, posteriormente, foram extraídas as informações referentes ao valor e à importância dos recursos e competências disponíveis, assim como sua sustentabilidade e, por fim, foi efetuada a análise com a utilização da Abordagem VRIO. Para a análise de dados, foi proposta a análise de conteúdo com o auxílio do software Nvivo® 11 Pro. Os resultados obtidos apontam que os recursos e as competências da Casa Magnabosco, considerados vantagens competitivas sustentáveis na Abordagem VRIO, tais como localização, reputação e imagem, relacionamentos e cultura organizacional, têm o potencial de criar valor econômico para a organização, pois a mantém no mercado há 102 anos. O destaque do estudo recai sobre a cultura organizacional, encontrada nas competências organizacionais, alicerçada nas formas de gerir do fundador e repassadas às demais gerações. Ficou evidente que a cultura da família, baseada em valores como: honestidade, confiança e a “familiaridade”, repassados às gerações, funcionários e clientes, são elementos de conexão entre seus membros, a razão do sucesso, do comprometimento e da longevidade desta organização. / Submitted by Ana Guimarães Pereira (agpereir@ucs.br) on 2017-09-19T17:59:19Z No. of bitstreams: 1 Dissertacao Juliana Furlan.pdf: 1503411 bytes, checksum: 1b8a3ca32951e548906f3491b9aa57cf (MD5) / Made available in DSpace on 2017-09-19T17:59:19Z (GMT). No. of bitstreams: 1 Dissertacao Juliana Furlan.pdf: 1503411 bytes, checksum: 1b8a3ca32951e548906f3491b9aa57cf (MD5) Previous issue date: 2017-09-19 / Resource-based view, based on the economic theory, is an approach inside the Strategic Management that characterizes a company as a compound of resources and capabilities that sets it apart from other competitors. The resources and capabilities, when developed and controlled by an organization, are essential sources of competitive advantage with superior returns that make it possible to invest in the enterprise and expand the business. Therefore, this study aims to evaluate the resources and strategic competencies of a centennial family business that have kept it competitive allowing its longevity. The field of study of this master thesis is the retail sector, typically characterized by the sale of fabrics, clothing and footware, established in Caxias do Sul, RS, Brazil. And the case study is the centennial Casa Magnabosco, founded in 1915, a family business in the retail segment, the oldest in town, in operation. To gather the information, a research was carried out, of an applied nature, with a qualitative approach, exploratory and descriptive objective resorting to a single case study as a research strategy. Data collection was based on structured, semi-structured and narrative interviews with managers, employees and customers, as well as direct observation of the investigated environment and documental analysis. A total of 37 semi-structured interviews and three narrative interviews were conducted, and 28 structured questionnaires were answered. Based on results obtained, the resource and competencies matrix was filled out, which was also used as a tool for data collection from the managers. Subsequently, the information about the value and importance of the available resources and competencies, as well as their sustainability, were extracted, and, finally, the analysis using the VRIO approach was carried out. For data analysis, content analysis was used with the support of Nvivo® 11 Pro software. The obtained results indicate that the resources and competencies of Casa Magnabosco, considered as sustainable competitive advantages in the VRIO approach, such as location, reputation and image, relationships and organizational culture, have the potential to create economic value for the organization, once it is in the market for 102 years. The study highlights the organizational culture, found in organizational competencies, based on the founder’s management style and passed on to the subsequent generations. It was evident that family culture, based on values such as honesty, trust and “familiarity” passed on to generations, employees and customers, are connection elements, the reason for success, commitment and the longevity of the company.

A Visão Baseada em Recursos, fundamentada na teoria econômica, é uma abordagem dentro da Administração Estratégica que caracteriza uma empresa como um composto de recursos e capacidades que a distingue das demais concorrentes. Os recursos e as capacidades, quando são desenvolvidos e controlados por uma organização, são fontes essenciais na conquista da vantagem competitiva com retornos superiores, que possibilitam investir no empreendimento e ampliar os negócios. Por isso, este trabalho tem como objetivo avaliar os recursos e as competências estratégicas de uma empresa familiar centenária que a mantiveram competitiva e permitiram a sua longevidade. A ambiência de estudo desta dissertação é o segmento varejista, tipicamente caracterizado pela venda de tecidos, confecções e calçados, instalado no centro da cidade de Caxias do Sul – RS. E o caso de estudo é a centenária Casa Magnabosco, fundada em 1915, a organização familiar, do ramo do varejo, mais antiga da cidade em funcionamento. Para levantamento das informações foi efetuada uma pesquisa, de natureza aplicada, com abordagem qualitativa, objetivo exploratório e descritivo, que utiliza como estratégia de pesquisa, o estudo de caso único. A coleta de dados se utilizou de entrevistas estruturadas, semiestruturadas e narrativas com gestores, funcionários e clientes, ademais da observação direta no ambiente investigado e da análise documental. Foram realizadas 37 entrevistas semiestruturadas, três entrevistas narrativas e foram respondidos 28 questionários estruturados. A partir dos resultados, foi preenchida a matriz de recursos e competências, a qual serviu também de ferramenta para a coleta de dados junto aos gestores. E, posteriormente, foram extraídas as informações referentes ao valor e à importância dos recursos e competências disponíveis, assim como sua sustentabilidade e, por fim, foi efetuada a análise com a utilização da Abordagem VRIO. Para a análise de dados, foi proposta a análise de conteúdo com o auxílio do software Nvivo® 11 Pro. Os resultados obtidos apontam que os recursos e as competências da Casa Magnabosco, considerados vantagens competitivas sustentáveis na Abordagem VRIO, tais como localização, reputação e imagem, relacionamentos e cultura organizacional, têm o potencial de criar valor econômico para a organização, pois a mantém no mercado há 102 anos. O destaque do estudo recai sobre a cultura organizacional, encontrada nas competências organizacionais, alicerçada nas formas de gerir do fundador e repassadas às demais gerações. Ficou evidente que a cultura da família, baseada em valores como: honestidade, confiança e a “familiaridade”, repassados às gerações, funcionários e clientes, são elementos de conexão entre seus membros, a razão do sucesso, do comprometimento e da longevidade desta organização. / Resource-based view, based on the economic theory, is an approach inside the Strategic Management that characterizes a company as a compound of resources and capabilities that sets it apart from other competitors. The resources and capabilities, when developed and controlled by an organization, are essential sources of competitive advantage with superior returns that make it possible to invest in the enterprise and expand the business. Therefore, this study aims to evaluate the resources and strategic competencies of a centennial family business that have kept it competitive allowing its longevity. The field of study of this master thesis is the retail sector, typically characterized by the sale of fabrics, clothing and footware, established in Caxias do Sul, RS, Brazil. And the case study is the centennial Casa Magnabosco, founded in 1915, a family business in the retail segment, the oldest in town, in operation. To gather the information, a research was carried out, of an applied nature, with a qualitative approach, exploratory and descriptive objective resorting to a single case study as a research strategy. Data collection was based on structured, semi-structured and narrative interviews with managers, employees and customers, as well as direct observation of the investigated environment and documental analysis. A total of 37 semi-structured interviews and three narrative interviews were conducted, and 28 structured questionnaires were answered. Based on results obtained, the resource and competencies matrix was filled out, which was also used as a tool for data collection from the managers. Subsequently, the information about the value and importance of the available resources and competencies, as well as their sustainability, were extracted, and, finally, the analysis using the VRIO approach was carried out. For data analysis, content analysis was used with the support of Nvivo® 11 Pro software. The obtained results indicate that the resources and competencies of Casa Magnabosco, considered as sustainable competitive advantages in the VRIO approach, such as location, reputation and image, relationships and organizational culture, have the potential to create economic value for the organization, once it is in the market for 102 years. The study highlights the organizational culture, found in organizational competencies, based on the founder’s management style and passed on to the subsequent generations. It was evident that family culture, based on values such as honesty, trust and “familiarity” passed on to generations, employees and customers, are connection elements, the reason for success, commitment and the longevity of the company.

Objective: The future of public health in Canada depends on the competence of today’s public health students. The Public Health Agency of Canada (PHAC) core competence categories are designed to guide public health practice and the training of public health students. The objectives of this study were to understand public health graduate students’ perception of the PHAC core competencies and report the usability of a practicum placement software in the facilitation of competence-based learning. Methods: Twelve students in the first year of the graduate program in public health participated in two focus group sessions. Participants were asked to select their top and least desired PHAC competencies and then discuss the reasons for their selection. Factors that may have influenced the category selection and their opinion on improving the competence categories were discussed. The system usability scale (SUS) was administered to the student participants and two staff members to help understand the usability of the practicum placement software in the facilitation of competence-based learning. Results: Partnership, collaboration, and advocacy emerged as the top-desired, with public health sciences being the second top-desired. The assessment and analysis category was the least desired, followed by the Leadership competence category. Prior educational background, future career goals with respect to job prospects were among the key factors that influenced the students’ competence selection. Conflict resolution, outreach, and community engagement were some of the suggestions of categories that could be included in the core competence categories. The system usability score for InPlace platform was 61.8 (95% 56.7- 66.9). Conclusions: Overall, students believe that the PHAC core competencies are comprehensive. They suggested seeing certain terminologies become a prominent part of the competence categories. The use of InPlace platform in the facilitation of competence-based learning may require more time for adequate user experience. / Thesis / Master of Public Health (MPH)